ID Date1 Date2 Day of Week Time Count Keyword Memo Source Room Division Department

12606 ### 4/5/1997 Saturday 1 rm clean Room was dusty and the desk top had drink rings and was sticky. Comment Card 1203 Rooms Housekeeping
17673 1/6/1997 1/4/1997 Saturday 1 res incorrec Wrong type room. Moved to second room GIAF 1830 Rooms Front Office
17674 1/6/1997 1/4/1997 Saturday 1 rm clean Guest moved to second room. It was not clean. Moved second time. GIAF 1830 Rooms Front Office
17696 1/9/1997 1/4/1997 Saturday 1400 1 rm clean No clean glasses at turndown GIAF 2122 Rooms Housekeeping
17697 1/9/1997 1/4/1997 Saturday 1600 1 rm clean Wash cloths from previous guest left in shower GIAF 2122 Rooms Housekeeping
17722 1/9/1997 1/6/1997 Monday 1600 1 res incorrec Guest reserved and confirmed several times for baby shower in Lobby Lounge. When guests arrived they were GIAF F&B Rest. Res.
17724 1/9/1997 1/6/1997 Monday 1 rm assign Guest checked into room showing clean and vacant, but was really still dirty GIAF 1717 Rooms Housekeeping
17719 1/9/1997 1/7/1997 Tuesday 1130 4 rm assign Guest made reservation for club level 12 months ago. Did not feel 17th floor with club access only by elev GIAF 1708 Rooms Reservations
17720 1/9/1997 1/7/1997 Tuesday 1200 2 ph not answr Guest called hotel from Phipps to have cab sent to pick her up. Call was transferred to VP. No answer GIAF 1503 Rooms Valet Park
17709 1/9/1997 1/7/1997 Tuesday 250 1 wake-up call Guest received wake-up call at 9 p.m. which he did not order GIAF 1211 Rooms Communication
17712 1/9/1997 1/7/1997 Tuesday 1 ph not answr Reservations phones ring endlessly, then give recording GIAF Rooms Reservations
17713 1/9/1997 1/7/1997 Tuesday 1 ph not answr Operators put call on park for long time while they paged MOD. Call then went to voice mail recording GIAF Rooms Communication
 Keyword

