8342 Bernwood CV Loop # 804

Fort Myers, FL 33966

elliot@elliothutchinson.com
412-254-3117
February 5, 2015
Microsoft
One Microsoft Way
Redmond, WA 98052-6399
Attention: Customer Service Representative
Tamper Seal Not Replaced on Last Replacement Xbox Voiding Warranty
I have been a loyal Xbox fan since the original console debuted. I have had the misfortune of
having five Xbox 360 consoles suffer from hardware failure requiring replacement.
Unfortunately, the tamper seal on the last replacement console was not replaced which has
resulted in my warranty being voided.
There is no need to remove the cosmetic cover on the front of the console, so I didnt notice that
the tamper seal was not intact when I received it. It was not known to me until this console failed
and was sent in for repair. I was shocked to find that my console was promptly returned, unfixed,
and accompanied by a letter stating that my warranty had been voided for tampering with the
console.
When I contacted customer service I was repeatedly redirected from different departments.
Finally, when I managed to reach someone in the repair department, the man was curt and
unwilling to hear my explanation. He refused to forward me to his manager.
Please remedy this situation by sending me a replacement console, free of charge, with the
remainder of my original warranty reinstated, so that I can continue enjoying my Xbox.
Sincerely,
Elliot Hutchinson
Elliot Hutchinson