Alicia Edwards

81 Ambo Circle
Middle River, Maryland 21220
Cell: 443-469-1380
E-Mail: aliciaedwards531@gmail.com
Professional Summary:
Qualified Customer Service Representative with experience in fast-paced
customer service environments. Personable and professional under pressure.
Skills:

Quick learner
Creative problem solver
Strong client relations
Detail oriented
Self-Motivated

Work History:
April 2008 to June 2009
Erickson Oak Crest Village Retirement Home 8820 Walther Blvd. Parkville MD
21234
Dietary Aide
Greeted residents entering the dining hall.
Describe menu items to residents accurately and explained all the details
regarding our menu and their diets.
Clean and sanitize cooking materials and eating areas.
Process orders and handled petty cash.
Minor food preparation.
May 2012 to Current
Macy's Inc. 813 Dulaney Valley Rd. Towson, MD 21204

Sales Associate

Greeted customers entering the store to ascertain what each customer

wanted or needed.
Described product to customers and accurately explained details and
care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal
clientele.
Recommended, selected and helped locate and obtain out-of-stock
product based on customer requests.
Answered product questions with up-to-date knowledge of sales and
store promotions.
Bagged, boxed or gift-wrapped sold merchandise per customer's
request.
Ensured superior customer experience by addressing customer
concerns, demonstrating empathy and resolving problems on the spot.
Maintained cleanliness and presentation of stock room and production
floor.
Directed calls to appropriate individuals and departments.
Monitored cash drawers in multiple checkout stations to ensure
adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote
visually appealing environment.
Operated a POS system to itemize and complete an average of number
customer purchases.
Set up and explained new membership contracts.
Folded and arranged garments in attractive displays.
Recommended alternative items if product was out of stock.

Education:
2009 Chesapeake High School 1801 Turkey Point Rd. Baltimore, MD 21221
Current Community College of Baltimore County 7201 Rossville Blvd.
Rosedale, MD 21237
Associate of Applied Science Business Management
Affiliations:
Girls Empowerment Mission (G.E.M) member 2006-Present