Bai Tieng Anh Can Ban

43 Bi hc ting Anh cn bn Cho
ngi tip th bn hng

Ch 1:
Welcoming and seeing Off Guests
Cho n v tin khch
Dialog A. Welcoming a Guest.
Scene: A guest (G) steps into the hotel. A doorman (D) and a bellman (B) welcom him
at the antrance to the hotel.
D: Good morning, sir. Welcom to our hotel.
G: Thank you.
B: Good morning, sir. Ill help you with your baggage.
G: Thank you.
B: The Reception Counter is just over there. This way, please. (After the guest
checks in at the counter, the bellman shows his room.
G: Thank you.
B: This way, please. Did you have a good trip, sir?
G: Oh, its very tiring. What I want now is to have a hot bath and then have a good
sleep.
B: Im sorry to hear that. Room 908 is spacious and cosy. Im sure youll have a
good rest there.
G: Thats nice.
B: Here we are, sir. Room 908. (He opens the door). You first, sir.
Hi thoi A: n khch.
Bi cnh: Mt ngi khch (G) bc vo khch sn. Mt ngi gc ca (D) v mt
ngi hu phng (B) n khch ti ca khch sn.
D:
Xin cho ng. Mi vo khch sn.
G:
Cm n.
B:
Xin cho ng. Ti c th mang hnh l gip ng. G: Cm n.
B:
Quy tip tn ng kia. i ng ny, tha ng. (Sau khi khch kim tra ti
quy, ngi hu phng ch phng cho khch.)
B:
By gi ti s a ng ln phng.
G:
Cm n.
B:
Lm n i li ny. ng c mt chuyn du lch vui v ch?
G:
Vng, nhng rt mt. By gi ti ch mun tm nc nng v ng mt gic.
B:
Ti rt tic khi nghe iu . Phng 908 rt rng v thoi mi. Ti chc rng ng
s ngh ngi thoi mi .
G:
Rt tt!
B:
Tha ng, y l phng 908.
(Anh ta m ca) Xin mi, tha ng.
Dialog B: Seeing a Guest Off

Scene: Miss Smith has checked out. She has three pieces of baggage. A bellman comes
to help her.
B: Good afternoon, madam. May I helps you with your bags?
G:
B:
G:
B:
B:
G:
B:
B:
G:
B:
G:
B:
G:
Could you call a taxi for me? I have just checked out.
Yes. Where to, madam?
The airport.
One moment, Please.
(A few minutes later)
Sorry to have kept you waiting, madam. The taxi is waiting for you at the main
entrance.
Thank you. Would you please take my baggage out to the taxi?
Certainly, madam. (The bellman puts all the bags into the boot.)
There are three pieces in all. Is that correct, madam?
Yes. You are right. (The bellman opens the door of the car.)
Please.
Thank you very much.
Its my pleasure, madam. Hope to see you again. Good-bye and have a nice trip.
Good-bye.
Hi thoi B: Tin mt ngi khch.

Bi cnh: C Smith thanh ton tin phng. C ta c b gi hnh l. Ngi hu phng
n gip c ta.
B:
Xin cho c. Ti c th gip c xch my ci gi ca c c khng?
G:
ng c th gi mt chic Taxi cho ti c khng? Ti va mi tr li phng.
B:
Vng. C i u?
G:
Sn bay.
B:
Lm n i trong giy lt
(Mt vi pht sau )
B:
Xin li c ch. Taxi i c ngoi cng chnh.
G:
Cm n. Lm n a nhng th hnh l ca ti ra xe taxi c khng?
B:
Chc chn l c.
(Ngi hu phng tt c hnh l vo thng xe).
B:
C ba gi hnh l trong . C ng khng tha c?
G:
Vng, ng ri.
(Ngi hu phng m ca xe hi).
B:
Xin mi.
G:
Cm n nhiu.
B:
Tha c, y l bn phn ca ti. Hy vng gp li c.
Tm bit v chc c mt chuyn i tht vui.
G:
Tm bit.
Word list Danh mc t
doorman
spacious
bellman
cosy
entrance
piece
baggage
main
trip
correct
Notes Ghi ch
: ngi canh cng

: rng ri
: ngi hu phng
: thoi mi
: cng
: mnh, mu
: hnh l
: chnh, ch yu
: chuyn du lch
: ng
1. The Reception Counter

Quy tip tn
2. Check in
ng k
3. Im sorry to hear that.
Rt tic khi nghe iu .
4. Seeoff
Tin ai
5. Baggage
Hnh l
6. Check out
Thanh ton
7. There are three pieces in all
C tt c ba th hnh l
Useful Sentence Cc cu hu dng

1. Mr Smith, its nice to see you here again.
ng Smith, rt vui khi gp ng tr li y.
2. Leave it to me. Ill take care of your baggage, sir.
chuyn ti lo. Tha ng, ti s lo v cc hnh l xch tay ca ng.
3. Im sure youll like your room. Its a very nice one.
Ti chc chn rng ng s thch phng ca ng. N l mt phng rt p.
4. Shall I arrange a taxi for you, sir?
Ti s sp xp mt chic taxi cho ng c ch?
5. The taxi is expected to in five minutes.
Taxi s n trong nm pht na.
6. Happy landing!
Chc mng chuyn bay p xung bnh yn!
Exercises Bi tp
I. Answer the following questions:
Tr li cc cu hi sau
1. How does a doorman greet a guest when he comes into the hotel?
2. What should you say to greet your friends?
3. What should a bellman do when he finds a guest comes in with some baggages
in the hands?
4. Where should a guest go if he want to check in at a hotel?
5. Who shows the guest up to his room after the guest has checked in?
6. What should a bellman say when a guest tells him the trip is tiring?
7. How many pieces of baggage has Miss Smith got?
8. What is Miss Smith going to do with her baggage?
9. What should the bellman do after he puts the baggage into the boot of the taxi
for Miss Smith? Why?
10. What do one usually say when he sees someone off?
II. Complete the following dialogs:
Hon thnh cc bi hi thoi sau:
1. A: -----------B: Good morning.
A: I am --------------. Are these---------------?
B: Yes.
A: May I --------------?
B: Thank you very much.

A: ------------------------?
B: Wheres the service counter?
A: ------------------------.
2. A: --------------.
B: Im waiting for the taxi. Ive checked out.
A: --------------.
B: Yes.
A: Let me carry
B: That is very kind of you.
A: ---------------.
B: Hope to see you again, too. Good-bye.
A: ---------------.
III. Make situational dialogs:
Hy lm bi hi thoi vi tnh hung cho sn.
Situation A. The Smith are arriving at the antrance to the Friendship Hotel. The
doorman and the bellman are welcoming him.
Situation B. The Smiths are living the hotel. They have checked out. The bellman Li
Hua is seeing them off. He is helping them to carry their travelling bags out
to the taxi.
Ch im 2
Room Reservation
t phng
Dialog A: A Group Reservation
Scene: Mr Smith (G) calls Peace Hotel. The telephone rings and the reservationist (R )
answer the the phone:
R:
G:
R:
G:
R:
G:
R:
G:
R:
G:
R:
Good evening. Peace Hotel. Reservation. May I help you?

Yes. Im calling from Toronto. The Canadian Trade Delegation will be arriving in
Shanghai on September 1. Id like to book 6 double room with twin beds for three
nights in your hotel.
For what dates, please?
For September 1st, 2nd, 3rd. Three nights.
Just a moment, please.
(The reservation checks the list).
Yes, we can confirm for you 6 double rooms for three nights. Could you give your
name and telephone number?
Its John Smith. The telephone number is 8457734. May I know the room rate?
Its 80 USD per room, per night.
When shall we pay you?
Please remit us 30% of total amount and confirm your resevation before you
arrive.
Very well. Well do that.
Thank you for your calling, Mr Smith. Good-bye. We look forward to having you
with us soon.
Hi thoi A: t phng cho mt nhm

Bi cnh: ng Smith (G) gi Peace Hotel. in thoi reo v nhn vin nhn t phng
(R) tr li in thoi.
R:
Xin cho Peace Hotel. Ti c th gip g cho ng?
G:
Vng. Ti gi t Toronto. on m phn thng mi Canada s n Thng
Hi vo mng 1 thng 9. Ti mun t phng i c ging i trong 3 m
trong khch sn ca bn.
R:
Lm n cho ti bit ngy no.
G:
Ba m t ngy mng 1, mng 2, mng 3 thng 9.
R:
Lm n i mt cht.
(Nhn vin nhn t phng kim tra danh sch)
Vng, chng ti xc nhn cho bn c 6 phng i cho 3 m. Bn c th cho
chng ti bit tn v s in thoi c khng?
G:
Ti l John Smith. S in thoi l 8457734. Ti c th bit gi phng c
khng?
R:
Gi 80 USD cho mi phng, mi m.
G:
Khi no chng ti thanh ton tin phng?
R:
Lm n thanh ton 30% tng s, v chng ti s xc nhn li vic t phng ca
bn trc khi bn n.
G:
Rt tt, chng ti s thc hin iu .
R:
Cm n gi chng ti, tha ng Smith. Tm bit. Chng ti ch n ng sm.
G:
Tm bit.
Dialog B: Booking a room in Person

Scene: The Receptionist (R) is receiving a guest who comes to book a room for his
friend.
R: Good afternoon, sir. What can I do for you?
G: Id like to book a room for my friend for tomorrow night.
R: Whats kind of room would you like to book? We have single room, double
rooms, suites and deluxe suites in Japanese, British and French styles.
G: Single.
R: Just a moment, please. Let me check and see if there is a room available. Yes, we
do have a single roomfor tomorrow.
G: Whats the rate, please?
R: Its $60 per night, with breakfast.
G: Thats fine. Ill book it for my friend.
R: Could you tell me your friends name?
G: Its Mary Jones.
R: How do you spell it, sir?
G: M-A-R-Y Mary, and J-O-N-E-S Jones.
R: Thank you, sir. Please tell your friend to check in before six tomorrow evening.
G: Yes, I will. Good-bye.
R: Good-bye.
Hi thoi B: t phng (Trc tip)

Bi cnh: Tip tn (R) n mt v khch n t phng cho ngi bn ca ng ta.
R:
Xin cho ng. Ti c th gip g cho ng?
G:
Ti mun t phng cho bn ti vo ti mai.
R:
ng t phng loi no? Chng ti c cc phng n, phng i, cc dy phng
v cc dy phng sang trng theo kiu Nht, Anh, Php.
G:
Mt phng n.
R:
Vui lng i mt cht. Ti s kim tra xem cn phng khng. c ri, chng ti
cn mt phng n vo ngy mai.
G:
Xin vui lng cho bit gi bo nhiu?
R:
60 la mi m bao gm ba n sng.
G:
Rt tt. Ti s t cho bn ti.
R:
Lm n cho bit tn bn ng l g?
G:
Tn l Mary Jones.
R:
Tha ng, ng c th nh vn tn c khng?
G:
M-A-R-Y Mary, v J-O-N-E-S Jones.
R:
Cm n ng. Lm n bo cho bn ca ng ng k trc 6 gi chiu mai.
G:
Vng, ti s bo. Tm bit.
R:
Tm bit
Word list Danh mc t
resvervation
confirm
ring
remit
reservationist
hotel
Toronto
amount
: vic t phng trc

: xc nhn
: reo (in thoi)
: thanh ton
: nhn vin nhn t phng
: khch sn
: thnh ph Toronto ( Canada)
: s lng
delegation
available
twin
rate
total
look forward to
check
suite
list
deluxe
: on i biu
: c sn
: cp, i
: gi
: tng s
: trng ch, mong
: kim tra
: dy phng
: danh sch
: sang trng
Notes Ghi ch
1. A group reservation
t phng cho mt nhm
2. Peace Hotel
Khc sn Ha Bnh
3. The Canadian Trade Delegation
on m phn thng mi Canada
4. For what dates, please?
Xin vui lng cho bit ngy no?
5. Book a room in person
t phng trc tip
6. Please tell your friend to check in before six tomorrow evening.
Vui lng bo cho bn ng phi ng k trc 6 gi chiu mai.
Useful Sentences Cc cu hu dng

1. Im sorry, but were fully booked for single rooms. Would you like to have a
double one?
Ti xin li, nhng tt c cc phng n ca chng ti kn ch. ng c mun
t phng i?
2. Im sorry, but the hotel is full on that date.
Ti xin li, nhng khch sn y ht ngy hm .
3. We offer 10% discount for group reservation, sir.
Chng ti gim 10% gi cho t phng theo nhm tha ng.
4. Who is the reservation for, madam?
t phng cho ai tha c?
5. Could you tell me the flight number, sir?
ng c th cho ti bit s chuyn bay?
6. Could you give me your address, sir? Well send you a confirmation letter right
away.
ng c th cho ti a ch? Chng ti s gi cho ng mt l th xc nhn ngay.
Exercises Bi tp
I. Answer the following question:
Tr li cc cu hi sau:
1. What does a reservationist say first when she answer a phone call?
2. What information should the reservationist learn when a guest tells her he want
to book a room?
3. How long will the group stay in the hotel?
4. Has the hotel asked the guests to pay in advance in Dialog A? How much?
5. How will the guest pay the deposit?
6. What else does the reservationist ask Mr Smith to do?

7. What kind of a room does the guest want to book for his friend?
8. What should reservationist do before she can confirm the room?
9. What time should Miss Jones check in?
10. Has the reservationist asked the guest to pay for his friend in advance?
1. A: Reservation --------------------?
B: Yes. Id like to book a room for my teacher, John Smith.
A: ----------------------.
B: A single room with bath ---------------?
A: Its 120 yuan. ---------------------?
B: Five days.
A: ---------------------------?
B: On the 6th.
A: ---------------------------.
B: No, thank you.
A: ---------------------------.
B: Thats right. Thanks.
A: ------------------------. Good-bye
A: Good evening sir.
B: Id like to book a single room for tomorrow night.
A: ------------------------.
B: How much does it cost?
A: ------------------------.
B: Ok, Ill take it.
A: ------------------------.
B: Its 336655
A: ----------------------336655 ?
B: Thats right. Thank you.
Hy lm bi hi thoi vi tnh hung cho sn
Situation A: Alice Smith, an America, doctor, is in Suihou Hotel. She want to visit
Shanghai for three days. Now she is calling Peace Hotel in Shanghai to
make a reservation.
Situation B: Mr Green plans to book a single room at Jinglin Hotel for next Friday. But
the room are fully booked on that date.
Ch im 3
Registration
ng k
Dialog A: Checking in a Guest
Scene: Mr Smith has just arrived at the hotel. The Receptionist (R) is receiving him.
R:
Good afternoon, sir. May I help you?
G:
Good afternoon. Id like to have a single room here.
R:
Do you have any reservation, sir?
G:
Yes, I made a reservation two weeks ago.
R:
May I have your name?
G:
John Smith.
R:
Just a minute, Mr Smith. Ill check the arrival list. Yes, we do have a reservation
for you. Mr Smith, youd like to have a single room for three days. Am I correct?
G:
Yes.
R:
Well, would you please fill in this form?
G:
All right. Here you are. Is everything all right?
B:
Let me see Name, Address, Nationality, Forwarding address, Passport number,
Place of issue, Date of depature and Signature. Thats all right. Thank you.
May I have a look at your passport, sir?
A:
Here you are.
R:
Thank you. (He gives it back after checking). Here you are.
Mr Smith, your room number is 1820, and here is your room key. The room rate
is US $60 per night.
G:
Very well
R:
Now, the bellman will help you with your baggage and show you to your room.
G:
Thank you.
R:
You are welcome. Hope you will enjoy your stay with us. Good-bye.
Hi thoi A: Ghi tn mt ngi khch

Bi cnh: ng Smith va ti khch sn. Nhn vin tip tn(R) n tip ng ta.
R:
Xin cho, ti c th gip g cho ng?
G:
Xin cho, ti mun t mt phng n y.
R:
ng ng k trc cha?
G:
Vng, ti ng k cch y hai tun.
R:
Ti c th bit t ca ng c khng?
G:
John Smith
R:
Xin ch mt cht tha ng Smith. Ti s kim tra danh sch nhng ngi n.
Vng, chng ti thy giy t phng ca ng ri. Tha ng, c phi ng mun
t mt phng n cho ba ngy. C ng khng?
G:
ng.
A:
ng c th lm n in vo phiu ny?
G:
c thi. y ny. Mi th ng cha.
R:
G:
R:
G:
R:
G:
R:
ti xemTn, a ch, quc tch, a ch trc kia, s giy h chiu, ni cp,

ngy, thng, nm, cp v ch k. ng ri. Cm n. Cho ti xem qua h chiu
ca ng c ch?
y ny.
Cm n. (Anh y tr li mu n sau khi kim tra xong). Tha ng y.
Tha ng Smith, s phng ca ng l 1820 v y l cha kho phng. Gi phng
l 60 mi m.
Rt tt.
By gi ngi hu phng s a hnh l ca ng ln phng v ch cho ng ti
phng.
Cm n.
Khng c chi. Hy vng ng s thch li y vi chng ti. Tm bit.
Dialog B: Receiving a Tour Group

Scene: Mr Smith, a tour director, come up to the front Desk and speaks to the
receptionist.
R:
Good morning, sir. What can I do for you?
G:
Good morning, Im John Smith, the tour director of the International Travel
Agency. We made a reservation for 10 double rooms last month.
R:
Nice to see you, Mr Smith. Would you please wait for a minute? Ill check the
arrival list. Yes, we have your reservation. Youll like to have 10 double rooms
for two days.
G:
Yes, well stay here for two days.
R:
Have you got a group visa?
G:
Yes, here it is.
R:
May I take a copy of it?
G:
Yes, please.
R:
Sorry to kept you waiting. Here you are. Now would please fill this form?
G:
All right. Here you are.
R:
Thank you. Well give you 10 rooms, from Room 501 to Room 510. The bellmen
will take your baggage up to your rooms later.
G:
Thank you.
R:
You are welcome. Hope youll enjoy your stay with us. Good-bye.
G:
Good-bye.
Hi thoi B: n mt nhm khch du lch.

Bi cnh: ng Smith, trng on du lch n b phn tip tn v trao i vi nhn
vin tip tn.
R:
Xin cho ng. Ti c th gip g cho ng?
G:
Xin cho. Ti l John Smith, trng on du lch ca cng ty du lch quc t.
Chng ti t 10 phng i thng trc.
R:
Rt hn hnh gp ng, tha ng Smith. Xin vui lng i mt cht? Ti s kim
tra danh sch danh sch khc n. Vng, chng ti thy giy t phng ca
ng. ng t phng i cho 2 ngy.
G:
Vng, chng ti s li y trong 2 ngy.
R:
ng c visa ca nhm khng?
G:
C, tha c y.
R:
Ti c th copy n c khng?
G:
Vng.
R:
Xin li ng ch. Tha ng y. By gi xin mi ng in vo biu mu
ny?
G:
Vng, tha c y.
R:
G:
R:
G:
Chng ti sp xp cho ng 10 phng, t phng 501 n phng 510. y l

cha kho ca cc phng. Nhn vin phc v s mang hnh l ln phng sau.
Cm n.
Khng c chi. Hy vng qu khch s tht s thoi mi khi y vi chng ti.
Tm bit.
Tm bit.
Word list Danh mc t.
registration
issue
departure
revceive
information
arrival
tour
fill in (out)
director
nationality
agency
passport
visa
signature
copy
: vic ng k
: vic cp pht
: vic i
: nhn, tip n
: thng tin
: s n
: i du lch, hoc chuyn du lch
: in vo
: gim c, trng on
: quc tch
: i l
: h chiu
: giy thng hnh
: ch k
: bn sao, sao chp
Notes Ghi ch
1. Do you have a reservation, sir?
ng t trc ch cha?
(Cu hi ny dng hi xem khch t phng trc hay cha.)
2. Arrival list
Danh sch nhng ngi khch n.
3. Fowarding address
a ch trc kia
4. Place of issue
Ni cp
5. A tour director
Trng on du lch
6. International Travel Agency
i l du lch quc t
7. Group visa
Giy thng hnh ca mt nhm.

Would you mind filling in the registration form, madam?
Cm phin b in vo phiu ng k ny?
Would you please show me your passport, sir?
Lm n cho ti xem giy thng hnh ca ng?
How are you going to pay, in cash or by credit card?
ng s chi tr bng g, bng tin mt hay bng th tn dng?
Sorry, I cant find your name on the arrival list. Have you got a letter confirming your
reservation?
Xin li, ti khng th tm thy tn ca ng trn danh sch ngi n. ng c l th

xc nhn no v vic t phng ca ng hay khng?
Have you got any identification, madam?
B c giy chng minh nhn dn khng tha b?
Im afraid I have to find a room in another hotel for you since you havent made
reservation. The hotel is full occupied now.
Ti e rng ti phi tm mt phng mt khch sn khc cho ng bi v ng khng
t phng trc. By gi khch sn y.
Exercises Bi tp
I. Answer the follwing questions:
Tr li c cu hi sau:
1.What should a receptionist say when she finds a guest comes up to the Reception
Desk?
2. what is the first question the receptioniost should ask after she learns that guest wants
to have a room in the hotel? Why?
3. what should the receptionist do after she checks the arrival list and finde the guests
name an it?
4. should the receptionist check the guests passport after that?
5. should the receptionist say, hope you enjoyed your stay with us after a guest
checks in?
6. how many rooms has the travel agency reserved for the group?
7. how many days will the group stay?
8. what is the recepinonist going to do with the group vista?
9. do the group members have to fill in forms if they have a group vista?
10. who will take care of the groups baggage?
II. complete the following dialogs:
A: goos evening, madam.________?
B: yes, ______________________?
A: oh, sorry , would you like me______________?
B: No, thanks. Id like to stay at your hotel. Its more convenient
A: then_______________instead?
B: how muck is the double room?
A:___________
B: thats OK. Ill take it
A: may i see ____________?
B: here is it
A: ________________? This is the form
B: oh, thank you
A: good morning. May___________?
B: good morning. Im John Jame. I made a reservation the day before yesterday
A: oh, just a moment. Yes, we have___________. A double_________ for two
days.
B:L thats right. But we prefer a suite to a double room if possible
A:_________________
B: we would like take a spacious, if possible
A:__________________
B: thanks. We;ll take it
III. make situational dialogs
Hy lm bi hi thoi vi tnh hung cho sn:

Situation A. A professor from Hong Kong, who did not make a hotel reservation,
comes to the Reception Desk
Situation B. A tourist group comes to the reception desk. They have made a
reservation by telephone. Xao Hua, a receptionsist, attends to them.
Ch im 4
At the information desk (I)

Ti bn hng dn (1)
Dialog A: show ing the Way
Scene: Mr Green wants to go to the friendship Store. He asks the way at the information
Desk. A clerk (C) there helps him.
C:
good morning, sir. May i help you?
G:
could you tell me how to get to the Friendship Store? Id like to get some gifts
for my wife there.
C:
with pleasure, sir. You can take Bus No.4 to the shop. There is a bus stop just
opposite the hotel. Get off at Red Flag Street. Then go ahead down the street and turn
left at the first crossing. The Friendship Store is just ahead of you. You wont miss it.
G:
im afraid its too complecated. I might get lost.
C:
may i suggest that you try our Shoppinig Centre first? It is said to be one of the
best shop in Suzhou. It has a good selection of silk fabrics. You known, Shuzhou is a
famous for its silk fabrics.
G:
thats a good idea. Ill try it this afternoon.
C:
the Shopping Centre is on the third floor. Take the lift to the third floor, and go
traight along the corridor. Its about 10 metres ahead, next to Rose Restaurant.
G:
thank you very much.
C
youre most welcome. Good-bye and have a nice day.
G:
good bye.
Hi thoi A: ch ng
Bi cnh: ng Green mun i ti Friendship Store, ng hi ng ti b
phn thng tin. Ngi th k (C) gip ng ta.
C:
xin cho, ti c th gip g cho ng?
G:
lm n ch cho ti ng ti Friendship store? Ti mun mua mt
vi mn qu cho v ti .
C:
Rt hi lng.ng c th n xe bus s 4 n ca hiu .C trm xe
but i din khch sn.hy xung red flag street.Sau i thng
xung ng v r tri ti ng t u tin.Friendship store ngay
pha trc ng.ng s khng b nhm.
G:
Ti ngi ,n qu phc tp.Ti c th b lc.
C:
Ti ngh ng hy n Shopping Centre trc?Ngi ta ni rng
n l mt trong nhng shop ln Suzhou.N c nhiu loi vi
silk.ng bit Suzhou th rt ni ting v vi silk.
G:
C:
G:
C:
G:
l mt kin hay.Chiu nay ti s n .

Shopping Centre tng ba.i thng ln lu ba, v sau i thng
dc theo hnh lang .khong 10 mt pha trc ,k bn la Rose
Restaurant.
Cm n nhiu.
Khng c chi .Tm bit.Chc mt ngy vui v .
Tm bit.
Dialog B: introducing Scenic Spots

Scene: Mr Green wants to go sightseeing tomorrow. The information Clerk introduces
some scenic spots to him.
C:
good evening, sir. What can i do for you?
G:
im free tomorrow and id like to go sightseeing. Could you introduce some
scenic spots in Shuzhou to me?
C:
may i suggest that you go and visit the Tiger Hill and the Lingering Garden?
They are very popular with the tourists
G:
why are those places so popular?
C:
the Tiger Hill is one of the most famous tourist attracitons in Shuzhou. It has
history of more than 2000 years. Among the 18 well-known scenes there, the Coud Peak
Pagoda is the most attractive. We call it the Tower of Pisa in China, for it began to
lean 400 yars ago. It draws great interest from the foreign visitors
G:
what about the Lingering Garden?
C:
the Lingering Garden is one of the four famous classical garden in China. It was
built in Ming Dynasty. The garden is famous fos its latice windows. They are exquisite
and wihth high artistic value. Very beautiful, indeed.
G:
great! Ill go there and take some pictures tomorrow. Thank you very much.
C:
youre welcome. Good-bye. Hope you have a good time.
G:
Good bye.
Hi thoi B: gii thiu nhng thng cnh p

Scene: ng Green mun i than quan thng cnh vo ngy mai. Hng
dn vin gii thiu mt vi cnh p cho ng ta.
C:
xin cho. Ti c th gip g cho ng?
G:
ngy mai ti rnh, v ti mun i xem thng cnh. C c th gii
thiu cho ti mt vi thng cnh p Shuzhou khng?
C:
ti ngh ng nn i xem Tiger Hill v Lingering Garden? Chng
rt ph bin vi rt nhiu du khch.
G:
ti sao nhng ni ny li ph bin?
C:
Tiger Hill l mt trong nhng ni thu ht du khch ni ting nht
Shuzhou, c lch s trn 2000 nm. Gia 18 thng cnh p ni ting
y. Cloud Peak Pagoda l hp dn nht. Chng ti gi n l thp Pisa
Trung Quc bi v n c bt u 400 nm trc y. N thu ht s ch
ca khch ngoi quc.
G:
cn v Lingering Garden?
C:
Lingering Garden l mt trong bn cng vin c ni ting nht
Trung Quc. N c hnh thnh di triu Minh. N ni ting v cc ca
s g tng hp ca n. Nhng ca s ny rt tuyt vi v c gi tr ngh
thut cao. Tht tuyt!
G:
th v qu! Ti s n v chp mt vi tm nh vo ngy mai.
Cm n nhiu!
C:
khng c chi, tm bit , chc vui v!
G:
tm bit!
Word list danh mc t
Clerk
: th k
Popular
: ni ting
Gift
: qu
Pagoda
: cha
Oppsite
: i din
Linger
: nn li, ko di
Crossing
: giao l, ng t
Classical
: c xa
Complicated
: phc tp
Dynasty
: triu i
Silk fabric
: vi silk
Latice windows
: ca s tng hp
Corridor
: hnh lang
Exquisite
: tuyt p
Scenic
: p mt, thuc v thng cnh
Artistic
: c tnh ngh thut
Spot
: im, ni
Value
: gi tr
Sightseeing
: vic ngm cnh
Notes ghi ch
1. May i suggest that you try our Shopping Centre first?
Trc tin, ti xin gii thiu cho ng n trung tm mua sm ca chng ti?
The Shopping Centre
Khu trung tm thng mi hoc khu trang tm gm cc ca hiu
2. A good selection of
S la chn tt
3. The tourist attractions
Thu ht khch du lch
4. The Tower of Pisa in China
Thp Pisa Trung Quc.
Useful sentences cc cu hu dng

1. The gift shop is on the first floor, just opposite the elevator.
Ca hiu bn qu tng tng 1, i din vi thang my
2. Sory, you are going in the wrong drection. Please turn round and go ahead
3.
4.
5.
6.
7.
8.
Xin li, ng i ln ng ri. Hy quay tr li v i thng

The hotel is located an Beijing Road, close to the railway sattion.
Khch sn ny nm trn i l Bc Kinh, gn ga xe la
Bus No. 46 will take you there directly.
Xe but s 46 s trc tip a ng n
Go straight on and then turn right at the traffic lights
Tip tc i thng v sau r phi cc ng giao thng
If you could afford time, do visit the Lingering Garden
Nu ng c thi gian, hy n thm Lingering Garden
Youll have a good chance to feast your eyes
ng s c mt c hi tt ngm nhn tha thch
I thing the Tiger Hill is worth visiting
Ti ngh rng Tiger Hill rt ng tham quan
Exercises bi tp
l. Answer the following question:
1.
where is Mr Green planning to go for some gifts?
2.
where should a guest go and ask for help if he does not kown how to get
to some place?
3.
how can Mr Green get to Friendship Store if he goes there by bus?
4.
which shop should a hotel employee recommend first to a guest who
wants to get some gift?
5.
explain to a guest how to get to the Shopping Centre of your hotel?
6.
What places does the clerk recommend to Mr Green who wants to go
sightseeing tomorrow?
7.
Say something about the Tiger Hill
8.
Say something about the Lingering Garden
9.
Will the guest visit them or not? What will he do besides sightseeing?
10.
Say something about the best scenic spot in your city
ll.Answer the following question:
Tr li cc cu hi sau:
1. A:_________ can you tell me where Ren Ming Park is?
B: turn left at the second light and hen go straight for three blocks
A:_______________?
B: no, its only a ten-mimute walk
A: thanks a lot.
B:___________
2. A: excuse me. How can i get to Shi Zi Lin Garden?
B: tis too far___________ youre better take a taxi
A: can i go by_________________?
B: yes, _____________. Just take Bus No.5 and __________at the Yuan Lin
Road Stop.
B: thank you for ___________. By the way, ca you tell me _____________ Tai
Hu stones shaped like lions have been positioned.
A: oh, its ____________ place. Ill visit it at once. Thank you very much.
B:_______________
lll. Make situational diaglogs:
hy lm bi hi thoi vi tinh hung cho sn:
barion A.
Mr Green wants to visit the Silk Museum. He doesnt known to get there.
The receptionist is showing him the way.
Barion B.
Miss Smith wants to visit the Tiger Hill and the Cold Mountain Temple.
The receptionist showns her the awy and tells her something about the scenic spots.
Ch im 5
At the information desk (Il)

Ti bn hng dn (2)
Dialog A: mailing a letter
Scene: miss Smith comes to the information Desk with a letter in her hand. The clerk
there greets her.
C:
good morning, mada. May i help you?
G:
could you mail a letter for me?
C:
certainly, madam. Have you put on the satmps?
G:
no, not yet. I need to buy some.
C:
(looks at the letter) is it to New York?
G:
yes, id like to send it by ordinary air mail
C:
two yuan, please!
G:
here you are
C:
here are your stamps. Please stick them on the frond of the envelope together
with the air mail sticker.
G:
would you do that for me? Im n a hurry
C:
yes, madam
G:
by the way, im expecting a package from Los Angeles please inform me as soon
as it arrives
C:
yes, madam. May i have your name and room number?
G:
Alice Smith. Room 907
C:
ill make a note of it. Well call you as soon as we get it, madam
G:
thank you very much.
C:
its my pleasure. Good-bye, and hope you are enjoying your stay with us.
Hi thoi A: Gi mt l th
Bi cnh: C Smith n b phn hng dn vi mt l th trong tay. C
th k cho c ta.
C:
Cho c, ti c th gip g cho c?
G:
c c th gi mt l th gim ti?
C:
vng tha c. C c dn tem vo hay cha?
G:
ca, ti cn mua vi con tem
C:
(nhn vo l th) gi n New York phi khng?
G:
vng, ti mun gi bng ng hng khng bnh thng.
C:
tn haiyuan
G:
Tha c y!
C:
tem y, hy dn n vo pha trc b th cng vi keo dn chuyn
bng hng khng.
G:
c c th lm gim ti khng? Ti ang rt vi.
C:
tha c
G:
ny, ti ang ch mt kin hng t Los Angeles. Lmaf n thng
bo cho ti bt ngay khi kin hng n.
C:
vng, ti c th bit tn, s in thoi , s phng ca c khng?
G:
Alice Smith. Phng 907
C:
ti s lu . Chng ti s gi cho c ngay khi nhn c tha c
G:
cm n nhiu!
C:
vng, tm bit, hy vng c s hi lng khi y vi chng ti.
Dialog B: Is Mr Brown in your hotel?
Scene: Miss Martin comes into Friendship Hotel.her friend, Mr Brown ,told her
last week that he would come and stay in the hotel .She does not know if he has
arrived .She comes to the information Desk.
C:
Good morning ,madam ,May i help you?
G:
Im looking for a friend ,Mr Brown ,can you tell me if he is staying in
your hotel?
C:
The initials ,please.you see, there are a lot of Browns here today.
G:
J.R.Brown from New York .I recommended your hotel to him.
C:
Just a minute ,madam .ill see if hes registered.Yes ,here is his name--John R.Brown.
G:
Will you please tell me his room number?
C:
May i know your name,madam? Ill call and tell him you are here.
G:
Alice Martin.
G:
One moment ,please.
(a few minutes later)
Sorry to have kept you waiting .Mr Brown sad he would be here in a
minute .Would you like to have a seat in the sofa over ther , madam?
G:
Well .Thank you very much.
C:
Youre most welcome.
Hi thoai B: c ng Brown trong khch sn ca bn khng?

Bi cnh : c Martin i vo Friendship Hotel. Bn ca c y ,ng
Brown ,ni vi c ta rng tun ri ng y s n v li khch sn ny
.C y khng bit l ng y n hay cha .C i n b phn thng tin.
C:
xin cho c, ti c th gip g cho c?
G:
Ti ang kim mt ngi bn ,ng Brown .C c th ni cho ti vit
ng ta c trong khch sn ny khng?
C:
Lm n cho bit tn vit tt .c bit ,c rt nhiu tn Brown
y hm nay.
G:
j.R.Brown n t new York ,ti gii thiu khch sn ca c cho ng
ta.
C:
Xin c c mt cht .Ti xem ng y c ng k hay khng .Vy y
l tn ca ng ta- John R.Brown.
G:
c lm n ni cho ti bit s phng ca ng y?
C:
Ti c th bit tn ca c c khng ?Ti s gi v bo cho ng ta
bit rng c ang y.
G:
C:
G:
C:
Akuce Martin.
Xin i mt cht (vi pht sau ).Xin li c phi ch. ng
Brown ni rng cht na ng ta s dends y.Mi c ngi gh sofa
ng kia?
Cm n nhiu.
Khng c chi.
Word
List Danh mc t
Mail
:gi th.
Envelope
:b th.
Stick
:dn.
Package
:gi , kin hng.
Sticker
:bng keo.
Recommend
:gii thiu.
air mail sticker:bng keo dn gi theo ng hng khng.
Register
:ng k.
Notes Ghi ch.

1. Ordinary air mail.
Gi th hng khng bnh thng.
Registered air mail
Gi th theo ng hng khng c ng k.
Surface mail
Th gi ng b hoc ng thy.
2.May i know your name and room number?
Xin cho bit tn vad s phng ca qu khch.
(Mun hi tn cad s phong mt cch lch s th ta dng cu hi ny).
3.There are a lot of browns here today.
C rt nhiu tn Brown y hm nay.
4.Ill tell him you are here.
Ti s bo cho ng ta bit l bn ang y.
Userful sentences - cc cu hu dng
1. Would you like to send it by ordinary air mail or by registered air mail?
B mun gi theo ng hng khng thng hay ng hng khng c ng k.
2. Dont worry, madam. Youll be informed as soon as it arrives
Xin b ng lo .B s c thng bo ngay khi n n.
3. We have the telex and fax service in our hotel. Would you please go to the
Business Centre? Its over there.
Trong khch sn ca chng ti c dch v telex v fax .B c mun n trung
tm thng mai khng ?N ng ka.
4. Sorry ,sir .Mr Brown is not in .would you like to leave a message?
Xin li ng.ng Brown i ra ngoi.ng c mun li li nhn khng?
5. Mr Brown is waiting for you in his roon ,sir.Room 986.
ng Brown dang ch ng trong phng ca ng ta.phng 986.
6. Would you like to have a seat there .Its more comfortable.
Mi ng ngi ch kia .ng s thoi mi hn.
Exerceses Bi tp.
I.
Answer the following quewtion.
Tr li cu hi sau.
1.
2.
3.
4.
5.
6.
7.
8.
9.
What is miss Smith doing at the information Desk?

How does she want to send the letter?
How much does it cost?
Where should the stamps be stuck?
What does the clerk do when Miss Smith tells him she is excepting a package?
Does Miss Martin know whether Mr Brown is staying at the hotel?
Where does she go and ask for help?
Why does the information Clerk ther ask her to tell him Mr Browns initias?
Does Mr Brown stay at the hotel? Does the clerk Miss Martin Mr Browns room
number?
10. What does the clerk do then?
II.
Complete the following dialogs:
Hon thnh cc bi hi thoi sau.
1. A:Good morning ,sir-------------------------?
B:------------------------.Could you please mail a letter for me?
A:------------------------.Have you stuck on the stamps?
B:No,id like to buy some stamps.
A:is if to---------------------?
B:Yes .And id like to send it by ordinary air mail.How ----------?
A:( weighing the letter...) Two yuan.
B:Here is-------------A:here are --------------.please stick them on the front of the-------------B:--------------------.
2. A:--------------,i want to send a telex and a dax to new York .can you arrange
it for-------------------?
B:We have telex and fax service in our -----------go to the business centre?
You can send your ------------and--------------there.
A:Well .Illbe going there.Thank you for--------B: ---------------III.
Make situational dialogs.
Hy lm biaif hi thoi vi tnh hung cho sn.
Situation A
:Mr Black wants to mail a letter to san Francisco.
He hasnt got the stamps.
Situation B
: Mrs Smith wants to send a facsimile to HongKong.
Situation C
:Mr Smith wants tp see Mrs Black who arrived this
morning .But he does not know her room number.He
comes to the information Desk.
Ch im 6
Ticket booking Service
Dch v t v
Dialog A : Booking Air Tickets
Scene : Mr Black wants to visit Beijing. He is booking the tickets at the Bell
Captains (B) Desk.
B: Good afternoon, sir. May I help you?
G: Yes. My wife and I would like to go to Beijing by plane on Friday. Can you get the
tickets for me?
B: May I know your name and room number?
G: Bill Black. Room 976
B: What time would you like to leave?
G: Early in the morning., if possible.
B: (He checks the plane timetable) Will 7:15 be all right?
G: Yes, that will be fine.
B: Just a moment, Ill call the airline to see if there are tickets for you.
Sorry to have kept you waiting. Ive booked two tickets for you. Please come and
collect them here tomorrow morning.
G: Thank you. How much do I owe you for the tickets?
B: Its 1600 yuan.
G: Shall I pay you now?
B: You may pay me when you get the tickets.
G: Thank you.
B: Youre most welcome. Goodbye.
Hi thoi A: t v my bay
B cnh : ng Black mun ti thm Bc Kinh. ng ta t v ti b phn phc v phng
(B)
B: Xin cho ng, ti c th gip g cho ng?
G: Vng, v ti v ti mun n Bc Kinh bng my bay vo ngy th su. C c th
ly v cho ti c khng?
B: Ti c th bit tn v s phng ca ng c khng?
G: Bill Black. Phng 976.
B: ng b mun i my gi?
G: Vo sng sm ngy mai, nu c th c.
B: (Anh y kim tra lch bay) 7 gi 15 c khng?
G: Vng c, rt tt.
B: Xin i mt cht, ti s gi in n hng hng khng xem c v vo ngy cho
ng khng?
(Mt vi pht sau )
Xin li ng ch. Ti t hai v cho ng b. Vui lng ly v y vo sng mai.
G: Cm n. Ti phi tr bao nhiu cho hai v?
B: 1600 Nhn dn t
G: Ti c th tr by gi c khng?
B: ng c th tr khi ly v.
G: Cm n.
B: Khng c chi. Tm bit.
Dialog B: Booking Theatre Tickets
Scene: The White want to see the acrobatic show. Mrs White is booking the tickits at the
Bell Captains Desk.
B: Good morning, madam. What can I do for you?

