4/6/2015

ProcessRecording

PROCESSRECORDING
Student'sName:

AnikaDavis

FieldPlacementSite: GatewayDetroitEast
DateSubmitted:
December4,2014
PleaseusethisformprovidedbytheOfficeofFieldEducationforprocessrecordings.
Anintroductionneedstobeprovidedatthebeginningoftheprocessrecording.Theintroduction
includes:
A.
B.
C.
D.
E.
F.

Clientname(useapseudonymandidentifyitassuch)
Ageoftheclient
Marital/Relationshipstatusoftheclient
Occupation/Educationoftheclient
Numberoftimesyouhaveseenclientpriortothissession/contact
Goalsforthesession/contact

Inthebodyoftheprocessrecording:
A. Dialogueneedstobetheexactdialogueasthestudentremembersit.Itwillreadlikeascript
foraplay.
B. FeelingsneedtobeyourFEELINGSnotwhatyouTHINKisgoingonwithyourclient.
C. Analysiswill:
1. Identifyyourunderstandingofwhatisgoingonwithyourconsumer.
2. Identifytheskillyouareusinginaparticularresponse.
3. Explainthereasonforselectingthatskillorinterventionatthatpoint.
4. Explainwhereyouareheadingwiththisclient.
5. Selfevaluatetheeffectivenessoftheskillorinterventionused.
6. Identifywhatmightworkbetterinthefuture,ifthecurrentinterventiondidnotwork.
7. Includeanythingelseyouthinkmightberelevanttoyourconsumeroryourskill
development.
Attheendoftheprocessrecording,provideanevaluationofyouroverallskillduringthesession.
A. Howdoyouseeyourselfasbeingeffectiveduringthesession?
B. Whatskillswouldyouliketoimprove?
C. Whatquestionsdoyouhaveforthereadersoyoucanreceivefeedbackonyourskills?
(Note:Generalquestionsarenotacceptabletheymustbespecificquestionsandtheymust
https://www.alceasoftware.com/web/form.php?formid=4701&print=1

1/10

4/6/2015

ProcessRecording

havedepth).

FieldInstructor's
Comments

Youwillfindthat
mostofthe
Consumer'swith
MentalHealth
Issuessometimes
findithardto
keep/stayfocus
withthingslike
beingontimefor
appointments.

Dialogue

Client:LindaTurner
Ageofclient:46
Marital/Relationship
statusofclient:Single
Occupation/Educationof
theclient:Unemployed
Thisisthefirstmeeting
withthisclient.

YourFeelings

Analysis

Mustbeyour
feelingsonly.The
restbelongsin
Analysis.

Identifythetypeofresponseyou
makeandyourreasonfor
selectingit.Statewhatyouthink
theclientisfeelingorthinking.
Evaluateyourskills.

Iwasrelaxedbut N/A
slightlycurious
astowhythe
clienthadarrived
over2hours
afterher
scheduled
appointment.

Thegoalofthissessionis
obtaininformationto
completeacase
managementassessment.
SWhopestogather
enoughinformationto
determinewhatservices
theclientwishesto
receiveandherdesired
outcomeofthose
services.
GoodObservation

SW:HiMs.Turner,my
nameisMrs.DavisHow
areyou?

Client:I'mgood.You?

OK

SW:I'mgood.Thanks
forasking(smiling).
So...I'llbeconducting
yourcasemanagement

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

Iwasgladthat
sheaskedhowI
was.

Iusedastandardgreetingto
introducemyselftothe
client.Iusedthis
introductionbecauseshe
wasfamiliarwithother
employeesintheofficeand
Iheardherandthe
employeesaddresseach
otherbylastname.
Ithinktheclientisina
goodmoodbecauseIheard
herchattingwithapeer
supportspecialistinthehall
andtheconversation
seemedupbeat.

Ifeel
Iexplainedtheprocessto
comfortablewith theclientand
theclient.
acknowledgedthatshe
mighthavedonethisinthe
2/10

4/6/2015

ProcessRecording

assessmentforyou.
You'veprobablydidone
lastyearorwhenyou
firstcamehere.Once
we'redoneI'llwalkyou
uptoMs.Crumpand
she'llscheduleyoutosee
thedoctor.

pastsoshewouldknow
whattoexpectoncewe
weredone.
Ithinktheclientwas
familiarwiththeprocess
andwascomfortable.

