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Balanced Score Card: Pantaloon Retail Limited
Balanced Score Card: Pantaloon Retail Limited
Balanced Score Card: Pantaloon Retail Limited
Pantaloon Retail ltds BSC: with the vision of the company to achieve the
25%growth on both sales and profit terms and with the vision in mind, BSC
created on these four parameters:
Financial Perspective
Customer Perspective,
Internal Operation Perspective and
Innovation/Learning Perspective
Balance score card is a comprehensive performance measurement tool that reflects
all the measures critical for the success of the firms strategy.
Its a performance report based on a broad set of both financial and non financial
measures. Customer value creation in turn drives financial performance and
profitability
Financial Perspective
Goals
Financial Growth (25%)
Increase shareholders wealth
Increase Profit Margin
Sales target 1200cr (2007-08)
Measures
Cost management
Financial Ratios
1. Profit growth 25%
CUSTOMER PERSPECTIVE
Goals
Customer Satisfaction
After Sale services to retain customer
Market Penetration
Measures
Customer retunes and complaints.
Customer satisfaction surveys.
Coverage and strength of distribution channel.
Measures
Innovations and Research & Development
Training to employees
Measures
Increase Number of training hours.
Introduce New Technology
Employee Welfare
SUMMARY
This Balance score card will help Pantaloon retail to increase the knowledge skills
and systems that employees will need (learning and growth) to innovate build and
adopt the right strategic capabilities and efficiencies (internal process) that delivers
desired value to the market (customer) which will eventually lead to the
accumulation of shareholders wealth.