G: Well, wed like to see the acrobatic show tomorrow evening. Could you get me some
tickets?
B: May I know your name and room number, madam?
G: Im Alice White, I stay in Room 896.
B: Mrs White, how many tickkets would you like to have?
G: Three.
B: One moment, please. Ill see if I can get them for you. (a few munites later) Im
sorry, madam. There arent any tickkets left for tomorrow evening. But I can get you
some for Wednesday evening. What do you think of it ?
G: That would be fine. Hoow much is that in all?
B: Forty yaun a ticket, so thats 120 in all.
G: Here you are.
B: Thank you. You can pick up your tickets here tomorrow afternoon.
G: Thank you very much.
B: Its my pleasure. Good-bye. Have a nice day.
Hi thoi B: t v xem trnh din nho ln
Bi cnh: Gia nh White mun xem bui trnh din nho ln. B White ang t cc v
ti bn ca i trng i hu phng.
B: Xin cho, ti c th gip g c cho b?
G: Vng, ti mun i xem bui trnh din nho ln vo chiu ngy mai. Anh c th
cho ti vi v khng?
B: Ti c th bit tn v s phng ca b?
G: Ti l Alice White. Ti phng 896.
B: Tha b White, b mun mua bao nhiu v?
G: Ba v.
B: Xin i. Ti s kim tra xem cn v khng. (Mt vi pht sau) Xin li b. Khng
cn v ti mai. Nhng ti c gng ly v ti th t cho b. B ngh sao?
G: Vy cng tt. Bao nhiu tt c?
B: 40 Nhn dn t mt v, tng cng 120 nhn dn t.
G: Ti xin gi tin v.
B: Cm n. B c th ly v y vo chiu mai.
G: Cm n nhiu.
B: Khng c chi. Tm bit. Chc mt ngy vui v.
Word list Danh mc t
captain : i trng
theatre : nh ht
ticket
: v
acrobatic
: nho ln
timetable
: bng sp xp thi gian
show
: bui trnh din
airline
: hng hng khng
pick
: ly, nht
owe
: phi tr, n
Notes Ghi ch
Tickets-booking Service : Dch v t v
The Bell Captain: i trng hu phng (Ch chc v ca mt ngi trong khch
sn)
The acrobatic show : Bui trnh din nho ln
May I know your name and room number? : Ti c th bit tn v phng ca ban?
What do you think of it? : ng ang ngh g v n?
How do you think of it? : ng ngh v n nh th no?
1. Im afraid you have to book the tickets two days in advance.
Ti e rng ng phi t v trc hai ngy
2. All the tickets for tomorroww are booked up. Its a busy season, you see.
Tt c cc v cho ngy mai c t. ng bit by gi l ma ng khch
m.
3. I wonder if youd consider taking the 17 : 30 train?
Ti t hi ng c nn xem xt n chuyn tu lc 17:30?
4. Im afraid you have to pay for it in advance.
Ti e rng ng phi tr tin trc.
5. Well send the tickets to your room this evening, sir.
Tha ng, chng ti s gi v n phng ca ng ti nay.
6. Dont worry, madam. Well arrange all for you.
Xin b ng lo. Chng ti s sp t mi th cho b.
Exercises Bi tp
I.
Answer the following questions:
Tr li cc cu hi sau:
1. Where does Mr Black like to go?
2. What is he booking? Where is he booking that?
3. How will he go to Beijing?
4. When wiil he get the tickets? And where?
5. How much do thee tickets cost? When should Mw Black pay for them?
6. What do the Whites want to see?
7. When would they like to see the show?
8. How much are the tickets?
9. Do you think it necessary for the Bell Captain to learn the guests name
and room number if the guest wants to book some tickets at the Bell
Captains Desk? Why?
10. What are the duties of the Bell Captain?
II.
1. A: Good morning. May I ..?
B: Yes. Mr White and I would like to go on a tour of the City.
A: When would you ..?
B: if possible.
A: Heres a timetable of tours. Theres a bus leaving . at .. this
morning and it gets at this afternoon.
B: .. does it cost?
A: Forty yuan per.
B: Ok. Can you give me two .. ?
A:
2. A: I fly to Chicago on Tuesday, September 1st.
B: Let me
A: I want to go coach, and Id .. a morning flight.
B: Will 10 : 45 be all right?
A: Yes, .. What do I have to be at .?
B: The check in time is .
III.
Make situational dialogs:

Hy lm bi hi thoi vi tnh hung cho sn:
Situation A. Mrs White wants to visit Beijing. She is booking a one-way flight
ticket.
Situation B. The Smiths want to enjoy Beijing Opera. They are booking two
tickets for Saturday evening.
Ch im 7
At the Exchange Counter
Ti quy i tin
Dialog A: Changing Some US Dollars
Sence: Mr White wants to exchange some US dollars. He comes to the Exchange
Counter. A cashier (C ) greets him.
C: Good evening, sir. May I help you?
G: Id like to change some money.
C: What kind of foreign currency have you got, sir?
G: US dollars. Whats the exchange rate today?
C: According to todays exchange rate, every US dollar in Cash is equivalent to 8.7
yuan RMB. How much would you like to change?
G: 800. Here you are.
C: Now, would you please fill in this form?
G: Is it all right?
C: Yes, sir. May I have a look at your passport?
G: Yes, here you are.
C: Thank you. (He gives it back after checking.) Here you are. Please sign here an the
exchange memo.
G: All right. Here you are.
C: Thank you. Here is the money, 6960 in all. Please check it and keep the exchange
memo.
G: Whats the use of the memo?
C: If you have some RMB left white you are leaving China, you can change it back into
US dollars in the Bank of China or at the airport exchange counter. There you will be
asked to show the memo.
G: I see, Thank you very much.
C: Youre welcome.
Hi thoi A: i mt s tin la M
Bi cnh: ng White mun i mt s tin la. ng ta i n quy ngoi hi. Ngi
thu ngn (C) cho ng ta.
C: Xin cho ng, ti c th gip g cho ng?
G: Ti mun i mt t tin.
C: Tha ng, ng c loi ngoi t no?
G: Tin la M. T gi hm nay l bao nhiu?
C: Theo t gi hm nay, mi la M tng ng vi 8.7 nhn dn t. ng mun i
bao nhiu?
G: 800. Tha y.
C: By gi lm n in vo mu ny.
G: Tt c ng khng?
C: Vng ng. Ti c th xem qua h chiu ca ng?
G: c, h chiu y.
C: Cm n. (Anh ta tr li giy thng hnh sau khi kim tra). Tha ng y. Lm n k
vo phiu ghi i tin.
G: c ri. Tha anh y.
C: Cm n. Tt c l 6960. Lm n kim tra v gi phiu ghi i tin.
G: Phiu ny lm g?
C: Nu ng cn mt vi nhn dn t trong khi ng sp ri Trung Quc, ng c th i
tr li thnh tin la trong ngn hng Trung Quc hoc ti quy i tin ti phng sn
bay. h s yu cu trnh phiu ny.
G: Ti hiu. Cm n nhiu.
C: Khng c chi.
Dialog B: Cashing Travellers Checks
Scene: Miss Green wants to cash some travellers checks. She comes to the Exchange
Counter. A cashier greets her.
C: Good morning, madam. What can I do for you?
G: Id like to cash some travellers checks. Can you do that for me?
C: Certainly, madam. Todays exchange rate is 8.80 yuan RMB for one US dollar. How
much would you like to cash?
G: Two hundred. Here are the checks.
C: Would you please fill in the checks an countersign them, madam.
C: Thank you. May I have a look at your passport?
G: Of course. Here is my passport.
C: Thank you. (He gives it back after checking). Here you are. One moment, please.
Sorry to have kept you waiting, madam. Please sign here an the memo.
G: All right.
C: Thank you. Here is 1760 yuan RMB. Please have a check and keep the memo.
G: Thank you.
C: Its my pleasure. Hope you are enjoying your stay with us. Good-bye.
Hi thoi B: i sec du lch bng tin mt
Bi cnh: C Green mun i sec du lch bng tin mt. C i ti quy i tin. Nhn
vin thu ngn cho c.
C: Xin cho b. Ti c th lm g cho b?
G: Ti mun i sc du lch bng tin mt. C c th i gip ti?
C: Chc chn tha b. T gi hm nay l 8.80 Nhn dn t cho mt la M. B mun
i bao nhiu tin mt?
G: Hai trm. Sc y.
C: B lm n in vo sc v k vo chng?
G: c. y ny.
C: Cm n. Ti c th xem h chiu ca b?
G: D nhin, y l h chiu ca ti.
C: Cm n. ( Anh y tr li sau khi kim tra). y tha b. Xin ch mt cht.
( Sau mt vi pht)
Xin li b ch lu. Lm n k vo phiu ny.
G: Vng.
C: Cm n. y l 1760 Nhn dn t. Hy kim tra li v ct gi phiu ny.
G: Cm n.
C: Khng c chi. Hy vng b thch li ni ny vi chng ti. Tm bit.
Word List Danh mc t
. currency
: tin t
. equivalent
: tng ng
. exchange
: trao i
. memo
: phiu trao i tin
. dollar
: la
. check
: kim tra
. airport
: sn bay
. cashier
: quy thu ngn, ngi thu ngn
. cash
: tin mt
. countersign : k tip
Notes Ghi ch
1. foreign currency
Ngoi t
2. todays exchange rate
T gi hi oi ca ngy hm nay.
3. Would you please fill in this form?
ng lm n in vo mu n ny.
Useful sentences Cc cu hu dng
1. Todays exchange rate is 8.70 yuan RMB to one US dollar.
T gi hi oi hm nay l 8.70 Nhn dn t cho mt la M.
2. Ill give you 1.20 yuan RMB for your one HK dollar.
Ti s a cho ng 1.20 yuan RMB ly mt la Hng Kng.
3. You can get 2400 yuan RMB for 2000 Hk dollar.
ng c th nhn c 2400 Nhn dn t i cho 2000 la Hng Kng khng.
4. Yes, sir. You can cash travellers checks here.
Vng, tha ng. ng c th i tin mt cc sc du lch y.
5. Im afraid you have to fill in the checks first.
Ti e rng ng phi in vo sc trc tin.
6. Would you please sign your name on the back of the travellers check?
Lm n k tn ca ng vo pha sau sc du lch?
Exercises Bi tp
I.
Tr li cc cu hi sau
1. What kind of foreign currency does Mr White want to change?
2. Can guests use American dollars in the shops?
3. What is todays exchange rate?
4. What does the cashier ask Mr White to show him after Mr White fills in the form?
5. What does a cashier usually say when he gives the exchange memo to the guest?
6. What will the guest do with the RMB left when he leaves China?
7. Where can he change RMB back to US dollars?
8. What is the use of the memo?
9. Can foreign guest use travellers checks in any shops?
What should he do then?
10. What does the cashier ask the guest to do if the guest wants to cash some tralellers
checks?

Hon thnh cc bi hi thoi sau
1.
A: Could you _____________ some US dollars for me?
B: ____________. How much would you like to _______________?
A: One hundred ____________. What is the exchange rate?
B: Todays exchange rate is _______________.
A: Here ________________ one hundred dollars.
B: Would you please show me your passport?
A: ______________________________
B: Thank you. Will you please sign your name on this exchange memo. Here is
your money. Please ________________ it.
A: Its correct. Thank you.
B: ______________
2.
A: Would you cash these travellers checks, please?
B: How would you __________?
A: In ten-dollars bills, Please.
B: Is there anything ______________?
A: Yes. Id like to know _________________ send money to Japan.
III. Make situationai dialogs:
Situation A. Mr White wants to change 200 US dollars to RMB.
Situation B. Miss White wants to cash some travellers checks.
Ch im 8: OPERATOR
Nhn vin tng i
Dialog A: Taking a Message
Scene: Mr Smith calls Friendship Hotel. The operator ( O) answers the call.
O:
Good morning. Friendship Hotel. Operator. May I help you?
G:
Good morning. I want to invite Mr & Mrs Johnson to dinner this evening. I
called their room, but no one answered. May I leave a message for them?
O:
Thats all right. May I know their room number, sir?
G:
Room 1624.
O:
Mr & Mrs Johnson in Room 1624.
G:
Yes, thats it. Can you tell them J.A. Smith called to invite them to dinner
tonight?
O:
Dinner tonight. Where and what time will that be, sir?
G:
In your Rose Restaurant at 8: 00.
O:
May I read back the message to see that it is correct, please? Mr J. A. Smith
called at 10: 30 a.m to invite Mr & Mrs Johnson to dinner this evening at 8: 00 p.m at
Rose Restaurant of this hotel.
G:
Right.
O:
Mr Smith, may I have your telephone number so the Johnson can call back, if
necessary?
G:
823910
O:
823910. Thank you for calling, sir. Well tell them as soon as they come back.
G:
O:
Thank you.
You are most welcome.
Hi thoi A : Nhn mt li nhn

Bi cnh: ng Smith gi in thoi n Friendship Hotel. Nhn vin tng i (O) tr
li in thoi
O:
Xin cho, Friendship Hotel. Tng i nghe. Ti c th gip g cho ng?
G:
Xin cho. Ti mun mi ng v b Johnson n dng cm ti nay. Ti gi vo
phng ca h, nhng khng ai tr li. Ti c th gi li li nhn cho h c khng?
O:
c thi: Ti c th bit s phng ca h c khng tha ng?
G:
Phng 1624.
O:
B v ng Johnson phng 1624.
G:
Vng ng. C c th ni vi h l ng J. A. Smith mi h dng cm ti nay?
O:
Dng cm ti u v my gi tha ng?
G:
khch sn Hoa Hng vo lc 8 gi.
O:
Ti xin c li li nhn ca ng b nh!
ng J. A. Smith gi vo lc 10 gi 30 sng mi ng v b Johnson dng cm ti nay
vo lc 8 gi ti khch sn Hoa Hng.
G:
ng.
O:
ng Smith. Ti c th bit s in thoi ca ng ng b Johnson gi li ( nu
cn )?
G:
823910.
O:
823910. Cm n ng gi. Ti s bo cho h bit ngay khi h tr v.
G:
Cm n.
O:
Khng c chi.
Dialog B: Making a Long Distance Call
Scene: Mrs Smith calls the operatorin her room. She intends to make a long distance
collect call.
O:
Good afternoon. Operator. May I help you?
G:
I wish to make a long distance call to the United States. This is Mrs Alice Smith,
Room 612.
O:
To what city, Mrs Smith?
G:
New York.
O:
May I have the number, please?
G:
5-1823910.
O:
5-1823910. Do you like to make a Person-to-Person call or a station- to-station
call?
G:
Person-to-Person call, please.
O:
A pay call or a collect call?
G:
Id like to make a collect call. My son will accept all charges, Im sure.
O:
May I know his name?
G:
George Smith.
C:
Lets see. Youd like to make a collect call to New York. The number is 51823910. Youd like to call George Smith. You are Alice Smith in Room 612. Is that
correct, madam?
G:
Right. Would you please tell me the charge of it?
O:
Twenty yuan a minute, for a minimum of three minutes.
G:
I see. When can I expect the call?
O:
In about ten minutes, madam. Hang up, please. Ill call you as soon as we put
you through.
Hi thoi B: Gi mt cuc in thoi ng di

Bi cnh: B Smith gi tng i trong phng ca b ta. B d nh gi mt cuc in
thoi ng di.
O:
Xin cho, Tng i vin nghe y. Ti c th gip g cho b?
G:
Ti mun gi mt cuc in thoi ng di ti nc M. y l b Alice
Smith, phng 612.
O:
Ti thnh ph no tha b Smith?
G:
New York.
O:
Ti c th c s in thoi c khng?
G:
5-1823910
O:
5-1823910. Bn mun gi in thoi trc tip hay qua tng i?
G:
Gi trc tip.
O:
Cuc gi ngi gi tr tin hay ngi nghe tr tin.
G:
Ti mun gi in thoi ngi nghe tr tin. Con trai ti s chp nhn vic
chi tr ny, ti chc chn vy.
O:
Ti c th bit tn ca anh y c khng?
G:
George Smith.
O:
ti xem. B mun gi mt cuc in thoi qua New York ngi nghe tr,
s 5-1823910. B mun gi cho George Smith. B l Alice Smith phng 612. Tt c
ng khng tha b?
G:
ng ri. Lm n cho ti bit gi phi tr cho cuc in thoi ny?
O:
20 Nhn dn t mt pht, t nht l 3 pht.
G:
Ti bit. Khi no th ti gi c?
O:
Khong 10 pht na, tha b. Lm n gc in thoi. Ti s gi cho b ngay khi
chng ti ni ng dy xong.
Word List Danh mc t
. operator
: nhn vin tng i
. charge
: gi tin, tin phi tr
. message
: li nhn
. minimum
: t nht
. restaurant
: nh hang
. through
: i qua, xuyn qua
. intend
: d nh
Notes ghi ch
1. May I know their room number?
Ti c th bit s phng ca h c khng?
2. May I read back the message to see that it is correct?
Ti c th c li thng bo xem n c ng hay khng?
( Cu ny dng c li mt li nhn xem tt c c ng hay khng).
3. the person-to-person call
in thoi gi trc tip.
4. the station-to-station call
in thoi qua tng i.
5. a pay call or a collect call
Cuc gi ngi gi tr hay ngi nghe tr.
6. Lets see. Youd like.
xem. Bn mun.
1. Hold the line, please. Ill put you through in a minute.
Lm n gi my. Ti s ni my ngay.
2. Sorry, sir. The extension is busy right now. Would you call again in a few minute?
Xin li ng. By gi my in thoi ph ang bn. ng lm n gi li trong vi pht
na.
3. Im sorry, but Mr Smith is not in right now. May I take a message?
Ti xin li, nhng by gi ng Smith khng c y. Ti c th chuyn li nhn c
khng?
4. Were got DDD and IDD in our hotel.
Chng ti c DDD v IDD trong khch sn ca chng ti.
5. If youd like to make a collect call, you have to dial O and ask the operator for help.
Nu ng mun gi in thoi cho ngi nghe tr, th hy quay s 0 v hi tng i xin
hng dn.
Exercises Bi tp
Tr li cc cu hi sau
1. What should an operator say when she picks up the telephone receiver to answer on
outside call.
2. What will she say if it is a house call.
3. What information should an operator learn if someone calls and asks her to pass a
messalte to a guest in the hotel?
4. Should the operator check with the Galler after she learns all the information?
5. Why should she ask the Gallers address or telephone number after that?
6. What is a pay call?
7. What is a collect call?
8. Explain to the guest how to make a collect call.
9. What is the charge of a long distance call?
10. Have you ever made a long distance call?
1. A: _____________________Jinglin Hotel.
B: Good evening. Id like to speak to _______________ in ________ room.
A: One moment, ______________.
A:_____________________
2. A: Hello. Is this.
B: No. Im sure youve got the wrong number.
A: Really? Im _____________. But could you please tell me the phone
________________ of Shanghai Hotel.
B: ____________ The phone number is 708770.
A: ____________.
B: Its my pleasure.
Situation A.
Mr White wants to talk to Mr Black in Room 204 by phone. But
the extention is busy.
Situation B.
Miss Green wants to make a person-to-person call to New York.
She makes a pay call.
Ch im 9 : Complaints
Nhng li than phin
Dialog A: A complaint about Baggage Delivering
Scene: Mr White checked in an hour ago. But his baggage hasnt been sent to his room
yet. He is very much worried and calls the Reception Desk
R:
Good afternoon. Reception Desk. May I help you?
G:
Yes. I checked in an hour ago. But my baggage hasnt been brought up to my
room. Im tired and I want to have a bath before I go to sleep. I cant do that without my
baggage. Its rather annoying.
R:
Im awfully sorry for that, sir. Ill see to it right away. May I have your name and
room number?
G:
George White. Im in Room 928.
R:
Mr White could you describe your baggage to us?
G:
Its a leather suitcase, medium in size.
R:
What colour is it?
G:
Black. And with my initials G. W. on it, I remember.
R:
When and where did you last see it?
G:
Hm, I last saw it on your hotels shuttle bus when I got off.
R:
Dont worry, Mr White. Ill get in touch with the Bell Captain at once. And well
send the suitcase to your room as soon as we find it.
G:
Thank you.
R:
I do apologize for all the trouble. Well try to our best to find it as soon as
possible. Good bye.
Hi thoi A: Than phin v vic chuyn hnh l
Bi cnh: ng White ng k cch y mt gi nhng hnh l ca ng ta vn cha
c a ti phng. ng y lo lng v gi in thoi cho b phn tip tn.
R:
Xin cho. Bn tip tn nghe. Ti c th gip g cho ng?
G:
Vng. Ti ng k cch y mt gi. Nhng hnh l ca ti vn cha c
a n phng. Ti mt v mun tm trc khi ng. Nhng ti khng th lm c
iu m khng c hnh l ca ti. Tht bc mnh.
R:
Ti tht xin li v chuyn tha ng. Ti s kim tra li ngay. Cho ti bit tn
v s phng ca ng?
G:
George White. Phng 928.
R:
ng White, ng c th m t hnh l ca ng cho chng ti c khng?
G:
l mt va ly da, kch c trung bnh.
R:
Mu g?
G:
Mu en. Tn ti trn l G. W., ti ch nh vy.
R:
ng nhn thy n ln cui cng khi no?
G:
Ti nhn n ln cui ti xe but ca khch sn khi ti xung xe.
R:
ng lo lng tha ng White. Ti s lin h vi trng b phn phc v phng
ngay by gi. V chng ti s gi va ly ti phng ng khi chng ti tm thy.
G:
Cm n.
R:
Ti tht s xin li v vn ny. Chng ti s c gng ht sc tm c va ly
cng sm cng tt. Tm bit.
Dialog B: A Complaint about Room Reservations

Scene: Mrs Green comes to the Assistant Managers ( M ) Desk in the lobby and
complains.
M:
Good evening, madam. What can I do for you?
G:
I made a reservation for a single room in your hotel three weeks ago. And Im
here now. But your clerk there told me that the hotel had no room available for me!
M:
Im sorry to hear that, madam. But ..
G:
Look! Here is your confirmation letter. Your hotel promised to give me a room.
M:
I see. But we only hold room for our guest till 6: 00 p.m on the expected arrival
date. We have no choice but sell the room if a guest fails to arrive before that time. We
put it in the Letter clearly, you see, here. Now its already 7: 30. Im sorry, its the policy
of our hotel. I hope you will understand.
G:
But its not my fault. The plane was delayed 5 hours because of the heavy snow
in New York.
M:
I see. But Im afraid that we have no spare room naw. Would you like me to get
a single room for you in Rainbow Hotel.
G:
Well, I have to sleep somewhere.
M:
May I have your name, madam?
G:
Alice Green.
M:
How Jong would you like to stay in Suzhou?
G:
Just for tonight.
M:
Mrs Green, please take a seat over there. Ill arrange all for you.
Hi thoi B: Li than phin v vic t phng
Bi cnh: B Green n bn ca tr l qun l ti hnh lang v than phin.
M:
Xin cho b. Ti c th gip g cho b?
G:
Ti t mt phng n khch sn ny cch y ba tun. V by gi ti n
y. Nhng th k bo rng khch sn khng cn phng no cho ti.
M:
Ti rt tic khi nghe iu tha b. Nhng
G:
M:
G:
M:
G:
M;
G:
M:
G:
M:
Hy xem y l th xc nhn ca c. Khch sn ca c ha l dnh cho ti

mt phng.
Ti bit, nhng chng ti ch dnh phng cho khch ti 6 gi chiu vo ngy
khch n. Chng ti khng cn la chn no ngoi vic b tr phng nu khch
khng n ng gi qui nh. Chng ti ghi r trong th nay, b xem by gi
l 7 gi 30. Ti xin li. y l qui nh ca khch sn. Ti mong b hiu.
Nhng ay khng phi l li ca ti. My bay hon li 5 gi bi v c tuyt
New York.
Ti bit. Nhng e rng chng ti khng c phng trng by gi. B c mun ti
t mt phng n khch sn Rainbow khng?
. C th ti phi ng mt ni no .
Xin vui lng cho bit qu danh, tha b?
Alice Green.
B mun li Suzhou bao lu?
Ch mt m.
Tha b Green mi ngi. Ti s sp xp ch ngh cho b.
Word List Danh mc t
Compaint : li than phin

Apologize : xin li
Complain : than phin
Deliver
: phn pht, giao
Assistant
: tr t
Annoying : phin, lm bc mnh
Lobby
: hnh lang
Awfully
: rt
Expect
: mong ch
Describe
: m t
Policy
: chnh sch
Leather
: da
Understand
: hiu
Suitcase
: va ly
Fault
: li
Medium
: trung bnh
Delay
: hon li
Spare
: trng
Notes Ghi Ch
1. Im awfully sorry for that, sir. Ill see to it right away.
Ti rt xin li v iu . Ti s gii quyt nagy.
2. Medium in size.
Kch c trung bnh.
3. Your hotels shuttle bus.
Xe but ua khch i v v ca khch sn.
4. Get in touch with.
Lin h vi
5. Im sorry to hear that, madam. But .
Tha b, ti tht s tic khi nghe tin . Nhng.
( Din t s tic v iu g v a ra l do.)
6. But we only hold room for our guest till 6:00 pm on the expected arrival
date.
Nhng chng ti ch phng cho khch n 6 gi chiu vo ngy n.

1. Well look into the matter immediately. Thank you for telling us.
Chng ti s xem xt vn ngay. Cm n bo cho chng ti.
2. Im terribly sorry, sir. Ill attend to it at once.
Ti rt ly lm tic, tha ng. Ti s lovic ngay.
3. Im awful sorry for that. Ill speak to the manager and hell see to it right
away.
Ti v cng xin li v iu . Ti s ni vi ngi qun l v anh ta s xem
xt ngay.
4. Im afraid I have to get the manager for you.
Ti e rng ti phi bo vi ngi qun l cho ng.
5. Im afraid I cant do that for you. Its against our regulation.
Ti e rng ti khng th lm iu cho ng. N tri vi ni qui ca chng
ti.
6. Would you please read the Notice to Guests again, madam?
B lm n c li bng thng bo dnh cho khch?
Exercise Bi tp
I.

Tr li cc cu hi sau
1. What is Mr Whitecomplaining about/
2. What should a receptionist do if a guest complains to him about
something?
3. What information does the receptionist ask Mr White to tell him?
4. Please describe Mr Whites suitcase?
5. By what can you identify Mr Whites suitcase?
6. What is the receptionist going to do settle the problem?
7. What is Mrs Green complaining about?
8. What is hotels policy about that?
9. Why is Mrs Green late?
10. What does the Assistant Manager do to help her?
II.

1.
A:....................... May I help you?
B: Good evening. Excuse me. Something seems to be wrong with the
lights in my room.
A: well have them repaired right away.
A:
2.
A: ..
B: Im very upset at the way I have been treated.
A: Could you tell me?
B: its my steak.
A: Whats wrong with ?
B: It is too raw. But when I complained to your waitress, she just ignored
me.
A: Im Im sure the waitress didnt mean to be rude. You
see, she is a new waitress and doesnt understand English well. She
should have changed your steak.
B: But she didnt.
A: Its been a misunderstanding, sir. Well ask her to.. the
steak for you..
III.
Situation A. Mr Smith complains that Room 602s TV is out of oder.
Situation B. Miss Smith complains that the telephone in her room doesnt
work.
Ch im 10
At The Cashiers Desk
Ti bn thu ngn
Dialog A: Checking out
Scene: Mr Smith comes to the Cashiers ( C ) Desk. He wold like to check out.
C:
Good morning, sir. May I help you?
G:
Im leaving. Id like to check out right now.
C:
May I have your room number, sir?
G:
Room 907.
C:
Just a minute, sir. ( He checks the files) Are you Mr Smith from
Canada?
G:
Yes, John Smith.
C:
Mr Smith, did you sign any bills in the last two hours in our hotel.
G:
No.
C:
Have you used any hotel services this morning?
G:
Oh, I made a long distance call in my room half an hour ago.
C: Im afraid your final bill hasnt reached here yet. One moment, please.
Ill call the department concerned. ( He makes a call and then adds the
amount to the bill.) Sorry to have kept you waiting, sir. Here is your hotel
bill.
G: Hm, its 4335 yuan in all. Here you are.
C: Thnak you, sir. Would you please sign here?
C: Thank you. Here is your reciept. Good-bye. Hope you enjoyed your stay
with us.
Hi thoi A: Thanh ton tin

Bi cnh: ng Smith n bn thu ngn. ng ta mun thanh ton tin.
C: Xin cho ng. Ti c th gip g cho ng?
G: By gi ti i. Ti mun thanh ton tin ngay.
C: Cho ti bit s phng ca ng?
G: Phng 907
C: Xin ch mt cht. ( Nhn vin kim tra h s) ng c phi l ng Smith
n t Canada?
G: Vng, ti l John Smith.
C: ng c k bt k ha n no trong hai ting ng h va qua ti khch
sn khng?
G: Khng.
C: ng c s dng bt k dch v no ca khch sn sng nay khng?
G: Ti c gi mt cuc in thoi ng di ti phng cch y na ting.
C: Ti e rng phiu thanh ton cui cng vn cha c y. Xin i. Ti s
gi b phn c lin quan. ( Anh y gi mt cuc in thoi v sau b
sung vo ha n). Xin li ng ch. y l phiu tnh tin ca
khch sn.
G: Tt c l 4335 Nhn dn t. Tin y.
C: Cm n. Lm n k vo y?
G: c ri. y tha anh.
C: Cm n. y l ha n ca ng. Tm bit. Hy vng l ng s thch li
y vi chng ti.
Dialog B: Miscalculation
Scene: Mrs Smith take 19:00 train to Beijing. She checks out at the Cashiers
Desk
C: Good afternoon, madam. What can I do for you?
G: Im leaving at 5:00 this evening. Would you prepare my bill now?
C: May I know your name and room number?
G: Im Alice Smith. Room 837.
C:
G:
C:
G:
C:
G:
C:
G:
C:
One moment. Mrs Smith. ( He checks the files and finds the bill ) Mrs
Smith, have you signed any bill or used any hotel service this afertnoon?
No, I have not.
Here is your bill. It totals 4450 yuan.
Why, so much! ( She checks the bill carefully.)
Whats 450 yuan for?
Thats the charge of the long distance call you made last night.
But I didnt make any call during my stay here.
Im sorry for that. Ill check with the department concerned. (a few
minutes later)
Im awfully sorry, madam. There isa mistake on the bill.
Ill correct it for you. Here you are. Would you please check it again?
Thats all right. Here you are. ( She gives the money to the cashier).
Thank you. Here is your receipt. Thank you for your understanding,
madam. Ill report it to the manager. I assure you such things wont
happen again. Good bye.
Hi thoi B: Vic tnh nhm tin

Bi cnh: B Smith s i n Bc Kinh bng chuyn xe la 19 gi 30. B ta
thanh ton tin ti quy thu ngn.
C: Xin cho b. Ti c th gip g cho b?
G: Ti s ri y vo lc 5 gi chiu nay. Anh chun b ha n tnh tin
cho ti by gi cha?
C: Xin cho ti bit tn v s phng ca b?
G: Ti l Alice Smith, phng 837.
C: Xin ch mt cht b Smith. ( Anh nhn vin tip tn kim tra h s v
tm thy phiu tnh tin). B Smith, b k vo bt k mt ha n no
hoc dng cc dch v ca khch sn chiu nay khng?
G: Khng, ti khng dng.
C: y l phiu thanh ton ca b. Tng s l 4450 Nhn dn t.
G: Ti sao nhiu qu vy? ( B y kim tra phiu tnh tin mt cch cn
thn). Vy 450 Nhn dn t ny l v phn g?
C: y l cuc in thoi ng di m b gi ti hm qua.
G: Nhng ti khng gi bt k mt c in thoi no lc ti y.
C: Ti xin li v chuyn . Ti s kim tra li vi vn phng c lin quan.
( Mt vi pht sau ). Ti rt xin li, tha b. C mt li trn phiu tnh
tin. Ti s chnh li cho ng tha b. Lm n kim tra li.
G: Tt c ng ri. y n. ( B ta a tin cho nhn vin thu tin)
C: Cm n. y l bin nhn tnh tin ca b. Cm n b hiu r li ca
chng ti. Ti s bo li vi gim c. Ti chc chn rng nhng iu
nh vy s khng xy ra na. Tm bit.
Word List Danh mc t
File
Miscalculation
Department
Concerned
Total
Receipt
: ti liu
: vic tnh nhm
: b phn vn phng
: lin quan
: tng s
: ha n
Notes Ghi Ch
1. Did you sign any bills in the last two hours in our hotel?
ng c k bt k ha n no trong hai ting ng h va qua ti khch sn
ca chng ti khng.
( y l cu hi ngi trc lc ri khi khch sn xem b ta chi tr bt k
mt mn tin no)
2. Ill check with the department concerned.
Ti s kim tra vi b phn c lin quan.
( Cu ny dc dng ni vi khch hng trong lc mun kim tra li cc
b phn no lm sai.)
3. Thank you for your understanding, madam. Ill report it to the manager. I
assure you such things wont happen again.
Cm n b hiu. Ti s bo li vi qun l. Ti chc chn rng nhng
iu nh vy s khng xy ra na.
( Cu ny dng din t s cm n ngi khc hiu v vic khch sn
lm li v ha s khng c nhng li s xy ra na).

1. Here is your bill. Would you like to check and see if the amount is correct?
Ha n ca b y. B c mun kim tra v xem s tin c ng khng?
2. We accept credits cards here.
y chng ti chp nhn th tn dng.
3. May I have your credit card? I have to take a print of your card.
Ti c th c th tn dng ca ng c khng? Ti phi in li th ca ng.
4. The amount here is for the drink that you had in your room.
Tng s tin y v thc ung m ng dng trong phng ng.
5. This figure here accounts for the room service that you used yesterday.
Con s ny l tnh v dch v phng m ng s dng ngy hm qua.
6. The check out time is 12:00 noon. If youd like to keep your room till 3:00,
Im afraid you have to pay a half days rent for it.
Thi gian thanh ton l 12:00 tra. Nu ng mun li ti 3:00 chiu, ti e rng
ng phi tr thm na ngy.
Exercise Bi tp
a.
1.
2.
3.
4.
5.

Tr li cc c hi sau
What is the first question a cashier asks the guest who wants to check out?
Will the cashier give the bill to the guest as soon as he finds it in the files?
What should the Cashier do after he finds the guests bill in the files?
What should the Cashier do after he learns that the guest made a long distance
call in the guest room an hour ago?
Should the Cashier ask the guest to sign on the bill?
6. What should a cashier do if a guest tells him there is a mistake on the bill?
7. What should the cashier do if there is a mistake on the bill?
8. What should the cashier do if there are no mistake on the bill?
9. Do you think the cashier will report the miscalculation to the manager?
10. Do you know who is responsible for the miscalculation?
b.

1. A: . . .
B: Yes, Id like to check out now.
A: Whats your
B: Room 221.
A: Just a
( checks files)
Are you Mr Green?
B: Yes.
A: .?
B: Yes, but I paid cash for it.
A: .
B: Here is the money.
A: . .
B: Thank you?
A:..
2. A: I am Mrs , Room No. .. I am leaving for
Beijing
today. Can i have my bill now?
B: .., please wait a minute
Here is your , the total is 318 US dollars.
A: What is that 5.5 for?
B: This is .. for your mini- bar consumption on Sept. 21.
A: But I dont take anything from the mini- bar during my stay here. I think you
have added someone elses drink.
B: please, while I check with the Housekeeping
Department.
Im sorry, Mrs White. There has been. Well correct the bill.
Well deduct from your bill. Mrs White, .
Minus 5.5 is 312.5 US dollars.
A: Thank you.
c.

Situation A. Mrs White has stayed in the hotel for three days.
Situation B. Mr Green checked out. He found that there is something wrong with
the
bill, so he goes back to the cashiers desk.
Ch im 11
Receiving Guests
n tip khch
Dialog A: Smiling welcome

Scene: The Smith (G) emerge from a lift. A floor attendant (FA) meets them in the
corridor.
FA:
( smiling) Good morning, sir and madam. May I show you to your room?
G:
Yes, please. Here is our room key.
FA:
Please, come this way. (after a while) Here we are. After you, sir madam. ( g:
The FA opens the door, they enter the room.)
G:
Thank you. When will our baggage arrive ?
FA:
The bellman will take it up soon.
G:
Very well. ( The bellmam comes with the baggage and knocks at the door)
B:
May I come in? Your baggage is here.
G:
( opening the door) Oh, good. Come in, please.
B:
Four pieces altogether. Is that correct?
G:
Yes, thank you.
B:
You are welcome.
Hi thoi A: n cho bng n ci

Bi cnh: Gia nh ng Smith i t cu thang ln, ngi phc v tng lu gp h
trn hnh lang.
FA:
(Mm ci) Xin cho ng b. Ti c th ch phng cho ng b?
G:
Lm n ch cho chng ti. y l cha kha phng ca chng ti.
FA:
Xin hy i ng ny. ( Sau mt lc) Chng ta n y. (Ngi phc v m
ca v h bc vo phng ).
G:
Cm n. Khi no th hnh l ca chng ti n?
FA:
Ngi hu phng s mang n ln.
G:
Rt tt. (Ngi hu phng n vi hnh l trn tay v g ca).
B
Ti c th vo khng? Hnh l ca ng b y.
G:
(Ca m ra) Rt tt. Mi vo.
B:
Tt c l 4 gi . C ng khng?
G:
Vng, cm n.
B:
Khng c g.
Dialog B: Hospitality Service

Scene : The Smiths (G) have just checked in. They are now in their room.
FA:
(knocking at the door) Housekeeping. May I come in?
G:
Yes, come in, please.
FA:
Here is tea and some fresh towels for you.
G:
Oh, we like Chinese. Could you tell me the time?
We have just come from San Fransico.
FA:
----------------------------
3.
We allways do the check-out rooms first unless there is a request.

Chng ti lun lun dn phng tr trc khi c yu cu.
4.
5.
6.
Do ones room
Dn phng cho ai
make up ones room
thu xp phng ca ai
What about tidying up a bit in the bathroom first?
C th dn dp phng tm mt cht ch?
Shall I draw the curtains?
Ti c th ko rm ca ln c khng?
Shall I do something?
Ti c th lm g ?

1.
2.
3.
4.
5.
6.
Will it be convenient for you if I come to the room on an hour?

C tin khng nu ti n lm phng trong mt gi na?
I promise to finish the job in haft an hour.
Ti ha s hon thnh cng vic trong na gi.
Im sorry,but you see it is the peak season now.
Ti xin li,nhng b bit by gi l ma ng khch.
Yes,sir. Ill ask the houseman to bring a dest to you.
Vng,tha ng. Ti s bo hu phng mang mt ci bn n cho ng.
Is there anything else I can do for you,sir?
Cn iu g khc ti c th lm cho ng?
Just let us know what you need,and if we can well oblige.
Hy ni cho chng ti bit ng cn g,v nu c th chng ti s lm.
Exercises Bi tp
I.
1.
2.
3.
4.
5.
6.
7.
8.

Tr li cc cu hi sau
What should an attendant say to a guest if the guest wants to clean the guests room?
What kind of rooms does the room attendant usually do first?
Why should he usually do those rooms first ?
Does the attendant do the check-out first , or the room the guest asks him to do early
first?
When does the room attendant do the turn-down service for the guest?
What should the room attendant do when Mr Tale asks him to do the turn-down
service later?
What does the guest ask the room attendant to do then?
Do you think it necessary for the room attendant to ask the guests opinion before he
draw the curtains the guest?

Hon thnh cc on hi thoi sau:
1. FA: __________________?
G: Yes, what is it?
FA: Im sorry to disturb you,sir. Id like to clean your room.________________?
G: Well. Some are coming from a drink._____________in half an hour?
FA: I think I will do it well during half an hour.
G: Please be quick then.
FA: __________________.
G: Thank you.
2. FA:___________________?
G: Goog morning. Its almost noon,and the room hasnt been cleaned.
FA: Sorry,sir. According to our hotel regulation we always

______________________unless there is request.
G: Well. Some guests will come to see me at 9:00 tomorrow morning.________
______________________?
FA: I see,we always do rooms early on request. Just let us know if we can.____
______________________?
G: Wed like some fresh towels and some drinking water.__________________
______________________?
FA: Ill bring them for you at once.
III. Put the following into Vietnamese:
i cc cu sau sang ting Vit
When you dont understand,dont be afraid to say
Im sorry,I dont understand. Ill get you the manager or Im sorry,I dont
understand. Can you please show me?
When you are cutting in,always say,
Excuse me for interrupting.
May I take up a few moment of your time or May I speak to you for a
moment,sir/madam?
IV. Make situational dialogs
Hy thnh lp cc on hi thoi vi tnh hung cho sn
Situation A:
Its almost 11:00 a.m.now.Mr Tales room hasnt been cleaned.
The guest wants to know why, and the room attendant explains to him. Then he
asks the room attendant to make it up early tomorrow because someone will come to
see him.
Situation B:
Mr Black has just showered and it is quite a mess. In order to receive his friends
in the room,he wants the floor attendant to tidy a bit in the bathroom and replace
some fresh towels and do some other things. The floor attendant promises to do
them right away.
Ch im 13:
Laundry Service
Dch v git i
Dialog A : Talking about the Laundry Service
Scene: Hearing someone knocking at the door,Mr Brown (G) opens the door. It is the
valet (V).
V:
Excuse me,sir.Have you any laundry?
G:
Yes,I have.
V:
Would you please fill in the laundry list first?
G:
Where is it?
V:
Its in the drawer of the writing desk.
G:
Fine.(after a while). Here it is.
V:
Please give me your laundry bag. One shirt,one coat,a pair of socks and a pair of
truosers. There are 4 pieces altogether.
G:
There is a stain on my coat. Can you remove it?
V:
Well do our best,but we cant guarantee anything.
G:
Its all right. Id like to have my coat dry-cleaned.
V:
Yes,I see.
G:
V:
G:
V:
When will they be ready?

At about 5:00 p.m tomorrow.
All right. Thank you.
You are welcome.
Hi thoi A: Ni v dch v git i

Bi cnh:Nghe mt ai g ca,ng Brown (G) m ca. l mt nam hu phng (V)
V:
Xin li ng. ng c git khng?
G:
Vng,c.
V:
Lm n in vo phiu git trc?
G:
N u?
V:
N trong ngn ko bn vit.
G:
Tt. (sau mt lt). N y ri.
V:
Lm n a cho ti ti ng git. Mt ci o s mi, mt ci o khoc,mt
i v v mt ci qun di.
G:
C mt vt mu trn o khoc. Anh c th git sch n khng?
V:
Chng ti s c ht sc nhng chng ti khng bo m bt c iu g.
G:
c. Ti mun o khoc c sy kh.
V:
Vng,ti bit.
G:
Khi no th xong?
V:
Vo 5 gi chiu mai.
G:
c,cm n.
V:
Khng c g.
Dialog B: Express laundry Service
Scene: Mrs Austen (G) comes to the floor attendants (FA) desk.
FA:
What can I do for you,madam?
G:
I wonder if you have express laundry service in the hotel because Im going to a
party this evening
FA:
Dont worry,madam. We have express service.
G:
Id like my silk blouse and skirt washed by hand in cold water. Please use soft
soap. Otherwise it might shrink.
FA:
Leave that to me,please. Ill take your laundry downstairs right away.
G:
All right. Here you are.
FA:
(Looking at the clothes) Madam,a button is missing on your blouse. We will sew
on a new one for you.
G:
Thats very kind of you. How soon will they be done?
FA:
They will be done in 4 hour.
G:
How much is the charge?
FA:
Its 50% extra for express service. Its 45 yuan altogether.
G:
Fine. Thank you for your help.
FA:
My pleasure.
Hi thoi B :Dch v git i
Bi cnh: B Austen (G) n bn phc v (FA)
FA:
Tha b,ti c th lm g cho b?
G:
Ti bit c c dch v git i nhanh khch sn ny khng bi v ti s i d
tic ti nay.
FA:
Xin b ng lo. Chng ti c dch v nhanh.
G:
Ti mun o vi silk v vy ca ti c git bng tay trong nc lnh. Lm n
dng x phng kem. Nu khng n s b co.
FA:
Hy cho ti. Ti s a git xung lu ngay.
G:
c ri. y.
FA:
(Nhn vo cc th).Tha b,o b b mt mt nt. Chng ti s khu mt ci nt
mi cho b.
G:
C tht t t.Bao lu th chng c git?
FA:
Chng s c git trong 4 gi.
G:
Gi bao nhiu?
FA:
50% cng thm dch v nhanh.45 nhn dn t tt c.
G:
c. Cm n s gip ca c.
FA:
l nim vui ca ti.
Word List Danh mc t
Laundry
: git
List
: danh mc
Valet
: ngi hu phng
Shrink
: co li,rt li
Sock
: v
Button
: nt o
Stain
: vt bn mu
Missing
: mt
Guarantee
: bo m
Sew
: may,khu
Express
: nhanh
Percent
: phn trm
Blouse
: o cnh ca ph n
Extra
: thm,ph
Otherwise
: mt khc,nu khng th
Pleasure
: nim vui,iu th v
Soft soap
: x phng kem
Drawer
: ngn ko
Notes Ghi ch
1. Have you any laundry?
ng c qun o no cn git i khng?
laundry: git i
2. Its in the drawer of the writing desk.
N trong ngn ko bn lm vic.
3. Id like to have my coat dry-cleaned.
Ti mun em o khoc ca ti i sy kh.
Id like to have this work finished before Friday
Ti mun cng vic ny kt thc trc th 6.
4. Madam, a button is missing on your blouse. We will sew on a new one for you.
Tha b,o b b mt mt nt. Chng ti c th khu li cit mi cho b.
sew a dress : may mt chic o
sew on a button : khu mt ci nt o
1. There is a laundry bag behind the bathroom door.Just put your laundry in it if you
have any.
C ti ng git i pha sau ca phng tm. Ch cn b bn cn git vo
trong nu ng mun.
2. Would you like to have the express service or the same-day service?
ng mun dch v nhanh hay dch v thng ngy?
3. Dont worry. Well dry-clean the dress. Then the color wont run.
ng lo. Chng ti s sy kh chic o ny. Nh th n s khng phai mu.
4. We charge 50% more for the express service,but it only takes 5 hours.
Chng ti tnh thm 50% cho dch v nhanh,nhng n ch mt 5 gi.
5. Please notify in the laundry list whether you like your clothes ironed,washed,drycleaned or mended and also.
Lm n ch trong danh sch git i xem ng thch qun o ca ng c
i,git,sy kh hay c sa v cch khc.
6. What time do you want to get them back?
My gi ng mun nhn li chng?
Exercises Bi tp
Tr li cc cu hi sau:
1. What does the guest do if he has some laundry?
2. Where is the laundry list?
3. What should the valet say if a guest asks him if he can remove a stain on his coat?
4. When can the laundry be given back?
5. Is there an expess laundry service in the hotel?
6. How many hours does the expess laundry service take?
7. How much should the guest pay for the laundry if hed like to have expess service?
8. What should you say if a guest thanks you? List as many sentences as you can.
1. V: ------------------,Mrs Brown,- -------------------any laundry?
G: Yes,I have some.
V: Do you want---------------------or---------------?
G: I want my coat dry-cleaned.
V: I understand,madam.-----------the silk blouse?
G: Youd better wash it by hand in cold water and use soft soap.
V: Very good,madam.
2. FA: What----------------------------,madam?
G: Id like to know if you have expess laundry service,because I am in a hurry for it.
Im leaving this evening.
FA: Take it easy,madam. We have it.--------------?
G: Only a suit-----------------------?
FA: Theyll be ready in 4 hours.--------------------?
G: Dry-cleaned.---------------------?
FA: Well do our best to remove it.
G: Its very nice of you.
FA: Its-------------of services.
III. Put the following into Vietnamese:

1. These are words which open alls doors. If you want to trouble someone with
something,you should say, Excuse me, or Pardon me. If you want to ask
someone to help you,you first begin your word with Please,and in the end of it
you say, Thank you.
2. A guests name is music to his ears. So youd better call his full name. For
example,Mr John Smith. But we cant call Mr John,we can call Mr Smith,because
Smith is his family name,but John is his given name.
Situation A:
The floor attendant is telling the guest that the valet will collection the laundry.
He hopes the guest can get it ready,including filling in the laundy list. There must be
4 or 5 interrogative question in the dialog at list.
Situation B:
Mr Brown is asking the floor attendant if there is the express laundry service in
the hotel. He is invited to a party this evening. He wants to have this suit washed as
soon as possible. The floor attendant gives him a satisfactory answer. His another
request is whether the Laundry Department can remove the stain on his trousers.
Ch im 14:
Special Service
Cc dch v c bit
Dialog A : Shoping for the Guest or Request
Scene : Mr White (G) calls the floor attendant (FA) early in the morning.
FA:
Good morning,sir.What can I do for you.
G:
Id like to tell you that some friends are coming to celebrate my birthday tonight.
Would you please get a birthday cake and some fruit for me?
FA:
Yes,of course. What kind of fruit would you like,bananas,tangerines or grapes?
G:
Some bananas and grapes,please.
FA:
How many of each?
G:
One kilogram of bananas and tow kilogram of grapes.
FA:
Yes, sir.Anything else?
G:
Hm
FA:
Would you like some flowers?
G:
Thats good idea. Can you help me to get some?
FA:
Yes,I can. What kind of flowers would you like?
G:
A basket of tulips.
FA:
Yes,A birthday cake,some fruit and flowers. Is that correct?
G:
Right.Now,here is the money for them. Is it enough?
FA:
I think its quite enough.
G:
Many thanks.
FA:
Its a pleasure.
Hi thoi A: i mua sm cho khch theo yu cu
Bi cnh: ng White (G) gi ngi phc v (FA) vo lc sng sm.
FA:
Xin cho ng. Ti c th lm g c cho ng?
G:
Ti mun bo cho c rng vi ngi bn s n y t chc mng sinh nht
ti ti nay. C lm n mua dm ti mt ci bnh sinh nht v vi th tri cy
c khng?
FA:
G:
FA:
G:
FA:
G:
FA:
G:
FA:
G:
FA:
G:
FA:
G:
FA:
Vng, d nhin. ng mun loi tri cy no,chui,mt hay nho?

