Balance scorecard to evaluate and reward the division head or manager of:

(1)

Academic Advising

Innovation and learning perspective: advisors who understands what the

students want
Customer perspective: sending online links of short surveys to ask student
about their academic progress and success, their plans made with and
advisor if any, and the advisors availability when needed.
Financial perspective: par of tuition of number of students registered over the
academic advisor staf
Internal business process perspective: all student meet academic advisor
twice during each semester

(2)

Admissions,

Innovation and learning perspective:

Customer perspective: add a short survey at the end of each online
application to ask candidate the admission process, the clarity and
preciseness of the information that are asked
Financial perspective: par of tuition of admitted and registered students over
the admission stafs
Internal business process perspective: recruitment of a diverse student with
diverse background

(3)Bookstore,
Innovation and learning perspective: employees who know students needs,
students themselves

Customer perspective: surveys on the renewed, products diversification,

friendliness and joyful aspect, the perfecting service ofered, and or it's
availability to internet access
Financial perspective: Return on assets, sales growth
Internal business process perspective: provide all necessaries, books and
utilities, for students academic or non-academic uses

(4)

Institutional Advancement

Innovation and learning perspective: competent and skilled teachers who can
deliver the knowledge
Customer perspective: survey on the institutions excellence among
institutions of higher education, career opportunities it ofers, customized and
flexible to meet individual students needs

Financial perspective: tuition less all institutional expenses

Internal business process perspective: provide tailored programs that meet
students needs

(5)Library
Innovation and learning perspective: automated research, competent and
experimented or trained stafs
Customer perspective: survey to ask about the library open hours, its wide
collection and quality of items (books, research papers, videos..), its pleasant
and quite environment, its easiness to find and item under its classification
Financial perspective: library fees less its expenses

Internal business process perspective: number of students and non-students

who use the library services