Client:Ok.
OK

SW:Doyoustillliveon
Dickersonstreet:

Client:Yeah,everything
thesame.

Doyouthinkthat
SW:Haveyoueverbeen
shecouldbegiving married.
youahardtime
becausesheisjust
notcomfortable
discussingher
personalissues?
Client:Everythingthe
same.

Interesting

SW:Oh,IapologizeI
don'thaveany
informationotherthan
yourbasicinformation
likename,address,and
dateofbirththatyou
gavetothepersonwho
didyourintake.

Iwascurious
whereshelived
becauseIam
familiarwiththe
area.
Iwasconfused
whyshethought
Ialreadyknew
allofher
information.I
wasunsureof
howtorespond
toherstatement.

Iaskedaclosedended
questionforadirectyesor
noanswer.
Ithinktheclientisbored
withtheprocessandwants
togetdonenow.

Iwasalittle
frustratedthat
shehasnow
decidedtogive
meahardtime
whenshewas
justlaughingand
jokingwithother
employeesand
willingly
answeredtheir
questions.

Iaskedadirectquestionto
allowhertoanswerthe
questionquicklybecause
shewasdemonstratingthat
shenolongerwantedto
answerquestionsorgive
information.

Iwascurious
aboutherreasons
forsuchadrastic
changein
behaviorsofast.

Iofferedanexplanationfor
myinquirieshopingthatthe
clientwouldbemore
willingtoparticipate.

I'mnotsurehowsheis
feelingbutIwonderifshe
isdeliberatelygivingmea
hardtimebecausesheis
awarethatI'manew
employee.

Ithinktheclientwas
frustratedwiththeprocess.

Client:Uhm(mumbles).
https://www.alceasoftware.com/web/form.php?formid=4701&print=1

3/10

4/6/2015

ProcessRecording

Ok

Ok

SW:Doyouhaveany
pendingorcurrentlegal
issues?

Iwasfrustrated
withherlackof
participation.

Client:Everythingthe
same(throwingherhand
up).

Iwastakenback
byherhand
gestureof
dismal.

SW:WellMs.Turner
Iwasbecoming
unfortunatelyIdon'thave morefrustrated.
thatinformation.
Client:Welleverythingis
NO.

Iaskedadirectquestion
tryingtoavoidsmalltalk
becausetheclientseemed
frustratedandnolonger
wantedtoparticipateinthe
process.

Iwashopingshewouldbe
morereceptivesinceI
explainedIdidnotalready
havetheanswersto
questionsIwasasking.
Ithinkshewasincapableof
steppingoutsideofher
feelingsandcooperatingat
themoment.

Ok

Good

SW:Thankyou.
UnfortunatelyIhaveto
askinordertocomplete
yourcasemanagement
assessmenttoday.

Iwashopeful
thatherdesireto
getdonewould
causeherto
cooperate.

Itriedtoacknowledgeher
responsebutexplainwhyI
neededtoproceedwith
inquiriestogiveherinsight
onwhyitwasimportantfor
metoask.

Client:Well,Isaid
everythingthesameand
no.I'mreadytogo
(raisinghervoice).

Iwasblown
awaythatshe
wasbehaving
thiswaybecause
shewasreadyto
go.

SW:Iunderstanditcan
befrustratinganswering
questionsthatyou've
answeredbeforebut
becausethereisnothing
inthesystemwithina
yearIhavetogetthe
informationfromyouin
ordertogofurther.

Iwasnow
annoyedwithher
becauseshehad
shownupover
twohourslate
butwantedto
rush.

Iusedanempathicresponse
toshowtheclientthatI
heardandcouldunderstand
howshewasfeeling.

Iwaspissedoff
thatshewas

Iattemptedtoanswerher
questioninawaythat

Client:WellI'mreadyto
go.Igotaridewaiting
forme.Howlongisthis
gonetake?
Ok

SW:Itshouldn'ttaketo
long.

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

4/10

4/6/2015

ProcessRecording

Client:Howlong(raising
hervoice)?