Lm n mua chui v nho.
Bao nhiu mi th?
Mt k chui v hai k nho.
Vng,tha ng. Cn th g khc khng?
ng mun mua hoa khng?

l kin hay. C c th gip ti mua mt t c khng?
Vng. Loi hoa no ng thch?
Mt gi hoa tulip.
Vng. Mt ci bnh sinh nht,mt s tri cy v hoa. ng vy khng?
ng.Ny,tin mua y. khng?
Ti ngh n va .
Cm n nhiu.
l iu th v.
Dialog B: Door knob Menu.

Scene: Mr Wood (GA) and Mrs (GB) are taking with the floor attendant (FA) about
room service.
GA: (to GB) What about having breakfast in our room tomorrow? You know well
have to get up early for the Huangpu River cruise.
GB: Good idea.(Turning to the FA) Wed like to have breakfast in our room
tomorrow. Could you arrang
FA:
Yes,of course. Our hotel provides very good room service.e it for us?
GA: Very nice. When shall we order our breakfast?
FA:
This is your door knob menu. Just tick of the items you would like for
breakfast,write down the time and bang it outside your door before you go to
bed tonight.
GB: Is there any other way to have room service?
FA:
Yes,madam. You may dial 7 to call the Room Service Section to order your
breakfast ,lunch or dinner.
GA: By the way,what shall we do with the plates when we finish eating?
FA:
Just leave them outside your door.
GA: Oh,I see. Thank you so much.
FA:
With pleasure.
Hi thoi B: Thc n phc v ti phng

Bi cnh: ng Wood (GA) v b Wood (GB) ang ni chuyn vi ngi phc v v dch
v phng.
GA: (ni vi GB) Vic n im tm trong phng ca chng ta ngy mai th sao?B
bit chng ta phi dy sm cho chuyn du ngon sng Hong Ph.
GB: kin hay.(quay qua FA). Chng ti mun n im tm trong phng ngy mai.
C c th chun b cho chng ti khng?
FA:
Vng, d nhin. Khch sn chng ti cung cp dch v ti phng rt tt.
GA: Rt chu o. Khi no chng ti gi im tm?
FA:
y l thc n phc v ti phng ca ng. Ch cn nh du vo nhng ch
m ng thch cho ba im tm,ghi gi v thng ra ngoi ca trc khi ng i
ng ti nay.
GB: C cch no khc c dch v phng khng?
FA:
Vng, tha b. B c th quay s 7 gi b phn dch v phng cho ba im
tm,n tra hoc n ti.
GA: ny,chng ti my ci da u khi chng ti n xong?
FA:
C chng ngoi ca.
GA:
FA:
,ti bit ri. Cm n nhiu.

Rt sn lng.
Word List Danh mc t

Special
Provide
Celebrate
Knob
Tangerin
Menu
Grape
Tick
Kilogram
Item
Tulip
Dial
Cruise
Section
Arrange
: c bit
: cung cp
: lm l k nim,t chc mng l
: nm trn,nt iu chnh
: mt
: thc n
: nho
: nh u
: mt k l
: mc
: hoa tulip
: quay s
: chuyn du ngon
: phn,b phn
: sp xp,chun b
Notes Ghi ch
1. Would you like some flowers?
ng c mun mt t hoa khng?
Would you like something?
ng c mun mt th g khng?
Do you want something?
ng c cn th g khng?
2. Could you arrange it for us?
ng c th sp xp n cho chng ti khng?
arrange something for someone
Sp xp vic g cho ai.
3. Our hotel provides very good room service.
Khch sn ca chng ti cung cp dch v phng rt tt.
Provide something for someone = Provide smoeone with something.
Cung cp ci g cho ai.
He always provides food and clothes for his family.
Anh ta cung cp cho gia nh anh ta thc phm v o qun.
He always provides his family with food and clothes.

1. Would you like to have some fruit in season?
ng c mun dng tri cy ang trong ma khng?
2. The florist has very beautiful roses. Would you like to have some?
Tim hoa c nhiu hoa hng p. ng c mun mua khng?
3. If you want to have breakfast in you rom now, you may call the Room Service by
using the door knob menu or by calling the Room Service Section.
ng c th yu cu b phn phc v phng bng cch dng thc n phc v ti
phng hay gi b phn phc v phng.
4. Our hotel offers very good room service, sir.
Tha ng khch sn ca chng ti cung cp dch v phng rt tt.
5. Just leave the plates on the table. We will come to collect them after you finish
eating.
Hy chn a trn bn. Chng ti s n dn sau khi ng dng xong.
Exercises bi tp
I. Anser the following questions:
Tr li cc cu sau
1. Why does Mr White call in the floor attendant in the morning?
2. What kind of fruit does the guest want?
3. What flowers does the guest ask the floor attendant to buy?
4. What will the guests do if they need to have breakfast in their room tomorrow
morning?
5. What will they do if they want to have breakfast in their room this morning?
6. Can guests have all their meals in their rooms?
7. What should the guest do if he would like to have lunch in his room?
8. Where should the guests put the plates when they finish eating?
Hon thnh cc on hi thoi sau
1. FA:_____________I__________________you?
G: Yes. Id_______to_________________my birthday. Can you do some shopping
for me?
FA: Yes,of course,sir. Would you like to get?
G: Some fruit,a cake and some drink.
FA:_____________.
G: Youd better bring me a basket of roses.
FA: Yes,I will,sir.
G: _____________.Is it enough?
FA: I think its quite enough.
2. FA: What_______________?
G: Yes,wed like to ___________________in our room.
FA:All right.____________?
G: About 7:00.
FA: Here is your door knob menu. Just_______________the items and the time and
hang it__________your door.
G: Is there any __________to order?
FA: You may telephone to the Room Service__________to order your
breakfast,lunch or dinner.
III. Fill in the blanks with the words given below in their proper form and put
them into Vietnamese: (call in,celebrate,tour,satisfy,order,tick,dial,do with)
in vo nhng ng t thch hp vo ch trng v sau i chng sang ting Vit:
1. October 1st is our Nation Day. Chinese people________it every year.
2. Are you ________with my work and study?
3. Please _________1234. This is a right number.
4. What would you like______________________________for dinner?
5. These old machines cant be used again,can you______them?
6. Please _________off items on the door knob menu.
7. The guest have already_______________the floor attendant to get something for her
birthday.
8. Mr Green is going ___________________all parts of country.
IV. Put the following into vietnamese:
i cc cu sau y sang ting Vit
1.
Exchange of greetings. If you recognize a guest, its quite common to say to

him,How are you today, Mr, Smith? if he says the above first, answer, Very well,
thanhk you. And you?
2. Asking favors. When you ask for things, it is important to try to be polite. The
intonation that you use in making request is it important as what you actually say.
V. Make situational dialogs:
Situation A
Mrs Greens friends are going to coming to celebrate her daughters birthday. She is
asking the floor attendant to get something for this party. She asks him if he can get all
this for her before 7:00 this evening. The floor attendant gives him a satisfactory
answer.
Situation B:
The Greens are asking the floor attendant how to have room service. The attendant
tells him there are two ways. One is o order breakfast by using the door knob menu. The
other is to call up the Room Serrvice Section to order what they like directly.
Ch im 15
Miscellaneous Service (I)

Tp v(1)
Dialog A : Repairing the TV set
Scene: Mr Tyler (G) telephones the floor service desk to ask the floor attendant (FA) for
help.
FA:
Good morning, Mr Tyler. Can I help you?
G:
Yes. This is Mr Tyler speaking, Room 925. The TV set in my room doesnt
work.
FA:
Whats wrong with it?
G:
It doesnt show any pictures.
FA:
Im sorry to hear that. Ill call the Maintenance Department right away. We do
apologize for the inconvenience. Anything else?
G:
The control knob of the air-conditioner is out of order, either.
FA:
Oh, I see. We will have them repaired at once. Would you please wait a few
minutes?( About ten minutes later, the electrician knocks at the door)
E:
Elictrician. May I come in?
G:
Come in, please.
FA:
Good morning, sir. Let me have a look at the TV set and the air-conditioner. ( He
finishes repairing soon) Everything is all right now.
G:
Thank you.(takes out some money from his wallet) This is for you.
E:
Oh, no, we dont accept tips. Thank you all the same.
Hi thoi A: Sa ti vi
Bi cnh: ng Tyler (G) gi in thoi cho bn dch v phng yu cu ngi phc
v (A) gip .
A:
Xin cho ng Tyler. Ti c th gip g cho ng ?
G:
Vng. y l Tyler, phng 925. TV trong phng ti khng hot ng.
A:
N h g?
G:
N khng c hnh.
A:
Ti xin li. Ti s gi b phn sa cha ngay. Chng ti tht s xin li v vn

phin toi . Cn iu g khc?
G:
Ci nt iu khin my iu ha cng b h.
A:
, ti bit. Chng ti s sa chng ngay. Lm n i vi pht? (khong 10 pht
sau, th in g ca).
E:
Th in y. Ti c th vo khng?
G:
Mi vo.
A:
Xin cho ng. ti xem tivi v my iu ha.( Anh ta sa xong rt nhanh).
Mi th by gi xong.
G:
Cm n (ly tin ra khi v). y l cho anh.
E:
, khng, chng ti khng nhn tin thng. Cm n.
Dialog B: Tending the patient
Scene: Mr Green (G) is staying in bed. He has a bed cold and feels a little dizzy. Just
then the floor attendant (FA) comes in.
FA:
Im sorry to hear that you are not feeling well. Whats the problem, Mr Green?
G:
I didnt sleep well last night. I have a bad cold and feel a little dizzy.
FA:
Shall I send for a doctor?
G:
No, thank you. Ive just taken some medicine for colds.
FA:
Take it easy, sir. If you drink plenty of water and have some rest, I think you will
feel better soon. Do you want to have something for your breakfast?
G:
Yes, I feel a bit hungry. Just get me a glass of milk and two slices of bettered
toast.
FA:
All right, sir. Please qait a moment. Ill call the Room Service Section. Theyll
bring your breakfast to you right away.( after a while)
W:
May I come in? Im the waiter from Room Service Section.
G:
Come in, please.
W:
Here is your milk and toast. Is there anything else I can do for you?
G:
Oh, no.(tag to the FA) is the post office open now?
FA:
I think so.
G:
Please mail these letters for me, will you? Here is money for the stamps.
FA:
Yes, ofv course.
G:
Thank you. You are very kind.
FA:
Youre most welcome, Im happy I was able to help.
Hi thoi B: Chm sc bnh nhn
Bi cnh: ng Green(G) ang nm trn ging. ng ta b cm lnh v cm thy hi
chng mt. Ngay sau ngi phc v (A) n.
A:
Ti rt bun khi nghe ng khng khe. C vn g vy ng Green?
G:
Ti qua ti khng ng ngon. Ti b cm lnh v cm thy hi b chng mt.
A:
Ti gi bc s nh?
G:
Khng, cm n. Ti va mi ung mt t thuc cm.
A:
ng hy ngh ngi. Nu ng ung nhiu nc v ngh ngi, ti ngh ng s
nhanh chng cm thy khe hn. ng c mun dng im tm khng?
G:
Vng, ti cm thy hi i bng. ch cn cho ti mt ly sa v hai mu bnh m
nng c b l c.
A:
c ri tha ng. Lm n i mt cht. Ti s gi b phn phc v phng. H
s mang im tm n cho ng ngay.(sau mt lt)
W:
Ti c th vo khng? Ti l ngi hu bn ca b phn phc v phng.
G:
Mi vo.
W:
y l sa v bnh m nng ca ng. C iu g khc ti c th lm cho ng?
G:
, khng(quay qua A). By gi bu in c m ca khng?
A:
Ti ngh l c.
G:
Lm n gi nhng l th ny gim ti c khng? y l tin mua tem.
A:
G:
A:
Vng, c thi.
Cm n. C rt tt.
Khng c g. Ti rt vui c th gip c ng.
Word list - danh mc t

Miscellaneous
: linh tinh, tp
Facility
: s thn thin, s d dng
Maintenance
: s duy tr, s bo qun
Tip
: tin thng, tin c
Tend
: chm sc
Apoloize
: xin li
Dizzy
: chng mt
Inconvenience
: s thiu tin nghi, s phin toi
Slice
: ming mng, lt
Control
: iu khin
Butter
: b
Air-conditioner
: my iu ha khng kh
Toast
: bnh m nng
Mail
: gi th( theo ng bu in)
Electrician
: th in
Notes Ghi ch
1. We apologize for the inconvenience
Chng ti xin li v s thiu tin nghi.
Apologize to someone for something
Xin li ai v iu g
Im sorry for the inconvenience
Ti xin li v s thiu tin nghi
2. Do you want to have something for breakfast, sir?
ng mun dng g cho ba im tm, tha ng?
3. Is there anything I can do for you?
Cn iu g khc ti c th lm cho ng khng?
I can do for you
Ti c th lm cho ng
Anything
Bt c iu g
1. Im sorry for that. Ill the manager or the Maintenance Department. He will deal
with it at once.
Ti rt tic v iu . Ti s bo vi ngi qun l b phn bo tr. Anh ta s gii
quyt ngay.
2. We wont take tips, but thank you anyway.
Chng ti khng nhn tin thng, nhng d sao cng cm n ng.
3. Do you think it necessary for me to send for the doctor?
ng c thy cn thit mi bc s khng?
4. Hope youll recover soon.
Hy vng ng s nhanh chng hi phc.
5. Just call us if you need any help.
Hy gi chng ti nu ng cn bt c iu g.
6. Please feel free to call us if there is anything we can do for you.

C gi cho chng ti khi ng cn bt c iu g.
Exercises - bi tp
Tr li cc cu hi sau
1. What will the floor attendant do after hearing that something is wrong with the TV
set in he guests room?
2. Whats wrong with the air conditioner in the room?
3. Who will come to repair them?
4. What should you say if a guest tips yopu?
5. What should the floor attendant say when he learns that a guest is not feeling well?
6. What does Mr Green like to have for breakfast?
7. Who send the breakfast to the guest?
8. What does Mr Green ask the floor attendant to do at last?
1. FA: Whats ..........................................................with the TV set?
G: The picture is ...............Can you.....................something about it?
FA: Of course,sir. Ill...........................................someone up to your room. Dont...................
,sir.
We ...........for it. What can I do for you.
G: One more thing.The people next door are very......................................................................
FA: Im very .....................about the noise. Ill attend to it.
2. FA: Im sorry to hear you are not feeling well. Do you have a...................................................
?
G: Yes,I think so.
FA: Shall I sent.................?
G: ,thank you. Ive taken some...........................for colds.
FA: ...........more water and have a good..............and you will be...............................................
soon.
G: Its very kind ..............you to ........................so.
III. Fill in the blanks with prepositions or adverb
in vo ch trng vi gii t hoc trng t
1.
2.
3.
4.
5.
6.
7.
8.
The room attendant will report it........................the Maintenance Department.

What do you want to have..................................breakfast?
I do apologize.................losing your pen.
Is there anything wrong . ....................................the TV set?
Well do our best ............ remove the stain.................this suit.
He took a tin of beer out. ....................................the mini-bar
What will you do ........... your baby after your husband goes abroad?
Id like to have a trip................Beijing but I cant buy a plane ticket........................................
it
9. Youd better deliver them........about 6:00 p.m tomorrow.
10. The valet will sew.................... a button for you.
IV. Put the following into Vietnamese:

People in the United States dont always shake hands when they are introduced to
one another. However,in a formal or business situation,people almost always shake
hands.
The Ameticans dont like people to ask how old you are,how much your incomes
is,what about your marriage,what something costs and so on. A common way to start a
conversation is to talk about the weather and ones travelling.
V. Make situational dialogs:

Situation A:
The floor attendant goes into the guests room and wants to clean it. Just then the
guest in this room tells him that the toilet is out of order and he would like to have it
repaired in no time. The floor attendant promises to report it to the Maintenance
Department and send a mechanic to his room.
Situation B:
Mr Wang has a terrible headache and he needs to be taken care of. Hearing this,the
floor attendant hurries to his room and brings some medicine for him.
Ch im 16:
Miscellaneous Service (II)

Tp v (2)
Dialog A: Baby-sitting Service
Scene : Mrs Wilson (G) is asking the floor attendant (FA) about baby-sitting service
G:
Attendant,will you please do me a favour?
FA:
Certainly,madam. Were glad to do it if we can.
G:
Mu husband and I want to do the night-club this evening. So,can you look after
the baby for us? Its only till midnight.
FA:
I see,madam. But Im sorry I cant do that for you. Its against our hotel
regulation for me to do this service,as attendants cant do their jobs and look
after children properly at the same time.
G:
What shall I do then?
FA:
We have a very good baby-sitting service in our hotel. The sitters are welleducated and reliable. Its run by the Housekeeping Department.
G:
Im glad to hear that. Can you get in touch with one of them for me?
FA:
I will arrange it for you at ance,madam.
G:
Do you know the terms?
FA:
Its 10 yuan an hour,for a minimum of 4 hours
G:
Thats reasonable.Ask the sitter to come at 7:30 tonight.
FA:
Tes,madam.Have a pleasant evening.
Hi thoi A: Dch v gi tr
Bi cnh: B Wilson (G) ang gi ngi phc v(FA) v dch v gi tr
G:
Ngi phc v,c th vui lng gip ti c khng?
A:
Chc chn,tha b. Chng ti rt sung sng lm iu nu chng ti c th.
G:
Chng ti v ti mun i hp em ti nay. V th c c th chm sc em b cho
chng ti c khng?
A:
Ti bit,tha b.Nhng ti khng th lm iu cho b.N i lp vi quy tc

ca khch sn chng ti v vic ti lm dch v ny,bi v ngi phc v khng
th cng mt lc lm vic v chm sc tr chu o c.
G:
Vy ti c th lm g?
A:
Chng ti c dch v gi tr chu o trong khch sn ca chng ti. Nhng
ngi gi tr c o to v ng tin cy.N do b phn gi tr thc hin.
G:
Ti rt sung sng khi nghe nh vy.C c th lin lc vi mt trong nhng
ngi gi tr gim ti c khng?
A:
Ti s sp xp iu cho b ngay.
G:
C c bit gi khng?
A:
10 yuan mt gi,ti thiu l 4 gi.
G:
! l gi phi chng. Hy bo ngi gi tr n vo lc 7:30 ti nay.
A:
Vng,tha b.Chc mt bui ti th vi.
Dialog B: Offering Extra Service
Scene: The floor attendant (FA) is walking in the corridor when a guest comes out of
the room.
FA:
Good morning,sir. After you,please.(He makes way for him to pass by)
G:
Good morning. Would you please do me a favour?
FA:
Yes,sir. Im always at your service.
G:
My son is coming for the summer hiolidays next week. Could I have an extra
bed,a kind of a roo-away?
FA:
Please contact the Front Office first Ill get you the extra bed with their
permission.
G:
Have you any idea how much an extra bed costs?
FA:
Its US $ 20 for one night.
G:
By the way,cuold you get us a few more hangers? We have so many clothes. We
are long-staying guests,as you know.
FA:
Yes,sir. We are happy to have you.We do hope you are enjoying your stay with
us.
G:
Thanks. Could you change a pillow for me? This one is too thin,and with a stain
on it.
FA:
Certainly,sit.Ill see to it right away.I do wish we had known earlier.
G:
How nice of you to say so.
FA:
Its my pleasure. Ill be back in a minute,sir.
Hi thoi B: ngh dch v thm

Bi cnh: Ngi phc v (FA) ang i trn hnh lang khi mt ngi khch i ra
khi phng.
A:
Xin cho ng. Xin mi ng (anh ta trnh ng cho ngi i qua).
G:
Xin cho. Lm n gip ti c khng?
A:
Vng,tha ng. Ti lun lun sn sng.
G:
Con trai ti s n ngh h tun ti. Ti c th thm mt ci ging,loi hai
ch?
A:
Lm n lin h b phn l tn trc. Ti s a thm cho ng mt ci ging
vi s cho php ca h.
G:
Anh c bit gi khi thm mt ci ging l bao nhiu khng?
A:
20 la mt m
G:
Nhn y anh c th cho chng ti thm vi ci mc? Chng ti c qu nhiu
. Chng ti l nhng ngi khch lu nh anh bit.
A:
Vng,tha ng. Chng ti rt vui c n tip ng. Chng ti tht s hy vng
ng thch y.
G:
Anh c th i mt ci gi cho ti? Ci ny rt mng li c mt vt bn.
A:
Chc chn.Ti s gii quyt n ngay. c g chng ti bit chuyn ny sm

hn.
G:
Anh ni nh vy tht tt.
A:
l nim vui va ti. Ti s tr li lt na.
Word List Danh mc t
Baby-sitting
: (thuc) gi tr
Minimum
: ti thiu
Extra
: thm,ph
Midnight
: na m
Contact
: lin h.,giaotip
Regulation
: quy tc,quy lut,ni quy
Roll-away
: hai ch
Sitter
: ngi gi tr
Permission
: s cho php
Well-educated
: c gio dc
Hanger
: mc,gi treo
Reliable
: ng tin cy
Long-staying : lu
Term
:gi ,iu kin
Pillow
gi
Note Ghi ch
1. Can you get in touch with one of them ?
ng c th lin h vi ngi trong h khng ?
Get in touch with : lin h vi
2. its 10 yuan an hour, for a minimum of 4 hours
10 nhn dn t mt gi, t nht l 4 gi
3. good morning ,sir . After you , please .
cho ng ,mi ng i trc .
4. Im always at your service .
Ti lun lun sn sng phc v ng
Im glap to be of service to you anytime
Ti rt sung sng phc v ng bt c lc no
5. We are long staying guests , as you know.
Nh ng bit chng ti l nhng ngi khch di hn .
6. Ill see to it right away
Ti s xem xt n ngay
See to : chm lo, gii quyt
7. I do wish we had known earlier
Ti tht s mun rng chng ti bit sm hn

1. Im afraid I cant do that for you . its the rule of our hotel.
Ti e rng ti khng th lm iu cho ng . l ni quy ca khch sn chng ti
2. There are some sparetime baby-sitters directly under the Housekeeping
Department
C vi ngi gi tr rnh ri thuc b phn qun l
2. If you ask the Housekeeping Department , they will give you more details and
send a confirmation form for you to sign .
Nu ng yu cu b phn qun l , h s cho ng bit chi tit hn v gi cho ng

mt mu n xc nh ng k vo
4. The baby sitter will come at 8 :00 , sir
Ngi gi tr s n vo lc 8:00 ,tha ng
5 .I cant bring you the extra bed without the permission of the Front Office .
Its the policy uor hotel .
Ti khng th mang n cho ng thm mt ci ging m khng c s cho php ca
phng tin snh . l chnh sch ca khch sch chng ti .
6 . One moment , madam . Ill bring you a clean one right away .
Xin i mt cht , tha b . Ti s mang cho ba mt ci sch ngay
Exercises Bai tap

I.
1.
2.
3.
4.
5.
6.
7.
8.
Answer the following questions

Tr li cc cu hi sau
Can a floor attendant look after the baby for the guest while working ? Why ?
Which department is in charge of the baby sitting service ?
What should the guest do if he want to have someone look after his baby?
What is the charge for the baby sitting service ?
What will you do if you meet a guest in the corridor ?
Can the attendant bring an extra bed to a guest if the guest asks him to do so
How can the guest get an extra bed ?
How much dose the extra bed cost the guest ?
II Complete the folloing dialogs

1. G: Could you
?
FA : Of course , . , Were glap do it we... can .
G: I want to go. this evening . So you take care
.. The baby for me ?
FA : Im afraid . Its our hotel regulation .
G: shall I do then ?
FA: Dont worry . We have good baby-sitting service
G : Im glap to that .
2.
G: ..you .do me a favour ?
FA : .,sir . Were always ..your service .
G : .I have an extra bed , one ..?
FA: ..sir , I cant do it the of the front Office .
G: Ok . Ill
FA : Anything ..?
G :
III . Complete the following sentences

in vo ch trng vi gii t hoc trng t
1. .if we can
2. ..in their hotel
3. The sitters..
4. Can you .
5. I wish.
6. of you to say so
7. Do you think ,.., a kind of roll-away ?
8. ..,could you get a few more clothes hangers me ?
IV . Put the following into Vietnamese

When a guest asks for something which you are not sure if you can provide , answer
honestly : If you wait a minute , sir or madam , Ill try to find out . On returning with
a positive answer , say , rorry to have kept you waiting . Im pleased to say we do have
it .
V. Make situational dialogs

Situation A:
A guest asks the room attendant to look after her baby tonight . She has to
attend a party
Situation B :
A guest sleeps in the bed and doesnt feel very comfortable . Because the springs
are not very good and the matress is too thin . He asks the floor attendant to change
another one .
Ch im 17
Extended Services
Dch v m rng
Dialog A : Replenishing the Mini-bar
Scene : Mrs White (G) asks the room attendant (RA) to replenish some juices in the
mini-bar for their childrent .
G:
Attendant , can you help me ?
RA:
certainly , madam
G:
My husband and I stay in this room and our children are in Room 946 .
Could you put some juice in the mini-bar of their room ?
RA:
Yes , madam . I will leave some juice there
G:
thats fine .
RA:
What kinds of juice do they like ?
G:
Orange and tomato juices
RA:
How many of each shall I put in ?
G:
Four bottles of orange juice and five of tomoto juice . It you have lemon
and pineapple juice , please put some in it , too. Children always drink
water . Is your water safe to drink ?
RA :
The tap water is not safe to drink . But the mineral water and the water
in the flask are perfectly safe .
G:
Thank you .
RA: My name is Li Hong . Call for service at any time
Hi thoi A : i mi Mini bar

Bi cnh : B White (G) yu cu ngi phc v phng (RA)i vi loi nc tri cy
Mini-bar cho cc con ca h
G:
Ngi phc v , C c th gip ti
RA:
G:
RA:
G:
RA:
G:
RA:
G:
RA:
G:
RA:
Chc chn tha b .

Chng ti v ti trong phng ny v con ca chng ti th phng 946 .
C c th a it nc tri cy Mini bar vo phng ca chng .
Vng , tha B . Ti s nc tri cy .
Tt
Loi nc tri cy no ma chng thch ?
Nc cam hay nc c chua
Bao nhiu mi loi ti a vo ?
Bn chai nc cam v 5 chai nc c chua . Nu c nc chanh v nc
da, lm n b vo mt t . Tr con lun ung nc . Nc ca c c bo
m ko ?
Vi nc th khng bo m . Nhng nc khong v nc trong bnh th
hon ton bo m.
Cm n
Tn ti l L Hng . Hy gi dich v bt c lc no
Dialog B : Shining Shoes WOR

Scene : While the room attendant (RA) is making the bed , the guest (G) asks the
room attendant if he can have his shoes shined
G:
Excuse me , but will you do me a favour
RA:
Yes , sir
G:
Can you tell me if I can have my shoes shined ?
RA:
Our hotel provides free shoe shining services for our guest . Just place
your shoes outside your door before you go to bed . The right attendant
will take care of them and give them back to you next morning .
G:
Im afraid that I didnt make myself clear . I need to have my shoes shined
now . You see ,Im gioing to a banquet in half an hour .
RA: We provide shoe polish and shoe brush for our guests . they are in the drawer of
the right stand .
G:
thats great ! Ill do it myself
RA: Nothing .Thanks
RA:
Have a nice day , sir . Goodbye
G:
Goodbye
Hi thoi B
Bi cnh : Trong khi ngi phc v phng (RA) ang dn ging ,ngi khch (G) hi
ngi phc v phng xem ng ta c th nh bng i giy c khng ?
G:
Xin li , anh c th gip ti c khng ?
RA: Vng , tha ng
G:
Anh c th nh bng giy dm ti c khng ?
RA: Khch sn chng ti cung cp dch v nh giy min ph cho khch
Hy bn ngoi ca trc khi ng i ng . Ngi phc v ban m s chu trch
nhim v chng v a chng li cho ng vo sng mai .
G:
Ti e rng ti khng r iu . Ti cn chng c nh bng ngay by gi .
Anh bit , ti s d tic trong na gi na
RA: Chng ti cung cp thuc nh giy v bn chi nh giy cho khch ca
chng ti . Chng trong ngn k giy
G:
Rt tt . Ti s t lm
RA:
Cn c iu g khc ti c th lm dm ng ?
G:
Khng c gi . Cm n
RA: Chc mt ngy th v . Tm bit
G:
Tm bit
Word list Danh mc t

. extend :
m rng
. mini-bar:
quy bn thc phm nh
. replenish :
thay i , i mi
. juice :
nc p tri cy
. mineral :
thuc nc khong
. lemon :
chanh
. banquet :
tic ln
. pineapple :
da
. polish :
nh bng
. tap :
vi
Note Ghi ch
1. Call for service at any time .
Hy gi cho phc v bt c lc no .
2. Our hotel provides free shoe shining service for our guest .
Khch sn chng ti cung cp dch v nh giy min ph cho khch ca
chng ti .
3. Im afraid that I didnt make myself clear .
Ti e rng ti khng hiu lm .
4. Im afraid that I didnt make myself understood.
Ti e rng ti khng hiu .
1. Just let you know f there is anything we can do for you
Hy bo cho chng ti bit nu c bt k iu g chng ti c th lm cho ng
2. What kind of soft drinks would you like to have , madam ?
B mun dng loi nc ngt no ?
3. We have very good orange juice , sir . Would you like to have a try ?
Chng ti c nc cam rt ngon tha ng.ng c mun dng th khng?
4. We will do everything we can to make your stay here a pleasant one .
Chng ti s lm mi th chng ti c th taojcho bn cm gic thoi mi
y
5. Our hotel offers shoe shining service . Its free of charge .
Khch sn ca chng ti tng dch v nh giy . N c min ph .
6. please contact us if you have any problem , sir . Well do our best to help you
Hy lin h vi chng ti nu ng gp bt c vn g . Chng ti s c gng
gip ng .
Exercises - Bi tp
I . Answer the following question
Tr li cc cu hi sau
1. Do Mr and Mrs White and their children stay in the same room ?
2. what kind of juice do the children like ?
3. Is the tap water safe to drink ?
4. What is safe to drink if the guest would like to have some water ?
5. Does the hotel provide free shoe shining service for its guest ?
6. How can the guest have his shoes shined ?
7. What should the guest do if he wants to get his shoes shined right away ?
8. Where can the guest find the shoe polish and shoe brush ?
II.Complete the following dialogs

1. FA:.
G: Yes. Can you all the beer and spirits the mini-bar?
FA: Certainly, sir. Youd like to drink all kinds of juices, .
G: No. This is because my children in the sane room with me,
FA: I see. The childrenare too young. The strong is not good to them.
G: youd better store up more in the mini-bar. Id like. Drink chinese
tea. You may me some.
2. FA: What ..
G: Yes. Can you tell me if I can.
FA: Dont worry. Our hotel offers.. shoe shining service.
G: Thas .. Im in a hurry for them.
FA: Sorry, we cant do that right now. We have no shoe.. machine. But
we .shoe polish and shoe brush. They are in the
of the right stand.
G: All right. I can . .that. Thank you.
FA: youre most
III.
Make sentences with the underlined words and expressions in the

following sentences.
Hy thnh lp cc cu vi cc t ng c gch di t cc cu sau y.
1. What about the soft water?
2. can you put some juices in it?
3. how many of each shall I put in?
4. our hotel provides free shoe shining service for its guests.
5. excuse me, but will you do me a favour?
6. all that you have to do is to place your shoes outsite your door.
7. Im sorry that I didnt make myself clear.
8. Id like to say both your service and facilities are quite good.
9. Id glad you are pleased with them.
10. I hope you will enjoy your say here.
IV.
Put the following into Vietnamese

1. When someone invites you to dinner, you can bring flowers , candy or
bottles of wine . Sometimes people send a thank you note to the host or
hostess a few days after the dinner .
2. When youre far from friends and family , you can get in touch with
them by letters , postcards , short notes or phone calls .
V.
Make situational dialogs

Situation A :
The Carters dont like to drink strong wine and tells the floor attendant to
put more juice in the mini-bar . please use the following sentence patterns in
the dialog
Could you do me .?
Can you remove ?
May I leave ?
What about ..?
Can I put?
Thank you for ..?
Situation B :
Mr Cables leather jacket is a bit dirty . He asks the floor attendant if he can
have his leather jacket shined . The floor attendant tells him the hotel has
not leather jacket shining service , but tells him where a laundry for leather
jackets is . The guest is thankful to him for this help
Ch im 18
Dealing with Complaints

Gii quyt cc li than phin
Dialog A : Complaining about Facilities
Scene : Mr White (G) is not satisfied with the facilities in their room and camplains
to the Housekeeper (H) by phone .
G:
Hello . is this the Housekeeper ?
H: Yes . May I help you , sir ?
G: Yes . This is Mr White , Room 315 . I checked in half an hour ago . The
door the bathroom wont lock . And hot water doesnt run away in the
shower .
H: Oh ,Im sorry to hear that . I do apologize for having caused you such
inconvenience . I will send a mechanic to your room right away.
G: Could you change a room for me ?
H: Ill contact the Front Desk and see if there is a room avaiable .( after several
minutes ) Would you like to move to room 505 ? Well help you with your
luggage .
G: Its very kind of you .
H : You are welcome . A bellman will come to help you with your luggage in a
munite , sir . Room 505 is in good condition . Im sure you will like it . Just
let us know if you have any problem . Good-bye .
Hoi thoi A :Than phin v nhng tin nghi
Bi cnh :ng White (G) khng tha mn vi nhng tin nghi trong phng va
than phin vi ngi qun l (H) qua in thoi
G: Xin cho . Housekeeper phi khng ?
H: Vng . Ti c th gip g cho ng?
G: Vng . Ti l White , phng 315 . Ti va ng k cch y na gi . Ca
phng tm th khng ng c . V nc nng trong vi hoa sen khng
chy
H: ,ti xin li khi nghe iu . Ti tht s xin li gy cho ng nhng
phin phc nh vy . Ti s gi mt th my ti ngay ,
G: Anh c th i phng cho ti ch ?
H: Ti s lin h vi Front Desk v xem c phng no khng ,( sau vi pht )
ng c mun chuyn ti phng 505 khng ? Chng ti s gip ng m
hnh l .
G: Anh tht tt .
H: Khng c chi . Lt na ngi phc v s ti khing hnh l ca ng .

phng 505 rt tt . Ti chc chn rng ng s thch . Hy bo cho chng ti
nu c bt k vn g . Tm bit .
Dialog B : Complaining about Service
Scene : It is 11:30pm . Mrs White (G) just checks het room . She
Complains to the Housekeeper (H)
H: Good evening , madam . Can I help you ?
G: Yes . Im Mrs White . Room 328. Ive just checks in .
H: Is evening all right in your room ?
G: No . the pillow cases are stained and the bathtub is not clean . There
Is not toilet paper in the pathroom.
H: Im terribly sorry . Ill attend to it right away . We usually check
Every room before guests move in . But we have been extremely busy
With a large conference . Whats more , Its the peak season . We
Might have overlooked some points . Ill send a chambermaid to
Your room right now .
G: All right .
H: Im sorry to have caused you such inconvenience . I assure you such
things wont happen again , Thank you for telling us .
G: By the way , can you tell me where I can get something to eat ?
Im a bit hungry
H: The coffee shop is still open . You could try it if you like .
G: Thank you
Hi thoi B: Than phin v dch v
Bi cnh : Vo lc 11:30 ti . B White (G) va n v kim ca c y . B than phin
vi ngi qun l ( H)
H: xin cho B . Ti c th gip g cho B ?
G: Vng , ti l b White , phng 328 . Ti va mi ng k .
H:
Tt c mi th trong phng ca b u tt ch ?Tha b ?
G: Khng , nhng ci o gi b bn v bn tm th khng sch . Khng
c giy v sinh trong phng tm
H: Ti tht s xin li . Ti s phc v ngay . Chng ti thng kim tra
Mi phng trc khi khch chuyn vo . Nhng chng ti qu bn
Vi mt hi ngh ln . Hn th na , by gi l ma ng khch .Nn
Chng ti c th b qua mt s im . Ti s gi mt c h phng
Ln phng ca b ngay by gi .
G:
c ri
H:
ti xin li gy cho b nhng phin phc nh vy . Ti xin bo
m vi b rng nhng iu nh vy s khng xy ra na . Cm
n b bo cho chng ti.
G: Nhn y anh c th cho ti bit ni no c th mua vi th n ?
Ti hi i bng .
H:
Ca hng c ph vn cn m . B c th n nu b thch .
G:
Cm n .
Word List Danh mc t
. check in
. lock
. mechanic
. extremely
:ng k
:kha
:th my ,
:mt cch cc k , tt
. available
. conference
. case
. overlook
. bathtub
. point
. attend to
. assure
. housekeeper
:c sn
:hi ngh , hi tho
:vt bc bn ngoi
:b qua , khng nhn thy
:bn tm
:im
:chm lo , phc v
:m bo
:qun gia
Notes Ghi ch
1. We have been extremely busy with a large conference
Chng ti rt bn rn vi cc hi ngh lu
Be busy with ..bn rn vi
2. We might have overlooked something points .
C l chng ti khng nhn ra mt s im .
3. I assure you such things wont happen again .
Chng ti xin bo m vi b rng nhng iu nh vy s khng xy ra
na .
Useful Sentence Cc cu hu dng
1. Im sorry for that . We do wish we had known eawlier
Ti xin li v iu . Chng ti c rng chng ti bit iu sm
hn .
2. I do apologize for all trouble
Ti tht s xin li v tt c mi vn .
3. Ill report it to the manager at once . Hell settle the problem for you .
Im sure .
Ti s bo li vi ngi qun l ngay lp tc . Ti chc chn l ng ta
s gii quyt vn cho ng .
4. well send an electrician to your room at once and hell put it in good
order.
Chng ti s gi mt th in n phng ng ngay by gi v anh ta s
sa chng.
5. Well look into the matter , madam . I assure you everything will be all
right soon .
Chng ti s xem xt vn tha b . Ti m bo vi b rng mi vic
s n ngau thi .
6. The coffee shop is open round the clock .
Qun c ph th m ca sut
Exercises Bi tp
I. Answer the following question
Tr li cc cu hi sau
1. What does Mr White complain about ?
2. Whatt does the Housekeeper say when the guest complains abuot the
room facilities ?.
3. How does the Housekeeper deal with the complains ?
4. Can the guest moveinto another room ?
5. Who will take care of the guests baggage if he moves to another
room ?
6. What are Mrs Whites complain ?
7. What are the housekeepers excuses for that ?

8. How does the Housekeeper deal with the guests complaints ?
II. Complete the following dialogs
Hon thnh on hi thoi sau
1. G: Im Mr Taler , Room 303. I an hour ..
FA: Are you .. with your room?
G: No. The water closet is stoped up. When I flushed, it overflew.
FA: Im . To hear that. to move to another room
on the same .
G: All right.
FA: I beg..
2. G: Hello, Housekeeping?
H: Yes.
G: This is Mr Brown, Room 404. I was here 20 minutes ago.
H: . Your room?
G: There is . On the sheet and the bathtub is .
H: Im extremely for this. Its a peak.. . We
are short . Chambermaids. Ill send a floor
attendant. Right now.
G: All right, but be .. about it.
H: Thank for.
III. Put the following into Vietnamese

1. As long as you ask politely, most people do not mind re-peating what you didnt hear
or understand.
2. Sometimes it is necessary to tell somebody bad new gentlly
3. Its a good idea to be as polite as possible even when the complaint is unreeasonable.
4. When using a public telephone, be sure to read the directions carefully before dialing.
5. Thank you for telling us, madam. It wont happen again. Please accept our apologies.
I will let the person in charge know.

