A Success Story

DiGi, Malaysia

DiGi Discovers Improved Network Parameter Management

through Aexios Xeda
CUSTOMER OBJEC TIVES

Manage inconsistent multi-vendor

and multi-technology network parameters in an efficient manner

Maintain and improve high QoS

during operational activities

Increase engineering productivity

AEXIO XEDA SOLUTION

Automated solution that parses

multi vendor network to detect network
inconsistencies

Access and view multi-vendor key

information on parameter settings
simultaneously regardless of location
CUSTOMER BENEFITS

Increased successful call completion

Reduced operational costs by reducing engineering resources that handles

difficult inter-vendor parameter checks

Optimal and convenient usage of

network data, boosting engineering
performance

As DiGis mobile subscribers grew, so did the complexity of its

network. Undeterred, it found the right solution in Aexios Xeda , to
improve network parameter management , control cost and
ensure that the optimal is always being done to deliver the best
services possible to its Malaysian subscriber base.
ABOUT DIGI
DiGi Telecommunications, one of Malaysias leading mobile
operators, provides a comprehensive range of affordable,
convenient and easy to use wireless services that enriches the
lives of its 7.9 million subscribers. It is owned in majority by
Telenor ASA of Norway with 49% stake in the company. With its
high standards of quality control, the operator does its very
best deliver an excellent mobile experience to its customers at
all time.
The Need for a Network Parameter Management System
Maintaining quality services is indispensable in Malaysias competitive cellular markets. However, DIGI realized that it was also
vital to control the time, effort and skills it had been investing
in solving network problems in order to keep operational costs
under control.

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Being a multi-vendor network with massive

expansion and rapid growth over the years, the
operator recognized that the management of data
and handover parameters had become increasingly difficult to control. With the launch of DiGis
WCDMA network nationwide, this task was made
even more critical especially in the areas where
the network performed; Inter-System Handover
(e.g. between WCDMA and GSM channels),
between BSS and core network (i.e. BSC/RNC to
MSC), and Intra-Frequency Handovers (e.g. across
multi-vendor equipment within the same
frequency band).
The typical consequences of such a complex
handover environment without ensuring parameter consistency are dropped calls due to incorrect handover parameters between 2G and 3G
systems. Such drop calls, if not resolved immediately, would eventually impact network quality
and reduce customer satisfaction.

cantly decreased the time it takes us to react when

locating and resolving problems such as drop
calls and blocked calls she added.

XEDA has definitely taken our network

optimization initiatives to greater altitudes. By automating the engineering
process of retrieving switch dump data,
parsing data, providing Excel or webbased reports and producing MML
scripts for critical inconsistencies
detected, we are able to control operational costs by reducing engineering
resources despite mounting network
intricacy,
Jamie Chee
DiGi Head of Network Quality

XEDA AND DIGI

SCALABILITY AND THE FUTURE

Realizing the importance for an automated solution that ensures parameters in the cellular
network are consistent within vendors, between
vendors and also between technologies such as
2G, 3G and 3.5G, DiGi choose Xeda, an optimization platform that had been developed by network
optimization and operations engineering specialist, Aexio, to correspond to the rapidly growing
complexity of network parameter management.

Xeda has been operating in DiGis network since

the year 2007, and as of today plays an integral
role in DiGis daily optimization and operations
process. We are extremely pleased with the viable
solution that Aexio has presented to us through
Xeda. Aexio has demonstrated great partnership
in providing solutions that meet our needs which
increases our operational efficiency. This optimization platform has successfully grown on to serve
the network configuration part of our network and
with this said, we look forward to a beneficial partnership for years to come added Jamie.

Through an exploitation of RF engineerings best

practices, XEDA effectively manages multi vendor
network parameters, as well as provides invaluable
insight into the overall parameter handover
process ,furnishing engineers with the luxury of
time to tackle network problems and formulate
strategic decisions that enhances the networks
overall performance .
PA R A M E T E R M A N A G E M E N T I N T E L L I G E N C E
AND MORE
Jamie Chee, DiGis Head of Radio Access Planning,
reflects on the significant Improvements that Xeda
has presented to DiGi. Without using Xeda, we
required greater time to resolve the same problems. Xeda has simplified difficult and tedious
parameter consistency operations. Our optimization engineers are now able to create, track, implement and verify the parameter change process
though a centralized database, which has signifi-

Kean Chan, Technology Director at Aexio summarizes the companys current and future plans for
DiGi. It has been 3 years since it all began and
today, Aexio continues to work with DiGi by
customizing and delivering advance features in
Xeda which addresses the current and future complexities of network management. This includes
additional integration with multiple data sources
as well as support for multi-vendor environments.

For more information about AEXIO, XEUS and

XEDA, visit http://www.aexio.com

Copyright 2010 Aexio Software. All rights reserved. Reproduction or distribution other than for intended purposes is prohibited without the prior written consent of Aexio Software.
The trademarks and service marks of Aexio Software, including the Aexio mark and logo, Xeus and Xeda are the exclusive property of Aexio Software, and may not be used without
permission. All other marks are the property of their respective owners.