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Service Support Tool Version 1.63E Operation Manual: Revision 0
Service Support Tool Version 1.63E Operation Manual: Revision 0
Service Support Tool Version 1.63E Operation Manual: Revision 0
Version 1.63E
Operation Manual
Revision 0
December 2002
1 OUTLINE....................................................................................................................... 4
2 PREPARATION ............................................................................................................. 5
2.1 PC ...............................................................................................................................5
2.2 CONNECTION CABLES..................................................................................................7
2.3 SST SETUP FILES
<NEW!>......................................................................................8
3 INSTALLATION ............................................................................................................ 9
3.1 NOTES ON INSTALLATION ............................................................................................9
3.2 POINTS TO NOTE ON UPGRADING STT - UNINSTALLING OLD VERSION STT- ............10
3.2 INSTALLATION PROCEDURE .......................................................................................11
4 HOW TO OPERATE COMMON FUNCTIONS
<NEW!> ....................................... 14
<NEW!> ...............................................................18
<New!> ..............................................22
<NEW!> .......... 45
<NEW!> ...........................................................................................47
7.3.1 System................................................................................................................52
7.3.2 Language/RUI....................................................................................................56
7.3.3 Boot ....................................................................................................................59
7.3.4 G3 Fax................................................................................................................61
7.3.5 Dcon/Rcon (iRC3200 Only) <New!> ...............................................................63
7.4 UPLOADING BACKUP DATA ........................................................................................66
7.5 DOWNLOADING BACKUP DATA ..................................................................................68
7.6 RECOVERING BACKUP SYSTEM..................................................................................70
<NEW!> .........................77
8.3 INSTALLING USB PRINTER CLASS DRIVER (FOR WINDOWS 98/98SE ONLY).............78
8.4 CONNECTION .............................................................................................................83
8.4 DOWNLOADING FIRMWARE ........................................................................................86
8.4.1 System................................................................................................................86
1 Outline
Recent digital copiers store firmware (operation control program) in flash ROM or hard
disk (HD).
SST is capable of not only downloading firmware but also uploading backup data (to a PC
to save) or downloading the data (writing back the data once backed up on the PC).
SST v1.63 is applicable to the following digital copiers:
CLC1100 Series, CLC5000
CP660, 680, and 2100 Series
GP 3/400 Series, GP 600 Series
iR Series
SST v1.63 is also usable with the following accessories which store firmware in flash
ROM:
Finishers E1, J1, and L1
ADF H1
Note that the flash ROM may be changed to mask ROM in the course of production, in
which case firmware download becomes impossible.
2 Preparation
Before upgrading copier firmware using SST, prepare the items listed in the following.
2.1 PC
PC specifications
To use SST, prepare a PC that meets the specifications below.
Architecture:
CPU:
Number of colors:
Parallel port:
USB 1.1
Network interface:
TCP/IP protocol
OS:
PC settings
To use SST, the PC BIOS must be set up to select ECP mode for parallel port
operation.
On some PCs ECP mode is the default. If the modes of operation are
To set up parallel port operation mode, usually the BIOS setup menu
executable at PC startup is used. Some PCs incorporate utility programs for the
purpose.
of your PC.
Points to check on using high-speed mode during the parallel connection to IR Series.
Click on Control Panel -> System -> Device Manager, and make sure that the
indication, ECP Printer Port (LPT1) is displayed at parallel port.
With regard to property resource of LPT1, check to make sure that value is
indicated in each item of I/O range, Request for Interrupt, or DMA. Furthermore,
the message, No competition is displayed in the competitive device sections.
If the above-mentioned settings are not made, perform the BIOS setting of PC.
Generally, most of PCs go into the BIOS setting mode by pressing a function key such
as F1 at their boot-up. The setting for parallel port is mostly included in the item of
Advanced Setting.
Select ECP for operation mode of parallel port.
Since DMA is used for high-speed mode of STT, if there is a selection to use DMA in
the BIOS setting, select Yes (use), and set up the CH No. of DMA.
Each proper value of I/O address, IRQ, and DMA differs depending on the PC
environment; thus, we are unable to specify the value. The method to change the
BIOS setting also differs depending on PC, so refer to each Instruction Manual for
procedure.