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Date2 Day of week Occupancy

rm

rm

rm
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ne
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re
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w
1-Jan-97 Wednesday 470 1 1
2-Jan-97 Thursday 470
3-Jan-97 Friday 525
4-Jan-97 Saturday 553 1 4
5-Jan-97 Sunday 277
6-Jan-97 Monday 359 1 1
7-Jan-97 Tuesday 442 4 4
8-Jan-97 Wednesday 470
9-Jan-97 Thursday 470 2
10-Jan-97 Friday 525 1 1 2
11-Jan-97 Saturday 553 1 2
12-Jan-97 Sunday 277 2 1 4
13-Jan-97 Monday 359 1 1
14-Jan-97 Tuesday 442 1 1 2
15-Jan-97 Wednesday 470 1 1 2 2
16-Jan-97 Thursday 470
17-Jan-97 Friday 525 3
18-Jan-97 Saturday 553 1
19-Jan-97 Sunday 277 1 1 1
20-Jan-97 Monday 359
21-Jan-97 Tuesday 442 1
22-Jan-97 Wednesday 470 1
23-Jan-97 Thursday 470 1 1
24-Jan-97 Friday 525
25-Jan-97 Saturday 553 1 1
26-Jan-97 Sunday 277
27-Jan-97 Monday 359 1
28-Jan-97 Tuesday 442 1 1
29-Jan-97 Wednesday 470
30-Jan-97 Thursday 470
31-Jan-97 Friday 525 2
1-Feb-97 Saturday 553
2-Feb-97 Sunday 277
3-Feb-97 Monday 359 1 1 1
4-Feb-97 Tuesday 442 1 2
5-Feb-97 Wednesday 470 1
6-Feb-97 Thursday 470
7-Feb-97 Friday 525 4
8-Feb-97 Saturday 553 1 1 1
9-Feb-97 Sunday 277
10-Feb-97 Monday 359 1 1
11-Feb-97 Tuesday 442
12-Feb-97 Wednesday 470
13-Feb-97 Thursday 470 1
14-Feb-97 Friday 525 1
15-Feb-97 Saturday 553 2
16-Feb-97 Sunday 277
17-Feb-97 Monday 359 2 1 1
18-Feb-97 Tuesday 442 2
19-Feb-97 Wednesday 470 1
20-Feb-97 Thursday 470
21-Feb-97 Friday 525 1
22-Feb-97 Saturday 553 1 1
23-Feb-97 Sunday 277 1
24-Feb-97 Monday 359 1
25-Feb-97 Tuesday 442 1
26-Feb-97 Wednesday 470 1
27-Feb-97 Thursday 470 1
28-Feb-97 Friday 525 2 2
1-Mar-97 Saturday 553 1 1 1
2-Mar-97 Sunday 277 1
3-Mar-97 Monday 359 1
4-Mar-97 Tuesday 442 3 1
5-Mar-97 Wednesday 470 1
6-Mar-97 Thursday 470 1 1 1 2
7-Mar-97 Friday 525
8-Mar-97 Saturday 553 2 2
9-Mar-97 Sunday 277
10-Mar-97 Monday 359 1
11-Mar-97 Tuesday 442 1
12-Mar-97 Wednesday 470 14 1
13-Mar-97 Thursday 470 2 1
14-Mar-97 Friday 525
15-Mar-97 Saturday 553
16-Mar-97 Sunday 277 1 2
17-Mar-97 Monday 359 1
18-Mar-97 Tuesday 442
19-Mar-97 Wednesday 470 1
20-Mar-97 Thursday 470
21-Mar-97 Friday 525 1 4 1
22-Mar-97 Saturday 553 1 2
23-Mar-97 Sunday 277 1 1
24-Mar-97 Monday 359 1
25-Mar-97 Tuesday 442 1 1
26-Mar-97 Wednesday 470 1
27-Mar-97 Thursday 470 2 1
28-Mar-97 Friday 525 1 1
29-Mar-97 Saturday 553 1
30-Mar-97 Sunday 277 1
31-Mar-97 Monday 359 1
1-Apr-97 Tuesday 442 1 2
2-Apr-97 Wednesday 470 1
3-Apr-97 Thursday 470
4-Apr-97 Friday 525 1
5-Apr-97 Saturday 553 1
6-Apr-97 Sunday 277 1 1
7-Apr-97 Monday 359
 8-Apr-97 Tuesday 442 1 1 1
9-Apr-97 Wednesday 470 1
10-Apr-97 Thursday 470
11-Apr-97 Friday 525 1 2
12-Apr-97 Saturday 553
13-Apr-97 Sunday 277 2
14-Apr-97 Monday 359 1
15-Apr-97 Tuesday 442 2
16-Apr-97 Wednesday 470 1
17-Apr-97 Thursday 470 1 1
18-Apr-97 Friday 525 1 1
19-Apr-97 Saturday 553 1 1
20-Apr-97 Sunday 277 3 3
21-Apr-97 Monday 359 1
22-Apr-97 Tuesday 442 1
23-Apr-97 Wednesday 470 1 1 1
24-Apr-97 Thursday 470 2
25-Apr-97 Friday 525 1
26-Apr-97 Saturday 553
27-Apr-97 Sunday 277 2 1 1
28-Apr-97 Monday 359 1
29-Apr-97 Tuesday 442
30-Apr-97 Wednesday 470 1
1-May-97 Thursday 470 1
2-May-97 Friday 525
3-May-97 Saturday 553
4-May-97 Sunday 277 1
5-May-97 Monday 359
6-May-97 Tuesday 442 3 1 1
7-May-97 Wednesday 470
8-May-97 Thursday 470 1 1
9-May-97 Friday 525
10-May-97 Saturday 553
11-May-97 Sunday 277 1
12-May-97 Monday 359
13-May-97 Tuesday 442
14-May-97 Wednesday 470 1
15-May-97 Thursday 470 1 4 1 1
16-May-97 Friday 525
17-May-97 Saturday 553 1
18-May-97 Sunday 277 1
19-May-97 Monday 359 1
20-May-97 Tuesday 442
21-May-97 Wednesday 470 1
22-May-97 Thursday 470 2 1
23-May-97 Friday 525
24-May-97 Saturday 553
25-May-97 Sunday 277
26-May-97 Monday 359 2
27-May-97 Tuesday 442
28-May-97 Wednesday 470
29-May-97 Thursday 470
30-May-97 Friday 525
31-May-97 Saturday 553 1
1-Jun-97 Sunday 277 1
2-Jun-97 Monday 359 1
3-Jun-97 Tuesday 442 1 1 1
4-Jun-97 Wednesday 470
5-Jun-97 Thursday 470 1
6-Jun-97 Friday 525 1
