Fa

x
From:

Arriaga, Fernando

Phone:

608-555-0967

Fax:

(608) 555-0966

To:

James Washington, Recruiter

Phone:

(608) 555-0034

Fax:

(608) 555-0035

Company Name:

Madison Staffing Services

Comments:
Two pages to follow that include my resume and a cover letter for the position of Help
Desk Technician.

Urgent

For Review

Please

Please

Please

Comment

Reply

Recycle

Marilynn Long
4201 Glen Arbor Avenue
Kenosha, WI 53140
(262) 555-2002
mlong@alcona.net

March 6, 2016

James Washington
Madison Staffing Services
60 East Washington Avenue
Madison, WI 53701
I was looking at the new job postings on the Madison Staffing Services Web site
today, and I saw the description for the Help Desk Technician position. I read the job
description and the qualifications that the company requires, and I feel that I am
exactly the right person for this job.
The job notice suggested that the company would like to fill this position very
quickly. As you requested on the Web site, I am faxing both my resume and this
cover letter. I will send a printed copy, and can also send the resume in PDF format
if that would be more convenient.
The job description had several very specific requirements. I would like to point out
my qualifications in a few of the specified areas:
Education
Experience
Certification

BS, Information Technology

Help Desk, Two Years
MCITP

I could be available to start work in as few as two weeks. The job description does
not specify exactly where this company does business. I currently live in Kenosha,
but would be willing to relocate.
Sincerely,

Marilynn Long

Objective
To Obtain a Help Desk Technician position

Marilynn
Long
4201 Glen Arbor
Avenue
Kenosha, WI
53140
(262) 555-2002
mlong@alcona.ne
t
EDUCATION

Marquette University, Milwaukee, WI

Bachelor of Science Degree, Information Technology
September 2013 to May 2015
Gateway Technical College, Kenosha, WI
Associate Degree, IT Computer Support Specialist
September 2011to May 2013

RELEVANT
EXPERIENCE

IT Help Desk Specialist, Marquette University

January 2014 to present
Provided local and remote desktop support across
campus
Provided support for Windows, Macintosh, and Linux
computers
Provided support for Microsoft and Adobe software
products
Analyzed and repaired network problems
Computer Technician (part-time), Meridian Music Stores,
Milwaukee
September 2011 to December 2013
Installed new hardware
Installed, updated, and upgraded application
software
Installed, updated, and upgraded antivirus and
antimalware software
Updated device drivers for computer peripherals

CERTIFICATIONS

Microsoft Certified IT Professional (MCITP)

Microsoft Certified Desktop Support Technician

(MCDST)
Microsoft Office Specialist (MOS) in Word, Excel,
Access, and Outlook
Apple Certified Desktop Technician (ACDT)