TAP DOAN

DIEN LVC VIET NAM

S6:

/QD-EVN

CQNG H6A XA HQI CHU NGHIA VIET NAM

DOc lap - Tv do - 11#1th phtic
Ha Noi, ngay ZO timing 9 nam 2014

QUYET DINH
V/v ban hanh Bo quy trinh kinh doanh dien fling
ap dung trong Tap doan Dien hp V* Nam
TONG GIAM DOC
TAP DOAN DIEN LVC VIET NAM
Can dr BO Lu4t Dan sir cila nu& COng hod xd hOi chu nghia Vi't Nam
nam 2005 va cac Nghi dinh, van ban huang clan thi hanh,
Can dr LI* Din ltrc cua nuo.c COng hoa xa hoi chfi nghia Vi't Nam nam
2004, Luat sira doi, b6' sung mot so dien cua Luljt Dien lgc nam 2012 va cac
van ban huong clan thi hanh;
Can cu Lu4t Doanh nghi0 cua nu& COng hod xd hoi chu nghia ViI4 Nam
nam 2005 va cac van ban huang dan thi hanh,
Can cu Lu4t Thuang mai dm nuov CCmg hod xd hOi chit nghia Vi4 Nam
nam 2005 va cac van ban huang dan thi hanh;
Can dr Nghi dinh so 205/2013/ND-CP ngdy 06/12/2013 dm Chinh
Dieu le to chirc va hog Ong dm 'Op doan Dien ltrc Vi4 Nam;
Theo de nghi dm Ong Throng ban Dinh doanh T4p doan Dien lirc V* Nam.
QUYET DINH:
Di&I 1. Ban hanh kern theo Quy6t dinh nay "Be quy trinh kinh doanh din
Wang ap dung trong
doan Dien ivy V* Nam", vo'i
so tai lieu QT-01-06,
bao Om:
1.Quy trinh Cdp di@i;
2.Quy trinh 1(T k6t va quan ly him cl6ng mua ban din,
3.Quy trinh Quan15, he th6ng do d6m ban din cho khach hang;
4.Quy trinh Ghi chi s6 cong to;
5.Quy trinh L'jp hod don tin din;
6.Quy trinh Thu va theo dOi nay tin di41;
7. Quy trinh Giao dich vii khach hang sir dung
8.Quy trinh L4p bao coo kinh doanh dien 'fang;
9.Quy dinh cong tdc dich vu khach hang khi ngirng, giam cung cap di@i;
10.Quy dinh to chi rc va hoat Ong dich vu ban le din 'fang.
1

Ditu 2. BO qui trinh nay thay the cho:

Quy trinh Kinh doanh din n5ng ap dung trong T4p doan hien lve Viet
Nam, ban hank kern theo Quye't dinh so 1232/QD-EVN ngay 21/12/2011 dm
T6ng Giarn cl6c 'flap doan mien lixc Viet Nam;
Di&I 3. Quy6t dinh nay c hieu luc ke tir ngaySiLia/2014.
Ditu 4. Cac Pho To"ng Giam do'c T4p doan Di@-1 luc Viit Nam, Cac
Viet Nam, Thu tru'Ong Don vi, Ngued clai
Truing Ban cua Tlap,doan mien
di@-1 phan von, co phan cua T4p doan mien lvc Viet Nam tai cac doanh nghip
khac va cac ca nhan lien quan c6 trach nhie:rn thi hank BO guy trinh nay./.
TONG GIAM roc
Noi nhIcin:
- Nhu. di&1 4;
- Lau: VT,

KDV

tot/

CLING HOA XA HOI CHU NGHIA VIET NAM

WO 14p - Tv do - 11#nh pink

MP DOAN
DIEN LVC VIET NAM

BO
Q QUY TRiNH KINH DOANH DIEN NANG AP DUNG TRONG TAP
DOAN DIEN LVC QUOC GIA VIET NAM
(Ban hanh kern theo Quyit Binh so 828/QD-EVN ngay 26 thang 09 neim 2014
cita T(ip dam Dien lzrc Viet Nam)
Di&I 1. Pham vi dieu chinh va d6i ttrcrng ap dung
1. Pham vi diL chinh:
quy trinh nay quy dinh th6ng nhAt

tri& khai, chirc ho4t don phan ph6i,

ban buon va ban le din Wang trong T4p down Dien lkrc V* Nam.
2.1)6i ttrcing ap Ong:
Nam.

a. COng ty me - T413 down

b. Cac Don vi trArc thuOc Tap down Dien laic Via Nam.
C. Cac Cong ty con do 'Op down

gift 100% von dieu

li,tc Vilt Nam nAm

d. Ngtreei dai din ph'an von gop theo uy quy&I dm 'flap down Di41 km V*
Nam tai ding ty con, cong ty lienk6t.
Ditu 2. Giai thIch tit ngfr va cac chir viet tat
Cac

vi6t tat

tir ngfr

trong BO quy trinh nay cluvc hi6u nhu. sau:

1. Ban ch&c nang: dtro.c dung c16' chi Van phong, cac Ban chil.c nang dm Ca quan
Cling ty me - Tap down Dien 1-kre V* Nam (EVN); Ban T6ng hap, Ban Kim soat
not b0 Hai cl6ng thanh vien EVN.
2. Dan vi: 1a cac don vi trirc thuOc EVN, cac Cong ty con do EVN nam gift 100%
von di'L
3. Dan vi dien list: la cac T6ng Cong ty Dien hrc, T6ng Cong ty Truy& tai dien
Qu6c gia, Cong ty
Co phan Dien

(bao gom cac COng ty TNHH MTV Di'n ltxc, Cong ty

Cong ty Dien krc hach toan phv thuOc cac T6'ng cong ty Di'41

hrc), Gong ty ltrai dien cao the thuOc cac T6ng Cong ty Dien lirc.

4. Dan vi Deu dO he thang dlOn:

cac Trung tam Dieu d'() he thong

Trung tam DiL del he. thtmg

Qu6c gia,

mien Bac, mien Trung, mien Nam; 130 phan

didu dc) he th6ng dien ctila cac Dan vi dien ltrc.

5. Dan vi quan sa lieu do dim din Wang: l dun vi quan 1Si van hanh thong
thu th'0, xir 13"/, kru trix s6 lieu do am din nang cua T4.13 down Dien krc Vi4 Nam
va cac Don vi dien ltrc.
6. Bao 1c7nh: la vi& Ben thir ba (goi la ngued bao lanh) cam ke't vai Ben co quy'n
(goi l ngued nh4n bao lanh) se thirc hien nghia vu thay cho Ben c6 nghia vu (goi
la ngu6i &sac bao lanh) n6u khi clan then hp ma nguoi dugc bao lanh khong thirc
hien hoc thirc hien khong dung nghia vu. Cac Ben ding co the thod thu4n
nguoi bao lanh chi phai thgc hi41 nghia vu khi nguad dugc bao lanh khong co kha
nang dux hien nghia vu cua minh.
7.Bang Ice hoa dun: L Op hop nOi dung in tren hoa dan

mot se) lung nhAt

Binh hoa don ti& dien da phat hanh.

8. Ban sao: L ban chup, ban pho to (co the c ho4c khong co chirng thtrc) ho4c
ban in (co dong clAu sao y ban chinh) c(f) not dung ay du, chinh xac nhu ban chinh.
9. Da lieu hoa dun: L tap hgp cac thong tin th6 hien tren hoa clan dugc luu trix
duai clang file din tix
10. Bien nhOn thanh tam: L chirng tir xac nhlan vi& thanh town cua khach hang
doi vai clan vi ap dung hinh thirc Ma don
11. Ben thue dich

l T6ng Cong ty Dien tkrc, Cong ty TNHH MTV Dien l~rc,

Cong ty CP

T6ng Cong ty Dien hrc/Cong ty TNHH MTV Dien lvc/Cong

ty CP Dien hrc co the uST quy6'n cho cac COng ty

ltrc tivc thu(lc.

12. Ben nhan lam dich vu: l to chirc clugc thanh 14p theo quy dinh cua phap lu:at
hoc ca nhan co du nang

hanh vi dan sir theo quy dinh cua phap lulat ducec Ben

thug dich vu thug ti-Arc hi41 mot hoc mot s6 cong

13.Co. chi "mat cera": l ca ch6 giai guy& yeu cau cua khach hang tir tip nhan
yeu cAu cl6n khi tra lai lth qua cho khach hang thong qua mot dau m6i.
14. Chu'o'ng trinh CMIS: L chuang trinh may tinh He tho'ng thong tin quail 13'7
khach hang.

15.Dich vu ban le dien nang: la vi4 Ben thue dich vu thue Ben nh4n lam dich vu
thvc hien mot so cong viec trong hog dOng ban le di41 va dugc tra cong dich vu
da. hoan thanh theo hop don dich vu.

theo ke't qua cong

16. Dau so: So din thoai khach hang sir dung d6 gfri tin nhan cho don vi dien l~rc.
a sir dung va khong
17.Khach hang sir dung dien: tochirc, nhan mua
ban lai dien cho to chfrc, ca nhan sir dung dien khac.

18. Kfi qu37:

vi'c Ben c nghia vu gfri mot khoan tin ho4c kim

da. qt47 ho4c

gidy t6 tri gis clugc bang tin vao tai khoan phong tod tai Ngan hang de bap dam thgc

hien nghia
19.He than thu thOp so lieu do dim (lien neing: bao

cac thie't bi phan cimg,

clueyng truy& thong tin thvc

chfrc nang thu th4p, xt:r

chuong trinh phAn

so lieu do am di@.1 nang.

20. Hui, b va

lai hoa don: L

thuh6i 14i hod dam sai, hong va lap lai hod

do'n dung de thay the cho hod don da thuh6i.

21. Truy thu: La thu

tin mua cong sat

so con thiL (san luvng

phan khang, ...) chua dugc tinh hoc tinh thieu trong qua trinh do am, ghi chi s6
cong to va lap hoa darn tin

22.LO trinh ghi chi s6: La clueing di ghi chi so' oh mot s6 lucing nhat dinh cac
cong to phai ghi chi s6 ding mat ngay trong thang.

23.Plarang ha ghi chi so: dugc thirc hi@.1 bang cach doc, ghi chi se) cong to tai
ch8 ho4c d9c, ghi chi se') cong to. tir xa.
24. Phien ghi chi so: Bao

cac 10 trinh ghi chi s6 phai ghi trong ding mot ngdy

trong thong.

25. Phtrang tht`rc giao nhan dien: l cach thirciphuang phap xac dinh dien nang
giao nhan tai mai vi tri do dm hoac tai m0i nha may dien, tram d*1.

26. Tin nhan SMS (Short Messaging Service): Dich cung cap kha nang

va

giri tin nhan cl?ng van ban (text) vai chiL clai

da la 16014W cho mot tin nhan.

27.Sc' lieu do dim dien Wing: l san lugng

nang du do d6m bang cong to

ho4c bang phuong phap tinh town nham hucv

nh4n dien nang gitta cac don vi.

thanh quye't town trong giao

28. Thi6t bi do am dien nang: Om may bin don di@l, may bin

dp va cong

to (hay con goi la din Ice).

29. Thodi hoan: La hoan tra s6 da thu thira(san luvng

tin

mua

cong sudt phan khang, ...) trong qua trinh do dam, ghi chi so cong to. va 14p Ma
clan ti6'n

30. Vi tri do dim: la vi tri v4ttren mach din nha't thin, tai do din Wang &lye do
(16m va xac dinh.

31.Thoa thudn ve do dim clien Wang: l thoa thu4n ve vi tri do am, phtrang thirc
th6ng thu
giao nhan di4n, thi6t 1(6 ky thu4t cua th6ng do dm din nang
thap so lieu do am din nang.

32.ThOa thuan cgu noi. L thoa thu'On di6m dau not trang thief bi, citrong day cila
g
vao th6n

cong trinh

33. Mit truang Dor vi: la Giam d6c cac don vi trkrc thu0c, Hi'41 twang cac trtreing,
Throng cac Ban quan

der an, I-10i don Thanh vien, Chu tich/T6ng giam

d6c/Giam cliSc cac COng ty con do EVN nam gift 100% von din

34.Tien dich

l khoan tin Ben thug dich vu tra cho Ben nil:an lam dich vu tren

co' hai Ben thod thu;an theo hop cl6ng.

35.Tang cong ty Dien lirc min:

ty

T6ng cong ty Di4ihrc Mi'en Bac, T6ng cong

Min Trung, T6ng cong ty D*1 ltrc Min Nam.

36.Tang cong ty Dien ltrc thanh pha: Om tong Cong ty Dien

Ni, T6ng cong ty

thanh ph6 Ha

thanh pH') f115 Chi Minh.

37.RF (Radio Frequency)/RF-mesh: RF la cong ngN truy&I thong tin qua song vo
to en din; RF-mesh l cong ngN truy'en thong tin qua song vo tuye'n di41 hinh
mat ltrai.

38.PLC (Power Line Communication): la cong nghe truyL thong tin qua clueing
day tai din

39.HHU (Hand Held Unit)/HHU-RF: HHU la thi& bi ghi chi s6 cam tay; HHURF la thiert bighi chi so cam tay qua song vo tuy6n

40.DCU: Bo tap trung dir lieu co chile nang thu th4p dd. lieu cac cong to thuOc no
quan

41. IP (Internet Protocol): Giao thirc truy6'n dtr lieu cua mpng internet ho4c ming
may tinh cuc b0.
42. IEC (International Electrotechnical Commission): 'Jy Ban ky thu4t,
t6.
43. Cac chiin viit tat:
CBNV

Can 130, nhan vien

CMIS

He thong thong tin quan 13 khach hang.

CTDL

Cong ty Di41 lvc

DL

Din lirc

DTDD

Din thoai di dOng

DBQH

Dai bi6u Qu6c htii

EVN

Tap down Wri li,rc V* Nam

EPTC

Cong ty Mua ban din

GCS

Ghi chi s6

GTGT

Gia tri gia tang

HDDT

Hod dun din. tir

HDMBD

He don mua ban din

HDND

Elloi citmg Nhan dan

HDTV

HOi cl6ng thanh vien

HTDD

He th6ng do am

HTTTSL

He thong thu th4p s6 lieu do d6m

KDDN

Dinh doanh din Wang

MBA

May bien ap ltrc

MTB

May tinh bang

NPT

T6ng Cong ty Truy6n tai din Qu6c gia

NMD

Nha may din

QLDA

Quan 13 dix an

QLVH HTDD Quan 13 van hanh he th6ng do am

QLSLDD

Quan 13', so liiti do dem

TCKT

Tai chinh 1(6 toan

qu6c

TCTDL

Tong Cong ty Din lvc

TND

Cong ty Thi nghim din thuOc cac T6ng cong ty Din 1irc

TNHH MTV

Trach nhi@Ti him hp MOt thanh vien

TI

May bin clang din do ltrong

TU

May bi6n din ap do lueng

TCVN

Tieu chuAn V* Nam

UBND

UST ban Nhan clan

UNT

liJ' y nhim thu

UNC

U y nhie:m chi

Nhang tir ngit, chit vie't tat khac dugc hie'u va cluvc

nghia theo quy dinh trong

DiL le to chirc va hog dOng cua EVN, cac Quy ch6 quan bri not bo cua EVN va
quy dinh phap luat co lien quan.
Dieu 3. Idt cAu dm Bo: quy trinh Kinh doanh dien 'fang
BC) quy trinh Kinh doanh dien nang dp dung trong Tap down Dien kre V* Nam,
bao g6m:
1. Quy trinh Cap din;
2. Quy trinh KST ke't \fa. quan VT hop dtmg mua ban di0;
3. Quy trinh Quan he thong do dem ban din cho khach hang;
4. Quy trinh Ghi chi s6 cong ta;
5. Quy trinh Lap hod don tin din;
6. Quy trinh Thu va theo d'Oi na tien din;
7. Quy trinh Giao dich yogi khach hang sit dung di@l;
8. Quy trinh Lap bac, cao kinh doanh din nang;
9. Quy dinh Cong tac dich vv khach hang khi ngirng, giam cung cap din;
10. Quy dinh ve to chirc va dich vu ban le din nang.
Ditu 4, Trach nhiem cua EVN
1. Kim tra, giam sat hoat dlOng kinh doanh din nang tai cac Dan vi.
2. Yeu cAu cac Don vi dinh k'7 hoac dOt xuAt bao
hien vi& kinh doanh dien nang tai Dan vi.

tinh hinh tri6n khai thirc

3. Giai guy& cac ki6n nghi, vuoeng mac, kilo khan dm Dan vi trong qua trinh to
chic, trien khai th-crc hien 13 ,c1 Quy trinh nay.
DiCu 5. Trach nhiem cua cac Don vi, Nguiri dal
tai cong ty con, cong ty lien ket

phan von gap cua EVN

1.Tren ca sa 13"c) quy trinh nay, cac Dan vi xay dung quy trinh, guy dinh kinh
thu san xuat kinh
doanh die:n nang dm. Dan vi (neu thy can thi6t) phii hop vol
doanh tai Dan vi va. khong trai voi Bo quy trinh nay.
2. T6 chic tri6n khai, ho bin dp dung BO quy trinh nay tai Dan vi.
3. T6 chirc dao tao, boi huAn cho tat ca can 130, nhan vien trong dan vi va to chic,
ca nhan co. lien quan.
chuye'n sang
ducYc tuye'n dung hoc dugc
4. D6i voi can b0, nhan vien
cong tac kinh doanh dien Wang bat b0c phai dugc dao tao, kie'm tra sat hach cac
not dung cua Bo quy trinh nay truck khi chink thuc nh4n nhie:m vu.
5. Hang nam, chuc
nay cho can b0 quan 1T
nang.

quy trinh
hudn, kieArn tra, sat hach the not dung dm
cong nhan vien true tie lam cong tac kinh doanh din

6. Thuc hien quan 1/ nghip vu kinh doanh bang chuang trinh, thtmg thong tin
dien tir th6ng nhAt -Wan EVN, dam bao thtmg van hanh dinh, tin ca va thOng
tin dugc cap nh4t vao he th6ng mot cach thuong xuyen.
7. Cac Tru&ng dao tao thuc)c EVN, cac TCTDL co trach nhi'm Nen soap gido
trinh ciao tao, boi huAn cho tat ca can be), nhan vien trong dan vi va to chic, ca
nhan c lien quan.
8. Bic) Quy trinh nay la ca sa de Nguai c14i dien phAn von gop cua EVN tai cong ty
con, cong ty lien ice't coy kin trong vi& xay dung bi6u quy& ban hanh cac quy
dinh v&` kinh doanh dien 'fang cua dan vi minh. Truang hop guy dinh, quy trinh
kinh doanh cua Dan vi co nOt dung trai voi quy dinh cua BO quy trinh nay till
phan van Op cua EVN tai Dan vi do phai bap cao, xin 3"1 kin thod
NguCYi d4i
thu4n cua EVN truck khi bikt quyet ban hanh.

Quy trinh edp mien

A. QUY TRINH CAP HIEN

Chuang I - Quy dinh chung
Di&I 1- Pham vi ap dung
Quy trinh nay quy
guy& cap
theo yeu cau cua Khach hang veYi cac Dan
vi
ltrc, bao Om: Cap din cho cac Khach hang c yeu cau mua din moi, tachN sir
dung di16-1diing chung va thay doi cong sulk gang ky trong HDMBD.
Dieu 2- Nguyen tac thuc hien
- Cdp
theo yeu cau cua Khach hang, dam bao Khach hang de tip can, de tham
gia va de giam sat.
Khach hang cle'n hien luc khong qua 01 1An d6 cue nghi mua dien. Thgc hien
phuang cham "Din ltrc cle'n ved Khach hang"
- Giao dich voi Khach hang theo "ca ch6 01 cira" tir khi tip n1-14n yeti cau mua
cua Khach hang cle'n khilc)rt ke't HDMBD va cap d*1 cho Khach hang.
- Niem y6t cong khai cac thu tuc, luu c16 cap
tai "Phong Giao dich Khach hang"
o cac vi tri thulan tien, thOng bao cong khai tren trang web dm Dan vi
lvrc va
cac phuang tien thOng tin.
Dieu 3- Quy dinh "co the 1 cira" giai guy& cap din
3.1- "Phong Giao dich khach hang"/Ban Kinh doanh la dal m6i duy nhAt giai guy&
yeu cau cua khach hang:
Chiu trach nhiem town bo cac giao dich, giai dap voi Khach hang tit khi tip nhan
s
yeu cau, trong qua trinh thvrc hi@-Idenk6t qua cuoi ding voi Khach hang.
- C4p nh4t ngay trong ngdy cac cong viec dugc thgc hien, theo doi, ghi nh4n then
gian, qua trinh giai quyet, vuong mac (lieu co) tit khi ti'ep nNn yeu cau cua Khach
hang cho clen khi hoan thank vi& 14/ ke't HDMBD va cap lien cho Khach hang
theo chuang trinh phan mem chung cua EVN.
3.2- Trueng hop cac Dan vi
hrc thgc hien tip n1-14n yeu cau cap
Khach
hang qua kink th-Crc gian ti6p (Trung tam cham soc khach hang, din thoai, Internet,
fax, buu
phai chuyen yeti au ye Phong Giao dich khach hang/Ban Kinh doanh
de giai guy&
3.3- Cac Dan vi
xay dung quy trinh Juan chuy6n ho soy giai quy6t trong not
110 Oda TCTDUCTDUDL dam bao phijc vu Khach hang theo "co' the 01 Cita".

Quy trinh cap

' mien

Di&I 4- Quy dinh v" cap

ap cua lued

- Luoi din ha ap la luoi din co cap din ap danh dinh duoi 1000 V;
- Lued

trung ap la luoi din co cap din ap danh dinh to 1000 V cIL 35 kV;

- Luai

cao ap la luoi di4'n c cap

ap danh dinh tren 35 kVd&l. 220 kV;

Di&i, 5- Track nhiem lank ciao don vi

Giam d6c Dan vi
xay dung "Phong Giao dich,lchach hang" theo dung mau
thong nhat
TCTDL chat tai cac dia diem thu4n tin de khach hang de nNn biet, de
giao dich, de giam sat; ban hank ltru coo giai quyet cap din, phan cap cho cac to, dici
quail ly Khach hang, quy dinh cu the track nhiem, quyen han dm to,
CBNV trong
km do. Chi CBNV duvc giao nhie:m vu giao dich trgc tiep voi Khach hang theo luu
coo clucYc phep giao dich vii Khach hang.
Chuang II- CAp

theo yeu

mua din ciia Khach hang

tir ltroi din ha it)

Dieu 6- D6i Wong, ap dung
Cac Khach hang mua
phuc vu muc dich sinh haat, ngoai sinh ho4t (san xuAt,
kink doanh, dich vu ) mua lien tix ludsi din ha ap sau tram Nen ap cong cong.
Dieu 7- tau m6i giai quy6t
"Phong Giao dich Khach hang" tai cac CTRL/DL l dAu m6i duy nhAt chiu trach
nhiem giai quyet cac yeu cau mua din ctia Khach hang.
Di&I 8- Thai gian thgc hien
Dan vi
hoan thank yeu cAu mua lien cua Khach hang tir khi nh4n 11;3 so
hop le den khi l(ST ke't HDMBD va cap dien cho Khach hang trong thei gian:
- 03 ngay lam vic d6i vai Khach hang mua din lap d4t cong to. 01 pha khu vvc
thank pho, thi xad, thi tran.
- 05 ngdy lam v* d6i
'long thon.

Khach hang mua di@-1 rap chat cong to 01 pha khu vgc

- 07 ngdy lam vi& cl6i \Ted Khach hang mua lien lap at cong ta 03 pha;
- Khuy6n khich ap dung cac giai phop thvc hien cap
Khach hang.

theo thOi gian you tau cua

Dieu 9- Ho so cue nghi cap

9.1- D6i voi Khach hang mua din phut vu raw dich sinh hog:

Quy trinh cap dien

a. Giay cd" nghi mua
b. 01 ban sao

mot loaf gidy

to xac dinh dia dim mua

GiAy the xac dinh dia di6'm mua dien co the l mot trong cac loci giAy to sau: HO,
khan thueeng tria ho4c So tam tru; ho4c giay chirng nh4n. quyen hau nha hoc
quy6t dinh phan nha, ho4c Hop ciOng mua ban nha hop hoc H9p &rig thue
nha ctheei han tfx 01 nam troy len; ho4c GiAy chung n1-14'n quyen sir dung dat
(tren dat cla c nha et); ho4c Hap &Ong uy quyen quan 13'7 va Su dung nha/dat.
Trueng hop Khach hang khong co bAt mot loaf gidy tor xac dinh dia diem mua
dien nao nhu neu tren thi Giay de nghi mua dien can c xac n1-14n ye dia diem
mua then cua UBND phuemg, la so. tai.
r
9.2- Doi yeei Khach hang mua dien Owe vu muc dich ngoai sinh hog:
a. Giayde nghi mua di."0
b. 01 ban sao cila mot loaf giAy tee xac dinh dia diem mua
GiAy tee xac dinh dia diem mua dien cc') th6 la mot trong cac loaf gidy to. sau: Ho:
khau thuo.ng tru ho:ac So tam tru, ho4c Giay chirng nh4n quyen sot hau nha
ho4c Quyet dinh phan nha, ho4,c Hop tong mua ban nha h9p ho4c H9.13 (long
thue nha co thori han tir 01 nam trot len; ho:dc Giay chung nh4n guy& sir dung
quan 13"/ va sir dung nha/dat; hoc Hap dong thue
data ho4c Hop clong
qu
dia diem.
gia'y xac dinh dugc dia
Truorng hop Khach hang khong c bdt, mot
diem mua
nao nhu. neu tren thi Giay de nghi mua di@.1 can c xac n1-14n ye
dia diem mua dien cua UBND phueeng, xa so' tai.
c. 01 ban sao 61 a mot

gidy to. xac dinh mijc dich sir dung

Gidy tat xac dinh

dich sir dung dinc the' l mot trong cac au:
gidy sGiAy
chixng nh4n clang ky doanh nghip; ho4c Giay chung nhan clang 1(T kinh doanh;
ho4c Giay chirng n1-14'n clang 14 hot cl(ing chi nhanh, van phong clqi din; hoc
Giay phep dau tu; ho4c Quyet dinh thanh lap don vi.
d. 01 bang ke thiet bi dien, ch6 do va cong suit sir dung din; TruOeng hop Khach
hang mua dien de san xuat, kinh doanh, Bich vu co cong suit sir dung ci,re dgi tax
40kW trh len, can c them clang ky bieu do phu tai va clac tinh ky thu4t cong
ngli
thi6t bi six dung
9.3- Khach hang thay mat cho khu tap th6, cum dan cu mua dien phuc vu muc Bich
sinh ho4t, ngodi cac giay to neu tai mix 9.1, can co them 01 Gila)/ uy guy& h9p phap
cua cac ho sir dung di@-1 chung trong khu tap the, cum dan cu (c chit ky cua cac ho
da dugc xac nh4n ho4c chi thgc chic 14/).

Quy trinh cap dien

9.4- Khach hang dang sir dung lien voi muc dich sinh hoat chung -yogi cong to cua
Khach hang khac, c nhu cau tach cong to rieng va ky HDMBD trixc tiep vOi Don vi
a. Ho so cue nghi nhu muc 9.1.
b. Ban xac nh4n cla.,thanh town het ng
die:n cua
HDMBD dang dung chung
ho4c ban cam ket cua khach hang c nhu cau tack rieng cOng to se chiu track
nhie:m thank town het nq ti*an
voi Chu HDMBD dang dung chung.
9.5- Khach hang c nhu cau mua lien ngAn han (khong qua 12 thang) phuc vu mix
dich ngoai sinh hoat:
a. HO so de nghi nhu muc 9.2.
b. 01 gi dl )/ bap lank cua Ngan hang hoc tin d4t c9c bang tin lien du kin tieu thv
1,5 thang ho4c bang so tien lien du kien theo so ngay cue nghi mua
9.6- Trueng hop Khach hang dang sir dung, die:n c nhu cau thay
cong sudt,
Khach hang chi can c 01 Giay de nghi thay doi cong suat, kem theo bang lie;t ke thiet
bi din tang them.
lieu 10- Chi phi

tu cua Don vi

hie va Khach hang

10.1- Truong hop Khach hang cap c~ien mai:

a. Cae khoan chi phi do Don vi

tu:

Toan 130 chi phi vat lieu, nhan cong lap d4t, cac khoan thu6 va phi theo quy Binh
din ha op den cong to va aptomat bao
cua Nha nuac cue 14) d4t nhanh re tit
ve cong
b. Cac khoan chi phi do Khach hang clAu tu:
Toan bo; chi phi vat lieu, nhan clang lap at day an di@-1 tix sau cong to vao nha
Khach hang (trir ap to mat bao ve cong to);
Truong hap thue Dan vi dien luc thvc hien se bao giAnn ca thus va phi theo quy
Binh cua Nha nuo.c.
10.2- Trueng hop Khach hang c nhu cau thay d6i cong suk:
san dm Don vi di/0 lvc; Khach
lirrc chiu chi phi,d6i vai thi6t bi thuOc
Dan vi
hang chiu chi phi doi
thiet bi thuloc tai san cua Khach hang.
10.3- Trueng hop thay d6i vi tri thi6t bi do cl6m.
town b0 chi phi (16
bi do d6m
a. Khach hang c nhu cau thay d6i vi tri
thay clOi vi tri thiet bi do dem do Khach hang dau tu (trir cong to).
town be, chi phi d6 thay
can thay cl6 i vi tri thiet bi do cle'm
b. Don vi
doi vi tri thiet bi do dem lien do Don vi dien luc dau tu.

Quy trinh car p c4n

10.4- rAt ca cac khoan chi phi neu tai khoan 10.1, 10.2 va di6m b) tai khoan 10.3
ducx tinh theo quy dinh cua Nha nuac va cua EVN, cac TCTDL/CTDL xay clung don
gia, dinh auk vat lieu va nhan cong ho;dc gia "tan goi" dick vu day dan sau cong to
dugc cap c tham guy& phe duy -t va cong 'Do cong khai chi tiet cac khoan chi phi
nay tai cac "Phong giao dick Khach hang", tren trang Web,... de Khach hang biet,
tham gia kiem tra va giam sat.
Ditu 11- Trinh to thuc hien
11.1- Ti6p nhlan you cAu cap

Khach hang:

- Tip nh4n gian ti6p: Cac yeu cAu cap

Khach hang dugc tip nhin qua:
Trung tam cham soc Khach hang; din tho4i; Email; web; fax; buil
deu phai
chuyen ngay trong npy ye "Phong Giao dick Khach hang" dugc giao giai guy& de
thuc hien yea cau cap di@l cua Khach hang. CBNV tai "Phong Giao dick Khach
hang" c trach nhim lien lqc
Khach hang huang dan thil tvc, h6 so va hen
ngdy khdo sat.
- Tip nhan trvcti6p tai Thong Giao dick khach hang": CBNV tip nh4n yea cAu co
trach nhiem kiem tra ho so &rig thei hen Khach hang tiled gian khdo sat.
Truong hop Khach hang con thieu gidy,t6. can b6 sung, CBNV tip nh4n trach
nhim huang dan day du loci giay to. can bo sung va Khach hang se cung cap bo
sung khi nhan \Tien mien luc den nha khdo sat.
- Truong hop khach hang chua co ht) so, Don vi
ding \Ted thoi gian khdo sat tai nha Khdch hang

thtic hien tip nhan h.6 so

- Truong haprda du diu kien cap

cac khu coo thi mod, khu chung cu...
dau to den cong, to va chuyen giao tai san thuc Dan vi
lkrc cho phep 1()"/
ngay HDMBD va cap d* cho Khach hang
11.2- Khdo sat, thi6t1c6:
- TCTDL ban hanh thik ka mAu
k6 ban ye thi cong, quy cach va se) lugng vat
lieu lap chat cong to 01 pha, 03 pha tai cac vi tri tren tuong, ngodi nha, tren cot, khu
chung cu.... ), quy dinh thuc h*. thong nhat trong toan Tong cong ty. Hoan thank
truo.c ngdy 31/03/2015.
- CTRL/DL can cu thie't ke madu c16 tin hanh ichao sat va 14p chit tinh chi phi theo
dung lick
Khach hang. Thong bao
Khach hang du town chi phi sau cong
to. (neu c) va thoi gian thi cong lap d4t, ngay sau khi lchao sat tai nha Khach hang.
- Truong hop Khach hang mua
qua cong trinh din ha ap khong thuc tai san
dm Dan vi
Don vi
ltrc phai thod thuan voi chu so' him clang trinh
d*i de co van ban chap thu4n cua chil so hiru cong trinh
- Truing hop chua diL kin ban din do chua c6
phan phoi bi qua tai c() xac nif0 dm co quan Dieu -a&

phan phi hoc luoi

ho4c co quan

Quy trinh cap dien

quan ly nha nuac tai dia phuang duo.c uST quy'en, Dan vi dinh,rc phai tra loci Khach
hang bang van ban trong thoi han 03 ngdy lam vi& ke tit khi nh;an dugc GiAy cue
nghi mua lien cua Khach hang, trong do phai neu ro thed han du kien cap
dugc.
11.3- Thi cong lap cl4t va, ky ke't HDMBD:
thi,rc hien tai nha, Khach hang: thu chi
Theo dung lick da hen thi cong, Don vi
phi phan day dan sau cong to. (neu c) truong hop Khach hang thue dich vu cua Dan
vi die:n lgc; bo sung cac giay to Khach hang con thieu (neu c), thi cong lap d4t; ky
Bien ban treo thao cong to va nghiem thu thiet bi do dem. Khach hang 1c3"7 HDMBD
duoic Dan vi
hrc ky truck, ban giao HDMBD cho Khach hang ngay khi hoan
thank lap d4t cong to va, &mg lien.
Chuang II- Cap dien theo yeu cau mua
tir

Khach hang

dien trung ip

Di'u 12- poi tugng ap dung

Cac Khach hang mua
phvc vu muc dich sinh hog, ngoai sinh hoat (san xuAt,
kink doanh, dich
c nhu cau mua
qua tram bien ap chuyen clUng can dau to
xay ching dueng day va, tram Nen ap trung ap.
Di&I 13- tau moi giai quyet
"Phong Giao dich Khach hang" cua CTRL/DL la clAu m6i duy nhAt giai quy6t yeu cau
cua khach hang va huffing clan Khach hang cac thu tvc cua mien luc va cac Co quan
quan 1T nha mak co lien quan theo quy Binh
Di'eu 14- Thai gian thgc hien
- Dan vi din lgc dam No then gian giai quyet cac thu tic tir khi tip nh4n yeu cau
cho Khach hang
cua Khach hang den khi 1()'T Icet HDMBD va cap
mua
khong qua 36 ngay lam vie:c, trong do tong tiled gian giai quyet cac cong vi& tix khi
tiep nNn tra lei de nghi cap din, thoa thun dau noi, thoa thuan thiet ke, ngh*n
thu gong
va ky ket HDMBD thu& trach nh*1 cua hien lrc khong qua 18
ngay lam vi&.
to xay dung cong trinh
- TCTDL ban hank quy dinh cu the NT` dich vu cung cap
dien rut ngan thoi gian cap din cho Khach hang va cong bo cong khai dich vu de
Khach hang bik tham gia ki6m tra va giam sat hoan thank truck 31/01/2015.
Dieu 15- HO so de nghi cap dien
a. GiAy cue nghi mua din/Cong van cue nghi mua din

guy trinh c (lien

b. 01 ban sao cua mot loci gia'y tey xac dinh dia diLn mua
GiAy tee xac dinh dia die'm mua lien c(5, th6 l mot trong cac gidy sau: HO khAu
thuong tru; ho4c Giay chung nhan quyen sae hau nha, 6.; ho4c Hop gong mua ban
nha hap 1"; ho:dc Giay chirng than quyen sir dung dat (teen dat cid co nha
Khach hang sinh hoat); ho4c Hop gong quyen quan 13"/ va sir dung nha/dat; ho4c
Hap gong thue dia diem (clOi
Khach hang ngoai muc Bich sinh hoat).
c. 01 ban sao cua mot loci gia'y to xac dinh muc dich sit dung din d6i voi Khach
hang ngoai sinh hoat.
Gidy to xac dinh muc dich sir dung di@-1 d6i voi Khach hang ngodi sinh hoat co the
la mot trong cac giay to. sau: Giay chiing nh4n clang kf doanh nghip; ho4c Giay
chung n1-14n clang 1(3'T kinh doanh; ho4c Giay, chung nhlan clang 1(3'T hoat dOng chi
nhanh, van phong dai d*-1, ho4c Giay phep clau tu; ho4c Quyet dinh thank 14p don
vi.
D6i vbi to chdc, ca nhan kinh doanh ban le din tai yang nong thon, mien nui mua
tir luaei phan ph6i c tong cong suat may Nen dp tir 50 kVA trey len phai c
Giay phep float Qng
km do co. quan nha nu& c tham quyen cap.
d. F16 soy cue nghi d'Au not theo quy dinh cila BO COng Thuong, bao
- Ho so cue nghi clAu not neu tai phu luc 2 dm quy trinh nay;
- So coo nguyen ly cac thik bi chink sau di6m

n6i;

- Tai lieu kS'T thu4t ve trang thi& bi du dinh clAu noi, thoi gian du kin hoan thank
du an, so lieu kinh to ky thu4t cua du an ddu
Dieu 16- Chi phi dAu to cila Don vi

hrc va. Khach hang

- diem d'Au not cap

ducyc thoa thu4n l co see phap brT de hai ben tin hank
thuc
tu xay dung cong trinh
theo quy dinh cua Nha mak.
Truck khi dAu to xay dung cong trinh di:e'n, Don vi di411-crc phai thoa thu4n voi
Khach hang ye trach nhiem cua Khach hang va ion vi
trong vi& dau tu
cong trinh
ke ca TU, TI trong he thong do dem
(trir cong to din) va se
duo.c ghi 16 trong H9p gong dau tu cong trinh lien gitra hal ben neu tai phiri luc 1
cua quy trinh nay.
- PhAn trach nhiem cila Don vi
ltrc cfau tu theo Hop dong clAu tu cong trinh
dalc3r/ ke't
Khach hang thgc
theo cac Quy dinh
EVN phan cap tham
quyen quyet dinh dau tu va 14'p du et ke hoach dau tu.
Dieu 17- Thod thulan dAu n6i va thoa thu4n thi6t ke cong trinh
Don vi chiu trach nh*n thOa thu'On d to n6i se thOa thu4n thik k6.
17.1-- Phan cap thoa thu4n
nai:

Quy trinh

car p dien

a. CAp hien krc:

- Di41 lye huyntri,rc thuOc cac CTDL tinh thoa tht4n vii Khach hang mua
co cong suat tram Nen ap duch 500 kVA.
- Di@-1 hrc thank ph& thi xa, truc thuOc cac CTDL tinh thoa thu4n voi Khach
co cong suat tram Nen ap clued 1.000 kVA.
hang mua
- Di41 hrc truc thuOc Cong ty TNT-1H MTV hien hrc \fa Cong ty co phAn hien
Khach hang mua
c cong suat tram bi6n ap dui
luc thod thu4n
2.000 kVA.
b. Ch Cong ty hien
- CTDL thuOc TCTDL thank ph6 thod thuian
cong suat tram bie'n ap clued 2.000 kVA.

Khach hang mua lien co

- COng ty TNHI-1 MTV hien luc, COng ty co phAn hien ltxc thoa thu4n vii
Khach hang mua
co cong suat tram Nen ap tir 2.000 kVA tro. len.
- CTDL thu(ic TCTDL mien thod thu4n voi Khach hang mua
tram bie'n ap cluOi 10.000 kVA

c cong suit

c. CAI) T6ng Cong ty hien luc:

- TCTDL thank ph6 thod thu4n
bie'n ap ttlr 2.000 kVA tr& len.

Khach hang mua lien c cong suat tram

- TCTDL mien thod thu4n voi Khach hang mua din c,cong suit tram bin ap
tir 10.000 kVA try len; Khach hang mua
truc tiep tit thank cai cac nha
may
do cac TCTDL quan 13'T 30 MW).
giao nh4n
gifra cac nha may din ten 30 MW voi TCTDL:
- Tai rank
TCTDL chiu track nhie:m ThOa thu4n dau noi.
17.2- Thoa thu4n thi& k6:
Tir khi nh4n
1-11)' soy thiet ke do khach hang (ho4c don vi to van do khach hang Iva
krc phai thoa thu4n thi& ke bang van ban voi Khach
chon) thvc hien, Dan vi
hang theo &mg thei gian guy dinh tai Di6'u 18.
Can cir vac) lieu ki41 cu th6, cac TCTDL chu dOng mop rOng phan cap cho cac don vi
truc thuOc thod thu4n dau not va thoa thu4n thiat Ice cong trinh
Di&I 18- Thai han giai quye't cac thu tijc not dung
18.1- Thei han giai quy6t cac thu qic lien quan truc ti6p:
Ti6p nh4n1-ii so.: Dan vi "Phong Giao dick khach hang" khi tip nh4n 116 sa cua
Khach hang, trong 01 ngdy lam vi& c track nhiem lien 14c voi Khach hang,
kiem tra ho so. Thong bao vii Khach hang not dung ho so con thieu can loo sung
(neu co) bang van ban va hen thefi gian khao sat hi@l truoing.

Quy trinh cap mien

- Khao sat hin truang: Trong thi gian 1,5 ngdy lam vi& tir khi nI14n dugc 1-1) so'
cua khach hang, Dan vi
thgc hien kith sat hin throng cung vai Khach
hang theo dung lick hen ghi nh4n cac not dung lien quan den vilc thoa thu:an dau
noi.
- Thoa thqn clAu noi: Trong thoi gian 03 ngdy lam Yi& tir khi nh4n
1-1,1 ) so. cue
nghi dau noi cua Khach hang neu tai khoan 15.4 Dial 15, Don vi lien luc thoa
thu4n dau noi v&i Khach hang.
- T6ng thed gian tir 'chi n1-14n du I-16 sa cue nghi cap lien den khi ky Thoa thu4n diL
noi khong qua 05 ngay lam vi&.
- Thoa thu4n thie't ke": Trong thoi gian 03 ngdy lam vi& ke tit khi tip nh"a'n c~u ho
so thiet ke, Dan vi
Thoa thu4n thiet ke voi Khach hang. Khi n1-14n dugc
ho so thiet ke, " Phong Giao,dich khach hang" phai kiem tra ho soy va tra ngay
nhang ho so con thieu can bo sung (neu co)
- Nghi4n thu, clang lien cong trinh va 1c3r1,1ce`t HDMBD: khOng qua 10 ngdy lam
vi&, Dan vi
lixc co trach nhim bo tri Lich cat din clau noi va tham gia
nghi'01 thu long din ding voi Khach hang. Vic thuang,thao HDMBD c the
duo.c thgc,hin sau khi Don vi
thoa thu4n clau noi
Khach hang va
duack3"/ ket ding vii thoi gian nghi4ilthu &mg din.
18.2- Thai han giai quy6t cac thu tuc lien quan true ti6p vai cac Co quan quan 13'T nha
nuo.c:
Dan vi
lgc c trach nhim chi clan, thong bap bang tai lieu huang clan cho Khach
hang biet cac thu tuc va thei gian giai quyet cac thu tuc do theo quy dinh cua BO Cong
Thuong (Thong tu 33/2014/TT-BCT quy dinh mot so not dung ye rut ngan thai gian
tie')
Wang) va cac quy dinh cua UBND tinh/thanh pho, So Cong Thuang (nal
co). Cac not dung huong dan theo Thong tu 33/2014/TT-BCT g'om:
- Med han thoa thu4n ve su phii hop Quy hoach phat tri6n din luc tinh cua cac du
an din: Trong thei Ilan 03 ngdy lam vi& ke tir khi n1-14n duo.c,de nghi
chu
dau tu,
Cong Thuong CO trach
tra lei bang van ban ye sg phil hop voi
Quy hoach phat trien di#01gc.
- Thai han thoa thulan vi tri cOt/tram
hank Lang lued
khong qua. 05 ngdy
lam vi&
'used die 1- trung dp ten khong va khOng qua 10 ngdy lam vi&
doi \Tad luoi di41 trung ap ha ngam, coon vi dugc UBND tinh/thanh pho giao
nhiem vu hoan thanh vi& thoa thu4n tuyen theo de nghi cua Chu dau tu.
- Thai han giai quy6t d6i
tuc cap phep thi cong xay di.mg cong trinh
khong qua 07 ngay lam vi&
trung ap tren khOng khong qua
10 ngdy
\Tit& , vOi
trung ap ngam, don vi dugc UBND tinh/thanh
pho giao nhiem vu hoan thanh viec cap phep thi cong theo de nghi cua Chu dau
tu.

guy trinh dip dien

- T6ng thei gian thvc hien cac thu tuc doi voi cac Co' quan quan 1/ Nha nuoc
khong qua 18 ngay.
18.3- Thefi han giai guy& cac not dung do Khach hang quy6t dinh.
Cac not dung do Khach hang to thvc hien vbi trach nhiem l Chu dAu tu cue clAu tu xay
dung cong trinh theo quy dinh cua Nha nuo.c. Then gian thvc hien do khach hang
guy& dinh.
Trueng hap Khach hang thue Dan vi die -1 luc thvc hin, Dan vi di0.1 lgc c trach
nhi'm dam nh4n giai quyet cac thu tuc lien quan vii cac Co. quan quan 13'7 nha nuo.c
trong tiled gian ngan nhat.
Dieu 19- Trinh to thvc hi0-1
19.1- Khach hang giri lit) so' de nghi cap die -1 quy dinh theo Dieu 15 tai "Phong Giao
dich Khach hang" dm CTDL/DL sO. tai ho4c "Phong Giao dich Khach hang" dm
CTDL/Ban Kinh doanh cua TCTDL theo phan cap tai khoan 17.1 DiL 17. Trueng
hop khOng thuOc thArn quy'en giai quy6t, CTDL/DL ti6p nh.4'n ho so c trach nhi01
chuyen ho soy cue nghi cap din cua khach hang den don vi giai quyet theo phan cap.
Dan vi co tham quyen giai guy& phai co trach nhi@xi lien he voi khach hang de
huong clan va thgc hi0.1 qua trinh cap die;n.
19.2- Dan vi

hj.c hen Khach hang thaei gian va tin hank khdo sat.

19.3- Khach hang thvc hien cac thu tuc cue xac nh4n su pi-1u hop voi quy hoach di/0
duvc cap c tham quyen phe duye:t (co the -dux hien tax& khi de nghi cap din vOi
Dan vi dien lvc).
19.4- Dan vi di0-111xc xem xet thOa thu4n vi tri di6m clAu not sau khi khdo sat va nif4n
duvc dAy clu ho soy cue nghi
not neu tai khoan 15.4 lieu 15.
19.5- Tren co. so. Them thu4n d'Au not da14. ke't, Dan vi
hop &rig clau tu.

va. Khach hang 1(7 k6t

19.6- Khach hang lam vi& voi cac coy quannha nuac co thAm quyen thoa thOn
tuyen &rang day, 14p du an au tu/thiet ke k-y thu4t, xac nhan cam ket bao ve moi
twang.
19.7- Khach hang thoa thu4n thi6t ke lcSi thulat cong trinh va lich
luc truck khi thi ding.
Dan vi

du kin vefi

19.87 Giai phong mat bang, xin giA.y phep ciao dueeng (nau co), mua s'arn vat tu thie't
bi, to chuc thi cong.
thgc hien clAu noi, Khach hang phai giri
19.9- Ch4m nhAt 7 ngdy truck khi
ho so dieu kin &rig din diem clau not theo quy dinh cho Dan vi din
19.10- Khi hoan thank cong trinh, Khach hang thank 1:0 HOi dong nghim thu cong
trinh, thank phan co Don vi lien lvc tham gia.

