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  • SLEMS Escalation Matrix Sify

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    Dolly Singh
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    The document provides an escalation matrix for messaging services support. It lists 4 levels of escalation from level 1 to level 3 depending on the response time, ranging from 2-4 hours for level 1 to more than 8 hours for level 3. It also includes contact details for each escalation level, including names, phone numbers and emails. Finally, it provides a table with 31 alternate phone numbers for support across different regions in India.

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    SLEMS Escalation Matrix Sify

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    The document provides an escalation matrix for messaging services support. It lists 4 levels of escalation from level 1 to level 3 depending on the response time, ranging from 2-4 hours for level 1 to more than 8 hours for level 3. It also includes contact details for each escalation level, including names, phone numbers and emails. Finally, it provides a table with 31 alternate phone numbers for support across different regions in India.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    66 views1 page

    SLEMS Escalation Matrix Sify

    Uploaded by

    Dolly Singh
    The document provides an escalation matrix for messaging services support. It lists 4 levels of escalation from level 1 to level 3 depending on the response time, ranging from 2-4 hours for level 1 to more than 8 hours for level 3. It also includes contact details for each escalation level, including names, phone numbers and emails. Finally, it provides a table with 31 alternate phone numbers for support across different regions in India.

    Copyright:

    © All Rights Reserved
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    Flag for inappropriate content
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    of 1

    Escalation Matrix for Messaging services

    The support is 24 hrs x 365 days

    Help Desk

    Level 1 escalation 2- 4 hrs

    Level 2 escalation 4-8 hrs

    Level 3 escalation > 8 hrs

    CCEAS UAN no.


    18603450112 (or) other
    alternate numbers from
    each region (given below)
    cceas@sifycorp.com

    Aaron (9600171321)
    (aaron.abraham@sifycorp.com)
    Dharani Raja. D (9841037380)
    (dharaniraja.doss@sifycorp.com)

    Shreeram VK (9884611299)
    (krish.shreeram@sifycorp.com)

    Suchitra M (9980511900)
    (suchitra.mahadevan@sifycorp.com)

    UAN : 1860 345 0112


    Helpdesk Contact Numbers (Alternate nos.from each region)
    Sl No.
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22
    23
    24
    25
    26
    27
    28
    29
    30
    31

    Location name
    Bangalore
    Baroda
    Bhopal
    Bhubneswar
    Calcutta
    Chennai
    Cochin
    Coimbatore
    Delhi
    Goa
    Hubli
    Hyderabad
    Indore
    Jaipur
    Jamshedpur
    Lucknow
    Ludhiana
    Madhurai
    Mangalore
    Mumbai
    Mysore
    Nagpur
    Patna
    Pondichary
    Pune
    Raipur
    Trichy
    Trivandrum
    Varanasi
    Vijayawada
    Vizag

    The above Universal Access Number is only for users dialing in from land lines

    STD code
    *080
    *0265
    *0755
    *0674
    *033
    *044
    *0484
    *0422

    Telephone No.
    22289410
    2352392
    2777912
    2539248
    22893119
    22540682
    2415317
    2218446

    *011
    *0832
    *0836
    *040
    *0731
    *0141
    *0657
    *0522

    26932512
    2426681
    2258916
    23232311
    2548526
    2387404
    2226194
    2206930

    *0161
    *0452
    *0824
    *022
    *0821
    *0712
    *0612
    *0413
    *020

    2401955
    2527162
    2411670
    26160523
    2415705
    2221770
    2224192
    2222905
    26050942

    *0771
    *0431
    *0471

    2886327
    2410533
    2470017

    *0542
    *0866
    *0891

    2225074
    2488157
    2716889

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