Janell Sowers

2471 Stoney Battery Rd. Troutville, VA 24175, (919)602-4880, jts2055@email.vccs.edu

Education

Dabney Lancaster Community College

Associates Degree in Nursing: Expected graduation date: May 2015
Meredith College
Bachelors of Science in Biology: Dec. 1997

Objective

Seeking a position as a Registered Nurse in a Health Care facility where I can

make the most of my nursing education and training, in the hopes of one day
attaining a position in the Neurology department.

Experience

Technical Service Desk Representative, Nov. 2012-Aug. 2013

Allstate Insurance Company, Roanoke, VA
Provides technical support for Allstate agents creating policies
Investigates, recognizes, resolves and reports technological trends.
Utilizes available resources to resolve basic to intermediate customer
inquiries and/or technical issues
Utilizes, creates and maintains online knowledge information tool
Technical Service Desk Representative, Oct. 2008-Nov. 2012
Kelly Services, Roanoke, VA
Provides technical support for Allstate agents creating policies
Investigates, recognizes, resolves and reports technological trends
Utilizes available resources to resolve basic to intermediate customer
inquiries and/or technical issues
Utilizes, creates and maintains online knowledge information tool
Call Center Representative, Mar 2007- Sept. 2007
Express Personnel (Matria Healthcare)
Collected data for a Fortune 500 company
Enrolled participants in prenatal healthcare program designed to assess
risk of pregnancy

Certifications BLS certified in the state of VA, 2014

Office Skills

Familiar with Microsoft Word, Microsoft Outlook and Excel, able to file correctly,
excellent customer service skills and telephone etiquette, able to type 45 wpm

Activities
& Honors

Phi Kappa Phi National Honor Society, 2014-present

References available upon request