ELIANA

RIBARSCH
2707 Stratford Dr.
Greensboro, NC 27408
704.905.3314
Eliana.Ribarsch@conehealth.com

PROFILE
Over 10 years of exceptional customer service experience in a variety of business settings.
Five years in progressive leadership roles aimed at expanding productivity, improving employee
morale, and increasing profits.
High-energy educator with considerable experience leading presentations and educational
instruction.

EDUCATION
The University of North Carolina at Greensboro
May 2015

Master of Public Health
The University of North Carolina at Greensboro
August 2012
Bachelor of Science, Public Health
Cum Laude

WORK EXPERIENCE
Cone Health Medical Group Training and Education
Feb 2015-Present
Revenue Cycle Clinic Trainer
Lead classroom sessions and produce learning tools for revenue cycle applications to super
users and end users.
Conducts training and education of all CHMG new and current employees on CHL, Kronos,
Lawson, and other system applications as appropriate (including maintaining class calendar,
enrollment tracking and no-show feedback).
Learn new features/applications of all computer systems as well as front-end operations and
integrates concepts into training curriculum.
Acts as a resource for problems, inquiries, and system requests from departments.
Maintains thorough understanding of healthcare as it relates to scheduling, registration, and
billing & reimbursement issues in order to keep staff aware of new developments.
Urgent Medical and Family Care-Cone Health Medical Group
June 2013-Feb 2015
Admission Services Team Leader
Train new staff members in current practices and procedures.
Serve as point of contact for 15 front office employees to answer questions or resolve
conflict.
Obtain demographics for 20-30 patients daily and enter accurately into Cone HealthLink.
Verify benefits through insurance companies for services provided to the patient.
Enter charges and balance cash drawer throughout the day.
Release medical records as needed.
Cone HealthLink Superuser

Cone Health-Wesley Long Office of Patient Experience
March 2013-June2013
Hospital Administration Representative Intern
Led Teach Back training classes for 100 clinical staff members system-wide.

ELIANA RIBARSCH

Collaborated with Senior Manager to address patient satisfaction or dissatisfaction.

Attended various development meetings with Cone Health leadership staff.
Established a rapport with patients in order to assess any issues or concerns.
Compiled presentations and educational materials utilized for training 200 staff members
system-wide.

Bin 33 Restaurant
August 2010-February 2013
Server
Ensured customer satisfaction by fulfilling guest needs while remaining friendly and
courteous.
Killingtons Restaurant and Pub, Huntersville, NC
November 2009-August 2010
Manager
Managed total restaurant operations in areas of staff management, customer relations,
vendor relations, budgets, and inventory control.

Tavern on the Tracks, Charlotte, NC
May2009-January 2010
Supervisor
Supervised up to 10 employees during shift.

Oakwood Holdings (The Elephant and Wheelbarrow British Pub, Bridie OReillys Irish Pub), Melbourne,
Australia
March 2007-February2009
Supervisor
Directed the recruitment, interviewing, hiring, training, and evaluation of employees.
Supervised all aspects of banquet planning and bookings for up to 100 guests.
Supervised up to 20 staff members for one of the busiest bars in Melbourne.

Mollys Fair City Irish Pub, Barcelona, Spain
January 2006-December 2006
Manager
Recruited and trained a full working staff.
Coordinated shift schedules and responsibilities for a team of 15 employees.
Maintained customer relations and coordinated promotions such as St. Patricks Day
festivities and World Cup 2006 events for an average of 300 guests.
Managed total bar operations in areas of staff management, customer relations, vendor
relations, budgets, and inventory control.

South Carolina OB-GYN Associates, Columbia, SC
May 2004-May2005
Front Office Representative
Greeted and Checked-in Patients.
Answered phone calls and scheduled patient appointments.
Assisted Physicians with schedule coordination and daily functions.

ORGANIZATIONS AND HONORS
North Carolina Society for Public Health Education Member (2011)
Eta Sigma Gamma, National Health Education Honorary (2011)
BACCHUS Network Certified Peer Health Educator (2011)

Sigma Alpha Lambda National Leadership and Honor Society (2002)

Alpha Lambda Delta National Honor Society (2002)
Epsilon Sigma Alpha National Nonprofit Service Organization (2002)

2003-2004 Elected Officer, 2004-2005 Elected Service Chair

SKILLS
Excellent communication skills, both verbal and written
Cone HealthLink (EMR) Superuser
Proficient in all Microsoft Office Programs

LANGUAGES
Fluent in Italian
Conversational French and German
Intermediate Spanish (Pacific Interpreters Bilingual Fluency Certified)