EMILY JULIETH SERRANO ESTEBAN

CALLE 18 # 22C20 PORTAL CAMPESTRE, BUCARAMANGA,CODIGO POSTAL:

687542; Home Phone Number 6593323; Cell Phone Number: 3188486841 Email Address:
ESERRANO579@UNAB.EDU.CO

PROFESSIONAL SUMMARY

I am a responsible, honest, with facilities for teamwork person, I like to play

roles that are related to customer service, eager to work and learn, I desire to
acquire knowledge and skills to every day do better. I am persevering,
enthusiastic and proactive. With great desire to excel and professional growth
expectations.

HIGHLIGHTS

Good interpersonal relationships

Handling problems and conflicts
Positive attitude
Creative thinking
Leadership
Teamwork
EXPERIENCE

Tourist and hotel manager

01/2010 to 20/2014
Hilton hotels & resorts
New york.IL
Some of the responsibilities that were in my cherge were as follows:
Prepare the annual budget, all terminations of the employees and new hires,
establish standards of hotel srvice, rates for hotel rooms, choose additional
services or facilities to make the hotel more attractive to travelers.
Bar The Dead Rabbit
08/2004 to 29/2009
My commitments in this bar were the follows
Nueva York
maintain in order and monitor goods and services with the highest quality in
the contracted terms, monitor the proper treatment of employees on the

customer, inspect the bar so that they comply with the authorizations that are
necessary to perform the activity.

EDUCATION
Tourist and hotel manager
UNIVERSITY AUTONOMA OF BUCARAMANGA