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  • TQM TTT - Module-4 Process Management

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    Sharad Jaiswal
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    This module covers process management and improvement techniques in Total Quality Management including Kaizen, benchmarking, business process reengineering, Six Sigma, total productive maintenance, and change management strategies. It discusses continuous improvement versus innovation, the concept of process, and criteria for selecting appropriate improvement strategies to satisfy customers through people, technology, and systems.

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    TQM TTT- Module-4 Process Management

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    This module covers process management and improvement techniques in Total Quality Management including Kaizen, benchmarking, business process reengineering, Six Sigma, total productive maintenance, and change management strategies. It discusses continuous improvement versus innovation, the concept of process, and criteria for selecting appropriate improvement strategies to satisfy customers through people, technology, and systems.

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    © All Rights Reserved
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    19 views5 pages

    TQM TTT - Module-4 Process Management

    Uploaded by

    Sharad Jaiswal
    This module covers process management and improvement techniques in Total Quality Management including Kaizen, benchmarking, business process reengineering, Six Sigma, total productive maintenance, and change management strategies. It discusses continuous improvement versus innovation, the concept of process, and criteria for selecting appropriate improvement strategies to satisfy customers through people, technology, and systems.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 5

    TRAIN THE TRAINER PROGRAMME

    ON
    TOTAL QUALITY MANAGEMENT

    Module 4:

    Process Management &


    Improvement

    AREAS COVERED
    Kaizen
    Benchmarking
    BPR
    Six Sigma
    TPM

    KAIZEN

    THE HEART OF
    IMPROVEMENT
    SYSTEMS

    CHANGE MANAGEMENT
    STRATEGIES IN TQM

    TQM Components
    People

    Technology
    Systems

    For Customer Satisfaction

    Change is Constant
    Vehicles for Change:

    Kaizen

    Benchmarking
    Business

    Process Reengineering

    Continuous Improvement Vs Innovation


    Concept of Process
    Criteria for selecting appropriate Strategy

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