TCRM20

1
X
3
TCRM20 - Temas 4. Partner Processing, 5. Actions, 6.CRM Pricing,

7.CRM Billing
BASIC FUNCTIONS
Which of the following statements regarding billing unit is
correct?
Note: There are 1 correct answer to this question
A billing unit can be assinged to diferent company codes.
A billing unit is a CRM business partner that has the role "Billing
Unit"
Only one sales organization can be assigned to a billing unit
Billing units have to be defined in the billing unit customizing table.
Within partner processing for transactions in SAP CRM, how
do you make certain partner functions mandatory?
Use the mandatory partner indicators on the partner determination
procedure
Use the mandatory partner indicators within the partner function
ifself
Use the minimum occurrence for a partner function in the access
sequence
Use the minimum occurrence for the respective partner function in
the partnet determination procedures.
Which customizing objects is not freely definable in partnet
determination
Partner function
X Partner function category
Partner determination procedure

Access Sequence
In your project you receive the requirement that all expired
quotation are automatically set to complete
What is the most time efficient way to achieve this
requirement
Define an action profile
Define an alert profile
Define a workflow template
Define an imcompleteness procedure
Which of the following are functions of partner processing
within SAP CRM?
Note: There are 3 correct answers to this question
Partner processing determines which partners are mandatory within
business transactions
Partner processing determines the framework that is accessible for
an Interaction Center Agent
pag 254
PAG 146147
PAG 144145
PAG 175
PAG 138
Partner processing determines which sources the system accesses

to search for involved partners
Partner processing determines which users are authorized to

maintain diferrent business transactions
Partner processing determines which internal and external partners
X
are involved
6 The condition technique is used for pricing in SAP CRM
Which assignmente do you have to make in customizing
when settings up the contitions technique
X Assignment of conditions types to pricing procedures
Assignment of access sequence to pricing procedure
X Assign of access sequence to condition type
X Assignment of condition tables to access sequence
Assignment of conditions types to access sequence
What is the purpose of conditions maintainance groups
7
within CRM pricing
Condition maintainance groups determine which conditions types
can be changed manually within
PAG 138
PAG 138
pag 211
pag 211
pag 211
Condition maintainance groups determine which conditions types

have to be maintained in SAP CRM
X
Conditions maintenance groups bundle condition tables and

condition types for condition maintenance
pag 217
Condition maintenance group control the condition exclusion logic in

business transactions.
Which of the following statements concerning pricing in SAP
CRM business transactions is true?
Only pricing procedures defined in SAP CRM can be used in a CRM
X
transaction
Each item within a sales order can use its own pricing procedure
Condition type that are not included in the pricing procedure can be
entered manually in
8
Pricing results can be transferred (copied) from a quotations or

contract into a sales order.
9 Actions in SAP CRM can trigger follow-up processes
Which of the following process types can be selected within
the action definition
SAPscript
X Workflow
X SmartForms Mail
tengo
dudas
PAG 205
PAG 174
PAG 174
Schedule Conditions
X Method call
PAG 174
1 Your customer wants the invoicing of SAP CRM sales orders
0 to be performed by SAP CRM
Where do you determine that billing takes places in SAP CRM
and not in SAP ERP?
Middleware parameter
PAG 245 X Item category of the sales transaction item
246
Transaction type of the sales transaction
Leading transaction category of the sales transaction
1 Which of the following settings within action processing
1 determines when an action should be processed,
Schedule Automatically
Start Conditions
X Processing Time
PAG 171
Schedule Condition
TCRM10 - 4. Web Channel Management, 5.CRM Partner Channel
Management, 7.SAP CRM Interaction Center, 9.SAP CRM Field
Applications
INTERACTION CHANNELS
Which of the following functions is only available for SAP
CRM Interaction Center Agents?
Transaction Launcher
Internet Transaction Server Integration
Navigation Bar Customizing
Telephony Integration
L.1 - Pag 160
A customer plans to implement SAP CRM Field Applications
Which of the following functions and features are available
in the laptop without connecting to the
Creation of Outbound deliveries
Creation of quotations
L1. Pag 210
Determination of product availability
L1. Pag 210
Maintenance of calendar entries
L1. Pag 210
Determination of prices ans discounts
Which of the following actions can Interaction Center
Agents start when processing inbound
Create a new alert

Identify the account
Qualife a Lead
Start a Knowledge Search
Display a Rule Policy
Pag 161
Pag 163
Pag 160; 164
Which of the following components embedded in the CRM

