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    Unusual Complaints Filed To The CRTC - Part 1

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    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. One person alleges Bell accidentally cancelled their phone service instead of renewing his contract. Bell said it investigates and tries to resolve all service complaints. It said it can't look into how a specific complaint was handled without identifying information, which was redacted by the CRTC. In regards to this complaint, the CRTC said it does not intervene in issues such as retail rates, equipment, billing, marketing practices and quality of service.

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    Unusual Complaints Filed To The CRTC - Part 1

    Uploaded by

    TheCanadianPress
    32K views1 page
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. One person alleges Bell accidentally cancelled their phone service instead of renewing his contract. Bell said it investigates and tries to resolve all service complaints. It said it can't look into how a specific complaint was handled without identifying information, which was redacted by the CRTC. In regards to this complaint, the CRTC said it does not intervene in issues such as retail rates, equipment, billing, marketing practices and quality of service.

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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. One person alleges Bell accidentally cancelled their phone service instead of renewing his contract. Bell said it investigates and tries to resolve all service complaints. It said it can't look into how a specific complaint was handled without identifying information, which was redacted by the CRTC. In regards to this complaint, the CRTC said it does not intervene in issues such as retail rates, equipment, billing, marketing practices and quality of service.

    Copyright:

    © All Rights Reserved
    Flag for inappropriate content
    32K views1 page

    Unusual Complaints Filed To The CRTC - Part 1

    Uploaded by

    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. One person alleges Bell accidentally cancelled their phone service instead of renewing his contract. Bell said it investigates and tries to resolve all service complaints. It said it can't look into how a specific complaint was handled without identifying information, which was redacted by the CRTC. In regards to this complaint, the CRTC said it does not intervene in issues such as retail rates, equipment, billing, marketing practices and quality of service.

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    1901) Correspondence Profile Client info Date Registered: 11/01/2013 2:26:13 PM Date Arrived: 11/01/2013 Message: Hello. | would just like a bit more information. | have been fighting with Bell after recently renewing my contract. The first two bills were very high (approx $600) becasue they were still under the impression | was cancelling my service. After sorting this out | thought | was fine. What had happened however, was becasue the cancellation wasn't removed by bell when I renewed my contract, they had continued with the cancellation of my service. They shut my service off the night of Halloween, and | was supposed to pick up my girlfriend when she called, Anyways, | was left without service becasue of lack of communication within Bell. My girffriend was also out of contact with me and waiting alone outside on Halloween. I've gone as high as | can in Bell, can you please just help me cancel out, I've just started with them in a new term and don't want to finish out the next 2 1/2 years. Let me know thanks

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