Communication On Progress New PDF

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BEYOND THE NUMBERS

INDIAN HOTELS COMPANY LIMITED
COMMUNICATION ON PROGRESS
2011-2012
HIGHLIGHTS
2.3%
120%
R E D U C T I O N I N T O TA L
INCREASE IN
E N E R G Y C O N S U M P T I O N,
R E N E W A B L E E N E R G Y.
PER ROOM NIGHT
CO2
10%
3%
D E C R E A S E I N T O TA L
DECREASE IN
CO2 EMISSIONS,
W AT E R C O N S U M P T I O N,
PER ROOM NIGHT
PER ROOM NIGHT
54
2385
H O T E L S S I LV E R C E R T I F I E D
U N D E R- P R I V I L E G E D
BY EARTHCHECK
YO U T H T R A I N E D F O R
E M P LOYA B I L I T Y
24
TABLE
OF
CONTENTS
from the md's desk
company profile
corporate governance
people management
environment management
10
community development
16
ungc content index
24
summary of gri index
25
f r o m t h e m d s d e s k
Dear Readers,
The Indian Hotels Company has been proudly associated with the United Nations Global Compact
from the year 2001. Since then, we have embraced, supported and enacted, within our sphere
of influence, the UNGC principles on human rights, labour standards, the environment and
anti-corruption.
This report gives a brief overview of our communication on progress on the ten
UNGC principles and our performance on sustainability indicators defined in
the Global Reporting Initiative's G3.1 guidelines on sustainability reporting.
This sustainability update has been effectively divided in to four main sections
in the report across aspects of corporate governance, people management,
environment management and community development. In each section,
we have attempted to give a balanced view of how we have performed.
The Euro zone debt crisis continued in 2011-12 dampening the global economic recovery, high
inflation and depreciation of the Indian Rupee. This also translated in to a moderate growth in the
tourism industry. The international tourists arrival grew by 4.4 percent worldwide, while in India
the foreign tourists arrival and domestic traffic increased by about 9 percent over last year.
Amidst this, we continued to pursue the completion of ongoing builds, both in the domestic
and international market, under various brands to achieve sustainable and profitable growth.
In 2011-12, our inventory stood at 112 hotels with 13,629 rooms.
The Tata Code of Conduct continues to articulate the values, ethics and business principles that
should be adhered to by our employees, as part of our philosophy on Corporate Governance.
We have extended the purview of our governance mechanisms to encompass guest and associate
satisfaction, interactions with vendors and suppliers, business relations with JVs and partners,
commitment to quality and brand standards, accountability, transparency and business ethics.
Continuing from the previous years, we have focussed on internal redeployment of human
resources as an effective way of optimising our operations. This year, we also implemented several
other projects aimed at building a high performance work culture. Through project 'Vidya', we aim
to achieve 100% computer literacy across IHCL, while through 'MiUniversity' an online learning
management system, we aim to provide impetus in skill and knowledge development among all
levels of employees. In 2011-12, we introduced flexible compensation architecture on Cost to
Company principles allowing our executives to enhance value of their existing remuneration.
We also continued our efforts towards building leadership capability across all levels through
dedicated programmes. Safety and security of associates and guests have been an integral
component of our business and we have defined systems and processes to ensure awareness and
training along with regular safety and security performance reviews.
We are conscious of our environmental impact across our operations and strive to reduce
consumption. We continue to certify our hotels under EarthCheck, which is an extensive
assessment and audit of individual hotels by independent assessors across indicators ranging from
energy use, water consumption, waste management to sensitivity exhibited vis-a-vis social and
cultural dimensions. We are also focussing on reducing our dependency on fossil fuels by increasing
the use of renewable and alternative energy sources. Our hotels are also working towards effective
water management. We have achieved a zero discharge status for 33 hotels, while 17 hotels have
active rain water harvesting systems. We have deployed innovative waste management systems
across hotels to optimise resource usage. In some of the hotels, we have installed a bio-gas plant
to effectively dispose kitchen and horticulture waste. We are conscious of bio-diversity preservation
in eco-sensitive areas where our hotels operate.
Building sustainable livelihoods continues to be the foundation of our social responsibility
agenda. Most of our projects are designed to extend our core competencies of food and beverage
service, hospitality, wellness and spas. We work alongside the national and state systems towards
evolving realistic and sustainable solutions for national challenges like malnutrition,
unemployment and gaps in vocational training and education. Our association with the rich
heritage of India enables us to provide a platform to showcase indigenous art and culture to the
world, while encouraging and benefitting the craftsmen who create it. We encourage our associates,
vendors and partners to volunteer their time, knowledge and resources for identified causes and
social projects for not just reaching out to the beneficiaries, but also to enrich their personal lives.
We have renewed our commitment to promote the spirit of volunteering through our campaign
'Give Back' and are keen to open up opportunities for volunteering to our guests as well in years to
come. The Taj Public Service Welfare Trust continues to receive support from well-wishers in
India and abroad. The Trust provides support to victims affected by natural and man-made
disasters. Till date, the Trust has reached out to over a thousand families across the country.
I appreciate and acknowledge the support extended by our stakeholders to ensure success of our
initiatives and projects. Our constant endeavour has been to be ahead of the curve and to be the
leader in our field. Your constructive feedback will help us in improving our performance and
leading by example.
R AY M O N D B I C K S O N
Managing Director
company profile
and its
subsidiaries are collectively known as Taj Hotels Resorts
and Palaces. We are globally recognized as one of the
finest hospitality companies with 112 hotels in 55
locations across India and 16 international hotels in the
Maldives, Malaysia, Australia, UK, USA, Bhutan,
Sri Lanka, Africa and the Middle East.
INDIAN
HOTELS
COMPANY
LIMITED
Spanning across the country, gracing important industrial towns and cities, beaches,
hill stations, historical and pilgrim centres and wildlife destinations, we operate in the
luxury, premium, mid-market and value segments of the market. Each Taj hotel offers
luxury and superior service, the apogee of Indian hospitality, vantage locations, modern
amenities and business facilities. IHCL operates in the luxury, upper upscale, upscale and
value segments of the market through the following:
(luxury full-service hotels, resorts and

palaces) is our flagship brand for the world's most
discerning travellers seeking authentic experiences
given that luxury is a way of life to which they are
accustomed. Spanning world-renowned landmarks,
modern business hotels, idyllic beach resorts,
authentic Rajput palaces and rustic safari lodges, each
Taj hotel reinterprets the tradition of hospitality in a
refreshingly modern way to create unique experiences
and lifelong memories. The Taj Group is defined by
the emotional and unique equity of its iconic
properties that are authentic, non-replicable with
great potential to create memories and stories.
Taj Khazana is a chain of luxury lifestyle stores with
six boutiques located in luxury properties across
India. These boutiques sell merchandise created by
indigenous artisans, be it textiles or art forms in
paper, metal, wood, marble or iron.
(luxury leisure resort and spas) is found

in the most exotic and relaxing locales of the world.
The properties are defined by the privacy and intimacy
they provide. The hotels are clearly differentiated
by their product philosophy and service design.
They are centered around high-end accommodation,
intimacy and an environment that allows its guest
unrivalled comfort and privacy. They are defined by
a sensibility of intimate design and by their varied
and eclectic culinary experiences, impeccable service
and authentic Indian spa sanctuaries.
LUXURY
TA J E XOT I C A
(wildlife resorts) allow travellers to

experience the unparalleled beauty of the Indian
jungle amidst luxurious surroundings. They offer
India's first and only wildlife luxury lodge circuit.
Taj Safaris provide guests with the ultimate,
interpretive, wildlife experience based on a proven
sustainable eco-tourism model.
(upper upscale hotels) offers

options for the work-hard-play-hard traveller across
metropolitan cities, other commercially important
centres and some of the best-loved vacation spots.
Stylish and sophisticated, Vivanta by Taj delivers
premium hotel experiences with imagination, energy
and efficiency. It's the flavour of contemporary
luxury, laced with cool informality and charming
Taj hospitality. Created for the cosmopolitan global
traveller and bon vivant, Vivanta by Taj - Hotels and
Resorts create experiences that will amuse, invigorate
and inspire guests.
(upscale/mid-market full
service hotels and resorts) is a pan-India network of
hotels and resorts that offers business and leisure
travellers a hotel designed keeping the modern nomad
in mind. At The Gateway Hotel, we believe in keeping
things simple. This is why our hotels are divided
into seven simple zones - stay, hangout, meet, work,
workout, unwind and explore.
(smart basics ) is a revolutionary concept in

hospitality, created for the value segment. Intelligently
designed facilities, consistency and affordability are
hallmarks of this brand targeted at travellers who value
simplicity and self-service. These hotels have created a
new category in the domestic hospitality landscape.
Taj Hotels also promise a whole new experience

in tranquility and total 'wellness', through
J I V A S P A S a unique concept, which brings together
the wisdom and heritage of the Asian and Indian
philosophy of wellness and well-being. Rooted in
ancient Indian healing knowledge, Jiva Spas derive
inspiration and spirit from the holistic concept
of living.
IHCL also operates T A J S A T S Air Catering Ltd.,

