What is Quality

The totality of features and characteristics of a product or

service, that bear on the ability to satisfy the stated or implied
needs of customers

List the three definitions of a process

1. Who is doing what, when and how to reach a certain goal
2. The means by which people, procedures, methods, equipment
and tools are integrated to produce a desired end result
3. A software development process is the set of activities needed
to transform user's requirements into a software system

Define a quality system.

A quality system specifies how the organization will improve and
control all of its processes that will lead to improved quality

What is the quality system of Wipro

Veloci-Q

ISO, SEI-CMM & CMMI, and SIX SGMA are all apart of
Wipro's Veloci-Q, what do all of these result in?
Reduced risk, improved productivity, reduced defects, ontime/on-budget delivery, and better visibility.

How does the organization's focus on quality gives Wipro an

edge over the competition?
- results in better project schedule adherence
- Reduced error rates
- Better estimation capabilities
- Minimized rejections

What is a shared understanding of process?

Project Initiation

What is shared understanding of terminology?

PDMR

What is in it for the customer when they use Wipro's Veloci-Q?

(There is 5 reasons)
1. their needs will be correctly and adequately understood
2. The project will be reliable executed
3. Deliverables will reach on time and within in the budget
4. They will get value for money

5. They can have a pleasant, low-stress experience working with

Wipro

Why have a different reporting structure for the quality group?

1. A separate structure means independence
2. Independence helps escalate deviations without interference
or bias
3. This enables the organization to have quick and agile
responses.

What is a shared understanding of concepts?

Risk Management

What is confusable words clarified (measure)?

Kloc

What is confusable words clarified (metric)?

50 Kloc per person week

Common language is organizational learning documented in

the quality system. What 3 points are used to get to this
conclusion?
1. Queries and process improvement proposals (PIP)
2. Findings from assessments and audits
3. End of project lessons learnt--Project performance analysis
(PPA)

What does a query and PIP do?

Practitioners working on projects often have questions,
observations and ideas for process improvement, which are
recorded into the quality system.