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    ChatLog Meet Now 2015 - 06 - 02 13 - 19

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    luenagru
    This chat log documents a conversation in Spanish between Luis Aguilar and Yuvaraj about troubleshooting connectivity issues between an iPad and Apple TV. They discuss obtaining the MAC address and IP addresses of the devices, confirming they are on the same WiFi network, and having Karthik join to provide additional support. The team is unable to mirror the iPad screen on the Apple TV. Karthik and Luis discuss Clearpass and schedule a follow up meeting to continue troubleshooting.

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    ChatLog Meet Now 2015 - 06 - 02 13 - 19

    Uploaded by

    luenagru
    16 views1 page
    This chat log documents a conversation in Spanish between Luis Aguilar and Yuvaraj about troubleshooting connectivity issues between an iPad and Apple TV. They discuss obtaining the MAC address and IP addresses of the devices, confirming they are on the same WiFi network, and having Karthik join to provide additional support. The team is unable to mirror the iPad screen on the Apple TV. Karthik and Luis discuss Clearpass and schedule a follow up meeting to continue troubleshooting.

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    ChatLog Meet Now 2015_06_02 13_19

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    This chat log documents a conversation in Spanish between Luis Aguilar and Yuvaraj about troubleshooting connectivity issues between an iPad and Apple TV. They discuss obtaining the MAC address and IP addresses of the devices, confirming they are on the same WiFi network, and having Karthik join to provide additional support. The team is unable to mirror the iPad screen on the Apple TV. Karthik and Luis discuss Clearpass and schedule a follow up meeting to continue troubleshooting.

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    © All Rights Reserved
    Download as RTF, PDF, TXT or read online from Scribd
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    Download as rtf, pdf, or txt
    16 views1 page

    ChatLog Meet Now 2015 - 06 - 02 13 - 19

    Uploaded by

    luenagru
    This chat log documents a conversation in Spanish between Luis Aguilar and Yuvaraj about troubleshooting connectivity issues between an iPad and Apple TV. They discuss obtaining the MAC address and IP addresses of the devices, confirming they are on the same WiFi network, and having Karthik join to provide additional support. The team is unable to mirror the iPad screen on the Apple TV. Karthik and Luis discuss Clearpass and schedule a follow up meeting to continue troubleshooting.

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    of 1

    Chat Log C:\Users\laguilar.

    NETSECURE\Documents\ChatLog Meet Now 2015_06_02


    13_19.rtf
    Luis Aguilar (to Everyone): 12:36 PM: It understands the problem?
    Yuvaraj (Private): 12:39 PM: I understood the issue Luis.
    Yuvaraj (Private): 12:39 PM: Entend el tema Luis.
    Luis Aguilar (to Everyone): 12:40 PM: ok
    Yuvaraj (Private): 12:40 PM: Me puede dar la direccin mac del ipad
    Yuvaraj (Private): 12:40 PM: Puedo tener los IP address del ipad y el Apple TV
    Luis Aguilar (to Everyone): 12:40 PM: si
    Luis Aguilar (to Everyone): 12:41 PM: ok, deme un momento
    Yuvaraj (Private): 12:43 PM: ok
    Yuvaraj (Private): 12:46 PM: Are youEsts ah Luis?
    Luis Aguilar (to Everyone): 12:46 PM: si,
    Luis Aguilar (to Everyone): 12:46 PM: Podriamos ir revisando la configuracion, en estos
    momentos el cliente no me puede atender.
    Yuvaraj (Private): 12:48 PM: De Acuerdo. Por favor me proporcione el acceso cli.
    Luis Aguilar (to Everyone): 12:49 PM: ahi esta
    Yuvaraj (Private): 12:51 PM: Puedo saber a los que SSID es el Apple TV y el ipad conectados?
    Luis Aguilar (to Everyone): 12:51 PM: BBVA Media center
    Yuvaraj (Private): 12:54 PM: As que tanto el Apple TV y el iPad 2 est conectada a una misma red,
    todava no podemos duplicar la pantalla?
    Luis Aguilar (to Everyone): 12:54 PM: si
    Yuvaraj (Private): 1:00 PM: Luis me estoy involucrando a uno de mi colega en la sesin remota. Su
    nombre es Karthik
    Luis Aguilar (to Everyone): 1:00 PM: ok
    Karthik Janarthanam (to Everyone): 1:01 PM: HI Luis....
    Luis Aguilar (to Everyone): 1:01 PM: Hi
    Karthik Janarthanam (to Everyone): 1:01 PM: which is the APPLE TV, not working
    Luis Aguilar (to Everyone): 1:02 PM: SALA-DE-DIRECTORESP18
    Luis Aguilar (to Everyone): 1:02 PM:
    about all
    Karthik Janarthanam (to Everyone): 1:02 PM: ok
    Karthik Janarthanam (to Everyone): 1:07 PM: we are dealing only with Apple TVs rite.... Do we
    have any Chromebook ?
    Karthik Janarthanam (to Everyone): 1:07 PM: sorry Chromecast ?
    Luis Aguilar (to Everyone): 1:08 PM: yes, only apple tv
    Karthik Janarthanam (to Everyone): 1:08 PM: ok .... Please open the Controller WEb Page
    Luis Aguilar (to Everyone): 1:08 PM: there is't
    Luis Aguilar (to Everyone): 1:10 PM: What would be the function of the change?
    Karthik Janarthanam (to Everyone): 1:11 PM: Do we have CLearpass
    Luis Aguilar (to Everyone): 1:12 PM: yes
    Karthik Janarthanam (to Everyone): 1:28 PM: No Problem Luis... I will send a meeting invite for
    tomorrow Morning 09 30 AM ESt to proceed further
    Karthik Janarthanam (to Everyone): 1:29 PM: Have a good day
    Luis Aguilar (to Everyone): 1:29 PM: same way

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