CUSTOMER SERVICES TRAINING

ADVANCE SEAT RESERVATION

The Advanced Seat Reservation function provides the user with a
facility to display seating information on link carriers and make
advance seat reservations on link and non-link carriers. Seat
requests made on link carriers will be actioned immediately over
the link. Seat requests made to airlines not having a link with
Galileo are converted by the system and sent by teletype message
as SSR in standard AIR IMP format at End Transaction.

.
.
.

.. AIR INTERNATIONAL MASSAGE PROCEDURES .. .
G C * 200 / 6

NOTE :
REFER TO

G C * 200 / 6

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SEAT CHARACTERISTICS
ENTRY
*SC

Aisle seat

Bulkhead

Cradle/Baby Basket

Upper Deck

Exit

No MOVIE view

Non-Smoking window

Suitable For Disabled Psgr

Adult With Infant allowed

Infant

Kennel allowed

and Child not allowed

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legspace

Non-Smoking

Over wing

Preferred Seat

Lap tap And Fax Connection

Restricted Recline

Smoking SEAT

Air Phone

Suitable For UNMR

Personal Video Screen

Window SEAT

Blocked By AirLine

*
@
/

Seat has more than 4

characteristics
Seat allocated on a conditional
basis
Seat does not exist at this
location

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CUSTOMER SERVICES TRAINING

SEAT CONFIGURATION MAP

The Aircraft Seat Configuration Map shows a map of seats on an

aircraft that are available for assignment or not.

.
All seat numbers are shown together with their characteristics.
The map also shows the location of toilets, pantries or galleys,
aisles, exits, wings and in the case of the Boeing 747 the upper
deck.

.

.
There has to be a link with the carrier in order to display the
Seat Map.If a request is made for a Seat Map for an airline that
dose not have a link, the error message is displayed
" GENERAL SEAT MAP NOT SUPPORTED BY THIS AIRLINE ".

.

- :
(( GENERAL SEAT MAP NOT SUPPORTED BY THIS AIRLINE ))

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THER ARE THREE WAY TO FIND THE Seat Configuration

Map :-

-:
(A) BY SPECIFIC FLIGHT DETAILS

-0
ENTRY

SM * OA0234 Y 2APR FCOATH

___ __ ______ __ ____ _________
1 2
3
4
5
6

Seat Map Function Identifier

Mandatory Display

Carrier and Flight number

Class of service

Date

Board and Off POINT (airport code only)

SM* OA236 Y 2APR FCOATH /11

( )

= Display seat configuration map for flight and class

specified from row 11

00

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CUSTOMER SERVICES TRAINING

(B) BY FLIGHT AVAILABILITY DISPLAY

-1
ENTRY

SM * A 2 C
__ __ _ ___
1 2 3 4

Seat Map Function Identifier

Mandatory Display

Availability line 2

Class of service

= Display seat configuration Map from line 6 of availability display,

Y Class, from row 20

SM*A6Y/20

5
. 1/
(C) BY BOOKED FLIGHT SEGMENT

-2
ENTRY

SM * S1
__ _ ___
1 2 3

Seat Map Function Identifier

Mandatory Display

Segment number 1

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RESPONSE

1
2
3
4
5
6
_______ _ _____ ______ ___
__
OA 0234 Y 02APR FCOATH 732 TOTAL SEATS:
99
A
B
C
D
E
F -----------:NWBL NBL NABL: 4:NABL NBL NWBL:
|
:NW
N
NA : 5:NA
N
NWK :
|
:NW
N
NA : 6:NA
N
NW :
|
O :NW
N
NA : 7:NA
N
NW : O
|
O :NW
N
NA : 8:NA
N
NW : O
|
OE :NWI* NIJL NAI*: 9:NAI* NIJL NWI*: EO
|
O :NW
N
NA :10:NA
N
NW : O
|
O :NW
N
NA :11:NA
N
NW : O
|
O :NW
N
NA :12:NA
N
NW : O
|
:SWK S
SA :13:SA
S
SW :
|
:SW
S
SA :14:SA
S
SW :
|
) | ___________ |__|
|
|
7
8
9 11
12
13
10
1

Carrier and flight number

Class required

Date

Board and Off point

Aircraft type

Number of seats in the class cabin

7.12 : identifies the outside of the aircraft

8

Seat characteristics

9.11 : identifies the Aisles in the aircraft

10

Row number

13

Line Name

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ENTRY

SM* S1/ 12
= We Can Display
segment 2 from row 12 onwards

seat

configuration

map

for

. 01 0
RESPONSE

OA 0234 Y 02APR FCOATH 732 TOTAL SEATS:

A
B
C
D
E
F
O :NW
N
NA :12:NA
N
NW : O
:SWK S
SA :13:SA
S
SW :
:SW
S
SA :14:SA
S
SW :
:SW
S
SA :15:SA
S
SW :
:SW
S
SA :16:SA
S
SW :
:SW
S
SA :17:SA
S
SW :
:SW
S
SA :18:SA
S
SW :
:SW
S
SA :19:SA
S
SW :
:
:20:SA
S
SW :

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CUSTOMER SERVICES TRAINING

SEAT AVAILABILITY MAP

The Aircraft Seat Availability Map shows a map of seats on an

aircraft that are available for assignment.

.
All seat numbers are shown together with their characteristics.
The map also shows the location of toilets, pantries or galleys,
aisles, exits, wings and in the case of the Boeing 747 the upper
deck.

.
, , , ,
.
There has to be a link with the carrier in order to display the
Seat Map. If a request is made for a Seat Map for an airline that
dose not have a link, the error message is displayed.
" AVAILABILITY SEAT MAP NOT SUPPORTED BY THIS AIRLINE "

:
" AVAILABILITY SEAT MAP NOT SUPPORTED BY THIS AIRLINE "

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Ther Are Three Way To Find The SEAT AVAILABILITY MAP:-

-:
(A) BY SPECIFIC FLIGHT DETAILS

-0
ENTRY

SA * OA234 Y 2APR FCOATH

_________ ______ __ ______ __ ___

Seat Availability Function Identifier

Mandatory Astriks

Carrier and Flight number

Class of service

Date

)Board and off point (airport code only

) (

1 2

SA*OA236Y12APRFCOATH/11 = Display seat Availability map for flight and class

Specified from row 11

. 00
(B) BY FLIGHT AVAILABILITY DISPLAY

-1
ENTRY

SA * A2 Y
__ __ __ ___
2

3 4

Seat Availability Function Identifier

Mandatory Astriks

Availability line 2

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Class of service

SA*A6Y/20

Display seat Availability Map from line 6 of availability display,

Y Class, from row 20

5
. 1/
(C) BY BOOKED FLIGHT SEGMENT

-2
ENTRY

SA * S1
___ _ __
1 2 3

Seat Availability Function Identifier

Mandatory Astriks

Segment number 1

RESPONSE

OA 0234 Y 02APR FCOATH 732 TOTAL AVAIL SEATS:

A
B
C
D
E
F
:NWBL NBL NABL: 4:NABL NBL NWBL:
:NW
N
NA : 5:NA
N
:
:
: 6:
:
O :
: 7:
NW : O
O :
: 8:
: O
OE :
: 9:
: EO
O :NW
N
NA :10:NA
N
NW : O
O :NW
N
NA :11:NA
N
NW : O
O :NW
N
NA :12:NA
N
NW : O
:
S
SA :13:SA
S
SW :
:SW
S
SA :14:SA
S
SW :
)

72

1. Number of seat available for assignment in the class cabin.

-0
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SA*S1/12

RESPONSE

= Display seat Availability map for segment 1 from row 12 onwards

01 0

OA 0234 Y 02APR FCOATH 732 TOTAL AVAIL SEATS:

A
B
C
D
E
F
O :NW
N
NA :12:NA
N
NW : O
:
S
SA :13:SA
S
SW :
:SW
S
SA :14:SA
S
SW :
:SW
S
SA :15:SA
@S
@SW :
:SW
S
SA :16:SA
@S
@SW :
:@SW @S
SA :17:SA
@S
@SW :
:@SW @S
SA :18:SA
@S
@SW :
:@SW @S
:19:SA
@S
@SW :
:
:20:
@S
@SW :

72

(NOTE)

If the seat position is blank this indicates seat has already

been assigned.If the seat position shows characteristics it is
still available for assignment.

:
) (
. ( SW )

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SEAT ASSIGNMENT

A flight segment and the passenger name must be present in the

Booking File before a seat assignment entry is attempted. The
seat assignment request may be passenger and segment related. If
no such relation is specified the system attempts to assign seats
to all passengers on all segments.

,
,
.

(A) GENERIC SEAT REQUEST

Seats can be requested by Generic e.g. NW ( non smoking aisle).

. ( NW ) .
ENTRY

S . P1 . 3 S1 . 2 / NW
__ _____ ____ _ ___
1
2
3 4 5
1

Seat Request Function Identifier

passengers 1 and 3 only

Segment 1 and 2 only

Mandatory Slash

Generic request for non smoking, window seat

Nov-06

3 1
2 1

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RESPONSE

RESERVED SEATS
1. OA 0234 Y 02APR FCOATH
1. ALHARBI/SAUDMR
HS
3. ALHARBI/FISALMR
HS
2. AZ 0717 C 12APR ATHFCO
1. ALHARBI/SAUDMR
HS
3. ALHARBI/FISALMR
HS
|
1

|
2

Segment numbers

Passenger numbers

Status code

Seat characteristics

Nov-06

|
3

NW
N
NW
NW
|
4

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(B)

SPECIFIC SEAT REQUEST

Seats can be assigned by Specific seat number e.g. . 14 A . F

03 ) .

ENTRY

S . P1 . 3 S1 . 2 / 14A . F
__ ____ ____ __ ______
1 2
3 4
5

Seat Request Function Identifier

passengers 1 and 3 only

Segment 1 and 2 only

Mandatory Slash

Request for specific seats 14A and F

RESPONSE

3 1
2 1

A 14

RESERVED SEATS
1. OA 0234 Y 02APR FCOATH
1. ALHARBI/SAUDMR
HS
3. ALHARBI/FISALMR
HS
2. AZ 0717 C 12APR ATHFCO
1. ALHARBI/SAUDMR
HS
3. ALHARBI/FISALMR
HS
|
1

|
2

|
3

14A
14F

SW
SW
NW
N

|
4

|
5

Segment numbers

Passenger numbers

Status code

Seat number

Seat characteristics

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NOTE
Some carriers such as BA, KL and UA will return a seat number
before END TRANSACT.Other carriers such as AZ, OS and SR will
confirm only . Seat numbers may be returned after END TRANSACT
this is due to different agreements between the carriers and
Galileo.

-:

. UA , KL , BA
. SR , OS , AZ
.

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CUSTOMER SERVICES TRAINING

DISPLAY SEAT RESERVATIONS

ENTRY

*SD

= Display seat reservations currently held

*XSD

= Display cancelled seat data of current transaction before end transact.

DISPLAY SEAT CHARACTERISTICS

ENTRY

SC * P2 S2
__ __ __ __
1 2 3 4

Seat Characteristic Function Identifi

Mandatory Astriks

Passenger number

Segment number

SC*

= Display a list of seat characteristics.

SC*P1 = Display the seat characteristics of the seats reserved on all segments for passenger 1

SC*S2 = Display the seat characteristics of the seat reserved on segment 2 for all passengers.

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CUSTOMER SERVICES TRAINING

CHANGE SEAT REQUEST

ENTRY

S. P1 . 4 S1 . 3 @ 5A . B
__ ____ ____ __ ______
1 2
3
4
5
1

Seat Request Function identifier

Passenger numbers

Segment numbers

Change/Delete symbol

The new seats to be requested

S.@ NA

= Change to non-smoking aisle seats for all passengers all segments.

S.P1@3C

= Change to seat 3C for passenger 1 on all segments.

.
. ( 0 ) ( C 2 )

S.S1@SA

= Change to seat SA for all passengers on segment 1

S.P1S4@HK

= Change seat status code to HK for passenger 1 segment 4.

Nov-06

. ( 0 )
( 3 ) ( 0 ) ( HK )

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CANCEL SEAT REQUEST

ENTRY

@ S. P1 . 4 S1 . 3
__ _____ ____ __
1 2
3 4

Seat Request Function identifier

Passenger numbers

Segment numbers

Change/Delete symbol

1 4

1 3

= Cancel seats for all passengers on all segments.

@S.

= Cancel seats for passengers 1 and 4 on all segments.

@S.P1.4

= Cancel seats for all passengers on segments 1 and 3.

@S.S1.3

.
) ( 0 ) ( 3

) ( 0 ) . ( 2

H/SEAT
H/S.
TC02
TL02/18 , 19

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