the largest airline catering service in South Asia,
as a joint venture with Singapore Airport Terminal
Services, a subsidiary of Singapore Airlines. The
company provides in-flight catering in Mumbai,
Delhi, Chennai, Kolkata, Amritsar, Goa and
Bangalore and manages Airport Lounges in Mumbai
and Chennai.
V I VA N TA
TA J
THE
SAFARIS
G AT E WAY
BY
TA J
HOTEL
GINGER
TM
corporate governance
We have been practicing the highest standards of corporate governance even before Securities Exchange Board of
India (SEBI) made it a mandatory requirement from 2001. Out of over 5,000 companies listed with the Bombay
Stock Exchange, IHCL is categorized as an A Group Company which comprises only 200 companies and the criteria
for selection is based on market capitalization, liquidity, industry representation, listed history and track record of
compliance. We also comply with the provisions of Clause 49 of the listing agreement of the Stock Exchange.
Our Board of Directors comprises Executive, Non-Executive as well as Independent Directors. Independent
Directors comprise more than half of the Board with experience in domains such as banking, finance and hospitality
to social service and architecture. Being a TATA Group company, we go beyond the mandatory requirements of
Corporate Governance and conduct business in a fair and transparent manner, as per the conditions of the
comprehensive Tata Code of Conduct* (TCoC). IHCL maintains good investor relationships and endeavours to
deliver consistent quality services.
THE COMPOSITION OF THE BOARD OF DIRECTORS IS AS FOLLOWS :
NAME OF DIRECTOR
S TAT U S
Mr R N Tata (Chairman)
Promoter; Non-Executive
Mr R K Krishnakumar (Vice Chairman)
Promoter; Non-Executive
Mr. K. B. Dadiseth
Independent; Non-Executive
Mr. Deepak Parekh
Mr. Jagdish Capoor
Mr. Shapoor Mistry
Mr. Nadir Godrej
Ms. Anu Aga*
Mr. Raymond N. Bickson
Executive
Mr. Anil P. Goel
Executive
Mr. Abhijit Mukerji
Executive
Mr. Mehernosh S. Kapadia**
Executive
*resigned w.e.f. 6 June, 2012

**w.e.f. 10 August, 2011
We have four committees that overlook the entire functioning of the company and provide direction and guidance.
These committees are: Audit committee, Share Transfer & Shareholders'/Investor Grievance committee,
Remuneration committee and Safety, Health and Environment (SHE) committee. Our Corporate Governance
Philosophy derives from the values of Integrity, Excellence and Responsibility. It emphasises wealth creation for
society, protection and interest enhancement for all stakeholders, without compromising the environment and
health of society at large. Today, we have extended our footprint to five continents across the globe and share global
best practices. We have adopted the Tata Business Excellence Model which pushes the boundaries of excellence,
enabling innovative ideas and promoting indigenous methods to improve business.
*The Tata Code of Conduct can be found here: http://www.tata.com/aboutus/articles/inside.aspx?artid=NyGNnLHkaAc=
people management
In the hospitality industry, where quality of interaction with guests determines our success, it is no exaggeration
to state that our employees are our backbone and the key to our sustained growth. We take concerted efforts to
ensure employee well-being and have adopted the TCoC to ensure fair, honest, open and transparent dealings with
all our employees.
158
associates of our workforce have been with us for over 35 years, of which
4% have grown from entry level to top management in their career span.
In the hospitality industry, which experiences one of the highest attrition rates among
all sectors, this is an indication of our commitment to employee welfare and growth.
AG E A N D G E N D E R-W I S E B R E A KU P O F O U R E M P LOY E E S :
< 29
GROUP
DIRECTOR
30 - 49
> 50
698
307
1,597
352
396
56
TAS, STAFF & SUPERVISOR
1,359
239
3,134
134
890
23
FTC
3,191
669
738
76
37
13
431
95
16
26
5,681
1,311
5,486
566
1,353
99
EXECUTIVE
APPRENTICE & TRAINEE
UNCLASSIFIED, CONSULTANT & EXPAT
TOTAL
Additionally, between TajSATS and Ginger,

we have 1,954 employees.
7
B R A N D -W I S E B R E A K U P O F E M P LOY E E S 2 0 1 1 - 2 0 1 2
LU X U RY I N D I A
V I VA N TA H OT E L S
G AT E WAY
C O R P O R AT E
665
2,094
In the reporting year, out of 5,529 new associates, the

attrition was 26.6%. Overall, in 2011-12, the attrition
rate was 34.23% (3,918 male and 1,045 female
associates). In order to enhance the skill-sets of
our associates, we provide a number of training
programmes across diverse areas. We spent 1,255,417
man-hours on employee training in the year, of which
102,812 man-hours were on training on EHS
performance management and improvement and
27,105 man-hours were on training on the TCoC
and adherence to the same.
6,172
5,576
DISCOVERING THE JOY OF GIVING BACK
Volunteering has long been part of the culture of

the Taj Group. Each hotel carries out a plethora
of social responsibility initiatives ranging from
livelihood projects to programmes supporting
local enterprise and art and craft promotions to
environment conservation activities.
can spend a minimum of five hours a month in

supporting a social initiative of their preference.
Currently, there are 90 employees who have registered
to support causes of their choice from nine causes
outlined under this programme.
An example of one such initiative was the participation

of a 75-member Taj team who ran the Mumbai
Marathon in January, 2012. Led by the Managing
Director, Mr. Raymond Bickson, the team at Taj
came together to support DEEDS (Development,
Education, Empowerment of the Disadvantaged in
Society) an NGO which works with the hearing and
speech-impaired.
The ' G I V E B A C K ' campaign was launched as a
part of the marathon felicitation ceremony by
Mr. Bickson. Give Back is an employee volunteering
programme aimed at engaging staff members and
their families working in the Taj corporate offices and
Mumbai hotels. Through this program, volunteers
SAFETY
Safety for associates and guests is an integral
component of our culture at the workplace.
We have defined systems and processes to
ensure awareness, training and we regularly
review our performance. Safety training is
conducted for all hotels, using qualified
consultants. This year, we have engaged
Tata Consulting Engineers to audit our safety
systems and processes, so as to ensure the highest
level of focus is constantly maintained with
regards to safety. Our safety performance is
given alongside:
NEAR MISS CASES (NMC)
1,218
FIRST AID CASES (FAC)
10,573
MEDICAL TREATMENT CASES (MTC)
2,753
RESTRICTED WORK CASES (RWC)
109
LOST TIME CASES (LTC)
613
LOST DAYS
4,946
FATALITIES
MILLION MAN-HOURS WORKED
62.11
S A F E G U A R D I N G O U R M O S T I M P O R TA N T A S S E T: P E O P L E
SAFETY
FIRST
The Taj Falaknuma Palace, Hyderabad, conducted a self defence class for its female
associates in order to equip them with basic skills in self-security. Also, its security team has
placed a box in each department, which gives the associates information on how to react
during an evacuation procedure, in case of any emergency. The box also tells them about
their departmental responsibilities and gives them directions to the assembly area.
The Taj Mahal Hotel, New Delhi, organised 'Safety Week', for its associates to heighten their awareness about the safety
procedures that the hotel has in place. During this week, a number of activities were organised in the hotel, in
co-ordination with the security department of the hotel and other departments. Similar safety initiatives have been
carried out at every property of our group of hotels to ensure safety of our guests and associates.
environment management
Caring for and protecting the environment is an

essential part of our corporate ethos.
We recognize that as a leader we have a responsibility to

demonstrate our commitment towards managing our
carbon footprint. The monitoring and improvement
report detailed by EarthCheck for each of the hotels
audited year on year enables us to work on areas of
improvement. All our Luxury, Vivanta and Gateway
hotels have been included in the EarthCheck
certification process.
We have implemented the EARTH

programme - Environment Awareness and
Renewal at Taj Hotels, a project which is
focussed on energy conservation and
other sustainability initiatives.
54
We have been publishing our Sustainability Reports

based on GRI Guidelines for the past 8 years. We also
continue to voluntarily participate in the globally
recognized Carbon Disclosure Project (CDP).
H OT E L S H AV E AC H I E V E D S I LV E R
C E R T I F I C AT I O N A N D T H E R E S T
ARE BRONZE CERTIFIED.
Across the world, our hotels participate in the

Earth Hour initiative. By observing the Earth Hour,
we enhance the image of our company as an
environmentally friendly organization and increase
awareness amongst our associates and guests.
We have also joined the internationally recognized

EarthCheck benchmarking and certification system as
an extension of our existing environmental initiatives.
DOING OUR BIT TO SAVE THE SEA TURTLE

One of the wonderful experiences of walking along the
beach by V I V A N T A B Y T A J F I S H E R M A N ' S C O V E ,
C H E N N A I is that you get the unique opportunity to
spot Olive Ridley sea turtles nesting their eggs by the
sea. Every year from December to March, thousands of
these sea turtles make their way to the sands of the Bay
of Bengal to lay their eggs. Unfortunately, due to lack
of a protected environment, the eggs get savaged.
As a result, the survival rate of the sea turtle hatchlings
is only 0.2 percent. Looking at this dismal survival
rate, the associates of Vivanta by Taj Fisherman's
Cove, Chennai started a unique initiative as part of
their environment conservation and awareness
program. To enhance the survival rate of these
endangered species, the associates protect the eggs and
hatchlings, and release them safely into the sea with
the help of the guests, who are only happy to help.
In the last cycle, the associates released close to a 1,000

hatchlings into the sea. Till date, the hotel associates,
along with the hotel guests have released 15,000 baby
sea turtles into the sea.
10
ENERGY AND EMISSIONS MANAGEMENT
RENEWABLE ENERGY CONSUMED
180000
174,567
160000
We are conscious of the environmental impact of

our operations and strive to reduce consumption.
We regularly measure and record our direct and
indirect energy usage and related emissions of green
house gases. This year, our total energy consumption
i.e. direct and indirect energy use was 1,097,008 and
1,247,019 GJ respectively.
140000
120000
GJ
100000
79,424
80000
60000
54,909
42,899
40000
20000
Our renewable energy consumption for