The cable types are listed below with the target devices.
Parallel cable:
Network cable:
Accessories
Parallel cable
Prepare a parallel cable that meets the IEEE 1284 standard (with the indication of
IEEE Std 1284-1994 compliant).
25-pin connector (IEEE 1284-A connector) and that on the device side must be the
Amphenol type full-pitch 36-pin connector (IEEE 1284-B connector), which are the
most generally used connectors.
The cable is desired to be as short as possible provided that connection is not
hindered (so as to avoid malfunctions induced by rfi).
Use of a cable that is not up to the IEEE 1284 standard may result in malfunctions
due to rfi.
Network cable
Prepare a network cable of category 5, a cross cable with twisted pairs of wires.
The cable is desired to be as short as possible provided that connection is not
hindered.
USB cable
Prepare a USB cable that meets the standard. Use of a cable that is not up to the
standard may result in malfunctions due to rfi.
The cable is desired to be as short as possible provided that connection is not
hindered
Downloader PCB
To download firmware for accessories, signal must be supplied from external to
control operation of the CPU.
purpose.
PC.
The download PCB comes with an RS-232C cable for connecting to the
in the market.
<New!>
Regardless of Windows OS, STT Setup file set has been combined into 1 type since
v1.61.
Select the necessary file set considering the OS on your PC and the target devices.
3 Installation
3.1 Notes on Installation
Driver registration
F3-100-01
If an old version of SST is installed on your PC, uninstall it before installing the new
version.
1) Open the Windows Start Menu, go to "Settings" to "Control Panel."
2) Start "Add/Remove Programs."
3) Select "ServiceSupportTool" from the list, and click on the "Add/Remove..."
button.
Do not directly copy the file into Service Support Tool Folder of Program
Files when upgrading SST.
On the whole, application program does not operate by itself, but using OS
functions provided by *DLL or *OCX. If a version of *DLL or *OCX assumed in
the application program and a version installed in OS do not match, the program
may not properly operate.
Set up program includes these system files, and if necessary, upgrading *DLL or
*OCX is done at the same time with installing application.
Firmware items registered by previous versions of SST are stored in the ServTool
folder on the same drive SST is installed.
install the new version of SST on the same derive to carry over the previously
registered firmware data.
10
2)
3)
4)
5)
6)
Click "OK."
F3-200-01
7)
If some of the Windows system files on the PC are out of date, the file may need
upgrade.
system files.
If Windows system file upgrade is not necessary, the dialog shown in Step 8)
appears immediately.
F3-200-02
When Windows system file upgrade completes, the dialog shown below appears.
Click "Yes" to restart the PC.
F3-200-03
Start from Step 4) after PC has restarted.
11
8)
Click "OK."
F3-200-04
9)
F3-200-05
12
10) When installation completes, the completion message shown below appears.
Click "OK."
F3-200-06
11) Restart the PC
12) Go
to
"Start"
to
"Programs"
to
"ServiceSupportTool"
13
to
confirm
that
<New!>
the
Windows
Start
Menu,
"ServiceSupportTool."
F4-101-01
F4-101-02
14
go
to
"Programs"
and
select
4) Following the startup screen, the main menu shown below appears automatically.
F4-101-03
To register or remove firmware, click the "To Next" button on the left part of the
main menu.
F4-101-04
15
If SST is
already active, click "No" and use the active instance of SST.
When restarting SST after it terminated abnormally, click "Yes" to display the
startup screen.
F4-101-05
16
F4-102-01
17
<New!>
1) Click the "To Next" button on the right part of the main menu.
2) Select the target unit from the model list.
3) Select unit from the screen of selected model and unit. The Connect button is
available.
4) If more than one interface are selectable, click the button on the right end of the
interface selector to pull down the menu and select the interface to use.
5) Confirm the selected unit and interface, then click "Connect."
F4-200-01
18
F4-301-01
F4-301-02
19
F4-302-01
F4-302-02
20
4) Select the drive and folder where the file set of the firmware to register is stored.
When the information file is found, its file name is displayed and the "Register"
button becomes operational.