Quy trinh cap mien

19.11- Khi cong trinh du di&I kien gong din, Dan vi dien hrc thusc hien viec treo
thao cong to, 1c)', HDMBD va gong
cho Khach hang.
Chuang III- CAp

theo yeu cau mua

tir ltroi

Khich hang

cao ap

Di&I 20- 1)6i Wong ap dung

Cac khach hang mua dien phijc vu muc dich ngodi sink hoat (kinh doanh, dich vu, san
xuat...) co nhu cau mua
tir ltrad
cao ap can xay clung dtreeng day va tram bien
ap cle'n 220kV.
Dieu 21- tau mai giai quyet
21.1- Ban Kinh doanh cua EVN la dau m6i giai quye't cac yeu cau cap din cua
Khach hang mua lien tai luoi truyen tai, thank cai nha may
do EVN nam giu
100% von diL 1" va tai rank
giao nh4n die -1 gitra NPT v(5ei cac TCTDL.
21.2- Ban Kinh doanh cua cac TCTDL va Phong rkinh doanh cua Cong ty TNI-TH
MTV
krc, Cong ty co phan
hrc Id dau moi
quyet cac yeu cau cap din
cua Khach hang c cap
ap clen 110 kV (1c6 ca phia 110kV thuOc TBA 220 kV) do
TCTDL/CTRL quan V/.
Dieu 22- Ho sa cue nghi cap
a. COng van cue nghi mua
b. 01 ban sao cua mot loai gia'y to xac dinh dia di6m mua
GiAy to xac dinh dia diem mua
ban ,nha/ddt hqp
ho4c Gidy
quyen quan ly va sir dung nha/dat.

co th6 la mot cac gia'y to. sau: Hap cl6ng mua

nh4n quyen sir dung dat; ho4c Hop gong uy

c. 01 ban sao cua mot loci gidy tee xac Binh muc dich sir dung
GiAy to xac dinh muc dich sir dung
co th6 la 1-0`t trong cac gilAy tof sau: Gidy
chirng nNn clang ky doanh nghi0; ho4c Giay chi"rng nh4n clang 1c5T kinh doanh;
ho4c Giay chi:mg nh4n clang 1c)"7 hog dOng chi nhanh, van phong
di@-1; ho4c
Giay phep dau ho;dc Quyet Binh thank lap dan vi.
d. HO so cue nghi clAu n6i: Theo quy dinh cua BO. Cong Thuoing, Om:
- Ho so cue nghi clAu
- So coo nguyen ly cac thie't bi chink sau die'm cidu
- Tai lieu ky thu4t ve trang thiat bi du Binh
ch,r an, so lieu kinh to k-y thu4t cua cli,r an clAu

n6i, tiled gian du kin hoan thank

Quy trinh cap dien

Dieu 23- Chi phi clau tu ctla Don vi din hrc va Khach hang
duvc them, thu4n la ca soy phap ly c16 hai ben tin hanh
- Di6m cidu not cap
theo quy dinh cua Nha nuo.c.
thvc hien dau to xay Ong cOng trinh
- Truck khi clAu tu xay clung cong trinh di61, Dan vi die -1 luc phai thoa th4n voi
trong vi& dau to
Khach hang ye trach nhiem cua Khach hang va Don vi
ke ca TU, TI trong he thong do dem din va se dugc ghi ro trong
cong trinh
giaa hai ben neu tai phu luc 1 cua quy trinh nay.
Hop &mg clau tu cong trinh
- Phan trach nhi16-n cila Don vi din luc clAu tu. theo Hop di-mg clAu tu cong trinh
Khach hang thvc hirt theo cac quy dinh cua EVN NT` phan cap thAm
da ky ktt
quyen guy& dinh clau tu va 14p duy -t ke hoach dau tu.
Di&i. 24- Thoa thulan

not va thoa thu4n thiet ke

Don vi chiu trach nhiem thea thu4n clAu not se thoa thu4n thi6t
24.1- Phan cap Thoa thu4n cidu
a. Cap CTDL/T6ng cong ty hien luc:
- TCTDL, Cong ty TNI-IH MTV Di41 luc, Cong ty co phAn mien lrc thoa thulan
voi Khach hang mua
trvc tiep tix thanh cai 110 kV tram bien ap (110 kV
holac 220 kV) do TCTDL/CTRL quan
thu&
- Tgi ranh
giao nh4n din gift cac TCML: Khach hang mua
dia ban quan ly cua TCTDL nap se do TCTDL do chiu trach nhim Thoa
thu4n d'Au n6i.
tit cap dirt ap 110 kV tra len va co cong suAt
- D6i vii Khach hang mua
clang 1(3'T > 50 MW, truck khi Thoa thulan dau n6i, Don vi phai co 3'T ki6n chAp
thu4n cua EVN.
b. Cdp Tap doan:
truyen tai
EVN tai
EVN thoa thulan: Khach hang mua din trix tip
va thanh cai nha may din cua cac don vi phat din la don vi tri,rc th0c hoc
cong ty con do EVN nAm gift 100% von di&T Khach hang dm cac TCTDL
tai thanh cai nha may din cua cac don vi phat din la don vi trix thuOc
mua
ho;dc cong ty con do EVN nam gill 100% von lieu le, tai thanh cai tram bien ap
NPT va TCTDL.
giao nh4n
thuOc NPT quail ly, ho4c ranh
24.2- Them thu4n thi6t
Tir khi n114.'n
11,:t) so. thie't 1c6 do khach hang ho4c, dan vi Tu. vAn do khach hang kra
phai thoa th4n thiet ke bang van ban voi Khach hang
chon thgc hien, Don vi
th6, cac TCTDL chu dOng mo rCmg phan cap cho cac Dan vi
Can C1:1' vao
truc thuOc thoa thu4n dau not va thoa thulan thiet ke cong trinh di41.

Quy trinh cap dien

Di&I 25- Trinh tisx thuc hien
25.1- Khach hang giri E-16 sa cue nghi cdp,de
in theo quy dinh tai lieu 22 cho CTDL so
t4i ho4c
tux tiep cho clan vi
quyet quy dinh tai Dieu 21.
- TruZyng hop thuOc thAm quyL giai guy& cua CTDL/TCTDL, CTDL tiep nh4n
Ho soy c trach nhim chuyen Ho so cue nghi cap din cho CTDL/TCTDL trong
thei gian 02 ngdy lam v*.
- Trixeing hop thuOc thAm quyLl giai guy& cua EVN: CTDL tip nh4n F115 soy co
trach nhiem chuyen Ho soy cue nghi cap din cho TCTDL quan 1)"/ tren dia ban
trong thoi gian 02 ngay lam vic va TCTDL c6 trach nhiem trinh EVN trong then
gian 02 ngdy lam vic
- Dan vi CO thAm quy6'n giai quyet phdi c6 trach nhim lien he voi Khach hang cue
hung clan va thuc hin qua trinh cap din
25.2- Dan vi

krc hgn Khach hang tiled gian va tin hank khdo sat.

25.3- Khach hang thuc hien cac thu tuc c1.6 xac nNn phii hop voi quy hogch
luc &ye cap c thAm quyen phe du)* (co the thuic hi*itrueic khi de nghi Dan vi
luc cap din)
25.4- Dan vi
luc xem xet thoa thu4n vi tri di6m cidu not sau khi nhlan duvc I-16 so
de nghi
not cua Khach hang theo quy dinh tai khoan d DiL 22:
a. EVN uy quy&'n cho NPT thoa thu4n clAu not cho Khach hang cidu not \Tao lixth
di@a do NPT quan
b. EVN fly quy6'n cho Cong ty mua ban
(EPTC) thoa thu4n
not cho Khach
hang con 14i (khong thuc quyen pan ly cua NPT), thuc trach nhim thoa
thu;an dau not cua EVN tai Dieu 24
c. TCTDL to thuc hien ho:dc uy quy&I cho Cong ty
&Au not cho cac Khach hang mua dien \Tod
ap 110kV.
25.5- Tren co Thoa thulan vi tri di6m clAu n6i, Dan vi
Hap dong clau tu.

cao the thoa thu4n

luc va Khach hang k)"/

25.6- Khach hang jam v* voi cac co quan nha, nixac co thAm quyL Thoa thu4n
tuyen, 14p du an dau tix/thiet Ice 1c5T thu4t, phe duyle't bao cao danh gia tac dOng mOi
trixamg.
25.7- Khach hang thoa thu4n thie't 1c6 va lich cat dien du ki6n voi Dan vi c~ien luc
truck khi thi cong.
25.8- Giai phong mkt bang, xin giAy phep ciao &rang (n6u co), mua sAm vat to thie't
bi, to chile thi cong.

Quy trinh cap dien

di&-n clAu noi, Khach hang gixi ho so kie. 'm tra

25.9- Truck 30 ngay du kin long
dieu kien &mg din diem dau not theo guy dinh cho Dan vi
cong trinh, Khach hang thank lap Hoi 6ng nghi6n thu
25.10- Nghi6n thu d6ng
cong trinh, thank phan c Dan vi din luc tham gia.
kin 'long di61 Don vi die -1 luc thvc hien vi& ky
25.11- Khi cong trinh
HDMBD va (long dien cho Khach hang:
a. EVN fly quyLl cho Cong ty mua ban din ky ke't HDMBD d6i vii Khach hang
do EVN ban dien truc ti4) va, da, uy quy'en cho NPT/EPTC Thoa thu4n cidu
b. TCTDL thvc hi61 ho:dc uy quyen cho Cong ty lued
d6i vii Khach hang do TCTDL thoa tht4n dau n6i.

cao the 14 ket HDMBD

c. Cong ty TNHH MTV, COngty Co phAn Di61 luc 1c3r7 ket HDMBD vii khach
hang do Cong ty thoa th4n dau
Chuang IV- Cap dien theo yeu eau mua dien cua Dom vi mthe ngoai
nam ngoai lank tilt) Vikt Nam
Di&t. 26- D6i tucyng ap dung
Cac Don vi di6.1 'vac nu& ngodi, nam ngodi lank tht; Viet Nam mua din qua N th6ng
luoi din Que)c gia theo Thoa thOn h9p the gift hai Nha rank/ hai Chink
Di&i. 27- Co quan thdm quy&I cho phep
- Thu Wong Chink phu phe du)* chtl truang nua ban din v6i nuov ngodi qua luoi
din quoc gia dr cap di6.1ap 220 kV tra
truong mua ban diesn vii nu& ngodi qua lured di*i.
- BO,Cong Thuang phe duy -t
quoc gia c6 cap dien ap duoi 220 kV.
Dieu 28- Ho so. cue nghi phe duy -t chu truong
a. TO. trinh phe duy -t chu truang mua ban din vii nu& ngodi cfm Don vi
b. Van ban cue nghi mua lien cua phis nuac
c. Phuang an mua ban din vOi nuov ngodi, bao g6m cac not dung sau:
- Mo to so.17.0 hien tr4ng lued din khu vi,rc;
- Nhu c'au die -1 (cong sudt, din nang) bi6'u coo phu tai nam, ngdy din kink d6i
voi du an c cap din ap tir 110kV tra len), du kien ban cho nu& ngodi cho timg
nam trong giai doan phu hop \Tod giai don cua Quy hoach phat trien die -1 luc
quoc gia hOc Quy hoach phat trien din lvc dia phuang ducyc phe duy'ts,

Quy trinh cap

- Phuong an ddu not lued

nuac ngodi se mua
- Ke hoach Oat

gifra he th6ng din V* Nam ved luoi

phia

khu vijc dugc cap co tha9m quyen phe duyt.;

- Phuong an cidu not lued

bao Om: cong suAt,
nang, thoi diem du kin
mua ban din, di6m dau n6i, diem d4t thi6t bi do dem mua ban din, cap din ap
mua ban diO, the hi0 phuang an mua ban din ten ban do, so do ludd
khu
vtrc.
- Phan tick, 1-cra chon so 130 ve cong ngN, k'S'T thu4t, phuang an giai phong mat
bang, tai dinh cu neu ,c, cac anh huang
du an doi
moi truefng, sink thai,
phong chong chay no, an ninh, qui& phong (cloi
ch,r an c cap din ap tip
110kV tro. len);
- Xac dinh so bo: khi luting xay dung, tong mdc
tu, thoi gian thix hien chr an
cua phia Viet Nam. Phuong an huy dOng von theo,tien c10 h*1 qua kinh to
xa hOi cua du an va phan lcST von dau to(neu c) (cloi
du an c cap din ap tir
110kV tro. len);
- 1(6-tiu4n va kin nghi cac giai phap to chirc thi,rc
Trueyng hop Dan vi
sir dung luefi
mot coon vi quan 13'T huh din
khac thi phai co 3`T kie'n bang van ban dm don vi nay.
Dieu 29- Pile duy -t Chu trotting ban din
29.1- EVN/TCTDL khi nh4n duvc cue nghi mua
cua Don vi
hrc nuck ngoai
phil hop vii Thoa thu4n hop tac gifra hai Nha nuo.c/ hai Chinh phu, EVN/TCTDL
ding voi Dan vi
hre ntrefc ngodi 14'p HO so de nghi phe duy -t Chu truang ban
29.2- TCTDL trinh EVN Ho so. cue nghi phe duy't chtl truang ban din co cap c~ien ap
clued 110 kV thuOc pham vi cua TCTDL quan ly ho4c nhang dirr an do EVN giao cu
th6.
29.3- EVN c trach nhi01 trinh Ho so de nghi phe duy't Chu truong ban din de Cvc
Dieu tiet mien hie tham dinh.
29.4- Cuc lieu tit mien tkrc chiu trach nhim thAm dinh, ldy kin
y cac BO nganh
lien quan (n6u co) cue trinh BO Cong Thuang xem xet va trinh Chinh phu phe duy -t
doi vth cac du an c cap di0 ap 220 kV tro' len ho4c phe duy -t doi \Ted cac dux an c
CAI) di@l dip clued 220 kV.
Di&I 30- Phan cap thgc hien
30.1- EVN Chu tri thuc hien vi'c ban di'n cho Don vi
hrc nuo.c ngodi co cap
ap tit 110kV tra len va, phan cap cho NPT, Ao, EPTC, dam phan, ky ke't va thgc

Quy trinh cap mien

hien HDMBD theo Quye't dinh s6 246/QD-EVN ngay 26/4/2014 cua HDTV ban hanh
quy che dam phan, ky ket va thu.c hien hop gong mua ban din cac du an din.
30.2- EVN uy quy&I cho TCTDL dam phan, ky ket va quan 1T HDMBD cac du an
dau not vao lued din co cap din ap < 110 kV sau khi dugc phe duy -t, chii throng ban
di@a.
Di&I 31- Trinh to thvc hien cua cac TCTDL
31.1- TCTDL cung voi Dan vi din luc nuo.c ngodi 14p Ho so. cue nghi phe duy't chu
tracing theo not dung, nal tai Dieu 28, cho cac du an ban din thuOc phan cap cua
EVN va trinh EVN de xem xet, trinh Co quan quan 13'T Nha nuo.c co tham quyen phe
duy -t chu truang ban di@i.
31.2- Sau khi dugc phe duye:t chu trucmg ban din, Tap doan se thong bao cue TCTDL
cac not dung ye mat kST thu4t
nu& ngoai
thvc hien clam phan vii Dan vi
(Thoa thu4n dau noi, thoa thu4n do dem, cac thong so l(ST thu4t, tieu chuan ap dung, co
che van hank...); cac not dung thucmg mai (gia dien, &rig tien thanh toan, dieu khoan
thanh toan, cac notdung ye phap (chu the hop gong,, ngOn nga hgp clong,lu4t phap
phat tranh chap, boi thuoing thie:t hai, phat vi
ro, ca the
ca the chia se
ap
plwm hop 6ng, chAm dirt Va. hily 13.6 track nhiem cac ben) va du. thao HDMBD.
31.3- Hoan thanh cong tac dam phan TCTDL bao cao Tap doan ket qua dam phan va
HDMBD du thao cue trinh Tap doan thong qua truo.c khi thvc hien clau tu va 1cT ket
HDMBD.
31.4- Cac TCTDL thuc hi@-1 cfau tu xay dung cong trinh theo quy dinh cua Nha nuac
Vilt Nam va phan cap dm Tap doan ve dau tu xidy chmg, hoan thinkST ket HDMBD,
theo clOi, quan ly va thItyc hien HDMBD.

Quy trinh cap mien

CAC MAU GIAY BE NGHI MUA DIEN

(Ban hanh kern theo Quy trinh Cap mien
MAU 1: GIAY BE NGHI MUA DIEN PHUC VU MUC RICH SINH HOAT
LONG HOA xA HOI CHU NGHIA VIO' NAM
Diic 14p - Tw do - I-1#nh phtic
***
GIAY BE NGHI MUA DIEN
PHUC VIJ MC RICH SINH HOAT
Kinh
HQ

va ten:

So CMND

\TA,

ho clang chung (1)

do Cong an

c'Ap ngdy thang

nam....

Noi thtrong tru

S6 din thoai lien N va nhan nhan tin (SMS):
S6 Fax

; Email

Tai khoan s6

(2)

Tai ngan hang.

(3)

D6' nghi mua din 1 pha 0 ; 3 pha

Di"0 Wang sir dung cho muc Bich khac (n6u co).
Cong suat Tang 1()'T sir dung :

(4)

kW.

Dia di6m (tang 1()'7 sir dung din:

Tinh trang sir dung din hi01

Chtra CO din

; Dang dung cong to. chung

, ngay

thang

nam

Ben mua di0 (5)

(19,, ghi r5 119 va ten)

PhAn Ben ban di0hi: clanh clAu vao giAy to kern theo

1.16

I-1()' khAu thtreyng tru

Hgp cl6ng thue nha,

O S6 tam trill

GiAy chfrng nh4n quyL sir dung dat;

GiAy chirng n114'n quy6'n so him nha

GiAy uST quyL cim cac h0 sir dung

Tien chung

Quy trinh cap dien

1=1 Quye't djnh phan nha
Hap cl6ng mua ban nha
0 Hop d'ong uy quy&I quan ly &

0 Ban xac nh4n da thanh town het ng tin

din cua HO tack moi
El Ban danh sach cac 110 dung chung

six dung nha

, ngay

thang

nam

Dai din Ben ban din

(ghi r5 ho va ten)

I-WONG DAN
(1): Ghi ten Khach hang la ca nhan, holac ten dai dien cua h0 dung chung;
dich vu nhung
(2) va. (3) Khuy6n khich cac Khach hang cung cap thong tin d6 cung
khong bat buOc
piwc muc dich sinh hog 1'4 01 cung to. c them
Tang harp Khach hang mua
(4): Twang
hinh
ngodi muc dich sinh hog nhu san xuat. kinh doanh dich vu can ghi rO
sir dung
hog Ong
(5): LA ca nhan holac dal din Ben mua dien (dugc uy quyL).

Puy trinh cap dien

MAU 2: GIAY BE NGHI MUA DIVN PHUC VU MUC RICH NGOAI SINH HOAT
CONG I-16A xA HQI CHU NGHTA VIO' NAM
DO 14p Tty do - Hanh phtic
***
GIAY BE NGHI MUA DIN
PHUC VU MUC DiCH NGOAI SINH HOAT
Kinh
Ten co quan hoc ca nhan clang 14 mua din

(1).

Dai di/0 l Ong (ba).

So CMND:

(2).
do Cong an

cAp ngdy ....than

nam

Theo gidy uST quyL ngay

(3)

SO din thoai lien he va nhan nhan tin (SMS).

siz) Fax

; Email

Tai khoan s6.

Tai ngan hang.

Dia chi giao dich

(4)
(5)

; ma so thug

De nghi mua din 1 pha

; 3 pha

Cong suAt clang 14 sir clung :

kW.

Mvc clich sir dung difr

Dia diem clang 1c7 sir dpng di@l
Tinh trang sir dung dien hien tai: Clam cO din

Dang dung cong to. chung

BANG Kt CONG SUAT THIET BI SLR DUNG DIEN

Ten
thi6t 13i

Cong
suAt
(kW)

S6
He so Thai gian sir dung
luvng cl6ng
Tir
Tong
thai
an....

T6ng cong
suat Si!
dung
(kW)

1
2
3
4
5

Dien
nang
(kWh/nga
y)

Quy trinh cap mien

6
7
8
9

10
, ngay

thcing

nclin

Ben mua din (6)

ghi r ho va ten)

Phil' Ben ban din hi: danh clAu X vao giAy to. kern theo luu Ho so.:
El HO khAu thuong tru
O St) tam

Gidy chfrng nhan clang 1c3'T doanh

nghi0

GiAy chirpg nhan quy'en so. hau nha

Gidy chirng nNn clang 14 kinh doanh

Quy6t Binh phan nha

El Gidy chirng, nhan clang k3'7 hog dOng

O Giay phep clau tu;

El Hap cl6ng mua ban nha

O Hap gong riy quy'en quan ly &
sir dung nha
El Hop din thue nhaldia di6m
GiAy chirng nhan quy&I dvng d'At

El Quy6t dinh thanh 14 don vi

El GiAy uST quy&I cua Co. quan clang 1()'7
mua din
O Ban xac nh4n da thanh town het na tin
din dm HO tach mOi

ngay

thang

Warn

mai dien Ben ban din

(ghi r5 ho va ten)

Quy trinh cap dien

}WONG DAN
(1): Ghi ten Khach hang l ca nhan, hoac ten don vi clang k3'T mua di0;
(2) Ghi ten ca nhan dai diO dia Co quan/t6 chirc clang k)", mua dien
(3): Gidy uy guy& cho ca nhan dai dien cila co. quan/t6 chirc de mua
(4) va. (5) Ghi dAy du d6i voi ca quan/t6 chirc
Khuy6n khich Khach hang l ca nhan cung cap than tin cung cap dich
bat bulac
(6): L ca nhan ho4c dai dien Ben mua dien (duac uy quy&)

nhung khang

Quy trinh cap mien

PHU LUC 1
(Ban hanh kern then Quy trinh Cap Lien)
LONG HOA xA HO CHU NGI-liA VIET NAM
Di)c 14p Ttr do Hanh pink
, ngdy

thang

nam

HAP BONG EAU TU CONG TRINH HIEN

So.

/201... /HDDT

Ten eking trinh ...........

Gifra
TONG CONG TY HIEN LAC.../GONG TY HIEN LVC
va
(Ten Ben mua cliM)

Quy trInh clip On

Can cir BO 1u4t Dan six ngdy 14 thong 6 nam 2005;
Can dr Lu4t Di`O luc ngay 03 thong 12 nam 2004; Li.* sira doi, b64 sung mot so di'du caa Lujt Dien
lixc ngay 20 thong 11 nam 2012;
Can cir Nghi dinh,s6 137/2013/ND-CP ngay 21 thong 10 nam 2013
Chinh
quy dinh chi ti6t,
thi hanh mot dial caa Lu4t Dien lirc va Lu4t sira doi, bo sung mot so dieu cua Lu4t Dien luc;
Can cir nhu cAu mua dien dm Ben mua din va kha nang cung cap din cila Ben ban diO,
Chung toi
Ben ban din (Ben A):
Dia chi
Dai dien la ong (ba)

Chdc vu.

Theo van ban uST quyen

ngdy

Do ong (ba)

...Chirc vu

se) din thoai.

Fax.

Tai khoan

ky.

Email.

Tai Ngan hang.

Ma s6' thus.
Ben mua dien (Ben B):
Dai dien theo phap luat la long (ba)
Dia chi giao dich
GiAy chimg nh4n clang ky kinh doanh ho4c doanh nghi4) so
do

cap ngdy

Dai din l Ong (ba).

Chirc vu.

Theo van ban uST quy6'n s6.

ngay

Do long (ba)

Cluk vu

So CMND/ ho chi6u.

cap ngdy

se) din thoai.

Fax.

1()"/
tai

Email.

Ma s6 thue.
Tai khod'n

T4i Ngan hang.

Hai ben thoa thuan 14 Hop d6ng dau to ding trinh

nhismg not dung sau:

Di&I 1. Ni dung cu the

1. Hai ben thong nhAt dp dung CAC DIEU KHOAN CHUNG kem theo Hap d6ng nay.
2. Muc dich sir dung
3. Dia diem sir dung din.
4. Vi tri dat N th6ng do dem din nang.
5. Thai gian sir dung din.

Quy trinh cap clien

6. 1(6 hoach sir dung di/0:
a. Giai doan chay thir: Tir

Cong suAt yeu cau:

Pmax:
PTB:
Pmin:

Dien nang sir dung trung binh ngdy (Atb ngdy):

Di10 nang sir dung 1 thang (Akh):
b. Giai doan san xuAt thin Far

COng sudt yeu cau:

Pmax:

PTB:
Pmin:

Din Wang sir dung trung binh ngdy (Atb ngdy).

Di/0 Wang six dung 1 thang (Akh):
c. Giai doan san xudt chinh thuc: Tir
Cong suAt yeu

/
Pmax:
PTB:
Pmin:

Di/0 nang sir dung trung binh ngay (Atb ngdy):

(Wang img vai Neu do phu tai dien hinh 11* ngdy dem)
Di0 Wang sir dung 1 thang (Akh):
d. Bang clang Ic3'T biL c16 phu tai theo cac giai doan (kern theo l phu luc dm Hop dtmg nay)
7. Trach nhiem d'au tu cong trinh di/0 d6 cap di/0
1. Trach nhi'm Ben A
Pham vi cIA.0 tu:
Quy mo dAu tu

tram bin ap, dung lugng

kVA; DZ

km

kVA; DZ

km

Du kin von cfau ttr.

Ti6n dO thvc
2. Trach nhi'm Ben B
Pham vi cIA.0 tu:
Quy mo d'au tu

tram bin ap, dung lucmg

Du kin vtn dau ttrTi6n do thuc

3. Bien ban thod thulan ve vi4 clA.0 tu, khdo sat, thi cong rap d4t thie't bi do luOng cho he thermg do
(16m din Wang (kern theo l phu luc dm Hop d6ng nay).

Quy trinh cap clien

8. Gia tri bao lanh thtrc hien hop dtmg: la 10% gia tri von clan to dux ki6n,
Wang duang
9. Lai suAt tinh b6i thuong.
Ditu 2. Nheng thoa thu4n khac

Ditu 3. Dieu khoin thi hanh

1. Trong qua trinh thirc hien, neu Ben A,ho4c Ben B muorn sira
bo sung not dung &A thoa thu4n
trongHop (long nay, ben muon sera doi, bo sung not dung dm Hgp (long nay al the de nghi Ben
kia bang cach giri thong bao bang van ban. Trong yang 15 ngdy ke tit khi nhan &roc van ban de
nghi sira doi ho4c bo sung hop dong, hai ben se
nhau de thuang thao.
sira doi bo sung
hop &Ong chi CO
hrc thi hanh khi hai ben th6ng nhAt va
phu luc sixa d6i bo sung Hop
gong it nhat 30 ngay truOc khi Hai Benichap dung mua ban dien chinh thirc.
2. Hop d6ng nay c
ngdy Ben A n1- an,ducec bac, dam thirc hi'n hop cl6ng cho d6n khi
hai ben dux h*1 thanh 17 hop Tong nay. Hop don &roc 14.p thanh
ban Ben A Oa
ban, Ben B gift
ban.
BEN A

BEN B

Quy trinh cap dien

CAC DIEU KHOAN CHUNG
(Kern theo Hop clang adau hi cong trinh dien s
Dieu 1. Quyen va nghia vu ciia Ben A
1. Quy& dm Ben A
a. Tir chi ky hop dong mua ban di'n khi Ben B khong dau tu du cac not dung theo thoa thu4n tai
lc& hop (long
hanh
diem b khoan 7 Di'eu 1 dm Hop don nay va theo cac quy dinh
mua ban dien.
b. Diem tra dinh lcST va dOt xudt viec thuc hien cac dieu khoan da thod thqn duac ghi trong Hop
dang de lam co soy lap Nen ban n6u Ben B vi pham hop cl6ng.
a
C. Yeti cAu Ben B b6i thuong th* hai khi Ben B vi pham nhng

da cam kk

2. Nghia vu dm Ben A
a. Dam bao tri6n khai thuc hiO dau tu xay dung cong trinh theo not dung thoa thujn tai di'e'm a
khoan 7 Dieu 1 Hop dOng nay, dam bao tieu chuan ky thu4t theo thoa thuan va quy dinh, cung
cap din cho Ben B theo ke hoach ghi tai khoan 6 Dieu 1 dm. Hap dong khi Ben B da thut hien
day du trach nhiem theo quy dinh tai diem b khoan 7 Dieu 1 Hop dong nay.
b. Lip dat he th6ng do am di'n nang mua ban tai vi tri nett tai khoan 4 DiL 1 dm Hgp d6ng.
c. B6i thueyng thiet hai cho Ben B trong truong hop khong dam bao cung cap dien theo 1(6 hoach sir
dung cila Ben B ghi tai khoan 6 Dieu 1 &la Hop &Ong (Neu thgc t8 da gay thi't hai cho Ben B \TA.
B8n B co yeu cau bOi thuong) trir twang hop bat kha khong.
d. Giai tea thu bao lanh thuc hi'41 hop dong dm Ben B: Trong thai han 02 ngdy k6 tit ngdy hai ben
ky thanh 17 hap d6ng, Ben A phai c van ban xac nh4n gfri ngan hang Ben B giai toa lien bao
lanh thgc hien hop &rig cila Ben B. Neu sau theii han teen ma Ben A chua co van ban xac nh4n
giri ngan hang giai toa tien bao lanh thuc hi@l, hop dong cho Ben B thi Ben A phai tra th8m
khoan lien lai ch4m tra cho Ben B. Tien rai ch/4m tra dirge tinh bang so tien ch4rn tra nhan voi
slat do hai ben thoa thqn tai khoan 9 Dieu 1 Hop &Ong nay dm. Ngan hang Ben B c tai
khoan ghi trong Hgp dong tai thei diem thanh toan nhan veri so ngdy ch4m tra., tinh lir ngay phai
thanh toan den ngay Ben A thanh toan.
Di'6u 2. Quytn va nghia vu cila Ben B
1. QuyLl cua Ben B
a. Yeu au Ben A 1c/ hop cl6ng mua ban din khi B8n B cid co du cac dieu kin theo quy dinh.
b. Yeu cAu Ben A b6i thuong thit hai khi Ben A vi pham nghia vu cung cap di@.1 cho Ben B theo
ke hoach sir dun neu tai
c khoan 2 Di&I 1 Cac diL khoan chung nay.
2. Nghia vu cila Ben B
a. Co trach nhirn giai phong mat bang xay citrng cong trinh dien nhix thea thuan tai khoan 7 DiL 1
tuc dau to va xay Ong cong
ciia Hop dong, tao dieu kin tot nhat cho Ben A tier' hanh 14.p
trinh dung lien dO.
b. Dam bao xay dung cong trinh theo cac not dung da thoa thu4n tai diem b khoan 7 Dii&I 1 cila
Hop dong, dam bao fiat chuan icy thu4t theo thoa thqn va theo quy dinh.
c. Sir dung dien clang muc dick, ding suk \Ta san luting da. cam 1c6t tai DiL 1 dm Hop dOng. B6i
thueyng cho Ben A trong twang hap khong sir dung dung cong suat va san luting dang 14.

Quy trinh cap dien

d. Bao lanh thkrc hin hop citmg
Trong yang 10 ngdy ke tir ngdy Hop d6ng da clugc hai ben 1c)"71(6t, Ben B co trach nhi4n nOp cho
Ben A till! bao lanh thgc hi'n hop dong do ngan hang Ben B c tai khoan phat hanh de thanh
toan tien bOi thlreing va tien phat hop d6ng cho Ben A trong trt.thng hop Ben B vi pham hgp
Tong. Ben B CO ngifia vu du tri bao lanh thgc hi"0 hop Tong nay suot thed gian
hrc cua
Hop dung.
e. Diu ttr xay chyng ngu6n dien chr phOng (16 ter cung cap dien trong truerng hap N th6ng di/0 Qu6c
gia bi co gay mat din (neu thay can thiet).
f. Tao di&I kien d6 Ben A ki6m tra vi& thkrc hien cac diL khoan ghi trong Hop d6ng nay.
Ditu 3. Ben A boi thuimg va phut vi pham hcrp clOng cho Ben B
Trtraing hap Ben A khong dam bao cung cap
theo k6 hoach sir dung cila Ben I3 ghi tai khoan 6
Dieu 1 dia. Hop dong (Neu thvc dd gay th* hai cho Ben B va Ben B c yeu cau bOi thueing) trir
twang hap bat kha khang, Ben A phai boi thuang cho Ben B ninr sau:
a. Truing hgp khong cap dien vinh vien (khong cap dien Ice() dui 6 thing lien tuc cung duck coi la
khong cap din vinh vien, trir truer-rig hop Ben A clugc phep ngimg cap din theo quy dinh cua
phaplu4t): Tien boi thueng bang gia tri th* hai tri,rc tiep do hanh vi khong cap din gay nen.
b. Trtreng hop c6 cap di4inhung khong dung vii ke hoach da cam k6t:
CAp di@-ich4m so vii than gian dea cam kit:
Tbt = Lb X Tdb X nc

Trong
Tbt _

Gia tri b6i thuang (c16ng)

suit do hai ben thoa th4n tai khoan 9 Dieu 1 Hop d6ng nay cila Ngan hang Ben B c
tai khoan ghi trong Hop Tong tai theyi diem thanh town.
Lb - Lai

T6ng du town cong trinh (do Ben B dAu ttr xay dung chrov cap CO th'Am quyen phe duy't,
bao gom ca cong trinh sir dung va cong trinh cung irng di0)

Tdb

ne - So ngay ch4m cap dien

Da cap dien nhung cong suit cap thAp hcm k6 hoach sir dung dm Ben B d'a cam k6t:
Tbt = Lb X Tdb X

Trong do:
k _ he so b6i thtreyng (%) can cir cong suit

nhAt cap cho Ben B sir dung (PcAi))

Neu PcAp dat tir 30% an clueli 50% Pmax:

k = 40

1\16u Pcdp dat tir 10% d6n &raj 30% Pmax:

k = 60

1\16u PcAi) < 10% Pmax:

k = 80

Ngodimircb6i thlreing th* hai teen, trong moi tru6ng hop, Ben A con phai chiu tin phut vi pham
hop dong bang 8% ti6'n 136i thizong.
Ditu 4. Ben B boi thuirng va phut vi pham him dling cho Ben A

Quy trinh cap dien

Truoing hop Ben B khong sir dung din theo 1(6 ho4ch d'a.' cam k6t tai khoan 6 DiL 1 ciia Hop d6ng,
trir truing hop bAt kha khang, Ben B phai boi thuong cho Ben A voi gia tri nhu sau:
a. Truing hop khong sir dung vinh vin (khong six dung keo dai 6 thing lien tuc cling dirge coi la
khOng sir dung vinh vien): Tien boi thuong bang gia tri thit hai trgc tie do ihanh vi khong sir
gay nen bao g8m: Tien lai sulk vay ngan hang; lien ding van chuyen vat tu, vat lieu;
dung
cong
bi vitt bo sau khi thao
cong trinh; tien mua nguyen vat
cl4t va thao
lien cong
b. Truing hop cc') sir dung nhung khong climg vii ke hooch a cam
Sir dung ch4m so vii then gian da cam k&:
Tbt =

La x Tda x ne

Trong do:
Tbt

Gia tri 136i thuamg (dung)

La - Lai suit do hai ben th6a th4n tai khoan 9 Di'L 1 Hop dong nay dm Ngan hang Ben A co
tai khoan ghi trong Hop dong tai thei diem thanh town.
Tda T6ng dix town cong trinh (do Ben A cfau tu xay dixng cluo.c CAI) c thAm quy'en phe duyie't)
ns - S6' ngdy sir dung clf4m.
Da sir dung nhung thAp horn 1(6 hoach d'a cam k6t:
Tbt = La

x Tda x k

Trong do:
k - he so bt)i thueyng (%) can eft dien nang sir dung cila Ben B (Asd)
N6u Asd dat tit 30% an du6i 50% Akh:

k=40

1\16u Asd dat tit 10% an cluoi 30% Akh:

k ---- 60

N'L Asd < 10% Akh:

k = 80

Ngodia mircb6i thuong thiethai teen, trong mai twang hap, Ben B con phai chiu tien phat vi pham
hop dOng bang 8% tien boi thueyng.
Ditn 5. BAt kha khang
a. Trong Hop d6'ng, "Bit kha khang" co nghTa l six kin, tinh hu6ng ho4c sir ke't hop cac sir kien
toan be. hay mot
hoc tinh huong gay can tra , gay tri hoan cho mot ben trong vi& thvc
phan cac nghTa vu cua minh theo Hgp &Ong, nhung chi khi cac six kin ho4c tinh huong dO thoa
man cac dieu kin sau:
Nam ngoai kha nang ki6m soat hop 1T dm ben bi anh huong;
Khong do 18i hoac six bAt can dm ben bi anh huong;
Khong the tranh &rot cho du ben bi anh huong da nolgc ap dung cac bien phap kl-fac phuc.
b. Theo cac quy dinh caa khoan a diL nay, BAt kha khang bao gom, nhung khong
trueng hop sau:

han o cac

Cdc hien tuvng tit nhien bao gom thien tai, dich Nnh, hod hoan, lu lut, song thAn, xody 16c, han
han, clOng dat cao han cap thiet ke, sam set cao han mire thiet Ice;

Quy tranh cap mien

Chi6n tranh, hanh ciOng xam lugc, khung b6, bao loan, not chi6n, pha hoai ho4c cac hanh dOng
thu dich khac;
cong va cac hoat Ong ngirng tre cong vi& khong phai do 18i cua mot trong hai ben gay ra.
c. khong 1e thuck vac) quy dinh tai khoan a diL nay, BAt Kha Ithang khong bao g6m:
Chi phi gia tang ho4c cac diL kien bAt lgi khac;
Vi& Ben B khong tuan thu cac tieu chuAn dau not luai din ho:dc cac tieu chuAn khac ap dung
cho vi& dau noi.
d. Thong bao BAt kha khang
Ben bi anh huong cua BAt kha khang phai thong bao cho ben kia ve six ki"0, tinh hu6ng to
thanh Bat kha khang trong thei gian sam nhat co the nhung khOng clugc muon hen mot (01)
ngdy ke tir khi thong tin lien lac dad san sang . Thong bao phai bao
day
chi filet ye sir
huong too thanh Bat kha khang, tac dOng cAa Bat kha khang doir vOi vi& thus hiO'n
nghia vu theo Hgp &mg ciia ben bi anh huong va kien nghi cac bin phap khac phuc. Ben bi anh
huong phai cung cap cac bap coo thuOng xuyen cho ben kia ve vi& trien khai cac bin ha
khac phuc nham ngan, ch4n ho4c giam nhc nhang tac clOng dm Bat kha khang va cac thong tin
khac ma ben kia yeu cau mot cach he
e. ITO qua cila BAt kha. khang
Khong ben nap phai chiu track nhim ho4c bi coi la vi pham hop d6ng ho:dc 6)161 do khong thuv
hien ho4c ch4m tre trong vi& tuan
cac nghia vu
minh theo Hgp dong khi xay ra Bat kha
khang.
f. N6u mot ben do BAt kha khang ma khong th6 thgc hien nghia vu cua minh theo quy dinh trong
Hgp (long trong yang 180 ngay lien tic ke tir ngay xay raBat kha khang, Cac ben sau do c
quyen don phuong cham dirt Hgp Tong. Ben th?c hien quyen don phuo'ng cham dirt Hop dong
truac tiled han phai gtri van ban thong bao cho ben kia truac it nhat 60 ngdy tiled diem muon
cham dirt Hap dong.
g. Cac nghia vu phat sinh truac khi xay ra BAt kha khang clau khong &ITN mien trir do Bdt kha
khang.
Ditu 6. Phtrung thiic thanh town tien boi thuirng va tien ph#t
Trong tiled han 30 ngdy ke tir ngdy Ben vi pham nh;an dugc yeu cAu b6i thuong thiet hai ho4c ,ngdy
c ket lujn
T6a nhan
c themquyen, ben vi pham co tranh nhi@n thanh toan duso tien
da thong bao. Qua then han tren ma chua thanh toan
1. N6u Ben B clugc b6i thuong thi c quyiL khAu trir vao tien mua dien hang thong khi thtrc hien
he dong mua ban din.
2. Ne'u Ben A dugc b6i thuong thi c quy& yeu c'au ngan hang bao lanh se') tin dm. Ben B thay
mat Ben B thanh toan so tien boi thuang cho Ben A. Ngodi ra, Ben B se phai thanh toan them
neu gia tri neu trong thu bao lanh thkrc hin hop dong khong du de thanh toan tien boi thuong,
tien phat.
Ditu 7. Giai quyet tranh chAp
Hai ben cam k6t thcrc hin dung, dAy du cac diL khoan cla.,cara rke't trong hop d6ng nay. Trueng hgp
phat sinh tranh chap, hai ben se thuong lung giai quyet. Neu thuong lug khong thanh thi sau

r
Quy tranh cap dien
15 ngdy ke tit ngdy phat sinh tranh chip, mot trong hai ben c quy&I gui h6 so den T6a an nhan dan
c tham quyen de gial quyet theo quy dinh cua pha.'plu4t.
Dieu 8. Thanh 1ST hop ang
Hai ben th6ng nhAt thanh ly Hop emg nay khi Ben B sir dung din 1 thong dat tir 50% tr6 len so vai
don san xuat chinh thirc tai diem c khoan DiL 1 Hgp dong (Asd 50%
mire dal clang l(ST trong
Akh).
Dieu 9. Ngon ngit six dung trong hop oiling
Hop cl6ng va cac tai lieu giao dich lien quan d6n hop d6ng dux ye vi& bang ti6ng V*.
Dieu 10. Lu4t Ap dung
Lu;at diL chinh hop dong la phaplOt Vi't Nam.

B. QUY TRiNH KY KET VA QUAN 1.4)'( HOP BONG MUA BAN DIEN
Chuang I. Quy dinh chung
Dieu 1- Ca so. thi& 14p va muc dich cua HDMBD
hanh
pi* luat v6' hap
1.1- HDMBD duac thie't lap tren ca cac quy dinh
&Ong va cac not dung hai ben mua, ban din thOa thu'On va cam ket thirc
1.2- HDMBD dugc hai ben mua, ban din thoa thu'O.n l(ST k6t, la van ban phap 1ST xac
dinh rs3 quyen han, nghia vu vam6i quan he gift Ben ban din va Ben mua din
trong qua trinh thgc hien cac dieu khoan ve mua, ban dien theo quy dinh cua phap
1u4t.
Dieu 2- Phan loci HDMBD
HDMBD lap d6ng thei han,g6m loci:
2.1- HDMBD phvc
muc dich sinh hog: Ap dung cho khach hang mua dien sir
dung cho muc dich chinh sinh hog.
2.2- HDMBD phuc
dich ngodi sinh hog: Ap dung cho khach hang mua dien
ngodi muc dich sinh hog (san xuat, kinh doanh, dich vu, ca quan hanh chinh six
ho4 khach hang la dan vi ban le diftn.
Di&I 3- Di&T kinic)'Tk'et HDMBD phvc vu muc dich sinh hog
3.1- Chu th6 ky k6t hap d6ng: Ben mua dien c du nang hic hanh vi dan sir theo quy
dinh cua phap 1u4t; doi \Ted nhang ngithi bi han the ho4c mat ho4c khong c nang
hanh vi dan str, phai do ngueii dai dien theo phaplOt xac lap, thirc hien theo quy dinh
cua phap
3.2- Ben mua dien co du h6 sa neu tai Di&I 8 dm quy trinh nay.
Ditu 4- DiL ki4114 k& HDMBD ngodi muc dich sinh ho4t
4.1-

au th6kky e't hop dong:

- Ben mua dien la to chdc: L ngueyi clai din hop phap theo quy dinh cua phap
1u4t hoc nguari ducic uy quyen.
- Ben mua dien l ca nhan: Chu th6 c du nang ltrc hanh vi dan six theo quy dinh
cua phap
4.2- Ben mua dien c du ho sa d6' nghi mua dien quy dinh tai DiL 8 cila quy trinh
nay.
Di41 5- Phan cap, uy quy6'n ksTke't va thirc hien HDMBD
5.1- D6i vOi EVN:
- T6ng giam cl6c EVN uST quy6'n cho Giam dew EPTC ky k6t va thirc hien
HDMBD doi vci khach hang: (i) La Dan vi Dien lire nuOc ngodi, nam ngodi
lanh tho V* Nam mua dien tir kith din co cap din ap tir 110kV tra len; (ii)
Mua dien trirc tiep vOi EVN tai
truyen tai va thanh cdi nha may di@l
cua cac dan vi phat dien la clan vi true thuOc hoc clang ty con do EVN nam gift
100% van dieu le.

quan 1ST
- T6ng giam d6c EVN quy'en cho T6ng Giam cl6c TCTDL IcS7
HDMBD cl6i \TM khach hang: (i) L Dan vi Dien hrc nueic ngodi, nam ngodi
ldnh tho Viet Nam mua dien tir luoi dien CO cap di@l ap &I'M 110 kV; (ii) Mua
dien trisc tiep tir thanh cdi cac nha may di'n co cong suat d4t dr 30 MW tro.
xuOng.
5.2- D6i voi TCTDL:
- T6ng giam d6c TCTDL
hoac nguei dugc uST quy& lcS7 k6t va thtschin
HDMBD doi vai khach hang:
Mua dien trtrc tiep tir thanh cdi tram bien ap
(110 kV hoac 220 kV) do TCTDL quan 1)"7; (ii) Mua dien \TM di'01 ap 110 kV
ho*O.c dien dip duai 110 kV c cong sulk tram bi6n ap tir 10.000 kVA tr.& len.
- T'O'ng giam d6c TCTDL thanh pho hoc nguei duac uST quyL Ic)r7 ket va thisc
hi'41 HDMBD doi \TM khach hang: (i) Mua dien trirc tiep tit thanh cai tram bien
ap (110 kV ho:dc 220 kV) do TCTDL quan VT; (ii) Mua di/0 voi dien ap 110 kV
ho:dc
duai 110 kV c cong suat tram bien dp tir 2.000 kVA to' len.
5.3- D6i voi cac CTDL:
Giam d6c CTDLthuOc TCTDL mienhoa:.c nguen dugc quy&lc)'7 k6, t va thirc
hien HDMBD doi \TM vai khach hang mua dien tir lued dien trung ap c cong
suat tram Nan ap du6i 10.000 kVA.
- Giam d6c Cong ty TNHH MTV Dien lire, Cong ty co phAn Di0n lirc ho4c nguefi
clugc UST quyen Ic)"7 ket va tiwc hien HDMBD clOi \TM khach hang mua
tnrc
tiep thanh cai tram bi6n ap (110 kV hoc 220 kV) do CTDL quan 1)'7; Khach
hang mua dien vai dien ap 110 kV hoc dien ap duai 110 kV co cong suat tram
bi6n ap tir 2.000 kVA tra len.
- Giam cl6c CTDL thulac TCTDL thanh ph6 hoc nguoi dugc LIST quy&ilc)r7 k6t va
thirc hi41 HDMBD doi vai khach hang mua dien tir
dien trung ap co ,cong
suat tram bien ap &I'M 2.000 kVA va khach hang mua di'01 sau tram bien ap
phan phoi ha the trong dia ban don vi quan
5.4- D6i vai cac Hien hrc:
Dien lire huyn trirc thuOc cac CTDL tinh Ic)'7 k6t
- Giam cl6c ho4c Pho Giam
va thisc hien HDMBD doi voi khach hang mua dien tir lurai dien trung ap c
cong suat tram bien ap duai 500 kVA va khach hang mua di`n sau tram bien ap
phan phoi ha the trong dia ban dun vi quan
- Giam cl6ch0c PhO Giam (16c Dien krc thanh ph& thi xa trcrc thuOc cac CTDL
tinh ky ket va thirchien HDMBD doi vai khach hang mua dien tir luoi dien
sau
trung ap c cong suat tram bien &I'M 1.000 kVA va khach hang mua
tram bien ap phan phoi ha the trong dia ban don vi quan 1ST.
- Giam doc hoc Pho Giam d6c Dien hre trgc thuOc Cong ty TNHH MTV Di'41
l?c va Cong ty c6 phAn Di41 krc 1c7 1(6-t va thirc hien HDMBD cl6i voi khach
hang mua di1en tir ltxai dien trung ap c cong suat tram bien ap &rad 2.000 kVA
va khach hang mua
sau tram bien ap phan phoi ha the trong dia ban don vi
5.5- Can C1:1 vao dien kien cu th6, cac TCTDL chu dOng thirc hi'n co ch6 phan cap
cho cac CTDL, Dien krc trirc thuOc bang hoc tren cac mire quy dinh neu tren.