Hy thnh lp cc on hi thoi vi tnh hung cho sn:
Situation A:
Mr Browns wallet was missing. He calls in the attendant to help him to look for it. The
attendant aks where and when he last saw it. At last the attendant found it on the floor
between the bed and night stand.
Situation B:
it is almost midnight. A guests room is full of people who make so much noise. The
neighbours cant sleep and complain to the housekeeper and the housekeeper sends one
of the floor attendants to see to it. (For youuur reference: Sorry to disturb you: Please
be a little quieter. Turn down the TV volume. Close your door, will you? Thank you for
your coopertation)
Ch im 19
Damage Problems
Nhng s c gy thit hi
Dialog A: Paying for the Daamaged Suit
Scene: The valet ( V ) brings the laundry to Mr Browns ( G ) room. The guest finds
there is something wrong with his suiit.
V: May I come in? I bring you your laundry.
G: Yes, come in, please.
V: Mr Brown, your laundry is here. May I leave it on the bed?
G: ( Mr Brown finds a burnt hole on the collar of the suit.)
Look at it. The suit is burnt.
V: Im sorry, sir. Ill bring it back to the laundry. ( after sometime ) The laundry will pay
for the damage, sir.
G: But Im leaving for New York and I have no time to buy a new one.
V: You could get one in our shopping arcade and give us the receipt. But we can only
pay you ten times the laudry fee of the suit at most.
G: Well, thats a good idea!
V: We do apologize for causing you so much inconvenience.
Hi thoi A: Thanh ton cho b ( o qun) b h

Bi cnh: Ngi hu phng ( V ) mang qun o git n phng ng Brown ( G ). Ngi
khch nhn thy rng b ng ta b hng.
V: Ti c th vo? Ti mang n cho ng git.
G: Vng, mi vo.
V: ng Brown, git ca ng y. Ti c th n trn ging c khng?
G: , vng. Cm n.
V: ng nn kim tra n.
G: (ng Brown nhn thy c mt l b hcy trn c o ca b ). Hy nhn n. B
b chy ri.
V: Xin li ng. Ti s mang n n tim git .( Sau mt lc) Tim git i s bi
thng s thit hi, tha ng.
G: Nhng ti s n New York v khng c thi gian mua mt ci mi.
V: ng c th mua mt ci mi trong dy shop ca chng ti v a ha n li cho
chng ti. Nhng chng ti ch c th tr cho ng nhiu nht l gp mi ln ph git
i.
G: Vng, l mt kin hay!
V: Chng ti tht s xin li v a gy cho ng qu nhiu iu phin toi.
Dialog B: Paying for the Damaged Reading Lamp

Scene: Mr Lucas ( G ) is calling the housekeeper ( Hu ) about the broken reading lamp.
G: Hello, operator? This is Mr Lucas speaking.
O: Yes. What can I do for you?
G: Id like to speak to the housekeeper. Im in Room 403. I have some bad news to tell
him. (The operator puts the call through.)
H: Whats the news, sir?
G: This is Mr Lucas. I went out this morning and the children phlayed hide-and-seek in
the room. They broke the reading lap on the desk and the curtains fell to the grownd.
Could you send someone to fix the curtains and bring me another lamp?
H: Of course, sir. Ill send someone from the Maintennace Department to your room.
Thank you for calling.
G: Im terribly sorry.
H: Thats nothing. Well take care of tha, Mr Lucas. But Im afraid youll have to pay for
the damage.
G: Oh, I will.
H: May I have your room number, sir?
G: Room 403
H: Yes, Room 403. Dont worry. Ill see to it at once. Good-bye.
G: Good-bye.
Hi thoi B: Thanh ton cho n c sch b h

Bi cnh: ng Luccas ( G ) gi nh qun l ( H ) v vn n c sch b b.
G: Xin cho, tng i? y l ng Lucas.
O: Vng. Ti c th lm g cho ng?
G: ti mun ni chuyn vi ng qun l. Ti phng 403. ti bo cho ng mt vi tin
xu. ( tng i ni in thoi ).
H: Tin g vy, tha ng?
G: y l Lucas. Ti i ra ngoi sng nay v my a tr chi trn tm trong phng.
Chungs lm b n c schs trn bn v mn b rt xung. ng c th gi ngi xung
gn li mn v mang mt n khc xung cho ti khng?
H: D nhin, tha ng. Ti s gi mt ngi ca b phn bo tr xung. Cm n ng
gi.
G: Ti rt xin li.
H: Khng c g. Chng ti s lo v chuyn , tha ng Lucas. Nhng ti e rng ng
phi tr cho s h hi.
G: , ti s.
H: Lm n cho ti bit s phng ca ng?
G: Phng 403.
H: Vng, phng 403. Ti ti ngay, tm bit.
G: Tm bit.
Word List - Danh mc t

Damege
Cause
Suit
Lamp
Collar
Lucas
Arcade
Hide-and-seek
Receipt
: Lm h hi.
: Gy ra, to ra
: B
: n.
: C o
: Lucas ( tn ring )
: ng c mi vm
: tr chi trn tm.
: Ho n, bin nhn
Usefull sentences Cc cu hu dng.

Here is your laundry. Would you please check it, sir?
git i ca ng y. ng lm n kim tra li.
Im afraid its not our fault.
Ti e rng y khng phi l li ca chng ti.
Im afraid it is the most we can pay you for the damage. We have made it clear on
the laundry list.
Ti e rng y l mc cao nht m chng ti c th bi thng cho s h hi
. Chng ti ghi r trn danh sch git i.
Did you hurt yourself? Shall I get the doctor for you?
ng au phi khng? Ti c th mi bc s cho ng c khng?
Im afraid I have to ask you to pay for the damage, madam.
Ti e rng ti phi yu cu b bi thng s h hi.
Leave it to me, sir. Ill send a chambermaid to your room. She wil get everything in
order in a minute.
cho ti lo tha ng. Ti s gi ngi hu phng ti phng ca ng. C ta
s sp xp mi th trong giy lt.
The laundry will pay for the damage.
B phn git i s bi thng cho vic h hng
pay for
chi tr cho, bi thng cho.
But we can only pay you ten times the laundry fee of the suit at most.
Nhng chng ti ch c th thanh ton ti a 10 ln cho b .
We do apologize for causing you so much inconvenience.
Chng ti tht s xin li v gy cho ng qu nhiu bt tin.
I went out this morning and the children played hide and seek in the room.
Ti i ra ngoi sng nay v bon tr chi trn tm trong phng.
played hide and seek with someone.
Chi trng tm vi ai.
Well take care of that, Mr Lucas.
Chng ti s lu tm v vn tha ng Lucas.
Exercises Bi tp
I. Answer the follwing questions:
Tr li cc cu hi sau:
1. Is Mr Brown satisfied with the laundry returned to him?
2. Who will pay for the damage?
3. How much will the hotel pay for the damage?
4. Why does Mr Lucas want to speak to the housekeeper?
5. What happened when Mr Lucas went out in the morning?
6. What does Mr Lucas ask the housekeeper to do?
7. Who will pay for the damage, Mr Lucas or the housekeeper?
8. What does the housekeeper say when he tells Mr Lucas that he should pay for
the damage?
II. Complete the follwing dialogs:
1. V: Mr Lucas, I---------------- to report.
G: Whats --------------with my shirt?
V: We were not carefull--------------it. There is ----------- a hole on the colar of your
shirt.
G: Thats ----------. Its very cheap. You dont ---------- it.
V: Its very ------------- you. But according to the of our hotel, well still -----------.
2. G: Hello, housekeeping? This is Mr Brown, Room 606.
M: Yes. What-------------------?
G: Id -------------------- your manager.
M: --------------------------------?
G: I broke the wardrobe mirror. Im -------------- for it. Can you call a repairman to
fix it right away?
M: All right. Ill --------------- of it.
G: Ill ------------------ th damage.
III. Put the follwing into Vietnamese:
Chuyn cc cu sau sang ting Vit
1. When you notice a guest is upset or worried. You should say: Dont worry.
Leave it to me.
2. When a guest call you, dont say Yes, you should say: May I help you?
What can I do for you? or Could I be of the service (assistance) to you?
3. When a guest tells you some bad news about themselves, you should say: Im
sorry to hear that. Is there anything I can do for you?
Situation A: Mr Blacks tie is damaged by the valet. The tie is very expensive. The valet
is sorry to tell him about it gently.
Situation B: Mr Whites children ply hide and seek in the room. They break the
water tank (thng nc) of the toilet. Mr White telephones to the
Housekeeping Deparment to report it. The manager asks him not to worry
about it. Hell send a repairman to repair it. The guest guest apologizes for
it and says hell pay for the damage.
Ch im 20
Leaving the Hotel

Ri khi khch sn
Dialog A: A Morning Call
Scene: Mr Hobson (G) asks the floor attendant (FA) for morning call service.
G:
Could you do me a favour, young lady?
FA:
Surely, sir.
G:
This is my first visit to China. Im not used to the time difference yet. Could you
arrange a morning call for me for tomorrow?
FA: Yes, sir.
G:
Id like to get up early tomorrow morning. Mrs Hobson and I are going to visit
the Great Wall. People say the Great Wall is really magnificent. We want to set out early.
FA: There is the famous Chinese saying: He who does not get to the Great Wall is
not a hero.
G:
It sounds interesting! We will surely get to the Great Wall and become great
men.
FA:
Im sure you will. At what time would you like to get up, sir?
G:
At half past 5, please.
FA: Would you like to be waked by phone or by knoking at the door?
G:
By phone, please. I dont want to disturb the neighbours.
FA: Very well, sir. Ill tell the operator to call you up at 5:30.
Your room number is 908. Am I correct?
G:
Yes, you are right.
FA:
Good night, sir. Sleep well and have pleasant dreams.
Hi thoi A: Cuc in thoi bui sng
Bi cnh: ng Hobson (G) yu cu ngi phc v (FA) v dch v gi in thoi bui
sng.
G:
C c th gip ti khng?
A:
Chc chn tha ng.
G:
y l ln u tin ti n Trung Quc. Ti cha qun vi s khc bit v thi
gian. C c th sp xp cho ti mt cuc gi in sng mai khng?
A:
Vng, tha ng.
G:
Ti mun thc dy sm vo sng mai. B Hobson v ti s i thm Vn L
Trng Thnh. Ngi ta ni rng Vn L Trng Thnh th tht s lng ly. Chng ti
mun khi hnh sm.
A:
Tc ng ting Hoa ni rng: Ai cha n Vn L Trng Thnh th khng
phi l mt ho hn.
G:
Nghe c v th v! Chng ti chc chn s n Vn L Trng Thnh v tr
thnh v nhn.
A:
Ti chc chn rng ng s thch. My gi ng mun thc dy?
G:
5 gi ri.
A:
ng mun thc dy bng in thoi hay g ca?
G:
Lm n bng in thoi. Ti khng mun nh thc hng xm.
A:
Tt. Ti s bo vi tng i gi ng vo lc 5 gi 30. S phng ca ng l 908
ng khng?
G:
ng, c ni ng.
A:
Tm bit ng. Chc ng ngon v c gic m p.
Dialog B: Bidding Farewell

Scene: Mr Jones (G) thanks the hotels staff for their hospitality and leaves the hotel for
Xian.
FA:
Good morning, sir. Anything I can do for you?
G:
Good morning. How time flies. Now we have to leave for Xian.
FA: What a pity! I wish you could stay longer, sir.
G:
We have to go. But we really enjoyed our stay in Beijing.
FA:
How do you like China.
G:
China is a country with an ancient civilization. Its great.
FA:
Im glad to hear that. Did you enjoy your stay in Beijing?
G:
Yes, we did. We appreciate your sirvice and your hospitality very much.
FA: Thank you for your kind compliment. We are glad to be at your service. We all
look forward to having you again at our hotel.
G:
Yes, well come back before long.
FA:
May I help you with your luggage and see you off?
G:
No, thanks you. I can manage myself. Good-bye.
FA:
Good-bye. Have a good trip.
Hi thoi B: Li tm bit
Bi cnh: ng Jones (G) cm n nhn vin khch sn v s mn khch ca h v ri
khi khch sn n Xian.
A:
Xin cho ng. C iu g ti c th lm cho ng?
G:
Xin cho. Thi gian qua nhanh qu. By gi chng ti phi n Xian.
A:
Tht tic! Ti c ng c th lu li y lu hn.
G:
Chng ti phi i. Nhng chng ti tht s thch li Bc Kinh.
A:
Trung Quc nh th no?
G:
Trung Quc l mt nc c nn vn minh c xa. N rt tuyt.
A:
Ti rt sung sng khi nghe nh vy. ng c thch li Bc Kinh khng?
G:
Vng, chng ti thch. Chng ti nh gi cao v vic phc v v lng mn
khch ca c.
A:
Cm n v li khen chn thnh ca ng. Chng ti rt vui khi phc v ng. Tt
c chng ti u mong ch c n tip ng mt ln na ti khch sn ca chng ti.
G:
Vng, chng bao lu na chng ti s tr li.
A:
Ti c th gip ng mang hnh l v tin ng?
G:
Khng, cm n. Ti c th t xoay x. Tam bit.
A:
Tm bit. Chc cuc hnh trnh vui v.
Word list Danh mc t
Hobson
ancient
magnificent
civilization
appreciate
saying
compliment
sound
manage
dream
: Hobson (Tn ring)

: c xa
: lng ly, phi thng.
: nn vn minh
: nh gi
: tc ng
: li khen, li chc mng
: nghe nh th, nghe c v
: xoay x, gii quyt.
: gic m.
Notes Ghi ch
1. There is the famous Chinese saying: He who does not get to the Great Wall is
not a great hero.
C cu tc ng Trung Quc ni ting: Ai cha ti Vn L Trng Thnh th
khng phi l mt ho hn
2. Sleep well and have pleasant dreams.
Chc ng ngon v c gic m p.
3. China is country with an ancient civilization.

Trung Quc l mt t nc c nn vn minh c.
4. We all look forward to having you again.
Tt c chng ti u mong c n tip bn mt ln na.

1. What kind of morning call would you like have, by phone or by knocking at the
door?
ng mun chng ti nh thc ng dy vo bui sng bng cch no, bng
in thoi hay g ca?
2. You may dial seven to place a morning call with the operator.
ng c th quay s 7 t mt cuc gi bui sng vi tng i.
3. Anyone who stays in our hotel can ask for the morning call service.
Bt k ai li trong khch sn ca chng ti u c th yu cu dch v gi
bui sng.
4. We have a computer wake up service. Please dial nine first and then the time.
For example, if youd like to be woke up at 6:45 a.m, dial 9 and then 0645 for
the time. Remember, there must be five digits in any case.
Chng ti c dch v nh thc bng my vi tnh. Hy quay s 9 trc sau l
gi. V d, nu ng mun thc dy vo lc 6:45 sng, hy quay s 9 v sau
l 0645 cho thi gian. Phi nh rng phi c 5 s trong bt c trng hp no.
5. Wish you a pleasant journey!
Chc ng mt chuyn du lch th v!
Exercises Bi tp
I. Answer the follwing questions
Tr li cc cu hi sau:
1. What does Mr Hobson ask the floor attendant to do?
2. Where do Mr and Mrs Hobson want to go?
3. What is the famous Chinese saying about the Great Wall?
4. Does the guest want to be waked up by phone or by knocking at the door? Why?
5. What is the next city Mr Jones going to visit after Beijing?
6. What should you say if a guest praises your service and your hospitality?
7. Should the floor attendant say, Hope youll enjoy your stay with us or Hope
you enjoyed your stay with us.
When he bids farewell to the guest?
8. What will you say if you see a friend off at the airport?
1.
G: Waiter! This is my ---------- to Suzhou. Im an American. Im not ------------- to
the time difference.
W: Dont-------------, sir.
G: Can I have the ----------------- service?
W: Of course, sir.
G: Id like ----------- go to Tian Ping Mautain early tomorrow morning. Can you
------------ up?
W: Yes, sir.
2.
FA: -------------- enjoy your stay here with us ?
G: Yes, I think so.
Trang 156-187
FA: what____of china?
G: its a great country.it has____history.

FA: thank you for____.im glad you___
G: Im sory to tell you.its____ for me ____ leave here now.
FA: can you____here any longer, sir?
G: no.but Ill come back_____
III. put the following into vietnamesse:
Chuyen cac cau sau ay sang tieng viet
1. when guests hand you something for example, a form you ask them to fill in,
etc. you should say: thank you, sir or madam. Dont snatch it wordlessly.
2. dont hand things to guests in silence. You should say, here you are, sir or
madam.
3. after saying good ningt alway say: have good sleep,or sleep well and have
pleasant dreams.
IV. make situational dialogs:
Situasion A: mr wilson has been here for 2 days, but hes not used to the time diffirence.
Tomorrow he is going to visit tian ping mountain. He asks the attendant tells
the guest not to worry anh says its not far from here. He can get to it by bus
no.20.
Situation B: mrs willson has stayed in the hotel for a few days. The attendant does her a
very good service.she is going to leave here for another place.
She thanks him very much. The attentdant wishes her to come again some day.
The guest promises to be here before long.
Ch im 21
Receiving Guests:
n tip khch
Dialog A: seating guests
Scene: mr smith (G) comes into a restaurant. He is received by a hostess (H)
H: good evening, sir. Do you have a reservation?
G: oh, Im afraid not.
H: a table for one, sir?
G: for two, please. My friend, mr Brown is coming in a few minutes.
H: oh, I see. This way, please. Will this table be all ringt?
G: can I have the table has been reserved. You see, there is asing on it. But the table nest
to to it is free. How do you like it?
G: good.
H: this way, pleas. Take a seat, sir. Would you like to have something to drink while
waiting for friend?
G: well,a martini, please.
H: yes, a maratini. One moment, sir.
Hi thoi A: mi khch ngi

Bi cnh: ng smith (G) i vo nh hng. Mt c phc v (H) n tip ng ta.
H: xin cho ng. ng c t trc khng?
G: khng.
H: mt bn cho mt ngi tha ng?
G: cho hai ngi. bn ca ti , ng brown lt na s n.

H: , ti hiu. mi i ng ny. Bn ny c khng?
G: c th cho ti ngi gn ca s?
H: ti e rng bn c t ri. ng bit , c du hiu trn bn. Nhng bn k
bn th c. ng c thch n khng?
G: tt.
H: mi i ng ny. Mi ngi. ng mun ung g trong khi ch i bn ca ng?
G: cho ru martini.
H: vng mt ly martini. Xin i mt cht.
Dialong B: At a crowded restaurant.

Scene: A party of four, two women anh two men, come into a crowded restaurant. A
hostess (H) greets them.
H: good evening, ladies and gentlemen. Do you have reservations?
GA: no. we dont.
H: how many people are there in your party?
GA: four.
H: Im sorry, but restaurant is full now. There will be a wait of about 15 minutes. Would
you care to have a drink in the lounge while waiting?
GA: all ringt.
H: this way, please. Sit down, please. May I have your name, sir?
GA: roberts.
H: mr roberts, Ill call you when the table is ready.
Lounge bartender: (B) what would you like to drink, ladies anh gentlemen?
GA: a martini, please.
GB:A Whisky for me
GC: Make it two.
B: and your sir?
GD: A scotch on the rocks.
B: one moment please.( the bartender brings them the drinks) ( fifteen minuutes later)
Waiter (w): excuse me, ladiles and gentlemen. We can seat your party now. This way,
please.
GA: good.
W: will this table be all ringt, mr roberts?
GA : very nice.
W: sit down, please. Here is menu. Ill return in a few minutes to take your order.
Hi thoi B: ti mt nh hng ng khch

Bi cnh: mt nhm 4 ngi,2 ngi ph n v 2 ngi n ng, i vo mt nh hng
ng ngi. mt c phc v(H) cho n h.
H: xin cho qu b, qu ng. Cc v t bn trc?
GA: khng chng ti cha t.
H: c bao nhiu ngi trong nhm qu khch?
GA: bn
H: ti xin li, nhng nh hng by gi y. lm n i 15 pht. Qu khch c mun
vo ung trong phng tip khch trong lc ch di khng?
GA: c.
H: mi i ng ny. Mi ngi, lm n cho ti bit tn thc ng?
GA: roberts
H: ng roberts, ti s gi ng khinoa2 bn chun b xong.
GA: Lam n cho ru martini.
GB: Ru whisky cho ti.
B: v cn ng?
GD: Cho ru scotch r tin.
B: lm n i mt cht.(ngi phc ph quy ru mang ru n cho h)
Ngi hu bn (w): xin li qu ng qu b.by gi chng ti c th sp xp ch cho
nhm ca qu v. mi i ng ny.
GA : tt.
W: bn ny c khng tha ng roberts?
GA: Rt tt.
W: mi ngi. y l thc n. Ti s tr li trong vi pht na ly phiu gi mn n.
Word list danh mc t
. restaurant : nh hng
. hostess
: ngi ch, c phc v.
. reservation : vic t trc
. Reserve
: t
. martini
: ru martini
. crowed
: ng
. lounge
: phng tip khch
. bartender : ngi phc v qun ru
. whisky(whiskey) : ru whisky
. scotch
: ru scotch
. menu
: thc n
Notes ghi ch
1. do you have a reservation?
Bn t trc cha?
2. a table for one, sir?
Bn dnh cho mt ngi tha ng?
3. there will be a wait of about minutes
s phi ch khong chng 15 pht
4. would you care to have a drink in the lounge while you wait?
ng c mun vo phng ch i ung trong lc ch i khng?
5. A scotch on the rocks
Loi ru scotch r tin
5. Here is the menu. Ill return in a few minutes to take your order
y l thc n. Ti s tr li trong vi pht na ly phiu gi thc n.
Usefull sentences cc cu hu dng
1. good evening, madam. Its nice to see you here again.
Cho b. Hn hnh c gp li b y
2. have you made reservation?
B t phng trc cha?
3. would you please come with me
B c th i vi ti khng?
4.would you care to step this way?
B c mun i ng ny khng?
5.is the table all ringt?
Ci bn ny c ch
6.will the table do?
C l ci bn ny c ch?
7.would you prefer to sit by the window?
B thch ngi gn ca s hn phi khng?
8.what would you like to drink befor diner?

B mun ung g trc khi n ti?
9. how about having some the drink befor your meal?
B mun ung g trc ba n ti?
10. you mingt have a drink in our waiting room, and we will call you as soon as we
have a vacant table.
ng c th dng nc trong phng i ca chng ti, v chng ti s gi ng ngay
khi chng ti c bn trng.
11. sorry to have kept you waiting. The table is ready now.
Xin li ti ng ch lu. By gi bn sn sng.
12. we have a table for you now, sir and madam.
By gi chng ti c bn cho ng b.
13. excuse me, sir. Im afraid well have to move you to another table. This one is
already reserved.
Xin li ng. Ti e rng phi chuyn ng qua mt bn khc. Bn ny c t ri.
Exercises bi tp
I.
Tr li cc cu hi sau:
1. what should a hostess say as soon as she sees a guest coming into the restaurant?
2. what information about the guest should she learn first? Why?
3. when the hostess sees two guests coming in, do you think it is necessary for her
to ash, a table for two? why or why not?
4. what should the hostess say while leading the guest into the rastaurant?
5. what should the hostess say when she leads the guest to a vacant table?
6. what should she hostess say when there isnt any vacant table for the guest?
7. if a party of four, three women and one man, come in, what should the hostess
say to greet them?
8. what are the duties of a hostess in a restaurant?
II.
complete the following dialogs:
hon thnh cc on hi thoi sau:

1. hostess: ____.____
guest: good evening. Have you got a vacant talak for as?
H: _____?
G: no.
H:_____?
G: five.
H:_____ , please. ____?
G:yes, I like it.
H:____ , please. Here ____. The ____?
2. H: The restaurant is full now_____.____?
G:J.B. Smith.
H:____?
G: that is a good idea.
H:____ !____ , please.
3. H: Good afternoon, sir. Welcome_____
G: have you got a table for two?
H:____?
G: no. you see, Ive just arrived
H: Im sorry, but _____. Would you please____we will call___.
G: all ringt.
III.
Hy thnh lp cc on hi thoi vi tnh hung cho sn.

Situation A: A party of five, a woman and four men, come into the restaurant. They
havent any reservation. The hostess seats them.
Situation B: A young couple come into restaurant. They have a reservation. The
hostess leads them to a table near the door. But they prefer the table near the window.
Situation C: A guest comes into a crowded restaurant. He hasnt any reservation. The
hostess receives him.
IV.Put the following into vietnamese:
i cc cu sau y sang ting vit
The job of the hostess is to welcome and seat the guests when they arrive, and to
arrange reservations in restaurants. In many cases, the hostess also takes drink orders
the guests after they have been seated. She also thanks the guesr when they leave.
Waiter and waitresses also play an important role in the operation, because they have
more contact with the guest than any other restaurant employees. They must be attentive
to the needs of the guests, and they can explain items on the menu that are unfamiliar to
the guests or make recommendations about dishes.
Ch im 22
Chinese food
Mn n trung quc
Dialog : A Waiter (w) comes to mr smith (G) and gives him the menu .
W: good evening,sir. Here is the menu.
G: Id like to try some chinese food today. Could you tell me something about it before
I give order?
W: with pleasure, sir. Chinese food is devided into eight big cuisines. The most famous
ones are Guangdong cuisine and sichuan cuisine.
G: could you tell me something more aboutthese two cuisines?
W: yes, sir. Guangdong food is a big light. It uses various kinds of seafood. Sichuan
food is spicy and hot. It stresses the use of seasonings, so no two dishes taste alike.
G: very interesting. I prefer seafood. Id like to try Guangdong food.
W: now, would you please look over the menu first, sir? The Guangdong dishes are
listed on the left. Please take your time. Ill be back ina minute to take your order.
Hi thoi A: Ni v mn n trung hoa

Bi cnh: ngi hu bn (W) i n gp ng smith (G) v a cho ng ta thc n.
W: xin cho ng. y l thc n.
G: hm nay ti mun th vi mn n trung hoa. Anh c th gii thiu i iu trc khi
a ti phiu gi mn?
W: ti rt vui tha ng. Thc n Trung Quc c nu theo 8 cch chnh. Hai cch ni
ting nht l cch nu n ca ngi qung ng v cach nu n ca ngi t xuyn.
G: anh c th ni thm vi iu v hai cch nu n ny?
W: vng tha ng. Thc n qung ng th kh nh. N s dng nhiu loi hi sn. thc
n t xuyn c nhiu gia v cay. N nhn mnh vic s dng gia v, v vy khng c
nhiu mn n c v ging nhau.
G: rt th v. ti thch hi sn hn. Ti mun th mn n qung ng.

W: by gi, trc tin xin ng xem k thc n? Cc mn n qung ng c lit k
bn tri. C thong th. Ti s tr li lt na ly phiu.
Dialog B: Recommending sichuan dishes

Scene: A waiter (W) comes to mr brown (G) to take order.
W: good evening, sir. May I take your order now?
G: well, could you recommend some specialties of your restaurant?
W: yes, sir. Would you like to try some hot food?
G: yes.
W: how about shredded meat with fish-seasoing? Its a typical sichuan dish. Many
guests give high comments on it.
G: it sounds interesting ! Ill have atry.
W: may I suggest beancurd with pepper and chilli sauce?its our chefs
recommendation. Its very delicious and worth a try.
G: well, Ill have it.
W: would you care for a soup?
G: yes, what soup do you have?
W: sir, we have sliced chicken soup, dried mushroom soup and sour and hot soup.
G: sour and hot soup, please. Thats enough for me, I think.
W: well, youd like to have shredded meat with fish seasoning, beancurd with pepper
and chilli sauce, and sour and hot aoup. Am I correct, sir?
G: yes.
W: thank you,sir. Your dishes will take ten minutes to prepare. Would you like to have a
martini while waiting?
G: thats a good idea.
W: one moment,sir.
Hi thoi B: gii thiu cc mn n t xuyn

Bi cnh: ngi hu bn(W) i ti ng brown (G) ly phiu.
W: xin cho ng. Ti c th ly phiu by gi?
G: no, anh c th gii thiu cho ti vi mn c sn ca nh hng?
W: vng, tha ng. ng c thch th thc n c gia v cay khng?
G: vng.
W: cn v mn tht shredded c v c? N l mt mn in hnh ca t xuyn. Nhiu
ngi khch nh gi cao v n.
G: nghe tht th v. ti s th.
W: ti xin gi mn beancurd c xt tiu v t? n l mt mn c c bi u bp
chng ti. N rt thm ngon v ng th.
G: , ti s th n.
W: ng c mun mn sp khng?
G: vng, loi mn sp no anh c?
W: tha ng, chng ti c mn sp g xt lt, sp nm kh v sp canh chua.
G: cho sp canh chua. Ti ngh vy l cho ti.
W: no, ng mun thit5shredded c v c, beancurd c nc st tiu v t, canh chua c
ng khng?
G: vng.
W: cm n ng. Phi mt 10 pht chun b cc mn n ca ng. ng c mun ung
ru martini trong khi i khng?
G: l kin hay.
W: xin i cht, tha ng.
Word list danh mc t

cuisine
: cch nu n
light
: nh, d tiu
hot
:cay
spicy
:c gia v
stress
:nhn mnh
seafood
: hi sn
Seasoning : gia v
Alike
: ging nhau
Recommend : gii thiu
Spcialty
: c sn
Comment : nh gi
Beancurd : li nhn xt, li bnh
Pepper
: tiu
Chilli
: t
Sauce
: nc st
Delicious : thm ngon
Sliced
: xt lt
Mushroom : nm
Sour
: chua
Shredded : ct thnh nhiu mnh
Notes ghi ch
1. many guests give high comments on it.
Nhiu ngi khch nh gi cao v n
2. well,youll like to have shredded meat with fish seasoning
no, bn mun mn tht shredded c mi v c
3. your dishes will take ten minutes to prepare
phi mt 10 pht chun b cc mn n ca bn
Usefull sentences cc cu hu dng

1. are you ready to order now?
By gi ng sn sng t mn n cha?
2. have you decided what to have today?
Hm nay ng nh dng mn g?
3. what to you prefer today?
Hm nay ng thch mn g hn
4.
How about some fish?
Cn v mn c th sao?
5. What about some vegetable?
Cn v mn rau th sao?
6. I can thoroughly recommend the roast lamb
Ti xin gii thiu mn tht cu nng.
7. weve got very good beef today. Would you like to have a try?
Hm nay chng ti c mn tht b rt ngon. ng c mun dng th khng?
8. Im sure you will like. Its tasty.
Ti chc chn l ng s thch. N rt thm ngon.
9. May I suggest special spicy chicken? Many guests like it very much.
Ti c th gii thiu mn tht g c gia v c bit? nhiu v khch rt thch n.
10. Its the specialty of our restaurant. Would you like to have a try?
y l mn c sn ca nh hng chng ti. ng c mun dng th khng?
11. Your dish takes ten minutes to prepare
Phi mt 10 pht chun b mn n ca ng.
12. It takes fifteen minutes to prepare the dish, sir. Would you like to drink
something while you wait?
Mt 15 pht chun b mn n tha ng. ng c mun ung g trong khi ch
i khng?
Exercises bi tp
I.
answer the following questions:
tr li cc cu hi sau:
1. how many cuisines is chiness food divided onto?
2. say something about sichuang food
3. say something about guang food
4. what should you say when you go to the guest to take his order?
5. list as many sentences as you can to recommend something to the
guests?
6. why should you check with the guest what he has ordered after taking
the order?
7. after taking order, what should you say before leaving?
8. suppose a guest wants to try sichuan food, recommend as many dishes as
you can to the guests.
II.
complete the following dialogs:
hon thnh cc on hi thoi sau:
1. waiter:____, sir____?
Guest: Id like to try ome sichuan food. What____?
W: may___. Its___ and____
G: it sounds good. Ill have it
2. w: ____, madam?
G: Ill have steamed mandarin fish with cream sauce.
W: Im afraid____
G: how long do I have to wait?
W:____
G: well, Ill have it.
3. w: your ___ , sir. While waiting, may I suggest____?
G: well, a martini, please.
W: yes,____.____, sir. Ill ___
Hy thnh lp on hi thoi vi tnh hung cho sn.
Situasion A: a guest comes into your restaurant. Hed like to try some
chinese food, but he knows little about it. You tell him
something about it.
Situasion B
a guest comes to your restaurant. You suggest some famous
sichuan dishes to him.
(some famous sichuan dishes for your reference: mandarine fish with
soybean paste. Sea cucumber with crisp rice twice cooked pork slices
sichuan style noodles)
Situasion C:
a guest comes into your restaurant. Hed like to try

guangdong food. You recommend some famous guangdong
dishes to him.
(some famous guangdong dishes for your reference: saute sliced beef
with oyster sauce. Roast suckling pig. Sweet and sour pork fillet with chilli
sliced garoupa with cream sauce. Whole winter melon soup)
Once youre in china, youll probably find the diffences in quality,
ingredients and styles between the food prepared in china and those prepared
at chinese restaurants in the foreign countries.
Chinese cooking has a history which is much longer than that fo French
cuisine. It uses almost all of the meat, poultry, fish and vegetables including
foodstuffs which may appear rare or even diststeful to the foreigners.
Marco polo once said about chinese food. they eat all sorts of meat
including that of dogs and other animals of every kind. Talking about the
eating habits of cantonese, people often say humrously that they make use of
anything with four legs except tables.
Ch im 23
Western food
Thc n ty phng.
Dialog A: western food dishes
Scene: mr while (G) is sitting at the table and a waiter (W) comes to take
his order.
W: good evening, sir. Are you ready to order now?
G: theres so much here that looks good. I really dont know where to begin.
W: do you prefer a la carte or table dhote?
G: a la carte.
W: would you like lobster cocktail or shrimp cocktail? They are very tasty
and worh a try, I think.
G: well. Lobster cocktail.
W: yes, lobster cocktail. May I recommend roast beef steak? Its a specialty
here.
G: that sounds fine to me.
W: sir, would you like your steak rare, medium or well done?
G: Id like mine medium, please.
W: now, there is a choice of vegetables, asparagus or fresh peas. Which do
you prefer?
G: asparagus.
W: do you care for some soup?

G: onion soup, please. And tomato and cucumber salad. I will order
desserts later.
W: thank you, sir. Ill be back in a minute.
Hi thoi A: cc mn n ty phng.
Bi cnh: ng white ( G) ang ngi ti bn v ngi phc v ( W) i ti
ly phiu gi mn n
W: xin cho ng. ng sn sng gi by gi?
G: c qu nhiu mn n rt ngon y. Ti tht s khng bit bt u t
u.
W: ng thch gi theo mn hay phn?
G: theo mn.
W: ng mun mn tm hm hay mn tm th. Hai mn u rt hp khu v
v ng th, ti ngh vy.
G: no, cho mn tm hm.
W: vng, mn tm hm. Ti mun gii thiu mn tht b bt tt nng. n l
mn c sn y.
G: nghe c v hp vi ti.
W: tha ng, ng mun tht b bt tt ti, va hay chn?
G: ti mun tht b bt tt va.
W: no, c rau ci, mng ty hoc u h lan ti. ng chn mn no.
G: mng ty.
W: ng c mun sp khng?
G: lm n cho sp hnh, v mn s lch trn c chua v da leo. Ti s chn
mn trng ming sau.
W: cm n ng ti s tr li lt na.
Dialog B: Western food desserts

Scene: when mr white(G) almost finishes his dishes, the waiter (W) comes
to him.
W: excuse me, sir. Is everything all right?
G: very good, indeed.
W: Im glad to hear that. Now, good you like to have some dessrts?
G: Il like to have a look at the menu again.
W: here you are.
G: Hm, Il like to have strawberry pie.
W: Im afraid there isnt any more, sir. But we have peach pie and apple pie.
Which do you prefer:
G: apple pie. Have you got any fresh fruit?
W: yes, sir. We have fresh fruit in season, such as pineapple, banana,
strawberry and so on.
G: have you got any fresh peaches?
W: Im sorry, but they are not in season. We have very good stewed peach.
How do you like it?
G: no, I prefer fresh fruit. Bring me some strawberry And Id like to have
some coffe, too.
W: yes, sir. Apple pie, strawberey and coofe. Could I serve you anything
else?
G: no, not at the moment.
W: thank you, sir. Ill bring them to you right away.
Hi thoi B: Thc n ty phng cc mn n trng ming.

Bi cnh: trong khi ng white(G) gn nh n xong cc mn chnh, ngi
hu bn (w) i ti ch ng ta.
W:
xin li ng, mi th n ch?
G:
tht s rt ngon.
W:
ti rt sung sng khi nghe nh vy. no ng c mun mn trng
ming khng?
G:
ti mun xem li thc n mt ln na.
W:
tha ng y.
G:
a, ti mun bnh nng nhn du.
W:
ti e rng chng ti khng cn na, nhng chng ti c bnh
nng nhn o v nhn to.
G:
bnh nng nhn to. Anh cn loi tri cy ti no khng?
W:
vng tha c. Chng ti c cc loi tri cy ti ng v. chng
hn nh da, chui, du v vn vn.
G:
anh c loi o ti khng?
W:
ti xin li, nhng chng khng ang ma. Chng ti c o ngm
rt ngon. ng c thch khng?
G:
khng, ti thch trai cy ti hn. Mang cho ti mt t du. V ti
cng thch c ph.
W:
vng tha ng. Bnh nng nhn to, du v c ph. Ti c phc
v thm g khc khng?
G:
khng, khng phi lc ny.
W:
cm n ng, ti s mang chng n ngay.
Word list danh mc t

a la carte
Table dhte
Lodster
Cocktail
Rare
Shrimp
Me dium
Well-done
Asparagus
Pea
Onion
Cucumber
Salad
Dessert
Strawbarry
Pie
Peach
Pineapple
In season
Stewed
:cc mn n
: cm phn
: tm hm
: mn n
: ti
: tm th
: va chn
: nu k
: mng ty
: u h lan
: hnh
: da leo
: x lch trn
: trng ming
: du
: bnh nng
: o
: da
: ng v
: nc st
Notes ghi ch
1.
2.
3.
4.
5.
6.
7.
do you prefer a la carte or table dhote?

Bn thch dng cc mn hay cm phn
A la carte
A la carte (gi v tnh tin theo tng mn)
Table dhte (cm phn)
would you like lobster cocktail or shrimp cocktail ?
ng mun mn tm hm hay tm th?
cocktail
mn n
would you like your steak rare, medium or welldone?
Bn thch mn tht b bt tt ti, va hay chn?
now, there is a choice of vegetables
By gi, cn chn la cc mn rau
very good, indeed
Tht s rt tt
Im glad to hear that
Ti sung sng khi nghe nh vy
Im afraid there isnt any more, sir. But we have
Ti e rng khng cn na, tha ng. Nhng chng ti c
could I serve you anything else?
Ti cn phc v ng iu g khc khng?

1. would you like to order now ?
By gi ng mun t mn cha?
2. would you like some appetizer before dinner?
ng c mun dng mn khai v sau ba n ti khng?
3. what would you like to start with?
ng mun dng mn no u tin?
4. and what to follow?
V tip theo l g?
5. which would you prefer, oxtail soup or clear soup?
ng thch mn no hn, sp ui b hay sp trong?
6. and how about a sweet?
Cn v mn bnh ngt th sao?
7. well, actually we dont have oysters tonight, sir. But the lobster is very
good.
, ti nay chng ti khng c mn s tha ng. Nhng tm hm th rt
ngon.
8. Im sorry, there are no chops left.
Ti xin li, khng cn sn heo na.
9. Im afraid this vegetable is not in season. Would you like to try
something else?
Ti e rng mn rau ny tri ma. ng c mun dng mn khc khng?
10. how would you like your steak, sir ?
ng thch mn bt tt khng?
11. for desserts, we have chestnut cake, cream cake and fruit cake. Which do
you prefer?
V mn trng ming, chng ti c bnh ht d, bnh kem v bnh tri
cy. ng thch mn no?
12. would you like to have an assorted fresh fruit in season?
ng c mun dng mt a tri cy ti loi ang ma khng?
Exercises bi tp
I. answer the following questions:
Tr li cc cu hi sau:
what is a la carte?
what is table dhote ?
what is the first course for the western food ?
what should you ask if a guest orders a steak?
if a guest order something drat has already been sold out, what should
you do ?
6. what fruit is in season now?
7. when a guest praises the dish of your restaurant, what should you say ?
8. when should you ask, could I serve you anything alse? whay should
you ask the question?
Hon thnh cc on hi thoi sau.
1. waiter:____, sir.
Guest: Id like to have a beef steak.
W: _____?
G: well-done, please
W:____. ____
G: mashed potato.
W:____.
2. w: _____?
G: ice cream, please.
W: ____?
G: Id like to have some fresh if you have any.
W: sir, we have ____.____, _____ , ____ , and _____ . which ______ ?
G: Id like to-have pear:
W:_____
III.
Situation A.
A guest comes into your restaurant. Hed like to. Try the
western food. He orders a steak and some others.
Situation B.
A guest wants to try western food. Hed like to take the
table dhote. For your reference
Table dhte menu I :
Chilled vegetable and shrimp cocktail
Plaice with green bean or pea
Soup of the day
Apple pie with cream or rolls and butter
Coffee or tea
Table dhote menu II:
Cream of tomato and gin
1.
2.
3.
4.
5.
Lamd chops with boiled potatoes or pea

French onion soup
Black forest cake or cheeses and fruits
Coffee of tea

i cc on sau y sang ting vit.
Beef steaks are popular in many countries. They are usually fried, broiled
or grilled, often over charcoal, which adds to the flavor. T-bone steaks
are named from the T shape of the bone. They are part of the rib bone.
Under the rib lies the most tender meat, from which fiets are cut. Steak
with a round bone are fravorsome but not so tender as the other. Most
people are particular about how their steaks are cooked. They order steak
welldone, medium, medium rare or rare.
Ch im 24
Wine order
t ru
Dialog A: Chinese wine
Scene: after mr smith (G) has ordered the food, the waiter (W) asks if hed
like to have some wine
W: would you like to have some wine with your dinner, sir?
G: oh, Id like to try some chinese wine to day.
W: here is the wine list, sir. The chinese wine is on the left. Ill be back to
take your wine order now in a few minutes. (a few minutes later)
W: excuse me, sir. May I take your wine order now?
G: its my frist trip to china. So I know little about chinese wine. Would
you recommend some to me.
W: with pleasure. Would you care for some maotai? Its one of the famous
chinese liquors. It never goes to the head.
G: Im afraid its a bit strong for me.
W: then what about shao xing wine? Its made from rice. It is mild and
mellow.
G: well, Ill have a try. A bottle of shao xing wine, please.
W: yes, a bottle of shao xing wine. Just a minute, sir. Here you are, sir.
Shall a open it now?
G: yes, please.
W:
G:
W:
( the waiter opens the bottle and pours a little into the glass.)
now. Would you please taste it, sir?
(tastes) good. Thank you for your recommendation.
Im glad you like it. Enjoy your dinner, sir.
Hi thoi A: Ru trung hoa

Bi cnh: sau khi ng smith (G) t n, ngi hu bn (w) hi ng c
mun t ru.
W: ng c mun dng ru vi ba cm ti khng?
G: , hm nay ti mun th ru trung hoa.
W: y l danh sch ru tha ng. Ru trung hoa c lit k bn tri.
Ti s tr li y trong vi pht na ly phiu.
(mt vi pht sau )
W: xin li ng. Ti c th ly phiu gi ru by gi khng?
G: y l ln u tin ti ti trung hoa. V vy ti bit t v ru trung
hoa. Anh c th gii thiu cho ti vi loi khng?
W: ti rt vui. ng c mun dng mao i? N l mt trong nhng ru
trung hoa ni ting. n khng bao gi lm chong vng.
G: ti e rng n hi mnh i vi ti.
W: cn ru lo thanh? N c lm t go, n th khng gt v ngt du.
G: no ti s th. Cho mt chai ru lo thanh.
W: vng, mt chai ru lo thanh. Xin i mt cht. y tha ng. By
gi ti m n nh?
G: vng
(ngi hu bn m chai ru v rt mt t vo ly)
W: no, xin mi ng th n tha ng?
G: (nm th) tt. cm n v li gii thiu ca anh.
W: ti rt sung sng khi ng thch n. Chc n ngon tha ng.
Dialog B: Forreign wine

Scene:
the waiter brings the wine list to the three guestss sitting around
atable.
W: now, would you like to try some wine with your meal, gentlemen? We
have a good selection of very good bordeaux wines and burgundy
wines. They are specially imported by our hotel.
GA: Well, wed like to have some.
W: here is the wine list, sir.
GA: Oh, there are so many wines here. I really dont know which one to try.
W: would you like a fruity bordeaux white wine? I think it is very good
with your creamed chicken.
GA: It sound good! Have it.
W: (to guest B) with your beef, a dry burgundy red wine, sir?
GB: Ill listen to you.
GC: Id like to have some local wine. Would you recommend some?
W: yes, sir. We have very fine local wine here. Dynasty is one of the most
famous port wines in china. Many guests like it very much. Im sure a
dynasty white wine will be fine with your fish.
GC: All right Ill have it.
W: Im sure youll be pleased, sir. One moment, please.
Hi thoi B: Ru ngoi.
Bi cnh: ngi hu bn mang danh sch n cho 3 ngi ang ngi xung
quanh bn.
W: no, qu ng c mun ung ru trong ba n khng? Chung1 ti c
chn la ru ngon ca bordeaux v burgundy. Khch sn chng ti
c bit nhp v.
GA: No chng ti mun mt t.
W: danh sch ru y tha ng.
GA: , c qu nhiu ru y. Ti thc s khng bit phi th loi no.
W: ng c mun ru tri cy bordeaux khng?ti ngh n rt ngon khi n
vi g c nu vi kem.
GA: Nghe c v ngon. Ti s th.
W: (quay qua v khch B ng dng tht b, ru burgundy ch?
GB: Ti ng .
GC: Ti mun ung ru a phng. Anh c th gii thiu cho ti mt
vi loi khng?
W: vng tha ng, chng ti c ru a phng y rt ngon. Dynasty
l mt trong nhiu loi ru bn ni ting nht trung hoa . nhiu
khch rt thch n. Ti chc chn rng ru trng dynasty s ph hp
vi mn c ca ng.
GC: c, ti s th n.
W: ti chc chn rng ng s hi lng. Lm n i mt cht.
Word list danh mc t

Liquor : ru
Mild
: khng gt, du
Mellow : du ngt
Pour
: rt
Recommendation: s gii thiu, s ngh.
Selection : s la chn
Specially : c bit
Import
: nhp khu
Fruity
: c mi tri cy
Port wine : ru port
Dynasty : ni v mt vng triu( nhng y n l tn ca mt loi ru
trung quc)
Notes ghi ch
1.
2.
3.
4.
5.
6.
sir, would you like to have some wine with your dinner?
Tha ng, ng c mun dng ru trong ba cm ti?
it never gose to the head?
N khng bao gi lm chong vng u.
a good selection of a
S la chn hay
bordeaux wine
Ru bordeaux
burgundy wine
Ru burgundy
white wine, red wine
7.
Ru trng, ru .
I think it is very good with your creamed chicken.
Ti ngh n rt ngon khi dng vi tht g nu kem.