Web middleware are part of the CRM WebChannel
Integrated Communication Interface (ICI)
Internet Pricing and Configurator (IPC)
Index Server and Search Engine
Consolidated Database (CDB)
L1. pag 21
Within SAP CRM Field Applications, which object is used to

set up sites and to influence the data distribu
Bdoc Modeler
Mobile Application Studio
Administrator Console
Object Management
Which of the following statements is a correct
differentiation between a business-to-business (B2B) and
business-to-customer (B2C) Web Channel Sales scenario.
The customer negotiates the payment terms while entering the
order only in a B2C Web shop sales scenarios.
L1. pag 21
L1. Pag. 215
quizas. L1.
Pag 87
The customer has to agree to the general terms and conditions

only in a B2B Web Shop sales scenario.
The customer can search for order items, quotations, order
templates, contract, and invoice only in the B2B Web Shop Sales
scenario
The customer can receive perzonalized recommendations only in
the B2B Web Shop sales scenario.
Which of the following are functions of the Web Channel EService scenario?
Customer Self-Service: Provides customer with self-service for
customer information and maintainance
L1. Pag 87
Knowledge Management: Enables customer to research ans

resolve their own service problems
L1. Pag 87
Email Update Service: Enables companies to receive regularly

email update from their customers
Live Customer Support: Allows organizations to provide inmediate
assistance to customer using the
L1. Pag 87
Trade Promotion Management: Enables customer to manage their

current promotions and service
A brand owner works together with some partner to
positions new product in the market. They therefore
implement SAP CRM Partner Channel Management
Which of the following statements are correct in this
scenario?
SAP NetWeaver Portal is mandatory to enable SAP CRM Partner
Management capabilities
Workflow capabilities can be used to distribute leads that are
created by the brand owner to the appropriate partner
pag 110
Collaborative Showrooms can be used to incorporate partners in

the E-Commerce strategy
L1. Pag 113
The brand owner and partners access the SAP CRM system using
different roles in the CRM WebClient UI
creo
Marketing and sales processes can be integrated within SAP CRM

Partner Channel Management, but not service
falsa
There are several Interaction Center (IC) functions that

support agents, effectively working with
Which of the following features can be related to agent
guidance?
Knowledge article routing
Service level workflows
Intent-driven interaction
Interactive scripting
L1. Pag 173

L1. Pag 172
TCRM10 - 12.Account Management, 13.Organizational Management,

14. Product Master
MASTER DATA
The business partner concept in SAP CRM supports business
partner role that classify accounts according to their
1 business functions
Which of the following statements about business partner
roles account is true?
The assigned business partner role describes a busines-relevant
connection between two accounts or contacts
falso pag
293
The business partner role assigned to an account determines the

falso pag
number range that will be used.
289
X The account needs to have the business partner roles "prospect"
pag 292
assigned to it in order to act as the partner function "prospect" within
a b
The assigned business partner role influences data exchange
between SAP CRM and SAP ERP
Which of the following are aspects of organizational
2 Management in SAP CRM?
x Assignment of a responsible employee to a position
Characterization of organizational units by organizational and general
x attributes
Assignment of a responsible employee to an organizational unit
Assignment of the responsible organizational unit in the employee
master data
x Definition of rules to determine the responsible organizational unit
SAP CRM supports several strategies for importing and
3 maintaining business partner master data
Which of the following are supported strategies for creating
business partners?
E-mail Responde Managemente System (ERMS)
Partner determination procedure
X Download from SAP ERP
X Internet self-registration through the web shop
falsa pag
290
pag 353
pag 340
pag 340
pag 320
pag 320
You have decided to utilize the product master concepts for

4 capturing some new characteristics about your products.
Which of the following are steps to enhance a product master
in SAP CRM with new fields
Assign a view to the set type
Assign a product category to a transaction type
X Assign a product category to a product master
pag 380
X Assign a set type to a product category
pag 379
X Create new attributes and a set type
pag 379
Which assignment do you need to make in customizing when
5 setting up organizational data determination
At least one determination rule has to be assign to a transaction type
At least one determination rule has to be assign to an organizational
X data profile
pag 355
For the "Organizational Model"determination rule type,
responsabilities have to be assigne direc
An organizational data profile has to be assigned to a transaction
X type
pag 356
Which information in the SAP CRM business partner record

6 determines the account groups that are assigned to a
Business partner category
Classification
Account Type
X Account Grouping
In account managemente within SAP CRM, number
assignment is determined by which of the following objects
7 dutring account creation?
Account type
Role
X Grouping
Business partner category
PAG 289
pag 289
8 You want to maintain the organizational structure in SAP CRM