Ditu 6- Nioi dung HDMBD

6.1- NOi dung HDMBD phijc vu muc dich sinh hog:
dinh cila Bo Gong Thuong.

theo not dung guy

6.2- Ni dung HDMBD ngoai muc dich sinh hog bao g'am:
- Chu the hop c16'ng;
- Muc dich sir dung;
Tieu chudn va chit luang dich vu;
- Gia dien, phuong thirc va thoi han thank town;
- Quyan va nghia vu caa cac ben;
Trach nhim do vi pham hop cl6ng;
Cac not dung khac do hai ben thoa thu4n (n6u c6);
- Dieu kien chArn dirt hap cit\ng;
ltrc va thad han cila hop cl?ing.
6.3- Ng& ngfr sir dung trong HDMBD la tie'ng V*. Throng
d4c biet khi khach
hang yeu cau thi co them ban HDMBD dich sang ngon ngfr tieng Anh.
DiI 7- Mau HDMBD
7.1- TCTDL c trach nhiem huong clan the dun vi trirc thuOc thOa thuanke't
HDMBD voi khach hang theo 'Huang clan 1()'71(4't HDMBD cua EVN', neu tai Phu
hic 1 dm Quy trinh nay.
7.2- Cac TCTDL bien sop tai lieu huang dan sir dung dien an town, tilt kiem, h*1
qua (nOi dung day du, ngan gon, hinh thfic de de tuyen truyen
giao cho khach
hang ding vii HDMBD.
Chuang II. Thu tuc ky ke't hop dog mua ban din
Dieu 8- H6 so 1c)"71(6t HDMBD
8.1- D6i v6i trueng hop 147 ket HDMBD

khach hang mai

a. BO ho sor da,
quy& CAI)
quy dinh tai Quy trinh ca din (do Phong giao
dich khach hang ciia Don vi Di41 ltrc cung cap).
b. Bien ban xac dinh gia ban din theo cl6i tugng ap dung
(e c6).
gnu
8.2- D'6i Wei trueng hgp khach hang nghi sang ten HDMBD:
a. Gidy de nghi efia khach hang c )rTkie'n c16ng )"7
HDMBD ho4c c 01
trong cae gidy to' neu tai mix 2 khoan 9.1, 9.2 Di6'u 9Quy trinh Cap din ho4c
c xac nh4n cua chinh quyen dia phuo'ng.
Truong hap khach hang khong c gia'y to' tren, Dun vi Di@-1 ltrc c van bangi:ri
cho chu HDMBD cu. Sau thoi han 15 ngay neu khong nhan dugc tra led cila chit
HDMBD eft thi Dcm vi Di@-1 lkrc de nghi khach hang sang ten HDMBD co van
ban cam ke't chiu trach nhi'e'rn truoc phap lu'dt /' d61/4 nghi sang ten HDMBD khi
co khieu n4i cua chu HDMBD

b. B01-16 so. cua HDMBD di (do b0 ph4n quan HDMBD cung cap),
c. Xac nhan thanh toan tie -1 din cua chu HDMBD ca (do b0 ph4n theo clOi no.
thi phai c van ban clon0 ctia khach
cung cap). Truemg ho.p chil di con
hang sang ten HDMBD (chu mai) chiu trach nhiem thanh toan so tien ng cua
chu HDMBD
8.3- D6i vai tnremg hip sira doi, b6 sung HDMBD:
a. Gidy de nghi cua khach hang de nghi b6 sung, sira doi, gia han HDMBD neu ro
13'T do can bo sung, sira doi, gia han,
b. BO h15 so. cila HDMBD ea (do b(5 ph4n quan ly HDMBD cung cap).
8.4- D6i voi twang lagp ky lai HDMBD:
a. Gidy yeu cAu dm ben de nghi ky lai HDMBD trong do neu rO Vi do can ky lai,
b. BO h6 so. cua HDMBD cu (do b0 phan quan ly HDMBD cung cap).
Di&I 9- T6 chirc tip nhan 116 so. ky ket HDMBD
9.1- BO phan tip nhjn h6 so. ky 1(6t HDMBD (thuOc Phong giao dich khach hang) c
trach nhiOn giai quyet cac thu We ye HDMBD cua khach hang bao Om: 17
sang ten, bo sung, sira doi (thay doi bieu do phv tai,
dich sir dung di01, ...), gia
han, thanh ly. BO plf4n nay c trach nhiOn:
a. Kimtra h6 so. 14 k6t HDMBD de tra loci ng ay cho khach hang bang giAy bien
nh4n, trong do co ghi thoi gian ky ket HDMBD (twang imp khach hang dd co
du ho so.) ho4c nhang ho so. can b6 sung (twang hop khach hang dm thieu ho
so).
b. Hoan thin 116 so, thvc hi/0 thu tuc ky kat HDMBD.
9.2- Khong thu tiL11-16 so. lam thil tuc ky ket HDMBD.
Ditu 10-)'7
Icy HDMBD
10.1- D6i \TM khach hang mua din phuc vu muc dich sinh hog:
Tai mot dia di6m clang ky mua di01:
a. Ben mua d*1 l mot hO gia dinh sir dung s6 ho khAu hoac so tam -ail' ho:dc mot
trong cac giay toi khac theo quy dinh de clang ky mua din chi duvc ky 01 Hgp
&rig.
b. Ben mua din la ngueei thug nha de' a thirc hi01 theo Quy dinh v&' thvc hi01 gia
ban din do BO Cong Thuang ban hanh.
c. Ben mua di01. gom nhieu 110 sir dung din chung co th6 ky 01 Hop cl6ng va duvc
ap dung gia ban din theo Quy dinh ye thvc hi01 gia ban din do BO Gong
Thuong ban hanh.
10.2- D6i vai khach hang mua din phvc vu muc dich ngodi sinh hog: S6 luting
HDMBD ky ket vai mot khach hang do Don vi Di0n krc thoa thu 4n vai khach hang
quyet dinh lira chan mot trong cac phlremg thik sau:
a. Mtii dia di6m dung din

Vet 01 HDMBD.

b. Mot HDMBD chung cho khach hang co nhiL dia di6m sir clung din voi nhirng
dieu khoan chung va kern theo phAn phu lvc HDMBD cu the cho tirng dia diem
ho4c tirng mtjc dich stir dung dien khac nhau.
10.3- Thai han \fa hi'0 lexc cua HDMBD ngodi sinh hog:
a. Thai han cua HDMBD: Ithong vuot qua died han thue nha; theri han thue cidt;
thoi han giay clang
kinh doanh, thai han giay he clau tu;... tai dia diem mua
die:n nhung toi da khong qua 05 nam.
b. Hi'0 hrc cua HDMBD:
D6i \Tad HDMBD khach hang moi,
dien thuung mai;

ctla HDMBD tir ngdy dong

- D6i \Ted HDMBD phijc ngodi

dich sinh hog co dam bao hop dog,
hi'Oli,rc cua HDMBD ke tir ngay thu bao lanh ngan hang c hi41 kre,
-

voi twang hop 14 14i, 136. sung, gia

ke tfx ngdy cac ben 14 ket HDMBD.

HDMBD: 1E41

caa HDMBD

10.4- HDMBD ducic 14'p hai ban, m8i ben giir mot ban. Rieng doi \Tad HDMBD
ngodi muc dich sinh hog -al)/ theo yeu cau cua khach hang de thoa thu4n
lugng
ban HDMBD.
10.5- Ben ban din dux thao tilt& HDMBD giri (16n Ben mua dien de thuang thao va
1c)"/HDMBD.
10.6- D6i ved khach hang c nhu cAu sir dung

ngan han (clu6i 12 thang):

a. Dan vi Dien hrc huang dan c16 khach hang lam thil tuc bao lanh ngan hang hoac
d4t coc mot khoan tien Wan irng yeti san lugng d*-1 clang 14 dux kien sir dung,
toi da khong qua. 1,5 thang tien dien ho4c so ngdy clang 14 sir dung dien, tien cl4t
coc khong tinh lai. Ngay khi thanh ly HDMBD nganh4n, Don vi Dien 1-krcphai
thgc hien thu tuc giai toa bao lanh hoc hoan tra lai so tien khach hang da cl4t
ON.
b. Truemg hap h6t thoi Ilan hop citmg ng"an han, khach hang tiep tuc c nhu cAu six
dung dien ngan han thi Dan vi Dien lurc lam thil tuc thanh 1)", HDMBD cu v l()"7
ket HDMBD
Chuang III. Thiyc MO hop ding mua bin din
Di&i 11- Diem tra HDMBD
11.1- Dan vi Dien hrc chiu trach nhim to chirc thi,rc hi41 HDMBD vai khach hang.
ThuOng xuyen kiem tra vi& thixc hi'n ,HDMBD de khac phvc kip thoi nhang sai sot
clia Ben ban din, neu hat
CO van de lien quan den khach hang, trong cac not
dung, nhu: Thay cloi muc dich sir dung dien, chat lugng he thong do dem, thanh toan
tien
Dan vi Dien lexc phai thong bao va cang khach hang gi6i quyet kip thei.
11.2- Do'i vai cac khach hang l don vi ban le din, khach hang ap dung nhiu mdc
gia ban din khac nhau, khach hang thueng xuyen thay doi muc dich sir dung
khach hang c 02 110 dun chung tra len, it nhAt 01 lan trong 12 than Dan vi Dien

trong HDMBD va thoa thuan lai gia ban din vai

l~rcphai den kiehmtra v*,dp
khach hang theo ket qua kiem tra thvic te.
Ditu 12- Giai quy6t phut sinh trong qua tranh thvc hien HDMBD
12.1- Trong thei gian thirc hienHDMBD n6u khach hang c van ban denghi thay
hai ben ban bac, thoa thuan bang van ban de bo sung phi
doi, bo sung HDMBD,
luc HDMBD hoac thanh ly HDMBD cu gong theil(3'T ke't HDMBD
Twang hop thank ly HDMBD cu d6ng theik3'T ket HDMBD
a. 1,4p Bien ban thanh 13`T HDMBD trong do phai ghi rO se) tien khach hang cern no.
thue.ng, tien phat, ....) va thoi han
(tien di01, tien con suat han khang, tien
khach hang cam ket thanh toan het ng.
b. L4p HDMBD mai trong do phai ghi not dung yeu c'au khach hang thanh town
day du, dung han so tien con n9. da ghi trong Bien ban thanh ly HDMBD cu (tai
DiL khoan thoa thu4n khac).
12.2- Khong chum han 30 ngdy truck ngdy he't hien lusc cua HDMBD, Dan vi Dien
Giay thong bdo den khach hang de tien hanh thft tuc gia han ho4c thanh
phai
13'T HDMBD.
12.3- Trong \Tong 07 ngdy lam vi& ke tir khi n1-14'n rduo.c khi6u nai,,yuang mac cua
khach hang ye vi&thu.c hi01 HDMBD (Tra. cac khieu nai, yuang mac ye con to do
dem, ye hoa dcm tien din ... da duvc quy dinh thei gian giai quyet trong Luat Dien
ket HDMBD phai to
luc va cac van ban huong dan thi hanh), Dan vi Di@-1 lirc
quyet kip thei theo tham quyen tren co. so. cac not dung thod thu4n tai
chirc
HDMBD da. 1(3'7 ket gift hai ben mua va ban din. Neu thuang lugng khong thanh,
mat ben ho4c hai ben c quyen giri van ban de nghi Cvc Dieu tiet din lvc/So. Clang
Thuang giai quyet tranh chap theo tham quyen. Neu mot trong hai ben khong nhat tri
yai ket lu'dn cua Cue Dieu tiet D*1 lv.c/So. Cong Thuang till co quyen dua ra Trong
tai thuong mai hoc khai kien tai Tod an de giai quyet.
12.4- Thong bao ngng,
u giam mirc cung cap di n. dua.c tlwc hien bang mot trong cac
hinh thik: van ban, din bao, di4ithoai, fax, tin nhan (SMS), thu dien tir (Email), cac
phuang tien thong tin dai chung ma hai ben da thod thu4n trong HDMBD.
Dui din dm Dan vi Di10 hrc 1c3'T thong bao ngirng, giam cung cap din ngueri dai
dien 119.p phap ho4c ngueri duo.c fly quyen theo quy dinh cua phap 1u4t. Twang hgp
the)a thu 4n
quyen 1c3r/ thong bao ngung, giam cung cap din
khdc phai duvc
trong hop dong mua ban di61.
12.5- Doi vai twang hop 1c3'7 lai HDMBD tien hanh d6ng thai vai 14. thank13`7
HDMBD cu (trir trueing hop 1c3`7 lai HDMBD do ca quan quart ly nha nuac co tham
quy6'n yeu cau 1(3'T lai HDMBD va trong HDMBD cu c ghi ro thoa thulan nay).
HDMBD cl thanh 13"/ phai dong &du "THANH 1_,\"7" tren HDMBD. Thai han luu tra
HDMBD da duvc thanh ly l 05 num.
Di&I 13- Thanh ly HDMBD
13.1- Thanh 13'7 HDMBD trong cac trueing hop sau:
a. HDMBD duoic thvc hien xong.
b. HDMBD h6t thoi han c hi'41 lirc va khong 6) sir thoa thu4n cua ca hai ben gia
han HDMBD do.

c. Ben mua di4ithay d6i dia di6m mua

d. Ben mua dien c van ban chAm dirt HDMBD.
e. HDMBD da bi xir ly theo phap lu'Ot ve HDMBD.
f. Ben mua di/0 la to chirc, 110 kinh doanh bi thu h6igiAy he ang 1(3'7 kinh
doanh, bi giai the hoc pha san; Ben mua din la ca nhan matquyen con clan
ho4c ch6t khong co ngued thay the hop phap.
g. MOt trong cac ben c van ban de nghi thay cf6i HDMBD.
h. Ben ban din duot phdp don phuang chdm dirt HDMBD tronggcac truing hop
- Do khach hang khong sir dung dien trong then gian 06 thang lien tuc ma
khong co thong bac) cho Ben ban din; hoc
- Khach hang mua dien phvc vu muc dich sinh hog cla sang ten ban nha cho
chil mai va da thanh toan het cac khoan not cho Ben ban din, ho4c
Khach hang (chu HDMBD cu) khong coy
kin khac sau 15 ngdy tir ngdy
Ben ban din c van ban de nghi xac nil:an sang ten HDMBD (theo mvc a
khoan 8.2 DiL 8 dm quy trinh nay).
13.2- Thu tt.ic thanh ly HDMBD thvc hien sau khi hai ben da hoan thanh vi& thanh,
quy6t toan cac khoan ng: Ti6'n din; ti& b6i thuong va phat (n6u co)... d cam 1(6t
thanh toan neu trong HDMBD.
13.3- Trueng hap khong thanh 1)'7 dugc HDMBD do khach hang bi pha san, hoc boi
nhang VT do biAt kha khang, Don vi
ltrc hai lam thil tuc
Oa
va cac ca
quan nha nuo(c co lien quan de giai quyet theo quy dinh cila phap luat.
Chuang IV. Quin 1y hap dilng mua ban din
Di&I 14- NOi dung thong tin cila HDMBD duce quan 1)'7 tren may tinh, "CAu trtIc file
ho so khach hang" quy dinh tai Phij ltic 4 dm quy trinh nay va trong chuang trinh
CMIS.
Diu 15- BO phan quail b'THDMBD c trach
Luu

va quan cac thong tin v6' khach hang tren may tinh theo quy dinh.

- Trirre tie ca nh;at va sira d6i kip thei cac thong tin lien quan

HDMBD.

- Bao mat va dam bao dO tin cay, an toan

ThOng bac) kip thoi va dAy du cac thong tin mai dm HDMBD 1c)'T
voi khach
hang (HDMBD Ic)'T men; phti lye b6 sung; sfra doi,gia han ...) cho cac b0 ph;an lien
quan den nghi0 vu quan ly kinh doanh dien nang dam bao thgc hien khep kin day
chuyen kinh doanh dich vu khach hang.
Thiet 1413 h6 so quan 1)'T va km gift HDMBD den khi thanh chuyen HDMBD da
thanh ,13'7 cho 130 phan luu trfr theo quy dinh. Ho sa quan ly HDMBD dung trong
bao ho so rieng mang so ctla ban HDMBD va dugc hmOa, bao quan chu ciao,
khoa hoc, d8 tim.

- Thtyc hien theo quy dinh tai DiL 9, Dieu 12 va DiL 13 dm quy tranh nay. Hang
thang, tong hop bao cao so lugng cac loaf HDMBD.
Chu'An bi cua di! cac diL kin cho vi& lai ho;dc gia han HDMBD khi het that
han c hie:u
Kimtra vi& thirc hien va xir 13'T vi pham HDMBD
Di&I 16- Kiem
ki6m tra vi&
lixc 1(3'T HDMBD phai thuoing xuyen
16.1- Cac Dan vi
thvc hien HDMBD theo quy dinh tai Thong tu27/2013/TT-BCT ngdy 31 thang 10
nam 2013 cfmB0 Cong Thuang quy dinh ye Kiem tra boat ding dien lgc va su dung
die;n, giai quyet tranh chap HDMBD.
16.2- TAt ca hanh vi viphm HDMBD xir 13'T theo cac di'du khoan cua dugc hai ben
cam k6t ghi trong HDMBD va theo quy dinh cua phap Wt.

Phu luc 1
litrONG DAN KY KETHP BONG MUA BAN DIEN
A. MIX RICH SINH HOAT
a. Mau HDMBD phvc vu muc dich sinh hog (Phi,' 'tic 2) chia thanh 02,ph'an: PhAn
Hop gong (Om thong tin cila Ben ban, din, Ben mua din va cac dieu khoan cu
the) va phan Cac dieu khoan chung (gom cac dieu khoanp rclung cho tat ca. cac
khach hang). Cac Dan vi
ltre thtrc
in mau thong nhat theoquy dinh cua
EVN.
b. NhUng diL hxu 3'7 trong qua trinh sop thao phAn Hop cl6ng:
- Khoan 3 di&I 1: Chiai) dung trong truemg hop CTDL/Di0 krc mai tie nh:an
nguyen tang luai dien ha ap nOng thon do luoi dien chua dam bao chat luvng
dien ap tai vi tri do dem cap cho khach hang, trong tiled gian nay thoa thujn vai
khach hang vi tri xac dinh, chat lucyng
ap danh dinh
dau ctrc phia did cap
dm may bien ap phan phoi ha ap. Thai gian thoa thuan chat lugng
ap phu
hop voi thei gian dtr kien cai tao luoi din ha ap Gila ben ban di41. Ngodi thoi gian
neu tren, neu CTDL/Din li,rc chua thixc hien cai ciao du gc tired din ha apphai
thOa thuJn bo sung bang phu luc HDMBD.
- Muc c khoan 5 diL1: TuS, theo diL
don vi
chon cac hinh thdc thong
bdo thanh toan cu the (van ,ban, fax, din thoai, thu
td, tin nhan SMS,...) phu
hop ATM dieu
thgc to ghi vao hop gong.
- DiL 2: Can cu. vao diL kien thgc t6 cua congg tac kink doanh, TCTDL c th6
huOng clan thOa thu4n them nOi dung khac nhixng khong dugc trai yogi quy dinh
cua phaRlu4t va cua EVN, dong thOi phai
thick ra cho khach hang truck khi
1(3'7 hop &rig.
- DiL 3: Twang
khach hang khong d6ng 3",
thei han ghi trong mau hap
gong, don vi thoa thu4n vii khach hang thai han cu the va ghi vao hop Ong (thay
the cau "tic ngay 19 hop along den ngay Hop (long cluvc sera deli, 10 sung hoeic chain
dint" bang cau " tic ngay
den ngay
").
c. Cach thirc in HDMBD:
- PhAn 1-1913 cl6ng: In tree gidy bia cimg, co th6 in toan b0 not dung bang may in
ho:dc in san mau va sill' dung may in de in nhimg not dung phai dien tren mau (phan
"...."), tuy -t clOi khOng ducic viet tay. Moi HDMBD in 02 ban phan I-19p dung: 01
ban giao cho khach hang (kern theo phAn Cdc diL khod'n chung), 01 ban don vi
- PhAn Cac diL khoan chung: In san de' giao kern theo phAn Hop d6ng cho khach
hang. Dan vi khong km phAn nay trong ho saquan 13'T hgp &mg.
B. NGOAI MUC RICH SINH HOAT
1. Quy dinh chung
Tap doan Din, lvc V* Nam huang cran not dung 14 ket HDMBD ngodi muc dich
sinh hog de thong nhat trong town EVN. Cac TCTDL co trach nhim &rang clan cac
dan v i live thuOc thoa thulan14 ket HDMBD \TM khach hang khong trai
quy dinh
cua phaplu4t va chiu trach nhiem truac phap luat ve nhang not dung da14 ket.

2. Mau HDMBD
Mau I-19p d6ng mua ban din (Phu lijc 3) bao gom ba phan:
va mat so lieu
- Phan 1, Hap dog: Om thong tin dm Ben ban di@l, Ben mua
khoan chinh
muc
the
quan
th6: g'om cac diL khoan
- PhAn 2, ,Cac di'&1 khoan
dich, che do sir dung die:n, do dem din,
PhAn 3, Cac diL khoan chung: gom cac didu khoan chung theo quy dinh cua phap
1u4t dip dung cho tat ca cac khach hang.
3. Nhfrng dieu itru y trong qua trinh soon thao va thoa thu4n Hqp dong
3.1- NT&' maquan 1ST HDMBD:
Ma HDMBD bao gom 14 14 qr:
Ma Tinh (TP)

MA huy'n/qq.n

Ma loci HD

SO hov dong

a. Ma tinh (thanh ph6): La ma tinh, thanh ph6 truic thuick Trung ming, clugc th6 hi01
bang 2 k)'7
b. Ma huyn/quan clugc the hi'01 bang 3 14 tax
Ma tinh/TP, ma huy01/qulan theo Bang danh muc va, ma se) cac don vi hanh chinh
V* Nam theo quy dinh dm Tong cuc Thong ke.
C. Ma loci hop dong:
- Ma "1": Hop d6ng mua ban din phuc vu muc dich sinh hog,
dich sinh hog d6i
oiv cac -t6 chirc
"2": Hop dong mua ban din ngodi
kinh to trong mac;
- Ma "3": Hcp cl6ng ngan hp;
"0": Hop dong mua ban din ngoai muc dich sinh hog d6i vOi cac to chirc
kinh to lien doanh va, mac ngodi.
d. So hop d6ng:
- Hai 14 qx d'au th6' hien hai s6 cu6i cua nom 14 hop 611g;
- Sau ky tirr sau th6 hien s6 thir ti,r hop dong 1()"7 trong ram.
3.2- NT` cac thong tin cua Ben ban di'01: Ghi ten EVN, TCTDL, Cong ty TNHH
MTV Dien 1-krc, Cong ty Co phan Di41 llrc, dia chi dm, co quan.
Ghi ten ngtrai dqi dien theo phap 1u4t cita Don vi Di01 ltyc ho4c ngtx6i
- Dgi
cluvc uST quyen.
- Try so., s6 din thoai giao dich, so die -1 thoai CSKH, s6 Fax, tai khoan thanh toan,
ngan hang thanh town, ma so thue, din thoqi: Ghi thong tin dm Don vi duvc phan
cap true ti6p quan ly, thirc hi01. HDMBD (CTRL ho4c D*1 krc),
3.3- NT` cac thong tin dm Ben mua
inh
d thanh
Ghi, dung ten Phap nhan theo guy&
a. Ben mua
ca. nhan ghi tren giay chirng nhan kinh doanh.
b. Doi di01:

phap nhan ho4c

ho4c
ngueli duac
- Dai dien theo Phap 1u4t: Ghi HQ ten,va chirc
dau cua Phap nhan. Ngtrai dai din hap phap
c \Tao chir vu
nguei duac bau
cita Phap nhan chi duac k)'T ket HDMBD trong ph4m vi tham quyen dai dien do
doanh
theo phap 1u:a
Phap 1u4t ho4c dieu Phap nhan quy dinh.
nghi0 tu nhan la chit doanh nghi0 tu nhan. N6u la ca nhan CO clang 1()'T kinh
Phap 14t thi nguoi 1c$T ket HDMBD phai ld nguai duac
doanh theo guy dinh
cap giay phep kinh doanh cua co. quan Nha ntrov co them quyen.
theo uST quy&l: UST quy&I phai ldm thanh van ban. Van ban uST quyn
ducicghi ro ho ten, chircnoi lam viec, giay chi ng minh thu cua nguad duac LIST
quyen, pham vi uST quyen, thai han uST quyen.
thoal
thoai giao dich,
s6
c. Dia chi giao dick, dia di6m sir dung
nh4n tin nhan (SMS), so Fax, tai khoan thanh town, ngan hang thanh town, ma so
thue: Ghi thong tin chinh xac cua khach hang true tie theo clai, thirc hien
HDMBD nay.
minh thu: chi ghi cl6i \TM chili the HDMBD la
d. se) Chi
HDMBD.

nhan trirc tie 1c)"T ket

3.4- DiL "Nhitng thoa thu'O.n khac": Can dr vao di'eu kin thirc t6 cua cong tac kinh
doanh, TCTDL c the huang dan thOa thu4n them not dung khac nhung khong duac
trai ATM quy dinh cite phap luat va cua EVN, &Ong thai phai giai thich ra cho khach
hang truck khi 14 hop (long.
3.5- Ve cac thoa thu4n c6 lienquan den thanh toan
thuang, tin vi pham la 07
tin
thanh town tin
'flap doan th6ng nhdt thai
ngdy. Mire lei suet do ch6m thanh town la mire cho vay cao nhat cua ngan hang ma
Ben ban di4iho4c Ben mua dien c tai khoan ghi trong HDMBD.
rau,
doi vii doanh nghi0 khai tilde cong trinh thily lgi sddung tuai, tieu cho
mau, don vi thoa thu4n thOi h4n thanh Joan tien dien toi da khong qua 120 ngdy ke tix
ngdy nhlan duac giay bao thanh toan tien
3.6- Gia tri bao lath gi voi khach hang phai thgc hien bien phap dam bao hapBong.
Gong thirc xac dinh gia tri bao lanh: Tbd = Atb x gbt x n
Trong do:
Tbd l tin bao lanh de thirc hin dam bao hop Bong.
- Atb la dien nang sir dung diOltrung binh ngdy, cl6i vai HDMBD 1()'T mai Atb duac
can dr vao bleu do sir dung din giai clop On dinh; doi vai HDMBD 1c)'T lei Atb
da 12
sfr dung trung binh ngdy cua tiled gian
dugc xac dinh san lugng
thang lien ke truck do.
Wang (dOi ved khach hang dp dung hinh thirc ba gia, gia, dien lay
- gbt gia
theo mire gia gia binh thuOng) duac ap dung tai thai diem ky HDMBD.
n: la s6 ngdy de tinh tin bao dam do hai ben thod thu4n.
3.7- \T6' ngdy hi0

HDMBD:

a. D6i vai tnxemg hop 1()`T lei ho;ac 1()PT b6 sung: Hi'0.1 ltrc
Ben ky ket.

HDMBD 1(6
. ngdy hai

b. D61 vai tnrang hop da co dung

e day va tram bin ap phan phoi cong suAt dap
irng yeu cau mua dien cua khach hang: Hi'41
HDMBD ke tin ngdy bat dau
cap di#0, c the ghi theo ngdy ngh*n thu he thong do dem.
c. D6i voi twang hap khach hang c nhu cau 1c)`7 1(6t HDMBD trttac khi dAu tax xay
dung ca so' san xuat kinh doanh: Hi0.1 ltxc cua HDMBD ke to ngdy hai ben 1c)'T ket.
d. D6i
twang hop co bao dam thvic hin hop dong, hi41 lvc cua HDMBD ke tin
ngdy thu bao lanh ngan hang c hi41
3.8- Ve mirc phat vi pham nghia vu HDMBD: Tap doan th6ng nha't in& Oat la 8%
gia tri phan nghia vu. HDMBD bi vi pham.
4. Hinh fink dm hcrp diing
a. Phan Hgp dtmg, Cac diL khoan cu the: In trkrc tip tren may tinh theo 1c6t qua da,
thod thuan gifra hai ben. Co the in toan b0 not dung bang may in hoc in san mau
va sir dung may in de in nhang not dung phai dien teen mau (phan "...."), tuy't
doi khong dugc viet tay.
b. Phan Cac dieu khoan chung: In san de giao kern theo phAn Hop cl6ng va phAn Cac
dieu khoan cu the cho khach hang. Don vi khong luu phan nay trong ho so. pan 1)`T
hop (long.
c. Dong thanh tap theo thu tiy: Phan Hap don& phAn Cac DiL khoan cu the, phAn
Cac Dieu khoan chung. Trong cac phan co danh thin tix so trang theo tixng phan,
phan licep &Ong, phan Cac dieu khoan cu the cila HDMBD
tren timg trang
phai co chit 1c)`7 "nho" cfla Lanh dao phong nghi0 vu hoac cua nhan vien &r ye
thin thao HDMBD (bang van ban giao nhitn vv) dm Ben mua
giao
dien va Ben ban d*i.
ry
d. NOi dung ghi ra rang, khong tay xoa,
china, khong cfe' trong (trix WO dung c
o 0 ma de tong khong danh dau va mot so thong tin Ben B khong c nhu so tai
khodn, email....).

CONG HOA XA HQ! CHU NGHiA VIET NAM

DO lap - Tv do - Hanh pink

Phu luc 2.

, ngay

thank .

nam
HciP DONG MUA BAN DIN PHUC VV. MUC RICH SINH HOAT
Ma Tinh (TP)

Frfr

Ma loci HDT1 S6 hop d6ng

Ma hu)*1 (qu4n)

Can cir 13c) 1u4t Dan sir ngay 14 thang 6 nam 2005;
Can dr Lu;dt Dien ly.c ngay 03 thang 12 nam 2004; Li.* sira cl6i, b6 sung mot s6 dien cua Lujt Dien
luc ngay 20 thang 11 nam 2012;
Can cfr Nghi dinh s6 137/2013/ND-CP ngay 21 than 10 nam 2013 dia. Chinhhu quy dinh chi tit
thi hanh mot so dieu cua Lu4 Dien lgc va Lulat sfra doi, b6 sung mot so dieu cua Lit* Dien hrc,
Can nhu cau mua dien dm Ben mua
Chfing toi Om:
Ben ban din(Ben A):
Chfrc vv.

l long (ba).
thang

ngay

Theo van ban uSi quy6'n s6.

nam
1()'/

Chfrc vu

Do ong (ba)
Dia chi
So dien thoai.

Email.

S6 Fax
Tai Ngan hang.

Tai khoan so:

S6 dintho4i cham soc khdch hang.

Ma s6 thu6.

Ben mua dien (Ben B): Dal diO la ong (ba)

Dia chi
duvc cap ngdy thang nam

s6 CMT/ h0 chi6u:
s6 dien thoai.

tai

Email:

So dien tho4i n1-14n tin nhan.

Theo giAy uSi quy6n ngay
S6 ho dung chung:
Tai khoan s6.

thang

cna.

nam

(danh sach dinh kem)

Tai Ngan hang.

Hai ben them thu4n IcS.T Hop cl6ng mua ban dinvai nhang not dung sau:
Di.tu 1. Cac not dung cu the
1. Hai ben th6ng nhAt dp dung CAC DIEU KHOAN CHUNG kem theo Hop cl6ng nay.
2. Dia chi sir dung diO.
3. VI tri xac dinh chAt Itiong dinWang.
4. Vi tri lap 01 cong to. diO.
5. Hinh thirc va thoi han thanh town tin
a) Hinh thirc thanh town:
0 N4 tinvao tai khoan ciia Ben A
b) Thai han thanh town:..

TiL m'a't tai

ngay 1c6 tir ngdy Ben A thong bao thanh town lAn dAu.

c) Hinh thirc thOng bao thanh town:

Ditu 2. Nhfrng them thu4n khac

Ditu 3. Ditu khoan thi hanh

Hop cl6ng nay c hien hrc tir ngay 14 hop d6'ng cl6n ngay Hop dong duot sira d i, b6 sung ho:ac
cham dirt.
Trong thei gian thuc hien, mot trong hai ben c yeu cAu chAm dirt Hop cl6ng, sera d6i holac
bo sung not dung cla. ky trong Hop don phai thong bao cho ben kia truOt 15 ngay de cung nhau
giai quyet.
Hop d6ng nay cluot 14p thanh 02 ban c gia tri nhu nhau, moi ben giir 01 Will.
BEN B
va ghi ro ho va ten)

BEN A
(4, ghi r5 ho ten va dong &flu)

CAC DIEU KHOAN CHUNG

(Kern theo Hop dang mua ban dien phuc vu muc dich sinh hoot)
Ditu 1. Chat turcmg coign nang
dien ap va tan s6 phai dam bac) theo quy dinh tai Khoan 1 Dieu 15 Nghi dinh so 137/2013/ND-CP ho4c van
ban sfra d6i, bt) sung ho:a.c thay th6, tar twang hop co them thu4n khac vadtrot xac dinh tai vi tri theo thOa thu4n
tai Khoan 3 DiL 1 dm. Hoy d6ng.
Diht 2. Do de'm din Hang
thie't bi do dm diO. He s6 nhan
so' nhan
1. Di'n nang six dung duos xac dinh qua cong to. din va
trong bien ban treo thao thiet bi do dem diO.
duo.c the
2. Thie't bi do dm din duce ki6m dinh theo quy dinh cua phap loot.
3. Khi treo thao thie't bi do d6m dien phai lap Wen ban c xac nhan cua chu h()' ho4c mot thanh vien co du
nang lure hank vi dan sun trong h()' gia dinh Ben B ho4c ngu.M &roc Ben B fly quyen va la phu luc cua Hap gong.
Ditu 3. Ghi chi so cong to'
Ben A ghi chi so vao ngay an dinh hang thong, c th6 Bich chuy6'n thai diem ghi chi se) truac ho4c sau mot
ngay, trir twang hop bat khd khang. NO)/ ghi chi so cluvc the hi0 ngdy cuoi cua chu kSi ghi chi so tren hOa
don tien di41.
Ditu 4. Gia dien
y&.
ca quan nha nu& co thAm
qu
1.Gia
sinh hog theo quy dinh
Gia ban le
2. Khi gia d*1 thay d6i &rot co quan nhd nu& c thArn quy&I phe duy't thi gia mai duce ap clung va cac
ben khong phai 14 14i Hop cl6ng.
Ditu 5. Thanh toan tin dien
1. Ben B thanh toan tin di'e -lcho Ben A m8i thong mot lAn bang tin V* Nam theo hinh thine va trong the).i
han theo thOa thu4n tai Diem a va Diem b Khoan 5 Dieu 1 cua Hop long.
2. Hinh thirc thong bao thanh town: Theo thoa thu:an tai Diem c Khoan 5 Dieu 1 cua Hop citing.
3. Ben B co trach nhi0i thanh toan du so tin ghi trong hOa don.
Ditu 6. Qu34n va nghia vu cua Ben A
1.Duvc vao khu vire quan 1T dm. Ben B de ki6m tra, ghi chi s6 cong to,
thay the thie't bi do dem
dien va lien N vai Ben B de giai quyet cac van de lien quan den Hop Bong. Viec cir ngtrOi vao khu vire quan 1/
cua Ben B phdi thine hien theo quy dinh cua phaplu4t co lien quan.
2. Tru.Ong hop ngdy ghi chi se.)cong to thay d61 so voi quy dinh tai Dieu 3, Ben A phai thong bao tren
website cua Ben A cloi
cong to de trong phom vi quan 1)", cua Ben B.
3. Don plurong chAm clitt Hop citmg khi Ben B khong sir dung din qua 06 thong lien tic ma khong thong
bao trtrac cho Ben A.
4. ND:mg, giam mire cung cap di41, khoi phuc kip thai
cap dien cho Ben B theo quy dinh cua phap lu4t.
5. Thong bao cho Ben B bit trtro.c thei di6m ngirng hoc giam mire cung cap din it nhAt 05 ngdy bang each
thong bao trong 03 ngay lien tiep tren phtrang WO thong tin doi chUng khi co ke hooch ngirng, giam more cung
cap di0 de stla chfra, bdo &rang, dui tu, xay rap cac cong trinh
6. Bao dam 11.roi dien va cac trang thie't bi dien van hanh an town, on dinh, tin coy. Bao cram cung cap dien
cho Ben mua dien clap urng cac tieu chuan ve ky thug chat ltrong clich via, an toan,trir Man-1g hop itroi dien phan
phoi bi qua tai theo xac nhlan cua Cuc Dieu tilt dien lgc ho4c co quan duce Cly quyen.
7. True:mg hop Ben A cla tom ngirng cung cap dien theo yeu cAu dm Ben B tai Khoan 5 DiL 7 CAC DIEU
KHOAN CHUNG dm Hop clong nay, trong thai hon 07 ngay ke tix ngdy n1-14n &rot thong bao dm Ben B ve vie;c
tiep tic sir dung diO, Ben A phai cap din tro. lai cho Ben B.
8. Qu)4n va nghia vu khac theo quy dinh phaplu4t.
Ditu 7. Quytn va nghia vu cua Ben B
1. Yeu ch Ben A: Bao clam, chit luvng
thod thuan trong Hop dung; kie'm tra chAt
nang tai vi tri
ltrong
tinh chinh xac
thiet bi do dem diO, so tin dien phai thanh toan; kip thOi khoi phuc v* cap din
sau khi mat diO.
2. Too di6kukile`n thu4n losi cho Ben A ki6m tra, ghi chi se; cong to, sira chfra, thay th6 thi6t bi do dem di41.

3. Thong bao cho Ben A tru.O.c 15 ngay trong truing hop thay doi muc Bich six dung din clan den thay d'6i
gid di0; thay
so h0 dung chung d'a clang 14 trong Hgp cl6ng; co nhu
chain clfrt Hop cl6ng.
4. Thong bao ngay cho Ben A khi phat hien thie't bi do dm din bi hu hong ho:ac nghi ngo chay khong
chinh xac, khi Oat hien nhang hien tugng bAt thlretng co the gay mat dien, mat an toan cho ngtrosi va tai san.
5. Thong bao cho Ben A bit truck 05 ngdy khi c nhu cau tam ngirng sir dung din lien tuc tren 06 thang.
6. Chiu tranh nhi'm quart ly tai san, dam bao an toan dtSi
&rang day clan din tir sau thiet bi do ctem dien
nang mua
de'n not sir dung din. Khong &rat tir cung cAp
cho h() sir dung din khac.
7. Thanh toan tiL din hang thang clAy dfi, dung thei han theo Hop cilvig.
8. Khong dupe tu. 3`f did ga, di chuyehn cong to di10. Khi c6 nhu au di chuy6n cong to din sang vi tri khac
phai dupe sty dong )"/ cila Ben A va phai chiu toan N) chi phi di chuyen.
9. Khong trim cap din clued mai hinh fink. Throng hap co hanh vi trim cap diO, Ben B phai 136i thueng
cho Ben A theo Quy dinh \f" ki6m tra hoat dOng dien ltyc va sir clung diO, giai guy& tranh chip Hop d6'ng mua
ban dien do BO COng Thuong ban hanh; bi xir phat vi pham hanh chinh theo Quy dinh v6' xfr phat vi pham hanh
chinh trong linh virc dien lkrc, an toan dap thtly dien, sir dung nang luting tit ki0-1 va hi0 qua do Chinh phtl ban
hanh ho;ac bi truy ctxu trach nhiem hinh sir theo quy dinh cua phaplu4t.
10.Quy6'n va nghia vu khac theo quy dinh phap 141.
Dieu 8. BM thuirng th* hai va phat vi pham Hop dtmg
1. Cac hanh vi vi pham hop c16'ng
a) Cac hanh vi vi pham dm. Ben A:
Khong bao dam chit luting dien nang quy dinh tai DiL 1, tix twang hgp bAt kha khang; ban dien cao han
gia quy dinh; ghi sai chi s6 cong to, tinh sai tien dien trong hoa dam khi Ben B co thong, bao v* tang s6 ho
dung chung ma ben A khong thkrc
dieu chinh; cac hanh vi khac vi pham cac quy dinh ve mua ban diO.
b) Cac hanh vi vi pham cila Ben B:
SU dung dien sai muc Bich c mire gia cao hon mCrc gia d'a thOa thu4n trong Hop cfong; chum tra tin dien
theo quy dinh ma khong co ly do chinh clang; khi giam s6 h() dung chung ma khong thong bao cho Ben A; cac
hanh vi khac vi pham cac quy dinh ve mua ban diO.
2. B6'i thuong th* hai
a) Ben A phai b6i throng cho Ben B khi co cac hanh vi vi pham tai Diem a Khoan 1 Dieu nay.
b) Ben B phai 136'i thtdIng cho Ben A khi c cac hanh vi vi pham tai Diem b Khoan 1 DiL nay.
c) Se) ti6'n boi thutmg dupe xac dinh theo phtrang phap do BO Cong Thuong ban hanh tai Quy dinh ve ki6m
tra hoat dOng
lire yd. sir dung diO, giai guy&
ranh
t chAp Hap dong mua ban diO.
3. Phut vi pham Hgp c16'ng
Ngodi viec boi theing th* hai quy dinh tai Khoan 2 DiL nay cac ben bi phat vi pham hap cl6ng nhtx sau:
a) Ben A bi phat vi pham nghia vu Hop c16'ng vai mire phat bang 8% phAn gia tri nghia vu Hop dong bi vi
pham neu vi pham mot trong cac truing hop quy dinh tai Diem a Khodn 1 Dieu nay;
b) Ben B bi phat vi pham nghia vu Hgp cl6ng vai mire phat bang 8% phan gid tri nghia vu Hop dmg bi vi
pham n6u vi pham mot trong cac truing hgp quy dinh tai Di6m b Khoan 1 DiL nay.
Ditu 9. Giai quye't tranh chAp
1. Hai ben cam ke't thirc hien cifing cac thoa thOn trong Hop c16'ng, ben ndo vi pham se bi xCr 1)'/ theo quy
dinh cfia phaplu4t.
2. Throng hgp phat sinh tranh chip, hai ben giai guy& bang thtrang prang. Ne'u hai ben khong tir giai guy&
thu tuc va theyi han to chirc flea giai dirgc
Cong Thuong to chirc hod giai. Trinh
dusgc thi co th6" de nghi
thkrc hien theo quy dinh tai DiL 26 Thong tu. so 27/2013/TT-BCT ngay 31 thang 10 num 2013 dm Bo Cong
Thuong ho:ac van ban sfra d6i, b6 sung hoc thay the.
3. Trong twang hgp khong de nghi hod giai ho4c hod gidi khong thanh, mot trong hai ben ho:ac cac ben c
quyen khai kien tai Tod an theo quy dinh cua phaplOt ve to tung dan sir.
4. Trong thoi gian chef giai quya, Ben B van phai thanh toan tin dien va Ben A khong clugc ngimg cap dien.

Phu luc 3. Wau HOMBO phuc vu Inv Bich ngoai sink hoat

CONG HOA XA HOI CHU NGHIA VIET NAM

Diic 14p Tty do Hanh phtic
thang

, ngay

nam

HAP BONG MUA BAN DIEN

CHO MUC RICH:

(SAN XUAT, KDDV, CQ, ....)

Gifra
TONG CONG TY DIEN LVC
Degi DIEN LA:

(CONG TY DIEN L VC, DIEN LVC)

va

SO htyp dtmg
Ma khach hang:

Can cir Bo 1u4t Dan stir ngay 14 thang 6 nam 2005;

Can cir Lu4 Dien lgc ngdy 03 thang 12 nam 2004; Li* sixa d6i, b6 sung mot s6 dien cua Lu4t Dien
hrc ngay 20 thang 11 nam 2012;
Can cir Nghi dinh 137/2013/ND-CP ngdy 21 thang 10 nam 2013 dm Chinh phir quy dinh chi tit thi
hanh mot so dieu cua Lu4t Dien lyre \TA Lu4t sira doi, b6 sung mot so diL cua LI* Dift0 tut;
Can cir nhu c'au mua dien cila Ben mua di4rva kha nang cung cap dien dm Ben ban dibl,
Chung toi Om:
Ben ban din (Ben A):
Dia chi
Chirc vu.

Dai dien la ong (ba)

Theo van ban uST quyen

ngdy

Do ong (ba)
s6 dien thoai .

kST

Chirc vu
Email.

S6 Fax
Tai Ngan hang.

Tai khoan s6.

S6 dien thoai CSKH.

Ma s6 thug Ben mua dien (Ben B):

Dai dien theo phap lust la ong (ba)
Dia chi giao dich.

Giay chi mg nhlan clang ky kinh doanh ho4c doanh nghi0 se)
do

cap ngdy
Chirc vu.

Dai dien la ong (ba).

Theo van ban uST quy&I s6.

ngdy
du.9.c cap ngay

S6 CMT/ hO chi6u.
SO din thoaiTai khoan s6S6 DT nh4n tin than

IcS7

vu

Do ong (ba)

tai

Ma s6 thug

S6 Fax
Tai Ngan hang.

Email nh4n hod don, tin nhan.

Hai ben thoa thuan k3r/ H9p dting mua ban din vOi nhang not dung sau:
Ditu 1. NOi dung cti the
1. Hai ben th6ng nhdt ap dung CAC DIEU KHOAN CU THE \fa CAC DIEU KHOAN CHUNG kern
theo Hap dong nay. Cdc phu luc kern theo la.130 phan khong tach roii va co hiu lirc theo hi@.r hrc cila
Hop &mg nay.
2. Mua ban dien nang:

Dia di6m, muc dich sir dung die.n, di6m dau not cap dien, diemdo dm di41, ngay ghi chi s6 cong
gis dien ch6 W:5 sir dung din &rot ghi chi tik tai pll'an CAC DIEU KHOAN CV THE cila Hap d6ng
nay.
3. Hinh thirc bao dam thtrc hi0 hop d6ng:
a) KhOng phai bao dam thrc hi41 hap d6ng

b) Bao dam thi,rc hi@l hop d6ng

0 S6 tin

c) Da.t coc (ho:ac d4t tin bao lanh ngan hang)

0 S6 tin

4. Hinh thac va tiled han thanh toan tin dien, teen boi thtreyng, tien phat vi pharn hgp d6ng:
a) Hinh thirc thanh toan:
NOp tin vao tai khoan cila Ben A theo hinh thirc
Ti6'n mat tai
b) Thai flan thanh toan: 07 ngdy k6 tir ngay Ben A thong bao thanh toan ran dAu.
5. Hinh thirc thong bao
a) Thanh toan tin dien, tin bC5i thireng, tin phat vi ph4m hop cli5ng.
b) Tam ngimg, giam sung cap
Dieu 2. Nhfrng them thu4n kliac

Ditu 3. Thai han va hieu lire cim Hop ding:

1. Trir khi dixo'c gia han ho4c chAm dirt truac thei han Hop d6ng theo cac dien khoan ctia Hap d6ng,
tIVYi han cila Hop dong nay trong tiled gian
bat dau tix ngdy Hop dong nay c6 hieu lire den ngdy
2. Vic sira doi, b6 sung Hop d6ng dupe thirc hien bang each IcT k6t phu,luc sera d6i, b6 sung. Phu luc
sira (led, bO sung cua H9p dong ra(34 ph4n khong tach
vai Hop dong nay. Neu phu luc sira doi,
be, sung Hop dong c nhttng dieu khoan trai voi dieu khoan trong Hop dOng nay thi dieu khoan do
trong Hop dong nay da ducYc sira doi.
3. Hie.0 lye cila Hop d6ng: Hop ang co hieu lire tir ngdy
Hop d6ng nay dixot lap thanh
BEN A

ban co gia tri nhix nhau, Ben A gifx

ban, Ben B gift

BEN B

ban./.