1. what about a drink to star with?
Chng ta bt u ung g?
2. what would you like to drink?
ng mun ung g?
3. would you care for a drink with your dinner?
ng c mun dng nc trong ba cm ti khng?
4. what kind of drink would you like to have?
ng mun ung nc loi g?
5. we have an excellent choice of wines.
Chng ti c mt s loi ru ngon tuyt vi.
6. Im sorry, we have run out of it. But we have
Ti xin li, chng ti ht mn . Nhng chng ti c
7. Im afraid we have none left. Would you like
Ti e rng chng ti khng cn. ng c mun..
9. for soft drinks we have beer, 7-ups, mineral, coke and fresh fruit juice.
Which do you prefer?
V cc loi nc ngt chng ti c bia, seven up, nc khong, cocacola
v nc tri cy ti.ng thch loi no?
9. why dont you try some local wine?
Ti sao ng khng dng th ru a phng?
10. you had better have some shao xing wine. Its very popular among the
chinese people.
ng nn dng ru lo thanh. l ru rt ni ting i vi ngi
trung hoa.
11. would you like to try some bordeaux red wine? Its distinguished by its
smooth gape flavor, very delicious indeed.
ng c mun dng th ru vang bordeaux? N ni bt nh v nho
ngt du v tht s rt thm ngon.
12. I think burgundy white wine is worh trying. It is extremely dry and
therefore it is popular in the world.
Ti ngh rng ru trng burgundy rt ng th. N l loi nguyn
cht khng pha v v th n ni ting trn th gii.
Exercises bi tp
I. answer the following questions:
Tr li cc cu hi sau.
1. what are the duties of a wine waiter?
2. what is maotai? Why do people give high comments on it?
3. what is shao xing wine?
4. when should the waiter recommend red wine?
5. What is white wine? What is the English for?
6. When should the waiter recommend white wine?
7. Which should be chilled before being served, red wine or white wine?
8. Recommend four famous local post wines to the guest?
9. Recommend four famous Chinese liquors to the guest?
II. Complete the following dialog:
Hon tt cc on hi toi sau:
1. Waiter: Here is the wine list ------------.
Guest: Thanks.
W: Excuse me, sir. ---------------?
G: Id like to try some Chinese wine?
W: -----------------------------------.
G: Is there anything else besides Maotai?
W: Yes.---------------------.
G: A glass of Fenjiu, please.
2. W: Excuse me, sir. ------------------.
G: There are so many wines here. We really dont know-------------------.
W: What about ------------------------. Its ----------------------. Many guests
-------------.
G: Fine, A bottle of Chablis, please. How much is it?
W: --------------, sir. -------------------------- in a minute.
III. Make situation dialogs:
Situation A: Mr and Mrs Smith come to have dinner in our restaurant. Theyd like to try
some Chinese wine.
Situation B: A party of four come to have supper in your restaurant. They would like to
try some French wines withs their meal.
IV. Put the follwing into Vietnamese:
i cc cu sau y sang tin Vit.
Many people do not know the name of specific wines. However, it is useful to
remember the follwing: Bordeaux wines are dry and delightful with almost all food.
They are not too heavy, not light, and usually not too expensive. Red Burgundy wines
are rich, heavy wines which are perferct for steaks, roasts and even duck.
A few rules that are usually followed in serving wine are: white wines, well-chilled, are
served with fish, chicken, pork (white meat); red wine are served at room temperature
with red meat beef, lamp, and game; rose wine, well chilled, can be served with all
meats and fish, and are excellent for buffets and picnics. Champagne, well-chilled, may
be served with any course, at any time of day./
CH IM 25
BREAKFAST
IM TM
Dialog A:chinese BREAKFAST
SCENE: A waiter(w) comes to a guest (G) sitting at the table in the morning.
W : Good morning ,sir.Are you ready to order now?
G: Id like to try Chinese breakfast to day .What can you recommend?
W: For Chinese breakfast ,we have spring roll with shred-ded chicken ,stuffed bun
with meat,steamed dumpling with stuffing, noodle soup with shrimps and so on.Which
do you prefer?
G: Steamed dumpling with stuffing, what is it?
W : its steamed dumpling stuffed with shrimps.Its very tasty.would you like to have a
try ?
G: yes
W: thank you,sir. Ill bring it to you right away.Here is your breakfast,sir.
G: Hm, its delicious.thank you very much for your recommendation.
W: Im glad you like it .Enjoy your breakfast,sir.
Hi thoi A : im tm Trung hoa
Bi cnh : Ngi hu bn (w) i ti mt ngi khch (G) dang ngi bn vo mt bui
sng .
W: Xin cho ng .By gi ng sn sng gi g cha :
G: Hm nay ti mun th im tm Trung Hoa ,anh c th gii thiu cho ti vi mn
gi khng ?
W: i vi im tm Trung hoa ,chng ti c bnh m dng vi tht g,bng ngt
nhi thjt ,bnh hp vi tht nhi,sp tm v vn vn .ng thch loi no ?
G: Bnh hp vi tht nhi l g?
W: Bnh hp c nhi vi tm .rt ngon .ng c mun th khng ?
G: vng.
W: Cm n ng .ti s mang ra ngay.mn im tm ca ng y
G: rt ngon .cm n nhiu v s gii thiu ca anh
W: ti rt vui khi ng thch iu ny .chc im tm ngon.
Dialog B: Western Breakfast
Scenne: Mr brown (G) is looking at the menu .A waiter (W) comes over to take the
order.
W: Excuse me , sir.may I take your order now?
G: oh,please give me a few more minutes.
W: Please take your time,sir.
(affter a few minutes)
G: waiter !
W: yes ,sir
G: ID to have american breakfast .
W: yes ,americant breakfast .What kind of juice would you like ,tomato juice or orange
juice ?
G: Id like to have a large glass of orange juice .is it fresh ?
W: yes sir. We serve fresh juice only .
G: thats fine
W: how would you like your eggs ,sir ?
G: two ried eggs, sunnyside up
W: what would you like to have with your eggs ,bacon , sausage or ham?
G: ham
W: would you like to have coffee ,tea or milk?
G; coffee,please.
W: yes sir.so you youd like to have americant breakfast with orange juice,fried eggs,
sunnyside up with ham ,and coffee.
G: that right.
W: thank you ,sir.Ill be with you in a minute.
Hi thoi B: im tm ty phng
Bi cnh :ng Browm (G) ang xem bng thc n .Ngi hu bn (W) i n v ly
ho n .
W: xin li ng .ti c th ly ho n ca ng ?
G: hy ch ti vi pht na
W: c thong th ,tha ng.
G: ngi hu bn !
W: vng thua ng .
G: ti mun dng im tm M .
W: vng im tm M . ng mun dng loi n tri cy no , nc c chua hay nc
cam?
G: ti mun mt ly nc cam ln . n c ti khng ?
W: vng tha ng . chng ti ch phc ph nhng loi nc ti .
G: c.
W: ng c mun dng trng khng ?
G : hai trng chin v mt p la.
W: ng mun b g vo trng ,thit heo mui xuc xch hay jambon.
G: cho jambon.
W: ng c mun ung tr c ph hoc sa ?
G: cho c ph.
W: vng tha ng .ng mun dng im tm M vi nc cam ,trng chin ,trng p
la c jambon v c ph.
G: c ri .
W: cm n ng ti s tr laiji lt na .
Word List danh mc t
Spring toll: bnh m cun
Juice
: nc p tri cy
Stuff
: nhi nht
Fresh
: mi ti
Bun
: bnh ngt trn
Sunnyside up :p la
Dumpling
: bnh hp
Noodle
:m
Sausage
:xc xch
Ham
:jambong
Notes-Ghi ch
1. steamed dumpling stuffed with shrimps
bnh hp c nhn tm
2. please take your time ,sir
c thong th th ng
3. americant breakfast
im tm kiu m
continental breakfast
im tm kiu u
4.what kind juice would you like?
Bn mun dng loi nc ep tri cy no
5.How would you like your eggs?
Ban mun dng trng th no ?
Fried eggs- - - sunnyside up

Trng chin - - - trng p la
Boiled eggs
Trng luc
Poached eggs
Trng chn
Scrambled egg
Trng bt (c b v sa)
USEFUL SENTENCES CC CU HU DNG
1. Good morning sir.its nice to see you again.
cho ng hn hnh gp li ng
2. good morning .welcome to have breakfast here.
xin cho hoan nghnh qui v dng im tm ay
3. we have very good spring roll.its delicious. Doyou like to have a try ?
chng ti c mn m trn, no rat ngon, ban c mun th?
4. would you like to have another portion dumpling?
ng c mun dng mt phn bnh hp khc khng?
5. would you like to have steamed dumpling stuffed with shrimps? Its juicy
ng c mun dng bnh hp nhn tm khng n rt ngon
6. we have steamed dumpling stuffed with crad meat or with chicken .which
would you like to have?
chng ti c mn bnh hp nhn tht cua hoc tht g ong thh dung loi no
7. sorry ,we only have canned pear juice.would you like apple juice instead?its
fresh
xin li chng ti chi c nc l ng hp ng c th dng nc to thay th ?
8. would you want to have black coffee or white coffee?
ng mun dng c ph en hay c ph trng
9. we have toast, croissant ,and pie.which do you refer?
chng ti c bnh m nng bnh sng tru va bnh nhan nng .ng thch loi
no?
10. is there any thing else youd like to order before I leave ?
ng c mun gi loi no khc trc khi ti i?
Exercises Bi tp
Tr li cc cu hi sau:
What can you recommend if a guest likes to try some chinese breakfast?
When the guest thanks you, what should you say?
If the guest tells you he likes to give order in a few minutes, what should you say?
What should you ask if a guest order the egg?
What information should you learn when a guest tells you he would like to have
American breakfast?
What does the continental breakfast consist of?
What does the American breakfast consist of?
What did you have for breakfast this morning?
Hon thnh cc on i thoi sau:
Waiter: Good morning
.
?
Guest: Id like to have continental breakfast.
W: _______________________.
G: Orange juice, please.
W: ____________________.
w: _________________?
g: Boiled, four minutes, please.
w: _______________?
G: Ham.And Im rather hungry .Would you bring it to me as soon as possible ?
W: ___________________________
III .Make situational dialogs:
Hy hon thnh cc on hi thoi vi tnh hung cho sn .
SituationA. A lady ,who is interested in Chinese food , comes to your restaurant to have
breakfast .
Situation B.A couple of young Americans come into the restaurant. Theyd like to have
continental
/ English breakfast .
(For your reference)
Breakfast Menu
Continenal Breakfast
Tomato juice ,prune juice ,apple juice ,fresh grapefruit juice .
___________________________________
Fresh breakfast roll,Hot croissants or toast served with buter,marmlade, honey or jam
____________________________________
Tea ,coffee or milk
ENGLISH BREAKFAST
Tomato juice ,prune juice ,apple juice ,fresh grapefruit juice
Porridge or cereals of your choice
______________________________
Two eggs cooked as you wish with Bacon ,Sausage,Mush-room or grilled tomato
_______________________________________
Fresh breakfast roll,Hot croissants or toast served with buter,marmlade, honey or jam
______________________________________
IV.Put the following into Vietnamese:
Doctors advise people to eat a good ,well-balanced breakfast, especially if they work.
The continental breakfast is a light breakfast .French people usually have rolls and
coffee.
Many other people prefer sweet rolls.English people eat hearty breakfast .They usually
perfer tea with milk and sugar to coffee,
Russians like lemon in their tea.Te Chines drink green tea .
Americans often have ham or bacon abd eggs and coffee.
Nowadays most people order some kind of fruit with breakfast.
CH IM 26:
RESERVATION
VIC T TRC BN N
Scene A: the telephne in swan house rings .a captain (C) an-swers the call.
C:
good morning .the Swan House. Li ming speaking .may I help you?
G:
what time do you open this evenning
C:
we open at six thirty. Madam.and we take the last or-ders at ten thirty.
G: well,Id like to reserve a table for four this evening.
C: yes madam .what time would you like to have your table?
G: about seven I think.
C:
a table for four at seven this evening. May I have your name,madam?
G: Leavens, Mary Leavens
C:
thank you,mrs Leavens. WE look forward to having you tis evening
G: oh, one more thing .any chace of a table by the window? Wed like to enjoy the
night view of Shanghai.
C: I see. Leave it to me.WE will try our best. Is their anything else I can do for you ?
G: no thanks.good bye
C: Good bye ,mrs Leaven . and have a good day
Hi thoi A: t trc bn n qua in thoi
Bi cnh :in thoi trong Swan House reo ln .i trng (c) tr li in thoi .
C:
xin cho Swan house. L minh ang ni y . ti c th gip b
G:
chiu nay my gi th anh m ca
C:
chng ti m lc 6 gi 30 , tha b .v chng ti nh vic t cui cng vo lc
10 gi 30
G:
no ti mun t bn 4 ngi chiu nay
C: vng th b b mun my gi
G: khong 7 gi ,ti ngh vy
C: mt bn cho 4 ngi .7 gi ti nay .ti c th bit tn b
G: leaven ,mary leaven
C: cam on b chng ti mong gp b ti nay
G: cn mt iu na .c bn no gn ca s khng ?chng ti mun thng thc
cnh m ca thng hi
C: ti hiu cho ti .chng ti s c gng ht sc .cn iu g khc na khng b ?
G: khng cm n .tm bit
C: tm bit b chc mt ngy tt lnh
Dialog B: dealing with a complaint about Reservation
Scene : mrs leavens and her friends come into the restaurant in the evening .A
hostess (h) greets them
H: good evening ladies and genlemen. Do you have a reservation ?
G: we have booked a table for four. The name Mary leavens
H: One moment please
Oh ,Id afraid that there is no table reservation marked in that name madam
G: what ! I phoned this morning muself and I was promised a window table.
H: I see. There must be some mistake . I do apologise for that ,mrs Leaven. WE have
a nice table for you ,but Im afraid that it is not by the window.
G: well,well have it .but I must tell you Im muchdisappointed with your service
H: Im awfully sorry .well report it to the manager and hell look into the matter.i
beleave such things wont happen again. And well do our best to make your evening
here a pleasant one. This way , please.
Hoi thoai B : gii quyt li than phin v viefc t truwowc bn
Bi cnh : b Leaven v nhng ngi bn ca b n nh hng vo bui ti . Ngi
ch (H) cho h.
H: Xin cho quy v. qu v c dt trc khng?
G: chng ti d t mt bn cho 4 ngi. tn l Mary Leavens.
H: Xin ch mt cht b Leavens. ti e rng khng c bn cho 4 ngi tn l Mary
Leavens.
G: ci g? Chnh ti gi in thoi sng nay v ti dc ha c mt bn gn ca s.
H: Ti hiu, c l c s nhm ln. ti tht s xin li v chuyn , b Leavens. Chng
ti c mt bn thoi mi cho qu v, nhng toi e rng n khng gn ca s.
G: No, chng ti th. Nhng ti phi ni vi b rng ti tht tht vng v s phc
v ca b.
H: Ti thnh tht xin li b Leavens. Ti s thng bo vi ng qun l v ng ta s xem
xt. Ti tin rng nhng iu nh vy s khng sy ra na.v chng ti s c
gangswheets sc lm cho bui ti ca bafowr y tht d chi. mi i dng ny.
Word list Danh muc t

Swan book:
con thin nga
Book:
t
Captain:
i trng
Mark :
nh du
Chance:
c hi
Night view:
cnh m
Apologise:
xin li
Deal with : x l gii quyt
Complaint:
than phin
Awfully :
rt
NOTE GHI CH
1.good morning the swan house. Liming speaking .may I help you
Xin cho swan house .li ming y ti c th giup gi cho bn
2.and we take the last order and ten thirty
V chng nhn vic t hn cht l 10 gi 30
3.what time would you like to have your table ?
Bn mun c bn lc my gi ?
4 .is there any thing else I can do for you ?
Cn iu g khc ti c th lm cho b?
5.I do apologise for that
Ti tht s xin li v iu
USEFUL SENTENCES_ Cc cu hu dng
1. how many people do you have madam ?
tha b b c bao nhiu ngi
2. how many people are there in all
tt c c bao nhiu ngi ?
3. whos the reservation for?
t bn cho ai
4. what time would you like ?
ng mun t ban vo my gi
5.Im fraid we only serve lunch till 2:30:pm
Ti e rng ch phc v gi n tra ti 2 gi 30 chiu
6. very good sir. We looking forward seeing you soon
Rt tt chng ti mong ch thy ng sm
7. Im afraid were fully booked at time
Chng toi e rng chng ti c t ht vo thi im
8. we open round the clock
chng ti m ca sut ngy m
9. Im sorry th arent any table left for .., but we can give you a table at
Ti xin li khng cn bn no trng nhng ti c th sp xp mt bn vo lc ..
10. I regret to say we cant guarantee,but well do our best .
Ti rt tic khi ni rng chng ti khng bo m .nhng chng ti s c gng ht
sc
11. yes sir . we have resesved a window table for you
vng tha ng chng ti c gi mt bn gn ca s cho ng
Exercise Bi tp
1.tr li cc cu hi sau:
1 what should you say when ypu pick up the telephone receiver to answer an outside
call ?
2. what information should you learn ij a guest asjs you to reserve a table for him ?
3. if there is a resonable special requirement, what should you say ?

4. what should you ask before you say goodbye to the guest ?
5. what information should you learn fist when a guest with a reservation comes into
your restaurant
6. what will you do after that
7.What will you do if a guest says he has a reservation but you cat find his name on
the reservation list
7.do you think it nesessary for the restaurant to investigate why the guest name is
not in list? Why?
II. HOAN THNH CC ON HI THOI SAU
1. waiter :_________________________
Guest: Id like to have dinner in your restaurant at 7:00 tonight
W: _________________________?
G: a table for two?
W: ___________________________?
G: david Smith
W: mr Smith.,_______________________ ?
G: no thank.
2. W________________________
G: this is Herry gren is speaking. Id like to have atable for four toninght
W________________________
G: at about eight
W: _________________________?
G: yes you right .by the way could you give us a table in the corner ?wed like to
have a qiuet table .
W___________________?
G: Thank you goodbye
III make situational dilogs :
Hy thnh lp cc on hi thoi vi tnh hung sau
Situation A: Mr white phones rose restaurant .his family would like to have a diner in it
tomorrow.
A waiter anser the call
Situation B: the white come to restaurant the next day . a hostess receives them.but
couldnt find their reservation on the list. Besides the restaurant is full now
IV . put the following into Vietnamese:
Since most restaurant reservation are make via the telephone ,it is important that the
employees are courteous while speaking to the guest
Telephone procedures are most important in the reservaion section. This is the
prospective guests first impression of the hotel and incorrect handling will often result
in a loss of business.
BE pleasant ,frienly, courteous and helful at all time. Remember that the voice will
transmit the speakers disposition and a smile can be convayed over the telephone.
Have a pice of paper and pen ready for note talking. Ask questions in a definite order as
this will help to expedite the call and avoid over looking appropriate information.
CH IM 27
BIRTHDAY PARTY
TIC SINH NHT
Dialog A: serving longevity noodles
Scene: Mrs Smith sits at the table looking at the menu. A waiter comes to take the order
W; good evening madam .Are you ready to order now?
G; You see today is my birthday
W Im glad to hear it. Happy birthday to you madam

G: thank you .Since Im in china .id like to celebrate my birtday in chinese way.
Would you tell me what you chinese people have for a birthday?
W: with pleasure .we usualy hold a granbirtday dinner party and at the end of it we
have noodles as the last course.
G: very interesting ! is there any specila meaning for one to have noodles on his
birthday ?
W we chinese people think long noodles symbolize longevity. Thats why it is amust
for every birth party
G: well , Id like to have teamed hairy crab, mushrom with bamboo shoots and special
spicy chicken. And same noodles too.
W: may I suggest the noodles soup with shrimps?
G:Thats fine.
W: so thats Steamed hair crab, Mushroom with bamboo shoots, Special spicy chicken
and Noodle soup with shrimps. Thank you, madam. Ill bring them to you right away.
Hi thoi A: phc v Longevity Noodles (m Trng Th)
Bi cnh: b Smith ngi ti bn, ang xem thc n. Ngi bi bn n nhn mn t.
W: xin cho b. By gi b sn sng t mn cha?
G: anh bit, hm nay l sinh nht ca ti
W: Ti rt vui khi nghe nh vy. chc mng sinh nht b.
G: cm on. Bi v ti sng Trung Hoa, ti mun t chc sinh nht ca ti theo kiu
Trung Hoa. Anh c th ni cho ti bit ngi Trung Hoa thng dng g cho ngy sinh
nht?
W: Rt sn lng. Chng ti thng t chc nhng bui sing nht ln vo ban m v
cui bui tic, chng ti thng c m l mn cui cng.
G: Rt th v! C g c bit cho ngi dng m vo ngy sinh nht ca h?
W: chng ti, nhng ngi Trung Hoa ngh rng nhng si m di tng trng cho s
trng th. l l do ti sao l mt iu bt buc cho mi bui sinh nht.
G: No, ti mun c cua hp, nm nu vi mng v g c v c bit. v cng mt t m.
W: Vng, tha b. Ti ngh sp m vi tm dc khng?
G: c.
W: vy l cua hp, nm naausvowis mng v g c v c bit v sp vi tm. Cm n
b. Chng ti s mang ra cho b ngay.
Dialog B: Serving Birthday Cake
Scene: At the end of Mr whites birthday dinner party, a waiter comes to serve the
birthday cake.
W: Happy birthday Mr White.
G: Thank you.
W: May I serve you the birthday cake now?
G: Yes, please.
W: Here is your birthday cake, Mr White. You have put your name and some
congratulations on it.
G: Oh, How nice!
W: shall I light the tiny candles for you, or would you like to doit yourself?
G: Oh, Id like to do it myself. Bring me soma matches, please.W: here you are, sir.
(Mr White light the candles. People sing the song Happy birthday. Then Mr White
blows out all the candles and all applaud.)
W: Excuse me, sir. May I cut the cake into pieces now?
G: Yes. (the waiter cuts cake and serves itto every guast.)
W: Here you are. Enjoy your cake.
G: (To the waiter) Here is one piece left for you. Please take it.
W: Oh, its very kind of you. But Im working now. We cant have anything while
working. Thank you just the same. Enjoy your cake, ladies and gentlemen.
Hi thoi B: Dn bnh sinh nht
Bi cnh: Vo cui bui tic sinh nht ban m cu ng White, ngi hu bn n
dn bnh sinh nht ra.
: chc mng sinh nht ng White.
G: cm n.
W: By gi ti c th dn bnh sinh nht ra c khng?
G: Vng, c.
W: y l bnh sinh nht, ng White. Chng ti ghi tn v li chc trn.
G: , rt p.
W: Ti c th thp nhng cy nn nh cho ng, hay ng t thp?
G: , ti t lm. Mang cho ti mt vaifque dim.
W: y, tha ng.
(ng White thp nhng cy nn. ngi ta ht bi ht Chc mng sinh nht. sau
ng White thi tt tt c nhng cy nn v tt c v tay.)
W: Xiin li ng. By gi ti c th ct bnh thnh nhiu phn?
G: Vng.
(Ngi hu bn ct bnh v mi mi ngi khch).
W: y l ca ng, chc n ngon.
G: (Quay qua ngi hu bn) y l mt phn cn li cho anh. Hy cm n.
W: ng rt tt. nhng by gi ti ang lam vic. chng ti khng th n bt c th g
trong khi ang lm vic. cm n. Chc qu v dng bnh ngon.
Word List Danh mc t
Longevity: tui th, s sng lu
Congratulation: chc mng
Celebrate: t chc, mng l
Pleasure: s sn lng, nim vui
Tiny: nh
Grand: ln
Candle: nn
Course: mn n
Match: que dim
Symbolize: tng trng
Blow out: thi tt
Crab: cua
Applaud: v tay
Bamboo: mng
Piece: mu, mnh
Bamboo shoots: mng non
Notes ghi ch
Happy birthday to you, madam.
Chc mng sinh nht b.
Thats why it a must for every birthday party.
l l do ti saonos l mt iu bt buc cho mi bui tic sing nht.
Hairy crab
Cua rang me
Special spicy chicken
Tht g c gia v c bit
Noodle soup with shrimps
Sp m tm.
Its very kind of you. But Im working now. We cant have anything while working.
Thank you just the same.
Bn tht tt. nhng by gi chng ti ang lm vic. Chng ti khng th n bt k th
g trong khi ang lm vic. cm n.
Useful Sentences cc cu hu dng
Many happy returns of the day!
Chc anh kho sng lu!
Congratulation!
Chc mng!
Happy new year!
Chc mng nm mi!
Merry chrishmas!
Chc mng Ging Sinh vui v!
Have a nice holiday!
Chc mt k ngh tt p!
Have a pleasant journey!
Chc mt chuyn i tht vui!
Good luck to you!
Chc may mn!
Wish you every success!
Chc thnh cng!
Wish you good health!
Chc sc kho!
Best wish for an early recovery!
Chc sm phc hi!
Oh, its very kind of you. Butwe dont accept tips. Thank you just the same.
, ng tht l t t. nhng chng ti khng nhn tin thng. cm n.
We dont take gifts the guests offer. Its our hotels regulation.
Chng ti khng nhn qu khch cho. l ni qui ca khch sn chng ti.
Exerciss Bi tp
Tr li cc cu hi sau:
What should a waiter say when he learns that it is the guests birthday today?
What is the traditional way in China to celebrate ones birthday?
How do the Westerners celebrate their birthday?
How did you celebrate your birthday last year?
Why do Chinese people have long Noodles on their birthdays.?
When should a waiter serve the birthday cake at a birthday dinner party?
What do the foriegners usually do before cutting the birthday cake?
Can a waiter take anything the guest offers while working? What should he say to the
guast then?
Hon thnh cc on i thoi sau.
Guest: tomorrow is my birthday. And Id like to have a birthday party. Can you arrange
it for me?
Waiter:
.
?
G: I want to order a large birthday cake, several kind of cold dishes, pastries and fruits.
W:
?
G: yes, Id like to have some beer.
W:
?
G: That sounds good.
W:
?
G: A bouquetof roses.
W: yes,
.
?
G: about fifteen people.
W:
?
G: Half past six in the evening.
W:
?
2. G: Its my birthday today.
W:
.
?
G: Oh, Id like to celebrate my birthday in Chinese way. What can you recommend?
W:
?
G: Why do the Chinese people have the noodles on their birthday?
W:
?
G: Thats very interesting. Id like to have a noodle soup with shrimps.
W;
?
Situation A: Aguest comes to have dinnerin your restaurant. Its his birthday and he
want to celerate it in the Chinese way. You receive him.
Situation B: A group of guests are having a birthday party in your restaurant. You serve
them the birthday cake. They invite you to have a drink with them.
Put the following into Vietnamese:
i cc cu sau sang ting Vit.
Birthday is the west, as in China, are considered occasion for congratulations and
sometimes for gifts from near friend. It is not polite in western manners to enquire the
age of the person congratulated if he is over twenty. If one is invited to a birthday party,
it is perfectly proper to go either with or without a gift. One should offer his hearty
congratulations upon greeting the guest of honor, and again upon leaving. One may
say,many happy returns of the day! or just simply, congratulation..
Ch im 28
BANQUET
TIC LN
Dialog A: banquet Reservation
Scene: Mr Smith rings the Rose Restaurant in his room. He would like to invite some
friends to have dinner in the restaurant. A captain (C) answers the call.
C: Good afternoon, Rose restaurant. May I help you?
G: Im staying in your hotel. Id like invite some friends to dinnerthis Saturday evening.
Please arrange it for me.
C: How many people are there in your party, sir?
G: Forty.
C: Do you prefer Chinese food or Wester food?
G: Chinese food.
C: Fine. How much would you like to pay for each person?
G: 200 yuan for each.
C: Very good, sir. May I know your name and room number?
G: Smith, George Smith, room 923.
C: Thank you Mr Smith. Anything special youd like to have on the menu?
G: You see, I know little about Chinese food. Ill leave it to you.
C: With pleasure. So thats a dinner party for forty people at 200 yuan each this
Saturday evening. Is that correct?
G: Right.
C: Ill send you two menus for you to choose and we can discuss the details later.
G: Very well.
C: Were looking forward to being of your service, Mr Smith. Good-bye. And have a
nice day.
Hi thoi A: t tic ln.
Bi cnh: ng Smith gi in thoi cho nh hng Rose trong phng ca ng ta. ng y
mun mi vi ngi bn ti dng cm ti nh hng. i trng (C) tr li in thoi.
C: Xin cho, nh hng Rose. Ti c th gip g?
G: Ti ang trong khch sn ca anh. Ti mun mi vi ngi bn ti dng cm ti
vo ti th by ny. Lm n sp xp cho ti.
C: C bao nhiu ngi trong nhm ca ng?
G: Bn mi.
C: ng mun n mn Trung Hoa hay Ty Phng?
G: Thc n Trung Hoa.
C: Tt. ng mun tr mi phn bao nhiu?
G: 200 Nhn dn t mi phn.
C: Rt tt. ti c th bit tn v s phng ca ng?
G: Smith, George Smith. Phng 923.
C: Cm n ng Smith. ng c mun mn g c bit trong thc n?
C: anh bit, ti bit rt t v mn n Trung Hoa. S vic cho anh.
C: Rt sn lng. Ba tic ti cho 40 ngi vi 200 nhn dn t cho mi phn vo ti th
7 ny. C ng khng?
G: ng.
C: Ti s gi ng hai bn thc n chn v chng ta s tho lun chi tit sau.
G: Rt tt.
C: chng ti ang i s phc v ca bn, ng Smith. Tm bit. v chc ng c mt
ngy tt p.
Dialog B: Talking about Banquet Menu.
Scene: Mr Richard reserved tables for 40 people on the 2nd of February in Rose
Restaurant. Later the captain sent him a confirmation latter with two menus for him
choose. Now, Mr Richard is discussing the details with the captain on the phone.
G: Thank you very muchfor the two menus you sent me. Both are good, but I think the
second one is better.
C: Very good, Mr Richard. The second menu.
G: But Id like to have a chicken dish and a seafood dish instead of the duck and the sea
cucumber on the menu. Could you please arrange it for me?
C: With pleasure, Mr Richard. Lets see. How about Braused prawns with tomato sauce
and Crisp fried chicken, sir? They are very dilicious.
G: Ill listen to you.
C: now, what time would you like to have the dinner party?
G: About 7:30. is it all right?
C: That will be fine, Mr Richard.
G: Well. Shall I pay in advance for it?
C: Oh, I dont think it is necessary, sir. If you have any question, please feel free to
copntact us.
G: I will.
C: We look forward to seeing your party on the 2nd February, Mr Richard. Good-bye.
Hi thoi B: bn v thc n bui tic ln.
Bi cnh: ng Ruchard t cc bn n cho 40 ngi vo mng 2 thng 2 nh hng
Rose. Sau i trng gi cho ng mt l th xc nh km theo c hai thc n.
ng chn. by gi ng Richard ang tho lun chi tit vi i trng qua in thoi.
G: Cm n v hai thc n gi cho ti. C hai u rt tt, nhng ti ngh ci th hai
th tt hn.
C: Rt tt, ng Richard. Thc n th hai.
G: Ti mun thay mn vt v mn sea cucumber (ng vt bin) bng mn tht g v

mn hi sn trn thc n. Anh lm n sp xp dm ti.
C: Rt sn lng, tha ng Richard. Chng ti hiu ri. cn v mn tm pan-dan hm vi
nc st c chua v g chin gin th th no tha ng? Nhng mn ny rt ngon.
G: Ti ang nghe anh y.
C: No ng mun bui tic vo lc my gi?
G: Khong 7 gi 30. nh vy c khng?
C: Rt tt tha ng Richard.
G: , ti c phi tr trc khng?
C: , ti khng ngh n cn thit tha ng.nu ng c bt k cu hi no c lin h thoi
mi vi chng ti.
G: ti s.
C: Chng ti mong i ba tic ca ng vo ngy mng 2 thng 2 htuwa ng Richard.
Tm bit.
Word list dang mc t
Banquet: tic ln
Prawn: tm pan-dan
Correct: ng
Crisp: gin
Discuss: tho lun
Advance: iu tin b, s tr trc
Detail: chi tit
In advance: trc, sm
Confirmation: chnh xc
Necessary: cn thit
Braise: om, hm tht
Contact: lin h
Notes ghi ch
Do you prefer Chinese food or Western food?
Bn thch mn n Trung Hoa hay Ty phng?
How about Braised prawns with tomatosauce and Crisp fried chicken, sir?
Cn v tm om vi nc st c chua v g chin gin tha ng?
Braised prawns with tomato sauce
Tm om vi nc st c chua
Crisp fried chicken
G chin gin.
Well, shall I pay in advance?
, ti phi tr trc ch?
Oh, I dont think it is necessary, sir.
, ti khng ngh n cn thit tha ng.
You need do it. I dont think it necessary. I dont think you have to do so.
ng khng cn l vic d. Ti ngh l n khng cn thit. ti ngh l ng khoog cn
phi lm nh vy.
If you have any question, please feel free to contact us.
Nu ng c thc mc g, c thoi mi lin h vi chng ti.
How many people will there be, madam?
S c bao niu ngi tha b?
At what timehave you planned to hold the banquet?
ng d nh t chc tic vo lc my gi?
Leave it to me.That can easily be arranged
Hy ti lo.iu tht d dng sp xp.
Do you have any special wishes as regards the food?

ng c s thch g c bit v thc n khng?
The drink are not included in the prices we quoted.
Cc thc ung khng c a vo trong bng gi m chng ti a ra.
The cost of the drinks will be charged separately.
G thc ung c tnh ring.
Ill make a note of that.Everything will be alright,Im sure.
Ti s ghi li.Ti chc chn mi vic s n.
We can discuss any futher details later.
Sau ny chng ta c th tho lun chi tit hn.
We will send you a confimation letter soon.
Chng ti s gi th xc nhn sm cho ng.
What type of service wuold you require?.
ng mun yu cu loi dch v gi?
What sort of table plan do you have in mind?
ng nh t loi bn no?
Ill send you some sample menus.
Ti s gi mu thc n n cho ng.
Exercises-Bi tp
I.Answer the following questions:
Tr li cc cu hi sau.
1.What information should a captain learn if a guest tells him that he would like to hold
a banquet in the restaurant?
2.Should the captain ask the guest to tell him the guests room number if the guest is
staying in the hotel?Why?
3.Do you think it is nesessary for the captain to ask what the guests room number is if
the guest is staying in another hotel?Why?
4.You think it is neseeary for the captain to repeat all the information about the
reservation before he says good-bye to the guest?Why?
5.What should the captain say to end the telephone conversation?
6.What should the captain do if the guest tells him that he does not like a certain dish on
the banquet menu?
7.Should a guest pay in advance for a forty people dinner party?
8.When should the captain tell the guest,If you have any questions,please feel free to
contact us?
II.Complete the following dialogs:
1.Waiter:..sir.?
Guest:Id like to hold a banquet in your restaurant.Would you please arrange it for
me?
W:?
G:Twenty.
W:.?
G:At 8:00 p.m. on April the fifteenth.
W:.?
G:300 yuan for each.
W:?
W:Here are the menus.Please
G:All right.
2.W: have you _________________?
G: can we have a lobster instead of the oyster
W: ______________, sir .__________?
G: thats good. One more thing,wed like to have some Motai. Please get some for
us
W: ___________________________
G: shall I pay in advance?
W: Im afraid you____________
G : well,Ill go to your ofice tomorrow afternoon.
W:_______________________
Situation A: mr Smith , the manager of the Northeast Travel Agency , calls Rse
restaurant. He want to hold at 200 people dinner party in the restaurant. You answer the
call
Situation B: mrs john son comes to the restaurant. She wants to have a birth day part in
it.she has invited 40 people
IV. Put the fowlling into vietnamese
Buffets are a verypopular way of intertaining,especialy
For large group. They may be served at a lucheon or dinner. They may be fomal or in
fomal. Food may be servsd cold or warm. At a buffet many people can be servsd in
short time. Fewer waiters are necessery. The food is attractively arranged on a long table
or sidebord. Guests take their plates and choose their food from a variety of dises.
Usually they sit at tables. But at infomal beffet on the terrace or in the garden, people
eat stading up. If they do this, they have to eat most foods with a fork or with their
fingers.
CH IM 29
SPECIAL SERVICE
Dch v c bit
Dialog A: looking for something missing
Scene : Mr brown come in to the restaurant huriedly, for his wifes locket is missing. A
waiter helps him.
G: Could you help me?
W: yes, sir. What can I do for you?
G: We are staying in your hotel. My wife and I had dinner here last night. But back to
the room, she found her locket missing. I think she must have dropped it somewhere
here.
W: Im sorry to hear that, sir. When this you leave our restaurant last night?
G: At about 10. and we had dinner at that table by the window.
W: We did find a locket on a chairther last night. One moment, please. Is this yours?
G: Yes, that is the very locket with her initials J.E. on it. It was a present to my wifeon
her last birthday. Thank you very much. This is for you.
(He takes out some money).
W: Oh, its very kind of you. But we dontaccapt tips. Thank you all the same. Goodbye, and hope you are enjoying your stay with us.
Hi thoi A: tm kim nhng g b mt
Bi cnh: ng Browni vo nh hng mt cch vi vng bi v mt mn trang
suwcscuar v ng ta b mt. ngi hu bn gip ng y.
G: anh c th gip ti?
W: Vng tha ng. Ti c th gip g cho ng?
G: Chng ti ang trong khch sn ca anh.v ti v ti hm qua n cm ti y.
Nhng khi chng ti tr li phng, b ta nhn thy mn trang sc b mt. ti ngh c
l c ta lm rt y.
W: Ti rt tic khi nghe nh vy tha ng. Ti hm qua ng ri nh hng vo lc no?
G: Vo khong 10 giowfvaf chng ti n ti ti bn bn kiakees ca s.
W: ti qua chng ti thy trang sc trn gh ng kia. Lm n i mt cht. Ci

ny c phi ca ng?
G: Vng ng l trang sc hnh tri tim ca c y vi hai tn u l J.E. trn n. N
l mt mn qu cho v ti nhn ngy sinh nht va qua.ca c y. cm n rt nhiu. Ci
ny cho anh.
(ng y ly ra t tin)
W: , ng rt tt. nhng chng ti khong c php nhn tin thng. cm n. Tm
bit, v hy vng ng s thch li y vi chng ti.
Dialog B: Serving Moslems
Scene: Mr Green is a Moslem. He is looking at the menu and a waiter comes to take the
order.
W: excuse me, sir. May I take your order now?
G: Yes, Id liketo have Clear soup and Veal steak.
W: How would you like your steak, rare, medium or well done?
G: Rare please.
W: Any vegetables youd like to have with your steak? We have peas, cauliflower,
asparagus and carrots.
G: cauliflower. And Id like to have tomato salad.
W: what would you like to have for dasert, sir?
G: some stewed ffuit and black coffee.
W: so thats clear soup, veal steakrare with cauliflower, tomato salad, stewed fruit and
black coffee. Anything else youd like to have sir?
G: Thats enough for me, I think. One more thing, Im from the Middle East. Im a
moslam, you see. We believe in Islam.
W: Oh, I see. Ill tell chef about it. He knows well how to prepare meals for moslema.
Leave it to us, and we arrange everything for you. Im sure you will be satisfied.
G: Thank you.
W: You are most welcome.
Hi thoi B: Phc v ba n cho ngi theo o Hi.
Bi cnh: ng Green l ngi Hi gio. ng y ang xem thc n v ngi hu bn
n nhn mn t.
W: xin li ng. By gi ti c th nhn mn t?
G: vng, ti mun sp trong v tht bt tt b.
W: ng mun bt tt nh th no, ti, va hoc chn?
G: Ti.
W: ng mun dng rau g vi b bt tt? chng ti c u H Lan, sup lo, mawawngtaay
v c rt.
G: sp l. V ti mun x lch trn c chua.
W: ng mun dng g cho mn trng ming?
G: cho tri cy ngm v c ph en.
W: vy sp trong, b bt tt, b ti vi sp l, rau trn c chua, tri cy ngm v c ph
en.. ng mun dng g na khng?
G: ti ngh nhng th cho ti. Mt iu na, ti t Trung ng n. ti l ngi
o Hi, anh bit . Chng ti tin vo o Hi.
W: , ti bit. ti s ni vi u bp v chuyn ny.ng y bit rt roxcachs chn tic
ba n cho ngi o Hi. hy cho chng tooivaf chng ti s sp xp mi th
cho ng. Ti chc rng ng s tho mn.
G: Cm n.
W: khng c g.
Word list danh mc t
Huriedly: mt cch vi v
Veal: tht b
Locket: trang sc
Cliflower: sp l
Drop: rt
Carrot: c rt
Initial: ch u (ca mt ci tn)
Stew: hm
Present: mn qu
Islam: do Hi
Moslem: ngi theo o Hi
Satisfy: tho mn
.
Notes Ghi ch
1. Im sorry to hear it.
Ti ly lm tic khi nghe nh vy.
2. We did find a locket on a chair there last night.
Chng ti thc s nhn thy trang sc trn gh ng
kia ti hm qua.
3. Ill tell the chef about it.
Ti s bo vi u bp v chuyn ny.
4. Leave it to us, and well arrange everything for you.
Hy cho chng ti, v chng ti s sp xp mi th cho
bn.

