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Barriers in Organizational Communication
Barriers in Organizational Communication
FEATURES OF COMMUNICATION
Dynamic: Constantly changing
Continuous: You cannot not communicate
Two-way/circular: Never one way
Unrepeatable: Same message, same sender can
have different meanings for different listeners
Irreversible: Once said
Complex: Multiple cycles, multiple processes at
one time
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Present workplace
Multi-cultural
Multiple time zones
Languages
People
Technology
Expectations Knowledge workers
Communication
Cultural Differences
Global
Types of Barriers
Physical
Psycho-social
Cultural
Linguistic
Semantic
Body
Language
Physical Barriers
Physical Barriers
Challenges of multi-tasking - Man, by nature, not wired
for this
Speed of thinking, talking, typing 200 wpm, 80 wpm, 40
wpm -Deficit
Word pickers During a talk/conversation one word may
trigger a feeling of I know whats coming
Concentration time Linkages miss the talk, snap
back with change of inflection/tone etc
Medium Interference in communication, eating, driving,
talking on the cell phone while walking on the road/public
travel, texting in class
Cultural Differences
Some reports say -The result of U.S. warning to
Japan for unconditional surrender - an
ambiguous mokusatu meaning to kill with
silence
Cultural Differences
Linguistic Differences
Semantic Differences
French Lemonade cannot be launched with
the same name in English speaking countries
Japanese brand of cold drink name would be
rejected in India
Argentinian curry powder - Poo
German drink
Portugal tuna Atum bum
Communication is about making meaning make
sure you communicate what you are meant to
The intended outcome of the message should
be clear to sender and receiver
Psycho-Social Barriers
Status
Horns/Halo
Effect
Allness & Closed Mind
Resistance to Change
Unclarified Assumption
Different Perceptions
BARRIERS TO COMMUNICATION
PERCEPTUAL BARRIERS
CONTENT BARRIERS
Content Known/Unknown,
Disinterest
PERSONAL BARRIERS
Poor Listening/ Thinking of
response
BARRIERS TO COMMUNICATION
ENVIRONMENTAL BARRIERS
Light/Air/Noise/Ventilation/Interru
ption
LINGUISTIC BARRIERS
Language/Semantics/Tone/Deliver
y Style
PSYCHOLOGICAL BARRIERS
Frustrated/Anxiety/Anger/Status
Language Barriers
'Ici on parle
Anglais'...
'Ici on se rit de
votre francais.'
('We speak English
here'...
'We laugh at your
French here')
Types of Barriers
Interpersonal
Takes into account uniqueness of individuals
due to age, perceptions, experiences,
education, culture, personality interpretation
differs e.g.???
Causes Wrong assumptions, varied
perceptions, wrong inferences, differing
background, blocked categories
Prevent or overcome You attitude, audience
oriented choice of words, technical words to
be explained, avoid oversimplification
Additional Reading
http://cte.uwaterloo.ca/teaching_resources/tips/effectiv
e_communication_barriers_and_strategies.html
- Strategies
http://www.radford.edu/~kvharring/docs/HRMDocs/5comm
.pdf
- Communication across cultural barriers
http://healthadmin.jbpub.com/Borkowski/chapter4.pdf Workplace Communication
http://www.diversity-matters.net/publications-gestures.pdf
- Gestures
http://www.languagetrainers.co.uk/blog/2007/09/24/top-1
0-hand-gestures/
- Hand gestures to avoid
www.vikalpa.com/pdf/articles/2010/page-vol-35-55-65.pdf
Thank You