Aimee Acosta

(512) 287-0372 | mimilexi87@gmail.com

S UM M AR Y
Self motivated and hardworking Linguistics student with analytic reasoning and critical
thinking skills looking for a job in the Linguistics field.

E D UC ATI ON
The University of North Texas
B.A in Linguistics expected: December 2015

Denton, TX
GPA: 3.7

RELEVANT COURSEWORK:

Morphology and Syntax

Phonetics and Phonology
Semantics and Pragmatics
Discourse Analysis
Technical Communication
PROJECTS:

Created a survey for qualitative research to document slang among college students
Documented qualitative data of semantic shift among younger generation
Documented spoken language with a recorder and transcribed data
Created a technical manual for a daycare center
W OR K E XPE R I E N C E
Sears Holdings Corporation
Quality Assurance Analyst

Austin, TX
2011 2013

 Worked with small staff through interpersonal skills to ensure quality customer service
Monitored and evaluated call agents to ensure excellent customer service and accurate
solutions to problems

Delivered coaching feedback to call agents to improve call performance

Provided feedback to supervisors and management about call agent's performances

Tested new quality forms and programs for effective monitoring