F4-302-03
5) Confirm the information file name, then click "Register" to start registration.
6) When registration completes, the completion message shown below appears.
Click "OK."
F4-302-04
21
<New!>
1) Click the "To Next" button on the left part of the main menu.
2) Click "Registering Firmware."
F4-302-01
F4-302-02
22
4) Select the drive and folder where the file set of the firmware to register is stored.
Then click the Search button.
F4-302-05
5) The list is displayed when information file is found, and the Register ALL button
becomes available. If a check in the box is canceled, the item will be out of batch
registration.
F4-302-06
6) Confirm the information file name, then click "Register All" to start registration.
23
F4-302-07
24
F4-303-01
3) Select and click the firmware item to remove on the Removing Firmware screen.
F4-303-02
25
F4-303-03
6) When removal completes, the completion message shown below appears. Click
"OK."
F4-303-04
26
F4-400-01
3) In the list on the Controlling Backup Data screen, select and click the backup data
to remove.
F4-400-02
27
5) The removal verification screen appears. Click "Remove" to delete the data.
F4-400-03
F4-400-04
28
Click
5.2 Connection
1) Turn off power to the PC and the copier.
2) Connect the PC to the copier with the parallel cable.
3) Set the mode switch on the copier to download mode.
4) Start the PC and activate SST.
5) Click the "To Next" button on the right part of the SST main menu.
6) Turn on power to the copier. Some of the models require the power switch on the
operation panel to be turned on. Refer to the Service Manual of the model.
For Windows XP, if PC boots up before the main unit starts up, and use SST, SST
may be hung up by Detection Wizard for New Hardware started up during
communication between SST and the main unit, though it depends on the combination
of the main unit and PC. To prevent this, be sure to turn ON the main unit first, and then
turn ON the PC. When Detection Wizard for New Hardware appears after Windows
starts up, press Cancel to close the wizard.
7) On the Unit Selection screen, select the model and unit to connect. The "Connect"
button becomes operational. Click "Connect" to display the Setup Confirmation
screen.
8) Confirm the cable connections and mode switch setting, then click "OK."
29
F5-200-01
9) SST starts communication with the copier to acquire necessary data. Status of
progress of communication is indicated on the progress bar.
30
10) When communication completes, firmware data received from the copier appears.
Click "OK" to display the Selecting a Work Item screen.
F5-200-02
If the connected model does not match the selected model, the screen shown
below appears.
Click "Continue the Work with Selected Model/Unit" to enter to forcible write mode
and enable firmware download.
In forcible write mode, backup data can neither be uploaded nor downloaded.
F5-200-03
If a single interface connector is connected to more than one unit inside the copier,
like CLC1100 Series, restart the copier each time when changing the unit to
connect.
31
F5-300-01
3) On the list, select a firmware item to download, and click on the item to activate the
"Start" button.
Click the "Start" button to start downloading.
F5-300-02
32
4) After download is started, SST at first communicates with the device to obtain
necessary information, then erases flash ROM data.
This screen indicates time remaining till time-up.
F5-300-03
5) When flash ROM data is completely erased, SST transfers firmware and writes it to
flash ROM.
F5-300-04
33
F5-400-01
2) In the Available Data Type list, select a backup data item to upload and click it to
activate the "Start" button.
Click "Start" to start backup data uploading.
F5-400-02
34
4) When upload completes, the screen shown below appears. Select the drive to
save data and enter the file name in the File Name field to activate the "Start
Saving" button.
F5-400-03
5) After data saving completes, click "OK" to return to the Selecting a Work Item
screen.
F5-400-04
35
F5-500-01
2) Click on the down arrow button on the right on the lower field to display the
pull-down list of the stored backup data.
to download, and click it.
F5-500-02
36
4) After downloading completes, click "OK" to return to the Selecting a Work Item
screen.
F5-500-03
37
5.6 Aborting
If the process is aborted while the PC is communicating with the copier, the copier must
be restarted to resume operation.
also be restarted to resume.
If the OS
is Windows NT 4.0 or Windows 2000, return to the Unit Selection screen before
terminating operation.