CAC DIEU KHOAN CU THE

(Kern theo Hop c dng mua ban dien s
1.Dia di6m sir dung di'02. Muc dich sir dung din3. Diem dAu not cap dien, quy mo cong trinh
5. Mua cong suit phan khang

kW

4. Cong suit sir dung crc

6. Then gian bat dau cap diens6 di6"m do:

7. Thi6t bi do d6m d*1:

Vi tri at do d6m

Di6m do

Loqi

CAp chinh
xac

H1 s6 nhan
/TST so

Sohail

T.nhim
Q.1.4T

Vi tri xac dinh chit luvng

kST/thang

8. Ghi chi s6 cong to:

KST 1 ghi ngdy
.

KS/ 3 ghi ngay

KST 2 ghi ngay

9. Gia ban din

Di6m
do

Muc dich
sir dung

TST1' %
hoc kWh

Gia ban di'0 chua c thu6 GTGT (d/kWh)

Theo thoi gian
Khong theo
Gia thap
Gia cao
Gib- binh
thei gian
di6m
di6m
thuong

_
10. Ranh giai sa hitu tai san cong trinh

T4i

11. Ranh gioi quan1.3"T van hanh cong trinh cap di'Ocho Ben B12. Ch6 c10 sir dung dien theo bieAu do phu tai vii cac thong se) co- ban sau (ap dung cl6i vii Ben B
thuOc doi Wong mua cong suit phan khang):
12.1. Cong suit \Ta san luctng din sir dung:
Cong suit sir dung trung binh ngdy (Ptb):

kW

Cong suit sir dung lin nhAt trong ngay (Pmax):

kW

COng suit six dung nho nhAt trong ngay (Pmin):

kW

San lucyng din six dung trung binh mot thing (Atb)

kWh/thang

Cong suit sir dung lin nhAt trong giai cao di6m:
+ Tir 09h30 cl6n 11h30.

kW

+ Tir 171100 cl6n 201100.

kW

Bi6u do phu tai din hinh, holac cac Wen ban thod thu4n: Cong swat six dung giat cao di6m sang (Ur
09h3 0 cl6n 11h30)va cang suit sir dung gie. cao diem t6i (17h00 den 20h00), cac phuang giam mirc
sir dung di0; the dO ca van hanh thiet bi dien theo timg then gian dtrov kern theo va l phu luc ctla
Hop dong nay.
12.2. Ch6 dO sir dung dien theo tiled gian:
-

hanh chinh.
Theo ca:

ca

Ca 1: Tix

(IL

Ca 2: Tit

den

Ca 3: Tir

den

12.3. Ngdy nghi trong tuAn.

13. H6 sa ky thu4t lien quan citra.c kern theo va la phu luc caa Hop citmg nay:
13.1. Ban ve so. d6 1 soi ltrOi din tir

id& di6m dau n6i

13.2. Ban so. c16 1 sai

d*1 tix diem dAu not vao ltrOi
So. do mat bang bo tri thiet bi; Sa do not dien chinh;

qu6c gia d6n

Ben B, bao g6m:

13.3. Bang ke thi6t bi sir dung din va d4c tinh ky thuat, thik bi ho;dc cong ngN cila day chuy& san
xuat,

CAC DIEU KHOAN CHUNG

(Kern theo Hap &rig mua ban dien
Di&I 1. ChAt luvng dien nang
L1. Dien tip va tan s6 phai dam bao theo quy dinh tai Khoan 1 DiL 15 Nghi dinh so 137/2013/ND-CP
hoc van ban sira doi, bo sung ho4cthay the, trir truing hop CO thOa thu4n kbac va &Ric xac dinh tai vi
tri theo them. thu4n tai Muc 7 Cac lieukhoan cu the dm I-19p (long.
1 Trong trtrong hgp six c6, dO l&h dirr tip clugc phep dao dOng theo quy dinh cira BO Ong Thuong
ye tieu chuan chat luting dien 'fang.
Ditu 2. Do dem dien nang
2.1. Di'0 nang sir dung ducic xac dinh qua cong to. dien h" se) nhan
thiet bi do dem,dien. He so
nhan dtro.c the hi0 trong Nen ban treo thao thiet bi do dem din.,S8 luting va thong so thiet bi do dem
dirge the hi/0 chi tiet tai Muc 7 Cac dieu khoan cu the dm Hop don&
2.2. Thi6t bi do dem di'41 phii hop vii Tieu chuAn Viet Nam ho4c lieu chuAn qu6c to Wang throng lid
duac kiem dinh theo quy dinh cua phap
2.3. Cac Ben cc') trach nhim bao ve va quan 13'T cong to, mat trong hai ben phat hien cong to bi mat
hoa:.c bi hong thi thong bao kip thei cho ben kia biet de cong giai quyet.
2.4. Trueng hop cong to dien, thi6tbi do d6m dien, he th6ng do am dien, bi mat hoc lux hong gay
mat dien thi hai ben 14p Nen ban de xac dinh nguyen nhan va trach nhiem cua cac ben cc') lien quan.
Neu xac dinh nguyen nhan do 1oi dm Ben B thi Ben B c track
boi thuang, neu do loi cira Ben
A till Ben A co trach nhim sixa chira hoc thay the va tiep tuc cap dien cho Ben B.
2.4. Khi treo thao thiet bi do dem dien phai 14'p Nen ban c xac n1-14n cua ngizei dai dift0 theo phap 1u4t
cfra Ben B hosac ngtroi clucic nguai dai dien theo phap 1u4t cila Ben B fry quyen. Bien ban kiem dinh;
Nen ban treo, thao cong to dang van hanh theo tfxng tired gian la phu luc cira Hop Tong.
Dieu 3. Ghi chi so cong to
Can cif san luting din clang lcSi sir dung dm. Ben B, Ben A ghi chi s6 vao 1, 2 ho4c 3 ngay an dinh
hang than co
co the dich chuyen,thoi diem ghi chi so tnrac ho4c sau mot ngay, trir trtrang hop bat kha
khang. So tan ngdy ghi chi so cong to clizac ghi tai Muc 8 Cac dieu khoan cu the cira Hop gong.
Dieu 4. Gia dien
4.1. Gia dien thixc hien theo quy dinh dm co. quan nha nirOc co thAm quy&'n. Can cir muc dich sir dung
di'n dm Ben B dang 1cT, Ben A tip dung muc gia tuang irng vOi id/6i twang theo quy dinh citmc ghi tai
Muc 9 Cac dieu khoan cu the cila Hgp dong
4.2. Trong qua trinh sir dung di0 Ben B co thay 661 muc dich sir dung dien hoc mix sir dung di0
cua tong muc dich lam thay doi gia ban din, Ben B phai thong bao cho Ben A truck 15 ngdy de dieu
theo doi Wong ap dung cluov kern theo la
chinh doi ttrong ap dung gia den. Bien ban xac dinh
phu luc H9p ciong.
4.3. Khi gia dien thay doi clugc co quan nha mac co thAm quyL phe du)* till gia mai clizo.c tip dung
va hai ben khong
lai Hop dong.
4.4. Mua cong suit phan khang:

4.4.1. Ben B mua dien de san xuAt, kinh doanh, dich vu co cong suat sir dung circ clai clang 1(3'7 tai Hop
s'(') cong suat cosy < 0,9 phai mua cong suat phan khang ducyc
dtmg nay tir 40 kW trot len va. co
hai ben thoa thu4n nhu Mvc Cac dieu khoan cu the cila Hgp dong nay. Truemg hop Ben B co
ding suat sir dung cgc dai clang tai hop clOng nay duoi 40 kW nhung trong 3 chu IcST ghi chi so con
to lien ti.ep sir dung din thirc to vai cong suat eve dai tir 40 kW trO. len, Ben A se thong bao vai Ben B
Te k3', phu luc b6 sung Hop (long va Ben B phai mua cong suat phan khan ke tir chu l(ST ghi chi so ke
tiep dm. 3 chu kST ghi chi so tren.
4.4.2. Viec mua ban cong suat phan khang dm. Ben B &rot dp dung theo Thong to so 15/2014/TTCong ThucYng va cac van
BCT ngay 28/5/2014 quy dinh ye mua, ban con suat phan khang
ban sera clOi, be) sung, thay the van ban nay. Plurcmgthuc thanh toan tien mua cong suat phan khang
nhu phtrang thirc thanh toan tien dien quy dinh tai Dieu 6 Cac dieu khoan chung nay.
Ditu 5. Bao dam thiyc hi0 Hop ding
tieu thu binh quan tat ca cac di6m do
teen 12 thang co san luang
5.1.Twang hop Ben B mua
dem tir 1.000.000 kWh/thang tra. len (trir cac trueng hop &rot mien trir theo quy dinh dm. BO Cong
Thtrang):
5.1.1. Ben B c trach nhiem nOp cho Ben A thu bao lanh dux hi0 hop dong do ngan hang Ben B
co tai khoan phat hanh trtrac ngay Hop dong co hien lre vai so tiers thea thu4n tai Diem b Khoan 3
Dieu 1 cila Hap dong de dam bao thanh toan cac khoan tien
tien boi thuong va tien phat vi
pham hop cl6ng (neu co) cho Ben A.
5.1.2. Thu bao lanh thvc hien hop d'&ig quy dinh tai Diem 5.1.1. khoan nay la khong hay ngang vd
Ben B phai duy tri bao dam thuc hien hap dicing trong suot thai han cua Hop (long nay,cOng (+)
them the(i han 01 (met) thang ke tir ngdy ket thiic then han quy dinh tai Dieu 3 cila Hop ciOng (dam
o co du thoi gian hai ben giai quyet cac ton tai sau khi HDMBD het hi'41. lgc),
tri nhu
quy dinh tai Diem b Khoan 3 Dieu 1 cila Hop ciOng nay
5.1.3. Khi co van ban cua Ben A thong bao Ben B ve viec vi pham hop cl6ng cila Ben B trong thei
han hien luc cua bao lanh tiwc hien Hop dong nay, Ben A dome quyen yeu cau ngan hang Ben B
thanh toan vo dieu kien cho Ben A dui vai cac khoan tien
tien boi thueing vd tien phat vi
pham hop dong (neu co) trong giori han so lien duce bao lanh.
5.1.4. Ditu kien giai toa thu bao lanh thirc h*-1 hop clung cila Ben B: Trong thafi han 02 ngdy ke tir
ngay Hai Ben ky thanh 1 HDMBD, Ben A phai co van ban xac nh4n giri ngan hang Ben B giai toa
tien bao l'Anh thuc hi'n hop dong cila Ben B. Neu sau thoi han tren ma. Ben A el-ma
toa tien
bao lanh thuc hien hgp (long cho Ben B thi Ben A phai tra them khoanfien lai chlam tra. cho Ben B.
Tien 15.i ch4m tra dugc tinh bang so tien ch4m tra nhan
mire suat cho vay cao nhat
ngan
hang ma Ben B co tai khoan ghi trong Hap dong tai thoi diem thanh toan nhan voi so ngdy
ch4m tra, tinh tir ngdy phai thanh toan den ngdy Ben A thanh toan.
5.2. TruOng hop Ben B mua dien ngan han tir 12 thang tro. xu6ng:
5.2.1. Ben B co trach nh*ri dlat coc cho Ben A, (holac d4t tien bac) lanh ngan hang) sir') tien theo
thoa. thu4n tai Diem crKhoan 3 Dieu 1 cila Hop dong nay trong vOng 02 ngay ke tix ngdy Hop dong
da clugc hai ben 1c7 ket de dam bao thirc hi`n Hop &Ong nay. SO tien d4t coc khong tinh lai. Ben B
co nghia vu duy tri bien phap bao dam dux hin hop Tong nay trong suot thei gian hien lu.c cUa
Hap Tong.

5.2.2. Ben A hoan tra tien d4t coc ngay cho Ben B khi hai ben thirc hi/0 thanh ly HDMBD va Ben
B da thanh toan het lien dien.
Ditu 6. Thanh than tien din
6.1. Ben B thanh toan tien dien cho Ben A bang tien V* Nam theo hinh thi_rc va trong thi h4n theo
thOa thu4n tai Khoan 4 Dieu 1 dm Hop &rig. So Ian thanh toan Wang dng voi lan ghi chi so con
tor trong thang.
6.2. Hinh thirc thong bao thanh toan: Theo thoa thu4n tai Di6m a Khoan 5 Dieu 1 cila Hap cl6ng.
6.3. Ben B c trach
chua thanh toan thi:

thanh toan

s'6 tien ghi trong heia don. Qua thei han theo thoa thub ma

6.3.1. Truemg hop Ben B thirc hien bao dam thirc hi'0 hop dt)ng theo thOa thulan tai Diem c Khoan
3 Dieu 1 cila Hop clong:,13'en A co quyen khau trir tien
WC ho:dc yeu eau ngan hang thirc hien
nghia bap lath, nal so fien ctat cac ho:ac so tien dugc bao lath chug thanh toan du tien diO, Ben
B phai thanh toan not so tien
thieu phai tra them ca tien
khoan tien ch4m tra cho Ben
A. Tien dugc tinh bang so tien ch4m tra nhan voi mire lai suat cho vay cao nha cua ngan hang
Ben A c tai khoan ghi trong Hap dong tai thi diem thanh toan nhan
sotngdy chum tra, tinh
tir ngdy phai thanh toan den ngay Ben B thanh toan. Bong thei Ben A c quyen ngimg ngay vi&
cap din. Ben A se thong bao then diem ngimg cap di/0 truac 24 gio. NIA khong chiu trach nhi/01 v'e
thiet hai do vi& ngirng cap din gay ra.
Vi& cap di/0 tra lai chi tien hanh sau khi Ben 13d'a thanh toan Mydil tier dien, tier tai do ch4m
tra, nOp du tien ctat coc va moi chi phi lien quan den vi& ngimg va cap din tth lai.
6.3.2. Cdc twang hap khac: Khi Ben A da thong bao 02 'An ma Ben B van khong thanh toan thi
sau 15 ngdy, ke tir ngay th/Ong bao Ian d'au tien, Ben A c quy'en ngimg
di/O. Ben A se th8ng
bao thei diem ngirng cap din truck 24 gio.va khong chiu trach nhiem ye th* hai do vi& ngirng
cap di/0 gay ra. Vic cap din troy lai chi tien hanh sau khi Ben B da thanh toan day du tien dien,
tien lai doch4m tra va moi chi phi lien quan denvi& ngimg va cap din tro. lai. Tien cluvc tinh
bang so tien ch4m tra.,nhan
mirc Fa/ suat cho vay cao nhat
ng/an hang ma Ben A c tai
khoan ghi trong Hop dong tai thoi diem thanh toan va nh'an vai so ngdy chi* tra, tinh tir ngdy Ben
A thong bao thanh toan ran cfau tien den ngdy Ben B thanh toan.
Dieu 7. BAt kha khang
7.1. Sir kien bAt kha khang l sir kien xay ra mot cach khach quan khong th6 prong truck dugc ,va
bao
khOng the khac phuc,dugc mac
ap dung mai bi0 ha can,thiet va kha nang cho
nhung khong han
Chien tai; chien tranh; xung clOt vii trang; cam van; bao d'Ong; not loan; khong bo
hay pha hoai; dich Nnh; 13'ai tong; dinh tong; do ben this ba gay nen sir co dien anh hueYng den v*
cap din ma hai ben khong the lex mg triton dugc ho4c khong the kiem soat dugc hoc cac truong hap
bat kha khang khac.
7.2. Trach nhim cua cac ben khi xay ra bat kha khang:
Khong ben nao phai chiu trach nhiem ho4c bi coi la vi pham Hop d6ng ho4c c 18i do khong thirc hien
minh theo Hop dong (trir ngl-fia vu thanh toan) khi
ho:ac cham tr6 trong vi& tuan
cac nghia vu
)(ay ra sir kin bat kha khang.
moi ben nay sinh truck khi xay ra
Ba't cir nghia vu nao
mien trir do sirxuAm t kin bat kha khang.

1AI kha khang

khong dugc

7.3. Thong bao va khac phuc sir kin BAt kha khang:
Ben bi anh huOng cua bat kha khang phai thong bao cho ben kia ve str kin bat kha khang trong thed
gian sam nhat c the.
Ben bi anh huoing se no lvc ton da khac phuc hau qua dm str kin bAt kha khang de dam bao viec thut
hien nghia vu trong thOi gian nhanh nhat.
Dieu 8. Quyi'n va nghia vu ciia Ben A
8.1. Quyen ctia Ben A
8.1.1. Dugc vao khu vtrc quan Fy dm Ben B de thao tac; bao duOng; sira china va thay the mai
tra; ghi chi so cong to va lien N voi Ben B;
trang thi6t bi di/0 dm Ben A;
8.1.2. Kim tra dinh kST va dot xuAt viec thine hien cac dien khoan da ghi trong Hop d6ng;
8.1.3. Ben A clinic ngirng, giam mire cung cap dien khAn cAp trong cac twang hop sau:
cAp dien cho Ben B; str co trong he th6ng din gay mat
a. Do c str co xay ra tren
din ma Ben A khong kiem soot clugc.
b. CO nguy ca gay sir co, mat an town nghiem trong cho nguad, thi6t bi va he th6ng di"0.
c. Do N tht)ng dien thi6u cong suAt clan d6n de d9a sir an toan cua he th6ng
-i t kha khang.
d. Do str ki@bA

e. Cac truamg hop khdc theo quy dinh cua phaplu4t.

Trong than han 24 gief 1c6 tin thed di6m ngirng, giam mire cung cAp di/0 khAn cAp, Ben A se
kien thei gian cap din tr6 lai. Hinh thirc thong bao
thong bao cho Ben B biet nguyen nhan,
theo thoa thu4n tai Diem b Khoan 5 Di&I 1 dm Hap d6ng.
8.1.4. Ben A dugc ngung, giam mire cung cAp din khong khAn cap trong cac twang hap sau:
a. Ngirng, giam mire cung cap dien theo ke hooch dm. Ben A khi co nhu &Au sira china, bao
duang, dai tu, xay lap cac cong trinh dien, dieu hoa, hon the phu tai do thieu dien va cac
nhu cAu khdc theo k6 hooch.
b. Ngirng cap dien theo yeu cAu cua cac to chirc, ca nhan co lien quan trong cac trueng hop (16
dam bao an town phtic vu thi cong cac cong trinh.
c. Ngirng, giam mire cung CAI) dien theo yeu cAu cila Ben B.
d. Cac truang hgp khac theo quy dinh cua phap
TruOc khi thirc hien, Ben A se thong bao cho Ben B bi6t truck than di6m ngirng hoc giam mire
cung cap din it nhat 05 ngdy theo hinh thirc thoa thu4n tai Diem b Khoan 5 Dieu 1 cila Hop
Tong.
Phi ngimg va cap din tra lai
tai khoan nay.

ruac
t khi ngirng CAI) dien doi voi throng hop c
thu mot Fan

8.1.5. Ben A dtro.c ngirng cAp din khi Ben B vi pham quy dinh cua phap 1u4t NT" hoot dOng dien
lire \Ta sir dung din trong cac trueng hop sau:
a. Phd hooi cac trang thi6t bi

thiet bi do d6m dien va cong trinh din lire.

b. Vi pham cac quy dinh NT'' an toan di/0 trong truy&I tai, phan ph6i \Ta sir dung dien. Vi
pham cac quy dinh ve bao ve hanh lang an toan luau dien, khoang cach an toan cua
dtroang day va tram di0,, khong bao dam trang thiet bi sir dung din, trang thief. bi dau
nen dap img the tieu chuan ksi thuat yeu can ve an toan din de dau not vao
di/0
quoc gia.
c. Can tra viec ki6m tra hoat Ong din lye va sir dung
d. TrOm cap dien chrOi mai hinh thirc.
C. Sir dung din d6bay
, bat dOng vat ho4c lam phuang tin bao NT", trir truing hop duvc
quy dinh tai Dieu 59 cila Lulat Dien 1~xc,
f. Khong thirrc hien dung cac quy dinh ve thanh toan tin dien va cac thoa thu4n khac trong
Hap gong nay.
g. KhOng thirc hien bin phap bao dam thirc hi'0 hop d6ng, khong duy tri bin phap bao
dam th-krc hien hap (long (al) dung doi vii Ben B phai tiwc hien bi'e'nphap bao dam tinric
hien hap d6ng theo thoa thu4n tai Di6m b Khoan 3 Di&I 1 dm Hgp long).
h. Khong sir dung di/0 an toan, tit k*n va hi'41 qua; khong thgc hien cac quy dinh ve
quan 1ST nhu can sir dung di10.
i. Theo yeu cau cua ca quan nha nu& c thAm quyen ve xix ghat vi pham quy dinh cua
Lu4t Hien hrc, Lu4t Xay dirng, phap luat ye bao -1" moi truemg.
j. Khong thirc

ch6

sir dung

theo yeti cAu dm clan vi

c10 th6ng

k. Cac trtrOng hop khac theo quy dinh cila phap luat.
Ben A se thong bao cho Ben B theo hinh thirc thoa thu4n tai Di6m b Khoan 5 DiL 1 cila Hop
clang trtreic 24 nog so vii thoi diem ngimg cap din va,Ben A clugc quyen ngung cap din theo
thong bao neu Ben B khong cham dirt mot ho4 nhieu hanh vi vi pham quy dinh tai khoan
8.1.5 da dial nay va khong tien hanh khac phuc Nu qua dm hanh vi vi pham. Rieng throng
hap neu tai diem d, Ben A thuv hien ngimg cap din ngay, sau do bao cap ca quan quan 1y nha
nuo.c ye hoat dOng dien htrc va sir dung dien tai dia plurang biet.
cac cam Ic6t
heo
t Hop d6ng nay
tra lai chi ti6n hanh sau khi Ben B thArc
Viec cap
ca quan nha nuot co tham quyen va Ben B thanh toan cho
ho4c cac quyet dinh xir b'T
Ben A du cac chi phi c lien quan den viec ngimg va cap din tro. lai.
8.1.6. Ducyc Ben B cung cap thong tin can thi6t lien quan den hoat Ong ban le din (ap dung cl6i
vii khach hang l don vi ban le di'0).
8.1.7. Cac guy& khac theo quy dinh cua phaplu4t.
8.2. NghTa vu dm Ben A
8.2.1. N8 hrc ton da de cung cap din du cong suit, san Wong di/0 dap img cac lieu chu'An ve Icy
Hop dong,
trixeng hop
khoan chung
thu4t, chat loan din thoa thu4n tai Dieu 1 Cac
he thong din bi qua tai theo xac nh4n cua ca quan dieu tiet dien hrc,
8.2.2. Ban din dAng mt:rc gia quy dinh ghi tai Muc 8 Cac diL khoan cu the dm Hop d6ng,
8.2.3. Xir six co he th6ng din;

8.2.4. Ti6n hanh xir 1ST six co de khoi phuc cap dien sau 02 gia ke tir khi phat hien ho4c nhlan &roc
thong bao dm Ben B ve six co loth din do Ben A quail VT; twang hop khong thirc hi@lclugc trong
thai han teen thi phai thong bao cho Ben B ye nguyen nhan va kien thai gian cap din tra lai;
8.2.5. Than thu cac quy tranh, quy pham ve van hanh
don vi dieu c101-1 thong di@l;
huy, dieu khien

di"O; phuang thirc van hanh, l'e'nh chi

8.2.6. Thut hien chixang trinh muc tieu qu6c gia ve quan ly nhu cAu sir dung diin;
8.2.7. Cung cap thong tin lien quan (Ten sir citing din tit kiem, hiu qua;
8.2.8. B6i thuong th* hai cho Ben B nhUng thia hai trixc tip do 18i chu quan cila Ben A gay ra,
trir twang hop do six kin bat kha khang;
8.2.9. Cac nghia vu khac theo quy dinh cita phap luat.

lieu 9. Ben A cam ket boi thir?rng thie't hai v chiu phat vi pham nghia vu lityp ang trong cac
truling hap sau:
th6a thu4n trong Hop d6ng da ks7 kat, trir trueng hap do 161
9.1. Tr' hoan vi& cap din theo tiled
dm Ben B hoc Ben B c van ban yeu cau khac ho4c khi xay ra six kin bat kha khang anh huOng den
Ben A.
9.1.1. B6i thuomg cho Ben B

hai truc ti6p ma Ben B phai chiu do hanh vi vi pham gay ra.

9.1.2. Mire phat: Bang 8% gia tri phAn nghia vu Hop dong bi vi pham.
Gia tri phAn nghia vu hap d6ng bi vi pham clugc quy dinh tai Diem b Khoan 1 DiL 29 dm ThOng
tu so 27/2013/TT-BCT ngdy 31/10/2013 caa BO COng Thucmg quy dinh va Ki6m tra haat dOng
din hie va sir dung din,
quyet tranh chap hop dong mua ban di41(sau day goi tat la, Thong tu
so 27/2013/TT-BCT) ) vd cac van ban sira d6i,b6 sung, thay th6.
9.2. Ban din khong dam bap chAt luting, khong
so luting
nang theo
dong
thiat hai cho Ben B, tit truerng hap xay ra kin bat kha khan anh huemg den
den Ben A.

.1cT 1(6t gay

9.2.1. B6i thuong thiet hai cho Ben B bang gia tri thit hai tWc ti6p ma Ben B phai chiu do hanh vi
vi pham cila Ben A;
9.2.2. Mire phat: Bang 8% gia tri phAn nghia vu Hop d6ng bi vi pham.
Gia tri phan nghia vu hop dong bi vi ph4m ducic quy dinh tai Diem b Khoan 2 Di&i 29 cila Thong
tu so 27/2013/TT-BCT \Ta cac van ban sira d6i, b6 sung, thay th6.
9.3. Ghi chi so cong to sai, tinh toan hod dan sai cho Ben B:
9.3.1. Ben A phai hoan tra cho Ben B so tien
dad thu thira Ong
tien lai dune tinh bang so
tien phai hoan tra nhan voi mire
suAt cho vay cao What cua ngan hang Ben B c tai khoan ghi
trong Hop &mg tai thai diem tinh hoa don hoan tra nhan voi so ngay thu thira ke tit ngdy Ben B tra
tien thira den ngdy Ben A hoan tra lien thira cho Ben B.
9.3.2. Mirc phat: Bang 8% gia tri hoan tra.
9.4. Ban sai
theo quy dinh
ca quan co thAm quy/L: Ben A phai hoan tra cho Ben B s)e tien
thu thira con ven tien
muc
suat cho vay
clugc tinh bang so tien phai,hoan tra nhan
cao nhat caa ngan hang Ben B c tai khoan ghi trong Hop,dong tai thei diem tinh
dan hoan tra
nhan voi so ngdy thu thira tir ngdy Ben B tra tien thira den ngay Ben A hoan tra Wen thira cho Ben
B.

Truing hop khong xac dinh ro ,thei di6m ban sai

phat
hanh vi vi pham to. ye truo.c.

tinh

thoi gian l 12 thing tir thefi di6m

9.5. Truing hop thi6t bi do am chay nhanh so voi tieu chuAn quy dinh:
Nati xac dinh dirge thoi gian thiet bi do d6m dien chay nhanh: Ben A phai hoan tra lai tin dien nang
that to da thu vuoit trOi dm. Ben B.
1\16u khong xac dinh dugc thei gian thi6t bi do am din chay nhanh: Ben A phai hoan tra lai
da thu wort trOi theo thoi han tinh toan la.91 chu kS7ghi chi so cong to. din khong bao gom kST dang sir
dung din nhung chua den ngay ghi chi so.
9.6. Vi pham cac thoet thuan khac trong Hyp d6ng clugc xir ly theo cac quy dinh cua phap
Dieu 10. Quytn va nghia vu dm Ben B
10.1. Qu34n cila Ben B
10.1.1. Dugc cung cap du &Ong suit, dien nang, bao dam chit lugng dien cid cluo.c thod thu4n trong
hop d6ng;
10.1.2. Yeu cau Ben A kip tiled khoi phut vi& CAI)

sau khi mat din;

10.1.3. Dugc cung cap hoac giori thi#0 thong tin lien quan d6n vi& mua ban din va hueing din NT
an toan
10.1.4. DIMC boi thuong thiet hai do Ben A gay ra theo quy dinh cua Hop dong nay \TA, quy dinh
cua phap lulat;
10.1.5. Yeti cau Ben A ki6m tra chit luvng dich vu
so tiers di10 phai thank toan;

tinh chinh xac cua thi& bi do am diO,

10.1.6. Khi6u nai, to cao cac hanh vi vi pham phaplu4t NT' haat dOng di'01-crc dm. Ben A;
10.1.7. Cac quyLl khac theo quy dinh cua pi* Wats
10.2. NghTa dm Ben B:
10.2.1. Sir dung dien dung muc dich, dung cong suit, din nang da thod thuan tai Cac diL khoan
cu th6 dm, Hap d6ng;
10.2.2. Thanh toan tin dien dAy dil, dung theii han va cac khoan thu phat sinh khac theo thod thub
trong Hop dong;
10.2.3. Sir dung din an toan, tit ki"01 va hi0 qua; thgc hien cac quy dinh ve quan 17 nhu cau
i'41;
10.2.4. Giam muc tieu thu din ho:dc cat din kip theyi khi n1-0.n dugc thong bao dm Ben A trong
cac twang Nip quy dinh tai Diem 8.1.3; 8.1.4; 8.1.5 Khoan 8.1 Dieu 8 Cac dieu khoan chung nay;
10.2.5. ThOng bao cho Ben A bi`et cham What 05 ngdy truac thoi di6m ngimg sir dung dien khi co
nhu cau tam ngirng sir dung di4n, cham nhat 15 ngay truac thai diem cham art hop Tong khi c
nhu cau cham dirt Hgp dong;
10.2.6. ThOng bao kip thei cho Ben A khi phat hien nhUng hien tug bdt thuong c th6 gay mat
dien, mat an toan cho nguoi va tai san;

10.2.7. To di'du kien d6 Ben A ki6m tra viCe'c thkrc hi.61 Hap dong, ghi chi s6 cong to va lien he
quan den vi'e'c mua ban die:n;
co
giai guy& cac nhu
10.2.8. Bao dam cac trang thietbi sir dung din dap img cac tieu chuAn ky thu4t va yeu cAu ve an
town di0;
10.2.9. 136i thuang khi gay thilt hai cho Ben A theo quy dinh cua phap 114t;
10.2.10. Thi.xc hien ch6 dO sir dung din theo yeu cAu dm don vi dieu dO he th6ng di61, bin phap
bao dam tieu chuan din ap, an town din va not dung khac dad cluov thod thu4n trong Hop gong;
10.2.11. Trang bi he th6ng chuy6n d61 ngu6n din n1-14n tir lued din qu6c gia sang nh'4n tit ngutm
dien dux phong khac theo quy dinh cila phap 1u4t, dam bao cac thiet bi din quan tong lam vic
binh thuang ho;dc kthong bi fur hong trong truing hop mat dien luai quoc gia (ap dung doi vii
truing hap Ben B co thiet bi din quan trong);
10.2.12. Cac nghia vu khac theo quy dinh cua phaplu4t.
Ditu 11. Ben B cam ket boi the irng thiet hai va chiu phat vi pham nghia vu thyp dtmg trong cac
truirng hyp sau:
11.1. Tri
vi& thgc hien Hap d'Ong dad ic$7 Ick gay thi't hai cho Ben A trir truing hop do 18i cua
Ben A holac Ben A co van ban yeu cAu khac ho4c g4p six kin bAt kha khang.
11.1.1. 136i thueng cho Ben A thiet hai trgc tip ma Ben A phai chiu do hanh vi vi phalli gay ra.
11.1.2. Mirc phat: Bang 8% gia tri nghia vu phAn Hop 6ng bi vi pham.
Gia tri nghia vu phAn Hop ciOng bi vi pham duo.c quy dinh tai Di6m b Ithoan 1 DiL 30 cua Thong
tu so 27/2013/TT-BCT va cac van ban sira doi, b6 sung, thay th6.
11.2. Sir dung din sai muc dich co mire gia cao hon mire gia da thOa thu4n trong Hap d6ng:
11.2.1. B6i thuang thiet hai cho Ben A bang khoan tien chenh lech gia trong theYi gian vi pham
muc dich sir dung din cong vOi tien rai cluot tinh bang khoan tien chenh lech gia nhan vii mire tai
suit cho vay cao nhat caa ngan hang Ben A co tai khoan ghi trong
,
Hop dOng tai thOri diem thanh
toan nhan vOi so ngdy ke tir ngdy sir dung dien sai muc dich den ngdy thanh town.
11.2.2. Mire phat: Bang 8% gia trib6i thuang.
Truing hop khong xac dinh ra thei di6m vi pham !nue dich sir dung din co mire gia cao ban mire
gia da thoa thuan trong Hap &Ong se tinh voi then gian l 12 thing ke tit thei diem phat hien hanh
vi vi pham tra ye truerc.
11.3. Sir dung qua cong suit vao gia cao di6m da thoa thu4n ghi tai Muc 12 Cac diZu khoan cu th6 cua
Hop d6ng.
11.3.1. Ben B phai b6i thuong thit hai cho Ben A trong twang hap gay thiet hai cho Ben A;
11.3.2. Muc phat: Bang 8% gia tri phAn nghia vu Hop cl6ng bi vi pham.
Gia tri nghia vu phan Hop d6ng bi vi pham duce quy dinh tai Diem b Khoan 3 DiL 30 caa Thong
tu so 27/2013/TT-BCT va cac van ban sira doi, bo sung, thay the.
11.4. Khong cat di'6n hoac giam mire lieu thu din kip thai khi nhan clugc thong bao cila Ben A trong
cac tnxangligp quy dinh tai Diem 8.1.3; 8.1.4; 8.1.5 Khoan 8.1 Dieu Cac dieu khoan chung nay:
11.4.1. Ben B phai b6i thuang thiet hai cho Ben A trong truing hop gay thiet hai cho Ben A;

11.4.2. Ben A &lac quyL ngimg cap dien cho ci6n khi Ben B c van ban cam k6t chip hanh vi&
cat din ho4c giam mixt tieu thu dien, clang tiled phai thank town du cho Ben A cac chi phi lien
quan den viec ngimg va cap din troy lai.
11.5. Gay stn co d6i v(5.i ltrai dien, lam his hOng thit bi cua Ben A:
11.51, 136i thuong cho Ben A bang gia trir th* hai trtrc tip ma Ben A phai chiu cac khoan lgi
trtrc tie ma Ben A clang le cluov huong neu khong c hanh vi vi pham cila Ben B, ten co. so. thod
thOn gifia hai Ben;
11.5.2. Mire phat: Bang 8% gia tri b6i thuong.
11.6. Gian 14n trong vi& sir dung dien cluoi moi hinh thirc: Phai b6i thuong thit hai cho Ben A bang
gia tri san
N. mat do hanh vi gian 14.n gay ra. Phtrang phap xac dinh
non boi thueng
va tien boi thuo-ngdoi vai cac hanh vi gian 14.n theo Dieu 32 cila Thong tu. so 27/2013/TT-BCT va cac
van ban sira doi, bO sung, thay the.
11.7. Trong tiled gian he th6ng do d6m dien bi mat hoa.".c bi hong ho4c ngimg hoot dOng (met phan hoac
toan han dan den do dem khong chinh xac, hoc ghi chi so con for
dung, hoc tinh town hod
don sai gay thit hai cho Ben A: Ben B phai thanh town cho Ben A so tien tinh thieu.
Phucmg phap xacdinh tien dien tinh thi6u:Tinh theo dien nang binh quan ngdy dm. 03 chu kST ghi chi
so cong to din lien ke truO.c do nhan voi so ngdy thtrc to sir dung di*i.
truong hop cong tor bi mat: S6 ngay thtrc t6 sir dung dien dugc tinh tir ngdy ghi chi s6 cong for
din gan nhat den ngay cong to dien dust lap at va hoot dOng troy ai
D6i ved truong hop N th6ng do dm bi hong ho4c ngung hoot dOng: So ngay thtrc t6 sir dung din
dugc tinh tir than diem cong to ngimg hog clOng (trong trueng hop cong to ltru lai dugc thoi diem
ngimg hog clOng) ho:ac -Ur ngdy ghi chi, so cong to
gan nhat (trong truong hop cong to khong lino
14i duoc thei diem ngimg hog clOng) den ngay N thong thiet bi do dem din clua.c hoc hoi hog Ong.
doi vii twang hap Ben B khong sir dung din du 03 chu ky ghi chi se) cong to dien lien ke truac do
ho:dc chtra sir dung du 03 chu l(ST ghi chi so cong ta
di@-1 nong binh quan ngdy dugc tinh bang 01
hoc 02 chu kST ghi chi so trust do tong voi 02 ho;dc 01 chu kST ghi chi so sau do sao cho tong so chu
lcST ghi chi so l 03.
11.8. Cac vi pham khac bi xir ly theo cac quy dinh ctia phap lust.
Dieu 12. Thanh town tien boi thuirng thit hal va tien phat vi phrn nghia vu Hap ding
12.1. 1\16u Ben B clugcb6i thueng va dirge phat: Ben A co trach nhiem thanh town day du s6 tien b6i
thtremg, va. tien phat (nal co) trong thei han 15 ngdy. Qua thei rhan ten ma chua thanh town thi Ben B
co quyen ch4m tra tien mua
tong cac than ke tie cho den khi so tien duct boi thuang, cltrov
phat, Ben B khong phai chiu xir 17 do ch4m tra tien di10. Khi Ben Ada thanh town cho Ben B du so
d'a gicr
lien phai boi thuo.ng, tien phat (neu co), thi Ben B phai thanh town ngay cho Ben A tien
lai, qua the.i han theo thoa thOn tai Diem b Khoan 4 Dieu 1 dia. Hop dong ma Ben B chua thank town,
Ben B phai tra them ca lien lad cua khoan lien cham tra cho Ben A. Tien lai dust tinh bang so tien
chi4m tra nhan \Ted mirc lai suat cho vay cao nhat cua ngan hang Ben A co tai khoan ghi trong Hgp
dong tai tiled diem thanh town va nhan vai so ngdy cham tra tinh tir ngay Ben B nh4n du tien cila Ben
A den ngdy Ben B thanh town. Sau 15 ngay, kid ngdy Ben B nhan clittien ma Ben B van khOng thanh
town till Ben A c6 quyen ngirng cap di.6.1. Ben A se thong boo thoi diem ngirngrcap din truck 24 gia
va khong chiu trach nhiem ve thit hai do vi.& ngimg cap din gay ra. Vic cap dien tro. 14i chi tien

hanh sau khi Ben B cla thanh toan day du tien dien, tien lai do ch4m try va mei chi phi lien quan den
vi& ngirng va cap din tro. lai.
b6i thuong
12.2., N6u Ben A duct boi thtrOng va phqt: Ben B co trach nhie;m thanh toan clAy s6
va tien phat (neu co) trong thai han theo th6a thu:an tai Diem b Khoan 4 Dieu 1 cila Hap (long. Qua
thai han tren ma chua thanh toan, Ben B phai try them ca tien lai &la khoan tien ch4m try cho Ben A.
Tien lai &rose tinh bang so tien ch4m try nhan v6i mire lai suat cho vay cao nhat caa ngan hang Ben A
co tai khoan ghi trong Hap dung tai thai diem thanh toan va nhan vai so ngay chi* try, tinh tir ngay
tir ngay thong bap, Ben B van khOng
phai thanh town den ngay,Ben B thanh toan. Sau 15 ngdy
thanh toan, Ben A c quyen ngimg cap di#0. Ben A se thong bao thoi diem ngirng cap din truac 24
giar va khong chiu trach nhiem ye thi't hai do vi& ngirng cap din gay ra. Vi& cap din trey lai chi tien
do ch4m try va
tien bOi thuong, tien hat (neu cO), tien
hanh sau khi Ben B da,thanh toan day
mai chi phi lien quan den vi& ngirng va cap din try lai.
Ditu 13. Giai quyet tranh chAp
13.1. Hai ben cam ket thirc hin dung, day du cac diL khoan da ghi trong Hap c115ng nay, ben nao vi
pham se bi xir ly theo quy dinh cua phap luat.
13.2. Trueng hop phat sinh tranh chip, hai ben giai quy6t bang thuang luting. N6u hai ben khong tir
giai quyet dugc thi c the de nghi Soy COng Thuang not co tru soy cua hai ben to chirc hoa giai. Trinh
tvr, thu tic va thei han to chirc hea giai duvc thvc hien theo quy dinh tai diet" 26 Thong Ur so
27/2013/TT-BCT va cac van ban sira dui, b6 sung, thay th6.
13.3. Trong twang h9p khong de nghi hea giai, ho4c hea
khong thanh, mot trong hai ben hoc cac
ben c quyen khai
tai Tea an co tham quyen theo quy dinh
phaplu4t ye to tung
sv.
13.4. Trong thai gian cher giai quy6t, Ben B van phai thanh toan tien dien va Ben A khong duct ngimg cap
Dthi 14. Cdc trueng hgp chArn (lilt Hap d6ng truac thai han
14.1. Trueyng hop chAm dirt Hap d6ng truck thOi han
14.1.1.Theo thoa thuan chdm dirt Hap cl6ng truov thai han caa hai ben.
14.1.2. Ben A c quy'L chAm dirt Hap cl6ng truac thei han trong truemg hap:
a. Ben B khong sir dung din lien tic qua 06 thang ma 'thong thOng bdo truck cho Ben A.
b. Ben B khong coy
kin khac sau 15 ngay ke tir ngdy Ben A co van ban de nghi xac nh4n
sang ten HDMBD cho ben sir dung din
14.1.3. Thiel-1g hop mot trong hai ben bi giai th6', chia tach, sap nif4p, phd san thi Ben con lai duvc
quyen cham dart Hop dung truac than han.
14.2. Thong bao trong truang hop chAm dirt Hapclung truck thoi han
Ben don phuong chdrn dirt Hap ang truac thei han trong trueyng hap neu tai khoan
va. 14.1.3.
dieu nay
phai
thong
bac.
bang
van
ban
tai
Ben
con
lai
ch4rn
nhat
l
10
ngay
truck
thai
diem
cham dirt

H9p
Ditu 15. Thanh 1y hop ding
15.1. Khi Hap d6ng nay con trong thei han hien hrc ma Ben B c van ban yeu cAu chAm dirt H9p cl6ng
thi: Ben A thi,rc hien ngirng cung cap din cho Ben B tir thed di6m theo yeu can dm Ben B, dung than

hai ben tin hanh thanh ly Hop (fang trong thei han 15 ngay ke tir ngdy Ben A nhki dtryc thong bao
ctia Ben B.
15.2. Ben A thong bao cho Ben B cham nhAt tniac 15 ngdy Hop citmg nay het the han hieu ltrc ho4c
thM han dagia han cfm Hop dong vi& het thed Ilan Hap d6ng, de hai ben tien hanh thanh 1T Hop
clOng. Ben A thin hi4n ngay vi& ngimg ban din Ice tir ngay het then
hi'41 hrc caa Hop dong, neu
hai ben khong c thoa thuan ky 1ai Hop dong ho4c gia han Hop dong nay.
15.3. Khi hai ben d'a ic$T ke't Hop d6ng khac thay cho Hop cl6ng nay thi throng nhien Hap cl6ng nay het
hi#0 lirc.
15.4. Ben A dan plurang chAm dirt, thanh 1T Hop dong khi Ben B 'thong sir dung dien qu4 06 thang
lien tuc
khong thong bd. tilt& cho Ben A, trir cac trtramg hop neu tai Khoan 11.1 Dieu 11 Cac
dieu khoan chung nay.
Ditu 16. NOT' nge sir dung trong hap ang
Hop dtmg va cac tai lieu giao djch lien quan cle'nfigy) d6ng duat vi& bing tieng
dieu 17. Ludt al) dung

Ludt diL chink hap dong la phaplOt Viet Nam.