7-Jun-97 Saturday 553 1 1
8-Jun-97 Sunday 277 1
9-Jun-97 Monday 359
10-Jun-97 Tuesday 442
11-Jun-97 Wednesday 470 1
12-Jun-97 Thursday 470
13-Jun-97 Friday 525 1 1
14-Jun-97 Saturday 553 1
15-Jun-97 Sunday 277
16-Jun-97 Monday 359 1
17-Jun-97 Tuesday 442
18-Jun-97 Wednesday 470
19-Jun-97 Thursday 470 1 1
20-Jun-97 Friday 525
21-Jun-97 Saturday 553
22-Jun-97 Sunday 277
23-Jun-97 Monday 359 1
24-Jun-97 Tuesday 442
25-Jun-97 Wednesday 470
26-Jun-97 Thursday 470 1
27-Jun-97 Friday 525
28-Jun-97 Saturday 553
29-Jun-97 Sunday 277 1 1
30-Jun-97 Monday 359 1
1-Jul-97 Tuesday 442
2-Jul-97 Wednesday 470 1
3-Jul-97 Thursday 470 2
4-Jul-97 Friday 525 2 1 2 2
5-Jul-97 Saturday 553 1 2
6-Jul-97 Sunday 277 1
7-Jul-97 Monday 359 1 1 1
8-Jul-97 Tuesday 442
9-Jul-97 Wednesday 470 1
10-Jul-97 Thursday 470
11-Jul-97 Friday 525 1 1 1
12-Jul-97 Saturday 553
13-Jul-97 Sunday 277 2
14-Jul-97 Monday 359 2
15-Jul-97 Tuesday 442 1
16-Jul-97 Wednesday 470 1
17-Jul-97 Thursday 470
18-Jul-97 Friday 525
 19-Jul-97 Saturday 553 2
20-Jul-97 Sunday 277 4
21-Jul-97 Monday 359 2
22-Jul-97 Tuesday 442
23-Jul-97 Wednesday 470
24-Jul-97 Thursday 470
25-Jul-97 Friday 525 1 1 1 2
26-Jul-97 Saturday 553 1 1
27-Jul-97 Sunday 277
28-Jul-97 Monday 359
29-Jul-97 Tuesday 442 1
30-Jul-97 Wednesday 470
31-Jul-97 Thursday 470 1
1-Aug-97 Friday 525 1
2-Aug-97 Saturday 553
3-Aug-97 Sunday 277
4-Aug-97 Monday 359 1 1
5-Aug-97 Tuesday 442 1 2
6-Aug-97 Wednesday 470
7-Aug-97 Thursday 470 1
8-Aug-97 Friday 525 1
9-Aug-97 Saturday 553 1
10-Aug-97 Sunday 277 1
11-Aug-97 Monday 359 1
12-Aug-97 Tuesday 442 1 1 1
13-Aug-97 Wednesday 470
14-Aug-97 Thursday 470 1 1 1
15-Aug-97 Friday 525 1 2
16-Aug-97 Saturday 553
17-Aug-97 Sunday 277 1 1
18-Aug-97 Monday 359
19-Aug-97 Tuesday 442 1 1
20-Aug-97 Wednesday 470
21-Aug-97 Thursday 470
22-Aug-97 Friday 525 1 2
23-Aug-97 Saturday 553 1
24-Aug-97 Sunday 277
25-Aug-97 Monday 359 2
26-Aug-97 Tuesday 442 4 1
27-Aug-97 Wednesday 470 1
28-Aug-97 Thursday 470 1 1
29-Aug-97 Friday 525 1
30-Aug-97 Saturday 553 1
31-Aug-97 Sunday 277 2
1-Sep-97 Monday 359
2-Sep-97 Tuesday 442 2 2
3-Sep-97 Wednesday 470
4-Sep-97 Thursday 470
5-Sep-97 Friday 525 3 1
6-Sep-97 Saturday 553
7-Sep-97 Sunday 277
 8-Sep-97 Monday 359
9-Sep-97 Tuesday 442 1
10-Sep-97 Wednesday 470 1 2
11-Sep-97 Thursday 470
12-Sep-97 Friday 525
13-Sep-97 Saturday 553 1
14-Sep-97 Sunday 277 1 1
15-Sep-97 Monday 359
16-Sep-97 Tuesday 442
17-Sep-97 Wednesday 470 1
18-Sep-97 Thursday 470
19-Sep-97 Friday 525 1 1
20-Sep-97 Saturday 553
21-Sep-97 Sunday 277
22-Sep-97 Monday 359
23-Sep-97 Tuesday 442
24-Sep-97 Wednesday 470
25-Sep-97 Thursday 470 3 3
26-Sep-97 Friday 525
27-Sep-97 Saturday 553
28-Sep-97 Sunday 277 1
29-Sep-97 Monday 359
30-Sep-97 Tuesday 442
1-Oct-97 Wednesday 470 1 3 3
2-Oct-97 Thursday 470
3-Oct-97 Friday 525
4-Oct-97 Saturday 553 1
5-Oct-97 Sunday 277
6-Oct-97 Monday 359
7-Oct-97 Tuesday 442
8-Oct-97 Wednesday 470 1
9-Oct-97 Thursday 470
10-Oct-97 Friday 525 1 1
11-Oct-97 Saturday 553 1
12-Oct-97 Sunday 277 1 1 2
13-Oct-97 Monday 359 1
14-Oct-97 Tuesday 442 1 1
15-Oct-97 Wednesday 470
16-Oct-97 Thursday 470 2 1
17-Oct-97 Friday 525 1
18-Oct-97 Saturday 553 2
19-Oct-97 Sunday 277 3
20-Oct-97 Monday 359
21-Oct-97 Tuesday 442 1
22-Oct-97 Wednesday 470 2
23-Oct-97 Thursday 470 1 1
24-Oct-97 Friday 525 1 2
25-Oct-97 Saturday 553 3
26-Oct-97 Sunday 277 1
27-Oct-97 Monday 359 2
28-Oct-97 Tuesday 442 1
29-Oct-97 Wednesday 470 1
30-Oct-97 Thursday 470 1
31-Oct-97 Friday 525 1
1-Nov-97 Saturday 553 1
2-Nov-97 Sunday 277 1
3-Nov-97 Monday 359
4-Nov-97 Tuesday 442
5-Nov-97 Wednesday 470 1
6-Nov-97 Thursday 470
7-Nov-97 Friday 525 1 1
8-Nov-97 Saturday 553 2
9-Nov-97 Sunday 277 1
10-Nov-97 Monday 359 1
11-Nov-97 Tuesday 442
12-Nov-97 Wednesday 470 1
13-Nov-97 Thursday 470
14-Nov-97 Friday 525
15-Nov-97 Saturday 553 2 1
16-Nov-97 Sunday 277
17-Nov-97 Monday 359 1 1
18-Nov-97 Tuesday 442
19-Nov-97 Wednesday 470
20-Nov-97 Thursday 470 2
21-Nov-97 Friday 525 1
22-Nov-97 Saturday 553
23-Nov-97 Sunday 277 1 1
24-Nov-97 Monday 359 1
Totals 13 13 9 5 59 74 88 183
 ll