1. Excuse me, but could you tell me what the trouble is?
Xin li, nhng b c th cho ti bit c chuyn rc ri g
vy?
2. Im sorry to learn that. When and where did you last see it?
Ti rt tic khi bit c iu . Ln cui cng b thy
n l u v khi no?
3. Would you please describe it for me?
Xin b miu t n?
4. It is rare for things to disappear in our restaurant.
trong nh hang ca chng ti cc c t khi b bin
mt.
5. Is anything wrong, madam?
C sai st g khng tha b?
6. I do apologize for this unfortunate incident.
Ti thnh tht xin li v s c ny.
7. We have a selection of vegetarian dishes.
Chng ti c cc mn n chay c chn lc.
8. We guarantee the meat is pure beef.
Chng ti bo m rng mn tht ny c lm hon ton
t tht b.
9. Our restaurant caters for various religion.
Nh hang chng ti cung cp thc n thch hp vi nhiu
tn gio khc nhau.
10. We offer special menus for different diets.

Chng ti c nhng thc n c bit vi nhng mn n
king khc nhau.
11. Will there be any special dietary requirement?
C ai c nhu cu n king c bit khng?
12. Well satisfy all our guests whatever their religion or state of
health may be.
Chng ti s lm hi long mi thc khch bt k h theo
tn gio no hoc tnh trng sc kho ra sao.
Exercises Bi tp
1.
2.
3.
4.
5.
6.
7.
8.
II.

Tr li cc cu hi sau.
Suppose you are a waiter. What should you say if a guest
tells you he has found something missing?
What should you do after you learn that?
What should a waiter say if a guest offers him some tips?
When should a waiter say, Hope you will njoy your stay
with us?
When should a waiter say, Hope you enjoyed your stay
with us?
What should a waiter ask the guest who h as ordered Veal
steak?
What should a waiter do if a guest tells him that he is a Moslem?
What should a waiter do if he has found something a guest
lost?

1. Guest: Could you help me ?
Waiter. Y es,__________._____________________?
G: I couldnt find my camera. I think I may have left it in
your restaurant.
W:______________._________________________?
G: At 9:00 last night.
W: _____________________?
G: I think I put it somewhere near the window.
W:_____________________?
G: Y es, its mine. Thank you.
W:____________________?
2. G: You see, Im a Moslem.
W:___________________._______________
_____________.
G: Thank you.
W:_____________________.
3. G: Would you please do me a favour?
W:_______________________?
G: Im a diabetic.
W: Oh, I see. Ill________________________.
leave _________________________. Im sure
______________________________.
. Make situationl dialogs:

Situation A. A guest tells you his ring is missing. He is sure it is
some where in your restaurant. You help him.
Situation B. A guest orders some vegetable dishes. He tells
you that he is a vegetarian.
V. Put the following into Vietnamese:
i cc cu sau y sang ting Vit.
Many people have to be careful about their food. It is sometimes difficult for them to travel. However, nowadays they make
arrang ements with the hotel to prepare the kind of food they are
able to eat. Some people who are ill or who are allergic to certain foods or spices have special menus prepared. Others who
have to whatch their weight avoid fattening foods. A few people,
those who are vegetarians, never eat meat, poultry or fish.
Ch im 30
Room Service
Dch v phng
Dialog a: Taking Orders
Scene: It is in the morning. Mr brown rings the room service
Section. He would like to have breakfast in the room. a
clerk (C) answers the call.
C:
Good morning. This is Room Service Section. May I
help you ?
G:
Id like to have breakfast in my room.
C:
Yes, sir. May I have your room number ?
G:
Room 826.
C:
Yes, Room 826. What would you like to have, American breakfast or Continental breakfast ?
G:
Continental breakfast, please.
C:
What kind of juice would you like to have, orange juice
or lemon juice ?
G:
Have a got tomato juice ?
C:
Yes, sir.
G:
Then Id like to have tomato juice.
C:
Coffee or tea, sir?
G:
Black coffee, please.
C:
How many people do you have, sir ?
G:
C:
G:
C:
G:
Just for one.

Sir, youd like to have Continental breakfast with tomato
juice and black coffee for one person. Is there anything
else youd like to have ?
No. Not for the time being.
Thank you, sir. You breakfast will be sent to your room
In ten minutes. Good bye, sir. Thank you for calling.
Good bye.
Hi thoi A: Nhn mn t
Bi cnh: Vo bui sng. ng Brown gi in thoi vi b
phn dch v phng. ng ta mun n sng trong
phng. C th k (C) tr li in thoi.
C:
Xin cho. y l b phn dch v phng. Ti c th
gip g cho ng?
G:
Ti mun n sang trong phng ca ti.
C:
Vng, Tha ng. Ti c th bit s phng ca ng ?
G:
Phng 826.
C:
Vng, phng 826. ng mun dung g, ba sang kiu
M hay kiu u?
G:
Kiu u.
C:
Loi tri cy no ng mun, nc cam hay nc
chanh.
G:
C c nc c chua?
C:
C, tha ng.
G:
Vy th ti mun ung nc p c chua.
C:
C ph hay tr tha ng?
G:
C ph en.
C:
Bao nhiu ngi tha ng?
G:
Ch mt ngi.
C:
Tha ng, ng mun n sang kiu u vi nc p c
chua v c ph en cho mt ngi. ng c mun g
khc?
G:
Khng. Khng phi cho lc ny.
C:
Cm n ng. Trong mi pht na n sng s
c a ti phng ca ng. Tm bit ng. Cm n
gi.
G:
Tm bit.
Dialog B: Delivering Breakfast

Scene: A waiter delivers the breakfast to Room 826. He knocks
at the door.
W:
Room Service. May I come in?
G:
Come in, please.
W:
Good morning, sir. Here is the breakfast youve ordered.
G:
Put it on the table, please.
W:
Ive brought a newspaper for you to read at breakfast.
Here you are.
G:
Oh, its very nice of you. What should I do with the plates
when I finish the breakfast?
W:
Just leave them on the table, sir. Well come and collect them later.
G:
W:
G:
W:
G:
W:
G:
W:
I see.
Would you like to have something more besides the
breakfast, sir.
Nothing at the moment. But a friend of mine is coming
over. Wed like to have a working lunch in the room.
How do I get in?
You can dial 7 to call Room Service and order whatever you like for lunch.
Youre welcome. Now, would you please sign the bill,
sir?
Here you are.
Thank you, sir. Good-bye and have a nice day.
Hi thoi B: Giao thc n im tm

Bi cnh: Ngi hu bn giao thc n im tm ti phng
826. Anh ta g ca.
W:
Dch v phng y.Ti c th vo?
G:
Mi vo.
W:
Xin cho ng. y l ba sang ng t.
G:
Hy trn bn.
W:
Ti mang mt t bo ti cho ng c lc n sang. y
Tha ng.
G:
, anh rt tt. Ti lm g vi nhng ci a ny khi
Ti n xong.
W:
Hy trn bn tha ng. Chng ti s n ly
Chng sau.
G:
Ti bit.
W:
ng cn mun g cng vi ba n sang khng, tha
ng?
G:
Khng c g vo lc ny. Nhng mt ngi bn ca
ti s n. Chng ti mun c ba n tra lm vic
trong phng. Lm sao ti c c.
W:
ng c th quay s 7 gi dch v phng v t bt
k iu g ng thch cho bui n tra.
G:
Cm n rt nhiu.
W:
Khng c chi. No, ng lm n k vo ho n.
G:
Tha ng y.
W:
Cm n ng. Tm bit v chc mt ngy tt lnh.
Word List Danh mc t
Section
Besides
Lemon
Sign
Deliver
Bill
Plate
Do with
Collect
: phn, b phn
: thm vo
: chanh
: k
: giao
: ho n thanh ton
: a
: cn lm g
: thu gom
Notes Ghi ch
1.
May I know your room number?

Ti c th bit s phng?
2.
Your breakfast will be sent to your room in ten minutes.

Ba im tm s c a n phng trong mi pht
na.
3.
Room Service. May I come in ?

Dch v phng y. Ti c th vo?
4.
Would you like something more besides the breakfast, sir?

ng c mun g bn cnh nhng mn im tm.
5.
Would you please sign the bill, sir ?

Lm n k vo ho n tha ng.

1.
2.
3.
3.
Breakfast can be served in your room from 7 oclock to 10

oclock.
Ba n sang c th c phc v tn phng t 7:00 n
10:00
Sir, at what time would you like to have your lunch ?
Ngi mun dung ba n tra vo lc my gi ?
Which do you prefer, pineapple juice or grapefruit ?
ng thch nc khong hay nc bi ?
4.
Your room number, please.

Xin ng vui long cho bit s phng.
5.
Im sorry, but we havent got any more tomato juice. How

about apple juice ?
Ti rt ly lm tic, nhng chng ti ht nc c chua
ri. ng dung nc to nh?
6.
Is there anything else I can serve you ?

ng c cn phc v g na khng ?
7. There will be a waiter of 15 minutes, madm.
Xin i 15 pht na, tha b.
8. Im the waiter from Room Service. Ive brought you the breakfast.
Ti l nhn vin phc v phng. Ti mang cho ng
ba n sang.
9. Anything else youd like to have besides the American
breakfast ?
Ngoi nhng ba n sang theo kiu M, ng cn mun dung them
mn g na khng ?
10. Well come to collect the plates in 40 minutes.
40 pht na chng ti s n dn a.
11. Now, please sign here, sir.
By gi xin ng vui long k vo y.
12. If you want to have breakfast in your room, you can use the
Door knob menu or phone the Room Service.
Nu ng thch n sang trong phng ca mnh, ng c th
s dng thc n ni tay nm ca hoc gi in thoi

cho b phn phc v phng.
Exercises Bi tp
I.
Answer the following question:

Tr li cc cu hi sau.
1. What should a room service clerk say when he picks up the
telephone receiver ?
2. What information should the guest tells him he would like
to have Continental breakfast ?
3. Do you think it necessary to tell the guest how long it will
take to deliver the breakfast to his room ?
4. What should the waiter say when he brings the breakfast to
the guest room and knocks at the door ?
5. What should the guest do if he would like to have lunch in
his room?
6. What should the waiter ask the guest to do before leaving
the guest room?
1. Waiter: __________. ___________. ____________ ?
Guest: This is George Smith speaking. Room 453. Id like
to have breakfast in my room.
W: _____________, Mr Smith ?
G: American breakfast, with coffee and tomato juice.
W: ________________, sir ?
G: For two, please.
W: Mr Smith, ___________________.
_________________.
G: Yes, you are right.
W: ________________. Thank you for calling.
__________________.
2. W: May I come in?____________________.
G: Come in, please.
W: Good morning, sir. _________________.
G: Just put it on the table.
W: __________________?
G: No, I think thats enough for me.
W: ____________________?
G: Here you are.
W: __________________. ___________________.
Situation A: Mrs Alice Smith calls the Room Service Section.
She would like to have Continental breakfast in her
room. She says she is hungry.
Situation B: A waiter sends the breakfast to Mrs Smithroom.
She asks him something about Chinese food. The
waiter suggests that she go to Rose Restauran.
IV.
Put the following into Vietnamese:

i cc cu sau y sang ting Vit.
Room Service is an important part of the Food and Bever-
age Department. Guests usually give their calls to Room SerVice by phone. The clerk who takes the order gives it to a waiter.
Then the waiter sends what the guest ordered to his room.
Sometimes Room Service waiters serve cocktail parties or dinNer in the guest rooms. They are salesmen as well as waiters.
Guests like to talk with waiters in their room, and they feel comFortable if the waiters can speak their language.
Ch im 31
Complaints
Nhng li than phin
Dialog A: Complaining About Stale Food
Scene: Mr Brown is having his dinner in the restaurant. He calls
the waiter.
G:
Waiter!
W:
Yes, sir. Is everything to your satisfaction ?
G:
No. The prawn is not fresh.
W:
Oh, Im awfully sorry to hear that. It is unusual as we
have fresh prawns from the market every day. We will
look into the matter right away, sir.
G:
Whats the use of it ? Its not fresh and Im not happy
with it.
W:
Im terribly sorry. Would you like to try something else?
That will be on the house, of course.
G:
No, Ive an appointment in haft an hour. I must go now.
W:
I see. I am sure everything will be all right again the
Next time you come.
G:
Im afraid I wont risk it.
W:
I have every confidence in our chef. Just give us another chance, sir. Youll find this restaurant really live
up to its name.
G:
All right. Ill try again.
W:
G:
W:
G:
W:

Bill, please.
Its all on the house, sir.
Thank you then. Good-bye.
Good-bye, and hope to see you soon.
Hi thoi A: Than phin v thc n khng

ti.
Bi cnh: ng Brown ang n cm ti trong nh hang. ng ta
gi ngi hu bn.
G:
Bi!
W:
Vng, tha ng. Mi th u n c phi khng ?
G:
Khng. Mn tm th khng ti.
W:
G:
W:
G:
W:
G:
W:
G:
W:
G:
W:
G:
W:
, ti ly lm tic v cng khi nghe nh vy. iu

ny tht bt thng bi v chng ti mua tm ti
ch mi ngy. Tha ng,chng ti s xem xt vn
ny.
Nh th c g? N khng ti v ti khng hi
lng v n.
Ti xin li. ng c mun dung mn khc? D nhin
chng ti khng tnh tin.
Khng. Ti c cuc hn trong na gi ti. Ti phi i
by gi.
Ti hiu. Ti chc chn mi th s n vo ln ti.
Ti e rng ti s khng gim liu.
Ti rt t tin v u bp ca chng ti. Hy cho
chng ti mt c hi khc tha ng. ng s nhn thy
thy rng nh hang nay tht s ph hp vi tn ca n.
c ti s th li mt ln na.
Cm n nhiu.
Lm n cho xin ho n.
Khng tnh tin tha ng.
Cm n. Tm bit.
V hy vng s sm gp li ng.
Dialog B: Complaining about Slow Service

Scene: Mr and Mrs Smith have waited for the meal they ordered
for about haft an hour. Now, Mr Smith calls the head
waiter.
G:
Head waiter! I want to have a word with you.
H:
Yes, sir. Ill be with you in a minute. Is there anything

else youd like to have, sir?
G:
Anything else? We have been kept waiting herefor almost an hour for the meal!
H:
Im terribly about that, sir. There might be something wrong. You see, were short of help to day. Ill see
to it at one. Would you like to try some drink while
waiting? With our compliments, of course.
G:
Well, another two martinis.
H:
Yes, sir. One moment, please. Here you are. Ill be back
in a minute.
(He serves the guest drinks, A few minutes later)
Here are the dishes you ordered, sir and madam.
G:
Thank you.
H:
Im very sorry to have kept you waiting. I wish I could

have known earlier.
G:
Thats all right.
H:
Thank you for your understanding. I assure you it wont

happen again. Please take your time and enjoy yourselves, sir and madam.
Hi thoi B: Than phin v s phc v chm

chp.
Bi cnh: ng v b Smith i ba n m h t khong na
gi. By gi ng Smith gi ngi trng hu bn.
G:
Trng hu bn, ti mun ni vi anh.
H:
Vng, tha ng.Ti n ngay thi. ng cn mn g

khc ng?
G:
iu g khc? Chng ti phi ch ba n gn mt

gi ng h.
H:
Ti xin li v iu , tha ng. C l b trc trc g .

ng bit , hm nay chng ti thiu ngi gip vic?
Ti s gii quyt ngay. ng c mun ung g trong khi
i? D nhin vi long chn thnh ca chng ti.
G:
No, cho hai ly martini na.
H:
Vng, tha ng. Lm n i mt cht. Tha ng y.

Ti s tr li lt na.
(Mt vi pht sau anh ta mang cho khch thc
ung)
y l nhng mn ng b t tha ng b.
G:
Cm n.
H:
Ti xin li v ng b ch lu. Ti c l ti c
th bit sm hn.
G:
c.
H:
Cm n ng hiu ra. Ti m bo vi ng rng

iu s khng xy ra na. C thong th m thng
thc tha ng b.
Word list Danh mc t

complaint
: li than phin
risk
: gp nguy him
complain
: than phin
live up to
: c x ph hp
satisfaction
: s hi long
compliment
: biu l s khen ngi, tn thnh
market
: th trng, ch
understanding : s hiu
terribly
: rt
appointment
: cuc hn
assure
: m bo
Notes Ghi ch
1.
Is everything to your satisfaction?

Mi th lm hi lng ng ch?
2.
Im awfully sorry to hear that.

Ti v cng xin li khi nghe h vy.
3.
Thatll be on the house, of course.

Cm n v s khen ngi ca ng.
4.
I wish I could have known earlier.

c g ti bit sm hn.
5.
Thank you for your understanding. I assure you it wont happen again.
Cm n v ng hiu. Ti chc chn vi ng rng iu
s khng xy ra na.

1.
Im sorry, madam. There must be some mistake.

Xin li b, chc c s nhm ln no y.
2.
I do hope you will accept our apologies:

Ti hy vng b s chp nhn li xin li ca ti.
3.
Im sorry to have caused you so much trouble, but Ill manage to solve the problem before long.
4.
Ti xin li gy cho b nhiu rc ri, nhng ti s c

gng xoay x gii quyt mi chuyn sm.
5.
Ill make a note of that, sir. Everything will be taken care of.
Ti s lu v iu . Mi th u phi c chm sc.
6.
Ill report to the manager and well investigate it later.

Ti s bo co vi ngi qun l v chng ti s iu tra
s vic sau.
7.
Im terribly sorry about that,sir. We have been kept unusually busy this evening.
Ti v cng hi tic v chuyn , tha ng. Ti hm nay
chng ti bn rn qu.
8.
Sorry, madam. I can give you something else if youd like.

Thatll be on the house, of course.
Xin li, tha b. Ti c th a b th khc nu b mun
v d nhin l min ph.
9.
We appreciate your understanding very much. Thank you.

Chng ti rt cm kch s thong cm ca ng. Xin cm n
ng.
10. Ill take it back if you dont like. Perhaps you would like to
choose another wine instead, sir.
Nu ng khng thch th ti s mang n i. Nhng c l
ng cng mun chn mt loi ru vang khc ch, tha
ng.
11. Would you mind stepping aside and explain to me what
exactly happened ?
Phin ng bc qua mt bn v gii thch cho ti bit
chnh xc l iu g xy ra.
12. Ill get the manager for you. But Im afraid that hell say the
same. We have very clear instructions about it and we must
follow them.
Ti s i mi ngi qun l cho ng. Nhng ti e rng ng
ta cng s ni nh vy thi. Chng ti c nhng hng
dn rt r rng v iu v chng ta phi tun theo
nhng hng dn .
13. If you wait a moment, Ill ask our manager to come and deal
with you request.
Xin ng i mt cht, ti s i mi ngi qun ln gii
quyt yu cu ca ng.
Exercises - Bi tp
I.
Answer the following qu esti ons:

Tr l i c c c u h i sau.
What should a waiter say if a guest tells him the food is not
fresh ?
What should the waiter do after that ?
What should the waiter do if the guest does not like a replacement or an alternative ?
Should the guest pay for the drink he has while waiting for
the replacement ?
Who should pay for the drink?
What should the waiter say to persuade the guest to try the
restaurant again?
What should a head waiter say if a guest complains about
the slow service?

Guest: Waiter, the table-cloth is dirty. Its covered with soup
stains.
Waiter: Oh, ______________. Ill_____________. One moment,
please.
G: Look at these glasses. This one has even got liptick on it.
W:_______, madam. ____________________ right way
G: Look! What have you done ? Split soup all over my new
dress.
W:____________, madam. I do_____________ this unfortunate accident.________have the dress cleaned and send
the bill to us. We will____________>
G: I ordered Roast duck but brought me Roast beef,
why?
W:___________________. _____________________.
_________________ ?
G: All right.
W: Here is your Roast duck. I do ________________ I assure
you______________. Now,________________ .
H y th nh l p c c o n h i tho i v i t nh hu ng cho s n.
Situation A: A guest complains that Special spicy chicken is
Too hot.
Situation B: A guest complains to the manager about the slow
Service. And he also complains that the waiter is
rather rude.
IV. Put the following into Vietnamese:
D ch c c c u sau y sang ti ng Vi t.
In handing complaints, the hotel staff should always be
polite and helpful. He should always be ready to lend an attentive ear to what the guest has to say. He must not interrupt the
guest unless necessary: It is also advisable for him to put down
what the guest has said. He should then make a short apology
and express his understanding of the guests situation or sympathy with the guest. After that he should take actions quickly to
settle the complaint, either by making polite, patient and detailed explanations, or making swiff, effective corrections, or
reporting it to the manager. But whatever he intends to do he
plans to take and when he will carry them our.
Bi chua nop
A:
G:
A:
G:
A:
G:
G:
A:
G:
A:
G:
A:
G:
G:
A:
G:
Khong 18 C
Rt tt! Nhng c bit ti khng rnh bi lm. Ti khng bit h bi su bao
nhiu
su l t 1m n 2.5m. C c th bi ch cn. V c 3 phng thay ring
ng kia. C c th s dng chng min ph.
C tht tt
Khng c g. y l cha kho phng thay . C c th s dng vi tm hoa
sen .
Cm n
( Trong khi bi, c thnh thong ni chuyn vi ngi phc v)
Nc rt trong. Bao lu c thay n mt ln?
Chng ti thay 2 ngy 1 ln. Chng ti va thay sng nay.
Chng ti c th bi y vo bui ti?
Vng. Chng ti s khng ng ca cho ti 11:00 khuya
Rt tt
Nu c cm thy i, c c th ngh ung nc ngt v bnh bao ti qun
trn h bi.
Cm n, nhng ti khng cm thy i vo lc ny.
(na gi sau , c ta ra khi h bi. Trong khi tm, c ni li tm bit vi
ngi phc v h bi)
, ti c thi gian rt tt y. Cm n s gip ca c
l nim vui ca ti. Tm bit c!
Tm bit!
Dialog B: At the gymnasium

Scene: After dinner, Mr Black(B) and Mrs Black(M) come to the health club. A clerk
(C) is showing them around.
C:
Were very proud of fitness centre, Mr Black. Its considered the best of its kind
in our city
B:
How do you charge the guest?
C:
For registered guest there is no fee
B:
I see. Can you tell me what facitilies you have here?
C:
Yes, we have a well-equipped gymnasium with the latest recreational sports
apparatus.
B:
Are these apparatuses imported or made in China?
C:
Some of them are home-made, but most are imported.. Theyre of the Universal
Brand.
B:
oh, thats a world-famous brand. But can you tell me some more details?
C:
Certainly. We have here the race apparatus, stationary bike, rowing machine,
muscle builder set, chest-expander, slenderizor, bar bell, dumb bell and so on.
B:
I was wondering if there is a coach around here supervising the exercises?
C:
Yes. The man over there is our resident coach. He supervises all the activities.
B:
Thats great!
C:
Would you like to have a try here, sir and madam?
M:
Id like to to use the race apparatus. What about you, Henry?
B:
Sorry, Im not interested in. What else to do for exercise?
C:
B:
C:
B:
C:
B:
C:
B:
C:
B:
C:
B:
C:
Besides the gym, we have billards room, mini-golf (computerized), and indoor
swimming pool as well.
Since were in China, can you recommend some traditional Chinese exercises to
me?
Have you heard of Tai Ji Quan or Qi Gong exercises?
We call Tai Ji Chine shadow boxing. Ive seen it on TV screen. Its movements
are even and slow.Im afraid I have no patience for it. What is Qi Gong?
Its a kind of breathing exercise.
Is it similar Indian Yoga exercise?
Youre right, Mr Black. Youre very knowledgeable.
Oh, Im flattered. So far as I know, it takes a long time to have a good command
of it. Im afraid we havent enough time to learn it. You see, were leaving for
Guilin tomorrow.
What a pity! Im afraid I cant recommend anything more to you.
Infact, youve done me a favor. You showed me around here, and taking a walk
is a very good exercise. Thank you for your explanation.
Its the least I can do.
Perhaps my wife is waiting for us. Lets go back.
After you, please.
Hi thoi B: Ti phng tp th dc.

Bi cnh: Sau ba ti, ng Black(B) v b Black(M)i cu lc b sc khe. C th
k(C)ang hng dn h.
C:
B:
C:
B:
C:
B:
C:
B:
C:
B:
C:
B:
C:
M:
B:
C:
B:
C:
Chng ti rt t ho v trung tm sc khe ca chng ti, ng Black. N c

xem l mt trong nhng loi tt nht trong thnh ph chng ti.
Cch tnh gi cho khch nh th no?
i vi nhng khch ng k th khng c ph.
Ti bit. C c th cho ti bit nhng iu kin thun li m c c y?
Vng. Chng ti c phng th dc c trang b y vi cc thit b th thao
gii tr hin i.
Nhng thit b ny c nhp hay c lm Trung Quc?
Mt vi th c lm trong nc, nhng hu ht th c nhp v. Chng l
hiu Universal Brand.
, l nhn hiu ni ting th gii. Nhng c c th ni cho ti chi tit hn?
Chc chn. y chng ti c thit b ua, xe p ng yn ti ch, my cho,
b to c bp, my lm n ngc, my lm mnh mai, thanh t, qu t v v.v
Ti t hi c mt hun luyn vin no quanh y gim st vic tp luyn
khng?
Vng. Ngi n ng kia l hun luyn vin c tr y. ng ta gim st mi
hot ng.
Rt tt!
Qu v c mun th y?
Ti mun s dng tht b ua. Cn Henry?
Xin li, ti khng quan tm n nhiu. C loi hnh no khc luyn tp khng?
Ngoi phng th dc, chng ti c phng bida, trung tm bowling, sn golf nh
(c ton ho) v cng c h bi trong phng.
V chng ti sng Trung Quc, c c th gii thiu vi bi tp truyn thng
ca Trung Quc cho ti khng?
Qu v nghe v phn luyn tp Tai Ji Quan hoc Qi Gong cha?
B:
C:
B:
C:
B:
C:
B:
C:
B:
C:
chng ti gi Tai Ji l mn quyn anh vi i th tng tng ca Trung Quc.

Ti xem n trn truyn hnh. Nhng c ng ca n th u u v chm. Ti
e mnh khng kin nhn cho nhng chuyn . Cn Qi Gong l g?
l mt loi bi ht th.
N c tng t vi phn luyn tp Yoga n khng?
ng ng ri, ng Black. ng tht l c kin thc rng.
, ti tng bc vy thi, nhng ti bit phi mt mt thi gian di c kin
thc v n.Ti e chng ti khng thi gian hc n. C bit ngy maichng
ti phi n Guilin.
Tht ng tc. Ti e rng ti khng th gii thiu thm cho qu v.
Tht s c u i ti ri. C ch cho chng ti nhng iu quanh y v
ni rng i do l mt bi tp rt tt. Cm n s gii thch ca c.
l iu ti thiu ti c th lm.
C l v ti ang ch chng ta. Chng ta hy quay tr li.
Xin mi ng.
Word list Danh mc t

indoor
:trong nh
centigrade
:thuc phn cp ( C)
heat
:lm nng
depth
: su
temparature
:nhit
shallow
:nng, cn
degree
:
area
:vng
relax
:th gin
brand
:nhn hiu
pastry
:bnh pat nhn tht
stationary
:n nh
gymnasium
:phng tp th dc
row
:ci v
well-equipped
:c trang b tt
muscle
:c bp
latest
:mi nht
coach
:hun luyn vin
apparatus
:thit b, my mc
supervise
:gim st
import
:nhp khu
resident
:ngi thng tr
universal
:tng qut
activity
:hot ng
billards
:bida
movement
:s chuyn ng
even
:ng b
Yoga
:mn Yoga
patience
:s kin nhn
knowledgeable
:thng tho
similar
:tng t
flatter
:tng bc
Notes Ghi ch
1. a heated swimming pool
H bi c h thng lm m
2. separate locker room
Phng thay ring
3. every other day
Hai ngy mt ln
4. now and then
Thnh thong
5. health club/ fitness centre
Cu lc b sc khe
6. race apparatus
Thit b ua
Bicycle apparatus
Thit b p xe
Rowing machine
My cho
Muscle builder set
B to c bp
Chest-expander
My lm n ngc
Dumb bell
Qu t
Wall bar
X i
7. billards room
Phng bida
Bowling centre
Trung tm bowling
Mah-jong club
Cu lc b Mah-jong
8. Tai Ji Quan, the Chinese Shadow Boxing
Mn quyn anh vi u th tng tng ca Trung Quc
Qi Gong, the breathing exercises
Bi tp ht th
Indian Yoga exercises
Bi luyn Yoga n
9. to have a good command of sth.
C kin thc v lnh vc g
10. Infact, youve done me a favor
Tht s, bn rt n cn i vi ti.
Useful Expressions Cm t hu dng
Frogstyle
Freestyle
Swallow dive
Dolphin stroke
Exercises on apparatus
Butterfly stroke
:bi ch
:bi t do
:nho kiu chim nhn
:bi si
:bi tp c thit b
:bi bm
Freehand exercise
Back stroke
Callisthenics
Side stroke
Body-building
Dog paddle
Aerobics
Diving/underwater swimming
Sauna room
Massage parlor
:bi luyn tp tay

:bi nga
:th dc mm do
:bi nghing
:rn luyn thn th
:bi ch
:th dc nhp iu
:ln
:phng tm hi
:phng xoa bp
Exercises Bi tp
Tr li cc cu hi sau
1. Why are they proud of their fitness centre?
2. Do they charge the guest who are staying at the hotel?
3. Why do they say the gymnasium is well-equipped?
4. Are all the apparatus imported?
5. What kinds of recreational sports apparatuses do they have?
6. Which are you interested in most among the apparatuses?
7. Is there any resident coach at the centre? And whats his duty?
8. What does Mrs Black do there? And what about Mr Black?
9. What can you find at the centre besides the gym?
10. It seems that Mr Black is somewhat interested in Chinese Qi Gong. But he says that
he hasnt enough time to learn it. Can you tell me why?
Hon thnh cc an hi thoi sau
1. A: _____________________
G: What you mean is we can have a swim here even winter. Is that so?
A: _____________________. Would you please ________________?
G: Whats the temperature in the pool?
A: _______________________.
G: Thats good. But you see, Im a beginner at swimming.
A: ____________________. You can have a swimming bath over here. Its depth is
only _________________________.
G: A good idea. I can enjoy myself in shallow area. Thank you very much.
A: _____________________.
2. G: Ah, I had no idea that you have such a nice health club here.
C: Its very kind of you to say so. Ours _____________________.
G: The best one? Really?
C: Oh yes. You see _____________________.
G: Would you pleasegive me a brief introduction to these apparatuses?
C: Certainly. This is _________. That is ___________. We also have ___________.
G: Are they all imported?
C: Some ________ and some _________. But the home-made apparatuses are just
________.
III.Make situation dialogs:

Situation A: Mr White would like to have a swim. He comes across the pool attendant
at the corridor.
Situation B: A registered guest enters the gym. The clerk comes to greet him and shows
him around.
IV. True or False:
ng hoc sai
( ) 1. All the indoor swimming pools are heated ones.
( ) 2. In most heated pools, the temperature is around 60 degrees centigrade.
( ) 3. As a beginner, you have better not swim in the deep area.
( ) 4. You can relax with spirits and some pastries at the poolside bar.
( ) 5. In most cases, you can find a well-equipped gymnasium in a 5-star hotel.
( ) 6. Among all the apparatuses, the slenderizor is most favored by ladies.
( ) 7. You can go to school by stationnary bike.
( ) 8. Generally speaking, recreational sports apparatuses are not avaible in the
shopping arcade attached to the hotel.
( ) 9. If you meet with some difficulties, you can ask the resident caoch for help.
( ) 10. Shaolin Gong Fu is similar to Tai Ji Quan. Its movements are even and slow.
Ch im
37
Hair Dressing
Dialog A: At the Barbers
Scene: Mr Black (G) is sitting on the settee, waiting for his turn. After the barber (B)
finishes his work and shows the guest out, he approaches Mr Black.
B:
Im sorry to have kept you waiting. Now its your turn, sir.
G:
Oh, thats good.
B:
Please sit here and take off your glasses. Now, how would you like your hair cut,
sir?
G:
Hm
B:
Would you like to keep the same fashion?
G:
No. Please cut the sides and back fairly short, but leave the front as it is.
B:
What about the top then?
G:
Just a trim, please.
B:
I see. You like your hair short, but the young people like their hair long these
days.
G:
Perhaps they think its stylish, but I dont think it looks nice.
B:
Different people have different tastes. Arcording to my experience, styles are
always changing. May be this kind of hair wont last too long.
G:
I believe it. ( after having done the haircut )
B:
Please have a look. Is it alright?
G:
Could you cut a little more off the temples?
B:
Yes, sir Now, do you wan me to shampoo your hair?
G:
Yes, I like it shampooed. (5 minutes later)
B:
Now, let me comb your hair now.
G:
Im afraid there is some water in my left ear.
B:
It doesnt matter. Ill dry it with a towel.
G:
B:
G:
B:
G:
B:
G:
Thank you.
And now for the shave. Do you want me to trim your moustache?
Oh, please dont.
And do you want some spray?
No, nothing at all.
Then, its finished. I hope youre satisfied.
Yes, youve done your work quite well. Thank you very much.
Hi thoi A: Ti tim ct tc
Bi cnh: ng Black (C) ang ngi trn gh bnh, i ti lt ca mnh. Sau khi ngi
ct tc (B) ct xong v ch cho khch i ra, anh ta bc n ch ng Black.
B:
Xin li ng ch lu. By gi ti lt ng.
C:
, tt.
B:
Mi ng ngi y v ly king ra. By gi ng mun ct kiu nh th no?
C:
B:
ng c mum vn gi kiu c khng?
C:
Khng, lm n ct hai bn v pha sau tng i ngn, nhng pha trc nh
vy.
B:
Cn trn?
C:
Ch ta pha trn.
B:
Ti bit ng thch tc ngn, nhng gii tr ngy nay thch tc di.
C:
C l h ngh l theo thi trang, nhng ti khng ngh n p.
B:
nhiu ngi khc nhau th c s thch khc nhau. Theo kinh nghim ca ti, thi
trang lun thay i. C l kiu tc ny cng khng ko di.
C:
Ti tin nh vy (sau khi ct tc xong)
B:
Hy nhn xem n c khng?
C:
c th ct ngn ln mt cht hai bn thi dng c khng?
B:
Vng tha ng, by gi ng c mun gi u khng?
C:
Vng, ti mun goi (sau 5 pht)
B:
By gi ti chi u cho ng.
C:
Ti e rng c mt t nc bn tai tri ca ti.
B:
Khng sao, ti s dng khn lau n.
C:
Cm n
B:
V by gi n vic co. ng c mun ta ru mp?
C:
khng.
B:
V by gi ng c mun xt t?
C:
khng.
B:
By gi xong, ti hy vng l ng rt hi lng.
C:
Vng, anh lm rt tt. Cm n rt nhiu.
Dialog B: At the beauty Parlor
Scene: Miss Green (G) enters the beauty parlor. The hair dresser (H) greets her with a
cordial smile.
H:
Good morning madam. Welcome to the parlor.
G:
Good morning. Can I have my hair done right now?
H:
Certainly. How shall I do it, madam?
G:
Id like my hair washed first, and then dressed. You see, its a long time since I
had hair-dressing.
H:
Yes. Please follow me, madam Would you just hold this towel over your eyes
while I give you a rinse?
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
G:
H:
Ill do that.
Now, could yo come over here under the dryer, please
All right.
How would you have you hair set?
Can you show me some pattern of hair styles?
Certainly. We have various kind of patterns, such as mini style, noble style,
horse-tail style, hair sweptback, chaplet hair style, shoulder hair style and so on.
I dont like all these styles. Id like to have it done in big waves.
Oh. I see. What would you prefer, a pernament wave or cold wave?
Cold wave, please.
Anything on?
Some hair tonic (the hair dresser make the hair style)
Do you like it this way?
Quite good.
Would you like to have a manicure, madam?
Yes, please.
And what colour do you prefer for your nail polish?
I prefer pink
I see. Youll be satisfied, madam.
I hope so.
(half an hour later all is through)
And now, how much do I owe you?
Thatll be 160 yuan RMB altogether.
Here you are.
Thank you, madam. Goodbye.
Hi thoi B: Ti thm m vin

Bi cnh:C Green (G) bc vo thm m vin. Th ct tc (H) cho c vi n ci rt
thn thin
H:
Cho c. Mng c ti tim ca chng ti.
G:
Xin cho. Ti c th lm tc by gi?
H:
Chc chn ri
G:
Ti mun gi u trc ri sau by kiu tc. C bit , lu lm ri ti
khng lm tc.
H:
Vng, hy theo ti. C c th cm khn ny bt ln trn khi ti x khng?
G:
Vng
H:
By gi c c th i n y sy tc.
G:
c ri.
H:
C mun lm kiu tc no?
G:
C c th cho ti xem vi mu kiu tc?
H:
D nhin ri. Chng ti c nhiu mu khc nhau, chng hn nh kiu ngn, kiu
qu phi, kiu ui nga, kiu xo, kiu vm l, kiu tc ngang vai
G:
Ti khng thch tt c nhng kiu ny. Ti mun lm kiu dn sng ln.
H:
, ti bit. C thch kiu no hn, tc un dn sng gi lu hay mau?
G:
Tc un dn sng gi mau.
H:
B g ln?
G:
Mt t thuc gi tc.
(ngi th ct tc lm kiu tc ny)
H:
C c thch nh vy khng?
G:
Rt tt
H:
C c mun ct sa mng tay?
G:
H:
G:
H:
G:
H:
G:
H:
G:
Vng
V c thch mu nc sn mng tay g?
Ti thch mu hng
Ti bit. C s hi lng.
Ti hi vng l nh vy. (na gi sau, tt c u xong)
V by gi ti phi tr bao nhiu?
160 nhn dn t tt c.
Tin y
Cm n c. Tm bit.
Cho tm bit.
Word list Danh mc t

Barber
Spray
Settee
Parlo(u)r
Trim
Hairdresser
Stylish
Rinse
According
Dryer
Temple
Noble
Shampoo
Horse-tail
Comb
Sweptback
Shave
Chaplet
Moustache
Permanent
Nail-polish
Manicure
:th ct tc nam
:xt
:gh bnh
:tim, ca hiu
:ta
:th un tc n
:hp thi trang
:gi, x
:theo
:my sy
:thi dng
:qu phi
:du gi u
:ui nga
:lc
:xo pha sau nh cnh my bay
:co
:vng hoa
:ria mp
:bn lu
:ct sa mng tay
:thuc sn mng tay.
Notes Ghi ch
1.
hair dressing the barbers the beauty parlor
Tim lm tc tim un tc thm m vin
2.
keep the same fashion
Gi nguyn kiu nh vy
3.
Please cut the sides and back fairly short, but leave the front as it is
Ct 2 bn v pha sau hi ngn, nhng pha trc nh vy
4.
Could you cut a bit more of the temples?
C th ct hai bn thi dng?
5.
Do you want some spray?
Bn c mun xt tc?
6.
Would you just hold this towelover your eyes while I give you a rinse?
B c th cm khn bt trn trn trong khi ti x?
7.
How would you have your hair set/done/dress?
8.
9.
10.
11.
B mun lm tc kiu g?
Can you show me some patterns of hair style?
B c th ch cho ti vi mu kiu tc?
mini style, noble style, horse-tail style, hair sweptback, chaplet hair, shoulderlength hair style.
Kiu ngn, kiu qu phi, kiu ui nga, kiu xe, kiu vng hoa, kiu tc ngang
vai
Id like to have it done in big waves
Ti mun lm theo kiu dn sng ln.
hair tonic
Thuc tc
Useful Expressions Cm t hu dng

Beautycian
Manicurist
Hair stylish
Razor-cut
Crew-cut
Drying cutting & styling
Plaiting
Dyeing
Face massage
Facial
Bridal make-up
Swival chair
Pinafore
Hair clippers
Electric clippers
Barber shears
(safety) razor
Electric shaver
Hair drier
Electric hair cutter
Nail clippers
Nail file
Eyelash curler
Hair cream
Pomade
Perfume
Florida wateri
Cold cream
bc s gii phu thm m

th lm mng tay
kiu tc
kiu ngn ca nam
sy
ct v lm kiu tc
tt tc
nhum
mat-xa mt
thuc v mt
trang im c du
gh quay
ci tp d
ko ct tc
tng in
ko rng ca dng ct tc
dao co (an ton)
dao co in
my sy
my un tc
ct mng tay
gia mng tay
dng c un lng mi
kem bi tc
sp bi tc
nc hoa
nc hoa hng
kem dng mt mt
Exercises Bi tp
I.
1.
2.
3.
4.
5.
6.
7.

Tr li cc cu hi sau
Does Mr Black have the hair cut as soon as he enters the barbers?
Mr Black likes to keep the same fashion, doesnt he?
How does he like his hair cut? And what about most young people?
Do you like your hair short or long?
The fashionable hair always looks nice. Is that so?
Can you name a few girls hair style?
What do you like best among all these styles?
8.
9.
10.
Many schoolgirls prefers the horse-tail style. What do you think of this style?
What does Miss Green prefer, a pernament wave or cold wave?
Some Western ladies like to have a manicure after the hair dressing. What about
Chinese ladies?
II.

B: _____________.
G: No. This time Id like to let hair grow. You see, Im an actor. Ill play a role
beggar in a film
B: I see. What you want is ____________.
G: Yes.
B: _______________ your beard?
G: Oh please dont.
B: _______________ your moustache?
G: Just a trim.
B: ______________.
H: ______________, Miss Green?
G: You are an experienced stylist. Ill listen to you.
H: ______________. I suggest ______________.
G: Good idea! I like this style. By the way, do you dye hair here?
H: Yes. _____________?
G: Black. Here is the dyestuff that Ive brought with me. Please use it after
washing my hair.
H: ___________ and youll be satisfied. Miss Green.
1.
2.