OK,it'sgoodthat
youappeartokeep
theConsumer's
feelingsinmind

SW:Anywherebetween
30minutestoanhour.

Client:(sighsoutloud
andshufflesinherseat).
Ok

SW:Willyoutellme
whocurrentlyresidesin
thehomewithyou?

Client:Look,Isaid
everythingthesame.

yellingatmefor
tryingtodomy
jobandnot
recognizingthatI
wasdoingitto
trytohelpher.

wouldnotlockmeintoa
timetobedone.Ididnot
wanttobedishonestwith
theclientandfurtherloose
hertrust.

Itriedtothink
abouttheclient
andnotmyown
emotionsabout
herbehaviorand
calmedmyself.

Iansweredherquestion
withmoredetailthanbefore
tosatisfyhercuriositywith
theprocess.

Ifeltunsure
aboutmyskills
andabilityto
handleaclient
likethis.Iwas
unsureaboutthe
bestwaytogo
aboutthis.

Iaskedaquestionthatwas
meanttobeopenendedbut
inretrospectIcanseethatit
wasclosedended.She
couldhavejustsaidyesor
noshewilltellme.My
methodstogetherto
cooperatewere
unsuccessful.
Ithinkshewasbecoming
increasinglyfrustratedand
impatient.

Ok

SW:Ms.TurnerIdo
understandthatyouhave
aridewaitingandyour
readytogosoifyoulike
wecanreschedulethis
foranotherday.Would
thatworkforyou?

Ifeltempathetic
totheclient
becauseIknow
thatshemost
likelyhasmental
healthissuesthat
areimpactingour
interaction.

Itriedanempathicresponse
andtooffertheclientan
alternative.Itwasnot
successfulbecauseshe
declinedtoreschedule.

Icould
empathizewith
theclient
becauseItoo
wantedtogetit
overwith.

Myattempttoofferthe
clientanalternativewas
unsuccessfulbecauseshe
declinedtorescheduleand
tocooperate.

Client:NawIwannaget
thisoverwith.
Ok

SW:Andwecandothat
butIwillneedyouto
givemesome
informationinorderto.
Client:WellIsaid
everythingisno.

Ok

SW:Iknowthatyoudid Itriedtostay
butifIjustputthatdown evenkeeledand
anddidnotaskyoufor
understandthe

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

Ithinkshewasanxiousto
geteverythingdone.
Iwasunsureofwhattosay
tothisclientorhowto
handlethesituation.I
5/10

4/6/2015

ProcessRecording

confirmation,Iwouldnot client'sfeelings.
bedoingmyjob
properly.Iftodaydoesn't
workforyouwecan
rescheduleoryoucan
comeinonawalkin
basisonadaythat'sgood
foryou.

thoughttoconsultwitha
supervisorbutunfortunately
therewasnooneavailable
atthemoment.
Ithinktheclientwas
resentfulofmypersistence.

Client:Whatyouwantto
know.
Ok

SW:Doesanyoneelse
livewithyou?
Client:Everythingthe
same,everythingno(the
clientlooksawayfrom
SW).

Ok

SW:WhatI'lldoforyour
responsestomyinquiries
isputexactlywhatyou
saidtome.Willthat
workforyou?
Client:Whatyoumean?

Ok

SW:Iwillputthatyou
statedeverythingisthe
same,everythingisno.

Client:Ok.

Iwas
experiencinga
littlefrustration
againbecauseI
feltwewere
goingincircles.

Iaskedanotherquestionto
trytogetadirectanswer.

Iwasconfused
whytheclient
wouldn'tjust
rescheduleifshe
didnotwantto
cooperatetoday.
Ifeltdefeated
becauseIwas
notabletogather
anyinformation
fromtheclient
andbelievedI
hadexhaustedall
theskillsihadto
gethertowork
withme.

Iusedadirectapproach
withtheclienthopingshe
wouldnotwantmetoresort
tothisandwouldtryto
workwithme.
Ithinktheclientwas
surprisedthatIwasgoingto
dothatinsteadofanswering
asifshehadgivenme
directresponses.

