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  • Unusual Complaints Filed To The CRTC - Part 6

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    TheCanadianPress
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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complainant alleges a Rogers technician who came to install service to his or her home damaged a door. The company allegedly refused to compensate the customer for the broken door. The CRTC said it provided the complainant with a contact number for Rogers. Rogers did not respond to the specific allegations contained in the complaint but a spokesman said in an email that it takes all complaints seriously. "We investigate all complaints and work to make things right," Kevin Spafford said.

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    Unusual complaints filed to the CRTC - Part 6

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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complainant alleges a Rogers technician who came to install service to his or her home damaged a door. The company allegedly refused to compensate the customer for the broken door. The CRTC said it provided the complainant with a contact number for Rogers. Rogers did not respond to the specific allegations contained in the complaint but a spokesman said in an email that it takes all complaints seriously. "We investigate all complaints and work to make things right," Kevin Spafford said.

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    31K views1 page

    Unusual Complaints Filed To The CRTC - Part 6

    Uploaded by

    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. A complainant alleges a Rogers technician who came to install service to his or her home damaged a door. The company allegedly refused to compensate the customer for the broken door. The CRTC said it provided the complainant with a contact number for Rogers. Rogers did not respond to the specific allegations contained in the complaint but a spokesman said in an email that it takes all complaints seriously. "We investigate all complaints and work to make things right," Kevin Spafford said.

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    RAPIDS Case Management System - Ticket #603996 RAPIDS Click here to show related case(s).. Gctient Client ‘Company: ®company more. Rogers Communications Partnership, (744862) Contact: bec to: Office of the President owner ‘Owner: GAUTHIEN Section: Correspondence [case Information Status: Closed Privacy: 7: Telecommunications Quality of service Tone: Complaint Keyword: No match Hot Issue: [Date Information 2013-1-8, 2013-1-8, 2013-1-18 GAUTHIEN (2013-1-8 12:08:18 PM) GAUTHIEN (2013-1-8 12:14:10 PM) Closed by: GAUTHIEN (2013-1-8 12:08:18 PM) Page | of 1 a Information on ticket CASE ID: 603996 Initial Actior Description: the company. Home phone and cell phone - when technician came to Install service on December 24, 2012, he damaged @ ldoor and Rogers refused to compensate. Client has since cancelled services, but stil has Internet with Rogers. [client has inquired with her lacal police, who said she has to deal with Rogers since she has a work order from Resolution: T gave her Shone number and email address for Rogers that appear in our CLEC list © 1998-2013 Rapa Systems In. htty webapps/rapidscemvista/update/Calldisplay.asp?CallID=603996&Pr.... 29/10/2013 s.19(1) 000259

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