This document provides references for 4 sources: a MultiBrief article from 2014 on when customers are wrong, an International Human Resource Management textbook from 2004, an unpublished bachelor's thesis from 2010 on employee satisfaction and work motivation, and a 2012 Cornell Hospitality Quarterly article exploring resource efficiency benchmarks for environmental sustainability in hotels.
This document provides references for 4 sources: a MultiBrief article from 2014 on when customers are wrong, an International Human Resource Management textbook from 2004, an unpublished bachelor's thesis from 2010 on employee satisfaction and work motivation, and a 2012 Cornell Hospitality Quarterly article exploring resource efficiency benchmarks for environmental sustainability in hotels.
This document provides references for 4 sources: a MultiBrief article from 2014 on when customers are wrong, an International Human Resource Management textbook from 2004, an unpublished bachelor's thesis from 2010 on employee satisfaction and work motivation, and a 2012 Cornell Hospitality Quarterly article exploring resource efficiency benchmarks for environmental sustainability in hotels.
Exclusive.multibriefs.com, (2014). MultiBrief: When the customer is wrong. [online]
Available at: http://exclusive.multibriefs.com/content/when-the-customer-is-wrong [Accessed 1 Oct. 2014]. Harzing, A. and Ruysseveldt, J. (2004). International human resource management. 1st ed. London: Sage Publications. Salanova, A. and Kirmanen, S. (2010). Employee satisfaction and work motivation. Unpublished Bachelor Thesis, Mikkeli University of Applied Sciences, Finland, 81. Zhang, J., Joglekar, N. and Verma, R. (2012). Exploring resource efficiency benchmarks for environmental sustainability in hotels. Cornell Hospitality Quarterly, 53(3), pp.229--241.