2011-12 was 174,567 GJ, thus helping
reduce carbon emissions.
0
2008-09
2009-10
2010-11
2011-12
DIRECT ENERGY CONSUMPTION 2011-2012 (GJ)
6,056
366,477
25,470
34,294
184,706
32,525
2,570
444,911
HIGH SPEED
DIESEL
LIGHT DIESEL
OIL
FUEL OIL
LIQUEFIED
PETROLEUM
GAS
11
C H A R C OA L
PETROL
PIPED
N AT U R A L
GAS
CHAFF
FUEL
ENERGY CONSUMED PER ROOM NIGHT FOR LUXURY, SAFARI, VIVANTA, GATEWAY AND GINGER HOTELS
INDIRECT ENERGY CONSUMED PER ROOM NIGHT
DIRECT ENERGY CONSUMED PER ROOM NIGHT
0.60
0.50
GJ/ROOM NIGHT
GJ/ROOM NIGHT
0.50
0.40
0.30
0.20
0.3862
0.3326
0.3162
0.40
0.30
0.20
0.10
0.10
0.00
0.00
2009-10
2010-11
2011-12
0.4977
0.3827
0.3826
2009-10
2010-11
2011-12
GREENHOUSE GAS EMISSIONS PER ROOM NIGHT FOR LUXURY, SAFARI, VIVANTA, GATEWAY AND GINGER HOTELS
INDIRECT GREENHOUSE EMISSIONS PER ROOM NIGHT
0.1200
0.0250
0.1000
t C O 2/ R O O M N I G H T
0.0300
0.0200
0.0150
0.0100
0.0255
0.0222
0.0212
0.0050
0.0000
0.0800
0.0600
0.0400
0.1088
0.0800
0.0711
2009-10
2010-11
2011-12
0.0200
0.0000
2009-10
2010-11
2011-12
120.00
97.74
100.00
79.40
80.00
TONS
t C O 2/ R O O M N I G H T
DIRECT GREENHOUSE EMISSIONS PER ROOM NIGHT
AIR EMISSIONS IN 2011-2012
53.39
60.00
40.00
20.00
0.00
SPM
12
SOx
NOx
W E H A V E U N D E R TA K E N A N U M B E R O F E N E R G Y O P T I M I Z AT I O N
AND EFFICIENCY MEASURES LIKE:
Increasing capacitor banks to maintain
Replacing halogen lamps with LED lamps.
power factor.
Installing occupancy sensors.
The utilization of building management
systems (BMS) for automatic control of air-
Installing humidity sensors in the laundry
conditioning units in public areas.
drier, thereby saving drying time.
Heating swimming pool water with the
Replacing older pumps with newer, energy
help of return steam from the laundry.
efficient ones.
Replacing old light fittings with energy
A L L T H E S E I N I T I AT I V E S H AV E L E D TO
efficient ones.
E N E R G Y S A V I N G S O F 3 0 0 , 9 4 6 G J.
HARNESSING ENERGY FROM THE SUN
We have focussed our efforts towards increasing the

proportion of renewable energy component in our
energy use. In 2011-12, 7.45% of our total energy
consumption was from renewable sources, a 120%
increase over previous year. Some of our hotels have
tie-ups with wind and hydro energy providers and
many generate their own solar energy. Solar energy is
used in many of our hotels, namely:
NEW DELHI: TAJ MAHAL, TAJ PALACE AND
VIVANTA BY TAJ, AMBASSADOR
MUMBAI: WELLINGTON MEWS
BANGALORE: TAJ WEST END
JODHPUR: VIVANTA BY TAJ, HARI MAHAL
HYDERABAD: VIVANTA BY TAJ, BEGUMPET
COCHIN: VIVANTA BY TAJ, MALABAR
CHENNAI: VIVANTA BY TAJ, FISHERMANS COVE
AHMEDABAD, NASIK AND SURAT: THE GATEWAY HOTELS
13
WAT E R M A N AG E M E N T
WATER WITHDRAWAL IN OUR HOTELS
3.00
2.65
KL/ROOM NIGHT
2.50
We work on effective water management through

re-use, recycling and rainwater harvesting.
This year, we created 43,002 KL of

rainwater harvesting potential across our
hotel locations.
2.07
2.00
2.00
1.50
1.00
0.50
0.00
2010-11
2009-10
2011-12
WAT E R W I T H D R AWA L BY S O U R C E I N 2 0 1 1 - 1 2 ( K L )
MUNICIPALITY SUPPLY
3,200,097
BOREWELLS/GROUND WATER
2,294,252
DESALINATED WATER
97,202
RIVER/LAKE WATER
1,824
TANKERS
1,116,023
HARVESTED RAINWATER
13,246
WA S T E WAT E R D I S C H A R G E D BY D E S T I N AT I O N ( K L ) 2 0 1 1 - 2 0 1 2
SEA
163,388
MUNICIPALITY SEWERS
2,447,957
RIVER/LAKE
88,720
14
LAND
34,361
EVERY DROP COUNTS
The Gateway Hotel, Khajuraho has been active in

rainwater harvesting as a part of its corporate
responsibility towards environment protection.
The project was initiated in 2008. Today, there are
18 rainwater harvesting pits spread across the hotel
property. The project has helped increase the
ground water level and this water is being used for
cultivating vegetables, as well as for horticulture.
Before this project, municipal water was being used
for these purposes, thanks to rainwater harvesting,
ground water is now utilized for the same.
Additionally, the project has resulted in approximate
savings of INR 0.24 million annually.
M AT E R I A L S A N D WA S T E M A N AG E M E N T
We have taken steps to use eco-friendly materials, wherever
possible. We use leaf plates and earthenware in order to minimize
consumption of plastic and thermocol in many of our hotels. We also
ensure that our waste is managed in an environment-friendly
manner and all hazardous waste is disposed of to vendors registered
with the respective State Pollution Control Boards. This year, 19 of our
hotels undertook composting of food and horticultural waste, while
2 hotels have installed bio-gas plants. 11.2% of our organic waste
was composted this year.
WASTE MANAGEMENT FOR A BETTER WORLD
Vivanta by Taj, Kovalam, Trivandrum, successfully
started producing bio-gas in September 2009.
All bio-degradable waste like food waste, dry leaves,
grass cuttings, animal waste, paper, etc is processed to
produce bio-gas (which typically contains methane,
carbon dioxide and smaller quantities of other gases),
used for cooking purposes. The bio-gas plant can
process 500 kilograms of organic wastes and produces
40 cubic meter of gas per day (this is equivalent to a
commercial LPG cylinder costing about INR 950 per
day). The digested waste which is pushed out from this
bio-gas plant is around 40 kgs per day which is used as
manure in our own garden. The manure produced is
of high quality and odourless.
15
community development
We cherish the symbiotic relationship that we share with our target communities.
Our CSR theme of B U I L D I N G S U S T A I N A B L E L I V E L I H O O D S has emerged out of the
confluence of United Nation's Millennium Development Goals, Prime Minister of India's
Social Charter and our business core competencies.
We define our target communities based on societal challenges that we can contribute to, by
extending business core competencies. Our target communities include:
Less-privileged youth and women.
Women self-help groups/income generation projects of NGOs.
Indigenous artisans, culture groups/NGOs and networks promoting revival of traditional
art and culture.

Organizations/networks working for training and development of the differently-abled.
O U R K E Y P R O G R A M M E S A N D I N I T I AT I V E S I N C LU D E :
H O S P I TA L I T Y S K I L L T R A I N I N G S F O R YO U T H W H O A R E S C H O O L D R O P O U T S ,
F R O M R U R A L A R E A S , B E LO W T H E P O V E R T Y L I N E , F R O M S C H E D U L E D C A S T E S
A N D T R I B E S A N D T H E D I F F E R E N T LY - A B L E D.
We have set up over 30 skill training centres

across locations in India, in partnership with
reputed National NGOs, like-minded Corporates
and Foundations, as well as with government ITIs.
We have offered support in terms of curriculum
design, awareness material for mobilizing village
youth, training of trainers, on-the-job training

for students and joint certification. Our focus
is on reaching out to the youth from remote areas
who find it difficult to have direct access to marketrelevant skill training which, in turn, leads to
immediate employability.
16
H E L P I N G P E O P L E H E L P T H E M S E LV E S
The team at The Gateway Hotel in Vadodara is driven

to help the underprivileged as well as the differentlyabled to live a sustainable life through a series of
hospitality skill training workshops in partnership
with local a Non-Profit Organization called Don
Bosco Snehalaya. The candidates are not only happy to
be working at a Taj Hotel, but also aspire to do more
for their family as well as for themselves. Babul,

for example, is a differently-abled associate, who
works in the Housekeeping Department and eagerly
aspires to be a Housekeeping Manager some day.
He was elected Partner of the Month in December
2011 for having returned guest money found while
doing laundry.
Taj Club House, Chennai builds livelihood for differently-abled people; I am in safe hands today, says Rakesh, who
works in the laundry department at Taj Club House, Chennai. Rakesh was born with a hearing disability in an
underprivileged family. Prior to Taj, Rakesh worked part-time as a delivery boy at a restaurant, where he had a hard
time making ends meet. Today, Rakesh is one of the key performers in the laundry department of the hotel. This is one
such story among several others of differently-abled candidates, who have been trained and incorporated into the
heart of the house at Taj Club House in Chennai.
Currently, the hotel has 10 differently-abled candidates, 5 of whom have been with the
company for the past one year. Across all Taj Hotels, over 100 differently-abled youth have
been trained through various skill training programmes.
17
P R O M OT I N G I N D I G E N O U S A R T S, C R A F T S, C U LT U R E
AND DEVELOPMENT OF THE LOCAL ECONOMY
We work towards facilitating awareness and revival of