Phu luc 4
CAU TRUC FILE HO so KHACH HANG
STT
1
2
3
4
5
6

7
8
9

Ten truirng
MAKHANG
MA_HDONG
TEN_KHANG
DIA_CHI
NGAYKY_HDONG
NGAY_TREO
MUCDICH_SUDUNG
MASO_THUE
MANN

10 CHUOI_GIA
11 MA HT
12 SOCA
13 P_MAX
14 P_MIN
15 P_TBINH
16 SOHO
17 SERY CTO
18 MA_CTO
19 MA TU
20 MA TI
21 HSN
22 MA_TRAM
23 DL_MBA
24 MA_SHCT
25 MA SHTU
26 MA_SHTI
27 MA PTTT
28
29
30

TLE THUE
LOAI _HDONG
KY_CSP1(

Mo to

Kieu
trirling
C
C
C
C
C
C

C
C
C
C
C
N

N
N
N
N
C
C
C
C
N
C

N
N
N
N
C

N
N

ma khach hang
Ma HDMBD
Ten khach hang
Dia chi khach hang
Ngdy 147 hop d6ng
Ngdy bat dau treo cong to
Muc dfch ang cien
Ma s6 thud
Ma thanh phAn phu tai dai
khach hang
ma d6i tuvng gid, tST le gia
Hinh thirc thu tiL
So ca san xuAt
Cong sat ctrc tai
Cong sat cvc ti6u
COng suAt trung binh/ngdy
S61116 dung chung
S6 cong tot
Ma loci cong to
Ma TU
Ma TI
He nhan
Ma tram bin ap
Dung luting may bin ap
Ma so. hfru cong to., tram bin ap
Ma so. hisru TU
Ma sot hitu TI
Phucmg thirc thanh toan: Tien mat, tien
sec,...
Ty le thud (10%, 5%, 0%,...)
Lo4i hop dong
CO 14 mua CSPK khong

u trinh s uan

thejn do clam ban (lien cho khach hem

C. QUY TRINH QUAN LY HE THONG DO OEM BAN HIEN CHO

KHACH HANG
Chuang I - Quy dinh Chung
Di.tu 1- Quy trinh nay quy Binh vi& quan 1T he th6ng do dem
khach hang ky ket HDMBD trix tiep vOi cac Dan vi lien

nang mua ban Oda

Wang (HTDD) bao gam: COng to di@i, may bie'n clOng

Di&I 2- He tho'ng do d6m
ap do luong (TU), mach do va cac thiet bi, phv kien
do luemg (TI), may bie'n
di kern. Cac thi& bi g'om: cOng ta, TI, TU (gai tat l thiet bi do dem) phai phi.' hop voi
tieu chuan, yeti can lci5T thu4t do Kiang va cac yeu cau quan 13"/ theo quy dinh cua nha
nuac va quy dinh cua EVN.Thiet bi do dem clua vao silx dung phai thuc)c loci phuang
ca quan nha nue(c ye do lithng. Truenglyp d4c b*,
tien do cla ducyc phe duy -t mau
thiet bi do dem thue:.c to hop 130 ho4c cong trinh hgp !DO do khach hang dau tu chua dugc
phe du)* mau va khong the lap d4t 13.6 sung thiet Ili do dem ben ngoai, clan vi din irrc
co trach nhiem huang dan khach hang dive hirr thu tuc phe duy -t man vii ca quan nha
nuov ye do Luang. Thiet bi do dem phai clugc kiem dinh ban au, kiem dinh dinh l(ST va
kiem Binh sau sira ch-Cra.
Dieu 3- Cac TCTDL c trach nhiem to chuc mua s'am ho4c, phan cap cho cac CTRL
lap d4t, thay the thiet bi
thgc hien mua sam,cac thiet bi do dem dap irng kip thei nhu
do dem va cac thiet bi, plw kien khac de ban die -1 cho khach hang va phai chiu trach
nhi@ll ye tinh hop phap cua cac thiet bi theo dung quy dinh hien hanh.
Di'iu 4- Cac TCTDL c trach nhi'm dam bao viec ki6m dinh cac thi6t bi do dm dugc
dive hin bed to chtirc &Ric chi dinh dive hi'n hog crcing kiem dinh theo quy dinh tai
Thong tu 24/2013/TT-BKHCN ngdy 30/9/2013 cila Bo Khoa 1-19c va Cong nghe va to
chuc thvc hien kie'm dinh ban au, kiem dinh dinh kST, ki6m dinh sau sira china cac thiet
bi do d6m theo dung quy dinh tai Thong -tu 23/2013/TT-BKHCN ngdy 26/9/2013 cua Bo
Khoa hoc va Cong ngl* Thtrc hien thay the kip thoi thik bi do dem bi hu hong ho4c
ho4t Ong bat thuong; Khan truong xu 13`,- cac khieu nai cua khach hang lien quan den
hog Ong cila cac thiet bi do dem.
Di'eu 5- T6ng Giam d6c/Giam cl6c coon vi din ltrc ban hanh quy dinh sir dung kim
niem, chi niem 1-14 dau day, hOp bao ve cong to va quyet dinh so lugng kim niem chi
hOp dau day, hOp bao ve cong ta phir h9p vii so luting thiet bi do,dern can quan theo
hi4rniem chi, so lugng kim niem chi,
tirng
wc. Dan vi
lirrc phai clang 1c3rT
mau chi niem voi coy quan Cong an tai dia phircmg.
Di&I 6- Cac dan vi dinl%rc chiu trach nhiem nghim thu, quan VT, dam bao yeu cau lcS'T
thu4t do lueng c-Cra thiet bi do am trong qua trinh sir dung. Chi dugc phep dua vao sir

u trinh f ucin 1

he tho'n do clam ban clien cho khach han

dung cac thi6t Ili do de'm dugc phe duyet mau va ki6m dinh chat yeu cau 1cy thu4t do
lue.ng va kcp chi niem phong theo dling quy dinh hien hank.
Cac don vi
luc co ice hoach dua yap lip d4t, sir dung kip thoi cac cong to duac
ki6m dinh dal yeti cau k'S/' thu4t do lueng, tranh tinh trang cue cong ta da qua kiem dinh
luu kho qua 03 thang.
Di&i. 7- T6ng Giam d6c/Giam d6c don vi lien hrc can dr yao chirc Wang va nhina vu
dm don vi c trach nhie:m to chirc N) ph4n thi6t ke, lap d4t, nghie:m thu, quan b'THTDD
cue dap img nhu cau cua khach hang va dam bao cac quy dinh hien hanh.
Hang nam, CBNV lam cong the Vap chat, quan 1T he th6ng do am
dap tao, boi hudn va sat hach ye chuyen mon nghi10 vu do lueng
dinh ye an town
va kinh doanh dien Wang.

nang phai duvc

quy trinh, quy

Di&it 8- tai dien !Di() ph4n kinh doanh cua don vi die:n luc phai la thanh vien trong HOi
cltmg ngh*ithu cac cong trinh din co HTDD.
Dieu 9- Tong Giam doc TCTDL ban hanh quy dinh cu the v6 phan cap nWm vu, trach
nhim thi6t ke, lap ctat, treo thao va nghiem thu HTDD cho cac CTDL, dan vi truc thuOc
TCTDL. Giam doc CTDL ban hanh quy dinh phan cap cu the ve thi6t k6, rap chat, treo
did va nghiem thu HTDD cho cac don vi tri,rc thuOc CTDL.
Chuang II - Thiet ke la dlat va treo thao he tilting do dem dien 'fang
Di&I 10- Vi& thi6t va thi cong
d4t HTDD phai dam bao lieu chuAn Ic51 thulat, an
toan dien va quan ly kinh doanh. Doi voi cac cong to dien tit nhieu Neu gia, vies cai d4t
cac thong so trong cong to va quan ly mat Ichau cong to phdi dam bao cac not dung quy
dinh phu luc 1. Khi hoan thanh cong tac nghi@ll thu phai kw chi niem phong ngay hOp
dau day cila mach do, thiet bi do dem (Ice ca nap h'()p dau day dm cong to lap trong ho
bao
va hOp bao ve cong to.
quan 1/ dm ben mua die;n, trir throng hyp co
10.1- HTDD duoc Vap (14 trong khu
cl:at HTDD phai dam bao
thoa thui4n khac gitra ben mua din va ben ban din. Vi tri
an town, my quan, thu4n lgi cho ben mua dien va ben ban din kiem tra chi so cong to.
10.2- Vic thi cong Vap dat HTDD phai dam bao di day gun, dcp va an town. Hop bac) ve
cong to co chat luvng tot, hinh thirc Op. Ben ngoai Nip bao NT" cong to phai ghi ma so
khrich hang...) dam bao my
khach hang ho4c ghi ten khach hang (Vi du: Ong/ba
quan, thu4nlyi cho cong tac quan
Di&I 11- Khi treo, did thiet bi do am phai co phieu cong the ho4c lenh cong tac, 14'p
Bien ban treo thao thiet bi do dem co chit dm ngu&i clai din ben ban di@-iho'a.'c ngued
Bien ban
khach hang (clqi din ben mua
duoc ily quyen \TA, chti 1()`T xac nhlan
treo thao thik bi do cl6m duo.c 114p it nhAt thanh 02 ban va giao:

Quy trinh (pan N he thong do dim ban dien cho khach hang

- 01 ban cho khach hang;

- 01 ban cho bo phlan quan 1$T hop d6ng dm clan vi de lap h6a dan
116 so HDMBD.

va luu trong

Cac TCTDL quy djnh mau Bien ban treo thao thi6t bi do cl6m, so theo doi thvc hien viec
treo, thao thiet bi do dem, Nen ban ho4c so quan ly giao nhlan chi niem.
Dieu 12- Truck khi treo, thao cac thik bi do d6m, nguoi duvc giao nhim vu phai thvc
12.1- Kim tra su toan vgn cua cac thik bi do dim, chi niem, niem phong. Kiem tra tinh
tiled diem treo, thao thiet
nhan,
HTDD, ghi chi so cong to,
trgng,hoat d'()ng
bi. Ket qua phai dugc ghi clAy du vao Bien ban treo thao thi6t bi do dem.
phai
12.2- Truang hcfp phat hin co au hiti bdt thitheng hoc vi pham sir dung
niem phong, bao ve hien truen va yeu cdu khach hang gill nguyen hi@1 trueeng, lap Wen
ban ghi lqi hien trueng co xac nh4n cua cac ben co lien quan va, ngued lam chirng (neu
co), bao cap ngay vth lank ciao don vi de co bin phap xix VT kip tiled.
Di&I 13- Trong \Tong 48 gie. IceA tir khi hoan thanh vi& treo, thao thik bi do dam, b.()
ph:an treo thao thi6t bi do dem phai chuyen Bien ban treo thdo thie't bi do dem ve bo
ph4n quan VT hap gong de hoan thin ho soy khach hang va tien hanh cac thu tuc truy thu
(ho4c thodi hoan) cho khach hang theo quy dinh (neu co).
Ditu 14- Nghiem cam vi& lam bin clang ho4c thao ga cac chi niem, niem phong he
th6ng do dem khi chua hoan thanh cac thu tuc pi* b'T va kink doanh.
Di&I 15- T6ng Giam cl6c/Giam d6c Dan vi lien luc phai c van ban quy Binh cu th6 track
nhiem cua ca nhan dugc giao nhim vu treo, thao, nghim thu, kiem tra thiet bi do dem din
Wang, sir dung va luu giu kim va mat kim niem, chi niem hop dau day, hop bao
15.1- Nguoi dugc giao quan ly kim niem chi hlop clAu day, hlop bao ve phai chiu track
nhi'm ye vi& luu giu va sir dung kim niem, tuy -t doi khong dugc giao kim niem cho
ngithi khac sir dung. Het gie( lam viec, kim niem va chi niem chua sfr dung phai dugc cat
giir va bao ve tai try dm Dan vi lien hrc.
15.2- Ngt kim niem chua sue dung ho4c hong khong sir dung, chi niem hong khong sir
dung va chi niem thu h6i sau khi thao phai ducic cat giu va quan ly ch4t the tai nai quy
Binh. Hang nam, Dan vi
hrc to chuc ki6m lee va thvc hien pha huy cac mat kim
niem het hileu krc ho4c hong khong sir dung, chi niem hong khong six dung va chi niem
thu
Chuang III - Quin 1ST chat luvng va ho4t Ong ciia he thong do de'm

Quy trinh quail 13, he thOcng do clam ban dien cho khach hang

Di&I 16- Hang nam, cac clan vi

hoach thgc hien kiem dinh dinh kST cac
thiet bi do dem dang van hank, sira chaa, bao during va kiem dinh lai cac thiet bi do dem
thao ye. Thiet bi do dem chi &Tye phep tiep tic sir dung neu sau khi kiem dinh dat yeu
cau k''T thu'dt do Kral-1g theo quy dinh hien hank.
Chu kST ki6m dinh dinh icS7cac thi6t bi do cle'm duvc thgc hien theo quy dinh tai Thong ter
23/2013/TT-BKHCN ngay 26/9/2013 cua BO Khoa h9c COng ngN, cu th6:
- COng to. 1 pha: 60 thanWl'n.
- COng toy 3 pha: 24 thang/lAn.
- TI, TU: 60 thang/lAn.
Dieu 17- Hang nam, cac clan vi dien hie 14p ke hoach thgc hien kiem tra dinh kST cac
HTDD dang van hank.
17.1- Chu IcST th-crc hien kiem tra dinh
- HTDD 1 pha, do d6m trvc ti6p: khong qua 03 nam/lAn.
- HTDD 1 pha, do dem gian ti6p: khong qua 02 nam/lin.
- HTDD 3 pha co dien Wang trung binh dui 100.000 kWh/thang: khong qua 01
nam/lan.
HTDD c dien nang trung 'Dinh tix 100.000 kWh/thang troy len: khong qua 06
thang/lAn.
Can cd tinh hinh cu th6 cu a tiling coon vi, T6ng Giam d6c/Giam dOc don vi din lixc c
the guy& dinh rut ngan chu kST kiem tra Binh l(ST HTDD tai cac clan vi.
17.2- NOi dung thgc hien kiem tra dinh icy:
- D6i vai HTDD 1 pha tru.c ti6p: ki6m tra sir nguyen ven cila chi niem, niem phong
HTDD; kiem tra dau hi'41 bi mat, hu hOng ho4c haat dOng bat thuo.ng cua N
th6ng do d6m. L4p phiecu ki6m tra dinh kST HTDD.
- 1)6i voi cac HTDD con lai: ki6m tra so coo au day, so coo vec to, cac thong s6
ap, &rig
cong suat, canh
hien thi ten thiet bi do dem (chang han nhu:
boo loi, chi so, don ho tiled gian, -CS/ so TU va TI, he so nhan, so lan 14p trinh va
thoi di6m 14p trinh cu6i, so the tqo, thOsi han ki6m Binh...). L4p !Dien ban kiem tra
xac nh4n cua khach hang (ho4c dai dien cua khach hang).
HTDD co chi
17.3- Khi ki6m tra dinh kST HTDD phai co phi6u cong tac hoc lenh cong tac, 14p phi6u
ki6m tra dinh kST HTDD ho:ac Bien ban kiem tra HTDD theo mkt do TCTDL quy dinh.
Dieu 18- Vic kiem tra dOt xuAt HTDD duo.c thgc hien khi phat hi/0 hank vi c clAu
hi'41 vi pham ho4c thiet bi do dem co dau hie:u bat thuong hoc theo yeti cau cua ca quan
nha nuefc co tham quyen holk yeu cau cua khach hang.

Quy trinh quan ly he thong do dim ban dien cho kh4ch hang

cac thong so
18.1- Nic)i dung kiem tra, clOst xuAt: ki6m tra soy do dAu day, so. do vec
dp, dong dien, cong suat, canh bao loi,
hi6'n thi tren thie't bi do dem (chang han nhu:
chi s6, dong ho theri gian, tST so TU va TI, he so nhan, so lan lap trinh va thefi diem 14p
trinh cuoi, s(') the tqa, theyi han kiem dinh,...); der)i chieu cac thong so hien thi yen the -1g
so ghi tren nhan voi thong so hien thi cua thiet bi do dem va vii thOng so da ghi teen
Bien ban treo thao thiet bi do dem ho4c Bien ban kiem tra gan nhat.
18.2- Nhan vien chi duvc phep thrc hien ki6'm tra dOt xuAt HTDD khi dugc ciao nhiem
vv. Truong hop phat hien hanh vi co dau hien vi ph4m ho:dc HTDD co dau hiu bat
thuong thi nhan vier' phai bao cao kip thai cho nguoi quan trvc tiep truck khi tien
hanh kiem tra.
18.3- Truong hop phai ki&11 tra cl(A xuAt tai dia diem khach hang trong khoang then gian
phai ph/6i hap vii canh sat khu vtrc ho4c
tir 22h00 dem clen 06h00 sang, don vi
chinh quy'n dia phuoing d6' tien hanh ki6'm tra theo dung quy dinh.
18.4- Trong thoi han 03 ngdy lam vi& ke tir ngdy nh4n clucfc yeu cau cua co quan nha
nu& co tham quyen ho4c yeu cau cua khach hang, don vi
hic phai kiem tra, sda
chfra hoc thay the xong thiet bi do dem.
Ditu 19- Khi tien harth.ki6m tra crOt xuAt HTDD ho:dc ki6m tra dinh kST HTDD ma phai
thao gOy chi niem hop dau day, dun vi lien luc phai tien hanh kiem tra theo trinh ttr quy
dinh tai Di&T 17 dm Thong tu. 27/2013/TT-BCT ngdy 30/10/2013 cua Bo Cong Thuang.
19.1- Phuung tien, thiet bi do dugc sir dung trong qua trinh ki6m tra phai ducx ki&xi
dinh hoc hi4'u chuAn theo quy dinh.
19.2- Trong qua trinh -Owe hi@.1 ki6'm tra, phai 14'p Bien ban kiem tra HTDD ho4c Bien
ban kiem tra siz dung lien co chil ky xac nh4n cua khach hang (ho4c
din cua khach
hang). Mau Bien ban kiem tra six dvng
duvc thuc hien theo quy dinh ye kiem tra
haat clOng
si:r dung
tai Thong to 27/2013/TT-BCT ngay 30/10/2013 cua
BO COng Thuang.
19.3- Truong hap HTDD hog gong 'Dinh thuong, sau khi ki6'm tra xong phai kep chi
niem phong ngay HTDD, thu hoi cac chi niem phong thao va giao nOp cho don vi
ding vii cac bien ban neu tren. Truong hap HTDD bi hu hong, bat thuong thi xir ly theo
Dieu 31 dm Quy trinh nay.
Di&ii 20- Dan vi
krc chiu town bc) chi phi kie'm tra, ki6m dinh ban dau, kiem dinh
dinh l(ST, kiem dinh sau si:ra chfra thiet ,bi do dem, kiem tra HTDD theo yeu cau cua
khach hang de dam bao cac thiet bi do dem haat dOng binh thuong.
Ditu 21- Khi phat hien ho4c nghi ngef co s11 bAt thuong cua HTDD nhu: niem phong
khOng con nguyen vcn, thiet bi do dem bi hong, ngirng hog gong hoc hog long bat
thuong..., nguefi phat hien phai co trach nhim bao cap ngay \Tod lanh ciao dun vi va N5
pNn quanlf N thong do am din nang c16 kip thai to chdc ki6m tra va xir 13'7.

Quy trinh quan 1), he thijng do dim ban clien cho khach hang

Dieu 22- Thie't bi do am chua sir dung, phai dugc bao quan trong kho, dam bao cac
dieu kie:n ye nh* do va 0' am theo tieu chuan cua nha. san xuat. Doi voi con to din tir
co pin cig phong, khi chua sir dung, cac don vi phai c bienphap bao quan
h9p de
tranh tinh tang pin hong truck khi sus dung.
Cac don vi phai chirc quan VT chat the
do dem gang quan ly va sir dung.

xuAt, nh4p, s6 lugng va chung

Di&I 23- Vic Pap d4t, van chuy6n thi6t bi do dem phai c
xoc gay sai so va hu hong.

thi6t bi

pi* tranh va Op, mng,

Diu 24- Cac don vi kiem dinh chiu trach nhim thirrc hien trap bi co so vat chat, trap
thiet bi l(ST thu4t, ciao tao nhan
thiet lap va duy tri he thOng quan VT dap i:rng cac dieu
kien hog clOng cua to chirc kiem dinh clugc chi dinh theo quy dinh. Thi,rc hien quan 13'T
vi& the tao, in an, sir dung cac chung chi kiem dinh theo dung cac quy dinh tai Thong
to so 24/2013/TT-BKHCN ngdy 30/9/2013 dm Bo Khoa h9c Cong nghe. Don vi ki6m
dinh phai clang 1c3'T clAu ki6m dinh, so Juan kim niem chi ki6m dinh, mau chi niem vii
co quan Cong an tai dia phuang.
Diu 25- Giam d6c don vi kiem dinh phai ban hanh quy dinh ve quan 1y, sir dung kim
niem chi kiem dinh trong don vi. Khong ducic mang kim niem chi kiem dinh ra khoi not
kiem dinh. Kim niem chi kiem dinh duo c bao quan trong to donguoi phu trach b(3 ph4n
kiem dinh giix chia khoa. Truang hop ac biet phai c quyet dinh cua lanh clqo don vi
kiem dinh mci dugc dem kim niem chi kiem dinh ra khoi not kiem dinh. Chi c Kiem
dinh vien do luemg mai dugc kiem dinh cac thiet bi do dem trong ham vi kiem dinh
dugc chi dinh va sir dung kim niem chi kiem dinh.
Di&I 26- Giam dOc don vi kiem dinhphai quy dinh va chirc kiem tra cu the:
- Trach nhi0a cua ngtzei phu trach bC) phlan kiem dinh trong vi& quail VT mat kim va kim
niem, chi niem kiem dinh, hang than to chirc kiem tra quyet town so chi niem da sir
dung; thu hoi chi niem hong, khong six cktng &Ric;
- Trach nhim cua Kim dinh vien do luOng trong vie:c kie'm dinh cac thie't bi do de'm
va st:r dung kim niem, chi niem kiem dinh.
Dieu 27- Ma hieu mat kim niem chi hOp bao ve, hOp ddu day mach do va thiet bi do
dem nhu sau:
- MOt mat bao

k$T hieu vie't tat cua TCTDUCTDL, ky hitu nam six dung.

- MCA mat bao gom: ky hieu viat -Cat dm don vi sir di:mg va so thin tix cua kim.
Moi nam thay m:at
chat che.

mi)t

Dieu 28- Yeti cAulCy thOt

M4t kim phai ducyc niem phong km giii quan b'T

vien chi, day xdu chi niem phong thong do dim:

Quy trinh quail N he thejng ago dim ban dien cho khach hang

bAng chi nguyen chat hoc hop kim chi co. dO

28.1- Vien chi niem phong: V4t lieu
ch6ng lam gia. Vien chi c hinh
chat
mem phit hap, co phil ben ngodi ho4c pha
trix clueing kinh 10mm, day 4mm, c hai 18 duemg kinh 1,5mm xuyen qua than vien chi
de luCAm day xau chi (nhu hinh ye).
28.2- Day xau chi niem phong: Gom it nhat hai don xoan vao nhau. V4t lieu lam
bang hcfp kim khong ri, dam bk. do 1D'n va dai, c phil ben ngoai ho4c pha lan chAt lieu
chong lam gia. Day xau chi co throng kinh phit hcyp voi to luon day xau chi dm vien chi
va co chieu dal tOi thieu 160mm.
gia vien chi, day xau chi niem
28.3- Chdt lieu vien chi, day xau chi va chAt cho'ng
phai Wen yang toi thieu trong 05 nam vai dieu kien six dijng ngodi trade
28.4- Yeu cau cach thixc niem chi: Day xau chi phai clugc 1u6n qua hai to cua vien chi
vien chi. Sau khi
niem phong, dung kim niem de in ma hiti niem phong len hai mat
,
kep chi niem phong phai dam bao tat ca cac ma hip^,u ten mat kim niemdugc
in Imo tren hai
m4 cua vien chi niem phong ya dam bd. day xau chi dtxgc lien ket co dinh vo i vien chi
niem phong.
Day xau chi niem

Lo luan day xau chi niem phong

Ma hieu niem

Mat cat ngang vien chi

Dieu 29- T6ng giam d6c/Giam d6c dun vi

hie phai quy dinh cu th6 va chirc
kiem tra trach nhi@n cua ngued dugc, giao quan 1.3"/
niem, vien chi niem phong hOp
bao
hOp dau day mach do va thiet bi do dem. Hang thang, chuc kiem tra guy&
toan so chi niem da six dung; thu hoi chi niem hong, khong sir dung dugc. Chi dugc six
dung kim niem c
theo dung quyet dinh cua don vi.
Dieu 30- Nguei thgc
nhi4n vu phai bao quan nguyen vcn chi niem ki6m dinh,
thiet bi do dem trong khi kiem tra, thay the ho4c v4n chuyen thietbi do dem ye
quyet. Nhang trueng hgp chi niem kiem dinh ho:dc thiet bi do dem khong con nguyen
yen thi nguoi phat hienphai bap cao kip thei
nguOi phv trach de quyet dinh 13"T.
A

Clatrung IV - Giai quyet cac truirng ho'p mat hoac htr hiing he thong do dem va
khitu nal ciia khach hang ve do de'm din Wang

Quy trinh quail N he thong coo dim ban clien cho khach hang

Dieu 31,- Truatng h9p thik bi do dm bi mat ho4c bi hu hong till don vi dien
tin
hanh kiem tra hien truCmg va lap Nen ban de xac dinh nguyen nhan va trach nhiem cua
cac ben c lien quan.
31.1- Truemg hop xac Binh nguyen nhan do 16'i cua don vi quan 1.57, Dan vi
li,rc co
trach nhiem thay the thiet bi do dem moi, thong bao cho khach hang biet va to chirc
kiem diem trach nh*n, rut kink nghiem doi vbi dan vi quan ly.
31.2- Trueng hop xac Binh nguyen nhan do 16i cua khach hang, nhtmg khOng CO &Au
hieu trOm cap
dan vi
lirc thgc hien thay the thi6t bi do dem moi va mad khach
hang den dan vi de giai quyet boi thuong thiet hai, tinh town truy thu ho4c thoai hoan
Wang theo them thulan tai HDMBD dd, ket gifra hai ben va theo cac quy dinh co
lien quan.
31.3- Tru&ng h9p phat hien co cidu hieu vi pham sir dung
don vi dien krc tien hanh
xix 1)"/ theo quy dinh tai ThOng to so 27/2013/TT-BCT ngay 31/10/2013 cua ER) Cong
Thuang.
31.4- Truang hap xac dinh do nguyen nhan khach quan (giong set, bao lut, ...), Dan vi
dien igc co trach nhiem thay mai thiet bi do dem cho khach hang.
31.5- Sau khi thay the mai thi6t bi do decm, thi6t bi do d6m bi hu hong phai dugc giu
dinh va bao goi niem phong CO chit 1(T
khach hang va nhan
nguyen chi niem
vien kiem tra, sau do chuyen ye 1D15 ph4n kiem dinh de xac dinh sai so lam ca cho viec
tinh town truy thu holac thodi hoan di'0nang. Khi mo niem phong va kiem Binh thiet bi
do dem bi hu hong phai co six chung kien va xac nh4n cua khach hang.
Di'eu 32- Ch4m nh& 24 gia sau khi co ke't qua kie'm dinh thiet bi do d6m bi hu hong, be,
ph4n quan l HTDD phai chuy6n k6t1u4n den khach hang va don vi quan ly khach hang
cue giai quyet viec thank town filen dien va boi thuong thiet hai neu do loi cua khach hang.
ke't qua kiem tra, sfra chfra hoc
Dieu 33- Trueng hop khach hang khong d6ng
krc, Dan vi lien krc co trach nhiem htrong dan
thay the thiet bi do dem cilia don vi
dung lien
khach hang lien N voi ca quan quanbrTnha, nu& ye float dOng
tai dia phuong de giai guy& theo quy dinh tai cac khoan 3 va 4 Dieu 25 cua Lu4t Di@-1
luc.
Chuang V - CI4 d(1 bao cao
Dieu 34- Cong tac quan brT thi6t bi do cle'm clucyc thgc hi@i bang chuang trinh CMIS.
Cac TCTDL co trach nhim ban hanh quy trinh cu th6 cong tac quan 1/ HTDD va h
thong s6 sack nghi0 via dam bao theo doi doge so luvng, Chung loai, thei gian sir dung
cua thi6t bi do cle'm Bang sir dung, luu kho, hu hong eh& sira chira, hu hong xin thanh1.

Quy trmnh quan ly he thong do rem ban mien cho khach hang
Hang nam, cac coon vi tin hank kiem ke cac thik bi do cle'm theo quy Binh ve ki6m ke
tai san.
Di&I 35- Cac TCTDUCTDL, dcm vi ki6m dinh chiu su kiem tra, giam sat va bap cao
theo quy dinh cua co quan quan ly nha nu& ye do lueng, ca quan quan VT ,nha nuac ye
hoat longluc va sir dungtqi dia phuang. Tong giam dOc/Giam doc cac dan vi
phai c track nhiem thgc hien giai quyet, khac phuc kip thei cac van de ton tai (neu co)
theo ket 1u4n kiem tra cua co quan quan ly nha nua.c ye do luting ho-ac coy quan quan ly
va sit dung lien tai dia phuong.
nha nue(c ye ho4t gong
Dinh kST hang nam (ch4m nha't ngay 15 thang 01 hang nam), cac TCTDL bao cao 'Op
loan ye: tinh kink hog cl()ng cua cac phong kiem Binh; tinh kink trang bi thiet bi chuan
do luZyng de kiem Binh cac thiet bi do dem va thiet bi do luting
khac; lirrc lugng
kiem dinh vien, tinh kink thcrc hien quan 1)'T HTDD va cac kilo khan, wrong mac trong
qua trinh thi,rc hin cua coon vi.

Quy trinh quan 1,f) he thong do dim ban then cho khach hang

PHU LUC 1
(Ban hank kern theo Quy trinh Quan ly HTDD ban din cho khach hang)
Quy trov chi&I giao nh4n din 'tang va cal dat thong so cong to. dien tix
I. Quy trerc chieu giao Wan dien 'tang
1. Chi&T ci,rc phat cua thi6t bi do am phia nhAt thin duvc quy uo.c thong nhAt nhu. sau:
May phat => MBA nang ap => Thanh cai cao ap => Xudt tuy6n cao Op, MBA ha ap =>
Thanh cai ha ap => xudt tuy6n ha ap, MBA tu. dung.
2. G6c giao nh4n

nang gitra cac don vi dugc quy uo.c th6ng nhdt nhu sau:

NMD, don vi truy'en tai lien => coon vi phan phi din => Khach hang sir dung
Cac truOng hop cu th6:
a. Gitta NMD ho4c don vi truyen
vii TCTDUCTDL, lay g6c giao nNn la
NMD ho4c don vi truyen tai die;n, bo ghi
Wang theo chieu giao se ghi lai
nang di tix NMD hoc don vi truyn
TCTDL/CTDL.
b. Giira TCTDL/CTDL voi khach hang sir ,dvng
Wang theo chieu giao
TCTDUCTDL, bt) ghi
TCTDL/CTDL to.i khach hang sir dung
3. Quy uo.c cac b's;i ghi

g6c giao nnla

ghi lai
nang di dr

nang theo chieu giao va nh4n trong cong to:

COng to. do dem phai ducyc rap cl4t, theo dung so. do 14 h* cua nha san xudt in tren cong
ding to phai tuong irng
Wang theo chieu giao va.,nNn
to va khi do cac bo ghi
nang tai vi tri do dem theo quy trefc nhu mo to a hinh
voi chieu giao chieu nh4n
ye cluoi day.

Quy trinh quan ly he thong cho dim ban then cho khach hang

Gt
500KV

Gf

MBA nang

ap

MBA hp

ap@

10KV

May phat

MBA hp

ap

MBA hp

ap

0,4KV

0,4KV

Quy urk chi'du giao nh4n

niing tai cac vi tri do dim

II. Cac than s6 cai dat trong cong to' din tir nhieu bleugia co MIA Hang 14p trinh
1. Wt khAu:

- 1\44t khAu mdc

, "chi 40 : "M (H DOC" hoac "MKHDOC" (nham phuc cho
vi& thu th4p so lieu do dem cua cac don vi lien quan);
- 1\44-t khAu mirc "6ng 1)(3 thei gian": do nguoi dugc giao nhim
dinh;
1\44t khAu mire "cai at": do ngued ducyc giao nhirn vu

cai

cl4t quy6t dinh.

2. BiL gia: theo van ban quy dinh ve gia ban din cila Nha nuoc.

guy&

Quy trinh quail 13> he thong do dim ban dien cho khach hang

3. Thai gian ch6t chi s6 tinh hoa don: Inc 0 gia 0 phut vao ngay 01 hang thang hoc 111c
0 gio 0 phut vao cac ngay ghi chi so hang thang thoa thuan yeti khach hang.
4. Ty so bien d6i cila TI, TU: bang tST s('') bin dOi cua TI, TU rap d4t thijac t6.
5. Dinh clang hi&1 thi theYi gian: dd:mm:yyyy va hh:mm:ss.
6. Dinh clang hien thi bO so chi thi dien nang:
- NIL don vi hi6n thi l MWh: hi6n thi toi da 03 chit s6 le sau (IL th4p phan. Neu
don vi hien thi la kWh: khong hien thi chit so le sau clau -a* phan.
- Viec iva ch9n don vi hien thi phai dam bao sao cho bo; s6 chi thi lien nang tren
cOng to khong bi tran so (quay troy ve "0") trong tiled gian toi thieu l 01 chu kST
ki&n dinh dinh kST cong to.
7. Chi thi bi6u gia gang kich hoat.
8. Bielu coo phu tai: ch9n km tra bi6u coo dm the kenh plw tai sau:
- Ttmg cong suat tac clung theo chiL giao;
- Tong cong suat phan khang theo chieu giao;
- T6ng cong suat tac dung theo chi&I nh4n (chi ap dung dOi vii cong to do dem
dien nang 2 chieu giao va nif4n);
- Tong cong suat phan khang chieu nh4n (chi ap dung cloi vai cong to do dem din
nang 2 chieu giao va nh4n).
9. Hi6n thi:
hi6u
Cong to duvc 1.4p trinh hie'n thi t6i
t cac thong so sau:
a. (5 ch6 c10 man hinh cOn to dOng:
- Ngay, thang, nam va gi', phut, giay hi.@1 tai;
- Chi s6 die:n nang tac dung chiLt giao
thueng, cao diem, thap diem;

binh

bieAu tong va cac bi6u gia

- Chi s'6 dien nang phan khang chiL giao bieu tt)ng,
binh
- Chi se) din nang tac dungchieu nh4n cua bi6u tong va cac Neu is
thuong, cao di6m, thdp diem (chi ap civng d6i ved cong to do dem dien Wang 2
chieu giao va nh4n);
- Chi s6 dien nang phan khang chreu nh4n bi6u tong (chi ap dicing
do dem dien nang 2 chieu giao va nh4n),
tri cong suat the dung cve dai chiL. giao
thap diem va thei diem )(ay ra Wang irng;

cong to

the gie( binh thuemg, cao

- Gia tri cong suat tac chring eve d4i chiL nh4n cua cac giey binh thuo'ng, cao di6m,

Quy trinh quart ly N timing do dim ban di01 cho khach hang

thap dim va then diem xa ra Wang ung (chi dp clijng doi

d*-1 nang 2 chiL giao va nh4n).

con to do dem

b. che do: man hinh cOn thu cong:

- Ty s6 TI, TU;
Di@-1 ap
- Deng dien
- He s6 cong suit trung binh,
COng suit the dung tirc that
- Cong suit phan khang tic that
- Chi s6 eh& din nang tac dung chiu giao
thueng, cao diem, thap diem;

bi6u tang va cac bi6u gis gion binh

- Chi s6 ch6t dien nang phan khang chiu giao bielu tong;
- Gia tri chO't cong suit tic dung cvc d4i chiL giao cua cac giaf binh thueing, cao
diem, thap diem va thai diem xay ra Wang img;
- Chi so chat din nang tic dung chieu nh4n cua bi6u tang va cac bi6u
thug g, cao diem, thap diem (chi ap dung doi
cong to do dem
chiu giao va nh4n),
- Chi s6 eh& dien nang phan khang chi&I nh'0.n bi6u tong (chi ap dung clOi
to do dem din Wang 2 chieu giao va nh`a'n);

giee binh
nang 2
cOng

- Gia tri chO't cong suit tic dung circ dai chi&I n1-14n cua cac giZY binh thuong, cao
diem, thap diem va thei diem xay ra tuong -Cmg (chi ap dung doi \Ted can to do
dem din Wang 2 chieu giao va. nh4n),
- so ran ch& hoa don va tiled diem(chu lcS) ch& hoe don lin cuoi
Van 14p trinh thei di6'm 14p trinh an cu6i;
- so lin mat dien ap pha, mat ngu6n cung cap.
10. Ngodi cac thong s6. neu tren, -UT)/ theo nhu cAu quan 1)", cua minh timg don vi c the
cai at them cac thong so khac neu cong to c kha nang dap txng, nhung phai dam bao
khong lam anh hu 'Ong den yeu cAu van 1)'T theo quy dinh cua EVN.

II. Cai dat v quint 1ST mat khan cong to din tir
1. M4t kh'Au cong to phai dugc chia thanh 03 mire truy
khac nhau nham phuc vu
yeti cau quan 13"/ van hanh cong to yd. dugc quy isoc nhu sau:
a. Mdc "chi d9c": Cho phdp nguai
dung doe town biz) thong s6 cai d4t cua cong ta.
Mirc mat khau nay clucyc six dung de thu thap so lieu cong to tai cho hoc tix xa.

Quy trinh quail 1), he thong do clam ban dien cho khach hang

b. Mtirc "d6ng bic') died gian": Cho he nguei sir dung d9c town b0 thong so cai cl4t cua
cong to va thay doi thei gian cua cong ta.
m4t khan nay dugc sir dung trong
truing hop can gong 130 then gian cua cong to va chi nguoi c trach nhi0.1 mori dugc
six dung.
c.

"cal d4t": Cho phep doc va

d4t lai town b0 thOng se) cai cl:at
con to.
Mirc mat khau nay dugc sfr dung de cai dat mot ho;dc toan 13.0 cac thong so cila cong
to va chi nguen co trach nhim riled dugc stir dung.
Ml:TC

2. Moi cong to phai dugc cai crOt not dung mat khAu rieng biet va khong theo bAt kST
mot nguyen tac ggi nho. nao, not dung cac mac mat khau cila mot cong to cong phai
dugc cai cl:at khac nhau. Cac mat khau cong to phai ducyc lira trir bao mat trong phong bi
dan kin c6 niem phong Wong ung
timg cong to. Ben ngoai phong bi phai the hi41 so
the tw cua cong to, vi tri do dem, Ven khach hang sir dung dien, ten nguei cai dat m4t
khan cong to.
3. Cac phong bi mat khau cong to phai dugc ban giao cho duy nhat 11* ngueYi co trach
nhiem quan 13'T luu tra. Nguei quan 13'T c trach nhim tong hgp va km gill cac phong bi
mat khau cong to theo timg tai ho so kern theo mac lac the hin ro rang dank sach cac vi
tri do dem Wang irng vii cac phong bi trong tai ho so. Cac ho so mat khau cong to phai
dugc luau tra va bac, quan trong ngan to rieng co khoa.
4. V* ban giao phong bi 11-14't khau cong to trong qua trinh quan 1$T kru tra ho:ac sir
dung mat khAu cong to phai dugc ghi nh4n bang Nen ban hoc so giao nh4n c chit 1cT
xac nh4n cua hai ben ti6p nh4n va ban giao mat

Quy trinh ghi chi so' cong ta

D. QUY TRINH GHI CHI SO CONG TOE
Chuang I- Quy dinh Chung
Di&I 1- Muc dich viec GCS
Wang giao nh4n, mua ban ducx xac dinh thong qua chi so
1.1- L co sa cue tinh town
Wang phan khang (kVArh), cong to
nang tac dung (kWh), cong to
cong to
tir da chik Wang.
1.2- Can dr 1(6t. qua GCS c16:
a. Llap hod don tiLi din;
giao n11.4n, san luting lien thuong phAm va san prang
b. T6ng hop san luting
lien cua cac thank phan phu tai; san luting
diing de truyen tai va phan phoi
(san lumg lien ton that);
c. Phan tick hiti qua san xuAt kink doanh ctla don vi va toan nganh, tinh town tST le
ton that din Wang trong truyen tai, phan phoi din; quail brT va du bao nhu cau
plw
Dieu 2- Cac kink till:re GCS cong tor
2.1- Ghi tai dia die'm sir dung
khach hang (sau day g9i la ghi tru.c ti6p) la kink
thuc nguei GCS di ghi chi so cong to tai dia diem sir (king din thong qua so, 1-11-1U,
HHU-RF, MTB, DTDD....
2.2- Ghi tir xa thong qua he th6ng truy'en du lieu to dOng (sau day goi l ghi tix xa) la
kink thitc nguei GCS ra lenh de doc chi se) bang he thong d9c du lieu cong to dr xa
thOng qua GPRS, IP, PLC, DCU stir dung RF-mesh,
2.3- poi voi cac cOng to treo tren cot de, dam bap an town cho nguoi GCS, khuye'n khich
cac don vi tip dung cac thiet bi doe chi so cong to khong phai dung thang treo len cot.
2.4- Cac don vi phai thu.c hiOL thong bac, cong ngN va kink thirc GCS cho khach hang
duqc biet.
2.5- Cac don vi c 1c6 hoach sap x6p to chuc cac bo pla4n nghiep vu va
cong nghe vac) vi& GCS cong to.

to trang bi

Di4i 3- Yeti cAu cua v* GCS

3.1- Ghi
GCS tat ca cac cong to c trong so GCS. Phat hien va bao cao kip thoi cac
hien toting bat thuong ho:a.c sai sot cila he thOng do dem, nhu: TU, TI, cong to chay, hu
hong, bi thao mat, bi mat chi niem phong, tinh sai he so than, cong to khong c trong so
GCS...

Quy trinh ghi chi so cong to.

3.2- Ghi dung chu lcST: Ghi dung ngay da 1c3'T ket trong HDMBD ho4c thoa thu;an \TM
khach hang. Tao diLi kien de khach hang giam sat v* GCS.
3.3- Ghi chink xac: Ghi tat ca cac chu so nguyen trong cac b() so dem cua cOng to. D6i
yeti he th6ng do d6m
nang co he so nhan to 1000 try len, phai ghi them chu so th`O
phan thin nhat cua cong to. Khi thao cong to phai ghi tat ca cac chiix so nguyen va chfr so
thiap phan.
3.4- Ghi ro rang: Do'i vai truemg hop GCS bang so gidy, cac chir so phai ghi can thin, r6
rang,
net, khong dugc tay xoa cac so da viet.
3.5- Voi cac cong to ap dung kink thirc GCS dr xa:
a. Trong trueng h9p GCS tix xa, n6u khong d9c duvc chi se') thi Dan vi Di@-1 luc
phai,chuyen sang GCS trix tiep va kim tra tinh trang cong to cling nhula thong
truyen du lieu to dOng trong thei gian khong qua 2 ngay ke tir khi phat
b. Phai to chdc ki6m tra ngay cac trueng hop phat hien cong to khong len s6, chi s6
lieu thu tang giam bat thueng tir 30% tr&
. len so thang truOv do.
Chuang II- Lich ghi chi so
Di&I 4- Lich GCS cac cong to dAu ngun, ranh gioi
4.1- COng to ranh gioi cua TCTDL
trong EVN
cac don vi Ichac (Cong ty pilot
va cac nguon
mua ngoai, NPT, cac TCTDL kha.c), cong toy ranh gioi gifia cac cap
quan ly trong TCTDL (TCTDLCTRL
li,rc): GCS vao Oh00 ngay 01 hang
thang. TrueYng hop diem do dem ranh
khong co nguoi trgc phai lap truyen so lieu tit
xa de theo doi va GCS dung quy dinh. Trong then gian chua lap d4t GCS tir xa cho phep
ghi trong khoang thei gian: 01100 12h ngay 01 hang thang.
4.2- Cong to tong tai cac tram bin ap phan phoi hp. the: GCS cung thei gian trung Binh
GCS tat c cac cong to khach hang dung dien sau tram bien ap do.
Ditu 5- Lich GCS &Ong to khach hang mua dien:
clugc x6ptheo nhiL
5.1- Lich GCS town bo so luting cong to khach hang mua
phien trong cung mot thang. MOi phien ghi trong mot ngay. Quy uoc cifing so dem (1, 2,
3,...) de at ten phien thong nhat trong town EVN.
5.2- Lich GCS d'c')i voi cong to truyLl so lieu tir xa: Dam bac) GCS theo lich ghi quy
Wang cho
trung
dinh va GCS vao ngay 01 hang thang cue xac dinh ton thdt
ap dm don vi.
5.3- Nguyen tac xay Ong Lich GCS nhu sau:
a. Khai luting cong v* GCS cua moi phien tuong duong nhau.

Quy trinh ghi chi sa cong to

b. S6 luting phien GCS trong thang dugc tinh town can dr vao hinh thik GCS, s6
lugng cong to, dia ban don vi quany va so luvng nguai GCS cua don vi nhung
khong qua 20 phien. TruOng hap so luting phi& GCS lon hon 20 phien thi don
vi phal bo tri them nhan vien GCS.
kho khan cua tung yang, six
c. Vic xay cing,s6 phien GCS phai xet den muc
bien Ong ye so luting cong toyhai GCS ding nhu d4c thu cua vi& 14p Ma clan,
vie;c thu tien clien cua don vi de bao dam six toi tru trong day chuyen KDDN.
d. Khach hang c6 GCS phan IcS7trong thang:
vafi khach hang co san lugng trung binh tir 50.000 c16n 100.000
kWh/thang, GCS cong to. 2 1An trong 1 thang vao cac ngdy 11 va 25 hang
thang.
khach hang cc') san luvng trung binh tren 100.000 kWh/thang, GCS
- 1)6i
cong to 3 lan trong 1 thang vao cac ngdy 6, 15 va 25 hang thang.
5.4- Do'i vii cac dia ban co khach hang sir dung
trung binh it hon 15 kWh/01
thang, don vi c th6 thoa thu4n
khach hang NT' khoang thei gian GCS cong to nhung
khOng qua 03 thang mot
5.5- Ghi dung chu kST theo quy Binh, chi cho phep dich chuy6'n thefi diem GCS cong to
truck ho4c sau mot ngdy, trixtruang hop bat kha khang. Lank ciao don vi chiu track
nhin va chi ciao BO ph4n dieu hank GCS sap xep ngdy ghi sao cho tong luting
thuang pham cua town don vi it bi anh huOng
vi'Oc thay doi lick ghi.
5.6- COng khai tai khach hang lick GCS cong to. dam bao khach hang bit duvc ngay
GCS cong to co the ki6m tra va giam,sat chi so tieu thu
Wang, dp dung it nhat mot
trong cac hinh thirc nhu thong qua to clan pho, thong bao cua din ityc gui tai kiffich
hang, website, email, SMS
Di&I 6- Cac CTRL, hien krc, chi dugc thay doi, lieu chinh lick GCS trong nhfing
trueng hap cl;ac biet va trinh TCTDL phe duy't tru6c khi thirc hin. Tong Giam doe
TCTDL chiu track nhi"Om ye vi& dieu chinh GCS lam anh huang den ket qua thirc hien
cac chi tieu kink doanh dm don vi mink.
Chuang III- Dii&I hank ghi chi so
Di&I 7- B(5 ph4n
hank GCS thong bao lich GCS cho cac 130 pNn lien quan cue dive
hin va thong bao cho khach hang biet ngay GCS (khi c thay cloi) c16 khach hang tin
theo doi chi so cong to va luting
nang tieu thu trong kST GCS.
Dieu 8- Lo trinh GCS clOi vai hinh thirc ghi trvc tip
thie't lap dua vao so. 6, each
thirc ghi chi so clang to, vi tri cac cong to tren itrOfi cua tung tram bi6n ap ket Imp vefi

Quy trinh ghi chi so cong

clreyng ph& ngo x6m. 1,(5 trinh phai sap xep 119.p 13'7, thulan 10 d6 GCS va chap Ung cac yeu
cau quan 1ST kinh doanh
nang
b* l dam bao yeu cau tinh chinh xac
ton that
nang luai lien ha ap, tram Nen ap phan phOi ha the.
M6i cong to duvc clanh so thin to theo to trinh GCS. Do'i \Ted cong to moi b6 sung trong
to trinh dugc danh so phii hop voi thin to ghi trong 10 trinh ghi. Dinh lcST kiem tra, ra soat
neu can phai sap xep lai to trinh, so thu. to di GCS do c nhieu thay d6i trong 11(5 trinh (so
luting cong ta, nguon cap
thi phai thOng bao cho cac b0 ph4n lien quan cue phoi
hop giai quyet.
Dieu 9- Cac so GCS cong to Om: So GCS cong to dau ngu6n theo phan cap quan 1T
(TCTDL- CTRL- mien hie- To quan 13'7- Tram) va so GCS cong to khach hang mua
din.Trinh to 14.p so GCS cong to khach hang nhu. sau:
9.1- S6 GCS dua.c clanh ma ho4c at ten goi nhung nhAt thiet cac khach hang trong mot
so phai GCS ding ngdy ghi chi so. Dan vi c the sap xep theo mot trong nhimg tieu thirc
sau: Di&Il do, tram bien ap, 1C) trinh ho;dc doi tu9.ng khach hang phi" hgp vth yeu cau neu
tai DiLi 8 cua Quy trinh nay. So GCS phai co toi thieu cac thong tin sau: Ten, dia chi
khach hang, cac loci ma quan 13'T (ma khach hang, ma tram bien ap, ma nganh nghe phv
-Cairn), thong so ky thu4t cua cong to, TU, TI, gia ban din, so h0 dung Chung... cac cong
to. trong so GCS phai clugc danh so this tu. My theo loci hinh cong ngN GCS thi hinh
thirc the hin cua so GCS c the ld so giAy, thiet bi
dr GCS hoc he th6ng doc chi
so to dOng tir xa.
9.2- D6i vai hinh thuc ghi truc ti6p, tuy theo cOng ngN ghi chi s6 ma s6 GCS cOng to
c th6 la s6 gidy hoc thiet bi
-tir GCS cong ta (HI-IU, May tinh bang, Din thoai di
a. M6i so gidy phai c 1 bang ke danh sach khach hang c trong s6. Cac truong h9p
thay d6i trong nam, nhu: BO sung mai (ghi them vac) cu6i bang ke), chuyen sang so
khac hoa:c thank 1T hop 6ng deu phai ghi ro 13'T do, ngdy thay dOi va cher 1c3ri cua
nguei phi track diet' hank GCS trong bang ke. Cac to GCS trong sO giAy phai c
thong tin theo quy dinh tai khoan 9.1.
-tir GCS cong ta phai c phan
b. Thi6t bi
-tir GCS cong to: Tren moi thi6t bi
mem de thirc hien viec nhO chi sO, chat cac nguang canh bao va du lieu lien quan
cua town 134) to trinh GCS. Du lieu chi so cila cac cong to trong cac thiet bi nay dugc
quan 17 bang ma s6 GCS, cac du lieu nay se duo.c dong b0 voi chuang trinh CMIS.
9.3- D6i voi hinh thirc GCS cOng to. -tirrxa yeu cau tong N th6ng thu th4p va,clac chi s6
dugc &rig b0 vii
lieu chi so theo
so GCS, cac
phai quail 13'T thong tin
chuang trinh CMIS.
Dieu 10- Quan 13`T s6 GCS
10.1- Thong tin dm s6 GCS dugc quan 1T th6ng nhAt trong Chuang trinh CMIS.

