http://www.tnooz.

com/article/7-marketing-lessons-from-klms-space-flight-campaign
/
http://www.forbes.com/sites/marketshare/2012/02/27/klm-a-company-that-gets-socia
l-media/
http://www.digitalsparkmarketing.com/creative-marketing/social-media/klm-airline
s-marketing/
http://adage.com/article/creativity-pick-of-the-day/klm-treats-kids-world-screen
ing-planes/244682/ (copii)
http://thesocialmediamonthly.com/klms-social-marketing-is-flying/
http://www.klm.com/csr/en/floating/case_studies.html
http://www.marketingtechnews.net/news/2013/mar/07/klm-3-pillars-successful-socia
l-media-strategy-smwf/
http://www.smartinsights.com/social-media-marketing/social-media-strategy/klm-so
cial-marketing-case-study/
http://www.youtube.com/watch?v=FkWcHcNMO-8
http://www.stickboydaily.com/travel/klm-economy-comfort-invisible-chair-illusion
-video/
http://www.aquarius.biz/en/2013/02/25/case-study-glimpses-into-klms-successful-s
ocial-media-strategy/
http://www.brandchannel.com/home/post/2013/02/13/KLM-Must-See-Map-021313.aspx
http://www.socialbakers.com/storage/www/klm-sociallydevoted.pdf
http://www.slideshare.net/shanxz/top-50-casestudies-of-airlines-and-airports-exc
elling-in-social-media-11773823 (fly2miami)
http://www.rewiregroup.com.au/klm-surprise-case-study/
http://www.utalkmarketing.com/Pages/CreativeShowcase.aspx?ArticleID=12297&Filter
=0&Keywords=&Order=LATEST&Page=1&Title=KLM_%27Journeys_of_inspiration%27
http://www.utalkmarketing.com/Pages/CreativeShowcase.aspx?ArticleID=4856&Filter=
0&Keywords=&Order=LATEST&Page=1&Title=KLM_%27Change_planes,_not_terminals%27
http://nieuws.klm.com/klm-lanceert-3d-strategy-game-aviation-empire-en/
http://www.tedoo.ro/vizita-la-echipa-social-media-klm/

http://nieuws.klm.com/klm-royal-dutch-airlines-launches-klm-space-campaign-en/
http://skift.com/2013/12/09/klm-wants-to-surprise-travelers-with-in-flight-gifts
-from-grounded-friends/

https://blog.klm.com/category/campaigns/
http://nieuws.klm.com/klm-royal-dutch-airlines-launches-klm-space-campaign-en/

http://www.uva.nl/en/education/education.html master in amsterdam

http://www.brasovbusinesspark.com/ro/facilitati/expozitii

http://worldsbestcasestudies.com/klm-surprise/