ALYSSA M.

CAMPBELL
Email: Alyssa-campbell@woh.rr.com

HOSPITALITY/INFORMATION/MANAGEMENT SUPPORT
A detail-oriented, willing worker who is hospitable to both customers and coworkers. Fast to learn,
easy to teach with a positive attitude. Is intuitive, flexible, and seeks efficiency. Has adept and
growing communication skills (verbal and written) with solid background in customer service and
information gathering and retrieval.
QUALIFICATIONS INCLUDE:

Takes direction well

Experienced with Microsoft Office (Word, PowerPoint, Excel)
Thoughtful and organized in tasks

CORE COMPETENCIES

Hospitality Writing Research Organization

PROFESSIONAL EXPERIENCE

INDIANA WESLEYAN UNIVERSITY, Marion, Indiana

Office Assistant

2014-present

Office Assistant- Performed duties such as file/office organization, creation of folders for events,
maintenance of Office Outlook calendar and e-mail to date, customer service interaction and needs, other
tasks as needed.

INDIANA WESLEYAN UNIVERSITY, Marion, Indiana

Information Desk Worker

2013-present

Information Desk Worker- Performed Conference Services duties such as maintaining and managing IWU
Student Center, opening and closing facilities, and management of IWU campus events. Gathered and
maintained knowledge of events and schedules for clients, assistance with clients on an as need basis, and
availability for both coworkers and clients. Assisted in managing and preparing for events on IWU grounds.
Achievements:
Promoted to Office Assistant for 2014-2015 Academic Year
RECREATION CENTER LIFEGUARD, IWU Campus, Marion, Indiana
Life Guard

2013 - 2014

Primary duties included pool surveillance for patrons, water rescues, First Aid Response and safety within
facilities. Secondary duties included pool maintenance, chemical surveillance, paper work (including Incident
Reports, Water Rescue Reports, Behavior Reports, and the Daily Operations Report), patron hospitality,
interactions with Medical Personnel and training of new employees.

ALYSSA M. CAMPBELL

CASSEL HILLS POOL LIFEGUARD, Vandalia, Ohio

Life Guard

PAGE TWO

2010 - 2014

Primary duties included pool surveillance for patrons, water rescues, First Aid Response and safety within
facilities. Secondary duties included pool maintenance, chemical surveillance, paper work (including Incident
Reports, Water Rescue Reports, Behavior Reports, and the Daily Operations Report), patron hospitality,
interactions with Medical Personnel and training of new employees.
INDIANA WESLEYAN UNIVERSITY, Marion, Indiana
Summer 2013-Fall 2013
Summer Conference Assistant
Duties include: Information Desk Worker, Groundwork Team, On-Call Conference
Assistant, Baldwin Server, and Recreation Center Life Guard
Information Desk Worker- Performed Conference Services duties such as maintaining and managing IWU
Student Center, opening and closing facilities, and management of IWU campus events. Gathered and
maintained knowledge of events and schedules for clients, assistance with clients on an as need basis, and
availability for both coworkers and clients. Assisted in managing and preparing for events on IWU grounds.
Groundwork Team- Cleaned and prepared dorm rooms for overnight clients. Stocked rooms with needs (map of
grounds, etc.), supervised plumbing upsets and set up living space according to the needs of clients. Managed
over-night conference within dorm facilities in the evenings.
On-Call Conference Assistant- Managed over all campus conference needs with 24 access. Managed plumbing
mishaps, restocking of necessities, dorm management (maintaining curfew for clients, key mishaps, patrons
locked out of dorms and/or rooms, etc.)
Baldwin Server- Assisted in cafeteria management with large conferences. Served pizza to guests, managed ice
creams machines and restocking, scanning guests passes into Baldwin, and cleaning various dish and food
mishaps.
Recreation Center Lifeguard- Primary duties included pool surveillance for patrons, water rescues, First Aid
Response and safety within facilities. Secondary duties included pool maintenance, chemical surveillance, paper
work (including Incident Reports, Water Rescue Reports, Behavior Reports, and the Daily Operations Report),
patron hospitality, interactions with Medical Personnel and training of new employees.
CITY OF VANDALIA-PARKS AND RECREATION, Vandalia, OH
Swim Lessons Instructor/Life Guard

2009-2013

Performed as a Life Guard for four years. Primary duties included pool surveillance for patrons, water rescues,
First Aid Response and safety within facilities. Secondary duties included pool maintenance, chemical
surveillance, paper work (including Incident Reports, Water Rescue Reports, Behavior Reports, and the Daily
Operations Report), patron hospitality, interactions with Medical Personnel and training of new employees.
Performed as a Swim Instructor four years. Duties included teaching water safety to multiple levels of students,
pool surveillance, and paperwork management of students.
Achievements:

Completed Life Guard training (certified as a Life Guard 2009-present)

CPR and First Aid Certified (2009-present)

Assisted in training of new employees (2010-2013)

ALYSSA M. CAMPBELL

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EDUCATION

Indiana Wesleyan University, Marion, Indiana

Bachelor of Communication Degree
Bachelor of Honors Humanities Degree through the
-John Wesley Honors College
-Honors College Student Association Representative (2012-2015)
-LoveFast Volunteer (2012-2015)