indigenous arts, enhance visibility and provide
a platform for exhibition and sale of artefacts,
performances by local artisans/craftsmen and culture
troupes. We encourage purchase of 'quality' gift-
items, products for business-use from artisans,

small-scale entrepreneurs and NGOs. We keenly
support income-generation projects run by smallscale entrepreneurs, self-help groups, NGOs and
facilitate product development and ancillary services.
Madhukar Gawai lives by the philosophy of Never giving up. Madhukar is the man behind
the beautiful Bidriware products that grace the lobby of Taj Residency, Aurangabad.
Bidri work, a long-forgotten tradition, which traces its origins to 2,000 years ago, first
originated in Damascus, Syria. The tradition was introduced in India by the Mughals to the
city of Bidar, after which, it flourished in cities such as Hyderabad and Lucknow. Today, an
age-old custom is being kept alive by Madhukar, who came close to giving up Bidri work,
a few years ago.
When Madhukar was having second thoughts about giving up his business, he was
introduced to Paramparik Karigar, an NGO which works towards reviving art and craft in
various locations around India. This preamble which took place in 2005 changed his life.
Paramparik went on to introduce Madhukar to Taj Residency, Aurangabad, who gave him a
counter in the lobby of the hotel to display and sell his products. Within a span of 3 years,
Madhukars earnings multiplied manifold and he now looks forward to a brighter future.
18
TRAINING AND SUPPORT FOR NUTRITION PROGRAMMES
We have developed training content on nutrition, cooking and personal hygiene, low-cost, delicious and diverse
nutritious recipes for children in partnership with government and identified NGOs.
I M PAC T O F K E Y P R O G R A M M E S
organizing performances, procuring guest gift items

and so on.
We have trained and certified over 7,500 youth,

since 2008, in partnership with NGOs and ITIs
across identified locations in India, with more
than 300 youth from Scheduled Castes and Tribes
from remote areas. We have reached out to more than
100 differently-abled youth through skill training
in our hotels.
O U R PA L A C E S , R E S O R T S A N D H O T E L S S U P P O R T
O V E R 3 0 0 A R T I S A N S A N D C U LT U R E T R O U P E
MEMBERS, YEAR AFTER YEAR.
We have also partnered with Integrated Child

Development Scheme, Government of Maharashtra,
selected anganwadis (creches) in our neighbourhoods
as well as NGOs working on supplementary nutrition
programmes to train creche workers and mothers in
food diversification, cooking and personal hygiene
We support income generation programmes of

various NGOs and local self-help groups by sourcing
articles for business use like table mats, newspaper
bags, table napkins, shoe bags, mops, candles, pickles,
cafeteria snacks, gift items for guests/associates and
other daily consumables.
We recognize the potential of our 'connect' with

discerning national and international clientele and
the opportunity to drive ideas and initiatives for
'Sensitive Hotel-Stays'. We have initiated projects
related to bee-keeping, single origin honey
harvesting, organic kitchen gardening and continue
to facilitate nutritional support programmes in
identified areas.
OUR HOTELS AND OFFICES ACROSS THE COUNTRY

HAVE SOURCED GOODS WORTH INR 200 MILLION
F R O M C A U S E - B A S E D O R G A N I Z AT I O N S O V E R T H E
LAST 3 YEARS.
We also support indigenous artisans and culture

troupes by providing a venue for showcasing artefacts,
19
PROMOTING BIO-DIVERSITY THROUGH BEE-KEEPING
The Bee-keeping initiative was undertaken in

3 neighbouring villages with 27 beneficiaries
receiving training and a total of nine active bee-boxes.
Farmers such as Mastram Baiga who used to earlier
break open the hives for honey have learnt that with
training, they can domesticate bees, just as they
domesticate cows and other farm animals. Bablu
Singh Gond, a farmer from the village of Dobha
bordering Bandhavgarh National Park says, The
entire village comes all the way to my backyard to have a
look at the bee-box. All of them are keen to participate
in the training so that they can keep their own boxes.
Bee-keeping or apiculture is defined as the

maintenance of honey-bee colonies in an organized
and scientific manner to promote pollination,
bio-diversity and to collect honey and other related
products. In partnership with a local resource
organization called Under The Mango Tree,
Taj Safaris lodge near Bandhavgarh, Madhya
Pradesh took up this initiative with a view to promote
and revive the tradition of barter system, where the
honey-bees get a protected environment for their
growth and in return, help the farmers improve their
crop yield and produce honey as a by-product.
TOWARDS A SMOKELESS ENVIRONMENT
time without using any additional fuel wood.

The hand blower pumps the required air to keep
the fire burning and maintain the required
temperature for cooking. The conduit pipe acts as an
exhaust for the stove. This is a boon for the womenfolk
who faced respiratory problems with the smoke
released from the traditional stoves. The initial
figures are highly encouraging; consumption of fuel
wood has gone down by as much as 40-45% with a
significant reduction in cooking time, while also
ensuring a far healthier, smokeless environment.
According to the Forest Department, Madhya Pradesh

consumes fuel wood worth approximately INR 25
million. Fuel wood is also a major cause of accidental
encounters between man and wild animals.
Therefore, Taj Safaris encouraged nearby villages to
replace traditional stoves with smokeless ones.
A traditional stove has only one burner, it consumes
a lot more fire wood and is also unhealthy for the
womenfolk as they inhale a lot of smoke in the process.
The smokeless stove makes space for two burners
and therefore, two items can be cooked at the same
20
TA J P U B L I C S E R V I C E W E L FA R E T R U S T
The Taj Public Service Welfare Trust was established immediately after the Mumbai 26/11
terror attack in 2008. As in the previous years, the Trust continues to receive unstinting
support from well-wishers in India and abroad. The Trust has actively extended its help and
support to the victims of terror and natural calamities.
2 6 / 1 1 T E R R O R AT TA C K V I C T I M R E H A B I L I TAT I O N
The focus was on long-term rehabilitation initiatives like support for micro-enterprise or to impart a vocational skill
whereby the affected family can become self-sustainable. Apart from this, ongoing support with monthly sustenance,
education and medical assistance continues to be provided.
1 3 / 7 M U M B A I B O M B B L A S T V I C T I M R E H A B I L I TAT I O N
On 13th July 2011, bomb blasts occurred in Dadar, Zaveri Bazaar and Opera House areas in Mumbai. The Trust
immediately responded and is today working with 149 families and supporting them with programs like monthly
sustenance, medical re-imbursement, education and prosthetics support. The Trust will soon introduce measures to
impart hospitality/related skill training and endeavour to make these affected families self-sustainable.
INDUSTRIAL TRAINING INSTITUTE (ITI) LONAVALA
Man-made/natural calamities can occur without

warning. Dependents of the victims of such calamities
are left to face the consequences long after such
incidents. The Trust was keen to provide a long lasting
means of extending support to those affected families
in making them economically independent.
Towards this, The Trust planned to partner with

ITI Lonavala to set up a state-of-the-art Centre of
Excellence (COE) for Hospitality with support from
the government of Maharashtra and the World Bank
under the Public Private Partnership scheme. This
will include hostel/residential facilities for 50 youth.
21
H E L P I N G U N S U N G H E R O E S O F T H E N AT I O N
In September 2011, the Taj Palace hotel

in Delhi conducted a charity fund raising
event called Black Tie. Various corporates
supported the event and INR 2.2 million
thus got raised. In consultation with
Army headquarters in Delhi, it was
decided that this fund be used to support
jawans (soldiers) of the Indian armed
forces who have become paraplegic in the
line of duty. This fund will support their
needs like higher education for their
children, setting up of a micro enterprise
to become self sustainable and athletic
training. As there are more jawans whose

needs have yet to be met, Black Tie will
now be an annual fund-raising event.
SUPPORTING VICTIMS OF THE SUNDERBANS FLOOD
The Trust has initiated work to support families affected by natural disasters in the
Sunderbans region of West Bengal, by restoration of their livelihood options.
HELPING SHAPE A BETTER LIFE
I am very happy here.

I love working at The Gateway Hotel,
Vadodara. Ive learnt a lot here.
-Surinder
Communicated in sign language, since Surinder is hearing and speech impaired.
22
TA J C O R P O R AT E
SOCIAL RESPONSIBILITY PARTNERSHIPS
B U I L D I N G S U S TA I N A B L E L I V E L I H O O D S
JAMMU &
KASHMIR
Srinagar
DELHI
Dadri
RAJASTHAN
Jaitaran
Kishengarh
Luni
Sawai Madhopur
Udaipur
ASSAM
Guwahati
MEGHALAYA
Umram
GUJARAT
Chandkheda
Kodinar
Mithapur
Vadodara
JHARKHAND
MADHYA PRADESH
Bhopal
CHHATTISGARH
Dhamtari
MAHARASHTRA
Borivali
Chinchwad, Pune
Khultabad
Lonavala
Mulund
Nashik
Oros Sindhudurg
Satara
KARNATAKA
ANDHRA PRADESH
Hyderabad
Vijayawada
Bengaluru
Channarayapatna
Mangalore
TAMIL NADU
Chennai
KERALA
Calicut
23
Kolabera WEST BENGAL

