Amadou T Jalloh

58 Milford Avenue
Newark, NJ 07108
201-699-8304
January 4, 2015

Customer Service & Billing Department

Verizon Fios
1980 Crazy company drive
Ripoff, NJ 11111
Re: Unauthorized Charges
Dear Verizon Customer Service:
When I open an account from you, we agreed on the price of $65. However, you over charged
me an additional amount of $36 for extreme gaming and fios backup I did not order. Please
reimburse me for that amount by this week for the inconvenience.
I am not satisfied with the charges and overdrawn of my account that I discovered On December
9, 2011. My plan was estimated to be charge of $65.00 for every month and Verizon is charging
me and additional of $36 for extreme gaming and fios backup. To resolve this problem, I advise
you to send me an explanation of all the default charges
I contacted customer service at Verizon Company, and was told that to call back in 5-7 business
days. On January 6, 2012, I called Customer Service to check on the status of my refund, and
was told that nothing could be done about my problem. I believe that this response is unfair
because Verizon does not protect its customers from dishonest employees. Therefore, I would
like a written statement explaining Verizons position and what the company will do about my
complaint.
I look forward of your action to resolve this problem. If I do not hear from you within this week,
I will sue you and close my account. I am saving a copy of this letter for myself as well. I may be
contacted at the above address and phone number.
Sincerely,
Amadou Jalloh