GABRIELLA T.

WESLEY
B.A. Mass Communications, Candidate

iamgabriellawesley@yahoo.com

(832) 686-1908

PROFILE
Enthusiastic and ethical professional, pursuing a Bachelor of
Arts degree in Communications. Experienced in the
development of successful social media sales and marketing
campaigns; flexible with the ability to embrace emerging
strategies. Proven ability to develop marketing strategies that
effectively position the companys products/services to increase
sales. Demonstrated commitment to customer service, with the
ability to build productive relationships, resolve complex issues,
and win customer loyalty. Proficient in the use of Microsoft
Office Suite, Final Cut Pro, Adobe Photoshop, and InDesign
software.

WORK EXPERIENCE
Customer Care Specialist | Neiman Marcus
Irving, TX 2014-Present

Confidently handle customer inquiries, complaints,

billing/payments, and service requests. Responsible for
managing monetary transactions of up to $10,000.
Utilize Credit Systems and Audit Works software to assist
customers and associates on account inquiries.
Consult with customers to analyze business complaints and
implement product and service solutions.
Interface with internal partners in accounting, sales, and
operations to resolve issues and ensure customer
satisfaction.

Social Media Coordinator | Pine Log Newspaper

Nacogdoches, TX 2011-Present

Responsible for developing and executing strategic

marketing plans through the use of public relations and
social media.
Analyzed newspaper marketing objectives, and took the
lead on creating innovative social media strategies to spark
student interest.
Conduct research on consumer insights and competition to
create social media campaigns that would better appeal to
the target consumer.

Virtual Beauty/Fashion Intern | Bronze Magazine

New York City, NY 2014-2015

Responsible for producing daily content for use in the

fashion and beauty blog of Bronze Magazine. Coordinated
with the Public Relations team to create new content ideas.
Interview fashion experts and celebrities; organize data, and
edit drafts for publishing.
Positively promoted the website through the use of social
media campaigns.

711 Loone Ct. Spring, TX 77386

Administrative Assistant | Aramark

Nacogdoches, TX 2011-2014

Coordinate vendor orders, routine reports, receipt

filing, and assemble weekly recipe books for staff.
Provided prompt and accurate administrative support to
the campus Chef Manager through answering
telephones, assisting employees, and operating office
equipment.
Demonstrated excellent clerical service to management
and staff to facilitate the efficient operation of the
office.

Sales & Marketing Representative | HairGeneticks

Houston, TX 2011-2014

Successfully exceeded sales goals; delivered $15,000

in annual sales.
Promoted company merchandise and communicated
with customers via social media, e-mail, and text
messaging.
Analyzed market potential. Researched prospective
customers and potential profit to coordinate sales
strategies.

EDUCATION
Stephen F. Austin State University, Nacogdoches, TX
Bachelor of Art, Mass Communication
Minor: Fashion Merchandising
Expected Graduation: May 2015

CORE COMPETENCIES

Social Media Communications

Public Relations
Account Management
New Client Acquisition
Microsoft Office Suite, Word Press, Final Cut Pro,
Adobe Photoshop, and InDesign
Bilingual; fluent in French

AWARDS & ACHIEVEMENTS

Repeated Top Sales Award, HairGeneticks

Employee of the Month, Aramark