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Totals
rm

rm

w
2
0
0
5
0
2
1 9
0
2
4
2 5
1 8
2
2 1 7
1 7
1 2 3
3
1
3
0
1
1
1 3
0
1 3
0
1
2
0
0
2
1 1
0
3
3
1
0
4
1 1 1 6
1 1 2
2
0
1 1
1 2
1
2
 0
1 5
1 3
1
0
1
2
1
1 2
1
1
1 2
4
3
1 1 3
1
4
1 2
5
0
1 5
1 1
1
1
15
3
0
1 1
3
1
0
1
0
6
3
2
1
2
1
3
1 3
1
1
1
3
1 2
0
1
1
2
0
 3
1
1 1
3
1 1
2
1
2
1
2
1 1 4
2
6
1
1 2
3
1 3
1
0
1 5
1
0
1
1
0
0
1
0
5
0
2
0
0
1
0
0
1
7
0
1
1
1
0
1
3
0
0
0
2
0
0
 0
0
1
1 2
1
3
0
1 2
1 2
2
1
0
0
1
0
2
1 2
0
1
0
0
2
1 1
0
0
1
1 1
0
1
0
0
2
1
0
1
2
2 1 10
3
1
3
0
1 2
0
1 4
0
2 1 5
2
1
1
0
1 1
 2
4
1 3
1 1 2
0
1 1
5
1 3
0
0
1
0
1
1
1 1
1 1 2
2
3
0
1
1 2
1 1 3
1
1
3
0
3
1 4
0
1 3
0
2
1 1
0
3
1 1 3
0
2
5
1 2
2
1
1 2
2
0
4
0
0
1 1 6
1 1
1 1
 1 1
1
3
0
0
1
2
0
0
1
0
1 1 4
0
0
0
0
0
1 7
0
0
1
0
0
7
0
0
1
0
0
0
1 2
0
1 3
1 2
4
1
2
0
3
1
1 3
1 4
0
1
2
1 3
3
1 4
1
2
1
 1
1
1
1
1
0
1 1
1
1 1
1 3 1 7
2
1
1
0
1
1 1
0
3
0
2
0
0
2
1
0
2
1
27 46 13 10 540