What do you have to consider?
Sales, service, and marketing structures can be integrated within one
X organizational model
pag 340
To allow the replication of sales order to SAP ERP, the organizational
model in SAP CRM has to be iden
To allow automatic determination of organizational units in business
transactions, you have to define and
You can map a matrix structure with the organizational model in SAP
CRM
falso 342
From a technical point of view, the SAP CRM product master

9 is comprised of which of the following?
Hierarchies
Classifications
X Set types
pag 376
Field Groups
1 The account hierarchy allows you to group account in a multi0 level group hierarchy?
Which of the following are account hierarchy categories?
Account Classification
X Pricing
pag 318
Contract Management
Partner determination
X Reporting
pag 318
1 You want to create a product promotion to be used in the

1 interaction center or in the Web shop, and want
Where do you maintain accessories for the new product?
In the Top N list
In the cross sell/ up sell/ down sell rules
X In product master maintanance
In Trade Promotion Management
TCRM20 - 8.Introduction to CRM Middleware, 9. Data Exchange with

ERP Backend, 10.CRM Middleware Operations, 11.Data Exchange with
3rd Party Backend, 12. BW(BI) Adapter Overview
MIDDLEWARE
You want to be notified when Bdoc message are not execute
1 properly
How do you enable this?
Use the Communication Station
X Use the Bdoc Modeler
Make error Handler settings
Configure the qRFC Monitor
You are responsible for data load of business objects from SAP
2 ERP to SAP CRM, such as business partners and sales orders
Where do you apply to reduce the data load
In the outbound queues
In the Administrator Console
In the Bdoc Modeler
X In the Business Adapter objects
Which of the following statements best describes the
3 structure of Customizing
The always contain more than one database table
They always contain exactly one database table
X They always contain one or more database tables
They always contain a maximum of two database tables
There is a predifined data tranfer from ERO to SAP CRM for
4 several Customizing
What do you consider regarding the filtering of customizing
data?
Filtering is possible. Filter criteria defined in SAP ERP will be
automatically sychronize
PAG 373
361
335
308
Filtering is possible. Filter criteria defined in SAP CRM will be

X automatically synchronize
Filtering is possible. Filter criteria defined in SAP CRM must be
manually synchronize
Filtering is not posible. Data that is not required in SAP CRM has to be
deleted after
You have to configure the download of business objects from
5 SAP ERP to SAP CRM
X
X
X
Which of the following are relevant process steps for the

initial loading of business objects
Monitor downloads via the download monitor (transaction R3AM1)
Activate the replication and realignment queue (transaction
SMOHQUEUE)
Define the block size for adapter objects (transaction R3AC1)
Assign Bdoc in the Administration Console (transaction SMOEAC)
Business partners created in SAP CRM are not transferred to
SAP ERP
What do you need to do to resolve this SAP CRM Middlewarerelated
Check Object Management in SAP CRM
Check erroneous Bdoc message in SAP CRM
Check number range assignments in SAP ERP and SAP CRM for b
Check mBDoc processing in SAP ERP
Check RFC connections
What do you need to consider regarding data replication with

7 SAP CRM Middleware
Data is replicated to individual users for mobile application data
X Data is replicated to sites as defined in subscriptions
Data is replicated according to the definition of the business
document
Data is replicated to external system based on the definition in the
respe
TCRM10 3.SAP CRM Marketing, 4.SAP CRM Web Channel, 6.SAP CRM
Sales, 7.SAP CRM Service, 10. SAP CRM Analytics
SCENARIOS
What is used to model complex object for your customer
1 within SAP CRM Service
Service arrangements
X Installed base management
Objects
335
FALSA
308 - 342
347 - 367 - 421
Pregunta 3 del
examen
377
Pag. 181
Service Contracts
Your customer asks you to explain the difference between
2 quotations and sales orders.
Which function is supported in quotations but not in sales
orders within SAP CRM
Use of payment cards
X Sales probability
Availability check
Campaing Determination
3
X
X
X
4
X
pag 140
Which of the following are key elements of the "Sales

Methology"opportunity in the SAP CRM
Buying Center
pag
Opportunity assessment
pag
Sales Assistant
pag
Case Management
Interactive Script
Which statements regarding the analytical capabilities in SAP
CRM are correct?
SAP CRM Analytics enables you to predict customer behavior
pag
136
136
136
239
CRM interactive reports can be used to analyze objects such as