F5-600-01
F5-600-02
38
download firmware but can neither upload nor download backup data.
To connect an accessory to the PC, use the special connection cable for the purpose
(tool number:
FY9-2034-000).
port.
As in the case for copiers, the boot program for downloading data for accessories is
also stored in mask ROM of the CPU.
39
F6-200-01
40
9) To change the port, select the desired port, and click "OK."
F6-200-02
10) Select from the list the version to download, to activate the "Start" button.
Click "Start" to start downloading.
F6-200-03
11) After download starts, the status of progress of data transfer is indicated on the
progress bar.
41
F6-200-04
F6-200-05
42
F6-200-06
F6-200-07
43
2) The screen shown below appears of write has been terminated before
completion.
If this screen appears, the data of flash ROM is erased.
To
restart download, press the Start/Stop button for the connection cable.
(Confirm that the load LED goes off.)
Click "OK" to return to the Unit Selection screen.
F6-200-08
44
<New!>
7.1 Outline
For iR products, SST can provide the following services:
Firmware downloading
Backupdata uploading
Backup data downloading
HD formatting (initialization)
Units of iR products that can be worked on with SST are listed below.
Normal mode
Safe mode
Formattable HD area
All
SRAMIMG only
Available interface
Bidirectional Centronics/network
The download control program for normal mode is incorporated in the system software.
Since the copier must be in service mode to call the program, you cannot start
download in normal mode if the copier cannot be started. By contrast, the download
control program for safe mode is saved in the boot ROM and you can start download in
safe mode when the system software is not able to start or after replacing the HD with
the service part.
45
With iR3250, of which boot ROM does not implement the download control program,
download is possible only in normal mode.
To establish network connection, special setting is necessary on both the copier and the
PC.
However, network connection enables faster data transfer than does bidirectional
Use of a
non-compliant cable or long cable may result in error due to rfi, etc. during the use of
SST.
For network connection, use a cross cable consisting of twisted pairs of wires of
category 5, and connect PC to the device directly.
iRC3200 includes Network Port as standard equipment, and for its main unit (reader and
printer units), it is possible to download firmware from service PC via Ethernet I/F
(Network). Since servicing fixed IP address is set up by turning ON the main power while
pressing the numeric keypad 1 and 7 at the same time, there is no need to re-boot
PC at download mode (normal mode) from service mode.
Basically, for adding the PDL functions, only add BootROM, and UFR Board (or OPEN
I/F Board). You do not need to download firmware for PDL.
46
7.2 Connection
<New!>
1)
Determine the mode of download on the iR product, and the interface to use.
2)
Connect the PC to the iR product using the interface cable fit for the selected
interface.
For bidirectional Centronics connection, be sure to turn off power to both the copier
and the PC before connecting the cable.
4)
5)
Click the "To Next" button on the right part of the SST main menu.
6)
7)
8)
Click "Connect" on the Unit Selection screen to display the Checking the Start
screen.
47
To change
F7-200-01
On Windows NT/2000/XP,
F7-200-02
With
network connection, click "Set host name" to specify the address of the device to
connect.
48
F7-200-03
When connecting a device for the first time, enter the IP address of the device in
the host name field.
On iRC3200 IP address is set up automatically.
After entering the address, press "Save" to add the IP address to the list.
If the IP address of the device is already saved in the list, a click on the down arrow
button on the host name field pulls down the list and displays all of the saved IP
addresses. Select the target address and click it.
To delete an IP address from the list, select the address and click "Delete."
If SST on that machine has ever established network connection, the IP address of
the device connected last time is used as the default host name.
The set IP address of the device is indicated on the right upper part of the screen.
Set up the device address and click "OK" to return to the Checking the Start screen.
You can see the "OK" button on the screen is operational now.
F7-200-04
49
10) When the communication completes, Connecting to the Machine screen appears.
In the List of System Software for Target of Connection, the data of system
software obtained from the copier is displayed.
Click "OK" to display the Selecting a Job screen.
F7-200-05
The screen shown below appears if the selected model does not belong to the same
model type as the connected model.
the screen, and select the model and unit properly there.
