KENDRA C.

HADLEY
3744 Kensington Ct
Decatur, GA 30032
(770) 572-3314
Khadley1@student.gsu.edu

OBJECTIVE
Hands-on, high-energy results-oriented professional individual with a successful record
of accomplishments in the area of customer service, sales, financial transactions,
organization, supervision, technology and communication. I seek to find a secure
position where I can best utilize my current skills, and experience new challenges that
will prepare me for future endeavors.

Education
Georgia State University, Atlanta, GA

Bachelor of Arts: Sociology; December 2016

WORK EXPERIENCE
Virtually Ready, LLC.
Independent Contractor 03/2012 Present
Provide customer service from home based call center
Answer incoming calls
Responsible for handling multiple tasks (handling customer concerns, accessing
account information on computer system and maintaining a professional rapport
with customers)
Provide basic technical support to customer using specific troubleshooting
techniques
Access customer account and provide data relevant to the call
Provide service to multiple companies (AT&T, Walgreens.com, and Interval
International)
HMS Host (Hartsfield Jackson Atlanta Airport), Atlanta, Georgia
Sales Associate/Customer Service 02/2011- 08/2013
Responsible for financial transactions

Greeted customers as they approached the sales counter

Closed and organized store at the end of the nightly shift

Home Depot, Roswell, Georgia

Cashier/Customer Service 05/2009-07/2009
Responsible for financial transactions
Maintained customer relationships at customer services desk
Managed and processed returned merchandise
Knowledgeable of store product, services and procedures
M.A.R.T.A. (Metro Atlanta Rapid Transit Authority), Atlanta, Georgia
Customer Service Representative 09/2007-06/2008
Assisted customers with purchasing fares
Directed customers to desired travel locations
Aided customers with any questions or concerns that they may have had
Maintained flow, organization and order in the transit station during scheduled area
events
Target/Starbucks, Atlanta Georgia
Cashier/Food Service/Customer Service 08/2006-09/2007
Greeted customers as they approached the sales counter
Responsible for cash transactions with customers
Responsible for making sure work area and store were at quality assurance level
Robeks Juice, Atlanta Georgia
Associate/ Cashier/Customer Service 02/2006-07/2006
Responsible for managing money from sales drawer at the end of every shift
Outstanding customer service
Maintained flow, organization and order in absences of owners
Supervised a team of up to 2 people: delegating duties to associates for completion
Blockbuster Video, Norcross, Georgia
Customer Service Representative 07/2003-06/2005

Assisted customers in retrieving specific selections

Responsible for upselling products and merchandise
Responsible for creating specific games at customers request