Quy trinh ghi chi so col/1g to

hanh GCS quan ly. D6i vii he

10.2- So giAy va thi6t bi din dr GCS do bC?' ph4n
thermg clac GCS cong to tir xa, cat TCTDL xay clung quy dinh cu th6 ye yie:c quan 1T van
hanh h thong va giao trach nhiem cu the cho Giam di& cat CTDL thi,rc
10.3- D6i voi S6 giAy:
a. Cac to GCS trong so GCS phai &Jac danh so thin tu. Ithemg dugc to y hay hoc
them to' GCS. Truemg hop ter GCS bi hong can thay the phai ghi ro VT do va 14p lai
to GCS thay the c day not dung dm to. GCS bi hong va, cha 1(3`T cua nguoi phu
trach (quy dinh tai khoan 9.2, Di&1 9 cua Quy trinh nay). To. GCS hong duvc luu
tra theo dung thei gian quy dinh tai mac b cua khoan nay.
b. Vao thang 01 hang ram, cat don vi that hi4'n sang S6' gib. To GCS duvc in bang
may tinh. Moi So giAy phai c 1 bang Ice danh sach khach hang co trong sC)" va
dugc Truong don vi hoTac nothi dugc uST quyen 14/ gong clau. giay ducx luu
till' 05 nam ke tir lcST GCS cuoi ding.
10.4- D6i
thi& bi
dr GCS va, he th6ng ghi chi so to dOng tix xa: du lieu NTft chi
so do b() ph4n di&T hanh quan ly, sau moi phien GCS, cat (lir lieu ghi chi so cong to phai
dugc luu gift trong 05 nam, dam bao khong co su can thip, chink si:ra. Du lieu so GCS
sau khi chuy6'n yak) he th6ng CMIS phai in bang ke GCS co chit 14 va ghi rE) ho ten dm.
nguei GCS gong thanh tap theo lcST VA, to chirc quan ly luu giu trong 5 nam.
Di&I 11- Ch6 do giao nh4n s6 GCS
11.1- 1)6i viii Soi giay GCS, thiet bi

tir GCS:

- Thai gian giao nh4ns6 GCS gala b#); ph4n

hanh GCS voi b'c) ph4n GCS va b()
p1-114n 14p hoa don filen
phai dam bao tiled gian tit ngdy GCS den ngdy phat
hanh hoa don toi da khong qua 03 ngay lam vi&.
- Sau khi ki6m tra ke't qua GCS, b(') ph4n lieu hanh GCS chuyeA. n so GCS cho bC)
ph'On 14p hod don tiL1
theo lick quy dinh. Khi hoan thanh cong viec, 110 ph4n
nay chuyen tra 14i so cho bc) ph4n Dieu hanh GCS de quan ly va luu tra.
- Tat ca cat truoing hap giao ni-1411 s6 GCS, thi6t bi
theo doi, 1cT giao nhlan.

tir GCS cfki phai co so sack

11.2- poi v&i he thong ghi chi s6 to cl(5ng tir xa: that hien quan ly, giao n1-14n ho4c xuAt
file so lieu GCS gala he thermg va chuang trinh CMIS theo quy dinh Quan ly van hanh
he thong do TCTDL, CTDL xay dvng.
Diu 12- Thong bao k6t qua GCS tong to cho khach hang
12.1- Giam d6c Don vi hien lac phai c trach nhim to chik viec thOng bao ke't qua
GCS cong to cho khach hang dam bao: nhanh chOng, tinh chink xac GCS cong to.
12.2- Vic thong bao chi se) cong toy cho khach hang don vi co the a.p dung nhung khOng
han the cat kink thuc sau: giay thong bao chi so, website, email, SMS...

Quy trinh ghi chi so cong ta

12.3- Sau khi, hoan thank vi& kie'm tra \TA, phiac tra chi s6, don vi thgc
dua chi s6
len website de khach hang tra ciru, gong then giri thong bao chi so cong to cho khach
hang qua email, SMS (n6u khach hang (Tang k3"T).
12.4- DOi vii kink thirc ghi trix tip c the thong bao chi so den khach hang ngay sau
khi thuc hi.@1 ghi chi so.
Chuang IV- Ghi chi s6
Dieu 13- Yeu cau Chung d6i \Ted nguai GCS
Nguoi GCS phai c nghi0 vu chuyen mon, ley thu4t va dugc ciao t4o, boi huAn, sat hach
quy trinh 1Cy thu4t din, an town
Quy trinh kinh ,doanh
nang dugc huong
dan sir dung phan mem GCS tren thi6t bi din dr; thong ghi chi so tir xa.
Di.0 14- Yell cau dai

nguei GCS true tip

- Nguoi GCS thgc hien theo dung Quy trinh Giao dich voi khach hang six dvng
- Nguoi GCS c th6 kiem nhim them nhi'm vu khac nhung tuy't ci6i khong dirge
treo thao cOng to tai khu vgc gang dugc phan cong
kiem nhim cong tac thu tien
GCS. Can cu \Tao tinh hinh thijc te, don vi phai thuc hi1en vies hoan doi nguen GCS a
timg to trinh, toi thieu 06 thang/lan.
Dieu 15- Yeu cau d6i voi he thong GCS tir xa
- Chi nguei dugc cap quyen mai co the troy nh4p vao he th6ng thu th4p va truyen dfr
lieu tic xa. Moi thao ta.c ten N thong cila ngued dung phai dugc quan 15/ vet.
- TCTDL giao trach nhim cu th6 chocan van hanh khai tilde di). lieu dam bao dung
, bao mat thong tin theo quy dinh
muc dich va phai chiu trach
- Hulan luyn va ciao tap cho can b0 van hank sir dung thank thqo he th6ng d9c chi s6
cong to tir xa va nam \Tang quy Binh ye pan VT va van hank he thong doc chi so cOng
to tir xa do TCTDL, CTRL xay Ong.
Di&i. 16- Nhim vu cua nguei GCS
16.1- Ngued GCS an ghi trix tip tai cong to
- Thuc hien dung nhim vu va to trinh GCS dugc giao, mang dAy cong cu, bi6u mau
yeti cau (mau Nen ban giao nh4n lien nang, so giay ho:dc thiet bi din dr GCS, giay
thong Worn) va nhang ching cu an town khdc.
- Tao diL kien cue khach hang c th6 clac va ki6m tra vi& GCS cong toy cua khach hang
(neu c yeti cau).

Quy trinh ghi chi so cong to'

- Kimtra tinh trang ben ngoai va hoat cl(5ng cua he thorng do cle'm din Wang nhu: Tinh
tang hoat dOng cua cong to, hOp bao ve, niem chi, niem phong, so cong to,...
k-y chi s6 cong to theo yeu cAu tai DiL 3 cua Quy trinh nay. Ghi chi so vac, S6
GCS. Tinh town lucmg di.@1 rang tieu thu trong icy.
giay hoc nh4p vao thiet bi
ThOng bao san luting lien sir dung cho khach hang (neu co yeu cau).

DQC

truemg hop cong to c16' trong pham vi quan ly cua khach hang, sau 02 ran cle'n
- DIM
ma khOng ghi dugc chi so cong to, ngued GCS dugc phep giri khach hang thong bao
chi so cong to, tam tinh din Wang tieu thu bang thang truck ho:dc ghi chi so cOng to
nang tieu thij ho4c khach hang tv bac, chi so
do khach hang ti,r bao. Viec tam tinh
cong to chi dugc thvc hien IchOng qua 02 chu l(ST GCS lien Ice. Neu qua 02 chu l(ST
khach hang de chuye'n
GCS, khOng ghi dugc chi so cong to, don vi can thod thu4n
vi tri lap cl4t cong
hank GCS so GCS va bao cao voi
- Sau m6i to trinh GCS phai nop cho bo ph'4n
ngued co tha'm cluyn
hank hol# \Ted lank ciao don vi) nhang
trach 1)0' ph4n
truang hop bat thuong (cong to chay, mat, hong...), khach hang thay cloi muc dich sir
dung lien, muc gia, cac truong hap nghi van va VT do cac truang hop phai tam tinh
khOng GCS dugc.
Trueyngh9p ghi nhAm chi so cong to, ngued GCS khong dugc -CA)/ xod ho:dc vi6t de len
chi so ghi sai ma phai gach ngang chi so coo va ghi 14i WO dung, ngdy, thang va k")./ ten
ben canh so ghi sai do. Khong clinic GCS bang INA chi.
- Vie?c sira chi so cong to sau khi phat hank hod don chi thgc hien sau khi hoan thanh
thu tuc dieu chink hoa don theo Quy trinh Lap hoa clan tien
- Ngued GCS thi,rc hien ghi nhang thong tin ve tinh trang cua cong to va tinh chit cua
chi so (vi du: Nha khach hang khoa cua, cong to chay, hong, mat...) theo
thong nhat trong chuong trinh CMIS.
16.2- Nguefi GCS six dung chiming trinh GCS tap trung -Ur xa
- Thgc hi0"n chink xac cac thao the va trinh to cue cl9c chi s6 cong to tir xa theo quy dinh.
Ra le:nh ho'Oc 14p lick cho he thong c19c chi so cong to theo dung lick GCS dugc phe
duy4
- Sau khi chuang trinh hoan thank viec (lac so lieu, nguai GCS sit dung cac chirc nang
cua he thong de kiem tra du lieu c19c ve Wham phat hiO'n cac truaing hap con thieu, cac
so lieu bat thueng, cac su kien cua cong to dugc, canh bao de' kiem tra, xac mink va
doe lai. Trong trueng 11- 9p so lieu cl9c
con,thieu khong the, cic)c dugc tir xa, nguei
GCS cOng to bao cao
bc) ph4n dieu hank tien hank chuyen sang GCS trix tiep.
- Tuyit clai khong clucyc to can thip vao phAn mem cua he thong doc chi so cong to
tir xa ho4c sira chita du lieu chi so cong to.

Quy trinh ghi chi so cong to'

- Thi,rc hien quan 13i
1 va bap mat du lieu GCS theo guy dinh ve Quan 17 va van hank he
thong.
Chuang V- Kim tra va phtic tra ghi chi s6
Di&t. 17- Kim tra GCS
17.1- Truemg hqp ghi trtrc
- Ngueyi GCS co, track nhim kiem tra va xac nh4n cac cong to di chi sic') bAt thuemg,
nhu: Chi so cuoi kST nh6 han chi so dau Icy, b0 so dem dm cong to qua \Tong; cong to
khOng len chi so, din nang thang nay ho:dc lcST nay tang giam bat thuong so voi thang
truck ho:dc kST truck tir 30% tr 6' len ...
- Truemg hop co diL chink chi s6 cua ngued GCS truck khi phat hank h6a don phai
dugc lap thank bang co chit. 1c3'T cua ngueli GCS, phu track b0 GCS va phu track bC)
pNnki6m. sok chi so: 1 bang luu tai 1DO ph4n GCS, 1 bang km tai be, ph4n ki'em sok
chi so.
17.2- Tru&ng hqp su dung GCS tir xa: Khi he th6ng d9c chi so cong to tir xa dua ra cac
bao cao ve chi so cong to bat thuOng, nguen GCS tir xa phai bao cao ngay vai ngued c
tham quyen (phu track 1)0 ph4n dieu hank ho:dc
lank ciao coon vi) de kiem tra xac Binh
nguyen nhan va xac n1-14'n chi so dung dm cong to de ghi nhia'n va tinh town san luting
di'n Wang sir dieing cua khach hang.
lieu 18- Phiic tra GCS tin hank theo nhang not dung sau:
18.1- Cac clan vi dinh kST ho4c dOt xuAt to chin philc tra GCS dm tung ngued GCS.
Ngoai vi& to kiem tra cua b0 ph4n GCS, dan vi bo tri b0 ph4n phuc tra GCS chuyen
track hoat dOng clOc 14p v&i, bo p1-4n GCS. Hang thang, Lanh ciao Dan vi hien ltrc thvc
hien danh gia chAt luting GCS dm nguoi GCS.
18.2- Ch9n,ngau nhien mot vai trinh ho4c mot so cong to d6 plulc tra d6i chi6u va.
danh gia. chat luting ghi cua timg nguei GCS.
18.3- Lap lick phuc tra thuemg xuyen dOt xuAt cac to trinh, trong do co cac cong to do
khach hang to bao hodc c chi so bat thuong. Khi thei filet !fang nong bat thuemg va du
bao mirc lieu thu dien se tang clOt Nen, Giam clOc Don vi hien ltrc phai to chin phuc tra
GCS cac cong to c6 chi so bat thueng va giai quyet cac khieu nai cua khach hang ye
GCS cong to.
18.4- Ph6c tra va bap cao ket qua ki6m tra cac truoing hgp bat thuemg. Ki6n nghi voi
lank ciao don vi (ngued truc tiep giao nhie;m vu hoac Giam doc don vi) X11 1ST nhang sai
sot, vi pham.
Dit&I 19- Giai quye't thL mac lchieu nai cua khach hang NT' vi& GCS:

Quy trinh ghi chi s6 ding to.

19.1- Cac don vi to chCrc tip n1-14'n tat ca cat thOng tin khi6u nai, thAc mac NT' vi& GCS.
19.2- Khi nh4n dugc khi6u nai, ti-fAc mac cua khach hang NT'' v* GCS, Lanh ciao coon vi
phai to chute kiem tra, giai guy& kip thei, thoa clang vd theo dling quy dinh cua phap 11*
va quy
giao dich vii khach hang sir dung

lieu 20- NIQi hank vi tieu ctrc trong viec lam sai l&h 1c6t qua, GCS phai cluTic xir ly kip
thoi va nghiem mink theo dung quy Binh cua phap luat vd cua Tap doan.

Quy trinhip hoa clan tien mien

E. QUY TRINH LAP HOA DON TIEN HIEN
Chuang I- Quy dinh chung
Dieu 1- Hod coon tien lien nang tac clung va hod clan tien ding suit phan khang (goi
chung la hoa don tien din) l chung tir phap brf do ben ban din lip, ghi nh4n thong tin
thanh town tien Cho Ben
ban di 1,11 theo quy Binh cua phap 1u4t, ld ca se( de Ben mua
ban din va Ben ban din thgc hien cac nghia vu doi voi Nha nuOc.
Vic 1.4p hod don tien din phai can cir vao:
1.1- Hap dong mua ban
1.2- Bien ban treo thdo cac thie't bi do d6m
nghiem thu he thong do dem din nang.

(cong to, TU, TI...) ho'ac Nen ban

1.3- So GCS hoc file du lieu GCS cong toy.

1.4-, Quy dinh
quyen.

gia ban di*i, thu sudt GTGT cua cac ca quan Nha nuac c thAm

1.5- Cac Nen ban troy thu, thodi hoan ho4c 13.6i thithng NT" su c6 he th6ng do cle'm (TU,
TI, cong to chay, hong, khong chink xac), cac throng, hop vi pham six citing di@i. (neu
co).
Di&I 2- Hod don tien
dugc tinh town theo chtrang trinh CMIS va cluvc 14p theo
mau th6ng nhdt trong town T4p doan. Thai hp km -till hoa clan tien
theo quy dinh
cua Lu4t Ke toan.
2.1- 1\1.6u 14p chung tien lien nang tac dung va tien cong suAt phan khang thi lap tren
mau hoa dun tien dien nang tac dung. Neu 14p rieng h6a don
cong suAt phan khang
till six dung mau boa dan tien cong suat phan khang, khong cluvc dung mau hoa clan tien
din Wang tac dung de 1/4 hoa dan tien cong suat phan khang. Khong cluvc lap chung
cac khoan thu khac (phat vi pham HDMBD...) \Ted Ma don tien di@a.
2.2- Nghiem cam vi"e'c sir dung hod coon vie't tay ho4c sir dung boa dan tien din, Bien
nh4n thanh town tien lien, Phieu thu khOng dung voi mau quy dinh dm Tong cong ty cue
thu tien
Ditu 3- T6ng Giam clo'c TCTDL cot track
3.1- Quy dinh cu th6 theii hain pilaf hank hoa don
ngdy lam v* ke tix ngdy GCS cong to.

nhung t6i da khOng qua 03

3.2- Quy dinh chi tit chuc Wang, nhi:e'm vu va track nhim dm clan vi, ca nhan trong
vi* quan ly chit 14 din tir (twang hap dp dung HDDT), quan 1)"/ ch4t the dix lieu hem

Quy trmnh Lap hoa clan tin mien

don ti'n
sira chfra, bC'') sung, kie'm soat va phat hank hoa don tiLn lien d6 dam
bao thgc hien lap, quan 13'7 va sir dung hoa don theo dung quy dinh.
3.3- Quy dinh nhiem vu va track nhiem dm don vi, ca nhan trong vi& quan 13'7 va sir
dung hod don theo quy dinh cua phap 1u4t ye hoa don ban hang Ma, cung ung dick vu
va cac van ban huong clan c lien quan. Dinh icS7 bao cao tinh kink six dung hod don theo
quy dinh cua BO Tai chink.
Chuang II- L4p hoa don tien lien
Dieu 4- I-Ma don tin
4.1- Loai hOa coon: Hod don GTGT, bao g6m
Wang tac dung va tin cong suit
phan khang, sir dung de 14p Ma don ban di@.1 cho khach hang (trong nu& va ngodi lanh
tht) V* Nam).
4.2- Hinh thirc hod don: Floa clan W. in va HDDT.
Vic danh so 1c3r7 h* Ma don du9.c khoi t4o va quan 13'7 bang phAn mem CMIS. TuS7
thuOc vac) kha nang va dieu kin, don vi c th6 lira ch9n ap dung hinh thirc hoa don phu
h9p.
phai 14.p file du lieu lam ca so
Di&I 5- Dan vi cc') nhiem vu phat hank hod clan tin
de 14p hod don lien dien, theo clOi nq ya tong hop bao cao KDDN. Cau true file dir lieu
dugc quy dinh thong nhat trong chuang trinh CMIS.
Di&I 6- Clap nh4t thong tin vao co sec du lieu
Hang thang, truck khi tin hanh 14p hoa don tin lien, phai thirc hien cac cong viec sau:
6.1- C4p nh4t du lieu g6c, bao ge)m:
a. B'C') sung khach hang mai.
b. CO nh4t tinh tang thanh ly der)i vii khach hang thanh 17 HDMBD.
c. Thay d6i not dung theo cac
khach hang, muc dick su dung

1(3'7 trong HDMBD bE)' sung, nhu: Ten

khoan
tS7 le gia, he tilling do dem, so he) dung Chung...

chi so' cong to do thay cong to dinh kS7, cong to chay, hong hok do yi&
d. Thay
sira hoa don sai.
phai c gia'y cue nghi ghi ro not dung thay d6i
TAt ca cac trueng hap thay d6i du
duo.c ng-u.C).i co tham quyen phe duyet va kni lam chung tir goc.
6.2- CO nh4t chi so cong to:

Quy trinh Ldp h6a clan tin clien

My theo cOng ngN GCS cong toy ma v* cad What chi so cong to c the thgc hien bang
truyen file du lieu ho4c n1-4 chi so cong toy bang tay tit so GCS nhung phai dam bao day
chink )(de, dung Lich GCS d dugc duye:t.
6.3- Kiem tra chi s6 cong
Sau khi cap n1* chi s6 cong to, b0 ph4n c'a'p n114-t chi se') cOng toy phai ki6'm tra mixc tieu
bat thuoing, thong bap
nang va 14p dank sack khach hang di mire sir dung
thp
hank GCS d cir nguOi di ki6'm tra cong to truac khi lap hoa don.
ngay cho bo ph4n
Ditu 7- Tinh

nang tac dung

7.1- Xac dinh luting

Wang tac dung:

nang tac dung trong mot chu kST GCS dugc xac dinh qua timg cong to do
Lugng
dem din Wang tac dung, can dr vao chi so cong to va he so nhan cua cong to, TU, TI;
nang tac dung
Nen ban treo thao cac thiet bi do dem (neu co). Khi xac Binh lugng
cac trueng hop sau:
a. Truang hop co thay d6i he thOng do dm trong icST thi can cir vao phieu treo thao
thiet bi do dem cue tinh rieng hai phan san lugng lien tieu thy:
- Phan 1: Lugng

tieu the truov khi thay

th6ng do dm;

- Phan 2: Luting lien tieu the sau khi thay dOAi he th6ng do dam.
Khi tinh san lugng tirng phAn, can chu y str khac nhau gitra he se; nhan cua cong
TU, TI treo va thdo (neu c).
b. Trong l(ST thay d6i gia ban
(trong thoi gian 01 thang ke to ngdy bat d'au thgc
hien gia mai) phai tinh rieng hai phan san luting
tieu the: San lizang tinh gia
cu va san lugng tinh
Cach tinh nhu sau:
- Thgc hien GCS cong toy tai thoi diem thtic hien gia mOi: San lugng tinh gia cu
can cu vao chi so ghi duvc tai thoi diem bat dau thgc hien gia, moi va chi so cong
to. cua lcSi. GCStruac lien ke. San lugng tinh gia mod can cir vao chi so ghi d-uvc
tai thoi diem bat dau thvc hien gia mai va chi so cong toy dia. l(ST GCS hin tai;
- D6i vii khach hang 1c)r7 hop d6ng mua ban din phuc vu muc dich sink hoat va
khach hang khOng thtic hien clugc vic GCS cong tai thoi diem thgc hien gia
mei, san lugng din de tinh gia cu va gia mai nhu sau:
S

+ San luting

tinh gia Cu =

x Nc (kWh)
T

Trong do:
S- San lugng lien tieu the trong thang tinh tien (kWh);

Quy trinh Lap hoa clan tin (lien

T- Se; ngdy tinh tien (tinh tir ngdy GCS dm thang truck lien k" cl6n ngdy
GCS dm thang tinh tiLl) (ngay);
Nc- So ngay tinh gia cu (tinh tir ngay GCS dm thang truov lien ke den
ngdy thgc hien gia mai) (ngdy);
+ San luting lien tinh gia mad = S - San luting

tinh gia di (kWh).

7.2- Tinh tien din Wang tac

Tien c~ien dugc tinh rieng cho timg cong tom, bao gom tien din theo timg loci gia \TA tin
thu6 GTGT.
a. Ti&I dien theo timg loci gia: Can cirvao muc dich sir citing lien va tST 11 timg mirc
gia da thoa thOn trong HDMBD, Neu gia quy dinh cua co quan nha nuac c6 tham
nang tieu thu cua khach hang trong kST de tinh tien cho
quyen va san lugng
timg loaf
b. Tien thus GTGT: Dux hien theo quy dinh cua Chinh phu.
7.3- Cach xac dinh mirc sinh hog bac thang:
a. Trueng hop GCS theo dung Lich GCS: Ap dung dung cac mirc b4c thang quy dinh
trong bieu gia hien hanh.
ngay GCS clan cle'n se") ngay sir dung dien thgc to cua khach
b. Trueng hoop thay
hangkhac so ngay (theo Lich) cua thang tnroic lien ke (do ngay GCS trung \Tao ngdy
Tet, do xay ra s-cr kin bat kha khang ho4c nghiep vu kinh doanh yeu cau):
Mqi
xNxh (kWh)

Mti =
T

Trong do: Mti- Mdc b4c thang thin i cue tinh tien diin (kWh);
Mqi- NErc Nic thang thin i quy dinh trong bi6u gia (kWh);
N-

So ngdy tinh tien (ngay),

T-

SO' ngay (theo Lich) cua thang truck lien ke (ngay).

h-

So ho dung Chung;

Khi thay cf6i ngay GCS, don vi thi,rc hien phai thong bao truac cho khach hang bie't
ngdy doi Lich GCS \TA cach tinh mirc bac thang trong thong doi Lich GCS.
c. Trong IcST thay

gia ban dile'n:

Mqci
Mtci =

x Nc x h (kWh)
T

Quy trinh LOp hoa clan tin

Mtmi =

Mqmi x Nm x h (kWh)
T

Trong do: Mtci- Muc b4c thang cu th* i cue tinh tien (kWh);
Mtmi- Mirc bac thang moi thin i cue tinh tin (kWh);
. gia cu (kWh);
Mqci- Mirc b4c thang thin i quy dinh theo bi6u
Mqmi- Muc b4c thang thin i quy dinh theo bi6u gia, meYi (kWh);
T-

So ngay (theo lich) cua thang truac lien ke (ngdy);

Nc-

So ngdy tinh gia cu (tinh tir ngdy GCS cua thang truot lien ke
den ngdy thvc hien gia mai) (ngay),

Nm- So ngdy tinh gia m&i (tinh tir ngdy thgc hien gia moi cle'n ngdy
GCS dm thang tinh ti&i) (ngdy);
h-

Se') ho dung Chung.

tinh town duvc phan tich theo d6i tucfng cua bi6u gia c~ien va
7.4- hien nang
theo 5 thanh phAn phu tai de 14p bac' cao KDDN.
Di&I 8- Tinh tiL cong suAt phan khang
8.1- Ti&I cong sudt phan khang dugc tinh Cho khach hang stir dung din thuc)c
mua cong suat phan khang theo quy dinh.
8.2- Xac dinh luting

tugng

nang phan khang:

a. Luting
nang phan khang trong mot chu IcS7 GCS (Wang irng
chu lcST GCS
cong to do dem din Wang tac dung) dugc xac Binh qua tfxng cong to do dem di@i.
nang phan khang, can cu \Tao ,chi so cong
nhan
cOng to, TU, TI va
Nen ban treo dia.() thiet bi do dem (neu co).
b. Khi thay d6i he th6ng do cle'm trong kST: Xac dinh luting
Wang phan khang nhu
each xac dinh din nang tac dung tai diem a, khoan 7.1, Dieu 7 cua quy trinh nay.
Di&I 9- L4p hoa don

theo hinh thin to in

9.1- Cac chfr, so tren hoa don tin

phai dugc in 1'6 rang, du net. Truong hap mot
cong to c nhieu -CST le gia (ho4c trong nhang kST co thay doi gia di0) phai in chi tiet san
luting
thu ding nhu filen
theo ding loai gia. Trueng 1-19p c thay doi he
thong do dem trong lcST phai in rieng chi so va, san lugng cua tung cong to thao va cong
to' treo.
9.2- poi voi khach hang k)rf 01 HDMBD co nhi&I cong to, thi hem don tin
ld tong
tien din cua tat ca cac cong to cua khach hang do, kern theo phv lijc bang ke chi tiet
tinh lien diO cua tung cong

Quy trinh Lap hoa clan tien

9.3- So luting lien hoa don:
a. D6i vii khach hang trong nuoc: Thkrc hien in lien 2 hod don (theo mau quy Binh tai
phu luc 1 cua quy trinh nay) c16 giao cho khach hang.
b. D6i voi khach hang ngodi lank th6 V* Nam: Thvc hi@l. in 02 lien hoa coon (theo
mau quy Binh tai phu luc 2 cilia quy trinh nay), lien 1 luu, lien 2 giao khach hang.
9.4- Truemg,h9p coon vi nh4n dick thu
thanh town tien
tai quay:

nh4n in hoa don giao cho khach hang d6n

a. Cac don vi lien luc phai uST nhim cho don vi nh4n dick vu bang van ban theo quy
dinh cua BO Tai chink.
b. Dan vi nhlan dick vu thu tien co th6 sir dung Ma coon theo mau cua dun vi
luc
ho:dc sir dvng mau in teen giay kilo A4 (tham khao mau tai phu luc 3 cua quy trinh
nay).
Ditu 10- 1,4p hoa don tien lien theo kink thirc

tir

10.1- Hinh thirc luu tat:

HDDT &me luu tar' clued clang cac ban ghi CSDL. Cac thong tin du.o.c luu trir gom c
tir cua don vi lap HDDT.
thong tin hoa dan tien dien va chi 14/
10.2- Dinh dang:
HDDT duoic luu duoi clang ngon ngir the c cAu truc XML (Extension Markup
Language), Om 2 thanh phan: thong tin hoa don tien
va chir 1c3r/ dien tir theo quy
dinh cua phap 1u4t cua coon vi 14p HDDT.
10.3- The hin:
a. HDDT c the hi6n thi theo cac kink thirc: GiAy thong bao hoac cac kink -auk th6
hien dien dr (file kink anh, van ban, html,..) qua email va Internet, dam bao truyen
thong tin den khach hang. Mau Thong bao thanh town va, ban the hin
tai clay
hoa coon ten website theo mau tai phu lijc 4 cua quy trinh nay.
b. Truemg hop mot cOng ta co nhieu tST le gia (holac trong nhang kST c thay d6i gia
tieu thu cling nhu tien
theo timg loci
die:n) phai the hien chi -a& san luting
gia. Trueyng hop co thay cloi h" thong do dem trong kST phai the hin rieng chi so va
san luting cua timg cong to thao va cong to treo.
c. 1)6i voi khach hang ky 01 HDMBD c nhiL cong ta, thi phai th6 hi'n chi tit tinh
tien lien cua timg cong to.
10.4- Phuang thik truy&I nh4n:
HDDT &ic truyLl nh4n thong qua cac phuang tien dien tir (email, Internet), sir dung
cac giao thirc ho tar nee ngtr" the c cau truc XML.

Quy trinh Lap 176a clan tin (lien

10.5- Hinh thirc xac nh4n thanh town:

- 1)6i vii khach hang thanh town tien mat: Bien nia4n thanh town.
- D6i yeti khach hang thanh town qua ngan hang ho4c qua giao dick lien tir (internet.
Mobile, ATM...): Bien lai giao dick ho:dc email, SMS.
c th6' in san Bien nh4n thanh town -Ur he th6ng
kin cu th6', dan vi
TuST theo
CMIS giao cho thu ngan vien ho*O.c thu ngan vien sir dung thiet bi din tit de in khi di thu
tien. Bien thin thanh town bao gom it,nhat cac tieu thirc: Ten dun vi; Ten, dia. chi, ma
tien thue, tong tien; ngay thanh town, Mau so, 14
khach hang; kSi hoa don; lien
hiu, so boa don, Ten thu ngan vien. Bien nh4n thanh town duo.c quan 13r/ nhu hoa dan,
net. Trueng h9p six
cac chtl, rso in ten Bien nh4n thanh town phai dam bao rei rang,
dung thiet bi
phai c giai pi* bac) mat du lieu 116a coon.
Di&I 11- L4p bang Ice Ma don
cua
11.1- Bang ke hOa don duo.c llap hang thang, c ten, chfx 1c$, cua Lanh ciao va.,
Dan vi
dugc luu tru va bao quan nhu hod don. Bang ke ducyc in it nhat 01 ban
de luu va lam Chung tix thanh town cong na.. poi veyi Ma don to in, Bang ke hoa don thay
the lien 1 hod don thuc to did phat hank.
11.2- NOi dung dm bang ice:
a. 1)6i vii hoa don ban cho khach hang trong nuac: Chi tie't
s6 hod don da 14p
duac the hin tren mot clang cua bang ke voi day du cac tieu thuc nhu ten, dia chi
khach hang; Ma khach hang; Seri cong to; So ho; Chi so cu6i kST; Chi so d'au kST, He
so nhan; San luting din tieu thu; Phan tick gid; Tien (chua co thue GTGT); Tien
thanh town
c thue GTGT); Ten don vi lap hod don; Ngdy thang nam lap hoa
don; KS/ 14p hod don; COng so luting hod dan, tien (chua co thue GTGT), tien thue
GTGT, tien thanh town (dd co thue GTGT) ten mot bang ke; Ten, chir ky nguai 14p
bang ke; Ten, chil l(ST Thu trusting don vi, cia'n don vi.
b. Do'i \Tod h6a don ban cho khach hang ngodi lank th6 V* Nam: Bao g6m cac tieu
thirc nhu quy dinh neu trong mix a khoan nay va, them tieu thirc: Ty gia giao dick
binh quan lien ngan hang cong bo tai thei diem 1.4p hoa dan va lien din bang VND
quy doi theo tST gia.
Dieu 12- Kim tra va phat hank hoa dan, bang ke
12.1- Cac boa don va bang ke phai dugc ki6m tra truac khi phat hank. HOa don theo
kink thirc di'n tir phai co Chu 1(3"/ so. Truong hap phat hin Ma don sai, bang ke sai ho4c
hoa coon khong dam bao yeti cau phai bao ngay vOi b(15 phlan lap hoa don de lam thil tuc
huy hoa don va bang ice sai, hong va lap lai hoa don va bang ke dung.
12.2- Hod don tien din chi cluvc phep phat hank cue thu tien sau khi lank ciao don vi
(ho4c nguei ducfc uy quy'n 14T hap &rig) ky vao bang ke. poi \Ted hoa don theo kink
thirc to in, ngueYi ducyc giao nhim vu (bang van ban) IcT ten lien 2 hod don (giao cho

Quy trinh Lap hoa clan tien dien

khach hang). poi vth hoa dan theo kink thirc
dr, ngithi dugc giao nhim vu phai
cap n1-14-t du lieu ve hoa clan len website de khach hang tra dru thong bao thanh town tiers
gong tiled giri thong bao thanh town tiers
cho khach hang qua email, SMS (neu
khach hang clang V).
12.3- Hang thang, Lanh ciao don vi phai to chin danh gia chit luting cua viic 110 hoa
dan
Kip thei phat hien va xfr 1T nghiem cac harsh vi tieu ci,rc trong vi& 14'p hoa
don tiers
theo dung quy dinh cua phap 1u4t.
Dieu 13- Giao nh4n hoa dan, Bien nhlan thanh town, du lieu hoa dan: Viec giao nh4n
dugc thi,rc hin thong qua biers ban hOc so giao nh4n, trong do phai ghi ro: So luting
hoa dan, so tiers, ten nguoi giao nh4n, ngay thang nam giao nh4n va co day du chCr ky
cua nguei giao va ngued n1114n.
A

Dieu 14- Chuyen tir HDDT sang hoa dan giay

14.1- HDDT dugc chuyen d61 sang hoa don gi'Ay mot (01) 'An trong cac truCIng hgp can
c chimg tir kern theo ho sa nhu sau:
- Khai kien khach hang no

ra Oa an;

- Floa don di&T kie;n thanh ly theo quy dinh,

- MOt so truang hgp d4c biet khac dugc Lanh ciao don vi phe duye:t.
14.2- HDDT chuy6'n d6i sang hoa don giay bao g'om cac n(ii dung cila HDDT geic. Tren
Ma clan ghi them "HOA DON CHUYEN COI TLr HOA DON HIEN Tfi", cc') ngdy
chuy'L di6i, chit 1(./ ngueci dai dien theo phap 1u4t va d'Au cua dan vi.
Chuang III- Giai quy& cac sai sot N4 hoa dun tien din
Dieu 15- Cac hoa don va bang ke tien lien l chung tir gac, khOng dugc tuy tien huy bo
hoc sira chfra. Sau khi phat harsh hoa don neu phat hien boa dan sai, sot thi phai lam thil
tuc huST bo ho4c huST bo 14p lai ho"0.c troy thu ho4c thodi hoan.
Dieu 16- Phieu giai trinh VT do diLi chinh hOa dan phai dugc Lanh ciao dan vi (ho4c
nguei dirge Uy quyen) phe duy4 Hoa dim theo kink thuc to in neu huST bo phai ducyc
gong d'Au "HUY BO".
Dieu 17- Trinh tu, thu tuc dieu chinh hoa don
17.1- D6i voi hod dan phat harsh nhung chua thu tiers cua khach hang:
a. Trueng hop hem ddn sai chi so cong to phai huST bo toan bo san lugng va so tiers ghi
ten hoa dan thi thgc hien thu tuc hi:1y b, nhu sau:
- Lap phieu giai trinh huST bO hOa don.
- L4p bang ke huy bo.

Quy trinh Lap hoa clan tin din

PhiL giai trinh huy bO h6a don, cac Nen ban lien quan,
Ho so hily b6 bao
hoa don (d6i von hOa coon to in) ho4c ban the hien hoa don (d6i vii HDDT) va bang
Ice NV bO.
b. Trueng h9p boa don sai: Chi s6 cong to, gia ban di41, s6 h0 dung Chung..., phai
buy bo ho4c truy thu them mot phan san lugng holac so tien tren boa, don ho4c
trueing hop hoa coon theo hinh thirc to in khOng dam bac, yeti cau (chit, so khong 146
net, rach...) thi thgc hien thu tuc huy b -lap lai, nhu sau.
- Lap phieu giai trinh huy bo -lap lai hoa coon.
- 1,4p bang ke huy b6 hoa clan.
- Lap hoa don va bang ke lap lai.
1-10 so huy bo
lai, bao Om: Phi6u giai trinh tidy 13,6 -lap lai, cac bien ban lien
quan, hoa dun (doi voi Ma clan ti,r in) hoc ban the hi:41. hoa don (cloi vii HDDT)
va bang ke huy 136, bang ke 14'p lai.
17.2- D6i voi hod don da phat hanh va thu tien cua khach hang:
Don vi khong lam thil tuc huy b6- 14'p 14i ma lam thil tuc truy thu (de thu them san
luting,
tien
tinh thi8u) ho4c thodi hoan (de hoan tra, lai san luting, so tien dad tinh
thira) cho khach hang.
a. Truemg hop phai truy thu them do: Di@-1 nang tieu thij bi bo sot khOng tinh,
nang boi thuang do hank vi tril5m cap din cua khach hang ho4c do cong to bi mat,
hang, chay khong chinh xac, do sai gia... phai thi,re hi'41 thu tuc truy thu, nhu sau:
L4p phiL giai trinh truy thu.
- Llap hOa clan diL chinh tang va bang ke truy thu.
Ho so truy thu bao Om: PhiL giai trinh truy thu, cac Nen ban lien quan va bang
ke truy thu.
b. Tru6ng hop phai hoan tra lai cho khach hang till thgc hien thu tuc thodi hoan nhu
sau:
- Lap phi6u giai trinh thodi hoan.
- Kim tra, xac mink VT do thodi hoan.
- L4p bien ban thea thu4n diL chinh hoa clan (co 1c3rT xac nh4n cua lank dap dan vi
va khach hang dugc hoan tra).
- LAD h6a don di'eu chinh giam va bang ke thodi hoan.
Ho so thodi hoan, bao Om: PhiL giai trinh thodi hoan, cac bien ban lien quan,
bang Ice thodi hoan.

Quy trinh Lap hoa clan tin (lien

Dieu 18- Cac hoa don Va cac bang ke huST bO, huST bo - 14p W, thodi hoan, truy thu du
phai cluac lanh ciao don vi phe duy -t truck khi phat hanh.
Dieu 19- Quy dinh

hi@im'au s6, hilu yd. so thin hoa don

19.1- 1/ hieu matt s'6 hod don: Gom 11 ky tit.

a. 02 ky fix &Au th6 hi@.1 loaf hod don.
b. 04

by ti6p theo th6' hi@i ten hoa don.

c. 01 kSi ti,r tie theo th6. hien

HDDT so lien la "0".

lien dm boa don. D6i viii hoa don to in so'

d. 01
tiep theo d'Au "I" de phan
loaf hoa don.

so lien v&i

la. "2",

thir cua mau trong mat

e. 03 14 ter tip theo l so thu tax cua m'au trong mot loaf 116a don.
Doi voi hod don gia tri gia tang, 61c)PThiu au cua mau so hoa don la. O l GTGT.
19.2- 1/
Y hi4Thod don: G6m 06 tut
02 ky tax dAu d6` phan biet cac ky hieu hoa don. Ky tit phan biet la, hai chi) cai trong
20 chit cai in hoa dm bang chi'
tie'ng
bao dom: A, B, C, D, E, G, H, K, L,
M, N, P, Q, R, S, T, U, V, X, Y.
b. IT

tip theo cidu "I".

C. 03
cu6i ding th6 hien nam tap hod don vet hinh thirc hod don. Nam tao hod
don dugc the hin bang hai so cuoi cua nam thong bap phat hanh hod don; 14 hi@l
cua hinh thirc hod don tix in l T, hoa don dien tir l E.
19.3- S6 thin tax hod don: Ghi bang day s6 tax nhin lien tiep trong cang mot ky hi:u hod
don, bao gom 7 chit so.
Dieu 20- Phan bO ky hi*1 hod don
chic !fang tinh hoa don se dugc gAn vai mot ma sic')
20.1- 1146i h6a don sau khi th-crc
duy nhat (ID hoa don). Ma so nay do may tinh sinh dam bao la, so du nhat trong mot
don vi.
20.2- Cetc TCTDL phan b16 hi.0 hod don cho don vi trirc thuOc tuST theo phan cap 14'p
hod don dm minh.
20.3- Vic phan 1346 duvc thuc hien theo thin tit tang clan ciia 20 chit cai bao gom A, B,
C, D, E, G, FI, K, L, M, N, P, Q, R, S, T, U, V, X, Y, bAt dAu tit AA den YY.
Dieu 21- Khoi tao s6 hod don
Vic icheyi tao so' hod don data tren cac thong tin khi don vi thirc hin thong bac, phat
hanh hod don viii cac thue diaphumg, Om co cac thong tin sau:

Quy trinh Lap hoa clan tin din

- Ten don vi phat hank.
- KS/ hieu mau s6 hod clan.
- I<ST hieu hod don.
- Ma so thue.
- So hod coon b'at cfau.
- SO' hod coon ke't thiac.
- Ngdy bat dau sir dung hod clan.
Dieu 22- CAp phat va quan ly so hod clan
22.1- Nguyen 6c cap phat so hod coon:
a. So boa coon dugc cap phat tang clan trong timg dai ky hiu boa coon trong chuong
trinh CMIS, dugc cap nh4t va hru tru ngay tai tiled diem thirc hien chuc n'ang in hoa
don (doi \Ted hOa don theo hinh thirc to in bat ke hod don c duvc in ra trong thirc to
hay khong) ho4c chi:re Wang 14p HDDT (do'i voi hoa coon theo hinh thirc lien tir).
b. Chi thirc hien cap phat cac so hod coon mei, khong thirc hien thu hoi, ho4c tai sir
dung, trir truong hop h6a don theo hinh thirc to in khOng &ye in ra do khau in an
g4p su. co.
22.2- Cac throng hop duo.c t1-4,rc hien cap phat s'(') hod clan mai doi vbi hoa coon theo
hinh thirc to in:
a. Tinh town va in hod clan sau khi GCS hang thang quy dinh tai Chuang II cua quy
trinh nay hOc giai quyet cac trueng hop sai sot sau khi phat hanh quy dinh tai
Chuang III dm quy trinh nay.
b. In them Ma clan trong trueng hop khach hang an quAy thank town
c. Hod don in ra bi rack, hong, meY, khong tieu chuAn hod clan phai thgc hin in
So hod don eft dugc dank dau khOng sit dung voi 1/ do rack hong hod don; hod coon
di in ra phai gach cheo va huST theo quy dinh.
d. Hod coon sau khi in ra chua phat hank phat hien bi sai phai thirc hien lam lai cac
busk lien quan den tinh town hod don, l4p lai hod coon. So hod coon cu dugc clanh
dau khong sir dung viii 13`T do sai l&h so lieu hod coon; hod don cu in ra phai pch
cheo va huST theo quy dinh.
22.3- Co the cap phat so hod clan mai d6i \Ted don vi dugc uST nhi'm in hoa clan theo
hinh thirc tir in:
a. Online: LA co ch6 cap phat so hod don ducc thgc hien ngay, khi cac Chuang trinh
14,p hod dan
clan vi uST nhi01 14p hod coon CO giri yeu du (message) va nh4n
clugc phan 116i l cac so hod don mOi dtxgc cap phat tir he th6ng chuang trinh.

Quy trinh Lijp hoa clan tin mien

b. Offline: LA co a-16 cap phat so hoa don duc9i clang file du lieu, bao gom tap cac so
boa don dirgc cap phat theo thin to -UT nh6 den lon va lien tuc theo timg mau so va
14 hieu hoa don tuang irng. Cac file du lieu nay dugc sinh ra tir he thong chuong
trinh va dugc danh clau l dd cap phat. Theo clinh ki, file du lieu nay duac chuyen
lai vac, chucmg trinh cue cap nh4t cac so boa don det ducyc don vi sir dung de lap hoa
don.
22.4- Sir dung lai se') boo, don:
SO hoa don dugc sir dijng lai chi op dung dai vii hinh thuc h6a don to in. Khi thgc hien
in boa don nhung,hoa don khong ducyc in ra tren giay do khau in an g4p sus co, dugc
phep sir dung lai so boa don he thong da cap phat.
Di&I 23- Ngimg sir dung hod don
23.1- Vic ngimg sir diving hoa don dugc thgc hien trong cac truamg h9p sau:
a. H6t dai so hoa clan da khoi tao.
b. Thong bao phat hank boa don mai.
c. Thong bao phat hank miau boa don thay the.
23.2- Sau thei han thong bap ngimg sir dung, tat ca cac so hoa don con lai se khong
dugc sir dung (re cap phat trong qua trinh lap hoa, don.

Quy trinh Lap hoa clan ti'dn mien

PHU LIJC 1
(Ban hanh kern theo Quy trinh Lap hoa dun tin
Hoi don GTGT theo hinh fink tty in
ap dung cho khich hang mua dien trong nuiic
HOA DON GTGT (TIEN DIN)

EVNCPC

Den ngay:

T tr ngay:

Kir:
Coin ty 014n km
Dia
Dien thoei:
Ten khach hang:
Dia obi:
Dien those':

hilk so:
K9 Neu::
S6:

(14n 2: Giazi Mach hang)

Tomo cam re 01001 LIM 10114 Man

DTq dire:

MST:

S6 NO:

MST:

SO CS Chi s6 rn6i1 _ Chi s6 00

HS nhAtint Owen nang TT

.....-n gia

Thanh tan
Mid KH:

Ma tiosin
NN:
Me gia:
ma Vern:
Ngay

(hang
nam
Ben ban dien

Clip DA:
S6 GCS:
P GCS;

MC 4,
ID Ha

C4ng
Thus GTGT(
Thum suat LiTut 10%
_Tang 'long tiien thanh ton
S6 tin viik bAng chik
In 14i

Website:
EVt4CPC
1.6. Waal re OHO up wad Tau.

HOA DON GTGT (TIEN

(14n Giao kWh bang)
14:

C6ng ty Olin Icre

Dia chi;
Dien thopi:
Ten khach hang:
is chi',
Dien Choi:

56 c6rog a

ng ay:

CSPK)

hiliu 54:
K9 hiouz
$6:

Di4n ngay:

MST:

Chi s6 tne5i

Chi 56 0)

MST: VP
-,.., --,.tiS nhan

Dillon nang ni nan khang

'7-

me Pal:
tloen:
Ma INK;
Me two:
Cep DA:
SO GCS;
Niptly

Wm
Ittarog
Ben ban die' n

P GCS:
cOng
TanaDN haw cOng
Cos tp
HO a6 ':
milk) ON hflu tang (Tp)
Tien CSPI (Tp ?c4
Thui st.1at GTGT: 10% Thuh GTGT:
Tans te'e'm thanh ter

S6 thin vit4t bong Oa:

Wol)sit4:-

In 41

16:
ID HD:

..

