Scribd Logo
Upload

Welcome to Scribd!

  • To-Be Resort Hotel Reservation Process

    Uploaded by

    api-22495545
    20 views1 page
    The document outlines the reservation process for a resort hotel. There are multiple ways for customers to make a reservation including walking in, calling, using a travel agent, or booking online. The receptionist checks availability and takes reservations. Confirmation is provided once the reservation is made. Customers can cancel reservations or provide feedback after their stay. Billing occurs at check-in, check-out, and cancellation.

    Original Description:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the reservation process for a resort hotel. There are multiple ways for customers to make a reservation including walking in, calling, using a travel agent, or booking online. The receptionist checks availability and takes reservations. Confirmation is provided once the reservation is made. Customers can cancel reservations or provide feedback after their stay. Billing occurs at check-in, check-out, and cancellation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    20 views1 page

    To-Be Resort Hotel Reservation Process

    Uploaded by

    api-22495545
    The document outlines the reservation process for a resort hotel. There are multiple ways for customers to make a reservation including walking in, calling, using a travel agent, or booking online. The receptionist checks availability and takes reservations. Confirmation is provided once the reservation is made. Customers can cancel reservations or provide feedback after their stay. Billing occurs at check-in, check-out, and cancellation.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    To-Be Resort Hotel Reservation Process By Annie Cummins, Kendra Freymuth, Alexa Gonzalez, & Trevor Wang

    Walk-In
    Phone
    Travel Agent
    Online Customer
    Reservation Reservation

    Is there Make Confirm


    Receptionist
    availability? Reservation Reservation

    Is there Make Confirm


    availability? Reservation Reservation
    Sales

    Check Credit
    Billing

    Credit Credit
    Approved Rejected

    Customer
    Customer
    Cancellation
    Customer
    Arrives
    Cancelled
    Reservation
    Service

    Check-In

    Check-Out
    Billing

    Customer
    Billing
    Feedback

    You might also like