A1 TOURISM/ UNIT 2/ TELEPHONE ENQUIRIES - USEFUL EXPRESSIONS:

Hello/ Good morning/ Good afternoon

QUESTIONS:
How can I help you?
Does that mean that/ you get.../ the price includes...?
What kind of accommodation is it?
When would you like to go?/ When are you thinking of going?
How much will it cost for...?
Could I book it now?
Could I have the names of people travelling, please?
How old is .../ are...?
Could you spell your name?
How do you wish to pay?/ How would you like to pay?
How does that sound?
STATEMENTS
We'd prefer....
That all depends on....
We have a great offer at the moment....
Let me see,...
OK, thank you.
Just let me confirm the details....
You can have.../ You can spend....
There are (two) options.
I saw your advertisement for.../ I'd like to...
That's right sir/ madam.
Certainly, sir/madam.
That sounds good.

TELEPHONE ENQUIRIES

STUDENT A: You are a travel agent. A customer phones about fly-drive deals to Paris.
HOTEL: Hotel Eiffel is centrally located, close to all major attractions and museums. It is
situated in a small private villa with its own garden, a fish pond and a garage for guests. There
are only five rooms with balconies. Breakfast is served in rooms, as well as tea or coffee with
snacks on request. It is a luxurious and stylish hotel with professional staff.

PRICES BASED ON
BB
TRANSFER TYPE INCLUDED
Car Hire
No. of Nights
3
EXTRA NIGHT
Apr 4 - May 1
450
50
May 2 - May 8
480
52
May 9 - May 29
430
50
May 30 - Jun 5
525
55
Jul 4 - Jul 17
550
55
Jul 18 - Aug 18
600
48
Prices are per person sharing a twin or double room. Minimum age of guests is 18. Car hire is
included from/ to the airport.

STUDENT B
You saw an advertisement for the fly-drive deals to Paris. Phone the travel agent and ask
about the accommodation and facilities, dates and prices. You are a couple on your
honeymoon and would like to spend a weekend there.

TELEPHONE ENQUIRIES

STUDENT A: You are a travel agent. A customer phones about fly-drive deals to Florence.
HOTEL: Hotel Pine is located in the beautiful countryside, just a 10-minute drive to
Florence. It is a luxurious and modern hotel with professional and friendly staff. There is a
large garden, indoor swimming pool, tennis courts and babysitting service. Buffet breakfast is
served in the garden from 8 to 10 with delicious local food.

PRICES BASED ON
BB
TRANSFER TYPE INCLUDED
Car Hire
No. of Nights
3
EXTRA NIGHT
Apr 4 - May 1
350
40
May 2 - May 8
400
42
May 9 - May 29
390
40
May 30 - Jun 5
425
45
Jul 4 - Jul 17
450
45
Jul 18 - Aug 18
500
48
Prices are per person sharing a twin room. A child under 7 years of age can stay without extra
charge if sharing a bed. Car hire is included from/ to the airport.

STUDENT B
You saw an advertisement for the fly-drive deals to Florence. Phone the travel agent and ask
about the accommodation and facilities, dates and prices. You are a family of three and your
daughter is 6. You would like to spend a weekend there.