X activities, lead, and opportunities.
pag 243
Analysis scenarios provides predefined packages and content for

X controlling curtomer-focused processes
pag 230
SAP CRM Analytics enables you to tranfer SAP ERP document into the
SAP CRM system for analysis
SAP CRM Analytics supports planning and forecasts with the help of
the Finance and Controlling components in the S.
Which of the following are functional enhancements of the
service contract that generate follow-up document at
5 specified points in time?
Service level agreements
Service Orders
X Service plan
Object list
Which of the following are relevant documents within a
6 service process in SAP CRM?
Scrapping Document
Service Delivery
X Service Order
Pag 185
pag 189
X Billing Document
X Service Conformation
You want to create sales orders in SAP CRM and replicate
7 them to SAP ERP
What do you have to consider?
Sales orders can only be replicated to SAP ERP if they have been
X processed without errors
X Sales orders can be created with reference to an opportunity
Outbound delivery picking and packing of sales orders is carried out
in SAP CRM
X Sales orders must be billed in SAP CRM
In Marketing, The segmentations model is used to create
8 segments and target group
Which statement is correct in this context?
A segment can belong to different segmentation models
A segmentation model can contain segments, target groups, or
X target groups that are based
X
X
X
A target group that is already based on a segment can be assigned to

another segment or
A segment must have a target group assigned to it
For marketing purpose, your customer plans to create target
groups based on the attributes hobbies, region and sales
volume.
Which data sources do you suggest to your customer for
segmentation
Interactive Reports
Business Warehouse InfoCubes (SAP BW Query)
Infosets
Business Partner Fact Sheet
Marketing Attribute sets (from accounts)
pag 189
pag 189
pag 152
pag 134
falsa
falsa
falsa
pag 54
falsa
falsa
pag 53
pag 53
pag 53
1 Your customer sets up a hierarchically structured marketing

0 project in SAP CRM and maked various observations
Which statement do you agree?
Marketing plans focus on the operative level, whereas campaigns
focus on the strategic level.
Marketing plans elements are mandatory to structure the marketing
project
Target Groups have to be assigned on marketing plan level
It is possible to create a campaign without an assignment to a
marketing plan
falsa
pag 50
TCRM10, TCRM20, NW001, CR130

TECHNOLOGY AND INTEGRATION
1 Which application can be integrated with SAP CRM to ensure
that sales orders items are deliveres on time?
SAP PLM
X
SAP SCM
SAP SRM
SAP EWM
L1, PAG
17
2 Which of the following are standard ways of adapting the SAP

CRM system to specific needs?
Using the Modification Adjustment Directory
X Using the J2EE Application Console
X Using Business Add-Ins (BAdIs)
Using Implementation guide (IMG) activities
What is integrated in SAP ERP system and acts as a
3 counterpart to the sap CRM "R/3 Adapter" to support data
comunication between two
X Plug-In
L2, 280
Process Integration (PI)
Middleware
SAP Connect
4 Which of the following componets of the SAP Solution
Manager Support the Implementation pha
X Graphically displayed SAP CRM business scenarios
Implementation and test tool, for example the IMG or the Test
Workbench
X SAP Early Watch Alert reports
Skill-based allocation reports to assign qualified employees to the
project
Roadmaps providing links to accelerators and tools that perform
X
project tasks.
5 Using the SAP CRM Middleware, material master data from
SAP ERP can be loaded into SAP CRM product master data
What customizing must be loaded before this can take place
Item Categories
Material master classification
L1, PAG 258 - 260
L1, PAG 258 - 261

L1, PAG
259
Base hierarchies
Condition data
6 You want to create a new CRM interactive report
Which of the following steps from part of the definition
process?
x
Select Report area

Define Dashboard
Select InfoSet Query
Define Table
Share Report
Which of the following SAP CRM Interaction channels focuses
7
in indirect sales?
X
X
X
X
9
X
X
L1 pag
377
L1 PAG
244
L1 1PAG
244
L1 PAG
245
L1 PAG
Partner channel management
97
Interaction Center
Contract Management
Web Channel
Which of the following are integral component of the Swith
Framework
Reverse switch for every business function
Link to the corresponding customizing settings for a business funtions
Test catalogs for the business functions
Information about the dependencies between business functions
Release notes for the business functions
Which of the following ar key capabilities of the SAP CRM
solution?
L1 PAG
Partner Channel Management
95
Survey Application
Business Planning
L1 PAG
Field Applications
207
L1 PAG
Interaction Center
159
1 A business scenario requires you to create a new customer0 specific transaction type, for example
Which of the following are possible subsequent tasks, after
creating a new transaction type?
X
X
1
1

