Giving and Receiving

FEEDBACK

Developmental feedback
Letting people know
when they could have done
something more effectively ;
what they could have done
instead; and
why the alternative would have
been better

Uses of developmental
feedback
Help the person or group see how to
improve their product/performance in
order to meet job goals
Build on an already strong
performance so they can achieve
even more establish edge

Mode of Giving Feedback

Situation or Task

ST
A
R

Components of the STAR

Mode
The expected behavior is not
according to the expected
competency.
Wrote test
ST
item that
The test item
measures
AR
lacks validity.
the students
OPINION
when they
are expected
to sequence

Good Feedback Focus

comments about the
strengths and
weaknesses of a
product/performance
comments about the work
process you observed to
improve the work
avoid personal comments
http://www.ascd.org/publications/books/108019/chapters/Types-of-Feedback-and-Their-Purposes.aspx

Receiving Feedback
1. Identify the type.
2. Respond with Emotional
Intelligence.
CAUTION:
a.Clarify
Tuning
out from what is being
said b.Keep calm
c.Keepinterrupting
what is said in
Repeatedly
perspective.
Answering sarcastically
Making personal attacks
Arguing trivial facts
Using defensive language

htpp//www.odysseytraining.com.au/blog/communication/receiving-feedback-5-tips-to-boost-your-personal-andprofessional-development/

Receiving Feedback
3. Deal with
destructive
feedback.
4. Accept praises.
5. Watch for
unspoken
feedback.

htpp//www.odysseytraining.com.au/blog/communication/receiving-feedback-5-tips-to-boost-your-personal-andprofessional-development/

Feedback
is the breakfast of
Champions!