Kolkata
Mirpara
Monsuda
Tangra
NAGALAND
Dimapur
ungc content index
UNGC PRINCIPLE
NAME OF THE SECTION
HUMAN RIGHTS
PRINCIPLE 1:
Businesses should support and respect the

protection of internationally proclaimed human rights.
Corporate Governance
Make sure that they are not complicit in

human rights abuses.
PRINCIPLE 2:
LABOUR
PRINCIPLE 3:
Businesses should uphold the freedom of

association and the effective recognition of the right to
collective bargaining.
Employee Welfare
The elimination of all forms of forced and

compulsory labour.
Employee Welfare
PRINCIPLE 4:
PRINCIPLE 5:
The effective abolition of child labour .
The elimination of discrimination in

respect of employment and occupation.
PRINCIPLE 6:
Employee Welfare
Employee Welfare
ENVIRONMENT
PRINCIPLE 7:
Businesses should support a precautionary

approach to environmental challenges.
Environment Management
PRINCIPLE 8:
Undertake initiatives to promote greater

environmental responsibility.
Encourage the development and diffusion

of environmentally friendly technologies.
PRINCIPLE 9:
ANTI-CORRUPTION
Businesses should work against corruption

in all its forms, including extortion and bribery.
PRINCIPLE 10:
24
summary of gri index
SECTION NAME
I N D I C ATO R S
COVERED
S TAT E M E N T F R O M M D
1.1, 1.2
C O M PA N Y P R O F I L E
2.1, 2.2, 2.3, 2.4,

2.5, 2.6, 2.7, 2.8,
3.1, 3.6, 3.7, 3.8,
4.12
S T R AT E GY A N D
C O R P O R AT E
2.8 Aspects of scale are addressed in relevant sections of the report

3.2 Our previous report was for the financial year 2010-11
3.3 Reporting cycle is annual
3.9 Assumptions made, if any, are mentioned in relevant sections of the report
3.10 Restatements are explained wherever applicable
3.11, EN27, SO10 Not applicable
3.5, 4.13 4.17, SO5 Please refer IHCL Corporate Sustainability Report 2010-11 for further
information.
EC1 EC4 - Information is available in our Annual Report 2011-12.
EC7 While we do not have a specific policy on local hiring, we do prefer to employ persons from the
communities in which we operate
ROADMAP
GOVERNANCE
FURTHER COMMENTS
4.1, 4.2, 4.3, 4.4,

4.5, 4.6, 4.7, 4.8,
4.9, 4.10
EMPLOYEE WELFARE
LA1, LA2, LA7,

LA10, LA8, HR3
LA15 In 2010-11, 340 employees availed parental leave of which 279 returned to work, and 143
continue to work in our organization
LA4 All our employees have the freedom of association and collective bargaining
LA5 We follow all laws of the land regarding notice periods for significant operational changes
LA14 We are an equal opportunity employer, and everything else being equal, the ratio of salaries
of men to women is 1:1
HR1 All our investment contract mandate adherence to the TCoC which includes clauses on
human rights
HR2, HR10 While none of our operations have been screened for human rights assessments, all
our hotels and suppliers are mandated to follow the TCoC which includes clauses on human rights
HR5 None of our suppliers have been identified as those prohibiting the freedom of collective
bargaining
HR6, HR7 All our hotels prohibit the employment of child labour and forced labour.
All employees, including contract employees, are screened to ensure that no child is employed in our
premises
HR4 There have been no incidents of discrimination reported in the reporting year
HR11 There have been no grievances related to human rights filed in the reporting year
ENVIRONMENT
MANAGEMENT
4.11, EN3, EN4, EN8,

EN16, EN20, EN21,
EN22, EN26, EN11,
EN12, EN13, EN14,
EN15
EN1, EN2 Being a service industry, we do not have a final product that we produce. Hence, these
indicators are not applicable to us
EN17 Partially reported
EN19 We used 392 kgs of ODS in the year for HVAC purposes
EN23 There were no significant spills (spills greater than 159 litres or one barrel) in the year
EN28, SO8, PR9 There were no monetary or non-monetary sanctions levied on us in the
reporting year for any non-compliance with laws and regulations
COMMUNITY
DEVELOPMENT
EC8, SO1, EC6
SO9 During our studies in and around our locations of operation, we did not come across any
potential or actual negative impact on local communities due to our presence
SO3 All our employees are trained on the TCoC, which includes clauses on anti-corruption
SO4 No incidents of corruption were reported in 2011-12
PR1 Considering that we are in the hospitality industry, we continuously monitor the safety and air
quality of our hotels to ensure the safety of our guests and employees
PR3 We follow all laws of the land regarding service information required
PR6 We adhere to all mandates of the Advertising Standards Council of India regarding our
marketing communications
GRI INDEX
3.12
Detailed information on these indicators is available in our Annual Report 2011-12. The link to the same is: http://www.tajhotels.com/About-Taj/Investo
Relations/Annual-Reports.html The IHCL 2010-11 Corporate Sustainability Report can be accessed here: http://www.tajhotels.com/About-Taj/CompanyInformation/8th-Corporate-Sustainability-Report.pdf
25
I N D E P E N D E N T A S S U R A N C E S TAT E M E N T O N
I N D I A N H O T E L S C O M P A N Y L I M I T E D ' S 2 0 1 1 - 1 2 C O M M U N I C AT I O N O N P R O G R E S S
KPMG India was engaged by Indian Hotels Company Limited ('IHCL', 'the Company') to provide assurance
on IHCL's 2011-12 Communication on Progress ('the Report') on the ten principles of United Nations Global
Compact (UNGC).
W H AT W A S I N C L U D E D I N T H E S C O P E O F O U R A S S U R A N C E E N G A G E M E N T ?
The scope of assurance covers data and information on IHCL's approach towards and performance on upholding the
ten principles of the UNGC presented in the Report for the financial year 2011-2012.
WH I C H A S S U R A N C E S TA N D A R D S D I D W E U S E ?
We conducted our work in accordance with ISAE 3000 {Limited Assurance requirements of ISAE 3000 (Revised),
Assurance Engagements Other Than Audits or Reviews of Historical Financial Information by International
Federation of Accountants' (IFAC) International Standard for Assurance Engagements}. We conducted our
engagement in compliance with the requirements of the IFAC Code of Ethics for Professional Accountants, which
requires, among other requirements, that the members of the assurance team (practitioners) as well as the assurance
firm (assurance provider) be independent of the assurance client, including not being involved in writing the Report.
The Code also includes detailed requirements for practitioners regarding integrity, objectivity, professional
competence and due care, confidentiality and professional behaviour. KPMG has systems and processes in place to
monitor compliance with the Code and to prevent conflicts regarding independence.
S P E C I F I C L I M I TAT I O N S T O O U R W O R K I N C L U D E D T H E F O L LO W I N G :
For the locations that were not visited, we have relied on the information provided by the hotels and have only studied
the consolidation of the data for accuracy. We have not been engaged to determine which, if any, recommendations
should be implemented; act on behalf of management in reporting to the Board of Directors, or Audit Committee;
develop/prepare source documents on transactions; verify financial performance indicators. We have also not been
engaged to provide assurance over any prior year data or information presented in the Report.
W H AT A R E O U R C O N C L U S I O N S ?
Based on our review, nothing has come to our attention to indicate that the information contained in the Report is
inconsistent with the findings of our work as described below:
IHCL is governed by the Tata Code of Conduct (TCoC). The TCoC provides the guidelines by which IHCL conducts
its business and also enacts the seven principles of the UNGC in the areas of human rights, labour standards and
anti-corruption
IHCL's SHE committee has Board level representation and is responsible for all key decisions related to upholding
the three principles of the UNGC in the area of environment management
IHCL has processes in place to collect, collate and monitor performance data related to the implementation of the
ten principles of the UNGC
IHCL has mapped the contents of the Report to relevant parameters of the GRI G3.1 Guidelines. The information
provided and indicators addressed are aligned to the requirements of A Application Level of the GRI G3.1
Guidelines. A detailed GRI G3.1 content index has been incorporated at the end of this report.
26
W H AT D I D W E D O T O R E A C H O U R C O N C L U S I O N S ?
We planned and performed our work to obtain all the evidence, information and explanations that we considered
necessary in relation to the above scope. Our work included the following procedures using a range of evidencegathering activities which are further explained below:
An evaluation of the existence and operation of the systems and methods used to collect, process and aggregate the
selected performance data presented in the Report. We also tested the reliability of underlying data and information
for the selected performance data within the scope of our assurance for the sites visited
A review of the draft Report to ensure there are no disclosures that are misrepresented or inconsistent with
our findings
Conducting visits to domestic hotels and conference calls with international hotels as follows:
SITE VISITS:
Agra - The Gateway Hotel, Fatehabad Road

Bangalore - Taj West End, The Gateway Hotel - Residency Road, Vivanta by Taj - M G Road
Chennai - Taj Club House, Taj Coromandel, Vivanta by Taj - Fisherman's Cove, Vivanta by Taj - Connemara
Mumbai - Corporate Office - IHCL, Corporate Office - Ginger, Taj Mahal Palace, Taj Lands End, TajSATS,
Taj Wellington Mews, Vivanta by Taj - President
New Delhi - Ginger - Vivek Vihar, Taj Mahal, Taj Palace Hotel, TajSATS, Vivanta by Taj - Ambassador
CONFERENCE CALLS:
Malaysia - Rebak Island Resort, Langkawi

Maldives - Vivanta by Taj - Coral Reef
South Africa - Taj Cape Town
USA - Campton Place, San Francisco
RESPONSIBILITIES
The Management of IHCL is responsible for preparing the Report and the information and statements within it.
The Board is responsible for defining commitments with respect to performance and for establishing and
maintaining appropriate performance management and internal control systems from which reported information
is derived.
Our responsibility is to express our conclusions in relation to the above scope. We conducted our engagement with a
multi-disciplinary team including specialists in ISAE 3000, stakeholder engagement, auditing environmental, social
and financial information and with experience in similar engagements in the hospitality sector.
This report is made solely to IHCL in accordance with the terms of our engagement. Our work has been undertaken so
that we might state to IHCL those matters we have been engaged to state in this report and for no other purpose. To the
fullest extent permitted by law, we do not accept or assume responsibility to anyone other than IHCL for our work, for
this report, or for the conclusions we have reached.
Arvind Sharma
Director
KPMG, India
29th August, 2012
27
NEW HOTELS LAUNCHED IN 2011-12
T H E G A T E W A Y H O T E L G I R F O R E S T, S A S A N G I R
V I V A N T A B Y T A J - D A L V I E W, S R I N A G A R
28
NEW HOTELS LAUNCHED IN 2011-12
V I V A N T A B Y T A J - B E G U M P E T, H Y D E R A B A D
V I VA N TA BY TA J - S U RYA , C O I M B ATO R E
V I VA N TA BY TA J - Y E S H WA N T P U R , B A N G A LO R E
V I VA N TA BY TA J - B E KA L
29
Indian Hotels Company Limited (IHCL) is a member of United

