Audiophile CDs and Multimedia

215 Spadina Ave, Toronto, ON M5T 2C7

March 11, 2015

Mr. Jason Yee

60 Greenside Rd
Toronto, ON M5T 2B4
Dear Mr. Yee:
Music is an important part of so many lives of people and we take pride in
providing the best quality CDs and multimedia to our cherished customers. Our
goal is to match and exceed our clienteles expectations while sharing the
same appreciation for music as you the customer does.
We want to trust our valued customers the best we can but lately statistics have
revealed loss of profits due to copyright infringement by copying music off of our
music mediums such as CDs and returning them. With the recent widespread of
CD copying, we had to revoke our no-questions-asked return policy. We still
offer refunds, but only on items that havent been opened. Therefore to qualify
for a refund your purchases had to have been still sealed.
Because we honor the opinion of our customers and take all dissatisfied cases
seriously, we apologize for any discontentment and will look into any sound
quality defects found in our other products. We also ask that you bring in your
unfulfilling purchases so one of our professionals can assess them and possibly
give you an exchange or store credit depending on the extent of the defect.
We greatly appreciate your business and look forward to providing you with
future products that have better sound quality.
Sincerely,

Lacey Gallagher
Customer Service Representative
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