Iwastiredof
IthinkIhadgivenupon
strugglingtoget tryingtogetherto
hertotalktome. understandtheimportance
ofheransweringmy
questionsanddecidedtotry
toaccommodateherrequest
tohurryup.
Ithinkshewasrelievedthat
Iwouldnotexpectherto
answeranymorequestions.

Ok

SW:(Readseach

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

Ifeltrelieved

Irespondedtotheclients
6/10

4/6/2015

ProcessRecording

questionaloudandtypes
intheresponsesforthe
client).
Client:Sitsupinher
chairafteraminuteorso
ofsilenceandsays,"I
cangonow?".

Ok

SW:AssoonasI
completethisIwillwalk
youuptoMs.Crumpand
thenyou'llbedone.Did
youstillwanttoseeMs.
Crump?

thatIhadcome
upwitha
solutionalthough
Iwasunsureifit
wasthecorrect
decision.

hostilitybyallowingherto
sittherequietlywhileI
completedtheassessment.I
hopedthatshewouldfeel
excludedandstartto
answerthequestionsafterI
readthem.Thiswasnot
successfulbecausethe
clientdidnotrespond,she
onlyaskedifshecould
leave.

Iwas
comfortablewith
howthingswere
going.

Itriedtoreassuretheclient
thatshestillhadoptions
withregardtoherservices
todaybyaskingherifshe
stillwantedtoseeMs.
Crump.

Client:(sighs)Istillgotta
seesomebodyelse?

Ok

SW:It'salwaysbestto
seehertoensureyouare
scheduledtoseeyour
doctorbutifitreallydoes
notworkforyou,you
absolutelyhavetheright
tocalllatertoscheduleor
comeinadifferentday.
Whicheverworksbestfor
you.

Shewasstillunhappyabout
thetimeitwastakingtoget
everythingdone.
Ifeltgoodabout
keepingmy
composurewith
herandstill
treatingherwith
respect.

Sheagreedtofollowthe
normalprocesssoIthink
thefactthatshehada
choicehelpedtotobeok
withstayingalittlelonger.

Client:Ok.

Ok

SW:OkMs.Turneryou
ready(gettingupfrom
chair)?LetsgoseeMs.
Crump.
Client:(Clientgetsupto
follow).

Ok

Iexplainedourmost
effectivepracticetoherbut
gavehertooptiontochose
ifshewantedtofollowthat
processorcomeanother
day.Thisreinforcedtothe
clientthatshewasin
controlofherprocess.

Ihonestlywas
relievedtobe
donewiththe
client.Itwasmy
firstreallytrying
clientandher
beinganadult
madeitmore
difficultforme.

Iusedverbalandnon
verbalquestolettheclient
knowthatweweredone
andleavingthearea.
Ibelieveshewasgladtobe
doneandanxioustotryto
seethedoctorforher
medicine.

Client:(whilewalking)
Ifeltgoodthat
Iansweredtheclient's
DoIgettoseethedoctor theclientwas
questionasthoroughlyasI
today?
comfortablewith couldwithoutdiscouraging

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

7/10

4/6/2015

ProcessRecording

Ok

askingmea
SW:I'mnotsurebutMs. question.
Crumpwillletyouknow.

her.

Client:Ihopeso.I'm
sorryIbeenoutofmy
medsforlikefour
monthsandwhenIdon't
haveemIbeonedgeand
allantsy.

Ifeltbadforher
becauseIknewit
waslateandshe
wouldmore
likelyhaveto
scheduletosee
thedoctor
anotherday.

Irespondedwithsympathy
letterherknowthatIknew
thatfourmonthswasalong
timetobewithout
medicine.Iwantedto
reassureherthatI
understoodthather
medicationwasimportant.

SW:Ohnofourmonths?
That'salongtime.

Ithinkshewasworried
aboutnotgettingtoseethe
doctor.Iwonderedifthat
wastherealreasonshewas
tryingtorushmethrough
myassessment.

Ok

Client:Yeahand
sometimesIjustgetlike
that.

Ifeltasenseof
compassionfor
hernowbecause
Icould
SW:Iunderstand.Well
understandwhy
hopefullywecangetyou shewasbehaving
tothedoctortodayand
thewayshedid
getyouyourmeds.That's andwhyshe
veryimportant.
refusedto
reschedule.I
wishedtherewas
somethingI
coulddo.

