Conflict Responses

We just discussed two responses to

conflict: competing and collaborating. Our
next topics will be three further responses
to conflict:
Compromising
Avoiding
Accommodating

Compromising

Avoiding

Accommodating

Responding to Conflict - Example

Follow along as Gloria and Michael discuss the conflicting situation.
Michael: It wouldn't be appropriate for two senior staff members to be on
leave at the same time. There are just too many projects going on at the
same time.
Gloria: I understand and don't mind postponing my vacation until you're
back at work. I'll deal with everything while you're away. It's not a
problem at all.

Discussion
What is your most common response to conflict in the workplace?

Practice
Match the conflict responses with their examples.
Responses

Examples

A.
B.
C.
D.
E.

___ You withdraw from a situation. You don't like to get

involved.
___ You don't mind conceding to your colleagues. You value
your relationships and will admit to your own mistakes.
___ You expect your colleagues to concede to your demands
because you strongly oppose their viewpoints.
___ You express your view and listen to everyone else's
views. Your goal is to find a resolution that satisfies
everyone.
___ You'll meet your colleagues halfway and you expect
them to do the same.

Collaborative.
Accommodating.
Competing.
Compromising.
Avoiding.