Quy trinh Lap hoa clan tin dien

PHU- LUC 2
(Ban hanh kern theo Quy trinh Lap hoa clan tin cli01)
Hofi dun GTGT theo hinh thirc tkr in
ap citing cho khich hang mua dien ngoii lanh thO Viet Nam

MAu so (Model No): 01GTKT2/002

Ky hiOu (Serial No): AA/11T

HOA DaN GTGT (TIEN HIEN)

ELECTRICITY BILL

IEV1hICPC

Lien I (Sheet 1): Luv (Kept as archives)

Tai (At): Lao Bao Border Gate
TO, (From)
den (to)

SO (No):

T6ng cong ty Dien Ityc mien Trung (CENTERAL POWER CORPORATION - EVN CPC)
Dia chi (Address): 393 Trung Nu Vuong St., Danang, Vietnam
So TK (Account No): 004.137.001206.1, Vietcombank Da Nang, Vietnam
Ma so thue (Tax code):
Ten khach hang (Purchaser): Electricite du Laos (EDL)
Dia chi (Address): Nongbone road, Vientiane, Laos
SO tai khoan (Account No): 170310.370013, Bank for Foreign Trade of Laos - Vientiane
Ma s6 thu6 (Tax code):
So TT
(Order
No

S6 cong to
(Number
of meters)

Chi s6 mai
(New
index)

Chi so co
(Old
index)

He so
nhan
(Multiple
factor)

DiOn nang tieu

thu
(Consumption)
(kWh)

Dan gia
(Unit
price)
(USD/
kWh)

Thanh tin
(Amount)
(USD)

TOng cong (Subtotal):

Thu4 suAt GTGT (Value Added Tax):
Tong tin thanh town (Total amount):
TOng tien thanh town viet bAng chi) (Total amount in words):

Ngay (Date)
TONG GIAM DOC (GENERAL DIRECTOR)

Quy trinh Lap h6a dun tien mien

MAu so (Model No): 01GTKT2/002

HOA DON GTGT (TIEN DIEN)

ELECTRICITY BILL

K9 hiOu (Serial No): AA/11T

Lien (Sheet) 2: Giao KH (Delivered to the Purchaser)

So (No):

T?i (At): Lao Bao Border Gate

TO' (From)

in (to)

T6ng cong ty Dien Iy'c mien Trung (CENTERAL POWER CORPORATION - EVN CPC)
Dia chi (Address): 393 Trung Nu Vuong St., Danang, Vietnam
SO TK (Account No): 004.137.001206.1, Vietcombank Da Nang, Vietnam

ma so thue (Tax code):

Ten khach hang (Purchaser): ElectricitO du Laos (EDL)
Dia chi (Address): Nongbone road, Vientiane, Laos
So tai khoan (Account No): 170310.370013, Bank for Foreign Trade of Laos - Vientiane
Ma s6 thue (Tax code):

SO TT

S6 cong to

Chi so moi

(Order

(Number

(New

No)

of meters)

index)

Chi so co
(Old

He so
nhan

index)

(Multiple
factor)

DiOn nang tieu

thy
(Consumption)
(kWh)

Dan gia

Thanh tien

(Unit
price)

(Amount)
(USD)

(USD/
kWh)

Tong cong (Subtotal):

Thue su6t GTGT (Value Added Tax):
Tong tien thanh town (Total amount):
Tong tier) thanh town viaet bAng chi' (Total amount in words):

Ngay (Date)
TONG GIAM DOC (GENERAL DIRECTOR)

Quy trinh Lap hoa clan tin din

PHU LUC 3
(Ban hank kern theo Quy trinh Lap hoa don tin cli"On)

iu lina

doin do don vi 115- nhifm lip hoa don (tham khao)

HOA DON GTGT (TIEN Diem

E V NNPC
CON$ Tir MIN 140 Man 0144

(Lien 2: Giao khach hang thu tai qugiy)

Ky
COng ty Din Ityc:
Dia chi:
Dien thoai:

MST:

Ten khach hang:

Dia chi:
Dien thoai:
Ma KH:
Ma gia:
So s6 GCS:

MST:
Ma T.Toan:
Ma tram:
Phien GCS:

BO CS

Chi s6 mdei

Chi s6 di

TCP ngay

Mu s6:
Ky hieu:
S68:

den ngay

Se) cong to':

Ma NN:
CAp DA:
ID HD:
HS nhan

Dien nang TT

Dom gia

COng
Thue GTGT 10%

Tin thu4 GTGT

T6'ng tiAn thanh than

st) tin vik bang chi):
Ng* (hang turn
Ben ban then

S6 hO:

Thanh ti4n

Quy trinh Lap hoa clan tin din

PHU LUC 4
(Ban hank kern theo Quy trinh Lap hoa don tin diM)
Mau t14 hien teen website
(Ap dung al veri hinh fink HOOT)

(Ban tat hiiin dig) hoi don di4n tiy)

Kit: I 7/2013 TCs ngay: 23/06 Did ngay: 22/07

Cong ty Dien lyre Ha N(

CON ty Dien It^c Haan Kiem

Dia chi: 69C, Dinh Tien Hoang, Phtrong Ly Thai T6, Ouen Hoan Kitim, Ha NOI
Dien thoai: 042 2200898
Ma s6 thu6: 0100101114-001
Ten khach hang: Cong ty CP DTPT Kinh Thinh
Dia chi: 17 Tong Dan, Hoan Kidtrn, Ha NOi
Dien thoai: 046 2814168
Ma s6 thu8: 0105202998
Ma khach hang: P001000009272
Ma thanh toan: PD01000009272
Dim do: PD01000009272001
SO cling to: 02071411
S6 ghi chi so: D018123
Ma tram: PD0184123
BO CH! S
CHI Sel Mot
BT
CD
TD

Miu s6: 01GTKT0/001

Ky hiOu: AA/13E
S6: 0331108
ID h6a don: 960063343

HOA DON GTGT (TIEN DieN)

&MAW

Dien thoai tnic st:ra chCra lien: 042 2100960

Ma nganh nghlit: 2420

Dia chi llip Ong to 17 Tong Dan, Hoan KiAm, Ha Ni

S6 hO: 0
Ma gia: 100%SXBT
Ngay ghi: 22
Ma c6p diOn Elp; 2
CHL SO CO
SO KHAN

812
318
374

Ching:
Thu6 suAt GTGT: 10%
Ting cong tin thanh town: 8.984.151

770
251
311

PhiOn ghi: 123090

13101 NANG TIED THV

30
30

1.260
2.010
1.890

DON CIA.
1.339
2.421
854

5.160
Thuil GTGT: 816.741

S6 tig.t7 vitt bAng chCr: Tam tri#u chin tram tam Mild ft" righln mOt tram nem mcmi meg cidng
Ngay ki: 22/07/2013
Nguti 4: Doan Thu Ngen

THANH TIEN
1.687.140
4.866.210
1.614.060
8.167.410

Quy trinh Ldp hoa clan tin mien

Miu s6: 01GTKT0/002
Ky hieu: AA/13E
S6: 0000295
ID hba don: 960063344

H6A XYN GTGT (TIEN CSPK)

ElINHANOI

(Elan th6 hi en cCia holt

dl On ter)
1<9,: 1 7/2013 TO ngay: 23106 Din ngay: 22/07

T8ng Cana ty DI.rt lilt Ha NV

Ceing ty Olen I Hoan Kam

Dia chi: 69C, Dinh Tien Holing, Phuttng L9 Thai 16, Quen Holm Kik, Ha NOI
Dien thoai: 042 2200898
Ma so thug: 0100101114-001
Ten khach hang: COng ty CP DTPT Kinh Thanh
Dia chi: 17 Tong Dan, Holm
Ha NO1
Dien thoai: 046 2814168
khach hang: P001000009272

Ma s6 thus: 0105202998
Ma thanh than: PD01000009272

Digm do: P001000009272001

S6 cong to.: 02071411
S6 ghi chi s6: D018123
Ma tram: P00184123
80 CH( SO
CHI SO mOii
BT
CD
TD
VC

Dien thoai try3c sin) chaa Oen: 042 2100960

Ma nganh righfl: 2420

Dia chi iip Ong tcr 17 Tong Dan, Hoan Ki4m, Ha NO

36 hO: 0
Nggiy ghi: 22
Phien ghi: 123090
Ma cip diGn lip: 2
CHI SO CO
HC SO NHAN
812
318
374
1612

770
251
311
1344

DIV1 NANG Titu my

30 ,
30
30 ,

1.260
2.010
1.890

30

8.040
5.160

Dien nang hats cong:

Dien nang phan khang:

He s6 Cos 9: 0.54

8.040

He s6 k (%): 44.07

Tien den nang him cong (Tp): 8.167.410

Ti6n c&ig suit phan khang (Tp x k): 3.599,378
Thin suit GTGT: 10%

Thud GTGT: 359.938

Tong Ong Oen thanh roan: 3.959.316
S6 tin vier bang cher; Ba triOu chin tram nem morn chin nghin ba tram mutri sau (long
............._

..........
Ngey k9: 22/07/2013
NgtRyi k9: Doan Thu Nglin

THONG BAO TIEN DIEN

EVNHANOI

(Khang they th6 hoa and

Tong Cony ty Din km HA N.1

i<9: 1 7/2013 Tit ngay: 23/06 Den ngay: 22107

COng ty Dien Inc Hoan Ki6m

Dia chi: 69C, Dinh Tien Holing, Phuong L9 Thai T6, Quin Hoar) KiStri, HO NOI
Dien thoai: 042 2200898
Ma s6 thiA: 0100101114-001
Teri khach hang: COng ty CP DTPT Dinh Thanh
Dia chi: 17 Tang Dan, Hoan Ki&n, Ha NOi
Dien thoai: 046 2814168
Ma s6 thui: 0105202998
Ma khach hang: PD01000009272
Ma thanh town: P001000009272
Di4m do: PD01000009272001
S6 ding to 02071411
S6 ghi chi s6: 0018123
Ma tram: P00184123
CHI SO MC/I .
.so CHI SO

Dien thoai ttvc sin ch01 diSn: 042 2100960

Ma nganh nghe: 2420

Dia chi lap ceng toe: 17 TOng Dan, Hoan KISm, Ha NOI
Ma gilt: 100%SXBT
S6 hO: 0
Ngay ghi: 22
Phien ghi: 123090
Ma cap di6n ap: 2
DaN ea
CHI
- SO CO . Hg SO NHAN DieN NANG TIED THI,

BT
812
770
30
1.260
251
2.010
CD
318
30
311
30
1.890
TD
374
Ct ng:
5,160
Thus GTGT: 816.741
Thui suit GTGT: 10%
Tong cOng tiSn thanh than: 8.984.151
._
s6 tian vier bang chCr: Tem triOu chin tram tam mug4 kr nghin mOt tram nem nurai mot erdng

1.339
2.421
854

THANH TIEN
1.687.140
4.866.210
1.614.060
8.167.410

Quy trinh Lp hoa clan tin clien

THONG BAO TIEN CSPK

EVNHANOI

(Khang thay th6 hoa don)

KS: 1 7/2013 Er ngay: 23/06 Den ngay: 22/07

Tong Cons, ty Din lye H* NI

Cong ty Dien Ive Hoan Winn

Dia chi, 69C, Dinh Tien Hoang, Phutrng Ly* Thai T6, Qui)n Hoan Ki6m, Ha Ni
Din thoai: 042 2200898
Ma so thue: 0100101114-001
Ten khach hang: CEng ty CP DTPT Kinh Thanh
Dia chi: 17 Tang Dan, Hoan Kiem, Ha Ni
Ma s6 thuA: 0105202998
DiOn thoai: 046 2814168

Dian thoai trktc sin china din: 042 2100960

Ma nganh nghtc 2420

M8 khach hang: PD01000009272

M8 thanh toan: P001000009272

Diem do: P001000009272001

Sc cong ta: 02071411

Dia chi p cong ta: 17 Tong Dan, Hoan Mem, Ha Ni

S6 hO:

S6 ghi chi s6: 0018123

Ma tram: PD0184123

Ngay ghi: 22
Ma cep d*n p: 2

BO CHi $6 J

CHI SO CO

chi SO Merl

BT
CD
TD
VC
Dien nanghCru Ong:

Phien ghi: 123090

812
318
374
1612

Dien nang phan khang:

HA so Cos cri. 0.54

He so NHAN

J
251
311
1344

1.260
2.010
1.890
8.040
5.160
8.040

H s6 k (%): 44.07

Tien dit, nang hOu cong (Tp): 8.167.410

Tien Ong suAt phan khang (Tp x k): 3.599.378
Thu su t GTGT: 10%

tmeN NANG TIED THV

30
30
30
30

770

Thug GTGT: 359.938

T6ng Ong tn thanh ton: 3.959.316

$6 ti4n viet Ming cha: Ba WO chin tram nam muui chin nghin be tram

sac, ding

Quy trinh Thu va Theo doi nq ten dien

F. QUY TRINH THU VA THEO DOI Nci TIEN HIEN
Chuang I- Quy dinh chung
bao Om: Tin din nang tac dung,
Dieu 1- Clang tac thu va theo doi
cac khoan
tien cong sulk phan khang, tien thue GTGT; lien
do chlam tra ho4c do thu thira tier'
tien boi thueing th* hai, tien phat do vi ham HDMBD, dugs of chung l con
tac thu va theo doi nog tien
Ditu 2- Yeu cAu nhim vu thu va theo dal
2.1- Quan l ch4t the hoa don, Nen nh4n thanh toan, dir lieu hoa do'n, bang ke hoa clan,
tien mat, tien sec va cac loci chung tic chuyen khoan nhu UNT, UNC, bao co, bao ncY
2.2- Thu dung, thu so tien dm so' hod dan phat hanh, khong ton (long.
2.3- Neop dung, nOp du so tien did thu va thanh quye't toan kip then.
14 kit; phat hin
2.4- Ke't hgp
vie thu
ki6m sok so lugng HDMBD
nhang truong h9p, sir dung
nhung chua Co hOa don tien di'On; nhang truong h9p
khach hang thay doi muc dich six dung dien, so 1.-k') dung chung, gia dien, san lugng dien
teen hoa don bat hop VT so vOi thi,rc to sir dung
va, nhang sai sot khac cua hod don.
2.5- Ki"em soat cllOt the vi& thanh toan tien dien cua khach hang va guy& toan thu tien
di:On cua bt) ph4n quan ly thu tien dien \Toil 130 ph4n TCKT.
2.6- Phat hiien kip
nhang thiecu sot trong thanh toan
Quan VT chat the va
co bin phap giai guy& nhang truemg hop khach hang no. tien dien qua thei hp guy
dinh.
2.7- Khong bo tri mot ngueei lam, dung thoi cac nhim
quan ly hoa dan, quan ly not tien

sau: Thu ngan vien, theo doi

Chuang II- Nhi?in vu thu va theo doi no: tien

Ditu 3- Nhi'm vu cua 1DO ph4n quan br, thu

bao Om:

3.1- NI-14n hod clan, Nen nh4n thanh toan, du lieu hoa coon, bang ke hem dan tir b0 p1-141 n
14'p hod clan (co 1c3r/ Nen ban ho'ac so giao, nh4n).
3.2- Quan VT hod don, Nen nh4n thanh toan, du lieu hoa dun, bang ke hoa dun, i
chi6u s6 hod don phat hank voi bang Ice Ma don, phat hien va bao cao kip theyi \Ted cap
tren nhang sai sot de giai quyet.

Quy trmnh Thu va Theo doi no. tien dien

k& trong HDMBD, nhu:

3.3- Tien hank phan loci hoa dan theo cac hinh. thirc thu
thu luu cli5ng; thu tai uAy, thu qua ngan hang bang phuang thim UNT, UNC, the... de
giao cho cac thu ngan vien chuyen trach.
hoa dan, bang ke ved thu ngan
3.4- Giao, nNn hoa do'n, bien,nh4n thanh toan, dir
vien, nguefi nh4n dich thu lien d* (co 1cT bien ban ho;dc so giao nNn).
hoa dan cla
thu ngan vien va ngithi nh4n dich vu thu tien
3.5- Quye't toan
thu va chua thu duo.c cua khach hang; doi chi6u so tien thu dugc voi so tien no
vao ngan hang hoc thu quy theo quy dinh cua TCTDL.
3.6- Bao cao tong so ti'en thu duo.c hang ngay, hang thang.
hoa clan, gia ban din, thu tien
thu ngan vien tinh hinh
3.7- Tie'p nh4n kin
va nhang kie'n phan anh cua khach hang...
3.8- Phoi hap viii cac 1:)C) ph4n nghip vu co lien quan giai quyet kip thai nhang vuong
khach hang.
dien va kie'n phan anh
thanh toan
mac trong
Dieu 4- Nhim vu cua thu ngan vien (nguei trgc tie lam nhiem vu thu teen dien)
4.1- Nh4n boa clan, Nen nhian thanh toan, dir lieu hoa dan, bang ke tir b'0 ph4n quan 13'T
thu tien dien (co icS'T Nen ban ho4c sogiao n1-14n).
4.2- D6i chiL so tien tren bang ke vOri so teen tren hoa dan, Nen nh4n thanh toan, der
cac loai tien phat sink.
lieu hoa dan, bao dam slr trung khop
4.3- Thu tin dien cua khach hang theo dung se) tien ten hoa dan, bien nh4n thanh toan
dan vi. Khi than tien (ke ca sec chuyen khoan ho4c thanh toan
dugc he hat hanh
qua the) giao ngay boa clan holac ho4c Nen nh4n thanh toan ho4c phieu thu cho khach
hang.
d6' kiem
4.4- Khi thu tien tai nai Or ho4c,tru so. cua khach hang ke't hop vii vie:c thu
nhung chua
sok so luau HDMBD dd 1(3'T Ica; phat hi41 nhang trueng hop sir dung
cc') Ma don tien dien nhimg man-1g hop khach hang thay doi muc dich sir dungdien, so
hO dung chung, gia. dien, san luting dien teen hoa dan bat hap 13'T so voi thirc to sir' dung
dien va nhang sai sot khac cua hoa don; tie thu nhimg 3`f kien phan anh cua khach hang.
dan vi va quy6t
so' tien thu vao ngan hang ho4c qumY theo quy dinh
4.5- Nap
toan kip thoi so hoa don da nh4n thu.
4.6- Thu ngan vien khong duck kiem nhirn vu theo cloi na, van 1Si 116a dan.
Ditu 5- NhifrOl vu theo doi na do b() ph4n kinh doanh va bi) ph4n TCKT cung thirc
theo doi, cham, xoa no chi, tiet terng khach
b() han kinh doanh c trach
hang; be) ph4n TCKT trach nhim theo doi nor tong hop, kiem tra, doi chieu cong
hang thang, quy, nam yore b() ph4n kinh doanh.
Nhiem vu theo doi nor

Quy trinh Thu va Theo doi na tien din

5.1- Ghi no.: Thi.rc hien ghi nq, theo doi nog cl6i \Tod timg khach hang nuli khi phat harsh
hoa dan tiers dien trong su& died gian thvc hien HDMBD.
5.2- Xod ny: Can cu so tiers cua m8i ran thanh town so voi s6 no. My ke tai tiled di&n
thanh town c1.6 xod ng, citmg thOi tra hod don cho khach hang theo trinh to hod don nog cu
tra truck, hod don ng med tra sau. Chung tir xod no Om c:
co xac nhlan cua thu
khach hang thanh town tiers mat: Can cu. bang ke
a. D6i
quy kern bang ke theo clai no. tien di/0 va giay nop tien tai ngan hang (neu thu ngan
viers nop tiers tai ngan hang) ho4c phieu thu tiers (neu thu ngan viers nop tiers tai
quy), ho:dc bang ke thu hO (truemg hop thu he).
khach hang thanh town qua ngan hang (ti&l, sec, UNT, UNC, the, ATM...):
b. D6i
va bang ke giay "Bap c", bang ke dank sack
Can ci:r bang ke theo
ng
khach hang tra tien qua the, qua may ATM... dm ngan hang ben ban do 13/(3. ph4n
TCKT don vi 14p chuy6'n cho bo phlan kink doanh.
theo thu tu., dam bac) de tim, de dIM chiL ki6m tra
c. LIM town b(/) chung tir xod
khi can thiet. Thai gian hm bang ke hoa don, bang ke cua ngan hang ben ban nhu
chimg tir tai chink.
5.3- Th-krc hien theo doi ng phai can cir vao cac bang ke chi tit boa don dm Ix) ph4n
phat harsh hod don d/ duo.c lank ciao don vi duyet va. chi:mg -Ur thanh town dtry.c ghi tai
diem a, b khoan 5.2 cila Di'L nay.
Chuang III- T6 aim thiyc hien thu tien lien
Di&I 6-

v* to ch-Crc thrc hien thu

phai dam bao:

6.1- Thuc hien dung phuang thuc thanh town thoa thu4n trong HDMBD, nhu: Thu
tien tai tru so. ho4c noi 6. cua khach hang, tai quay thu, thu qua ngan hang...
6.2-- Tao diL kien thqn lgi cho khach hang thanh town theo moi hinh thuc, nhix: Tien
mat (cac loaf tien ducx phep luu harsh), tien sec,....
khach hang, TCTDL phai quy dinh
6.3- Can cir vao cta/c di6"m khu vu.c thu
then gian toi da cho phep thu ngan viers km giu so hod coon, Nen nhO thanh town, dir lieu
tuong img. Thuc hien giao, nh4n, thanh quyet town so hod don
hoa don va so tien
thu dugc voi so hod don dd. nh.0 (dung thoi gian quy dinh) va bao cao nhang biers gong
tung thu ngan viers.
bat thueng trong qua trinh thtrc hien thanh quyet town doi
6.4- Thuc hi/0 dung thei gian va so lan thu trong thang theo hop dong cid/ ky 1c6t ho4c cla
thoa thulan
khach hang.
Dieu 7- Khi thu tiers trixc ti6p theo kink thirc thu tiers tai nha khach hang hoc thu tai dia
diem quy dinh, thu ngan viers phai:

Quy trinh Thu vet Theo d5i nq tien clien

7.1- Thuc hin dung nguyen tac giao, nh4n hod don, bien, nh4n thanh town; giao, nh4n
tien, phuong thirc va trinh thanh town; thoi gian dia diem thu tien.
7.2- Huang clan khach hang cac thu tuc thanh town tien mat, tien sec...
7.3- Bao quail tien, hod dan, Nen nh4n thanh town, du HO hod clan, bang ice, cac chi:rng
tir c lien quan.
7.4- Giai dap kip thei th`A,c mac cua khach hang NT' nhang n(ii dung cla, in tren hod dan,
bien, nh4n thanh town nhu: Chu lcST GCS, clan gia, cach tinh mire gia b4c thang,... Tuyen
truyen, huang dan khach hang sir dung dien an town va tiet
hic nhung
7.5- Truong hgp khach hang den thanh town tien tai quAy thu cua dan vi
hoa clan, Nen nhlan thanh town (in san giao cho thu ngan vien) chua tra ye quay (do thu
ngan vien luu dOng mang di thu):
a. D6i vii hod dan tir in: My tinh kink -dux to cac TCTDL kra chon mot trong hai
kink fink sau:
Nhan vien quan 1T hoa dan tai quAy 14p "Bien thin thu tien din" del thu
"Bien nh4n thu tien din" phai co 02 lien, 01 lien giao khach hang, 01 lien luu tai
dan vi cue theo doi. Sau 01 ngay thu tien cua khach hang, bO ph4n quan ly thu
tien dien phai lam thil tuc quyet town vii thu ngan vien km cl(3ng va giao nh4n
vii quay thu, &rig thei (long clau "da thu tien tai quay bang giay Nen than so ...
ngay thang na'm ..." \Tao hod clan giao 14i cho thu ngan vien luu dOng. Thu
ngan vien luu ciOng c track nhim giao hoa dan cho khach hang va thu hoi giay
"Bien nh4n thu tien din". Neu khong thu hoi dugc giay "Bien nhlan thu filen
din" thi khong tra lai khach hang hod dans Hod don nay dugc luu 12 thang tai
doi lqi giay bien nh4n khi khach hang yeti ca.u. Qua thed
quay thu tien din
han tren ma khach hang khong yeu can doi thi hod dan nay dugc luu tru nhu
bang ke hoa don tien
- Nhan vien quan ly hod clan tai quAy in them hoa dan cue thu tien (in Ma dan 1An
thu hai). Hoa don da 114 phai (long clAu "Da thu tai quay" c1.6 xac nh4n hoa don
da hug/ va thgc hien huST theo quy dinh.
b. D6i \Tad HDDT: Nhan vien quan ly 116a don tai quAy in them Nen than thanh town
cue thu tien. 130$ ph4n quan ly thu tien phai thu hoi Nen thin thanh town cid lap, &rig
clAu "Da thu tai quAy", km trir 01 nam va thyc hien huy theo quy dinh.
7.6- TruZyng hap khach hang thanh town tritngl:ap cho mot hoe dan, tuy tinh kink thix to
cac TCTDL lirra chon mot trong hai kink thuc sau:
thu this cho khach hang.
a. Hoan tra lai
b. ThOng bao cho khach hang va chuye'n so tien thu this bu trir cho hoa dan phat sink
cua cac thang tiep theo.

Quy trinh Thu va Theo d5i no. tien dien

7.7- D6i \Ted trtramg h9p dun vi thin dich vu thu tien va duvc uy nhi'e'm 14p hoa don
tai quay dick vu: Ben n11.4n
theo hinh thirc to in khi khach hang den thanh town tien
dick vu thu tien phai in hod don giao cho khach hang. Floa don da 14p tai Di@-1 lyc phai
long au "Da thu tai quay" de xac nh'On 116a don da huST va hm tra 01 nam va thirc hilp)1
114 theo quy dinh.
Yeu cAu cdc TCTDL c quy dinh cu th'6 cho don vi than dick vu thu tien va. duvc uy
nhiem 14'p Ma don ve quan 1T va sir dung du lieu, doi soat hai ben, quan 13'7 hoa don...
Di'tu 8- Ngtrei thirc hien nhie:m vu thu tien qua ngan hang phai:
8.1- Bao pan hod don, du lieu 116a don, bang Ice, cdc ching tit co lien quan. Thvc hien
dimg trinh tu, nguyen tac giao, nh'On hod coon, ching tir:
- poi yen nhung khach hang 14 ke't kink thirc thanh town bang UNT: Sau khi tip
nh4n bang ke va hod don, du lieu Ma don, thu ngan vien (b0 ph4n kinh doanh) phai
lap UNT va bang ice kern theo (theo quy dinh cua ngan hang), nOp cho 130(?` plf4n
TCKT.
- D6i vii nhung khach hang thanh town bang sec chuy6'n khoan: Sau khi cid nhlan sec,
thu ngan vien viet bang Ice new sec kern theo -0 sec nOp cho 10(15 phiOn TCKT;
- D6i vai khach hang l co quan, doanh nghip thanh town bang kink thirc chuy6n
nhung can c hoa don de lam chirng tir nicip ngan
khoan, chua thanh town tien
hang, Kho bac nha ntrov, thu ngan vien c the giao Ma don cho khach hang sau khi
c1a nh4n giay bien nh4n giao Ma don cho khach hang de lam co se( clOi chtirng va
thu no'.
8.2- TrtaIng hap dp dung hoa don theo kink thirc to in: 1)6i vth trtrong h9p khach hang
ca nhan lchong khan trir thue GTGT thirc hien thanh town filen clVe'n qua may ATM, bien
qua ATM duvc coi ld hod don. Hod don dm khach hang da tra
lai thanh town tien
tien di41 qua ATM, don vi gong clau "Da thu qua ATM", km tit 01 nam va thirc hien
huy theo quy dinh
8.3- Hang ngay, b() ph4n TCKT co track nhiem giao dick \Ted ngan hang (1'6 n'c)p sec,
UNT (nh4n tit bo phlan kinh doanh) va nh4n chung tit "bao c5", so phv (nNn tit ngan
hang). Dong tiled 14p bang ke khach hang da tra tien giri cho bo ph4n kinh doanh de xod
no..
Chuang IV- Quyet toin so tien phai thu va so dux my
c6 nhi@ri
Dieu 9- Bic') phan guy& town tien
9.1- Can Cu cac 14i bang ke phat sinh no trong thang thvc hien guy& town so tien thgc
thu theo timg loaf phat sinh theo thoi giant hang ngay, hang thang.

Quy trinh Thu va Theo cloi nq tien clien

9.2- Chuyen bang ke, chimg tit thu cho bo ph4n chdm xod (bO ph4n kinh doanh) va
1345 ph4n TCKT (de theo clop.
9.3- D6i chi6u so tien thu teen bang ke yeti b0 ph4n quan 1$T tai khoan thu
Phong TCKT

thuOc

Dieu 10- Hang thang, b0 phlan quy& town tien

phai tinh town so tien phai thu theo
tinvg khoan tien neu 6. Dieu 1 dm quy trinh nay theo cong thlic sau:
TPT DDK TPS

Trong do:
To'ng so tien phai thu trong thang

TPT
DDK

: S6 du n9. clAu IcST (du nq &la cac thang truck chuye'n sang thang nay)

Tps : T6ng

so tin teen cac hod don trong thang (ke s6

duoic
do hily bo, 14p lai, truy thu va thodi hoan hoa don trong thang)

chinh

Dieu 11- Hang thang, can cu \Tao cac bang ke h6a don, bang ice hily bo, 14'p lai, truy thu
va thodi hoan, chi'rng tir thu; bang ice theo doi
1)(3 ph4n guy& town tien d*-1. (b0 ph4n
kinh doanh), dm don vi phai thirc hien doi chieu va kiem tra so lieu hach toan cac loaf
tien, nhu: so phai thu, so thu duos, so du ng vc i bo ph4n quan brT thu lien va bo ph/4n
cham xod no* &la don vi, dam bao so lieu chinh xac, kip thei va 'chop dung gicia cac bo
ph4n. So du no. cuoi ky dugc tinh theo cong thuc :
DCK T TPT TTD

Trong do:
DcK : So du cu6i lcST (cu6i thang)
TPT : TOng

so tien phai thu trong thang

TTD : Tong

so tien thu duot trong thang

Chuang V- Trial nhiem quan1S7heia dun va viec thu, nop tien dien
Dieu 12- Hoa clan tiLl
phai dugc quan 1/ ch4t the nhu
m4t. Khi giao nh4n hod
don, bien nh4n thanh toan, dix lieu hoa don, phai kiem tra, ky nh4n vao bien ban hoc so
va guy& town so hod dan da giao, so hod don da thu va so hod don chug thu.

lieu 13- XII. mat hoa don, bien nh4n thanh town,

hod don

13.1- Nguoi quan 1y, km gilltrvc tip hod don, bien nh4n thanh town, dr lieu hod don
neu de mat phai boi thueng so tien bang dung so tienghi ten hod don bi mat va bi phat
truoing hop mat lien 2 hoa don ti,r
vi phgm hanh chinh ve boa don theo quy dinh (cloi

Quy trinh Thu va Theo dol na ten dien

in), clOng thei c trach nhim hoan chinh hO so trinh bao lank ciao coon vi va co quan bao
ve phap 1u4t.
13.2- Ne'u xac dinh dugc so hem clan, Nen nh4n thanh town, du lieu hod coon bi mat ma
chua thu dugc tien cua khach hang till don vi can dr vao Nen ban xac nh4n chua nop
filen cua khach hang lam thil tvc in lai Um don, bien n1-14n thanh town cid mat de thu tien.
khach hang, coon vi kiem tra va co track
Khi nh4n clugc bao,cao
thu dugc tien
nhiem hoan tra so tien thu dugc cho nguoi r)p tien bOi thuong.
Di&I 14- Thu ngan vien (k6 ca ngued nh4n dick vu thu tien din) phai thvc hien cac yeti
cau sau:
14.1- Khong thu tien cua khach hang ne'u khong co 116a don, Nen nh4n thanh town theo
Nen nh4n thanh town cho khach hang khi khach
quy dinh. Phai giao hoa coon tien
ghi tren hoa coon, Nen nh4n thanh town.
hang da tra tien
14.2- Khong to y sira chfra hem coon
bien nh4n thanh town. Khong sir dung hod
clan da. thanh 1317., ho:dc boa don, Wen nh4n thanh town khong phai cua don vi phat hank de
thu. Trueng hop hOa don thanh 13'T neu khach hang &rig y tra tien till sir dung hoa don
GTGT (khong phai hoa coon tien di@i) de thu tien va hack toan vao thu nh4p khac theo
quy dinh dm BO Tai chinh.
14.3- Khong giao hoa dan, Nen n1-14n thanh town

cho nguoi khac thu ho:.

14.4- Khong sir dung s6 tien thu dugc vao bat cir muc dich nap.
14.5- Khong to y Nen nh4n tam thu s6 tien phai thu trong hoa coon, bien nh4n thanh
town tien
14.6- Khong dugc luu giu Ma don, Wen nh4n thanh town va, tien thu clugc qua thoi gian
quy dinh cua TCTDL
Dit&I 15- Track nhiem (pan 13'7 tien mat:
15.1- Thu ngan vien phai nOp 116t
thu dugc -yap ngan hang (ho'0,c quy cua coon
vi) theo dung thed gian quy Binh cua TCTDL.
15.2- Thu quy (neu co) phai nOp het so tien da, thu dugc vao ngan hang theo quy dinh
cua TCTDL.
15.3- Hang ngdy phai kiem tra, doi chi6u: So 116a don da, giao (nh4n), so Ma don da thu,
so h6a don chua thu, so tien da ni5p ngan hang (ho4c quy) cua tung thu ngan vien. Rieng
doi ved viing sau, \ding xa, cac TCTDL quy Binh thei gian kiem tra, doi chieu cac so lieu
tren.
Ne'u so tien da nop cua thu ngan vien cong viii so tien tren cac hoa don chua thu dugc
khong bang tong so tien tren cac Ma don da, giao cho thu ngan vien di thu thi bo ph4n
quan 13'T thu tien phai to chirc kiem tra ngay. Neu nho han so lien ten cac hOa coon

Quy trinh Thu va Theo doi no' tien dien

giao cho thu ngan vien thi thu ngin vien phai nOp du s6 tin con thi6u, clang thei bao cao
lank ciao clan vi cue co bien phap chAn chink va xi'. 1ST sai pham (neu c6).
Di&I 16- Track nhienv cua lank ciao Don vi lien krc
Hang ngdy, lank ciao don vi phai danh gia,k6t qua thu tin
chuc kie'm tra dinh icS7
ho:ac dOt xuat c ngay cac
phap de cloc thu lien
cang nhu xfr VT kip thei cac
sai pham (neu c6). Trueng hip de xay ra sai pham tai don vi, lank ciao don vi ph6i chiu
cac kink thirc 14- 14t theo quy dinh cua Phap 1u4t va cua EVN.
Chwcrng VI -1N(ii dung theo dal, my va xii157 my kho doi
Dieu 17- Cong tac theo doi ng duo.c thirc hien bang chuong trinh CMIS. Cac TCTDL
xay dung quy trinh cu the cong the theo
xod nc7 va h thong so sach nghie:p vu
dam bao theo doi dugc so Juan Ma don ton va, chi tiet tien
tin khach hang
theo l(ST hoa don.
Di&I 18- 13'.;) ph4n theo

chAm xod ncy ce) trach nhie;m:

18.1- Hang ngdy, thgc hien ghi ng, xod nog cua
khach hang va quan 1 3.'/ so hoc dir
lieu chuong trinh theo doi cham xod ng tren may tinh.
18.2- L4p danh sach khach hang con nci
din qua thei gian cho
chuyen bo
ph4n ,xi:r 13`T
ncy
thu tuc tam ngimg cap din theo quy dinh
B(:). Cong Throng
ve dieu kien, trinh to va thu tuc
giam mac cung cap die:n.
18.3- Hang thang, thirc

th6ng ke s6 "du ng, du c" cua khach hang.

18.4- Quan 1ST ch4t the cac chi ng tir thu tien va luu tra khoa hoc d6' dap img kip thei
viec thanh tra, kiem tra.
Dieu 19- Thong ke so "du no., du c" cua khach hang, Om:
phai thu,
19.1- Thong ke sic') phat sinh ncy,
thu ducyc, se) du ng,
khach hang theo tirng loci phat sinh va theo tirng thong, quy, nam.

du c cua

19.2- D6i chiL va i bo ph4n thu tien, Phong TCKT.

19.3- 1_,* ke danh sach khach hang c s6 "du ng".
19.4- Liet ke danh sach khach hang c so "du c" (do khach hang chuyen tien nhi&I
han so filen khach hang phai thanh toan).
19.5- Hang quy, thirc
d6i chi6u cong not \TATO Nen ban xac nh4n nog doi viii nhimg
khach hang nc7 tir 50 trie;u (long tr
khong ke kS, hoa don cuoi cung cua q-4 phat sinh
ng.

Quy trinh Thu va Theo d5i na tien dien

hoa don eon thu va so
19.6- Hang nam,,thtrc
ke s6 du nq theo so sash
tang khach hang lcf ket hop long mua ban din ngoai muc dich
du nq thgc te.
sink hog con nq tien din qua thei gian cho phep phai 14p bien ban xac nh4n nag tai thei
diem 31/12 .
19.7- Dinh kST hang thang, quy, nam thi,rc hien d6i chieu, xac nh4n cong nog gifialD0 ph4n
kinh doanh (D15 ph4n thu ngan) \TA, b0 ph4n TCKT, 14p bang can doi c8ng nq theo quy
dinh ice toan.
19.8- Bic') ph:an TCKT c track nhim ph6i1-19p voi lx) ph4n kinh, doanh kie'rn tra dinh kST
theo dOi chi Wet cong ncy, to chirc thanh tra, kiem tra vi& xac nhan
ho4c dOt xua.'t
d4c bit
kha.ch hang n9. -Ur 02 hoa don troy len.
theo cac loci nhu sau:

Dieu 20- Phan tich nguyen nhan s6 du nq tien

thu va cac logi nog, so tien

20.1- L4p bao,cao tinh kink thanh town va phan tich cac
thu duo.c, so tien con nq, nguyen nhan nq, then gian n9., so luting hoa dun ton (kern theo
chi tiet nq cua timg khach hang)
20.2- Phan tich s6 du no' theo cac tieu chi sau:
a. So nog khO doi. Trong do:
- Ng khong co kha nang thanh town,
hang);

ho so. thanh 15T (co bang ice chi fielt lchach

- No day dua (tam thei khoanh no.) khong

khach hang);

116 so. thanh ly (co bang ice chi tit

cua cong ty thu nong.

b. Ng luan chuyei'n tip tuc thu vao thang tip theo.
Di&I 21- Xit 1)"/ no' kho doi
Can cif6 xac nh4n cac khoan nq phai thu kho doi la:
21.1- Khoan nq phai CO chi:mg tir g6c, co d6i chiL xac n1-0,n cua khach hang n9. ve so
tien con nq, bao Om: hop (long mua ban di4r, cam ket no, doi chieu cong nog va cac
chung tir khac.
Cac khoan khong du can cit xac dinh la nq phai thu theo quy Binh nay phai xir 1)7 nhtr
mot khoan ton that.
21.2- CO

can cir xac dinh la khoan nog phai thu kho doff:

- Nq phai thu qua han thanh town ghi ten hap cl6ng mua ban die;n, cac khe uac
vay nq ho4c cac cam ket na khac.
- Ng phai thu chua
thoi han thanh toan nhung to chirc kinh t6 (cac cong ty,
doanh nghip to nhan, hyp tac xa, to chirc tin dung...) da lam \Tao tinh tang pha san

Quy trinh Thu va Theo deii nq tin dien

11134- c dang lam thii tuc giai tla; nguei ng mat tich, bo tan, dang bi cac co quan
phap 1u4t truy to, gram giu, xet xfr, dang thi hanh an hoc da chet.
tizong ten, sau khi cl thirc hitn mai b* ha
Tren co. sof phan tich ng theo cac
thu hoi no* van khong thu cluvc, cac TCTDL phai thvc hien vi& theo clai va. xir 1ST ncy kho
dOi theo quy dinh cua Nha ninic.

Quy trinh Giao dich vori khach hang sir dung dien

G. QUY TRINH GIAO DICH VII KHACH HANG Se DUNG HIEN

Chuang I - Quy dinh Chung
Di&I 1- Quy trinh nay quy dinh vi& giao dich vii khach hang qua cac kenh giao tip
khac nhau. Trong quy trinh nay, khach hang sir clung di@-1 bao Om: Cac to chirc, ca
lut trong EVN, ho4cr tuy ichOng trix
nhan 1cT HDMBD true tiep Wei cac Dan vi
guy& lien quan den vi& sir dung
ti6p 1(3'T HDMBD nhung c nhang van de phai
do cac Dan vi lien li,rc cua EVN quan
tir he thong
Dieu 2- Nguyen tac trong giao dich

khach hang

2.1-, Giao dich \Ted Khach hang theo "co ch6 01 ci:ra" tit khi
quyet xong yeu cau cua khach hang.

nh4n cle'n khi giai

2.2- Luon the hi'On six ton trong, lich su va san sang phvc vu viii khach hang.
2.3- Th6 hien tinh chuyen,nghi0: giai quy6t nhanh Chong, dung hen, dung not dung,
day dia, re) rang cac yeu can cua khach hang tren co. sa cac quy Binh cua Nha nisoc,
cua EVN va cac TCTDL.
2.4- Tao sir thodi mai, tin tueIng va hai long cua khach hang voi cac dich vu cua EVN
Di&I 3- Nhang CBNV c nhim vu giao tip yeti khach hang bao gom CBNV dugc
giao thut hien cac nhicA,m vu sau:
3.1- Ti6p n1-14n, tra, lei cac yeu cAu cua khach hang lien quan
thuang thao, k)"/ h9p &mg va cac dich
khac;

vi& mua, ban di"e'n,

3.2- Khdo sat, lip chat, treo thao, nghi@n thu he th6ng do clem

nang,

3.3- Quan ly he thong do cle'm lien 'fang, ghi chi s6, phiic tra chi s6 ding to.;
3.4- Thu tien
tien lien quan den dich

tin lien, thu chi phi ngung va cap

khac theo quy dinh;

3.5- Kim tra sir dung

xfr ly vi pham sir dung

try lai, cac khoan

vi pham HDMBD;

3.6- Si:ca chfra, thao tac gong cat di@i;

3.7- Khdo sat, lap crat, nghieTm thu cong trinh cluZIng day va tram bin ap;
3.8- Thanh tra, bao ve dun vi.
Tat ca cac CBNV co nhie:m vu giao tip
khach hang au phai thi,rc hien dung Quy
trinh nay. Truong hop Don vi
lve 14 hop dong dich vu ban le din nang hoc
dich vu thu tien
phai thoa thu4n them not dung tuan thu quy trinh nay trong hop
clOng dich vu

Quy trinh Giao dich vai khach hang sir dung dien

Di&I 4- CBNV lam nhim vu giao tip voi khach hang phai c cac tieu chudn sau:
4.1- Co phdm chdt ciao cluc tot, c y thirc trach nhim, co 1Cy Wang giao tip voi khach
hang.
4.2- Co trinh dc) van hoa tot nghi0 ph6 thong trung hoc troy len, ducyc dap tao, b6i
huan dung nganh nghe, hien ro chirc nang, nhim vu cua don vi va nhim vu ducYc
phan cong.
4.3- Co

khoe theo yeu cau cua nhim vu dugc giao.

Di&I 5- Trang phtic cong tac va the nghip vu

5.1- CBNV khi thgc hien nhiem vu giao tip khach hang phai six dung trang phuc
cong tac va the nghi0 vu theo quy dinh.
5.2- GDV tai "PhOng giao ti6p khach hang" phai mac cli5ng phijc theo quy dinh th6
hien tac phong chuyen nghi#0, Lich su va nh4n dien hinh anh cua EVN. The nghi0 vu
dugc deo ngay ngan de khach hang co the nhin 1'6 ten cua CBNV va ma, so the (neu
co). Tuy't
khong ducyc quay mat the vao trong ho4c de vat khac the char'. the.
CBNV lam nhim vu thu
va dick thu no' tin lien khong phai deo the
nghi0 vixnhung nhat thiet phai mang theo the nghi0 vu cue xuat trinh khi khach
hang yeu cau.
Chtrung II Giao dich trtyc tip
Dieu 6-- Tai
gi phong giao dich khach hang
6.1- Phong giao dich Ithach hang phai data vi tri thu4n ti@i, de nh4n bie`t, de giao
dich
- Trang bi dAy du ghe ng6i, nu& u6ng, bao doc, co Nen chi dan, niem yet clAy du
doc. CO so
va
tai cac vi tri
tuc, Neu ma
cac quy dinh, huong dan
va hOp thu gop y. Tai ban lam v* cua GDV ti6p khach hang phai co bi6n ghi
ra: HQ va ten, chirc danh, so din thoai cua 13(15 ph4n co trach nhi01 tiep nhlan va
tra lai nhang yeu cau cua khach hang.
, ke't
- Truck cda phong giao dich khach hang phai thong bao theri gian batdau
viec trong tuan. Trizong h9p nghi crOt
thiic lam vi& trong ngay va cac ngay
xuat phai c thOng bao ben ngoai phong giao dich khach hang.
- Khong thu tien tong gitr xe cua khach hang den giao dich.
6.2- Thong tin niem yet tai Phong giao dich khach hang g6m:

Quy trinh Giao dich voi khach hang sze dung On

- Cac quy dinh, quy trinh lien quan cle'n viec giai quy6t yeu cau cua khach hang:
Lu4t mien kre va cac van ban huong dan dux hien, van ban huOgng dan thvgc hien
gia ban din.
guy dinh ve thu tuc 1cT HDMBD,
- Bi6ugia di@l; kru coo giai guy& cap lien
do dem din, Lich ghi chi so cong ta, thu tien din va ket thilc dich vu di41, quy
dinh ve ngirng, giam mft cung cap din; huong dan ye an town di41, don gia
tiet kiem va hieu qua;
dich vv; huang clan sir dung
thoai cua coon vi trong, ngodi gieg
- Cac clia chi giao dich, email, trang web, so
lam yi& de tiep nh4n thong tin, yeu cau cua khach hang.
Di&I 7- Giao dich tai Pheng giao tiep khach hang
7.1- GDV c Wang lrc chuyen mon nghip vu va k5f nang giao tiep yogi khach hang
7.2-, Tai lieu, sap x6p g9n gang, ngan nap, sach se, khoa h9c thu4n tien cho yi& giai
quyet nhanh What cac yeu cau cua khach hang theo nhim vu duogc giao, the hi,n tinh
chuye'n nghip
ca lam yi& cue chuAn bi
7.3- Dam bao then gian lam vie?c, den som truck khi bat
va yap vi tri lam yi&
Trong thegi gian lam vi& tu)* clOi khong regi bo vi tri
khi chua co su (long y cua can b0 quan VT. Het tiled gian cua ca lam yi& mOi duve
tien hank lam cac thu tvc giao ca.
7.4- Phuc vu khach hang theo cifing thu ti,r; Chu Qng chap khach hang va cue nghi
duogc giup coo ngay khi den luot khach hang; Luon mim cuegi, huong mat ye phia
khach the hien sir quan tam, than thin, tan tam giai quyet cac yeu cau cua khach hang
trong qua trinh giao tiep.
7.5- Huang dan ri5 rang, My du, ngan gun, chink xac, de hi6u. KhOng cue khach hang
phai den lan thin 2. Trong giao tiep sir dung tir ngir don gian vai am luting
nghe,
khong not qua to ho4c qua Who. Truong h9p khach hang nghe chua rod phai nhac lai
voi thai dc) tir ton, nhan nai. Tuy -t clOi khong duogc co thai coo cau gat yogi khach hang.
7.6- Chu Ong cam on ho4c xin loi khach hang trong qua, trinh giao dich thy yao cac
tinh huong the hien su chan thank va tiep thu.
Dieu 8- Giao dich

khach hang ben ngodi tru so. don vi

8.1- CBNVthi,rc hien cac cong vi'e'c ben ngoai coon vi c giao tiep yogi khach hang
phai c phieu cOng tac ho4c phieu thao tac hoc phial giao nhim vu cua Minh ciao
clan vi.
8.2- Dam bao dung lick hen yogi khach hang. TruOgng hop buick phai thay d6i lick hen,
CBNV dugc giao nhiem vu phai chu dOng lien he xin loi va chuan xac lick hp yogi
khach hang.

