9 5 5 5 V I VA L A N E C A S T R OV I L L E C A 9 5 0 1 2

( 8 3 1 ) 4 0 2 - 3 5 4 0 I L S E R R AT O @ C S U M B . E D U

I L S E S E R R ATO
HIGHLIGHTS

Over four years of retail sales and customer service experience

Bilingual (Spanish)
Exceptional customer service and sales skills
Reliable
Excellent communication/ listening skills
Friendly/ energetic/ outgoing
Flexible
Team player
Organized
Strong work ethic

WORK OF EXPERIENCE
NSA Child Development Center,
Monterey, CA
Program Teacher

In this job I am responsible for setting up environments that fully engage children
to explore
Use "teachable moment" opportunities to teach children with what they are most
interested, ready and eager to learn
Lead children from where they are and follow to their next step in their learning
process by individualizing the curriculum
Interact with children throughout the day to check on and document learning
progress
Observe children several times a week and document the observations in the
CreativeCurriculum.net program
Interpret observations and apply to progress chart
Use the observations as the basis for individual and group planning
I also collaborate with parents at least three times per year during conference
opportunities, sharing information and setting goals together for child

Starbucks
Two Locations:
Monterey, CA and Sand City, CA
Barista

January 2014- Present

October 2011- December 2013

Delivered excellent customer service to all customers with prompt service, quality
beverages and products
Excellent response to customer needs and special requests utilizing my strong

listening skills
Maintained a clean and comfortable store environment

Acted with integrity, honesty and knowledge that promoted the culture, values and
mission of Starbucks

Maintained a calm demeanor during periods of high volume or unusual events to

keep store operating to standard and to set a positive example for the shift team

Anticipated customer and store needs by constantly evaluating environment and

customers for cues

Assisted with new partner training by positively reinforcing successful

performance and giving respectful and encouraging coaching as needed

Filled in for Store Manager when needed

Maintained regular and consistent attendance and punctuality

EDUCATION
CSU Monterey Bay
Seaside, CA
Psychology B.A., 2015
Monterey Peninsula College
Monterey, CA
Psychology A.A., 2013
North Monterey High School
Castroville, CA
High School Diploma, 2008

REFERENCES AVAILABLE UPON REQUEST