Professional Documents
Culture Documents
Corrective Actions
Corrective Actions
STANZEN LINKS
1. PURPOSE:
To establish a documented procedure for initiating corrective actions to eliminate the causes of non
conformities in order to prevent the recurrence
2. SCOPE:
Non conformances observed during the following activities are covered under the scope of this procedure
from
In-coming materials
In-process products
Finished products
Customer complaints/returns
Various audits(First, second and third party audits)
3. DEFINITION OF CORRECTIVE ACTION
Actions initiated against any non conformances to eliminate the cause of non conformities in order to prevent
the recurrence
4. RESPONSIBILITY:
Either the CFT team or one or all of the following are responsible for initiating the corrective actions
Concerned Process Heads
QA Head
Management Representative.
5. PROCEDURE:
5.1. The corrective actions against the non conformances shall be carried out by the following steps:
I.
II.
III.
IV.
STN/QSP/QA/04
REV. NO / DATE
ISSUE NO / DATE
PREPARED BY
APPROVED BY
Page 2 of 3
STANZEN LINKS
6. In case of customer supplied products. If there is any defect, the nature of defect is informed to the
customer and customers advice is taken for further processing.
5.3 Corrective actions against NCs of In-process items
1.
2.
3.
4.
5.
6.
During the manufacturing processes, the products are inspected as per procedure For monitoring
and measurement of products
Defects observed during the process are recorded in the Daily process Rejection Report
The non conforming products are kept separately in the specified area and dealt as per procedure
for control of non conforming products.
The non-conforming products are reviewed in Daily Shift meeting and Morning Mission Meeting,
where the causes for the non- conformances are ascertained and corrective actions taken.
In case the defects occurred due to operators problem, the causes are explained to the operators
and where needed, training is given.
The results of Daily Shift meeting and Morning Mission Meeting are recorded in the Quality Problem
Follow-up Sheet
MR reviews the corrective actions taken.
STN/QSP/QA/04
REV. NO / DATE
ISSUE NO / DATE
PREPARED BY
APPROVED BY
Page 3 of 3
STANZEN LINKS
6. References:
1. Dialy Rejection Report
2. Dialy Inprocess Rejection Report 3. 8D Reports
4. Procedure for control of NC product
5. Procedure for handling Customer Complaints
6. Procedure for Corrective Action
7. Customer complaint register
8. Audit NC report
DOC. REF
STN/QSP/QA/04
REV. NO / DATE
ISSUE NO / DATE
PREPARED BY
APPROVED BY