F7-200-06
50
The message shown below appears if the selected model belongs to the same model group
as the connected model, but the selected and connected models do not match. Click "To
Unit Selection Screen" to return to the screen and select the model and unit properly there.
F7-200-07
51
can be displayed by pulling down the whole list with a click on the down arrow on
the right on the field. Each system software item is in any of the three states
below, which is indicated on the status column in the list.
A:
F7-301-01
52
2)
F7-301-02
F7-301-03
53
Selecting the same version of the active system or below followed by a click on
"Start" displays the verification message shown below.
"Start"
F7-301-04
3)
After download starts, the status of progress is indicated on the progress bar.
4)
The screen shown below appears while received data is being written to the HD
after download completes. Never turn off power while this screen is displayed,
because it causes HD write error.
F7-301-05
54
5)
F7-301-06
55
7.3.2 Language/RUI
Screens for Language and RUI are almost the same.
RUI are explained.
1)
2)
3)
The List of System Software for Target of Connection contains the system software
items saved on the HD.
The RUI List for the Target Connection holds data of RUIs saved on the HD.
F7-302-01
4)
From the list, select a RUI to download, and click it to activate the "Start" button.
Click "Start" to start download.
F7-302-02
56
version than the currently active system, the verification message shown below
appears. To start download, click "Start."
F7-302-03
5)
6)
The screen shown below appears while received data is being written to the HD
after download completes. Never turn off power while this screen is displayed,
because it causes HD write error.
F7-302-04
57
7)
F7-302-05
58
7.3.3 Boot
1)
2)
F7-303-01
3)
From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.
F7-303-02
4)
59
5)
The screen shown below appears while received data is being written to the Flash
ROM after download completes.
F7-303-03
6)
F7-303-04
60
7.3.4 G3 Fax
1)
2)
F7-304-01
3)
From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.
F7-304-02
4)
61
5)
The screen shown below appears while received data is being written to the Flash
ROM after download completes.
F7-304-03
6)
F7-304-04
After making a
download, to make another download, turn off the power switch on the copier once
and turn it on again, then enter download mode for the second download.
62
<New!>
2)
F7-305-01
63
3)
From the list, select a version to download, and click it to activate the "Start"
button.
Click "Start" to start download.
F7-305-02
4)
5)
The screen shown below appears while received data is being written to the
Flash ROM after download completes. If turning OFF the power at this time,
an error code may be displayed by writing failure to DCON/RCON. Therefore
be sure not to turn OFF the power.
If an error code appears, go back in download mode again, and download the
supporting firmware.
F7-305-03
64
6)
F7-305-04
65
2)
F7-400-01
3)
From the List of System Software for Target Connection, select the backup data to
upload, and click it to activate the "Start Storing" button.
In safe mode, only SRAMIMG can be uploaded.
Click "Start Storing" to start uploading the backup data.
F7-400-02
4)
66
5)
The screen shown below appears when upload completes. To change the drive
to save data, use the selector to choose.
F7-400-03
6)
After data save completes, click "OK" to return to the Selecting a Job screen.
F7-400-04
67
2)
F7-500-01
3)
F7-500-02
4)
68
5)
After download completes, click "OK" to return to the Selecting a Job screen.
F7-500-03
69
Only a single
system, you can restore the backup system to active state for check, without
downloading something else.
7.6.2 Operations
1)
2)
F7-602-01
3)
F7-602-02
70
4)
After the backup system is recovered, click "OK" to return to the Selecting a Job
screen.
F7-602-03
The recovered backup system becomes active after the copier is restarted next time.
After the backup system is recovered, the system that was active before the recovery
stands by as the backup system.
71
7.7 Formatting HD
7.7.1 Outline
The hard disk of an iR product is partitioned to more than one area.
Using SST,
incorporated in the system software, which is saved in the system area. Formatting
an area erases all the files in that area.
entire HD including the system area is possible only in safe mode, but not in normal
mode.
Note that the HDs supplied as service parts are not initialized, so after installing one
on a copier, you must format the entire disk before downloading the system or RUI.
7.7.2 Procedure
1)
Enter the copier to the mode of download fit for the area to format.
