ANNA E.

GRESSMAN
32632 SHAWN DRIVE WARREN MICHIGAN 48088
PHONE: 586-303-5614 EMAIL: EF0837@wayne.edu

EDUCATION
09/2013-05/07/2015
Bachelor of Social Work
09/2012-08/2013

Wayne State University

Detroit, MI

Macomb Community College

Roseville, MI

Fraser High School

Fraser, MI

Pre Social Work

09/2006-06/2010
Diploma

WORK EXPERIENCE
08/13-Present

Common Ground: Sanctuary

Royal Oak, MI

Bachelor of Social Work Internship

Facilitate serious and life skill group therapy

Provide crisis intervention in person and over the phone
Provide phone referrals for shelter and mental health services
Preform the parent and youth intake process
Tutor
Assist with daily activities in youth residential shelter

05/12-Present

Securitas Security Services, USA

Dearborn, MI

Public Safety 2nd Shift Supervisor

03/15-Present
Currently serving as the 2nd Shift Supervisor, overseeing the performance of the Dispatcher and two
Patrol Officers

Manage the 2nd Shift Schedule, payroll, officer training and special event planning

First responder to all medical, fire and public safety emergencies on campus

Utilize my scope of professional training to ensure rapid treatment of all victims

Prioritize and delegate Public Safety personnel for service requests from students, faculty, management,
parents and visitors

Accurately document all Public Safety related information in the Report Exec system

Regulate vehicle and pedestrian traffic at special events

Provide support during high tension situations including missing persons, vehicle accidents, and major
injuries

Public Safety Dispatch/Administrative Assistant

08/12-03/15
Central point of communication for the entire Cranbrook campus

Initiate and monitor lockdown procedures

Responsible for the development and oversight of the campus parking system

Complete payroll in a timely manor

First responder to all medical, fire and public safety emergencies on campus

Monitor central alarm system for fire, intrusion, and duress alarms and respond appropriately

Accurately document all Public Safety related information in the Report Exec system

Trained extensively in dispatch protocols, operational procedures, and radio communications, basic
interrogation techniques, approaching suspicious vehicles and de-escalation technique

Pool

Officer
Random pass checks
Monitor and report any suspicious activities
Patrol between multiple pools (if required)

CERTIFICATIONS
Adult/Child CPR & AED
First Aid & Blood borne pathogens
FEMA/Emergency Management Institute
Nonviolent Crisis Intervention (CPI)
Recipients Rights

05/12-08/12