3343<333;45

*HQHUDOLGDGHV 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

33

0RWRU 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

44

/XEULFDFLyQ GHO PRWRU 1 1 1 1 1 1 1 1 1 1 1

45

&RPEXVWLEOH 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

46

5HIULJHUDFLyQ GHO PRWRU 1 1 1 1 1 1 1 1 1

47

$GPLVLyQ \ HVFDSH

111111111111

35()$&,2

48

(TXLSR HOpFWULFR GHO PRWRU 1 1 1 1 1 1

49

(VWH PDQXDO GHO WDOOHU FRQWLHQH ORV SURFHGLPLHQWRV

GH VHUYLFLR SDUD ORV PHFiQLFRV/ LQFOX\HQGR HO GHV0
PRQWDMH/ GHVDUPDGR/ LQVSHFFLyQ/ DMXVWH/ UHDUPDGR
H LQVWDODFLyQ1
(Q FRPELQDFLyQ FRQ HVWH PDQXDO/ \ VL IXHUD
QHFHVDULR/ XVDU ORV VLJXLHQWHV PDQXDOHV1

&RQWURO GH HPLVLRQHV GHO PRWRU 1 1

4:

(PEUDJXH 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

54

7UDQVPLVLyQ PDQXDO 1 1 1 1 1 1 1 1 1 1 1 1

55

7UDQVPLVLyQ DXWRPiWLFD 1 1 1 1 1 1 1 1 1

56

(MH GHODQWHUR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

59

(MH WUDVHUR 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

5:

5XHGD \ OODQWD 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

64

,QVWDODFLyQ GHO HTXLSR PRWUL] 1 1 1 1

65

6XVSHQVLyQ GHODQWHUD 1 1 1 1 1 1 1 1 1 1 1

66

6XVSHQVLyQ WUDVHUD 1 1 1 1 1 1 1 1 1 1 1 1 1

67

)UHQRV GH VHUYLFLR 1 1 1 1 1 1 1 1 1 1 1 1 1 1

68

)UHQRV GH HVWDFLRQDPLHQWR 1 1 1 1 1 1

69

'LUHFFLyQ 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

6:

&DUURFHUtD 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

75

([WHULRU 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

84

0$18$/ '(/ 7$//(5

7(&+1,&$/ ,1)250$7,21 0$18$/

3<'(<937
0$18$/ '(/ 7$//(5
*5832 '( 02725
3:(6PPPP
+(GLFLyQ GH KRMDV VXHOWDV,
&$%/($'2 (/(&75,&2
3+'6<93<
0$18$/ '( 5(3$5$&,21 '(
&$552&(5,$
3%'6<943
&$7$/2*2 '( 3,(=$6
6HGiQ
%93;643:$P
:DJRQ
%93;643:$P

7RGDV
ODV
LQIRUPDFLRQHV/
LOXVWUDFLRQHV
\
GHVFULSFLRQHV GHO SURGXFWR FRQWHQLGDV HQ HVWH
PDQXDO VRQ ODV YLJHQWHV DO WLHPSR GH SXEOLFDFLyQ1
6LQ HPEUDJR/ QRV UHVHUYDPRV HO GHUHFKR GH KDFHU
PRGLILFDFLRQHV VLQ SUHYLR DYLVR X REOLJDFLyQ1

,QWHULRU \ VLVWHPD GH VHJXULGDG

VXSOHPHQWDULR +656, 1 1 1 1 1 1 1 1 1 1 1 1
6LVWHPD HOpFWULFR GHO FKDVLV 1 1 1 1 1
&DOHIDFFLyQ/ DFRQGLFLRQDGRU GH
DLUH \ YHQWLODFLyQ 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

. 0LWVXELVKL 0RWRUV &RUSRUDWLRQ

'HF1 4<<9

85
87
88

$'9(57(1&,$$
+4, 8Q WUDEDMR GH VHUYLFLR R PDQWHQLPLHQWR LQFRUUHFWR GH FXDOTXLHUD GH ODV SLH]DV GHO 656 R GH
ODV SLH]DV UHODFLRQDGDV DO 656 SXHGH GDU OXJDU D KHULGDV R LQFOXVR PXHUWH GHO SHUVRQDO GH
VHUYLFLR +GHELGR D XQ LQFHQGLR R H[SORVLyQ GHO FROFKyQ GH DLUH \ FLQWXUyQ GH VHJXULGDG FRQ
HO SUHWHQVRU FX\D FDXVD VHD XQ WUDEDMR QHJOLJHQWH, R GHO FRQGXFWRU R SDVDMHUR GHODQWHUR \
SDVDMHUR +GHELGR D LQXWLOL]DU HO 656,1
+5, /DV SLH]DV GHO 656 \ FLQWXUyQ GH VHJXULGDG FRQ HO SUHWHQVRU QR GHEHQ HVWDU H[SXHVWDV D
FDORU/ HOLPLQDU OD (&8 GHO 656/ PyGXOR GH FROFKyQ GH DLUH/ +ODGR GHO FRQGXFWRU \ ODGR GHO
SDVDMHUR,/ PXHOOH/ VHQVRU GH FKRTXH ODWHUDO/ FRQMXQWR GHO DVLHQWR GHODQWHUR +PyGXOR GH FROFKyQ
GHO DLUH ODWHUDO, \ FLQWXUyQ GH VHJXULGDG FRQ HO SUHWHQVRU DQWHV GH VHFDU R HVWXIDU HO YHKtFXOR
GHVSXpV GH XQ WUDEDMR GH SLQWXUD1
(&8 GHO 656/ PyGXOR GH FROFKyQ GH DLUH/ PXHOOH \ VHQVRU GH FKRTXH ODWHUDO= <6E& R PiV
&LQWXUyQ GH VHJXULGDG FRQ HO SUHWHQVRU= <3E& R PiV
+6, /RV WUDEDMRV GH VHUYLFLR \ PDQWHQLPLHQWR GH ODV SLH]DV GHO 656 \ FLQWXUyQ GH VHJXULGDG FRQ
HO SUHWHQVRU R SLH]DV UHODFLRQDGDV DO 656 VH GHEHQ UHDOL]DU VLHPSUH HQ XQ FRQFHQVLRQDULR
DXWRUL]DGR GH 0,768%,6+,1
+7, (O SHUVRQDO GHO FRQFHVLRQDULR GH 0,768%,6+, GHEHUi HVWXGLDU D IRQGR HVWH PDQXDO/ HVSHFLDOPHQWH
HO *5832 85% 6LVWHPD GH VHJXULGDG VXSOHPHQWDULR +656,/ DQWHV GH HPSH]DU FXDOTXLHU WLSR
GH WUDEDMR1 (VWR SXHGH VHU \D EtHQ VHD VHUYLFLR R PDQWHQLPLHQWR GH ODV SLH]DV GHO 656 \
FLQWXUyQ GH VHJXULGDG FRQ HO SUHWHQVRU R GH ODV SLH]DV UHODFLRQDGDV DO 6561
127$
/RV WLWXORV HQ FDGD VHFFLyQ TXH WLHQHQ XQ DVWHULVFR +-, HQ HO tQGLFH GH FDGD JUXSR VRQ RSHUDFLRQHV
TXH GHEHUiQ WHQHU HQ FXHQWD ODV DGYHUWHQFLDV1