Situation A: A registered guest is a sportsman. He wants a crew-cut. The barber is
serving him.
Situation B: A young lady is going to be present at a wedding ceremony. She enters
the beauty paror and wants styling.
IV. True or False:
ng hoc sai
(
) 1. The barbers is about to be closed because of poor business.
(
) 2. The barber is familiar with nothing but the razor-cut
(
) 3. Mr Black wants the barber to cut the sides and front fairly short, but leave
the back as it is
(
) 4. Hair styles are seldom changing, especially the fashionable styles.
(
) 5. Ms Green likes neither noble style nor chaplet style.
(
) 6. Most gentlemen have a haircut and a shave once in 3 months
(
) 7. Youve never had your hair shampooed after your haircut or hairdressing.
(
) 8. Many people likes to have their hair short in summer and long in winter.
(
) 9. Mr Black is satisfied with what the barber has done for him.
(
) 10. Generally speaking, guests have to pay more in beauty parlor than in a
barbers.
Ch im
31
At the Jewelry and Crafts

Department
--------------Ti ca hng n trang
v th cng m ngh
Dialog A: Jewelry
Scene: Mr Black (G) comes to the Jewelry counter. A shop assitant (SA) receives him
SA: good morning sir. Could I be of service to you?
G:
Im trying to find a pearl neckplace for my wife. Its our 30th wedding
anniversary.
SA: Ah, congratulations.
G:
Thanks. Please shoe me what youve got.
SA: Yes, sir. Would you like to see natural pearls or cultured pearls? We have both.
G:
I wonder which is better.
SA: Natural pearls are at higher value, but th cultured pearl have equal luster and are
just as beautiful.
G:
Oh, I see, but are they really genuine?
SA: Certainly, sir. We have good reputation. We can assure you all the wares here a
pendable. How do you like this one?
G:
It looks very nice. Ill take it then.
SA: Oh, this one is our best. You have good eyes for pearls.
G:
How much is it?
SA: It costs 3000 yuan RMB
G:
oh thats very steep for a neckplace.
SA: But its not expensive, considering its quality.
G:
Anyhow, can you cut the price a bit?
SA: Ill offer yoy a special discount of 5 percent
G:
Well, Ill take it at your price.
Hi thoi A: N trang
Scene: ng Black (G) i vo quy n trang. Ngi bn hng cho n ng ta.
SA: Xin cho ng. Ti c th gip g cho ng?
G:
Ti ang c tm mu chui ngc trai cho v ca ti. n ngy k nim ngy ci
ln th 30.
SA: , xin chc mng.
G:
Cm n. Hy ch cho ti ng c g?
SA: Vng tha ng. ng mun loi ngc trai t nhin hay ngc trai cy? Chng ti
c c hai.
G:
Ti t hi cai no tt hn?
SA: Ngc trai t nhin th c gi tr cao hn, nhng ngc trai cy th c cng
bng v cng p nh ngc trai t nhin.
G:
, ti bit. Nhng chng c tht khng?
SA: Chc chn, tha ng. Chng ti c danh ting. Chng ti bo m cc mt hng
y u ng tin cy. ng thch th no?
G:
N trng p. Ti s mua.
SA: Vng, y l mn trang sc p nht ca chng ti. ng tht rnh v ngc trai.
G:
SA:
G:
SA:
G:
SA:
G:
Bao nhiu?
N tr gi 3000 yuan RMB
, mt dy chuyn nh vy l qu mc.
Nhng khng mc tha ng, hy xem xt cht lng ca n.
D sao i na, c c th gim gi mt cht khng?
Ti s gim gi c bit 5% cho ng.
, ti s ly gi .
Dialog B: Arts and Crafts

Scene: Mrs Brown (G) is approaching the Arts and Crafts counter. A shop assistant (SA)
greets her with a smile.
SA: Good afternoon, madam. Can I help you?
G:
Good afternoon. I just want to look around.
SA: Please go right ahead, madam. We have a very wide selection of crafts. If you
like, Id be glad to show you around and explain some of the items.
G:
I almost forget my daughter is interested in Chinese embroidery, woolen needlepoint embroidery and embroidered ware with pearls.
SA: Yes, madam. We have many kinds: Silk embroidery, hair embroidery, woolen
needle-point embroidery. We also have gold and silver embroidery and
embroidered ware with pearls.
G:
my daughter likes silk embroidery.
SA: Oh I see. Which do you prefer, hand embroidery or machine embroidery?
G:
Of course, hand-made. But can you give me some suggestions?
SA
G
SA
G
SA
G
SA
G
SA
G:
SA
G
SA
:Its my pleasure. Among Chinese hand embroidery, Suzhou embroidery is

considered the best one. It is exquisite in workmanship and multifarious in
patterns.
:What are the best sellers, then?
:The most appreciative pieces include double-faced embroidery in different
colours and in different designs. Would you like this one? Look, on this side you
can see a naughty kitty and on the other side a lovely puppy.
:Wonderful. All the members in my family love pets. How much does it cost?
:500 yuan RMB.
:The price sounds reasonable. Ill take it. Please wrap it up as a gift.
:The box is complimentary. Ill wrap it up nicely. Is there anything else you
want?
:Oh. I was told that sandalwood fan is also a traditional product of Suzhou.
:Yes, madam. Sandalwood fans are small, exquisite and much favoured by
ladies. It would be a good memento of your trip to Suzhou and a nice souvenir
for friends.
How much is it a piece?
:120 yuan RMB. But if you buy three pieces. Ill bring the price down to 100
yuan RMB a piece.
:Then, Ill take three.
:Thank you, madam.
Hi thoi B: Hng th cng m ngh

Bi cnh: B Brown (G) ang tin n quy hng th cng m ngh. Ngi bn hng
mm ci cho b.
SA
G
SA
:Xin cho b, ti c th gip g c cho b?

:Xin cho, ti ch mun nhn quanh.
:Mi b i thng. chng ti c rt nhiu hng th cng. Nu b mun chng ti
s rt vui lng ch cho b xem v gii thiu mt s mt hng.
G
:Ti hu nh qun rng con gi ca ti th say m hng thu Trung Quc. C c
bn nhng th hp th hiu khng?
SA
:Vng, tha b. Chng ti c nhiu loi nh : thu la, thu mnh, thu len.
Chng ti cng c nhng loi thu vng v bc v nhng thu vi ngc
trai.
G
:Con gi ti thch thu la.
SA
:. Ti hiu. B thch loi no? Thu tay hay thu my?
G
:D nhin l lm bng tay. Nhng c c th cho ti vi gi ?
SA
: l nim vui ca ti. Trong s cc hng thu tay Trung Quc, thu Suzhou
c xem l loi tt nht. N th hin tay ngh tuyt vi v mu m a dng.
G
:Loi no bn chy nht?
SA
:Nhng bc tranh c nh gi cao bao gm tranh thu hai mt vi nhiu mu
sc khc nhau v thit k khc nhau. B c thch ci ny khng? Hy nhn mt
ny b s thy con mo nh nghch ngm v mt kia l con ch d thng.
G
:Rt tuyt. Tt c thnh vin trong gia nh ti u yu tt c cc con vt. Gi
bao nhiu?
SA
:500 nhn dn t.
G
:Gi nghe ph hp. ti s mua n, lm n gi thnh qu.
SA
:Hp th c tng. Ti s gi tht d thng. Cn g na khng tha b?
G
:, ti c nghe ni rng g n hng cng l mt sn phm truyn thng ca
Suzhou.
SA
:Vng tha b. Qu g n hng th nh, rt tuyt v c nhiu ph n a
thch. N c th l vt k nim ca chuyn i du lch ti Suzhou v l mn qu
tng rt d thng cho bn b.
G
:Bao nhiu mt ci?
SA
:120 nhn dn t, nhng nu b mua ba ci, ti s gim gi cn 100 nhn dn t
mi ci.
G
:Vy th ti s mua ba ci.
SA
:Cm n b.
World List Danh mc t

o
o
o
o
o
o
o
o
o
o
o
o
o
o
Jewelry...............................................: n trang chu bu.

Pearl...................................................: ngc trai.
Dependable........................................: c th tin cy.
Necklace.............................................: dy chuyn.
Steep...................................................: khng tin cy.
Wedding.............................................: l ci.
Consider.............................................: cn nhc.
Anniversary........................................: k nim ngy ci.
Anyhow..............................................: d sao i na.
Cultured..............................................: cy, nhn to.
Embroidery........................................: thu.
Equal..................................................: bng nhau.
Fancy..................................................: trang hong, p, xa x.
Luster.................................................: v p lng ly.
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Exquisite............................................: tuyt p, tinh xo.

Genuine..............................................: tht, chnh thng, xc thc.
Workmanship.....................................: tay ngh.
Reputation..........................................: s ni danh, danh ting.
Multifarious........................................: phong ph.
Kitty...................................................: con mo con.
Puppy.................................................: ch con.
Pattern................................................: mu.
Seller..................................................: ngi bn.
Wrap...................................................: gi.
Pet......................................................: th king.
Appreciative.......................................: nh gi cao.
Sandalwood........................................: g n hng.
Design................................................: thit k.
Memento............................................: vt k nim, hi c.
Naughty..............................................: nghch ngm.
Notes Ghi ch
1. natural pearls, cultured pearls
Ngc trai t nhin, ngc trai cy (ngc trai nhn to).
2. Natural pearls are of higher value, but the cultured pearls have equal luster
and are just as beautiful.
Ngc trai t nhin th c gi tr cao hn, nhng ngc trai nhn to c cng
bng v cng p nh ngc trai t nhin.
3. Ill offer you a special discount of 5 percent.
Ti gim gi c bit cho bn 5%.
4. Silk embroidery hair embroidery woolen needle-point embroidery gold
and silver embroider embroidered ware with pearls.
Thu la thu t m - thu len thu vng v bc nhng c thu vi
ngc trai.
5. hand embroidery machine embroidery
thu tay thu my.
6. It is exquisite in workmanship and multifarious in patterns.
n th hin tay ngh tuyt vi v a dng mu m.
7. double-faced embroidery in different colours.
Thu hai mt theo mu sc khc nhau.
double-faced embroidery in different designs.
Thu hai mt theo thit k khc nhau.
8. Please wrap it up as a gift.
Lm n gi n lm mt gi qu.
Useful expressions Cm t hu dng

o Solid gold / 14 k gold necklace....: vng rng / dy chuyn vng 14K.
o Amber / bone necklace.................: dy chuyn h phch/xng.
o Plantium finger-ring
with diamond...............................: nhn eo tay bch kim c ht xon.
o Gold finger-ring with faceted
ruby / sapphire..............................: nhn eo tay vng c mt h ngc/ngc
bch.
o Jadeite / emerald finger-ring........:nhn eo tay jadeite/ngc lc bo.
o Gold chain and silver anklet........: dy vng v vng eo chn bng bc.
o Tri-coloured jade bracelet............: vng eo tay ngc bch ba mu.
o Gold ear-ring with pearls.............: bng tay vng c ngc trai.
o Gold brooch with green jade........:trm ci vng c mu bch xanh.
o White jade pendant:..................... n trang mu ngc bch trng.
o Agate snuff bottle.........................:chai ng thuc ht m no.
o Hollowed-out ivory ball...............:qu bng ng voi rng.
o Rhinoceros horn cup....................: tch tr bng sng t gic.
o Bronze buddha statue
(gold plated).................................: tng pht bng ng thau(m vng).
o Mother of pearl inlay screen........:mn x c.
o Rosewood jewelry case
inlaid with jade.............................:hp n trang bng g hng mc, trang tr
bng
hng ngc.
Excercises bi tp
(tr li cc cu hi sau)
1. Why does the guest try to find a pearl necklace at the counter?
2. Have you ever attended a wedding party? Do you happen to see the bride
wearing a pearl necklace?
3. They have both natural pearls and cultured pearls, dont they?
4. Which is dearer, natural pearls or cultured pearls?
5. What do you think of the reputation of the counter?
6. Does the guest have a good knowledge of pearls?
7. Whats the marked price of the pearl necklace?
8. How much do they charge for the necklace finally?
(hon thnh cuc hi thoi sau)
Dialog 1 :
SA :..................................................................................................................?
G
: No. Im interested in Chinese carving. Can you give me some suggestion?
SA :..................................................................................................................?
G
: Ivory carving. But I dont know which to choose.
SA :..................................................................................................................
G: very nice, but I suppose its quite expensive.
SA :...................................................................................................................
G:
: Ill take it then. Please wrap it up for me.
SA :..................................................................................................................
Dialog 2:
G
: Im trying to find some embroidered wares for my aunt.
Can you recommend some to me?
SA :...................................................................................................................
G
:Woolen needle-point embroidery, please.
SA :..................................................................................................................?
G
:Its really good. How much does it cost?
SA :..................................................................................................................
G
:Can you cut the price a bit?
SA :Since you are long-term guest,.................................................................
G
: That is 540 yuan RMB. OK, Ill take it.
(hy lm bi hi thoi vi tnh hung cho sn)
o Situation A: A guest wants to buy something for his girlfriend as a birthday
present. The shop-assistant is receiving him.
o Situation B : an aged guest is looking for a snuff bottle. The shop-assistant is
recommending some to him.
o Situation C: A British couple come into the shopping arcade. An experienced
shop assistant greets them smilingly and show them around.
IV. True or false:
(ng hoc sai)
(
(
(
(
(
(
(
(
(
(
)
)
)
)
)
)
)
)
)
)
1. Artificial pearls are not genuine pearls.

2. The cultured pearls are not so lustrous as natural ones.
3. The guest is very familiar with pearls.
4. 600 yuan RMB is very steep for a bone necklace.
5. They dont have any embroidery in the arcade.
6. The guests daughter prefers machine embroidery.
7. The double-faced embroidery is more expensive than the single-faced one.
8. Sandalwood fan is considered a traditional product of Yangzhou.
9. As a rule, a guest will be offered a special discount if he buys more goods.
10. Both kitty and puppy are favoured in the guests family. Thats why she
likes the double faced embroidery so much.
Ch im 39 : Textile and Knitwear Department

(Ca hng dt my v dt kim)
Dialog A: Silk and Satin
Scene: Mrs Brown (G) looks around with great interest. Now she is approaching the
Textile and Kintwear Department. A shop-assistant (SA) behind the counter
greets her smilingly.
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
Welcome here, madam. What can I show you?

Yes. Have you got any fabrics?
We have woolen fabrics, silk fabrics and synthetic fabrichs as well.
Id like to buy some silk fabrics.
We have good selection of them, suchas figgured silk, reeled pongee, taffeta,
satin, brocade, georgette and so on. Which do you prefer?
Satin, please.
I see. (she shows her some samples). This is tapestry satin, and that is
changeable satin.
Ah, that one looks beautiful. You see, I want to make an evening dress. How
many yards should I buy?
Sorry, we sell fabrics by the metre. May I take your size?( the SA takes her
measurements). Two metres will be enough.
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
AS:
G:
SA:
G:
Is that made of natural silk?

Yes, madam. We are the biggest dealer in the city. You may trust in everything
we sell.
However, I was wondering if the colour will fade in washing.
Its both colourfast and shrink-proof.
Thats great. Ill take 2 metres of it. Besides , I want some reeled pongee for my
blouse.
Do you want the sky blue?
No. dont you have any other colour?
Yes, we have several colours, such as light green, violet, ivory and pink.
Violet is my favourite. Please give me one metre.
Yes, madam. Anything else?
No. how much do I owe you then?
Just a moment, madam.142.60 yuan RMB in all.
Can I pay with credit card?
Sorry, we dont accept credit cards.
Is traveller s check OR, then?
Yes. Please go to the foreign exchange counter and change it to RMB. And Ill
wrap it up for you.
All right. Thank you.
Hi thoi A: vi siu v vi sa tanh

Bi cnh: bBrown (G) nhn quanh mt cch hng th. By gi b ang i n ca
hng dt my v dt kim. Ngi bn hng (SA) pha sau quy ti ci cho b.
SA: Cho mng b n y. Ti c th ch cho b xem nhng g?
G:
Vng, c c vi khng?
SA: Chng ti c vi len, vi siu v loi vi tng hp.
G:
Ti mun mua vi siu.
SA: Chng ti c nhiu loi chng hn nh siu mu, vi la Trung Quc, vi bng
nh la, sa tanh gm thu kim tuyn, vi may qun mng v mtb thch
loi no?
G:
Vi sa tanh.
SA: Ti hiu (c bn hng ch ra cho b y mt vi mu). y l vi sa tanh c bng
v kia c nhiu sa tanh khc na.
G:
, trng rt p. c bit y ti mun may m d hi. ti nn mua bao nhiu
yard vy?
SA: Xin li, chng ti bn vi theo mt. Ti c th o kch c ca b khng? (ngi
bn hng o kch c ca ngi y). hai mt s .
G:
N lm bng siu t nhin?
SA: Vng, tha b. Chng ti l i l ln nht trong thnh ph ny. B c th tin
tng bt c th g chng ti bn.
G:
Tuy nhin, ti hi xem mu ca n c b phai trong lc git khng?
SA: N khng bay mu v khng rt.
G:
Rt tt. ti s mua 2 mt. Ngoi ra, ti mun mua mt t la bng Trung Quc
may o.
SA: B c thch mu xanh da tri khng?
G:
Khng. C c loi mu khc khng?
SA: Vng, chng ti c rt nhiu mu, chng hn nh mu xanh nht, tm, ng voi v
hng.
G:
Mu tm l mu a thch ca ti. Lm n bn cho ti mt mt.
SA: Vng tha b. Cn g na khng ?
G:
Khng, ti tr c bao nhiu?
SA:
G:
SA:
G:
SA:
G:
Lm n i mt cht. Tha b tt c l 142.60 Nhn dn t.

Ti c th tr bng th tn dng khng?
Xin li, chng ti khng chp nhn th tn dng.
Sec du lch c khng?
Vng, hy i n quy i ngoi t v i n thnh RMB. Ti s gi n cho b.
c, cm n.
Dialog B : Fashion
Scene: Miss Green (G) enters the shopping arcade. She is attracted by a Chinese-style
frock. A shop-assistant (SA) is receiving her.
SA: Can I be of any assistance to you, madam?
G:
Im looking for a suit of Chinese style as an evening dress.
SA: How do you like this one?
G:
I like the style, but I dont like the colour. Its a bit too light in colour for the
autumn. Id rather have something darker.
SA: What about this one? Its made of velvet. The dark green is quite in fashion this
year.
G:
Ah, thats my favourite colour. You see, my surname is Green. May I try this on?
SA: Certainly, madam. Please come with me to the fitting eoom.(a few minutes later)
G:
Its really elegant, but Im afraid its a bit loose at the waist. I prefer a little tight.
SA: Sorry, this is the only one we have.
G:
What a same! I like the style very much.
SA: How about having our tailoring department fix it up for you?
G:
Thats a good idea.
SA: Youll have to call in for fitting tomorrow.
G:
OK. By the way, how much do you charge for it?
SA: 750 yuan RMB.
G:
My, thats too dear.
SA: Maybe a bit dear, but the material is the best quality, and our workmanship is the
best in the city.
G:
oh, I expect its worth it. Do you honour credit cards?
SA: Sorry, we dont accept credit cards.
G:
Is a travellers check O.K, then?
SA: Sorry, madam, we only accept cash.
G:
Im sorry. I dont have enough cash for it. While travelling we dont carry much
cash around. Im afraid well have to forget it.
Hi thoi B: Thi trang
Bi cnh: C Green (G) i vo khu mua bn c mi vm. C y b thu ht bi chic o
m di kiu Trung Quc. Ngi bn hng (SA) cho n c.
SA: Ti c th gip g cho c?
G:
Ti ang tm kim b kiu Trung Quc lm chic o d hi.
SA: C c thch ci ny khng?
G:
Ti thch kiu o, nhng ti khng thch mu. N hi qu nht mu i vi ma
thu. Ti mun c mu m hn.
SA: Cn v ci ny? N c lm bng nhung. Mu xanh m rt hp thi trang
nm nay.
G:
, l mu a thch ca ti. C bit , h ca ti l Green. Ti c th th ci
ny khng?
SA: Chc chn, tha b. Hy i theo ti n phng thay (mt vi pht sau )
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
SA:
G:
N tht s thanh nh, nhng ti e rng n hi rng hn tht lng. Ti thch ci

cht mt cht.
Xin li, y l ci duy nht chng ti c.
Tht ng tic, ti thch kiu ny lm.
phng ct may chnh sa cho c nh?
, mt hay y.
Ti s ni sa cho kp ngy mai.
c, ny gi bao nhiu?
750 Nhn dn t.
Qu mc.
C th mc mt cht, nhng cht liu tt nht v y l kiu p nht trong
thnh ph.
, ti hi vng l n ng gi. C c nhn th tn dng khng?
Xin li, chng ti khng chp nhn th tn dng.
Vy sec du lch c c khng?
Xin li c, chng ti ch chp nhn tin mt.
Ti xin li, ti khng c tin mt. trong khi i du lch chng ti khng mang
theo nhiu tin mt. Ti e rng chng ti phi qun n i.
Word List Danh mc t

o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
o
Textile: ..............................................dt my.

Satin: .................................................sa tanh.
Knitwear: ...........................................dt kim.
Brocade: ............................................gm thu kim tuyn.
Fabric: ...............................................vi.
Georgette: ..........................................vi may qun mng v mt.
Wool(l)en: .........................................len.
Tapestry: ............................................vi bng.
Silk: ...................................................vi siu
Measurement: ....................................vic o c
Synthetic: ..........................................tng hp
Dealer: ...............................................ngi bn
Reeledpongee: ...................................vi ng la Trung Quc
Fade:...................................................phai, bay mu
Taffeta: ..............................................vi bng nh la
Colourfast: .........................................khng bin mu
Shrink-proof: .....................................khng co (rt)
Velvet: ...............................................nhung
Violet:.................................................mu tm
Elegant: .............................................thanh lch, tao nh
Ivory:..................................................mu ng voi
Loose: ................................................lng lo
Favourite: ..........................................yu thch
Tight: .................................................b st
Wrap: .................................................gi
Waist:.................................................tht lng
Fashion: .............................................thi trang
Shame:................................................iu ng tic
Attract: ..............................................thu ht
o Tailor:.................................................th may
o Frock:.................................................o m di
o Quality: .............................................cht lng
Notes Ghi ch
1. Such as figured silk, reeled pongee, taffeta, satin, brocade, georgette and so
on
Chng hn nh vi siu, vi ng la Trung Quc, vi bng nh la, sa tanh,
gm thu kim tuyn, vi may qun mng v mt va
2. Tapesrty satin, changeable satin
Vi sa tanh bng, vi sa tanh c bin i
3. Sell fabrics by the metre/yard
Bn vi theo mt / yard
4. Take ones size / measurement
o kch c ca ai
5. She is attracted by a Chinese frock
C y b thu ht bi chic o m di Trung Quc.
6. Try something on / the fitting room
Th (mc th) / phng th
7. What a shame!
Tht ng tic!
8. How about having our tailoring department fix it up for you?
phng ct may sa li cho bn nh?
9. Im afraid well have to forget it.
Ti e rng chng ti phi qun n i
10.
Useful Expression Cm t hu dng

o Cotton fabrics ..............................vi cotton
Pure cotton cloth: ......vi cotton nguyn cht
Double-sided khaki: . .vi kaki hai mt
Waterproof cloth: ......vi chng nc
Blue jean: ..................vi jean xanh
Seersucker: ................vi xp(c sc)
Corduroy: ..................vi nhung k sc
o Woollen fabrics ...........................vi len
Wool serge: ...............vi xc len
Gabardine: .................vi gabadin
Tweed: .......................vi tut s
Melton: ......................vi melton
Flannel: .....................vi flannel
Cashmere: .................vi ct-s-mia
o Synthetic fabrics ..........................vi tng hp
Terylene: ...................vi x
Nylon: .......................vi nylon
Vinylon: .....................vi vinylon
Acrilan: .....................vi acrilan
Kapron/ capron: ........vi kapron/capron
Dacron: ......................vi dacron
o Garments .....................................qun o
Chinese tunics: ..........o ca b qun phc
Swallow-tailed coat: ..o ui bm phng

Evening dress: ...........o d hi
Wedding dress: ..........o ci
Overalls: ....................qun ym
Cowboy suit: .............b cao bi
Sportswear: ............... th thao
School uniform: ........ng phc hc sinh
Military uniform: ......ng phc qun i
Bathing suit: .............. tm
Swimming suit: ......... bi
Exercises bi tp
(Tr li cc cu hi sau)
1. Where does the guest look around with great interest?
2. What does the guest want to buy?
3. What kinds of fabrics are available in this department?
4. How do they sell fabrics, by the yard or the metre?
5. How about the quality of the satin?
6. What colour does the guest like best?
7. How much do they sell for the satin and pongee?
8. How does the guest pay for the fabrics she buys?
(Hon thnh cc bi hi thoi sau)
Dialog 1
SA: ...................................................................................................................?
G:
Yes. Ive been invited to a weeding ceremoney. Id like to buy a western-style
suit.
SA: ...................................................................................................................?
G:
I prefer a double-breasted suit.
SA: ...................................................................................................................
G:
Im glad to hear it. Will you please show me a sample?
SA: ...................................................................................................................
G:
Yes. The workmanship is excellent. I like it very much.
Dialog 2
G:
Id like to buy a cowboy suit for my son. Can you help me?
SA: ...................................................................................................................?
G:
I dont care about the brand as long as it is durative. You see, he is a rugby
fan
SA: ...................................................................................................................?
G:
Ah, its fun. Ive heard of this brand. Is it durative?
SA: ...................................................................................................................?
G:
Good. Ill take it, then. How much does it cost?
SA: ...................................................................................................................?
G:
No, just a bag is all right.

(Hy lm bi hi thoi vi tnh hung cho sn)
(
(
(
(
(
(
(
(
(
(
o Situation A: the shop-assistant is recommending some woollen fabrics to a

gentleman, who wants to make a Western-style suit.
o Situation B: a guest is trying to find a bathing suit made of towelling. The
shop-assistant is receiving him.
o Situation C: a young lady is looking for a babys suit. The shop-assistant
shows the samples, explains the quality and styles.
IV. True or false:
( ng hoc sai)
)
1. In the textile department you can get various kinds of school textbooks.
)
2. Synthetic fabrics are not available at the counter.
)
3. They sell fabrics sometimes by the yard and sometimes by the metre.
)
4. The textile and knitwear department has a very good reputation in the city
so you can trust in every thing they sell.
)
5. The changeable satin is colourfast so its colour will never fade in
washing.
)
6.. Mrs Brown buys two metres of pongee and one metre of satin.
)
7. Miss Green is interested in a Chinese-style frock. She likes the style very
much, but dislike the colour.
)
8. The violet colour is coming into fashion in this year. And it is Miss
Greens favourite.
)
9. The frock is very elegant but its a little tight at the waist. Miss Green
prefer a bit loose.
)
10. At last Miss Green takes the Chinese-style frock. She pays for it with
travellers checks.
Ch im 40 : At the Medicine and Foodstuff Department

(Ti hiu thuc v quy thc phm)
Dialog A: Tonics
Scene : Mr Black (G) is looking at different kinds of tonics at the medicine counter. A
shop assistant (SA) comes to wait on him.
SA: Are you looking for something, sir ?
G:
Yes, my wife suffers from heart trouble. I was told that Chinese medicine can
treat weakness of the heart. Is that so ?
SA: You are right, sir. Please tell her not to worry . I suggest she take some Jilin
Ginseng.
G:
Ah, Ive heard of American Ginseng, but what is Jilin Ginseng.
SA: Its a special product of Northeast china. Its good for strengthening the heart.
And it can also build up energy and enrich blood. I think, its just the right thing
for your wife.
G:
Thats great! Would you please tell me how to take it?
SA: Cut the Ginseng into slices and put some 20 slices into a bowl with a little water
and steam them. Then drink the broth. You can also soak the Ginseng in wine or
stew them with chicken.
G:
Its very kind of you. How do you sell the Ginseng ?
SA: They are sold by piece and weight. This one is 200 yuan RMB.
G:
Could you cut it into slices for me?
SA: Yes, of course. Anything else I can do for you?
G:
Now, Id like to buy some tonic for my self. Can you recommend something ?
SA: My pleasure. You can try the Fresh Royal Jelly. It is the food for queen bees. Its
highly nutritious.
G:
SA:
Thats good. Please give me 2 bottles.

Yes, sir.
Hi thoi A: thuc b
Bi cnh: ng Black (G) ang xem cc loi thuc b khc nhau ti quy thuc. Ngi
bn hng (SA) i n phc v ng.
SA: ng ang tm kim g, tha ng?
G:
Vng, v ti b yu tim. Ti nghe ni rng thuc bc c th tr bnh yu tim. C
ng vy khng?
SA: ng ni ng, tha ng. Hy ni vi c ta ng lo lng. Ti ngh c y nn
ung sm Jilin.
G:
, ti nghe ni v sm M, nhng sm Jilin l g?
SA: N l mt sn phm c bit ng bc Trung Quc. N rt tt cho tim. V
cng c th lm tng lc v lm b mu. Ti ngh n rt ph hp cho v ca
ng.
G:
Rt tt, c c th ni vi ti cch ung nh th no?
SA: Ct sm thnh nhng lt mng v b 20 lt vo trong mt ci t vi mt t nc
v hp ln. Sau ung nc sp. ng cng c th ngm sm vo trong ru
hoc hm chng vi g.
G:
C rt tt, c bn sm nh th no?
SA: Chng ti bn theo tng mu v cn. Ci ny l 200 yuan RMB.
G:
C c th ct n thnh nhng mnh nh dm ti?
SA: Vng d nhin, cn iu g khc ti c th lm cho ng khng?
G:
By gi, ti mun mua mt t thuc b cho chnh ti. C c th gii thiu cho
ti mt vi th?
SA: Rt hi lng. ng c th th Fresh Royal Jelly. y l thc n dnh cho ng
cha. N c cht dinh dng cao.
G:
Rt tt, bn cho ti 2 chai.
SA: Vng, tha ng.
Dialog B: Chinese Tea

Scene: Mrs Brown (G) is standing by the foodstuff counter. She has chosen a tin of
Longjing Tea.
SA: Youve made a good choice, madam. This is a first-class green tea. The best
Longjing is done by hand. It is fresh green, aromatic, sweetish and smooth in
appearance.
G: Its very kind of you to tell me about it. You see, everyone in my family likes to
drink, but they have different tastes. So Id like to buy a few different kinds of
Chinese tea. What else can you suggest?
SA: Since you are now in Suzhou, Id like to recommend Jasmine Tea to you. It is
high quality green tea mixed with dried Jasmine flowers. So it has a wonderful
fragrance. It sells well on domestic and foreign markets.
G:
My husband likes black tea. He used to drink Indian Black Tea, but now hed
like to try some Chinese. Have you got any?
SA: Yes, madam. We have Qimen Black Tea. It has a rich, sweet smell, fine both in
appearance and in quality. It has been honoured as one of the most famous black
teas in the world.
G:
I hope he will like Qimen Black Tea. One more thing, I was told that there is a
sort of Chinese tea that is something between green tea and black tea. And it has
a reducing effect. Is that so?
SA:
Ah, thats Wulong Tea. Its very refreshhing and helps you to get rid of tiredness.
In order to keep a good figure, more and more foreign visitors, especially ladies,
come to buy WulongTea.
G:
Thank you for your explanation. Ill take 2 tins of each. By the way, can I use
my travellers checks here?
SA: Certainly, madam. Would you please step over to the cashiers desk? She will
cash the travellers checks for you.
(At the cashiers desk)
C:
Can I help you, madam?
G:
I want to cash some travellers checks.
C:
How much would you like to exchange?
G:
100 U.S dollars. Whats the exchange rate today?
C:
Its 872.83 yuan RMB to 100 U.S dollars. May I have your passport, please?
G:
Here you are.
C:
Would you please sign your name in the space at the top of the form?
G:
Fine (She signs her name )
(336 359)
C: Thank you, madam. Eight tins of tea cost 312 yuan RMB. Heres your passport and
your change-560.83 RMB. (Back to the counter).
SA: Heres your tea and receipt.
G: Thank you for your excellent service.
SA: Its my pleasure. Thank you for shopping here.
Hi thoi B: Tr Trung Quc
Bi cnh: b Browns (G) ang ng cnh quy thc phm. b ta chn mt hp tr
Longjing
SA: B chn loi ngon, tha b. y l loi tr xanh hng nht. Longjing l th ngon
nht c lm bng tay. Trn n xanh ti, thm ngt, ngt v du.
G: C rt tt ni cho ti v iu . C bit mi ngi trong gia nh ti thch ung
tr, nhng h c s thch khc nhau. V vy ti mun mua vi loi tr Trung Quc
khc nhau. C c th gii thiu loi khc.
SA: Bi v b Suzhou nn ti mun gii thiu cho b tr hoa li. N l mt loi tr
xanh c cht lng cao, trn vi hoa li kh. V vy n c mi thm rt tuyt vi.
n bn chy trn th trng ni a v nc ngoi.
G: Chng ca ti thch tr en. ng y thng ung tr en n . Nhng by gi ng
ta mn th tr Trung Quc. C c loi no khng?
SA: Vng, tha b. Chng ti c loi tr en Qimen. N c mi v ngt, trng p b
ngoi v tt v cht lng. N c ca ngi l mt trong nhng loi tr en ni
ting nht th gii.
G: Ti hy vng ng y s thch loi tr en Qimen. C mt iu na ti c nghe ni
rng c loi tr Trung Quc c cht lng gia tr xanh v tr en. V n gim cht
lng ri. C ng vy khng?
SA: , l tr Wulong. N lm tnh to v gip bn khi s mt mi. gi c
than hnh p v khe, ngy cng nhiu du khch, c bit l ph n n mua tr
Wulong.
G: Cm n s gii thch ca c. Ti s mua hai hp mi loi. ny, ti c th s dng
check du dch y khng?
SA: Chc chn, tha b. Mi b bc n bn thu ngn. C y s i sec du lch cho b.
(ti bn thu ngn)
C: Ti c th gip b c khng?
G: Ti mun i sec du lch

C: B mun i bao nhiu?
G 100 la M. T gi hi oi hm nay l bao nhiu?
C: 872.83 yuan RMB cho 100 la M. Vui long cho ti xem h chii.
G: H chiu y
C: B lm n in tn vo ch trng u mu.
C: c (b ta k tn vo)
C: Cm n b. Tm hp tr gi 312 yuan RMB. y l h chiu ca b v tin thi l
560.83 yuan RMB.
(tr li quy)
SA: y l tr v bin nhn ca b
G: Cm n v s phc v tuyt vi ca bn.
SA: l nim vui ca ti. Cm n b n y.
Word List Danh mc t
Food stuff
:thc phm
Weight
:trng lng
Tonic
:thuc b
Royal
:thuc v hong cung
Suffer
:b bnh
Jelly
:nc tri cy nu ng
Treat
:iu tr
Queen
:hong hu, cha(ong)
Ginseng
:sm
Nutrious
:bi dng
Strengthen
:tng lc
Tin
:hp thic
Energy
:lc
Aromatic
:thm ngt
Enrich
:lm tng, b
Sweetish
:hi ngt
Broth
:nc sp
Smooth
:du
Soak
:ngm
Jasmine
:hoa nhi
Stew
:hm
Fragrance
:mi thm
Domestic
:ni a
Effect
:hiu lc
Indian
:n
Refreshing
:ti tnh li
Reduce
:gim
Space
:khong trng
Notes Ghi ch
1. Jilin ginseng, American ginseng
Sm Jilin sm M
2. Its good for strengthening the heart. And it can also build up energy and enrich
blood.
N tt cho vic lm khe tim. V n cng lm tng lc v lm b mu.
3. I think, iits just the right thing for your wife.

Ti ngh, l th thch hp cho v ti.
4. Longjing Green Tea, Jasmine (scented) Tea, Qimen Black Tea, Wulong Tea
Tr xanh Longjing tr c v hoa nhi tr en Qimen tr Wulonhg
5. The best Longjing is done by hand. It is fresh green, aromatie, sweetish and
smooth in appearance
Tr Longjing ngon nht c lm bng tay. Trng n xanh ti, thm ngt, hi
ngt v du.
6. One more thing
Mt iu na.
7. I was told that there is sort of Chinese tea that is something between Green tea
and Black tea. And it has a reducing effect.
Ti c nghe ni rng c mt loi tr Trung Quc c cht lng gia tr xanh
v tr en. V n gim cht lng ri.
8. Its very refreshing and helps you to get rid of tiredness.
N lm bn ti tnh v gip bn khi mt mi.
9. In order to keep a good figure.
gi c thn hnh khe p.
Useful expressions Cm t hu dng
Wild Ginseng
: sm di
Korean Ginseng
: sm i hn
Young Pilose Antler
: gc nai Pilose
Pearl Powder
: bt ngc trai
Pearl Oral Liquid
: ru truyn thng ngc trai
White Fungus
: nm trng
Birds Nest
: nc yn
General Tonic Wine
: ru thuc chn
Ginseng Tea
: tr sm
Rose Tea
: tr hoa hng
Chrysanthemum Tea
: tr hoa cc
Instant Lemon Tea
: tr chanh ung lin
Almond Tea
: tr hnh o
Buttered Tea
: tr b
Bag Tea/Teabags
: tr gi/gi tr
Sanhua Anti-adiposis Tea
: tr chng bo Sanhua
Exercises Bi tp
I.
Tr li cc cu hi sau
1. What does the guest look for at the medicine counter?
2. Some people think that only Western medicine can treat weakness of the
heart. Do you agree with them?
3. What does the shop-assistant recommend to the guest?
4. Whats the use of Jilin Ginseng?
5. Do you happen to know how to take Jilin Ginseng?
6. How do they sell the Ginseng?
7. What else does the guest buy at the counter?
8. Do you take nay tonics at home? What are they if you do?
II.
1. G: I was told that there is a kind of Chinese tea that is called Vigorous and
Graceful Tea. Is that so?
SA: Ah, thats
. Its
G: Does it have any special effect?
SA: Yes,
. Thats why
G: Great! My wife is getting a bit fatter these days. Now she is interested in
body-building.
SA: thats a good exercise. But I should say, theres another good way
. That is
G: I do believe you. Ill take six tins, then.
SA: Why not a dozen tins? If so, well
G: Well, Ill listen to you.
2. SA:
?
G: Yes, my son was injured in a traffic accident. Now he stays at home.
Doctor says he needs suppliment some tonics.
SA:
Fresh Royal Jelly
G: Whats the Fresh Royal Jelly?
SA:
.
G: Thats good. How do you sell it?
SA:
G: And how much does it cost a bottle?
SA:
G: Heres 360 yuan RMB. Ill take three bottles
III.
Situation A: A guest has chosen two places of Wild Ginseng. Now he is making a
bargain with the shop-assistant.
Situation B: A guest doesnt know how to take White Fungus. The shop-assistant
explains it to him. Then the guest intends to buy three boxes, but the
shop-assistant suggests he buy three more boxes.
Situation C: A young lady wants to buy some tea that has reducing effect. But
Wulong Tea is sold out. The shop-assistant recommends the Sanhua
Antiadiposis Tea to her.
IV.
True or false:
ng hoc sai
(
) 1. The guest suffers a lot from heart trouble. Thats why he wants to
buy some tonics.
(
) 2. Traditional Chinese medicine can treat weakness of some internal
organs.
(
) 3. Jilin Ginseng is a special product of Jilin Province. It can build up
energy and enrich blood
(
) 4. People often soak the Ginseng in beer or stew them with beef.
(
) 5. In the old days, only Royal family members enjoyed the Royal Jelly.
Hence the name.
(
) 6. The best Longjing Green Tea is done by both hand and machine.
(
) 7. Jasmine Tea is a mixture it is made of green tea and fresh jasmine
flowers.
(
) 8. If you want to keep a good figure, youd better drink Wulong Tea
because it has a reducing effect.
(
) 9. Different people enjoy different kinds of tea.
(
) 10. The shop-assistant cashes the travelers checks, and then gives the
tea, receipt and change to the guest.
Ch im 41:
At the enamel pottery and Porcelain Ware Department
(Ti ca hiu gm trng men v s)
Dialog A: Cloisonn Ware
Scene: Mr. Black (G) wants to buy vase. Now he is standing by the counter. A shopassistant (SA) comes to his help.
SA: Good morning, sir! Are you being served?
G: No, have you got any vase?
SA: Certainly sir. We have good selection of them. What would you like, porcelain,
lacquer or Cloisonn?
G: Cloisonn? Ive never heard of it. Can you give me some idea?
SA: Cloisonn is a traditional enamel ware, known as the Jingtal Blue in China. It is
so called because the craft was developed in the reign of Emperor Jingtal in the Ming
Dynasty and blue is the typical colour used for enameling.
G: Oh, I see. Can you show me one of these wares?
(The SA takes a large Cloisonn vase out)
SA: Here is a cloisonn vase. It is bright in colour and exquisite in design.
G: And I should say, it is elegant in moulding. But do you have something smaller than
this one?
SA: Yes, sir. How do you like this medium-sized one?
G: Ah, thats just what I want. How much is it?
SA: 360 yuan RMB. You know, the making of cloisonn ware requires a rather
elaborate and complicated process
G: The price is reasonable. But Im afraid I havent brought enough cash with me. Do
you honour credit cards?
SA: Yes, sir. What kind have you got?
G: Visa
SA: That will be fine. May I have your signature on the print please?... Thank you.
Heres your card, and this is your purchase. Thank you for shopping with us. Good bye,
sir!
Hi thoi A: s Cloisonn
Bi cnh: ng Black (G) mun mua mt bnh hoa. By gi ng ta ang ng cnh quy
bn hng. Ngi bn hng (SA) i n phc v ng ta.
SA: xin cho ng! C ai phc v ng cha ?
G: khng, c c bnh hoa khng?
SA: c, tha ng. Chng ti c mt s bnh rt p. ng mun loi no, bnh s, sn
mi hay loi Cloisonn?
G: cloisonn? Ti cha bao gi nghe ni v n. C c th cho ti bit c khng?
SA: Cloisonn l mt loi gm trng men truyn thng, c xem nh Cnh Thi
Lam Trung Quc. n c gi nh vy bi v ngh th cng c pht trin vo thi
cai tr ca hong Jingtai triu i Minh v mu xanh l my in hnh c dng
trng men.
G: , ti hiu. C c th ch cho ti mt trong nhng loi gm ny c khng ?
(ngi bn hng ly mt bnh Cloisonn ln ra)
SA: y l bnh Cloisonn. Mu sng v thit k th tuyt vi.
G: v ti nn ni rng cch c ny l thanh nh. Nhng c c ci no nh hn ci ny
khng?
SA: Vng tha ng. ng c thch ci bnh c trung bnh ny khng?
G: , chnh l ci ti thch. Bao nhiu vy?
SA: 360 yuan RMB. ng bit , vic lm gmj Cloisonn i hi s t m v tinh