Iusedsomewhatofa
summarizingresponseto
reinteratethathermedsare
importantandthatI
understandherconcernand
herbehavior,andthatwe
wouldtryourbesttogether
meds.

Justrememberto
nottakeitpersonal
whenworkingwith
theConsumer's
becausetheyare
nottryingtobe
difficult.
Consumer'swith
MentalIllnesses
findithardto
appropriately
expressthemselves
attimes.

Client:Ok,thankyou.

Iusedastandardclosing
andwishedtheclienta
happyThanksgivingtoend
onapositivenote.The
clientsmiledsoIthinkshe
feltoptimistic.

SW:Noproblematall.
Haveagood
Thanksgiving.(SW
introduceshertoMs.
Crumpforfurther
assistance)

Iwashappytobe
donewiththe
clientand
concernedthat
shewouldnot
gethermedicine
anytimesoon.

Clicktoaddsegment
Provideanevaluationofyouroverallskillduringthesession.
Iusedmysocialworkskillsandvaluestoremaincalmandempatheticwiththeclient.Itriednotto
https://www.alceasoftware.com/web/form.php?formid=4701&print=1

8/10

4/6/2015

ProcessRecording

becometooinvolvedinmyownemotionsbuttounderstandhowtheclientwasfeelingbecauseIwas
thethirdpersonshehadtositwithandanswerquestions.Rememberingnottotakeheractions
personalwasveryimportantinthistryingsituation.IbelieveIdidwellmaintainingmycomposure
andstayingprofessionalinordertoavoidescalatingthesituation.Ontheotherhand,Iwasnothappy
withmylackofskillinutilizingvariousresponsesduringourinteraction.Ifounditdifficulttouse
anythingotherthanquestionsandafewempathicresponses.
Howdoyouseeyourselfasbeingeffectiveduringthesession?Whatskillswouldyouliketo
improve?
IbelieveIwaseffectivebecauseIavoidedescalatingthesituation.Iwasnotabletogettheclientto
answeranyquestionsordiscloseanyinformationtomebutIwasabletogethertocalmdownand
evenapologizeforherbehaviorintheend.IfeelIhavegottenbetterwithvaryingmyresponsetypes
butdidnotfindawaytoutilizetheminthissituationsoIwouldliketocontinuetoworkonusing
differentresponseswithoutdifficulty.
Whatquestionsdoyouhaveforthereadersoyoucanreceivefeedbackonyourskills?(Note:
Generalquestionsarenotacceptabletheymustbespecificquestionsandtheymusthave
depth).
WhatcouldIhavedonedifferentlytotrytogetmoreinformationfromtheclient?Wasitappropriate
formetodisclosetoherthatIwasgoingtoputherexactresponsesinthesystem?
Howwouldyouhavehandledthissituation?Wouldyouinsistonreschedulingfortheclient?
Pleaseidentifythetheory/theoreticalperspective(s)orinterventionmodelthatyouusedinyour
workwiththisclient/clientsystem.Inordertodemonstrateyourunderstandingofthe
applicationoftheorytosocialworkpractice,pleaseidentifyandexplainthespecifictheory
basedinterventionsyouusedwiththeclient/clientsystem.Discusswhyyouusedeach
intervention.
IhavenotbeenabletofocusmuchoninterventionsbecauseofmyworkinmyinternshipbutIdo
believeIutilizedsomeformofinterventionswiththisclientbutamunabletoidentifywhatthoseare.
Ihopetolearnmoreaboutinterventionsandfocusmoreofthisphaseduringmynextsemester.
FacultyAdvisorComments

StudentSignature:(Davis,Anika):AnikaDavisDec5,20148:54PM
FieldInstructorSignature:(Williams,Virgil):VirgilMWilliamsJr.LMSWDec9,20149:53
AM
FacultyAdvisorSignature:(DennisMuzzi):DennisMuzzi,LMSWDec9,20147:52PM
CLOSE
PRINT
IPTDocumentManagementSystemJan7,2015
https://www.alceasoftware.com/web/form.php?formid=4701&print=1

9/10

4/6/2015

ProcessRecording

Form:4701

https://www.alceasoftware.com/web/form.php?formid=4701&print=1

10/10