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    Unusual Complaints Filed To The CRTC - Part 5

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    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complaint from the owner of a mobile home park alleges up to 20 residents were without service for months. The complainant says they spoke to Telus about repairs, but the company kept delaying. The CRTC forwarded the request to Telus and asked the carrier to provide a report to the agency within 20 days. Hall said that during service outages in rural areas where there is no full-time technician, the company aims to send an employee to restore service as soon as possible, adding that any delays are likely due to scheduling errors by dispatchers. "Our focus is on minimizing that."

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    Unusual Complaints Filed To The CRTC - Part 5

    Uploaded by

    TheCanadianPress
    31K views2 pages
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complaint from the owner of a mobile home park alleges up to 20 residents were without service for months. The complainant says they spoke to Telus about repairs, but the company kept delaying. The CRTC forwarded the request to Telus and asked the carrier to provide a report to the agency within 20 days. Hall said that during service outages in rural areas where there is no full-time technician, the company aims to send an employee to restore service as soon as possible, adding that any delays are likely due to scheduling errors by dispatchers. "Our focus is on minimizing that."

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    Unusual complaints filed to the CRTC - Part 5

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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complaint from the owner of a mobile home park alleges up to 20 residents were without service for months. The complainant says they spoke to Telus about repairs, but the company kept delaying. The CRTC forwarded the request to Telus and asked the carrier to provide a report to the agency within 20 days. Hall said that during service outages in rural areas where there is no full-time technician, the company aims to send an employee to restore service as soon as possible, adding that any delays are likely due to scheduling errors by dispatchers. "Our focus is on minimizing that."

    Copyright:

    © All Rights Reserved
    Flag for inappropriate content
    31K views2 pages

    Unusual Complaints Filed To The CRTC - Part 5

    Uploaded by

    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complaint from the owner of a mobile home park alleges up to 20 residents were without service for months. The complainant says they spoke to Telus about repairs, but the company kept delaying. The CRTC forwarded the request to Telus and asked the carrier to provide a report to the agency within 20 days. Hall said that during service outages in rural areas where there is no full-time technician, the company aims to send an employee to restore service as soon as possible, adding that any delays are likely due to scheduling errors by dispatchers. "Our focus is on minimizing that."

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    RAPIDS Case Management System - Ticket #605963 RAPIDS Click here to show related casets). Dcompany more, ._ TELUS Communications Company Company: (742481) call Sign: Contact: CCM contact for Telus Detient Client Company: fowner ‘Owner: HEALY Section: Vancouver [Ease Tnformation Status: Closed Privacy: Industry: Incumbent Telephone Companies Subject: Quality of service Tone: Complaint Residential services [Date Taformation Date Arrived: 2013-1-22 Date Completed: 2013-1-22 ‘Target Date: 2013-1-22 Registered by: HEALYP (2013-1-22 5:03:46 PM) Last Modified by:EDGEM (2013-1-22 5:20:22 PM) Closed by: HEALYP (2013-1-22 5:03:46 PM) PeDocs Documents: [Add] Page loft **) a Information on ticket ‘CASE ID: 605963, Doc 1D Description File Number PETA wte25159 freq company report [eatt] [Fev 6450-766 2 Initial Action: Description: lelus about repairs but they keep delaying We run a mobile home park - up to 20 residents have been without service for months - have had discussions with Resolution: fd to Telus 1 1999-2019 Rapid Systems ne http://webapps/rapidscemvista/update/Call display asp?CallID=605963&Pr... 07/11/2013 ooo061 s.19(1) Papineau, Suzanne Healy, Peter January-22-13 5:10 PM regulatory complaints@telus.com Grossi, Chery! Subject Mobile Home Park I~ 605963 HiTelus 126 22 RTC tocoy CLIENT COMMENTS We run a mobile home park - up to 20 residents have been without service for months - have had discussions with telus about repairs but they keep delaying END OF CLIENT COMMENTS Please follow up with client ~ please provide a report to the CRTC within 20 days. How many people have been without service and for how long? _ Is there a plan to get service restored for those people Thanks Peter H ‘000062

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