t.
G: gi th phi chng ri. nhng ti e rng ti khng mang tin mt. C c th chp
nhn th tn dng khng?
SA: Vng, tha ng. ng c loi g?
G: Visa.
SA: tt ri. Cho ti xin ch k ca ng Cm n. y l th ca ng v y l hng
mua ca ng. Cm n ng n y, tm bit ng.
Dialog B: Pottery and Porcelain Ware
Scene: Mr. Black (G) comes to the Pottery and Porcelain Counter. A smiling shopassistant (SA) receives him.
SA: good afternoon, sir! What can I do for you?
G: good afternoon! Id like to buy a tea set for my friend. Can you recommend some to
me?
SA: certainly, sir. We have a great variety of them. Please take a look at the egg-shell
wares of Jingdezhen, the underglazed wares of Liling and bone china of Tangshan.
G: what colours are they?
SA: when it comes to colours, we have Qinghua (blue and white), Fencai (powder
enamel), Doucai (contrasted colours) and so on. What kind would you like?
G: do you have something like this? (He holds out a photo)
SA: ah, we have the item here. We call it Linglong or Melie (rice pattern). You can see a
number of translucent glazed holes in it which look like grains of rice. Hence the name.
(The SA takes a sample out.) Is this the one you want?
G: yes, exactly
SA: youve made a good choice. Thats Jingdezhens specialty. Many foreign friends
come to buy porcelain ware of this kind.
G: Its really marvelous! This is the very thing Ive been dreaming of.
SA: do want it for four, six or eight persons?
G: Err a set for six persons will do. How much is this?
SA: 120 yuan RMB per set.
G: Ill take it then.
SA: thank you, sir. Would you like to take it with you or have it shipped?
G: would it be possible to have it shipped back to USA?
SA: yes, sir. We can pack and ship anything for you.
G: thats very nice. Id like to ship it by sea freight much will the postage come to?
SA: 80 yuan RMB, including the packing charge and insurance.
G: when will it reach me?
SA: youll probably get it in about a month.
G: good. Heres the money.
SA: thank you, sir. Heres your receipt. Please give me your home address. Well ship it
to the nearest port.
G: thanks a lot.
SA: you are welcome. Please come again.
Hi thoi B: gm v s
Bi cnh: ng Balck (G) i n quy gm v s. Mt c bn hng ti ci n
tip ng.
SA: xin cho ng! Ti c th gip g cho ng?
G: xin cho, ti mun mua mt b tch tr cho bn ca ti. C c th gii thiu cho ti
mt vi th ?
SA: chc chn ri, tha ng. Chng ti c rt nhiu loi. Hy nhn vo gm v trng
ca Jingdezhen. gm ca Liling v s p (lm bng t st v tro xng) ca
Tangshan.
G: chng c mu g?
SA: khi ni n my, chng ta c Qinghua (xanh v trng) Fencai (bt men), Doucai (c
mu sc tng phn) v v.v ng thch loi no?
G: c c ci no ging loi ny khng ? (ng ta a ra mt tm hnh)
SA; , chng ti c mu y. Chng ti gi n l Linglong hoc Melie (mu ht
la). ng c th nhn thy mt s l c trng men trong m trng ging nh nhng
ht la ci tn bt ngun t . (ngi bn hng a ra mt mu ). y c phi l ci
ng mun?
G: vng, ng ri.
SA: ng chn hay y. l ci c trng ca Jungdezhen. Nhiu ngi khch nc
ngoi n mua gm s loi ny.
G: n tht tuyt vi! ci ny chnh l ci ti tng c c.
SA: ng mun s dng n cho bn, su, hay tm ngi?
G: mt b cho su ngi. Gi bao nhiu vy ?
SA: 120 yuan RMB mi b.
G: ti s mua n.
SA: cm n ng. ng mun ly n by gi hay ng mun nh chuyn ln tu?
G: c th nh chuyn ln tu a v M c khng ?
SA: vng, tha ng. Chng ti c th ng gi v chuyn ln tu bt c th g cho ng.
G: rt chu o. Ti mun chuyn ln tu theo ng bin. Ph chuyn n l bao nhiu?
SA: 80 yuan RMB, bao gm c tin ng gi v bo him
G: khi no th n?
SA: ng c th nhn n trong khong mt thng.
G: tt, tin y.
SA: cm n ng. u l bin lai ca ng. Hy cho ti a ch nh ca ng. Ti s
chuyn n n cng gn nht
G: cm n nhiu.
SA: khng c g. Mi ng gh li khi khc.
Word list Danh mc t
Enamel
: men
Pottery
: gm
Porcelain
: s
Cloisonn
: s Cloisonn
Ware
: s
Lacquer
: sn mi
Craft
: th cng
Develop
: pht trin
Reign
: cai tr, s cai tr
Emperor
: hong
Typical
: in hnh, tiu biu
Mould
: c
Medium-sized
: kch c trung bnh
Require
: yu cu, i hi
Elaborate
: kinh t
Complicated
: phc tp, tinh t
Process
: qu trnh
Purchase
: vic mua bn, mua bn
Variety
: nhiu
Egg-shell
: v trng
Powder
: bt
Contrast
: tng phn
Translucent
: trong m
Grain
: ht
Hence
: v vy, do
Ship
: chuyn ln tu
Freight
: hng ha, chuyn ch
Postage
: ph chuyn
Insurance
: bo him
Notes ghi ch
1. Cloisonn is a traditional enamel ware, known as the Jingtai Blue in China. It
is so called because the craft was developed in the reign of Emperor Jingtai in
the Ming Dynasty, and blue is the typical colour used for enameling.
Cloisonne l mt loi gm trng men truyn thng, c xem nh l Cnh
Thi Lam Trung Quc. n uc gi nh vy b v ngh th cng c pht
trin thi cai tr ca hong Jingtai triu i Minh v mu xanh l mu
tiu biu c s dng cho vic tang men.
2. It is bright in colour and exquisite in design elegant in moulding
Mu sc th sang c thit k tuyt vi vic c th thanh nh.
3. the making of cloisonn ware requires a rather elaborate and complicated
process.
Vic lm gm cloisonn yu c mt qu trnh t m v tinh t.
4. A tea set
Mt b tch tr
5. When it comes to colours, we have Qinghua (blue and white), Fencai (powder
enamel), Doucai (contrasted colours) and so on.
Khi ni n mu, chng ta c Qinghua (xanh v trng), Fencai (men bt),
Doucai (mu tng phn) v.v
6. We call it Linglong or Melie (rice pattern). You can see a number of translucent
glazed holes in it which look like grains of rice. Hence the name.
Chng ti gi n l Linglong hoc Melie (mu ht la). ng c th nhn thy
mt s l c trng men trong m trng ging nh nhng ht la, ci tn bt
ngun t .
7. Its really marvelous! This is the very thing Ive been dreaming of
Tht tuyt vi! ci ny chnh l ci ti tng c c.
8. Id like to ship it by sea freight much will the postage come to?
Ti mun chuyn ln tu theo ng bin. Ph chuyn khi n l bao nhiu?
Useful expression cm t hu dng
Black/white pottery
: gm en/trng
Glazed pottery
: gm trng men
Fine pottery
: gm tinh xo
Cinnabar tea set/pot
: b tch tr/m mu son
Glazed colour tile
: ngi mu c trng men
Terra-cotta warrior figure of the Qin Dynasty : hnh tng ngi lnh t nung
ca triu i nh Tn
Tri-colour glazed pottery of the Tang Dynasty: gm trng men 3 mu ca

triu i Tn
Celadon
: trng men ngc bch
Black/white porcelain
: s en/trng
Qinghua (blue and white porcelain: s xanh v trng
Wucai (five-colours)
: Wucai (c nm mu)
Enamel colours
: cc mu men
Cracked porcelain
: s d v
Childs face
: mt ca mt a tr
Bottle
: nt chai
Vase
: bnh
Pot with handle
: bnh c quai
Incense burner
: cht t hng trm
Vessel
: chu, vi
Tripod
: gi ba chn
Platter/tray
: a to/mm khay
Jar
: bnh, l
Exercises bi tp
I.
Tr li cc cu hi sau
1. What does the guest want to buy at the counter?
2. What kinds of vases are available at the counter?
3. Can you tell something about cloisonn? How is it called in China?
4. How is the cloisonn vase the shop-assistant shows to the guest?
5. What size of a vase does the guest want?
6. Why does the guest think the price reasonable?
7. Does the guest bring enough cash with him?
8. How does he pay for the cloisonn vase at last?
II.
1. SA:
?
G: No, have you got any coloured porcelain wares?
SA:
, such as Fencai, Doucai, Wucai and Enamel
colours,
?
G: I prefer Fencai.
SA: Youve made
. This kind of porcelain has become
G: Really? Can you tell me something about its history?
SA:
in the reign of Emperor Qian-long in the Qing Dynasty,
therefore
more than 200 years.
G: Great! Will you show me a couple of large-sized Fencai vases. Id like to
place them in the parlor.
2. SA:
?
G: Yes, its elegant in moulding. But Im afraid it is not so lustrous as the
porcelain one.
SA:
different kinds. This one
G: Ah, cinnabar. Ive heard of it. Its high-quality purple sand clay. And it is
permeable and absorbent.
SA:
the best material for a tea set
G: I should say, I cant resist the temptation. Will you please choose two sets for
me?
SA:
III.
Situation A: A guest wants to buy large-sized platters, but they are not available at the
counter. The shop-assistant suggests he buy some thing else.
Situation B: A guest expects to have some fine porcelain wares. The shop-assistant
recommends a cracked porcelain tea set to him.
Situation C: A guest has chosen an underglazed red bowl but he doesnt think the price
reasonable. The shop-assistant explains that its not dearer than that in other places and
its almost cost price.
IV.
True or false:
ng hoc sai
(
) 1. The guest has never heard of Jingtai Blue wares
(
) 2. Cloisonn wares were very popular in the reign of Emperor Jingtai in
the Ming dynasty
(
) 3. The guest would like to have a small-sized vase
(
) 4. It is very difficult to make cloisonn wares.
(
) 5. The guest pays for the vase with travelers checks.
(
) 6. The bone china of Liling is just as famous as the underglazed wares
of Tangshan.
(
) 7. In fact, the number of translucent holes in the bowls are grains of
rice. Thats why bowls of this kind are called Melie.
(
) 8. Cinnabar tea set is considered Yixings specialty.
(
) 9. They offer excellent service to guests. It is possible to ship anything
by sea freight except the cracked porcelain wares.
(
) 10. They will send the vase to the guests home.
Ch im 42
At the Tourist Souvenirs Department
Ti ca hiu bn lu nim cho khch du lch
Dialog A: Papercuts and Picture Postcards
Scene: Miss Green (G) is eager to buy some souvenirs for her kin and friends. A shopassistant (SA) greets her with a smile.
SA: good morning. Are you looking for something, madam?
G: Id like to take some gifts home for my kin and friends. Would you show me
something typically Chinese?
SA: certainly, madam. There are some local products available here. This is Yangzhou
papercuts. They are made by artisans of Yangzhou Arts and Crafts Institute.
G: how do they make the cutting?
SA: with a pair of scissors and a piece of paper, the artisans can produce in just a few
minutes papercuttings of human figures, landscape, flowers, birds, and many other
things.
G: I suppose, Yangzhou paper cutting is the best one of its kind.
SA: yes, madam. Paper putting of Yangzhou has created a unique artistic style and
strong local features.
G: thats great! Now, would you please show me some samples?
SA: certainly, madam. How do you like this landscape?
G: its really good. Im sure, my father will appreciate it very much. Noew, Id like to
have something else for my youngest brother. He is only six years old.
SA: what about this one?
G: ah, giant panda. So far as I know, it is a very rare animal.

SA: you are right. China is the homeland of giant pandas so it could be an ideal gift for
your kin or friends.
G: Good idea! Ill take both of them.
SA: thank you, madam. Anything else you want?
G: yes, Id like to have some pictures of this part of China.
SA: I see. We have postcards with pictures of local landscape. This is of Suzhou
landscape. Look, the famous Leaning Tower on Tiger Hill, the Lingering Garden, the
Hanshan Buddhist Temple and so on.
G: its very nice. Ill be glad to have them remember my time here. And it will be a
good thing to show my family so that they can see how the garden city looks. Please
give me 2 sets of Suzhou arid one set of Shanghai.
SA: Thank you, madam.
Hi thoi A: giy ngh thut v bu thip nh
Bi cnh: c Green (G) ho hc mua vi mn qu k nim cho b con v bn b. Ngi
bn hng (SA) cho n c vi mt n ci.
SA: xin cho ! c ang tm kim ci g th, tha c ?
G: Ti mun mua mt vi mn qu v nh cho b con v bn b. C c th ch ti vi
th in hnh ca Trung Quc?
SA: Chc chn ri. C vi sn phm a phng c sn y. y l kiu ct giy ct
ngh thut Yangzhou. c lm bi cc th th cng lnh ngh ca vin ngh thut v
th cng Yangzhou.
G: H thc hin vic ct nh th no?
SA: Bng mt ci ko v mt mu giy. Nhng ngi th th cng lnh ngh c th ct
c cc hnh ngi, phong cnh, bng hoa, chim v vi loi khc ch trong mt vi
pht.
G: Ti cho rng giy ngh thut Yangzhou l loi p nht.
SA: Vng, tha b. Cng vic ct giy ca Yangzhou to ra mt phong cch ngh
thut duy nht v mang m tnh a phng.
G: Rt hay! No c c th ch cho ti vi mu?
SA: Chc chn, tha c. C c thch phong cnh ny khng?
G: N tht s p. Ti chc chn ba ti s nh gi cao v n. No ti mun mua ci
khc cho em trai t ca ti, n ch mi 6 tui.
SA: Ci ny c khng?
G: , mt con gu trc khng l. Nh ti bit, n l mt loi th him.
SA: C ni ng. Trung Quc l mt mnh t ca nhng con gu trc khng l, v vy
n c th l mn qu l tng cho b con hoc bn b.
G: Mt kin hay, ti s mua hai ci .
SA: Cm n c, c c mun mua ci khc khng?
G: Vng, ti mun c mt vi bc nh v vng ny ca Trung Quc.
SA: Ti hiu. Chng ti c bu thip c hnh phong cnh a phng. y l phong
cnh Suzhou. Hy xem y l thp Lingering ni ting trn i Tiger, khu vn
Lingering, n pht Hanshan v v.v
G: N rt p. Ti rt sung sng c chng nh li thi gian ca ti y. V n l
mt vt p ch cho gia nh ca ti h c th nhn thy thnh ph ca cc khu
vn trng nh th no. Hy bn cho ti hai b Zuzhou v mt b Shanghai.
SA: Cm n c.
Dialog B: Theatrical Masks and Clay Figurines
Scene: Mr Black (G) is looking at the theatrical masks with great curiosity. A shopassistant (SA) comes to wait on him.
SA: Good evening. Can I help you, sir?
G: Yes, what are these coloured pieces?

SA: They are theatrical masks. Have you heard of Beijing opera?
G: Yes. Though Ive never enjoyed it, I know it is a classical opera.
SA: You are right. Perhaps for foreign viewers, the most impressive thing is the painted
faces of the actors.
G: What do you mean by painted faces?
SA: The faces of the actors are painted in various patterns with different colours to show
what kind of character they represent.
G: Can you tell me some details?
SA: For instance, red often stands for loyalty and courage, black for honesty and
uprightness, white for treachery, blue for cruelty and so on. Then the audience
knows more or less from the make-up what sort of person etch character is as soon as he
comes on stage. Now lets return to muttons. All these pieces are the imitation of their
painted faces.
G: It sounds interesting! I was wondering what are they made of?
SA: They are made of plaster. And we sell them in sets of four. They come in this
beautiful case lined with brocade.
G: They are distinctively Chinese. Ill take 2 sets. Is there anything else you can
recommend to me?
SA: What do you think of Wuxi Clay Figurines? The artisans of Wuxi mould figurines
with local fine clay and then paint them in an exaggerated way. They all look life-like,
especially the dramatic figures. They are the best.
G: Ah, what a lovely baby!
SA: We call it the Lucky Fatty. It is considered the symbol of fortune and happiness.
G: Im sure my children will like it. Please give me a dozen and pack them together.
SA: Yes, sir. Ill wrap them up well for you.
G: Thank you.
Hi thoi B: Cc mt n kch ngh v cc nhn vt bng t st
Scene: ng Black (G) ang xem cc mt n biu din trn sn khu mt cch rt hiu
k. C bn hng (SA) i n tip ng.
SA: Xin cho, ti c th gip g cho ng?
G: Vng, nhng vt c t mu ny l g?
SA: Chng l nhng mt n c biu din trn sn khu. ng nghe v ca kch opera
Beijing cha?
G: Vng. Mc d ti khng bao gi thch n. Nhng ti bit l mt loi ca kch opera
c in.
SA: ng ni ng. C l i vi nhng ngi xem ngoi quc, iu n tng nht l
nhng gng mt din vin c v.
G: Nhng gng mt c v c ngha l g?
SA: Mt ca cc din vin c v theo nhiu mu khc nhau vi mu sc khc nhau
ch ra loi nhn vt no m h trnh din.
G: C c th ni vi ti vi chi tit?
SA: V d, mu tng trng cho long trung thnh v tnh can m, mu en
tng trng cho tnh trung thc v thng thn, mu trng trng trng cho s phn
bi, mu xanh tng trng cho s c c v v.v Vy th khn gi s bit t hoc
nhiu qua vic trang im mt nhn vt ngay khi h xut hin trn sn khu. By gi
chng ta tr li vi nhng con cu. Tt c nhng mu ny l s bt chc gng mt
ca chng.
G: Nghe c v th v y. Ti t hi chng c lm bng g?
SA: Chng c lm bng va. V chng ti bn chng theo b bn ci. Chng c
gi trong hp en c lt bng tm thu kim tuyn.
G: y l nt ni bt ca Trung Quc. Ti s mua hai b. Cn ci g khc c c th gii

thiu cho ti?
SA: ng ngh g v nhng hnh bng t st Wuxi? Nhng th th cng lnh ngh ca
Wuxi c nhng hnh ny bng t st tt a phng v sau v chng theo cch
cng iu ha. Tt c chng ging y nh tht c bit l nhng nhn vt din kch.
Chng n l nhng loi p nht.
G: , mt em b tht d thng!
SA: Chng ti gi n l Lucky Fatty. N c xem l biu tng may mn v hnh
phc.
360
G:
SA:
G:
Ti chc chn rng con ca ti s thch chng.Hy

a cho ti 1 t v gi chng li vi nhau.
Vng,Ti s gi chng 1 cch t t cho ng.
Cm n
Word list Danh mc t

Souvenir
:vt k nim
Papercut
:giy ngh thut
Kin
:b con h hng
Local
:a phng
Artisan:th th cng lnh ngh
Institute
:vin
Scissors
:ko
Figure
:hnh nh
Landscape
:phong cnh
Unique:duy nht
Artistic
:nt p ngh thut
Feature
:nt c trng
Sample
:mu
Appreciate
:nh gi cao
Giant
:khng l
Panda
:gu trc
Rare
:him
Ideal
:l tng
Lean
:nghing
Tower
:thp
Linger
:nn n
Theatrical
:thuc kch nghe
Mask
:mt n
Clay
:t st
361
Figurine
Curiosity
Viewer
Impressive
Character
Detail
Loyalty
:tng nh
:hiu k
:ngi xem
:n tng
:nhn vt
:chi tit
:lng trung thnh
Courage
Uprightness
:lng can m
:s ngay thng
Treachery
Audience
Make-up
Imitation
Plaster
Distinctively
Exaggerate
Life-like
Dramatic
Fatty
Fortune
:s ph bc
:khn gi
:s trang im
:s bt chc
:va
:mt cch c bit,mt cch ni bt
:phng i ,cng iu
:ging nh tht
:gy n tng (thuc )kch
:cha nhiu m
:may mn
Note-Ghi ch
1.be eager to do sth
Ho hc lm iu g?
2.Yangzhou Arts and Crafts Institude
Vin ngh thut v th cng Yangzhou
3.human figures
Hnh nh ngi
4.paper cutting of Yangzhou has created a unique artistic style
and strong local features
Giy ngh thut ca Yangzhou to ra mt phong cch duy
duy nht v mang m tnh a phng
5.so far as I know
Theo nh ti bit
6.the famous Leaning Tower on Tiger Hill,the Lingering Garden,the Cold Mountain Temple and so on
Thp Leaning ni ting trn i Tiger,vn Lingering,n
Cold Moutain vv.v
7.the faces of the actors are painted in various patterns with
different colours to show what kind of character they represent
Nhng khun mt din vin c v theo nhiu kiu khc
nhau ,mu sc khc nhau th hin tnh cch nhn vt.
8.for instance ,red often stands for loyalty and courage,
black for honesty and uprightness,white for treachery,
blue for cruetly and so on
V d ,mu tng trng cho lng trung thnh v can m
mu en biu tng cho tnh trung thc v thng thn,
mu trngl s phn bi ,mu xanh biu th cho s c c v.v ..
9.they come in this beautiful case lined with brocade
Chng c gi trong hp p ny ,c lt gm theu kim tuyn
10.in an exggerated way.
Theo mt cch cng iu.
11.we call it the Lucky Fatty. It is considered the symbol of fortune
And happiness
Chng ti gi n l Lucky Fatty. N c xem l biu tng may
mn v hnh phc.
Useful expression- Cm t hu dng

Cloth
Painted eggshell
Draw work
Hand crochet articles
:cp lm bng vi
:v trng c t mu
:tc phm v
:nhng mn hng an tay
Silk figurine/ flower

:tng nh bng vi/ bng vi
Chenille birds
:nhng con chim c vin vi nhung
Dough modelling
:m hnh ngh thut bng bt nho
Palace lantern
:n lng cung in
Revolving scenic lamp
:n sn khu quay
Silhouette
:bng ,hnh bng
Beijing glass ware
:hng thy tinh Beijing
Boxwood carving
:hp g chm tr
Cork carving
:chm tr trn g bn
Qingtian stone carving
:chm tr trn v s Qingdao
Hainan coconut carving
:chm tr trn v da
Jiading bambo carving
:chm tr trn tre Jiading
Carved lacquer ware
:sn mi chm tr
Feather patchwork
:ming vi chp mnh lng chim
Straw patchwork
:ming vi chp mnh bng rm
Painting on bambo curtains :t mu trn mn tre
Iron openwork
:kiu trang tr bng st c l thng
Exercises-Bi tp
1.Answer the following questions:
Tr li cu hi sau
1. What does the guest want to take back home ? and for whom?
2. What kind of souvenirs is the guest looking for?
3. What does the shop-assistant suggest?
4. How do artisans make the paper cutting?
5. Why is Yangzhou paper cutting regarded as the best of its kind?
6. What clse does the guest buy besides the papercuts?
7. Can you name a few scenic spots in Suzhou?
8. Why is the guest glad to have some postcards with the pictures of logal
landscape?
2.Complete the following dialogs:
1. SA:-----------------------------?
G: Yes,Im looking for some gifts for my friends .What can you suggest?
SA: We have ------------------------.Would you please tell me --------------------?
G: Something typically Chinese will do .
SA: --------------------- the boxwood carving?
G: Its very good ,but Im afraid its bigger and heavier than I expected.I
hope it carries quite easily.
SA: Oh,Isee.--------------------------- the Beijing glassware?
It is neither-----------------------nor------------------------.
G: Thats the very thing I want .How do you sell them?
SA: ----------------------- of twelve .--------------------------in this plastic case.
G: Good.Ill take it.
2. SA: ----------------------------.
G: Good afternoon .Easter is drawing near.Id like to buy some painted
eggshells.Have you got any?
SA: ----------------------------?
G: Ten.
SA: If------------------------------------------10% discount.
G: Ill buy a dozen,then .How much do they come to in all?
SA: ----------------------------.
G: Heres 110 yuan RMB.
SA: Heres your purchase ,and the two yuan is your chage.-----------------------.
G: Certainly.Ill call again.
3.Make situational dialogs:
Situation A:The young lady is interested in Chinese lantern.
The shop-assistant is recommending some to her.
Situation B:A guest is trying to find something typically Chinese
He asks the shop-assistant for help
Situation C:An aged guest wants to buy some toys for his grandson
The shop-assistant receives him
4.True or false
ng hoc sai
(
)1.The guest would like to take some gifts home for his kin and
friends
(
)2.Yangzhou papercuts they sell are produced in Yangzhou Arts and
Crafts Institute.
(
)3.The guest buys some papercuts with decorative patterns.
(
)4.China is the homeland of giant pandas.They can be found
everywhere in the country
(
)5.Most foreign viewers are impressed most by the painted
faces of the Beijing opera actors
(
)6.If the actors didnt have their faces painted ,it would be
difficult to know what kind of person each character is
(
)7.Lets return to muttons .meanLets come back to the
table and enjoy the muttons.
(
)8.If you visit Shanghai , youll be glad to have post-cards
with pictures of Yangpu Suspension Bridge and the Eastern
Sparkling Pearl TV Tower.
(
)9.The Lucky Fatties are made of plaster, and theatrical masks
Are made of fine clay.
(
)10.Not only children but also grown-ups like the Lucky Fatty
because it can bring you it can bring you fortune and happiness.
Ch im 43
At Chinese painting,Calligraphy ,Seal Carving

And Stationery Deparment
Ti Ca Hiu Tranh Ngh Thut Vit Ch
p ,Chm Tr V Vn Phng Phm Trung Hoa
Dialog A:Traditional Chinese Paintings
Scene :The shop-assistant (Sa) is introducing to Mr Black (G)
The Chinese paintings
Sa:
Welcome, sir .What can I show you ?
G:
Im interested in Chinese traditional paintings .Could
you show me some for my choice?
Sa:
My pleasure , but there are many different kinds .We
have landcapes , human figures,birds,animals, insects
flowers,and so on .Which do you prefer?
G:
Human figures, please.
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
yes, sir.How do you like this one A Drucken Beauty?

Very nice.Who painted it?
Qiu Yin ,a famous painter of the Ming Dynasty.He was
good at human figues ,especially young ladies,and most
of his painting were done with fine delicate strokes.
Is it the original?
No,its reproduction ,but it retains so well the vividness
and charm of the original that it is difficult to tell which
is the original and which is not .however,all our reproductions
are clearly marked and priced.They are sold at a fair price.
Thats good .Illtake it .Besides,Id like to buy an original.
Have you got something done by contemporary Chinese
painters?
Certainly,sir .How do you like this landcape?It is a master
painters work.It is paintedon silk .what is more ,both of
these two paintings are placed on scrolls that can be rolled
up so they carry quite easily.
Yes,they are different from Western oil paintings.Ill take
Both of them .How much will that be altogether?
1,800 yuan RMB for the original and 700 yuan RMB for
the reproduction .2,500 yuan RMD in all
Can you give me some discount?
Just a moment ,please.(she talks it over with her boss)
Our best offer is 10% off
That will be fine .Here s the money .I hope there will be
no trouble with the Customs when I leave the country.
No problem .Traditional Chinese paintings which have
been cleared for sale to foreigners can be taken out of
the country :Just show the sale receipt to the Customs.
That will do
Good.Its very thoughtful of you
Its my pleasure .Good-bye and good luck.
Hi thoi A:Nhng bc tranh Trung Quc truyn thng

Bi cnh:Ngi bn hng (Sa) ang gii thiu cho ng Black
(G) nhng bc tranh Trung Quc .
Sa:
Cho ng .Ong cn g?
G:
ti thch nhng bc tranh truyn thng Trung Quc .
C c th ch vi th ti chn ?
Sa:
Rt sn lng .Nhg c nhiu loi khc nhau .Chng ti
c tranh phong cnh ,hnh ngi ,chim th cn trng ,
hoa, v vvOng thch loi no?
G:
Cho ti xem tranh hnh ngi .
Sa:
vng, tha ng .ng c thch ci ny A Drucken
Beauty?
G:
Rt p ,ai v n ?
Sa:
Qiu Yin ,mt ha s ni ting ca triu i Minh .ng
ta gii v vic v ngi ,c bit l nhng ph n tr
,v hu ht nhng bc tranh ca ng ta c v vi
nhng nt tinh xo
G:
N c phi tranh gc ?
Sa:
Khng, n l 1 bn dc m phng li ,nhung n vn
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
gi li c nt sng ng v duyn dng ca bc

tranh gc v rt kho phn bit chng vi tranh gc.
Tuy nhin ,Tt c nhng bn m phng ca chng ti
c nh du v nh gi r rng.Chng c bn vi
gi hp l.
Ti ,ti s mua n .Ngoi ra,ti mun mua 1 bn gc ,
c c tranh nao c v bi cc ha s Trung Quc cng
thi?
C ch, tha ng .ng thch cnh ny khng ? l 1
tc phm ca 1 ha s chuyn nghip .N c v trn
vi siu .Hn th na ,c hai bc tranh ny c t trn
giy cun lai mang i 1 cch d dng.
Vng ,chng n khc vi cc bc tranh sn du phng
Ty .Ti s mua c hai ,tt c gi bao nhiu ?
1.800 yuan RMB cho bn gc v 700 ng RMD cho bn
m phng.2500 yuan tt c
C c th gim gi cho ti khng ?
i 1 lc (c ta tho lun v chuyn ny vi ng ch ).
Gi gim ti thiu l10%
Tt ,tin y .Ti hy vng s khng c vn g vi Hi
Quan khi ti ri t nc ny ng ch cn trnh ha n
Mua hng cho Hi Quan th thi.
Khng vn g ,Cc bc tranh Trung Quc truyn thng
uc bn cng khai cho khch nc ngoi v c th mang
ra khi t nc ny.ng ch cn trnh ha n mua hng
cho Hi Quan, th thi
tt , tht n cn .
l nim vui ca ti.Tam bit ,chc may mn.
DialogB: The FourTreasures of the Stydy

Scene:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
An aged shop-assistant (Sa) comes over to greet Miss

Green (G) who is standing by the Stationery Couter.
Good evening ,madam! Are you being taken care of?
No,Id like to get some stationery.You see,Ive just
Come here from U.S.A Now Im studying at Zhejiang
Academy of Fine Arts .My major is traditional Chinese
painting
Oh,I see ,you are a foreign student .What you want is
the writing and painting materials.
You are right.Im not so familiar with them .Would you
please recommend something to me ?
With pleasure.Chinese painting is closely related to the
art of calligraphy .Both chinese painters and calligraphy
use black ink that could produce different shades and
writing brushes that could make many kinds of lines.
I was told that there are the so-called Four Treasures
Of the Study .Could you explain it to me?
Certainly .The four Treasures of the Study consist of
The inkbrushes,inksticks,rice paper and inkslabs
Oh,I see.Now would you please be kind enough to give
me some more detail?
The Four Treasures of the Studywas originally named
For the inkbrush produced in Hozhou ,inkslab in Duanzhou
G:
Sa:
G:
Sa:
G:
Sa:
G:
Sa:
.Huzhou inkbrushes are famous for their material selection

and elaborate craftsmanship .The materials for the brushes
can be the wool of goats ,hair of yellow weasels ,of hares or
mixture ,Huizhou inksticks are known as being clear,moist,
even and neat.Once on paper ,their ink will stay firm and
always keep its original touches
Its wonderful .How about the paper and inkslab?
Rice paper produced in Xuancheng is solf and absorbent.It
is sometimes called Xuan paper .It can bring the characteristic
styles of Chinese painting into full play so it is most favoured
by chinese artists .It has been honoured as the king of paper
Duanzhou inkslabs,also called Duan inkslabs bear a tinge of
purple in colour ,with exquisite veins and smooth jade-like
appearance .Its the best among all the inkslabs produced in
China.
Its very kind of you .Thank you for you explanation .Would
You please choose for me a dozen of Huzhou inkbrushes,4
Huizhou inksticks,a Duan ,inkslab and 100 sheets of Xuan paper
.How much do they come to in all?
Lets me see.Just a moment ,please .Ah,872 yuan RMB in all
That seems a high price.
You see,the Duan inkslab costs 700 yuan RMD.Its of the best
quality .I dare say ,you cant get this price else-where
Well,Ill take them .Heres the money
Thank you Heres your change and receipt.I hope
Well meet again sometime.
Hi thoi B : Four Treasures of the Study Bn b quyt nghin

Cu(Tn ca 1 sn phm v ngh thut)
Sa:
G:
Sa:
G:
Sa:
G:
SA:
G:
SA:
Xin cho c ! C ai phc v c cha ?

Khng ,ti mun mua 1 t vn phong phm .B bit
Ti va t M n y .By gi ti ang hc ti hc
vin my thut zhejiang.Mn chnh ca ti l v ngh
thut Trung Quc truyn thng
,ti bit c l sinh vin nc ngoi .nhng th c
mun mua l nhng vt liu dng v v vit
B ni ng.Ti khng rnh v chng .B c th
gii thiu cho ti vi th ?
Rt hi lng .Vic v tranh Trung Quc c lin quan
nhiu vi ngh thut vit ch p .Ha s Trung Quc
v nhng ngh nhn vit ch p u s dng mc
en vn c th to c nhng phn bng khc nhau v
v vn c th to nhiu nt v khc nhau.
Ti nghe ni rng c g c gi l Four Treasures of
the Studyb c th gii thch cho ti?
Chc chn. Four Treasures of the Study bao gm c
dng vit mc ,giy rm v nhng thanh mc mng.
,Ti hiu ri .By gi b vui lng cho ti bit thm

vi chi tit?
Four Treasures of the Study c t tn gc cho c
vit mc c sn xut Huizhou,giy rm
G:
SA:
G:
SA:
G:
SA:
G:
SA:
Xuancheng v thanh mc mng Duanzhou .Nhng

cy c dng vit mc Huizhou th ni ting v cht
liu ca chng v tay ngh th cng tinh xo .Nhng
cht liu dng cho c c th l lng d ,lng chn
vng ,lng th hoc l hn hp .Nhng que giy mc
Huizhou c bit trong ,t,mm v sch.Ngay khi
c vit ln giy mc c dnh cht v lun lun gi
c nt ban u ca n.
Rt tuyt ,cn v giy thm v thanh mc?
Giy rm c sn xut Xuancheng th mm v
thm .i khi n c gi l giy Xuan.N c th a
phong cch c th ca trang Trung Quc vo mt v
kch hon chnh ,v vy hu ht nhng ha s Trung
Quc rt thch n .N c cao nh l loi qu
nht .Thanh mc Suanzhou cng c gi l mc Duan
biu l mu hng ,c cc vn tinh xo v v b ngoi
nhn nh ngc bch .N l loi tt nht c sn xut
Trung Quc .
B tht t t .Cm n li gii thch ca b .B c th
chn cho ti mt t cy c Huzhou,bn que giy mc
Huizhou,mt thanh mc mng Duan v 100 tm giy
Xuan.Tt c l bao nhiu?
ti xem .Xin ch mt cht . ,872 yuan RMB tt c.
Dng nh gi cao .
C bit ,thnah mc Duan l 700 yuan RMB .N c
cht lng tt nht .Ti dm ni rng c khng th mua
gi ny ni khc .
,ti s mua chng ,tha b tin y .
Cm ny l tin thi v bin nhn .Ti hy vng
chng ta s gp li .
Word List Danh Mc t

Calligraphy
Seal
Stationery
Insect
Drunken
Delicate
Stroke
Original
Reproduction
Retain
Vividness
Charm
Contemporary
Scroll
Treasure
Study
Academy
Major
Material
Familiar
Shade
:ngh thut vit ch p

:con hi cu
:dng c vn phng
:cn trng
:say ru
:tinh xo
:nt c
:bn gc
:bn c m phng
:gi li ,vn cn gi
:s sinh ng
:duyn dng
:cng thi
:giy cun
:chu bu ,ca qu him
:vic hc ,nghin cu
:hc vin
:chuyn mn
:cht liu
:quen thuc
:nt bng
Inkslab
:thanh mc
Craftsmanship :k xo tinh vi
Goat
:con d
Weasel
:con chn
Mixture
:hn hp
Moist
:m t
Even
:bng phng,khng thay i
Firm
:chc chn
Touch
:nt chm vo
Absorbent
:thm c
Characteristic
:c tnh
Tingle
:nhum mu
Purple
:mu tm
Vein
:vn ( ,g 0
Note-Ghi ch
1.Qiu Yin ,a famous painter of the Ming Dynasty,was good at
human figures,especially young ladies ,and most of his
paitings were done with fine dedicate strokes
Qiu Yin ,mt ha s ni ting triu Minh ,rt gii v v hnh
ngi ,c bit l nhng ph n tr v hu ht l nhng bc
tranh ca ng ta c v mang nhng nt tinh xo
2. Its a reproduction ,but it retain so well the vividness and
charm of the original that it is difficult to tell which is the
original and which is not
l 1 bn m phng nhng vn gi c nt sinh ng v
duyn dng n ni kh c th ph bit c u l bn gc
u l khng phi
Exercises-Bi tp
1.Answer the following questions:
Tr li cc cu hi sau
1.What does the guest intend to buy at the couter ?
2.Are there many different kinds of traditional Chinese painting?
And what do they have at the couter?
3.what kind of painting doesthe guest like best ?
4.Is the guest satisfied with the painting the shop-assistant
recommend to him?
5.A Drunken Beauty isnt an original ,is it?
6.How do they sell reproductions at the couter?

7.The guest is interested only in the works by ancient Chinese
painters, isnt he?
8.Can you tell me something about the difference between
Traditional Chinese paintings and Western oil paintings ?
9.How much does the guest pay for the two paintings at last?
10.What kind of paintings can be taken out of the country ?
And what is the carrier asked to do at Customs?
2.Complete the following dialogs:

1.G:Have you got any traditional Chinese paintings here?
Sa:.?
G:Figures ,especially ancient ladies.
Sa:..Lady Zhaojun Crossing the
Frontier?
G:What a beautiful lady!who is she?
Sa:Wang
Zhaojun.She
is
honoured
as.
..
G:Thats the very thing I want .By the way ,is it an original
or not ?you see,I dont like the reproduction.
Sa:
G:If so ,Ill take it .How much do you sell it ?
Sa:..
G:My ,thats too dear!
Sa:I should say ,.you see,it is
done ..
..quite a lot of time.
G:however,I can give you no more than 1,500 yuan RMD.
Can you sell it for that?
Sa:.10%.....................................?
G:what you mean is 1,800 yuan RMB.No, I cant afford to
spend so much money for this painting.
Sa:..Ill discuss with my boss
..
.20%off.
G:1,600 yuan RMB?well,Ill take it at your price.
3.Make situational dialogs:

Situation A: A guest wants to buy some pictures with Chinese
characteristics.The shop-assistant suggests he buy
spring .Festival pictures.
Situation B:A Japanese guest would like to have something
done buy contemporary Chinese calligraphers,The
shop assistant recommends Hu Wensuis works
to him
Situation C:A foreign student majoring in Chinese ink-wash
painting comes to buy a inkslab.The shop-assistant
show her a Duan inkslab but she cant afford to buy
it.She wants something cheaper.
4.True or false:
ng hoc sai
( )1.There are few kinds of traditional Chinese paintings at
the couter
(
)2.Mr Black likes neither human figures nor landscape
(
)3.Seal engraving art is closely related to Chinese
Calligraphy.
(
)4.Some Chinese paintings are placed on scrolls or in
albums.Others are mouted on fans
(
)5.Most Western oil paintings are painted on silk or on
(
(
(
(
(
Absorbent paper.
)6.Generally speaking , Western oil paintings are created
by colours and brush touches while traditional Chinese
paintings are by lines and strokes
)7.Tri-colour glazed pottery wares patterned after the
Tang model can not be taken out of the country .
)8.Miss Green is a foreign student of Central Academy
of Fine Arts
)9.So-called mixture consists of two different kinds of
wool or hair
)10.Among the Four Treasure of the Study ,Duan inkslab
Is the most expensive.
Appendix
Restaurant terms
T dng trong nh hng
1.Tableware
dng c phc v n ung
Plate
Under plate
Dinner plae
Relish plate
Entre dish
Meat dish
Vegetable dish
cake dish
rice bowl
soup bowl
covered bowl
earthen pot
finger bowl
egg cup
tea pot
coffee pot
cream jug
saltcellar
pepper shaker
mustard pot
toothpick
table knife
carving knife
fruit knife
dessert knife
table fork
fish fork
oyster fork
dessert fork
tablespoon
teaspoon
soup ladle
pastry server
gobled
:ci na
: lt a
:a n ti
:a ng gia v
: a ng mn khai v
:a ng tht
:a rau
:a tri cy
:chn n cm
:t ng sp
:chn c np y
:bnh lm bng t nung
:t ng nc ra tay trong khi n
:tch nh dng ng trng
:bnh tr
:bnh c ph
:bnh ng kem
:l ng mui
:l ng tiu
:bnh ng nc nng
:tm xa rng
:dao s dng trn bn n
:dao ct tht
:dao ct b
:dao ct trng ming
:na
:na n c
:na n c
:na n trng ming
:tha sp
:tha c ph
:ci mi mc sp
:a a ng bnh
:ly c chn
pilsner
beer glass
beer mug
champagne glass
shallow-bowled glass
cocktail glass
juice glass
carafe
:ly cao c chn dng ung bia

:ly ung bia
:vi ung bia (c quai cm)
:ly ung ru sm banh
:ly cn
:ly ung cocktail
:ly ng nc p tri cy
;bnh thy tinh ng nc hay ru
hay bn n
2.Beverage
thc ung
Vermouth
Vodka
Hocks
Sandeman Three Star
:ru vermouth
:ru vodka
:ru hocks
:ru Sandeman Three Star
Special Fine Brandy:ru Special Fine Brandy

Hennessy
:ru Hennessy
Martell
:ru Martell
Napoleon
:ru napoleon
J.W.Black Label
:ru j.W Black Label
J.W.Red label
:ru J.W Red Label
White Horse
:ru White Horse
Cherry Brandy
:ru Cherry Brandy
Blackberry Brandy
:ru Blackberry Brandy
Peppermit
:ko bc h
Grape juice
:nc nho
Tomato juice
:nc c chua
Sugar cane juice
:nc ma
Syrup of figs
;siro tri sung
Syrup of almond
:sir tri hnh o
Lemon syrup
:sir chanh
Lemonade
:nc chanh
Orangeade
:nc cam
Ginger ale
: ung p gng
Soda water
:nc soda
Mineral water
:nc khong
3.Menu
Thc n
1.Sichuan Cuisine
-Shredded chicken with
sesame sauce
-Sliced beef tangering flavour
Cch nu n T Xuyn
:tht g st lt vi nc
st m
:tht b xt ming c p
gia v
:s p cho vi ti v t
-Sauteed scallops with hot and

garlic sauce
-Madarin fish with spicy sauce
:c nh c gia v
-fillet of fish with hot bean :c nu vi u
Paste
-fried sliced eel with hot pepper
:ln chin vi tiu
-sauteed diced chicken with nuts :g p cho nu u v tiu
And hot pepper
-double cooked sliced pork with :thit heo kho tiu
hot garlic pepper
-braised eggplant with hot galic

sauce
-sweet and sour cabbage
Hot and sour soup
:c tm ham vi ti mn
2.Guangdong Cuisine
:Cch nu n Qung
ng
:ci xo chua ngt

:canh chua
Barbecued suckling pig

:heo sa quay
Barbecued pork
:tht heo quay
Birds crest with eggs
:nc yn nu vi trng
Braised fresh abalone
:ham c vi rau
with vegetable
Fried slice pigeon with vegetable :b cu chin vi rau
Fried squid with vegetable
:b cu chin vi rau
Fried fillet of beef in oyster sauce:tht b chin vi nc st s
Fried dice pork with cashew nut :tht heo chin vi ht iu
Sweet and sour pork with pineapple: thit heo nu chua ngt
vi thm
sesame sauce

Bai Tieng Anh Can Ban

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43 Bi hc ting Anh cn bn Cho

ngi tip th bn hng

Dialog B: Seeing a Guest Off

Hi thoi B: Tin mt ngi khch.

Word list Danh mc t

: ngi canh cng

1. The Reception Counter

Useful Sentence Cc cu hu dng

B: Thank you very much.

Good evening. Peace Hotel. Reservation. May I help you?

Hi thoi A: t phng cho mt nhm

Dialog B: Booking a room in Person

Hi thoi B: t phng (Trc tip)

Word list Danh mc t

: vic t phng trc

Useful Sentences Cc cu hu dng

6. What else does the reservationist ask Mr Smith to do?

Hi thoi A: Ghi tn mt ngi khch

ti xemTn, a ch, quc tch, a ch trc kia, s giy h chiu, ni cp,

Dialog B: Receiving a Tour Group

Hi thoi B: n mt nhm khch du lch.

Chng ti sp xp cho ng 10 phng, t phng 501 n phng 510. y l

Word list Danh mc t.

Useful Sentences Cc cu hu dng

Xin li, ti khng th tm thy tn ca ng trn danh sch ngi n. ng c l th

Hy lm bi hi thoi vi tnh hung cho sn:

At the information desk (I)

l mt kin hay.Chiu nay ti s n .

Dialog B: introducing Scenic Spots

Hi thoi B: gii thiu nhng thng cnh p

Useful sentences cc cu hu dng

Xin li, ng i ln ng ri. Hy quay tr li v i thng

At the information desk (Il)

Hi thoai B: c ng Brown trong khch sn ca bn khng?

Notes Ghi ch.

What is miss Smith doing at the information Desk?

B: Good morning, madam. What can I do for you?

Make situational dialogs:

II. Complete the following dialogs:

Hi thoi A : Nhn mt li nhn

Hi thoi B: Gi mt cuc in thoi ng di

Dialog B: A Complaint about Room Reservations

Hy xem y l th xc nhn ca c. Khch sn ca c ha l dnh cho ti

Word List Danh mc t

Compaint : li than phin

Useful Sentences Cc cu hu dng

Answer the following questions:

Complete the following dialogs:

Hi thoi A: Thanh ton tin

Hi thoi B: Vic tnh nhm tin

Word List Danh mc t

Useful Sentences Cc cu hu dng

Answer the following questions:

Complete the following dialogs:

Make situational dialogs:

Dialog A: Smiling welcome

Hi thoi A: n cho bng n ci

Dialog B: Hospitality Service

We allways do the check-out rooms first unless there is a request.

Useful Sentences Cc cu hu dng

Will it be convenient for you if I come to the room on an hour?

Answer the following questions:

II. Complete the following dialogs: