World-Class Company Crisis Management Program Attributes

Copyright 2002, Marsh Inc.

Annual Revenues
Number of Employees

Company

Company

Company

Company

Company

Your

Company

$11B

$25B

$1B

$41B

$264M

35,000

85,000

2,000

20,000

750

C-Suite Leadership of Crisis Team

CEO Participates in Exercises

OFTEN

OFTEN

Size of Dedicated Crisis Management Staff

PLANNING AND VULNERABILITY REVIEW

Multi-Year Crisis Management Strategic Program

Comprehensive Corporate Crisis Management Plan

Emergency Response Plans for Every Site

Emergency Response Plan Development Guide for Sites

Corporate Crisis Management Team

Corporate Incident Support Team

Business Continuity Plans for Every Business Process

TRAINING
On-going Site Emergency Response Training Program

On-going Crisis Management Team Training

On-going Incident Support Team Training

Corporate Business Continuity Standards

Site Personnel Trained in Incident Command System

Trained Crisis Communications Spokesperson(s)

Certified Tabletop Exercise Facilitator(s)

Crisis Management Tabletop Exercises

Semi-Annual Crisis Management Drills

Bi-Annual Full Scale Exercises

Semi-Annual Emergency Response Drills

Quarterly Emergency Systems Tests

Third-Party Exercise Evaluations

EXERCISING

QUALITY ASSURANCE
Site Emergency Response Assessment Program

Emergency Capabilities Assessment Protocol

Annual Site Emergency Capabilities Assessments

Internal Security Assessment Program

On-going Lessons Learned Program

Crisis Management Benchmark Study

PROGRAM MAINTENANCE

Quarterly Crisis Management Team Meetings

Quarterly Incident Support Team Meetings

Crisis Management Annual Report

Annual Strategic Program Planning Session

PROGRAM AWARENESS
Periodic Executive Management Awareness Sessions

Quarterly Case Studies Review

TECHNOLOGY AND RESOURCE DEVELOPMENT

Crisis Management Information System

PENDING

Automated Notification System

Emergency Operations Center (EOC)

Alternate Emergency Operations Center