Maintain copying control
Maintain item category determination
Maintain a transaction determination profile
Maintain header category determination
What are the advantages of the SAP Enhancement Package
concept?
PAG 269
PAG 269
You no longer need to run test cases since they are automatically
triggered in the background when you implement
X When you use SAP Enhancement Packages, you no longer need to
implement SAP Support Packages
You can selectively activate business functions to use specific
functions or processes
X The installation of an SAP Enhancement Package has no impact on
existing business processes or user interfaces
1 Which of the following functions related to SAP CRM
2 processes are only available in SAP ERP
Bounce Management
X Finantial Accounting
Campaing Management
X Logistics Execution
Billing
L1, PAG
29
TCRM20 - 2. Transactional Processing, 3.Activity Management

TRANSACTIONAL PROCESSING
Which of the following describes the nature of a business
transaction?
Leading business transaction category
pag 27
Transaction determination procedures
Customizing header
Business transaction profile
Which of the following are possible influencing factors used in
customizing for item category determination?
Item Category group
pag 30
Transaction Type
pag 30
Customer/Material Info Record
Item Category usage
pag 30
Org. Data Profile
Your customer wants to use a new business activity for

capturing trade fair contacts
Maintain item category determination for the trade fair contact
transaction type
Maintain questionnaire determination for the trade fair contacts
transaction type
Maintain Business activity-related data like category, priority, and goal
at customizing header level for the trade fair.
Define a transaction type for the trade fair contacts with leading
transaction category "business activity"
The sales manager at your company needs a tool that can
provide statistics for the number of activities completed of
certain categories by his choice. What tool should you
recommend?
Activity Journal
Action Monitor
Activity Monitor
Pipeline Analysis
en el
examen
trial de
SAP
PAG 113
Within activity transactions, which of the following is normally

used to record and update product related information
gathered from customer visits or telephone calls?
Questionnaire
Activity Journal
Actions
Product Promotion List
Starting with a quotation document, you want to create a
follow-up sales order document.
Which of the following does not belong to copying control?
Copying control for item categories
Copying routines using a BAdI
Copying control for transaction types
Copying control for transaction history
Which of the following statement regarding the basic
customizing of business transactions is correct?
A transaction type is always linked to one leading transaction
category
A transaction type contains all relevant item categories
An item category can only be linked to one transaction type
An item category can contain others item categories
PAG 113
PAG 112
PAG 27
TCRM20 - 14.Introduction to CRM WebClient UI, 15.Business Roles,

16.Navigation Bar, 17.Architecture, 18.UI Configuration, 19.
Extensibility Tools, 20.Component Enhancement Concept, 21.Skins
and Icons
USER INTERFACE
Which of the following describes an accurate SAP CRM user
1
interface strategy?
Business users use CRM WebClient UI. Administrators use either SAP
GUI or CRM WebClient UI
Business users use CRM WebClient UI. Advanced business users use
X
SAP GUI
Business users use SAP GUI. Advanced business users use CRM
WebClient UI.
pag 541
Business users use CRM WebClient UI. Administrator usea either SAP
GUI or People-Centric UI
2 Personalizating the CRM WebClient UI can be helpful for
experienced users but can also cause trouble for support
Where do you deactivate the personalization option to
restrict users from creating personalized layouts of overview
pa
In switch framework settings
x In authorization role maintenance
In the central personalization settings
X In business Role Customizing
During an upgrade from SAP CRM 5.0, you customize
3 business roles. Business roles. Business role are the key to
the whole CRM WebClient UI
What is controlled directly by a business roles?
The position in the organizational model to which a user is assign
The role profile key for access to SAP GUI-based transaction
X The assigned layout, technicall, and functions profiles
X the navigation bar profiles that in turn defines work center pages,
work center link groups, and direct link groups
X The role configuration key and the associete PFCG
Sales Representative using the CRM WebClient UI complain
4 that the navigation bar has recently changed. Links the used
in the pas
Which of the following changes definitely does not cause this
behavior and can be excluded?
Changes within business role customizing
pag 558
pag 555
pag 555
pag 555
si lo causa 556
Changes within the organizational model

