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  • Energy Company E3

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    Monica Scanlan
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    When Ana calls the energy company to provide her final meter reading before moving house, she has to navigate an automated phone system by choosing from multiple options. She first chooses "Option 2 - new account" and then "Option 3 - moving house." Ana needs her meter reading, which she can find written on the card attached to her meter. In under 3 sentences, this summary provides the key details about Ana's goal in calling, the steps she takes to navigate the phone system, and the important information she requires.

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    skills workshop

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    When Ana calls the energy company to provide her final meter reading before moving house, she has to navigate an automated phone system by choosing from multiple options. She first chooses "Option 2 - new account" and then "Option 3 - moving house." Ana needs her meter reading, which she can find written on the card attached to her meter. In under 3 sentences, this summary provides the key details about Ana's goal in calling, the steps she takes to navigate the phone system, and the important information she requires.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    4 views1 page

    Energy Company E3

    Uploaded by

    Monica Scanlan
    When Ana calls the energy company to provide her final meter reading before moving house, she has to navigate an automated phone system by choosing from multiple options. She first chooses "Option 2 - new account" and then "Option 3 - moving house." Ana needs her meter reading, which she can find written on the card attached to her meter. In under 3 sentences, this summary provides the key details about Ana's goal in calling, the steps she takes to navigate the phone system, and the important information she requires.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    SLlr/E3.

    Phoning the energy company



    Youll need to listen to the audio clip Energy options to complete this worksheet.
    Ana is moving house. She has read her electricity meter and wants to give the final reading to the
    energy company. She decides to make a telephone call.

    Meter reading:

    1. When Ana phones the energy company she has to listen to a recording and choose options to
    get through to the right department. Listen to the audio clip Energy options. Pause the audio clip
    at each choice to decide which option she should choose, then play to find out what she does.
    Choice 1 - should she choose
    Option 1 - existing customer?
    Option 2 - new account?
    Hold for other enquiries?
    Choice 2 - should she choose
    Option 1 - pay a bill?
    Option 2 - special offer on tariff?
    Option 3 - moving house?
    Hold for other enquiries?
    2. What important information does Ana need to have available? ________________________
    3. Where can she find it? _____________________________________________________

    BBC 2011

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