Issue/

Solution

LaserJet P4010/4510
Broken Drum Drive Assembly

Security Level: For HP and Channel Partner Internal Use

Date Written/Updated: Aug. 24, 2011
Document Number: Insert Concentra number, when available.
Top Issue: No
Document keywords: Grinding noise, 13.05 paper jam
Document description: This document describes the type of environment that can
contribute to the damage and the resolutions available.

Issue:
HP has seen some incidents of the main drum drive gear assembly wearing out
prematurely or the cartridge gears are breaking. This damage can cause a
grinding noise and/or a 13.05 paper jam.
NOTE: Not all 13.05 paper jams are this issue, only a small percentage are
related to this gear damage. Please troubleshoot all paper jams before
sending out any parts.
Solution:
The solution if these gears were damaged was a whole unit replacement, but
we now have a service part for the drum drive assembly. The drum drive
assembly (includes: Guide, gear shift A, Guide, gear shift B, Gear 193T, Spring
compression, bushing, Side plate drum drive, and Cap drum gear) is set up as
a service part, part number RM1-8493-000CN. The new part is available now,
August 24, 2011.
Please educate customers on the proper environment for these printers and
explain how the environmental contaminates are contributing to this issue.
Customer also needs to be educated that minimal force is needed when
installing the print cartridges. If more force is needed to install he cartridge
then the cartridge is not aligned properly.

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Cause:
The premature wear or breakage of the drum drive assembly is
most prevalent in printers installed in highly contaminated
environments such as manufacturing plants, and/or industrial
areas. The contamination coats the gears and gets into the
grease causing increased friction and torque on the gears.
The cartridge gear engages the print cartridge and rotates the
image drum is also prematurely wearing out or breaking from the
contamination and excessive force when installing the print
cartridge.

Document Attributes
Author: Kellie Coon, LJB Technical Marketing
Product Models:, P4014n, P4014dn, P4015n, P4015tn, P4015dn, P4015x, P4515N, P4515tn,
P4515x
Numbers: CB507A, CB512A, CB509A, CB510A, CB526A, CB511A, CB514A, CB515A, CB516A,

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