Nations Global Compact, a UN initiated network mobilizing
business and organisations for a sustainable world. This report
serves as our Communication on Progress on how we have fulfilled
our commitments to the ten principles of the United Nations
Global Compact in the year 2011-12.
We have also mapped this report to the Global Reporting Initiative
(GRI) G3.1 guidelines.
COVER THEME
At The Indian Hotels Company, we nurture the culture of going

beyond the numbers.
Our theme for this report is an attempt to reflect the very heart and
spirit of what makes the Taj; our rich legacy of business for a
purpose, our committed people, monumental structures, the fine
art of hospitality, our passion for transcending standards, our
pioneering strides in food and beverages and the intricate fabric of
what makes Taj what it is today and what it strives to be.
We welcome feedback on our 2011-12

Communication on Progress. Please contact:
Mr. Vasant Ayyappan
Director - Corporate Sustainability
Tel: +91 22 66651000
Email: vasant.ayyappan@tajhotels.com
REGISTERED OFFICE:
The Indian Hotels Company Limited, Mandlik House,

Mandlik Road, Colaba, Mumbai 400 001.
Tel: +91 22 6639 5515, Fax: +91 22 2283 4922
www.tajhotels.com
g3.1 c o n t e n t i n d e x
A P P L I C AT I O N L E V E L
A+
ASSURED BY
KPMG
STANDARD DISCLOSURES PART I: Profile Disclosures

1. Strategy and Analysis
Profile
Disclosure
Description
Reported
Cross-reference/Direct answer
1.1
Statement from the most senior decision-maker of the organization.
Fully
Page 2,3
1.2
Description of key impacts, risks, and opportunities.
Fully
Please refer our Annual Report 2011-12 for further information (page 14,26,27). It can be accessed here:
http://www.tajhotels.com/About-Taj/Investor-Relations/pdf/IHCL-Annual-Report-2011-2012.pdf#zoom=100
2. Organizational Profile
Profile
Disclosure
Description
Reported
2.1
Name of the organization.
Fully
Page 1
2.2
Primary brands, products, and/or services.
Fully
Page 4, 5
2.3
Operational structure of the organization, including main divisions, operating companies,

subsidiaries, and joint ventures.
Fully
Information is available at our website at:

http://www.tajhotels.com/About-Taj/Investor-Relations/corporate information.html
2.4
Location of organization's headquarters.
Fully
Page 30
2.5
Number of countries where the organization operates, and names of countries with either major
operations or that are specifically relevant to the sustainability issues covered in the report.
Fully
Please refer our Annual Report 2011-12 for further information (page 50). It can be accessed here:
2.6
Nature of ownership and legal form.
Fully
2.7
Markets served (including geographic breakdown, sectors served, and types of customers/
beneficiaries).
Fully
2.8
Scale of the reporting organization.
Fully
Aspects of scale are addressed in relevant sections of the report
2.9
Significant changes during the reporting period regarding size, structure,

or ownership.
Fully
Please refer our Annual Report 2011-12 for further information (page 2,4,5,11,12,15-18). It can be accessed here:
2.10
Awards received in the reporting period.
Fully
Please refer our Annual Report 2011-12 for further information (page 33,34,35). It can be accessed here:
Further information is also available at our website at: http://www.tajhotels.com/Press-Room/Awards.aspx
3. Report Parameters
Profile
Disclosure
Description
Reported
3.1
Reporting period (e.g., fiscal/calendar year) for information provided.
Fully
Page 1
3.2
Date of most recent previous report (if any).
Fully
Our previous report was published for the year 2010-11. It can be accessed at:
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-Sustainability-Report.pdf
3.3
Reporting cycle (annual, biennial, etc.)
Fully
Reporting cycle is annual
3.4
Contact point for questions regarding the report or its contents.
Fully
Page 30
3.5
Process for defining report content.
Fully
Please refer IHCL Corporate Sustainability Report 2010-11 (pages 30 - 31). It can be access here:
3.6
Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures,
suppliers). See GRI Boundary Protocol for further guidance.
Fully
Page 4, 5
3.7
State any specific limitations on the scope or boundary of the report (see completeness principle
for explanation of scope).
Fully
Specific limitations (if any) pertaining the performance indicators reported have been detailed in the individual
sections
3.8
Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and
other entities that can significantly affect comparability from period to period and/or between
organizations.
Fully
Page 4, 5
3.9
Data measurement techniques and the bases of calculations, including assumptions and
techniques underlying estimations applied to the compilation of the Indicators and other
information in the report. Explain any decisions not to apply, or to substantially diverge from, the
GRI Indicator Protocols.
Fully
Relevant explanations have been provided in the individual section where necessary
3.10
Explanation of the effect of any re-statements of information provided in earlier reports, and
the reasons for such re-statement (e.g.,mergers/ acquisitions, change of base years/periods, nature
of business, measurement methods).
Fully
Re-statements of information, if any, have been reported in the relevant sections
3.11
Significant changes from previous reporting periods in the scope, boundary, or measurement
methods applied in the report.
Fully
Hotels that have opened in 2011-12 in the Luxury, Safari, Vivanta, Gateway and Ginger brands have been included
in the report scope. Further details about the same are available in our Annual Report accessible here (page 15,16,17):
3.12
Table identifying the location of the Standard Disclosures in the report.
Fully
Page 25
3.13
Policy and current practice with regard to seeking external assurance for the report.
Fully
Page 26, 27
4. Governance, Commitments and Engagement
Profile
Disclosure
4.1
Description
Reported
Governance structure of the organization, including committees under the highest governance
body responsible for specific tasks, such as setting strategy or organizational oversight.
Fully
Please refer our Annual Report 2011-12 for further information (page 36-39). It can be accessed here:
4.2
Indicate whether the Chair of the highest governance body is also an executive officer.
Fully
Page 6
4.3
For organizations that have a unitary board structure, state the number and gender of members of
the highest governance body that are independent and/or non-executive members.
Fully
Page 6
4.4
Mechanisms for shareholders and employees to provide recommendations or direction to the

highest governance body.
Fully
Please refer our Annual Report 2011-12 for further information (page 38, 39). It can be accessed here:
4.5
Linkage between compensation for members of the highest governance body, senior managers,
and executives (including departure arrangements), and the organization's performance
(including social and environmental performance).
Fully
4.6
Processes in place for the highest governance body to ensure conflicts of interest are avoided.
Fully
Please refer our Annual Report 2011-12 for further information (page 43 - whistle blower policy). It can be
accessed here:
4.7
Process for determining the composition, qualifications, and expertise of the members of
the highest governance body and its committees, including any consideration of gender and
other indicators of diversity.
Fully
4.8
Internally developed statements of mission or values, codes of conduct, and principles relevant
to economic, environmental, and social performance and the status of their implementation.
Fully
We are governed by the Tata Code of Conduct in all our dealings. The link to the same is:
http://www.tata.com/aboutus/articles/inside.aspx?artid=NyGNnLHkaAc=
4.9
Procedures of the highest governance body for overseeing the organization's identification and
management of economic, environmental, and social performance, including relevant risks and
opportunities, and adherence or compliance with internationally agreed standards, codes of
conduct, and principles.
Fully
Please refer our Annual Report 2011-12 for further information (page 36,37). It can be accessed here:
Information is also available in our 2010-11 Corporate Sustainability Report (page 16). It can be accessed here:
4.10
Processes for evaluating the highest governance body's own performance, particularly with
respect to economic, environmental, and social performance.
Fully
4.11
Explanation of whether and how the precautionary approach or principle is addressed by the
organization.
Fully
Page 10-15
4.12
Externally developed economic, environmental, and social charters, principles, or other initiatives
to which the organization subscribes or endorses.
Fully
We subscribe to the United Nations Global Compact
4.13
Memberships in associations (such as industry associations) and/or national/international

advocacy organizations in which the organization: *Has positions in governance bodies;
* Participates in projects or committees; *Provides substantive funding beyond routine
membership dues; or *Views membership as strategic.
Fully
Taj representatives hold positions in varied capacities across associations ranging from Travel & Tourism, InterCountry Associaitons, Chambers of Commerce & Industry, State associations, advertising societies, conventions
networks and so on. Further details are provided under indicator SO5
4.14
List of stakeholder groups engaged by the organization.
Fully
Please refer IHCL Corporate Sustainability Report 2010-11 (page 27-29). It can be accessed here:
4.15
Basis for identification and selection of stakeholders with whom to engage.
Fully
4.16
Approaches to stakeholder engagement, including frequency of engagement by type and by

stakeholder group.
Fully
4.17
Key topics and concerns that have been raised through stakeholder engagement, and how the
organization has responded to those key topics and concerns, including through its reporting.
Fully
STANDARD DISCLOSURES PART II: Disclosures on Management Approach (DMAs)
G3 DMA
Description
DMA EC
Disclosure on Management Approach EC
Aspects
Economic performance
Market presence
Indirect economic impacts
Disclosure on Management Approach EN
Materials
Energy
Water
Bio-diversity
Emissions, effluents and waste
Products and services
Compliance
Transport
Overall
Disclosure on Management Approach LA
Employment
Labor/management relations
Occupational health and safety
Training and education
Diversity and equal opportunity
Equal remuneration for women and men
Disclosure on Management Approach HR
Investment and procurement practices
Non-discrimination
Freedom of association and collective bargaining
Child labor
Prevention of forced and compulsory labor
Security practices
Indigenous rights
Assessment
Remediation
Disclosure on Management Approach SO
Local communities
Corruption
Public policy
Anti-competitive behavior
Compliance
Disclosure on Management Approach PR
Customer health and safety
Product and service labelling
Marketing communications
Customer privacy
Compliance
DMA EN
Aspects
DMA LA
Aspects
DMA HR
Aspects
DMA SO
Aspects
DMA PR
Aspects
Reported
To be
reported in
Please refer IHCL Corporate Sustainability Report 2010-11 (page 27-29).