2)
3)
When connection is made, a list of partitions that can be worked in the selected
mode of download appears. Click "OK" to go to the Selecting a Job screen.
F7-702-01
72
4)
Click "Format."
F7-702-02
5)
From the partition name list, select a partition to format, and click it.
partitions displayed in the list vary by the mode of download.
The names of
F7-702-03
73
6)
Formatting an area erases all the data and files on that area.
For prompting
caution against inadvertent loss of disk contents, the final confirmation message
shown below appears.
F7-702-04
7)
F7-702-05
74
7.8 Termination
1)
F7-800-01
2)
The Checking the End screen appears. Click "OK" to return to the Unit Selection
Screen.
F7-800-02
After performing format for all partitions or BOOTDEV, be sure to
continuously download System, Language, and RUI. If you do not download
System, E602-0002 appears when turning ON the main power.
Actual format processing for POLDEV and DOSDEV2 is performed when you
turn ON the main power next time.
The time required is as follows, though it varies depending on the HDD state.
All Partitions: Approx. 7min
2min
75
DOSDEV2: Approx.
The progress bar displayed when the power is ON proceeds slowly during
format processing. If turning OFF the power at this time, you cannot access to
HDD, and E602 may appear.
Therefore, be sure not to turn OFF the main unit while the progress bar is
displayed.
76
OSes for firmware download for the machines are limited to Windows 98, 98SE, 2000,
and XP.
Note that Windows 95 and NT are inapplicable because these OSes do not
support the USB. Of iR16000/2000, the USB connector for download is the USB port
located on the image processor board.
Therefore, when
connecting SST on a Windows 98/98SE machine to a copier of this series for the first
time, this special driver must be installed to the PC. Installation of the driver is not
necessary for the second and the following connections.
<New!>
77
8.3 Installing USB Printer Class Driver (for Windows 98/98SE Only)
Procedure described in this section is required only when a copier of this series is
connected to a Windows 98/98SE PC for the first time.
procedure, you must complete it.
1)
2)
3)
4)
F8-300-01
5)
Select "Search for the best driver for your device. (Recommended)."
F8-300-02
78
Click "Next."
6)
F8-300-03
7)
If
you have installed SST to a place other than the default directory, specify the path
to the directory to search accordingly.
F8-300-04
79
8)
Click "Next."
F8-300-05
9)
F8-300-06
F8-300-07
80
If
you have installed SST to a place other than the default directory, specify the path
to the directory to search accordingly.
F8-300-08
12) Click "OK."
F8-300-09
13) Click "Next."
F8-300-10
81
F8-300-11
15) When installation of the driver completes, a dialog appears and asks whether to
restart the PC immediately.
F8-300-12
The above procedure completes installation of the USB printer class driver.
82
8.4 Connection
1)
2)
3)
Start SST.
4)
5)
F8-300-01
6)
7)
Click the "To Next" button on the right part on the SST main menu.
83
8)
On the Unit Selection screen, select the unit to work on, and click the "Connect"
button.
F8-300-02
9)
Click "OK."
F8-300-03
10) SST communicates with the copier to acquire necessary data. Status of progress
of communication is indicated on the progress bar.
84
11) When communication completes, the Connecting to the Machine screen appears.
The List of System Software for the Target of Connection displays the data of
system software obtained from the copier.
Click "OK" to display the Selecting a Job screen.
F8-300-04
85
F8-401-01
2)
From the list, select a version to download, and click it to activate the "Start" button.
Click "Start" to start download.
F8-401-02
3)
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4)
The screen shown below appears while received data is being written to flash ROM
after download completes. Never turn off power while this screen is displayed,
because it makes the copier unable to start up.
If the power switch is turned off in the duration and the copier becomes unable to
start, the flash ROM DIMM must be replaced with the one that stores firmware.
F8-401-03
5)
F8-401-04
After downloading firmware and writing it to flash ROM, the copier automatically
restarts. The PC recognizes restart of the copier as disconnection of the copier
from the USB followed by re-connection, and activates the Add New Hardware
Wizard.
After restarting, the copier is in normal mode. To make more downloads, enter
download mode again.
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