Kristine Fencore

Dallas, TX
972 804 0898
fencore@hotmail.com
EDUCATION
BS Business Administration (concentration in OBHR)
UTD ( University of Texas at Dallas), Richardson, TX
AAT Associate of Applied Technology (Specializing in Cisco)
Chattahoochee Technical College, Marietta, GA

www.linkedin.com/in/kristinefencore/

2013- present
2001-2004

PROFESSIONAL EXPERIENCE
Futurestep (Korn Ferry Company), Addison, TX
2012 - present
Team Lead Talent Acquisition, Life Sciences division
Conduct various searches for existing client to identify the potential talent to be recommended for the job
opportunity
Interview prospects to determine levels of competency and possible fit for the potential role.
Manage a team of six Talent Acquisition specialists by mentoring, training and setting standards to increase
productivity and achieve hiring goals for clients.
Develop sourcing strategies by utilizing complex online searches to identify the best avenues to discover
potential talent.
Contributed to the hiring team to place 215 high level candidates in 3 months.
Transamerica (AEGON), Bedford, TX
2010-2012
Customer Service Analyst
Processed inbound calls to communicate with insureds and agents; keyed various changes to the policyholders
information, summarized insureds policy information and advised on additional product offers.
Reduced client call back volume by achieving 98% FCR (First Call Resolution).
Secured high standards for compliance, SLA and HIPAA regulations.
Stonebridge Life Insurance Company (AEGON), Plano, TX
2009-2010
Call Center Licensed Agent
Answered inbound calls for existing and prospective clients on various inquiries, resolved problems, promoted
and sold company products/services to increase sales levels.
Increased retention percentage by 10% and achieved Platinum member status two quarters in the row.
Researched various online sites to benefit the potential clients information and knowledge.
Bankers Life and Casualty Company, Richardson, TX
Licensed Agent
2008- 2009
Developed new accounts as well as handled existing clients.
Consulted on Medicare supplements, Long Term Care, Life Insurance and Annuity sales.
Enlisted as general lines agent (Qualified for Life, Accident, Health and HMO), license #1525511.
Identified existing and potential clients in the North Dallas area. Used multiple online tools to locate the clients.
LANGUAGE ABLITIES
Latvian (native), English (fluent), Russian (fluent), Ukrainian (fluent) and German (great understanding)
DESIGNATIONS
LTCP - Long Term Care Professional
CSSR Certified Social Sourcing Recruiter
VOLUNTEER EXPERIENCE
Habitat for Humanity, Plano TX