It can be accessed here:
http://www.tajhotels.com/About-Taj/Company-Information/8thCorporate-Sustainability-Report.pdf
Page 10-15
Page 7-9
Page 6-9
Page 16-23
Page 25
STANDARD DISCLOSURES PART III: Performance Indicators

Economic
Performance
Indicator
Description
Reported
ECONOMIC P E R F O R M A N C E
EC1
Direct economic value generated and distributed, including revenues, operating costs, employee
compensation, donations and other community investments, retained earnings, and payments
to capital providers and governments.
Fully
http://www.tajhotels.com/About-Taj/Investor-Relations/pdf/IHCL-Annual-Report-20112012.pdf#zoom=100
EC2
Financial implications and other risks and opportunities for the organization's activities due to
climate change.
Fully
Page 10 - 15
EC3
Coverage of the organization's defined benefit plan obligations.
Fully
EC4
Significant financial assistance received from government.
Fully
We have not received any significant financial assistance from the government
MARKET PRESENCE
EC5
Range of ratios of standard entry level wage by gender compared to local minimum wage at
significant locations of operation.
Fully
We abide by all national regulations of wage payments and pay equal to or above minimum wage
requirements at all our plants. The entry level wage for males and females is equal
EC6
Policy, practices, and proportion of spending on locally-based suppliers at significant locations

of operation.
Fully
EC7
Procedures for local hiring and proportion of senior management hired from
the local community at significant locations of operation.
Fully
While we do not have a specific policy on local hiring, we do prefer to employ persons from the
communities in which we operate
Page 16-23
INDIRECT ECONOMIC IMPACTS

EC8
Development and impact of infrastructure investments and services provided primarily for
public benefit through commercial, in-kind, or pro bono engagement.
Fully
EC9
Understanding and describing significant indirect economic impacts, including the extent of
impacts.
Not
To be
reported in
Environmental
Performance
Indicator
Description
Reported
EN1
Materials used by weight or volume.
Fully
Being a service industry, we do not have a final product that we produce. Hence, these indicators are not
applicable to us
EN2
Percentage of materials used that are recycled input materials.
Fully
Being a service industry, we do not have a final product that we produce. Hence, these indicators are not
applicable to us
EN3
Direct energy consumption by primary energy source.
Fully
Page 11
EN4
Indirect energy consumption by primary source.
Fully
Page 12
EN5
Energy saved due to conservation and efficiency improvements.
Fully
Page 13
EN6
Initiatives to provide energy-efficient or renewable energy based products and services, and
reductions in energy requirements as a result of these initiatives.
Fully
We are a service industry and hence, this indicator is not applicable to us
EN7
Initiatives to reduce indirect energy consumption and reductions achieved.
Fully
Page 13
EN8
Total water withdrawal by source.
Fully
Page 14
EN9
Water sources significantly affected by withdrawal of water.
Fully
No water sources are significantly affected by our withdrawals
EN10
Percentage and total volume of water recycled and reused.
Fully
791628 KL of water was recycled in the year
To be
reported in
MATERIALS
ENERGY
WATER
BIO -DIVERSITY
EN11
Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of
high bio-diversity value outside protected areas.
Fully
Few of our hotels are adjacent to areas of high bio-diversity value. We are establishing systems to monitor
our impacts and intend to report on the same in the 2013-14 report
EN12
Description of significant impacts of activities, products, and services on bio-diversity in

protected areas and areas of high bio-diversity value outside protected areas.
Fully
Few of our hotels are adjacent to areas of high bio-diversity value. We are establising systems to monitor
our impacts and intend to report on the same in the 2013-14 report. Details of some initiatives taken
have been mentioned in our previous report accessible at (page 61):
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-SustainabilityReport.pdf
EN13
Habitats protected or restored.
Not
EN14
Strategies, current actions, and future plans for managing impacts on bio-diversity.
Partially
EN15
Number of IUCN Red List species and national conservation list species with habitats in areas
affected by operations, by level of extinction risk.
Not
While we do not have a specific policy for bio-diversity, we do undertake initiatives to promote the same
at all our locations of operations. Details of these initiatives have been mentioned in our previous
report accessible at (page 61):
http://www.tajhotels.com/About-Taj/Company-Information/8th-Corporate-SustainabilityReport.pdf
EMISSIONS, EFFLUENTS AND WASTE

EN16
Total direct and indirect greenhouse gas emissions by weight.
Fully
Page 12
EN17
Other relevant indirect greenhouse gas emissions by weight.
Fully
We are enhancing our capacities to monitor other relevant GHG emissions. Other scope 3 GHG
emissions are not reported for 2011-12
EN18
Initiatives to reduce greenhouse gas emissions and reductions achieved.
Fully
Page 13
EN19
Emissions of ozone-depleting substances by weight.
Fully
We used 392 kgs of ODS in the year for HVAC purposes
EN20
Nox, SOx, and other significant air emissions by type and weight.
Fully
Page 12
EN21
EN22
EN23
Total water discharge by quality and destination.

Total weight of waste by type and disposal method.
Total number and volume of significant spills.
Fully
Fully
Fully
Page 14
Page 15
There were no significant spills (spills greater than 159 litres-one barrel in a single occurrence of an
incident) as a result of our operations in the reporting period
EN24
Weight of transported, imported, exported, or treated waste deemed hazardous under the
terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste
shipped internationally.
Fully
We do not import or export any waste deemed hazardous under the terms of the Basel Convention Annex
I, II, III, and VIII
EN25
Identity, size, protected status, and bio-diversity value of water bodies and related habitats
significantly affected by the reporting organization's discharges of water and runoff.
Fully
No water body or habitat is significantly affected by our water discharge or runoff
PRODUCTS AND SERVICES

EN26
Initiatives to mitigate environmental impacts of products and services, and extent of impact
mitigation.
Fully
Page 10-15
EN27
Percentage of products sold and their packaging materials that are reclaimed by category.
Fully
We are a service industry and hence, this indicator is not applicable to us
Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations.
Fully
There were no monetary or non-monetary sanctions levied on us in the reporting year for any noncompliance with laws and regulations
Significant environmental impacts of transporting products and other goods and materials used
for the organization's operations, and transporting members of the workforce.
Not
The most significant environmental impact of transporting products and materials, and members of the
workforce is the associated air emissions. We are enhancing our capacities to capture this data and will
report on the same in the future
Total environmental protection expenditures and investments by type.
Fully
This year, we spent INR 90.97 million on environment protection
COMPLIANCE
EN28
TRANSPORT
EN29
OVERALL
EN30
Social: Labor Practices and Decent Work
Performance
Indicator
Description
Reported
EMPLOYMENT
LA1
Total workforce by employment type, employment contract, and region, broken down
by gender.
Fully
Page 7
LA2
Total number and rate of new employee hires and employee turnover by age group, gender, and
region.
Fully
Page 8
LA3
Benefits provided to full-time employees that are not provided to temporary or part-time
employees, by major operations.
Fully
LA15
Return to work and retention rates after parental leave, by gender.
Partially
In 2010-11, 340 employees availed parental leave of which 279 returned to

work, and 143 continue to work in our organization
LABOUR/MANAGEMENT RELATIONS
LA4
Percentage of employees covered by collective bargaining agreements.
Fully
100% of our non-management employees have the freedom of collective bargaining
LA5
Minimum notice period(s) regarding significant operational changes, including whether it is

specified in collective agreements.
Fully
We abide by the Industrial Disputes Act, 1947 regarding notice period to be given before any
operational change
OCCUPATIONAL HEALTH AND SAFETY

LA6
Percentage of total workforce represented in formal joint management-worker health and safety
committees that help monitor and advise on occupational health and safety programs.
Not
LA7
Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related
fatalities by region and by gender.
Fully
Page 9
LA8
Education, training, counseling, prevention, and risk-control programs in place to assist

workforce members, their families, or community members regarding serious diseases.
Fully
Page 9
LA9
Health and safety topics covered in formal agreements with trade unions.
Not
To be
reported in
TRAINING AND EDUCATION

LA10
Average hours of training per year per employee by gender, and by employee category.
Fully
LA11
Programs for skills management and lifelong learning that support the continued employability
of employees and assist them in managing career endings.
Not
LA12
Percentage of employees receiving regular performance and career development reviews, by

gender.
Fully
All employees on payroll undergo annual appraisals and career development reviews as per their
defined job descriptions and Key Result Areas associated with them
Fully
Fully
Everything else being equal, the ratio of basic salary of men to women is 1:1
Page 8
DIVERSITY AND EQUAL OPPORTUNITY

