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Chapter 8, Internet Marketing: Outline 8
Chapter 8, Internet Marketing: Outline 8
Outline
8.1
Introduction
8.2
8.3
8.4
8.5
8.6
8.7
8.8
8.9
Branding
Internet Marketing Research
E-mail Marketing
Promotions
E-business Advertising
8.6.1
Banner Advertising
8.6.2
Buying and Selling Banner Advertising
8.6.3
Media-Rich Advertising
8.6.4
Wireless Advertising
e-Business Public Relations
Business-to-Business (B2B) Marketing on the Web
Search Engines
8.9.1
META Tags
8.9.2
Search-Engine Registration
8.1 Introduction
We explore Internet marketing campaign
components
Marketing research, advertising, promotions, public
relations, search-engine registration
8.2 Branding
Brand
Typically defined as a name, logo or symbol that helps one
identify a companys products or services
Customers experience can be considered part of its brand
Brand equity
Includes the value of tangible and intangible items, such as a
brand and its monetary value over time, customer
perceptions and customer loyalty to a company and its
products or services
8.2 Branding
The Internet makes it difficult to protect a brand
from misuse
Rumors and customer dissatisfaction can spread quickly
It is not difficult for people to use other companies logos on
their sites or products illegally
Hiring people to surf the Web and look for news, rumors and
other instances of brand abuse
Brand monitoring activities can be outsourced to companies
such as eWatch and NetCurrents
Psychographics
Can include family lifestyle, cultural differences and values
Segmentation
Can be based on age, income, gender, culture and common
needs and wants
Online surveys
Conducted from Web site or through e-mail
InsightExpress.com, GoGlobal Technologies and
QuickTake
Test your site and marketing campaign on a smaller scale
with focus groups and trials
Marketing-research firms
Forrester Research, Adknowledge, Jupiter Communications
and Media Metrix
Response rate
Outsourcing
Parts of a companys operations are performed by other companies
Used when unmanageable e-mail volume and inadequate staff or
technical support
Messagemedia, Digital Impact, iLux, 24/7 Media and e-Contacts
Permission-based marketing
Spamming
8.5 Promotions
Onlineandofflineebusinesspromotions
Attractvisitorstositesandmayinfluencepurchasing
Besurecustomersareloyaltocompany,notrewardprogram
Giveawayitemsthatdisplaycompanylogo
Branders.com,iSwag.com
Frequentflyermiles
Offeredtoconsumersformakingonlinepurchases
Increasebrandloyalty,offersareasonreturnvisits
ClickRewardsallowscustomerstoaccumulateClickMiles
Pointsbasedpromotion
Customerperformsaprespecifiedactionandreceivespoints
toberedeemedforproducts,services,rebates,discounts,etc.
MyPoints
2001 Prentice Hall, Inc. All rights reserved.
8.5 Promotions
Offerdiscountswhenpurchasesaremadeonline
Offerfreetrials
Online coupons for online shopping
Place coupons on sites to bring visitors to your site
Sites that advertise coupons include DirectCoupons,
Coolsavings.comandvalupage.com
Offer free promotional items: free.com, free2try.com
and freeshop.com
Establishandcontinuallystrengthenbranding
Brandisasymbolornamethatdistinguishesacompanyand
its products or services from its competitors and should be
unique,recognizableandeasytoremember
Placelinksonothersites,registerwithsearchengines
2001 Prentice Hall, Inc. All rights reserved.
Sidepaneladsorskyscraperbanners
AdvertisementsthatlieverticallyonWebsites
Placelogoonbanners,enhancingbrandrecognition
BannerAdvertisements.(CourtesyofGaryCohn.comMarketing.)
2001 Prentice Hall, Inc. All rights reserved.
Exampleofapanelad.(CourtesyofVentureCapitalOnline,Inc.)
2001 Prentice Hall, Inc. All rights reserved.
Advertisingpaymentoptions
Payperclick:youpaythehostaccordingtothenumberof
clickthroughstoyoursite
Payperlead: you pay the host for every lead generated
fromtheadvertisement
Paypersale:youpaythehostforeverysaleresultingfrom
aclickthrough
2001 Prentice Hall, Inc. All rights reserved.
Thesecompaniestypicallychargeapercentageoftherevenue
youreceivefromtheadvertisementsplacedonyoursite
ValueClick,DoubleClick,AdSmartandLinkExchange
Designabanner
Contact a representative of ValueClick to determine what
programbestfitsyouradvertisingneeds
Prepayfortheservicebasedonthenumberofvisitorsyou
wanttoreceive,aminimumfeeisrequired
ValueClickshomepage.(CourtesyofValueClick,Inc.)
2001 Prentice Hall, Inc. All rights reserved.
ManypeoplehaverelativelyslowInternetaccess
Theslowertheconnection,themoredisconnectedthevideo
appears
VictoriasSecretWebcastmostpopulareverheldonWeb
Nike
WebRIOT,agameshowonMTV
H2ODesignandLot21
2001 Prentice Hall, Inc. All rights reserved.
SkyGo
Wireless advertising company offering real-time wireless
delivery and tracking of permission-based campaigns
Adbroadcast
Pays people who opt in to receive advertisements on cell
phones
GeePS
Methods
Chat sessions
Bulletin board
Special events or functions on Web site
Trade shows and exhibitions
Press releases (can be delivered over Web, PR Web)
Printing and distribution, MediaMap
Add link that connects to all press releases
Video clips
Construction.com, Worldwideretailexchange.com
Connect Inc, Concur Technologies and Ariba
2001 Prentice Hall, Inc. All rights reserved.
Metasearch engines
Lycos
www.lycos.com
AskJeeves
www.ask.com
TosubmitaURLtoAskJeevesknowledgebase,yousendanemailincludingyour
URLandashortdescriptionofyoursitetoAskJeeves.Humaneditorsthenreview
your request by visiting your site and checking if your site matches certain
guidelines including quick loading time, regular updating of content and free
featureswithouttherequirementofuserregistration.
Ask Jeeves also uses its patented popularity search technology to determine
which sites have provided the best answers to Ask Jeeves users. In addition to the
previous guidelines, ecommerce sites should meet additional guidelines including
securityrequirements,customerserviceandcredibilityasanecommercesite.
SM
Google
www.google.com