X Changes within the business transaction profile
Changes within the navigation bar profile
si lo causa 558
si lo causa 556
5 The navigation bar profile basically controls the maximum

number of available links in the WebClient UI
Which of the following objects can be directly assigned to a
navigation bar profile?
Layout components
Function profiles
Business roles
x Direct link groups
pag 556
x Work centers
pag 556
You want to control access to business objects to restrict
6
authorization
To what do you have to assign autorization roles (PFCG Roles)
X Business roles
pag 555
Users
Organizational Unit
Positions
7 Which of the following capabilities are supported by the
application Enhancement
Creation of enhancement spots
Creation of component enhancements
X Creation of calculated fields
X Creation of database tables
PAG 733 - 736 - 740

PAG 733- 743
8 Your company runs SAP ERP and SAP CRM but does not utilize
tha SAP Netweaver Portal or any other portal product
9
X
X
What would you do if a SAP CRM user required access to the

SAP ERP Transaction "Display bill of Material'' ?
Use the Transaction Launcher
Start the Virtual Machine Container (VMC)
Install the MapBox
Implement Single Sign-On certificates
Which actions can you perform using the UI Component
Workbench?
Enhance views to redefine controller methods.
Create SAP design objects to change field labels
Perform layout changes using the UI Configuration Tool.
Launch the Applications Enhancement Tool to create new fields
PAG 623
649
647
1 Extended UI enhancements can be implemented utilizing the

0 component enhancement
Which of the following aspects is not part of this concept?
An enhancement set is used to group several component
enhancement
An enhancement set can be assign to a relevant client
An enhancement set can be define independently of Easy
X
Enhancement
An enhancement set can be created using the Easy Enhancement
R
Workbench
1 There are several ways to adapt a CRM WebClient UI
1 view/application
Which of the following tasks can you perform using the UI
configuration
Create design objects
Create new customer-specific fields
Maintain view skins
X Add/remove fields to/form a view
1 The Central Sharing Tool allows information such as saved
2 searches, tags, and favorites
674 straight head
What do you need in the corresponding business role in order

to work as a Shared Admin
A specific navigation bar profile
A specific layout profile
A specific technical profile
X A specific function profile
PAG 586

TCRM20

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

TCRM20

Uploaded by

Copyright:

Available Formats

1

TCRM20 - Temas 4. Partner Processing, 5. Actions, 6.CRM Pricing,

X Partner function category

Partner determination procedure

Partner processing determines which sources the system accesses

Partner processing determines which users are authorized to

Condition maintainance groups determine which conditions types

Conditions maintenance groups bundle condition tables and

Condition maintenance group control the condition exclusion logic in

Pricing results can be transferred (copied) from a quotations or

Create a new alert

Which of the following components embedded in the CRM

Within SAP CRM Field Applications, which object is used to

L1. Pag. 215

The customer has to agree to the general terms and conditions

Knowledge Management: Enables customer to research ans

Email Update Service: Enables companies to receive regularly

Trade Promotion Management: Enables customer to manage their

Collaborative Showrooms can be used to incorporate partners in

L1. Pag 113

Marketing and sales processes can be integrated within SAP CRM

There are several Interaction Center (IC) functions that

L1. Pag 173

TCRM10 - 12.Account Management, 13.Organizational Management,

The business partner role assigned to an account determines the

You have decided to utilize the product master concepts for

Which information in the SAP CRM business partner record

8 You want to maintain the organizational structure in SAP CRM

From a technical point of view, the SAP CRM product master

1 You want to create a product promotion to be used in the

TCRM20 - 8.Introduction to CRM Middleware, 9. Data Exchange with

Filtering is possible. Filter criteria defined in SAP CRM will be

Which of the following are relevant process steps for the

What do you need to consider regarding data replication with

347 - 367 - 421

Which of the following are key elements of the "Sales

CRM interactive reports can be used to analyze objects such as

Analysis scenarios provides predefined packages and content for

A target group that is already based on a segment can be assigned to

1 Your customer sets up a hierarchically structured marketing

TCRM10, TCRM20, NW001, CR130

2 Which of the following are standard ways of adapting the SAP

L1, PAG 258 - 260

L1, PAG 258 - 261

Select Report area

Note: There are 2 correct answers to this question

TCRM20 - 2. Transactional Processing, 3.Activity Management

Your customer wants to use a new business activity for

Within activity transactions, which of the following is normally

TCRM20 - 14.Introduction to CRM WebClient UI, 15.Business Roles,

Changes within the organizational model

5 The navigation bar profile basically controls the maximum

PAG 733 - 736 - 740

What would you do if a SAP CRM user required access to the

1 Extended UI enhancements can be implemented utilizing the

674 straight head

What do you need in the corresponding business role in order

You might also like