LA13
Composition of governance bodies and breakdown of employees per employee category

according to gender, age group, minority group membership, and other indicators of diversity.
EQUAL REMUNERATION FOR WOMEN AND MEN

LA14
Ratio of basic salary and remuneration of women to men by employee category, by significant
locations of operation.
Social: Human Rights
Performance
Indicator
Description
Reported
To be
reported in
INVESTMENT AND PROCUREMENT PRACTICES

HR1
Percentage and total number of significant investment agreements and contracts that include
clauses incorporating human rights concerns, or that have undergone human rights screening.
Fully
All our investment agreements and contracts mandate adherence to the TCoC, which includes human
rights clauses
HR2
Percentage of significant suppliers, contractors and other business partners that have undergone
human rights screening, and actions taken.
Fully
While none of our operations have been screened for human rights assessments, all our hotels and
suppliers are mandated to follow the TCoC which includes clauses on human rights
HR3
Total hours of employee training on policies and procedures concerning aspects of human rights
that are relevant to operations, including the percentage of employees trained.
Fully
Page 9
Fully
Tata Code of Conduct governs the capture and addressal of concerns in this area. All valid concerns are
assessed and closed in stipulated time frames. A total of 33 concerns were raised and closed in 2011-12
Fully
All of our operations provide the freedom of collective bargaining to our non management employees
Fully
All our hotels prohibit the employment of child labour and forced labour. All employees, including
contract employees, are screened to ensure that no child is employed in our premises
Fully
All our hotels prohibit the employment of child labour and forced labour. All employees, including
contract employees, are screened to ensure that no forced labour is employed in our premises
NON-DISCRIMINATION
HR4
Total number of incidents of discrimination and corrective actions taken.
FREEDOM OF ASSOCIATION AND COLLECTIVE BARGAINING

HR5
Operations and significant suppliers identified in which the right to exercise freedom of
association and collective bargaining may be violated or at significant risk, and actions taken to
support these rights.
CHILD LABOR
HR6
Operations and significant suppliers identified as having significant risk for incidents of child
labor, and measures taken to contribute to the effective abolition of child labor.
FORCED AND COMPULSORY LABOUR

HR7
Operations and significant suppliers identified as having significant risk for incidents of forced
or compulsory labor, and measures to contribute to the elimination of all forms of forced or
compulsory labor.
SECURITY PRACTICES
HR8
Percentage of security personnel trained in the organization's policies or procedures

concerning aspects of human rights that are relevant to operations.
Not
INDIGENOUS RIGHTS
HR9
Total number of incidents of violations involving rights of indigenous people and actions taken.
Not
Percentage and total number of operations that have been subject to human rights reviews
and/or impact assessments.
Fully
All of our operations are subject to reviews to ensure adherence to TCoC, which includes clauses on
human rights
Fully
There were no cases filed related to human rights violations this year
ASSESSMENT
HR10
REMEDIATION
HR11
Number of grievances related to human rights filed, addressed and resolved through formal
grievance mechanisms.
Social: Society
Performance
Indicator
Description
Reported
LOCAL COMMUNITIES
SO1
Percentage of operations with implemented local community engagement, impact assessments,

and development programs.
Fully
All of our hotels, except the properties set up in 2011-12,have implemented local community
engagements. The new properties are in the process of establishing community engagement programs
and will be reporting on the same in the next financial year.
SO9
Operations with significant potential or actual negative impacts on local communities.
Fully
During our community engagement programs and assessments, we have not witnessed any negative
impacts on the community due to our presence in the area
SO10
Prevention and mitigation measures implemented in operations with significant potential or

actual negative impacts on local communities.
Fully
Not applicable
CORRUPTION
SO2
Percentage and total number of business units analyzed for risks related to corruption.
Fully
100% of our business units are analysed for risks related to corruption as per our corporate
governance norms
SO3
Percentage of employees trained in organization's anti-corruption policies and procedures.
Fully
All our employees are trained on the TCoC, which includes clauses on anti-corruption
SO4
Actions taken in response to incidents of corruption.
Fully
Actions are taken in response to corruption as per the Tata Code of Conduct. There have been no
incidents of corruption this year.
PUBLIC POLICY
SO5
Public policy positions and participation in public policy development and

lobbying.
Fully
We contribute to policy development through various bodies of which we are members:

Indian Merchants Chamber
Bombay Chamber of Commerce and Industry
CII
The Indian Society of Advertisers
All India Association of Industries
and many more.
SO6
Total value of financial and in-kind contributions to political parties,

politicians, and related institutions by country.
Fully
We have not made any financial contribution to any political party or politician
Fully
There have been no legal actions against us for anti-competitive behaviour, anti-trust, and monopoly
practices
Fully
There were no fines imposed on us for any non compliance with laws and regulations in the reporting
period
ANTI- COMPETITIVE BEHAVIOR

SO7
Total number of legal actions for anti-competitive behavior, anti-trust, and

monopoly practices and their outcomes.
COMPLIANCE
SO8
Monetary value of significant fines and total number of non-monetary

sanctions for non-compliance with laws and regulations.
To be
reported in
Social: Product Responsibility
Performance
Indicator
Description
Reported
CUSTOMER HEALTH AND SAFETY

PR1
Life cycle stages in which health and safety impacts of products and services are assessed for
improvement, and percentage of significant products and services categories subject to such
procedures.
Partially
Considering that we are in the hospitality industry, we continuously monitor the safety and air quality
of our hotels to ensure the safety of our guests and employees. All our hotels conform to indoor air
quality standards as required by the law.
PR2
Total number of incidents of non-compliance with regulations and voluntary codes concerning
health and safety impacts of products and services during their life cycle, by type of outcomes.
Fully
There have been no incidents of non-compliance with regulations and voluntary codes concerning
health and safety impacts of products during their life cycle
PRODUCT AND SERVICE LABELLING

PR3
Type of product and service information required by procedures, and percentage of significant
products and services subject to such information requirements.
Fully
We follow all laws of the land regarding service information required
PR4
product and service information and labeling, by type of outcomes.
Fully
product and service information and labelling
PR5
Practices related to customer satisfaction, including results of surveys measuring customer

satisfaction.
Not
MARKETING COMMUNICATIONS
PR6
Programs for adherence to laws, standards, and voluntary codes related to marketing
communications, including advertising, promotion, and sponsorship.
Fully
We adhere to all laws, including those related to marketing, communications and advertising, as
defined by Advertising Standards Council of India. The TCoC governs our advertising and
marketing communications, and ensures our compliance to all related laws
PR7
marketing communications, including advertising, promotion, and sponsorship by type
of outcomes.
Fully
marketing communications, including advertising, promotion, and sponsorship
CUSTOMER PRIVACY
PR8
Total number of substantiated complaints regarding breaches of customer privacy and losses of
customer data.
Not
COMPLIANCE
PR9
Monetary value of significant fines for non-compliance with laws and regulations concerning
the provision and use of products and services.
Fully
There have been no fines imposed on us for non compliance with laws regarding use of our products
To be
reported in

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2

BEYOND THE NUMBERS

PER ROOM NIGHT

PER ROOM NIGHT

PER ROOM NIGHT

from the md's desk

ungc content index

summary of gri index

(luxury full-service hotels, resorts and

(luxury leisure resort and spas) is found

(wildlife resorts) allow travellers to

(upper upscale hotels) offers

(smart basics ) is a revolutionary concept in

Taj Hotels also promise a whole new experience

IHCL also operates T A J S A T S Air Catering Ltd.,

THE COMPOSITION OF THE BOARD OF DIRECTORS IS AS FOLLOWS :

Mr R K Krishnakumar (Vice Chairman)

Mr. Deepak Parekh

Mr. Jagdish Capoor

Mr. Shapoor Mistry

Mr. Nadir Godrej

Ms. Anu Aga*

Mr. Raymond N. Bickson

Mr. Anil P. Goel

Mr. Abhijit Mukerji

Mr. Mehernosh S. Kapadia**

*resigned w.e.f. 6 June, 2012

*The Tata Code of Conduct can be found here: http://www.tata.com/aboutus/articles/inside.aspx?artid=NyGNnLHkaAc=

TAS, STAFF & SUPERVISOR

APPRENTICE & TRAINEE

UNCLASSIFIED, CONSULTANT & EXPAT

Additionally, between TajSATS and Ginger,

In the reporting year, out of 5,529 new associates, the

DISCOVERING THE JOY OF GIVING BACK

Volunteering has long been part of the culture of

can spend a minimum of five hours a month in

An example of one such initiative was the participation

NEAR MISS CASES (NMC)

FIRST AID CASES (FAC)

MEDICAL TREATMENT CASES (MTC)

RESTRICTED WORK CASES (RWC)

LOST TIME CASES (LTC)

MILLION MAN-HOURS WORKED

Caring for and protecting the environment is an

We recognize that as a leader we have a responsibility to

We have implemented the EARTH

We have been publishing our Sustainability Reports

Across the world, our hotels participate in the

We have also joined the internationally recognized

DOING OUR BIT TO SAVE THE SEA TURTLE

In the last cycle, the associates released close to a 1,000

ENERGY AND EMISSIONS MANAGEMENT

RENEWABLE ENERGY CONSUMED

We are conscious of the environmental impact of

Our renewable energy consumption for

DIRECT ENERGY CONSUMPTION 2011-2012 (GJ)

INDIRECT ENERGY CONSUMED PER ROOM NIGHT

DIRECT ENERGY CONSUMED PER ROOM NIGHT

INDIRECT GREENHOUSE EMISSIONS PER ROOM NIGHT

DIRECT GREENHOUSE EMISSIONS PER ROOM NIGHT

AIR EMISSIONS IN 2011-2012

Increasing capacitor banks to maintain

Replacing halogen lamps with LED lamps.