Quy trinh Giao dick v6i khach hang sti dung dien

8.3- Chi clugc vao nha,, tru

dia
pham vi thui5c quyn quan
khach
hang khi da. xuat trinh day cac gild)/ to. can thiet va cluvc su &Ong" cua khach hang.
Truemg hop d;ac biet phai thgc hien theo quy dinh tai Dieu 16, Dieu 17 Thong to so
27/2013/17-BCT dm Bo Cong Thuang Quy dinh kiem tra hot Ong din hre va sir
dung
guy& tranh chap HDMBD.
8.4- Thgc hien dung quy dinh giao tip khach hang dm quy trinh nay \TA, not quy dm
coon vi.
Chuang III Giao dila qua thin tin, email, dien thoai
Dieu 9- Trach nhim va nguyen tac
9.1- T6ng Giam cl6c
TCTDL phai co quy dinh th6
achtrnhim nguyen tac
lam vies vai khach hang qua thu tin, email, din thoai va thcrc
a. Quy dinh th6ng nhAt mAu van ban va trach nhim ban hanh, Rix dung tat ca cac
don vi tn,rc thuOc ducic phep sir citing.
b. Khi giao ti6p qua diien thoai phai lich su, cap nhat day du nOt dung yeti cAu cua
khach hang va tra loaf theo pham vi trach nhim duot giao.
c. Trong d6i thogi cling nhu van ban giao, ti6p
khach hang tranh dung cac to
ngfi co tinh chat i*nh leash, thieu binh clang, cira quyen vOi khach hang.
9.2- Khi cac phuangtien thOng tin cl4i chiang (bao, dai truyLi thanh, dai truyn
hinh,...) neu nhang van de phai giai quyet thuOc pham vi quan ly ctla clan vi nap thi
trong thoai han 05 ngdy lam v* don vi phai to chirc xac minh \Ta tra lei bang van ban
&Ong thoi gfri bao cao cap tren neu co yeu cau. Thai gian tra loi nhang trulfing hgp
khieu nai to cao -dux hien theo guy dinh
Phaplu4t ye giai quyet khieu n4i, to cao.
9.3- Dan thu cua khach hang gui den ph4n giao dich khach hang phai ducyc ca
n1-14`t hang ngdy. Dan thu phai ducyc nghien ciru ky not dung, phan loaf va tong Imp
bao cao labh dao. Ch4m nhat sau 01 ngay lam vie;c, lanh dap don vi phai coy kien
chi clqo giai quyet.
9.4- Van ban tra ldi khach hang phai ngAn on, not dung ra rang, dUng yeu c'au cua
khach hang, dam bao tinh phap ly va hanh chinh theo quy dinh cua Nha nu& \TA. cila
EVN.
vi& tir ngay nh4n clugc yeu cA.u,cua khach hang
9.5- Ch4m, nhAt sau 05 ngdy
quyet (nhang van de
phai bao ket qua giai quyet, ho;dc thong bao dang nghien cfru
chua giai quyet ducyc ngay) den khach hang.

Quy trinh Giao dich voi khcich hang sir dung dien

Truoing hgp co nhiki cau hoi cung mot van cue thuOc sham vi ,quany ctia,dan vi
trgc tiep den khach hang co clan thu, neu thay can thiet co the tra lOi
ngodi
tra
Chung tren cac phuang tien thong tin dui Chung.
Chuang IV Giao dlch qua SMS
Dii&I 10- Trach nhiem cua cac clan vi
10.1- Dan vi cung cap dich vu nh'an tin:
- Xay dung phAn mem, cdi dlat tri6'n khai he th6ng dich vu cho cac TCTDL.
- To chdc cong tac quan ly va van hank dam bao he tho'ng on dinh lien tteic 24x7.
- Quan ly danh mix ma dich vu nhan tin, dam bao tinh thOng nhAt trong town
EVN.
Phat trien, bo sung N th6ng dap ung nhu cAu trie'n khai dich vu mth.
- Thtic hien doi sok phan chia san luting voi TCTDL, cac nha mang khac.
- Nghiem cam sir dung so
tho4i cua khach hang clang 1c3'T nh4n tin nhan ve
dich
c16' quang cao cac dich vu khac.
10.2- Cac T6ng cong ty Di@-1
- L4p ke hoach tri6'n khai dich vu phu iwp vii kha nang dap ung thOng tin khach
hang, dieu kien, ac diem cila timg khu vvc.
cho dich vu
- Cor k6 hoach cap nhlat, hoan thin thong tin khach hang de phuc
khach hang. Trueic khi thvc h*. dich vv can tuyen
nhan tin dap Ung nhu cau
truyen rOng rai ten phuang tin thOng tin dai clnIng de khach hangbiet tham gia
dich vu. Chu dOng thu th4p so din thoai khach hang de n1-14n tin nhan.
- Can dr quy dinh nay xay clung quy trinh van hank va cung cap n"(5t dung nhil tin
phu hop voi lieu kien, cl;ac diem cila timg khu wc. Phan cong cu the, N ph4n, ca
nhan chiu trach
sown thao not dung tin nhan, van hanh 1-11 thong tin nhan
dam bao thgc hin dung Quy dinh nay.
- Dam bao cung clap thong tin chink xac cho khach hang. Chiu track nhiem cac
van cue phap ly lien quan de'n not dung dm tin than gin den khach hang.
- Phi hop vai dan vi cung cap dich vu nhan tin giai guy& cac khieu
kien (neu co).
Dieu 11- Tin nh&n khach hang giri Dan vi dien luc yeu cAu dich vu
11.1- Ma dich vu khach hang giri Dan vi

hre:

Quy trinh Giao dich

khach hang sir dung dien

STT

Ni
e dung

Ma dich vu

1.

Thong tin thank town tien lien

TD

2.

Thong tin ng tien lien

NO

3.

Thong tin mat din

MD

4.

Thong tin ngirng, giam mirc cung cap

MK

11.2- Cu phap tin nhAn khach hang yeu cAu clang 1( ho'4c tir ch6i (huS) dich vu
a. fang ky s6

thogi nh4n tin nhAn (ta't ca dich vu): "DK <Ma_KH>"

b. Tfx chi (huST so din thoai) nh4n tin nhan (tht ca dich vu): "TC <Ma KH>"
c. Dangic3"Tclich vu: "DK <Ma_1(H> <Ma_dichvu>"
d. Ttir chi dich vu: "TC <Ma_KH> <Ma_clichvu>"
e. Thay d6i so lien thoai:
- "DS <Ma_Kfl>
<Sdt_moi>": Truong hop
khOng phai l so
so di@l, thoai clang ky sir dung dich vu

thoai nhan tin

- "DS <MaKH> <Sdtcu>": Truong hop so din thoai nhan tin l so

gang ky sir dung dich vu.

thoai

11.3- Cu phap tin nii"an khach hang yeu cAn tra dru dich vu
a. Thong tin ti&I die -1 (TD): "TD <MaKFI> <mm.yyyy>" (nLi khong c
thang/nam mac dinh sir dung thang/nam hien tai)
b. Thong tin ng tien din (NO): "NO <Ma_1(Fl>"
c. Thong tin mat din (MD): "MD <Ma_KFT>"
d. Thong tin ngirng, giam mire cung cap din (MK): "MK <Ma KH>
<dd.mm.yyyy>" (neu khong c ngay/thang/nam mac Binh sir dung
ngay/thang/nam hien tai)
Trong do:
dd

02 lc'T t-kr, the hien ngay mu6n tra ciru thong tin

mm : 02 kST t-ty, the hien thang mu6n tra dru thong tin
yyyy : 04 IcSi Ar, the hi@-inam muein tra cdu thong tin
Di&I 12- Tin nhAn do Don vi lien luc giri khach hang
12.1- Thong bao
a. D6i tugng: Khach hang c sir dung lien trong thang, co clang l(ST nhO tin nhan
ho4c clang 14- dich vu nh4n tin nhan ma TD.

Quy trinh Ciao dish vai khach hang sir dung dien
b. Thad diem nhan tin: Kh.Ong qua 03 giet 1c6' tir khi phat hank h6a don tien di@a
trong thang.
c. TAn xuAt: 01 lAn/01 ky hoa don/01 khach hang.
d. Dinh clang mac dinh:
"<Ten_DL>: Thang <THANG/NAM>, khach hang
- Khach hang ghi mOt.
co ma <Ma Kli> su dung <DIEN :17>kWh, so tien phai thanh toan
<TIEN>d".
- Khach hang ghi nhiki ky: "<Ten_DL>: Ky <ICY __HD> thang
<THANG/NAM>, khach hang co ma <Ma_ICH> su dung <DIEN_TT>kWh,
so tien phai thanh toan <TIEN>d".
12.2- ThOng bao ng tien c~ien:
a. DO'i ttro:ng: Khach hang no tien din qua Ilan cua thang hieTn tai, c clang ky sir
dung dick vu nhan tin.
b. Tiled diem nhAn tin: Sau khi thgc hien thong bao thanh toan 1An 01, tax& khi
thkre hin thong bao Fan 02.
c. TAn xudt: 01 ran /01 ky hOa don/O1 khach hang.
d. Dinh clang mac clinh:
- Khach hang ghi mot ky: "<Ten_DL>: Khach hang co ma <Ma_KH> con no
tien dien thang <THANG/NAM> la <TIEN>d. Xin vui long thanh toan truoc
ngay <NGAY/THANG/NAM>".
- Khach hang ghi nhiki
"<Ten_DL>: Khach hang co ma <Ma CI-1> con no
tien dien ky <KY___HD> thang <THANG/NAM> la <TIEN>d. Xin vui long
thanh toan truoc ngay <NGAY/THANG/NAM>".
12.3- Thong bao ngimg, giam mi:rc cung cap dien do su kien bdt kha khang:
a. True:mg hop ngimg, giam mirc cung cap di@n do su kien bdt kha khang, nhan tin
sau khi mat din:
Wang: Khach hang bi mat
bAt kha khang, c6 clang 1cy nhan tin nh&'n
ho:dc clang ky dick vu nNn tin nhan ma MD.
- Thai di6m nh.an tin: Sau khi da, cap

tro.

- Dinh clang mac clinh: "<Ten_DL> thong bao mat dien tai duong day/tram co
ma <Ma DD(Ma_TR)> to <GIO> den <GIO> ngay <NGAY> do <LYDO>.
Mong Quy khach hang thong cam".
b. TruZyng hap,ngimg, giam mdc cung cap di'n do su ki bAt kha khang, nhAn tin
trong khi mat dien:

Quy trinh Giao dich voi khach hang sir dung dien

- D6i tucyng: Khach hang co

nhan dich vu qua tin nhan.

du6ng day (hodc tram) bi matc6 clang ky

- Thai di6m nhan tin: Trong thoi han 24 gia ke tir khi mat
tro. lai.

chua cap di41

- Dinh clang mac dinh: "<Ten_DL> thong bao mat dien tai duong day/tram co
ma <MADD(MATR)> do <LYDO>. Du kien thoi gian cap dien tro lai
<GIO>. Mong Quy khach hang thong cam".
12.4- Thong bao ngirng, giam mirc cung cap lien, nhAn tin truac khi thgc hien ngirng
cung cap din:
a. Khdn cap (dot xudt ngodi ke hoach):
- D6i Wong: Khach hang c ma duong day (ho*Oc tram) se bi cat din dot xudt,
co clang 1c)P7nhan dich vu qua tin nhan.
- Thai di6m nhAn tin: Truecc khi thuc hien tam ngirng cap

02 gio..

- Dinh clang mac dinh: "<Ten_DL> thong bao tam ngung cap dien tai duong
day/tram co ma <MADD(MATR)> du kien tu <GIO> den <GIO> ngay
<NGAY> do <LYDO>. Mong Quy khach hang thong cam".
b. Khong khAn 6.'13 (theo ke ho4ch):
- D6i tugng: Khach hang c ma duong day (h0c tram) se bi cat lien, c clang
ky nNn dich vu qua tin nhan
- Thai di6m nhan tin: TruOic khi thuc hin tam ngirng cap di@l 48 gief
- Dinh clang mac dinh: "<Ten_DL> thong bao tam ngung cap dien tai duong
day/tram co ma <MADD(MATR)> du kien tu <GIO> den <GIO> ngay
<NGAY> do <LYDO>. Rat mong su hop tac cua Quy khach hang".
12.5- Thong bao thoi gian du ki6n dux hien dich vu (khdo sat, thi cong, 1c)"7 hop cIS'ng,
lap cong to, thay Binh ky cong
- D6i tugng: Khach hang c clang ky sir dung dich vu nhan tin.
- Thoi diem nh'an tin: "fru& thoi gian du ki6n thgc hien dich vu 01 ngdy.
- TAn xuAt: 01 lAn /01 khach hang.
- Dinh clang mac dinh: "<Ten_DL> thong bao: Ngay <NGAY/THANG/NAM>,
du kien tu <GIO> den <gio>, Dien luc se thuc hien (khao sat de cap dien/lap dat
cong to/thay dinh ky cong to/thay the cong to/kiem tra cong to) cho khach hang
<Ten KH>. De nghi khach hang co mat tai dia chi <DIACHI _ICH> de phoi hop
thuc hien".
Di&I 13- Nh&n tin tra loi theo yeu cAu cua khach hang

Quy trinh Giao dich voi khach hang sir dung dien

13.1- D6i Wong: Khach hang nhAn tin tra ciru thong tin theo ma dich vu cid dugc dinh
dqng.
13.2- ThOi di6m nh4an tin: Khong qua, 10 phut ke tir khi he th6ng nli4n dugc yeu cau
cua khach hang.
13.3- So lAn: 01 lAn/01 tin nhan cua khach hang.
13.4- Dinh dpg mac dinh:
a. Thong tin tien din (ma dich vu TD): "<Ten_DL>: Thang <THANG/NAM>,
khach hang co ma <Ma _1(H> su dung <DIEN_TTHU>kWh, so tien phai thanh
toan <TIEN>d".
(ma dich vv NO): "<Ten_DL>: Khach hang co ma
b. Thong tin ng tien
<Ma KH> con no tien dien thang <THANG/NAM>, <THANG/NAM>, ... la
<TIEN>d. Xin vui long thanh toan truoc ngay <NGAY/THANG/NAM>".
c. Thong tin mat di@l (ma dich vu MD):
- Do mat
duel-1g day, tram: "<TenDL>: Mat dien tai duong day/tram co
ma <MADD(MATR)> do <ADO>. Du kien thoi gian cap dien tro lai
<GIO>. Mong Quy khach hang thong cam".
- Do khach hang ng
"<Ten_DL>: Mat dien do khach hang co ma
<Ma KH> con no tien dien thang <THANG/NAM>, <THANG/NAM>, ... la
<TIEN>d".
"<Ten_DL> khong thuc
- Ngodi 2 VT do tren (don vi lien hrc khong cat
hien cat dien. Quy khach hang vui long goi so <SDT_TRUC> de bao sua chua
dien"
d. Thong tin tam ngung, giam mirc cung cap din (MK)
"<TenDL>: Tam
- 1\16u Dcm vi lien hrc co k6 hoqch tam ngirng cap
ngung cap dien tai duong day/tram co ma <MADD(MATR)> tix <GIO> den
<GIO> ngay <NGAY/THANG/NAM> do <LYDO>. Rat mong su hop tac cua
Quy khach hang".
- Neu Don vi
"<Ten_DL>
ltrc khOng c ke hoach tam ngirng cap
khong co ke hoach tam ngung cap dien tai duong day/tram co ma
<MADD(MATR) vao ngay <NGAY/THANG/NAM>".
Ditu 14- Wan tin quang cao, thOng bao dich vu lien va chu truang chink sack lien
quan den v* sir citing din
14.1- Thong bao dich
a. poi tugng,
6.???

diem nharn tin, tan xuart: Theo quy dinh cua tong dich vu tai Dieu

Quy trinh Giao dich voi khach hang su dung clien

b. S6 ran nhan tin: Khong qua 03 ran/01 khach hang

c. Dinh clang mac Binh:
- Co dich vu tra ciru tren Internet: Mau dinh clang cila timg dich
:Dieu 6)
+ "Quy khach co the tra cuu tren website: <DIACHI_WEB>. Tu choi soan tin
TC <Ma dichvu> <Ma KH> gui <Dau_sO_clich_vu>".
- Chua c dich vu tra ciru teen Internet: MAu Binh clang cua timg dich vu (tai
Dieu 6) + "Tu choi soan tin IC <Ma dichvu> <Ma Kfl>
gui
<Mu so dich
vu>"
14.2- Quang cap, thong bdo chu truong chink sach lien quan cle'n vi& sir dung
- Dinh clang mac clinh: "<Ten JAL> (TB): <Ned dung quang cao ho:ac thong
bao>".
- Don vi sop tin
theo timg nii5i dung can quang ca., th8ng bao cho khach
hang clam bao clay
day
thong tin can clang tai, ngan gon va lick su. Nhan tin vao
thei gian thick hop, tranh gay phien ha Cho khach hang.
- Lanh ciao don vi 14/ du)* not dung tin ni-CAn truck khi dux hien nil:an tin.
Chacrng V Giao dick qua Trung tam CSKH
Dieu 15- Nhie:m vu cua Trung tam CSKH
15.1- Trung tam CSKH la clAu m6i cua TCTDL tip then va tra loci cac yeti cAu cua
khach hang sir dung
trong town dia ban dm TCTDL thong qua cac kenh giao tiep
mien thoqi, Email va. Website CSKH.
15.2- TCTDL xay dung cac quy trinh cue clam bao hoat dOng cho Trung tam CSKH
nhu: Quy trinh cham soc khach hang, Quy trinh phoi hgp xir 1T yeu cau khach hang
gilra Trung tam CSKH va cac Don vi lien luc, Quy trinh ve quail b'T
hank Trung
tam, Quy trinh ciao tao cac mien thoai vien, Quy trinh dam bao chat lugng,...
Di&I 16- Din thoai vien (DTV)
16.1- Tip nh4n cu& goi khi nh4n clucyc toi da 3 h6i chuong. Twang hop deo tai
nghe cuOc gai vao to dCmg, DTV san sang tra, loci ngay khi co tin hiu, tuy't cloi khong
dugc cue tinh tang co cuc)c g9i vao ma khong biet.
16.2- Thua may phai not rei, mach lac, theo dung mau du: "Dalvang + Ten clan vi
11.1c + Danh so (xxx) xin nghe". TruZing hop T6ng dai cua Trung tam CSKH cla
cai chat cau Chao to gong thi DTV sir dung mau cau: "Da, danh so (xxx) xin nghe".
Khong clugc tir ch6i not danh so ho4c not danh so cua DTV khac khi khach hang yeu

Quy trinh Giao dich voi khach hang sit dung clign

cau. Chu Ong goi ten khach hang (n6u 'Diet ten) trong giao tiep cue to cam giac than
16.3- DTV lang nghe clay du thOng tin yeti au dm khach hang. Thrc hien giai dap
thac mac, tra lei thong tin cho khach hang neu co thong tin ten phan mem va. ghi
nh4n yeu cau cua khach hang vac, chuang trinh phan mem cua Trung tam CSKH.
Khong dugc cue khach hang phai trinh bAy nhiu lAn (tir 02 lAn traf len);
16.4- Do'i vbi cac yeu cau dich vu ho4c khi6u nai cua khach hang Trung tam khong
c thong tin, phai chuyen cac Don viDi@l luc xir 15/, trong vOng khong qua 03 phut,
DTV phai chuyen cac yeu cau nay den cac Don vi hien hre thong qua chuang trinh
phan mem;
16.5- D6i vii cac yeu cau cua khach hang khi lien he, lai lan 2 voi ding not dung ma
truck do Dan vi hien
tiep nh4n vathi,rc hien hoan tat gong phieu yeu cau teen
chuang trinh phan mem till ngoai viec tiep tijc giri yeti cau den Don vi hien lgc cue
giai guy& cho khach hang, Din thoai vien phai lap phieu
nguoi co tham quyen cue
lien N trtexc tiep \Toil nguei quan ly tai Don vi hien luc xix ly &rt diem va thoa clang
cho khach hang;
16.6- Khi ket -auk cuOc goi, tuye;t droi khong dugc d4t may truck khach hang. DTV
chil Ong tim hieu them nhu eau khach hang bang mau cau "Da, Anh/Chi con can
them thOng tin gi nth khong a". DTV chu dOng cam on khach hang da sir dung dich
vu.,Trueng hop khach hang khong ngat may, DTV c th6 "Alo" 03 lan va thOng bao
duo.c d4t
"Neu Anh/chi khong hOi gi them, tong clai xin cup may", dgi 03 giay
may.
Dieu 17- 'Dinh to tiep nhan va xir ly yeu cau
17.1- Buck 1: DTV tiep nh4n yeu cau tir khach hang.
17.22: Thu th4p cac thong tin can thi6t cua khach hang (Ma khach hang, ma
yeu cau
, dia. chi...).
cau,
17.3, Buck 3: Tra 16i yeu cau
phan mem:

khach hang theo thong tin tra ciru dugc tir th6ng

- Truang h9p khach hang th6a man till DTV ghi nhan lai not dung va ke't thuc giao
dich.
- Truengh9p khach hang chua thoa man (thong tin yeu cau cua khach hang lien
quan den cac quy trinh, quy dinh, lieu 1u4t...Trung tam CSKH khOng co du
thong tin,tren thong chuang trinh phan mem de tra lei)
ghi nh4n lai thong
tin yeu cau cua khach hang va hen khach hang tra loi sau, (long thei chuyen yeu
du nay den Don vi hien luc cue xir ly tiep theo.

Quy trinh Giao Bich

khach hang sec dung dien

Chuang VI To chfrc thyc hi0

Dieu 18- T6 chirc thvc hien
18.1- T6ng giam d6c/Giam d6c cac Dan vi
trach
quy dinh chi ti6t
vi& bo tri nhan lire cac trang thiet bi, tai lieu can thiet theo qui dinh de giai guy& cac
yeu cau cfia khach hang dr khi tiep nh4n den khi giai quyet xong theo co. the "met
dm'
18.2- Khach hang trong pharn vi rquan tri,rc tip
cAp nap till cap do chiu trach
nhiem tiep va giai guy& nhirng van de ma khach hang yeu cau. Nhang.yan de khong
thuick ham vi, track
thi don vi phai ghi, n1-14n day chi va chuyen den cap co*
tham quyen
quyet, don then thong bac, cho khach,hang biet. Khong huong clan
cho khach hang giri kien nghi vuot cap ve nhang van de thuOc tham guy&
quyet
dm dun vi.
18.3- Khi khach hang coy kin va cap ten true tiep da coy ki6n bang van ban thi
don vi phai chap hanh, nhung duo c guy& bap km va bao cao len cap chfi quan cua
cap tren true tiep.
18.4- Vi ft& giao tie vii khach hang thvc hi@-1 van hod con sof theo guy dinh cila Thu
Wong Chink phu Van
EVN. Truemg hgp chug giai guy& dtzgc, Don vi dien
phai tra lei ngay va, day du cac not dung, lieu 1'6 ly do va co phieu hen ved khach
hang. Khong de khach hang den don vi qua. 02 lAn vi VT do chil quan cua clan vi
18.5- Hang nam, lanh dap TCTDL, CTDL tinh/thanh p')
H phai chu dOng clang V cac
cuOc ti6px6c, lam vi& va bap cao vai Doan Dai bi6u Quoc hoi va UBND cac tinh,
thanh pho trite thtli)c Trung uong, d4c biet truoc 30 ngdy khai mac cac kST hop Qui&
hOi. Lanh dao cac TCTDL, CTDL phai thueyng xuyen tiep x-Cic va bao cao HDND dia
phuang thuOc dia ban cung txng dien, ct4c biet truefc 15 ngdy khai mac cac lcST hop cua
HDND.
TCTDL, CTDL tinh/thanh ph6 l dun vi chu tit ph& hop yeti cac dun vi ten ding dia
ban trong viec chuAn bi not dung va tham gia bao cal) veYi Doan DBQH. Ni
(5 dung bao
,
cao gom:
DBQH, kin
a. Thong bac) k& qua giai quyat, tra led nhung y" kin chit vAn
tri, thac mac cua to chic, ca nhan six dung dien ve cac van de lien
nghi cfla
quan d6n hog gong dien lvc cua EVN va sir dung dien ten dia ban cila don vi
quan
truang, chinh sach
thich cac
b. Gith thieu va
haat deing dien lire\TA sir dung dien, cac chinh sach
khach hang.

Yinh
Nha nu&
EVN, TCTDL dai vai

Quy trinh Giao dich voi khach hang sir dung clien

c. Bao cao tinh hinh san xudt kink doanh va dAu to xay dt.mg cua EVN, TCTDL
phuc vu dia phuang trong nam va tiled gian gifia cac kST h9p, tinh hinh phat trien
nong thon...
quan 1)"/
hie cua
d. Bao cao cac vuong mac kilo khan va ton tai can xir ly NT" ,float clOng
quyet cua chink quyen dia
ho try
de tranh
sill. diving
EVN
phucmg.
18.6- Truck 30 ngdy din ra cac to chuc ngdy le, te't ho'Oc ngay khai mac cac ho4t
cac TCTDL phai 14p
clOng chink tri xa Ni pap Qutic 110i, bAu cir, IcST thi cac
phuong an dam bao cap din an town va bac) cao EVN.
18.7- Cdc TCTDL/CTRL phai co track nhim giai thick va huang dan cu th6 nhfing
nguyen,thc, phan cap va quy dinh cua cac co. quan Nha nuac c tham quyen va cua
EVN doi veei cac yu cau cua khach hang teen cac hinh thirc giao tiep von khach hang.
18.8- Vic giai quy6t khi6u n4i, to cao phai giai quy6t theo dung quy dinh cua phap
lulat ve khi6u nai, to cao.
18:9- Thu6ng xuyen to chirc ciao tap, b6i huAn, kie'm tra trinh coo chuyen mon va ph6
de nang cao
Bien cac van ban mth lien quan den hog dOng lien 11;rc va sir dung
trinh coo nghie:p vu, )"/ thuc track nhim cho dOi ngli CBNV lam nhim vu giao tiep voi
khach hang.
Di&it 19- Ranh gid, kiehm tra, giam sat

19.1- Hang ngdy, cap nNt yeti cau cua khach hang, thi gian cid giai quy6t, nguyen
nhan chua giai quyet, vao chuang trinh phan mem. Lank ciao don vi phai trvc tiep
kiem tra va c y kien chi dao giai quyet.
19.2- Hang thang, Dan vi hien luc phai tong hap, phan tick va dank gia k6t qua giai
quyet, so yeti cau cua khach hang con ton gong va ke hoach giai quyet trong thang
sau.
1-crc phai thgc
19.3- Hang nam, cac Dom vi
CBNV
a. T6 chfrc ldy y ki6n gong gop ve le 16i, lam v*, thai c10 phuc vu
trong don vi va thue to van dOc 10 to chuc dieu tra danh gia su hai long cua
khach hang sir dung
b. Hang dam Xay Ong ke hoach, giai phap nang cao chdt luting dich vu khach
hang, nang cao sir hai long cua khach hang sir dung
19.4- Ban hank tieu chuAn va chAm diem danh gia chit luting phijc vu khach hang va
muc coo hoan thank cong vi& cua moi CBNV khi giao dich voi khach hang.

Puy trinh L'Op bao cao kinh doanh dien neing

H. QUY TRINH L813 BAO CAO KINH DOANH HIEN NANG

Chuang I- Quy dinh Chung
Ditu 1- Bao cao kinh doanh c ien 'fang l van ban th6' hien ke't qua kinh doanh
Wang cua cac TCTDL. Tren ca so' do phan tich va danh gia tinh hinh thvc hien ke
hoach va cac chi tieu kinh doanh die -1 nang, kip thoi de ra cac bien phap nham dap
EVN va cua Nha nuo.c.
ung yeu cau quan l
Dieu 2- Trach nhiem thtrc hien
nang bang chuang trinh
2.1- Cac TCTDL thvc hin 14p Bao cao kinh doanh
CMIS. Can cir quy Binh nay, cac TCTDL xay clung quy dinh bao cap kinh doanh din
nang thkrc hien thOng nhat trong town TCTDL, dap ung yeu cau quan 1S'T va phi,' hap
kie:n cua clan vi. Quy Binh cu the trach nhiem cua nguoi ducic giao nhiem vu
vol
chink xac, dung then gian
tong h9p bao CaO va truy'en so lieu v8 EVN dam bao day
quy dinh.
2.2- Trung tam Cong nglfe thong tin: Dam bd. lieu kien kiy thu4t cho vie:c truyn so
Wang qua mang may tinh ducyc an toan, lien tuc, Lu-u trfr, bao
lieu kinh doanh
nang tren may chu va
quan va dam bao coo tin cay, an town cac so lieu kinh doanh
phan quyen sir dung so lieu theo quy dinh cua EVN.
Di'iu 3- Hinh thirc va thei han bao cao giri ve EVN, bao g'om hal kink fink:
3.1- Bao cao bang van ban: Chi dp dung kink thdc bao cao bang van ban vth Bi6u so
01: "to'ng hop kk qua thgc hien cac chi tieu kinh doanh (KDDN 1)" va Bi6u so 02
"Bao cao chi tieu chdt lung dick vu ichach hang (KDDN 2)". Thai han gin l truck
ngay 15 thang sau.
3.2- Bao cao bang din tir qua mang may tinh bang chuang trinh CMIS2.0: Ap dung
cho tat ca cac bao CaO theo quy dinh cua Quy trinh nay. 'Med han giri truck ngay 05
thang sau.
Di'tu 4- Yeti cau cua bdo cao:
chink xac va trung thgc, dung thoi gian quy dinh.
4.2- Si lieu lam tron cle'n hang coon vi. Cac so lieu va gia banBinh quan, tST le:
ton den 2 chit so thlap phan. TS, tong din
phan phoi
dung de truyen
thuang pham theo tirng mirc gia lam ton den 4 chil so th4p phan.
4.1- SC') lieu bao cao phai clAy

4.3- Bao cao bang van ban:

Ghi s60 van ban, thoi gian pilaf hank bao cao, co dAy
dau theo quy dinh.

chir 1cT, h9, ten va gong

Puy trinh LOp bolo cao kinh doanh dien /king

- Dugc in tren may tinh, khO gidy A4.

- Chit s6 ro rang, sash se, khong tAy xod, ghi clAy cac not dung. Khoan muc nao
khOng c ghi so khong (0) ho4c dau gash ngang (-), khong duryc de trong.
- Phan fish danh gia tinh kink thgc hien cac chi tieu kinh doanh va nhim vu dOt
xuAt EVN giao (n6u co) va ghi ro cac 3", kien de xudt, kien nghi
EVN.
4.4- TuST theo nhu cAu quan ly, cac TCTDL quy dinh cu th6" cac mau bi6"u bao cao cho
coon vi mink.
Chuang II- Ni dung bao cao
Dieu 5- N'(5i dung bao cao kinh doanh bao Om 11 bie'u nhu sau:
1.Ttmg hop cac chi tieu kinh doanh: KDDN 1
2. Chi tieu ch'it lugng dich vu ithach hang: KDDN
3. mien Wang giao nh4n clAu ngu6n town TCTDL: KDDN 3A, KDDN 3B.
4. TOng hap ban di4n cua cac don vi: KDDN 4A, KDDN 4B.
5. Ty le di61 Wang dung d6 truy'en tai va phan phi cua cac don vi:
KDDN 5A, KDDN 5B.
6. T6ng hop so cong to cua cac don vi: KDDN 6A, KDDN 6B.
7. T6ng hap so hop dong mua ban din &la cac don vi: KDDN 7A, KDDN 7B.
8. Chi tiet ban dien theo thank phAn phu
9. Chi tiet ban di6itheo

tugng

KDDN 8.

KDDN 9.

10. Chi tiet so thu va so du cac lchoan phai thu: KDDN 10.
11. Tie't ki611

KDDN 11.

Chi tiet mau bie'u va huong clan cu th6 so lieu bao cao ducYc neu trong Phu luc 1 dm
quy trinh nay.
Ditu 6- Bao cao di61 tfr dugc truy&I qua m4ng may tinh Wang chuang trinh CMIS2.0
6.1- Truy'en bao cao din
- Buoy 1: Vao phan he Bao cao kinh doanh trong chucmg trinh CMIS dm Dan vi
hien luc cap duoi.
- Buo.c 2: Sir dung clauc Wang "Gai s6 lieu" de thus hi6n truy&I s6 lieu bac, cap NT'
may chn dm don vi cap ten.

Quy trinh

Lap bao cao kinh doanh din ming

ki6m tra
- Buoy 3: Thvc
nang "Girl so lieu".

ugi.Pri bang tinh na-ng xem s6 lieu trong chuc

tra so
- Buoy 4: Sau khi
Wang "Xac nh4n so Ru".

chinh xac, thigc hi"e'n xac nhan bao cao ban chtirc

6.2- Nh4n bao .cao dien tir:

- Buoy 1: VA phan he Bao cao kinh doanh trong chuang trinh CMIS dia. Dan vi
Dien krc cap tren.
hrc cap duoi trong chi:re nang
ki6m tra so lieu dm Dan vi
- Buoy 2:
thi sir dung
krc cap duoi bao cao
"Nh..a'nsoso lieu". Neu so lieu can Dan vi
lai so
niit "Huy", chuang trinh CMIS se tocVng thOng bao de dcm vi cap duai
- BuOfc 3: Sau khi ki6'm tra s6 lieu chinh xac, thut hien xac nh4n bap cap bang nut
bao cao kinh doanh cua Dan vi
chik nang "Nh4n so Ru".
"Me
Dien li,rc cap clued se dugc chinh thuc dua vao chtrang trinh CMIS dm Dan vi Dien
ltrc cap tren.
6.3- Di&i chinh bao cao din dr:
not
thirc
chinh lieu
hit ca ten can
a. Truang hop Dan vi
lieu" va nhan nut "Dieu chinh".
dung yeti cau dieu chinh vao chdc naing;an
theo khoan 6.1 va 6.2 cila dieu nay.
then lqi lipTu dugc thvc
Vie:c
b. Tnrong hop Dan vi
dien luc cap tren thvc

can bao cao Dan vi

ca clued can dieu chinh s6

nhu muc a dm lchoan nay.

Dieu 7- Si lieu cua than bao cao so

quy dinh nhu sau:

kinh doanh thgc

trong thang, dugc

nang giao nh4n tir th6"ng ca

ngu'on: Bao g'om
7.1- Di.@]. Wang giao nh4n
nang mua ngoai, dugc xac dinh qua he thOng do
EVN, di"e'n Wang to san xuat,
Wang mua ban"
tren ca "Bien ban quyet toan
dem rank gied giao nh:a'n
gitra EPTC voi TCTDL. Dan vi tinh: kWh.
7.2- Di@i nang thuang phAm: Bao g6'm din Wang ban cho khach hang ghi chi s6
trong thang theo quy dinh va d*-1 nang do dieu chinh hoa dan trong thang (khong
phan biet IcS7 phat harsh hOa dan), Ice( ca di@inang truy thu bien ban vi pham HDMBD
va sir dung dien, dien nang truy thu do sir CO N thong do dem din Wang. Dan vi tinh:
kWh.
7.3- Doanh thu ban di@l: Ti&-i ban die; n tuang irng
(chua bao g6m thug GTGT). Dan vi tinh: dong.

Wang thuang phAm teen

7.4- Doanh thu ban cong suAt phan khang: Bao g6m tin ban cong sudt phan khang
tinh tren ca sa lung die -1 nang phan khang ghi dugc trong thang va, lugng dien 'fang

Puy trinh Lap Ma eao trinh doanh dien nang

do diLi chinh cac hoa don trong thang (khong phan biet lcST phat harsh hoa don). Dan
vi tinh: gong.
7.5- Tien thu ducec: L so tiers thuc to thu dugc tit ngay 01 dau thing den ngay cu6i
ding (theo lick) cua thang do (khong phan biet kST phat harsh hoa don). Tien thu dugc
bao,
cac loai: Tien ban d:e'
in nang tdc dung, tiers ban cong suat phan khang, tiers
thue GTGT; tiers tra lai do ch4m tra tiers lien, tiers boi thuong th* hai, tiers phat do vi
pham HDMBD, chi phi ngimg va cap din trot lai. Don vi tinh: 6ng.
7.6- SO du ng: LA sir') tiers (bao gom cac loai neu trong khoan 8.5, Di&I 8) chua thu
dugc, khach hang con ng. Don vi tinh: cl6ng.
Di&I 8- Danh muc cac ma so du lieu dugc quy dinh trong Phu luc 2 dm quy trinh nay
bao Om:
8.1- Ma TCTDL, CTRL;
8.2- Ma 5 thank phAn phu tai dung din;
8.3-, Ma clOi tuang
quyet dinh dieu chinh gia

Danh muc
cl6i tugng gia
cila coy quan c than). quyen;

8.4- Ma don vi giao nh4n cfau ngu'on;

8.5- Ma khoan muc.

ducic thay d6i khi c

Quy trinh LOp bao cao kinh doanh dien nang

PHU LUC 1
(Ban hank kern theo Quy trinh Lap bao cao kinh doanh din nang)
QUY DINH CHI TIET MAU BIEU BAO CAO
I- Quy dinh Chung
1- Cac ky hieu trong bi6u:
h
^
A:
- trap phai gin so lieu, neu khong co ghi so 0 hogc dau -";
A

"

- O ducYc to man xam khOng ghi s6

(+) d6" tinh tong Ong;
- O c6 k
- O clcT hiti (CT) tinh gia tri theo cong thik.
2- Cac bi6u c so du d'au thang bdo cao thi so du au thang dugc mang sang dr s6 du
cuoi thang truo.c.
3- Quan h bang nhau gala cac bi6u:
a. DI* nang nh4n clau ngutm:
- 'Mang bdo cap:
Deng T6ng cOng, cot 7, bi'eAu KDDN3A;
Dong TCTDL, cot 3, bi6u KDDN5A.
- Lay ke cle'n thang bao cao:
Dong Tong cong, OA 7, biehu KDDN3B;
Deng TCTDL, cot 3, biL KDDN5B.
b. Din nang giao clau ngu6n:
- Thang bao cao:
Deng to'ng cOng, OA 12, bieA. u KDDN3A;
Deng TCTDL, cot 6, bi6u KDDN5A.
- Lay ice (IL thang bao cao:
Deng T6ng cong, cot 12, bi6u KDDN3B;
Deng TCTDL, cot 6, bi6u KDDN5B.
c. mien nang thuang phAm:
- Thong bd. cao:

Puy trinh Lap bao cao kinh doanh dien nang

Deng Toan TCTDL, cot 3, bi6'u KDDN4A;

Deng Toan TCTDL, cot 8, bi6'u KDDN5A;
'Jong T6ng cong, OA 3, bieu KDDN8;
Deng TOng (A+B+C), cot 3, biI KDDN9.
- Lay ke den thang bap cao:
Deng Man TCTDL, cot 3, biL KDDN413,
Deng Toan TCTDL, cat 8, biL KDDN5B;
Dong T6ng cong, cat 9, biL KDDN8;
Dong T6ng (A+B+C), cot 6, biL KDDN9.
d. Tien dien:
- Mang bac, cap:
Dong Man TCTDL, cot 5, biL KDDN4A;
Dong T6ng cong, cot 8, biL KDDN8;
Deng Tien dien, cot 4, bieu KDDN10.
- Lay ke den thang bao cao:
Dong TCTDL, cot 6, bieu KDDN413,
Dong tong cong, cOt. 14, biL KDDN8.
e. Gia binh quan:
- Thong bao cao:
Dong Man TCTDL, cot 7, bi6u KDDN4A;
Deng Gia 'Dinh quan, cot 5, biL KDDN9.
- Lu ke' den than bao cao:
Deng Man TCTDL, cot 9, biL KDDN413,
Deng Gia binh quan, cot 8, biL KDDN9.
f. Tien cong suAt phan khang:
- Thong bao cao:
Deng Toan TCTDL, cat 6, biL KDDN6A;
Deng Tien CSPK, cat 4, bieu KDDN10.

Quy trinh Lcjp bao cao kinh doanh mien nang

II- Hireeng clan chi tik cac bielu

1- Bie'u KDDN1: La biL tong hop k6t qua thi,rc hien cac chi tieu kinh doanh.
Muc 2: CAn phan tich va neu ro nhang vi* da lam dugc, nhang vi& chua lam
dugc, nguyen nhan va nhang kilo khan vuong mac trong viec thvc hien cac chi
tieu kinh doanh va cac nhiem vu clOt xuat EVN giao.
2- Bi6u KDDN2: La bi6u tong hop v* thvc hien cac chi tieu chAt lug dich vu
khach hang
- So sank ding kST: Bang so lieu cua thang bdo cap trir (-) so lieu cua thang tuang
tirng nam truo.c.
T6ng then gian thvc hien dugc tinh bang tong thei gian thvc hien cua tat ca so
luting cac viglan/khach hang.
- Chi tieu Thay the thie't bi (long cat h4 ap, trung ap: chi th6ng ice cac vu thay th6
thiet bi do cau chi, cau dao, aptomat, dao each ly phia khach hang bi hong.
- Chi tieu Giai guy& kin nghi khach hang: l tong so kin nghi cua khach hang
bao gom ca cac kien nghi ve cong to, TU, TI...
trel lai sau khi
- Chi tieu CAp di en true/ lai: Chi ther-1g ke cac trueng hop cap
hoan tat thil tuc xiz ly cac vi pham hogt clOng lien luc va sir dung lien phai cat
vi pham sir dung
nhu: Khach hang khong thank town tien
3- BiL KDDN3A, KDDN3B: LA bi6u tong hop din nang giao nh4n clAu nguOn giCra
cac don vi duryc EVN giao nhim vv.
TCTDL
(trir cac
- Dan vi 1, coon vi 2, trong muc A: L ten cac don vi Cong ty phat
TCTDL ithac c giao nh4n
don vi tai muc B va C) , Cong ty Truyen
nang dAu ngu'on voi TCTDL.
- Bi6u 1 (BT): Bao gom luting din nang giao nh4n do dem dugc theo gie( binh
thueng di5i ve(i cac diem do a lap d4t cong to 3 gia, luting dien Wang giao nh4n
cac diem do chua lap ctat cong to 3 gia, va luting
do dem ducYc doi
nang qua diem do nhung khong dugc do dem do sir co he thong do dem (vd(i ca
2 trueyng hop sir dung cong to 1 gia hOc da lap at cong to 3 gia).
- Bi6"u 2 (CD): Luting lien Wang giao n1-14'n do cle'm dugc theo gie( cao
Bile'u 3 (TD): Luting ccien nang giao nh4n do cle'm dugc theo gies thAp diem.
4- Bii`u KDDN4A, KDDN4B, KDDN4C, KDDN4D: LA biL tong hop ban din cua
cac don va cua cac Tinh/Thanh ph6 thuOc dia ban TCTDL quan VT. Chi cac
TCTDL mien me(i thuc hien bap cao biL KDDN4C,KDDN4D.

Quy trinh Lap bao cao kinh doanh dien Wan

- mien nang filming phAm va doanh thu thang bap cao dugc tong hop tir luting
din Wang tieu thu, tien
tien cong suat phan khang ghi tren cac boa dan
tien
(ce ca hoa dan dieu chinh cua cac thang truck dugc hank to trong
thang bao cao).
- Doanh thu (ti'en die;n va tien cong suit phan khang) (cot 5, 6 bi6u KDDN4A),
(cot 6, 7 biL KDDN4B) chua bao g6m thue GTGT.
5- Bi&T KDDN5A, KDDN5B: La bi6u tong hop tST le din Wang dung c16 truyn tai va
phan ph6i (t.ST le ton thdt) cua TCTDLva cac dan vi.
CO-t 4 l din Wang cac don vi nh4n cfau ngu6n va ban thing cho khach hang.
- Deng town TCTDL.
- COt 3: l'o'ng die -1 Wang nh4n cua TCTDL.
- COt 6: T6ng

nang giao cua TCTDL.

- COt 7: T6ng die -1 nang giao ngay khong ducyc tinh ton that dm TCTDL.
- COt 8: T6ng dien thuang phdm than TCTDL.
6- BiLl KDDN6A, KDDN6B: L biL tong hop so cong to. cua cac don vi va cac
Tinh/Thanh pha thuOc dia ban TCTDL quan VT dung de do cle'm die:nnang sir dung
cua khach hang 1()`T HDMBD va do dem die;n. Wang rank
dau nguon. Chi cac
TCTDL mien mai thuc hien bap cap bi6u KDDN6B.
- Cong to not bey La s6 cong to phuc vu cong tac quan ly d*-1 Wang clA.0 ngun
cua don vi.
- SO' cong ta
tir 3 pha, 1 gia (cot 12): LA so cong ta dien tir 3 pha, c tinh
Wang do dugc nhieu bieu gia rap dat cho khach hang, nhung chua ap dung
tinh nhieu gia cho khach hang.
7- Bi6u KDDN7A,KDDN7B
biL tong hop s6 hop dmg mua ban din cua cac
dan vi va cac Tinh/Thanh pH') thuOc dia ban TCTDL quan VT. Doi vii hop long
c nhieu muc dich sir dung din thi ma thank phan phu tai dm hop gong l ma cua
thank phAn phu tai chinh (chiem san luting
nhat). Chi cac TCTDL mien moi
thArc hien bao cao bie'u KDDN7B.
8- Bi6u KDDN 8: La, bi6u chi tit ban din theo thank phAn phu tai va thei gian ban
Wing nghi0-lam nghi0-thily san; Cong nghie:p-Xay
- Thank phAn phu
dung; Quan 1.-Tieu dung (bao gomSinh haat dan dung va Van phong cong
chinh) va cac Hog dOng khac (khong bao gom Van phOng cong chinh).
- San luting theo thei gian: T6ng hop theo tiled gian cua gia ban di`n.

Puy trinh Lap bao cap kink doanh

nOng-

T6ng hyp theo timg cong to ban

theo thank phAn phu
- San luting
d*i, ma thank phan phu tai lay theo thank phan phu tai chiem tST le gia cao
nhat.
- Tien die?n: Chua bao g6m thu GTGT
nang thuong phAm cua town TCTDL theo
9- Bi6u KDDN9: La bi6u tong h9p
doi toting gia, theo mirc gia duac quy Binh trong Neu gia ban din cua cac co
quan nha nuac co tham quyen.
rang thuang phAm ban di@.1 cho khach
T6ng h9p
- PhAn A - Gia
hang trong lank the) V* Nam. L* ke cac mirc gia theo did to doi toting ap
dung gia trong 'Dieu gia ban din cua ca quan nha nuoic co tham quyen.
Ngoai
- PhAn B
lank th6 Viet Nam.

T6ng hop din Wang ban din cho khach hang ngodi

nang va tien din do diL chink hoa don cua cac

- Phan C- Gia khac: T6ng
thang truck du9.c hank to trong thang bao g8m cac m-Crc gia khong th0c the
doi Wong gia trong bieu gia ban die:n.
10-Bi6u KDDN10: La bi6u chi ti6`t so thu va so du cac khoan phai thu
Can cir xac nh4n cac khoan nq phai thu kho doi (c()-t 11, cot 12) thvc hi@-1 theo
Dieu 21, Quy trinh thu \TA, theo doi nog tien
11-Bi6u KDDN11: LA tong hop san luting lien tiet kiem cua cac don vi thu&
TCTDL cua 05 nhom khach hang theo Quy Binh phuong phap xac dinh san lucng
din filet kiem trong EVN do 'Op doan ban hank.

Quy trinh Lap bao cow kinh doanh dien neing

CAC BIEU MAU BAO CA.0 KINH DOANH HIEN NANG
TOng hop ket qua thtyc hien cat chi tieu kinh doanh
BiL KDDN 1

Ket aua kinh doanh trona than

T
T

Chi tieu

mien nil:an lieu thu

Trong do: mien mua dm
EVN
2 Din thuang pham
TS/ le die:n dung de
3 truyen tai va phan phoi
(TTDN)
4 Doanh thu ti&'n din
5 Doanh thu tien CSPK
6 Gia ban binh quan
7 So thu ten d*-i
8 So thu tin CSPK
9 S HDMBD
Trong do: So phat trien
mei
10 So cong to
,
Trong do: SO phat trien
mth
So cong to din tir lap
d4t moi (bao Om phat
11
,
trien mai va thay the'
cong ta co. khO
+ 1 pha, 1 Oa
+ 1 pha, nhieu
gia
+ 3 pha, 1 gia
+ 3 pha, nhieu
gia
12 Din nang tiet kim

Bun vi
tinh

Thv c hien
A
Lily ke
Thang
dam

So sanh
Cung
K.Hoach
ky

kWh
kWh
kWh
%
dog
dong
d/kWh
&ling
gong
H.clong
H.d6ng
Cong to
cong to

to
Cong

kWh

2. Phan tich danh gia tinh hinh thkrc hien cac chi tieu kinh doanh va nhiem
vu dOt xuAt

Puy trinh Lap boo cao kinh doanh dien nang

OOO

O0

3. Cac y kien de xuat va kien nghi vo'i EVN

n arn
Mang
, ngay
Tong Giam doe Tong Cong ty Di@-1 luxe
(1(3"/ ten va &mg cidu)

Quy trinh L'Op bao cao kinh doanh din /king

BAO CAO CAC CHI TIEU CHAT LUNG DICH VTJ KHACH HANG
'Mang nam
Biu KDDN 2

Chi filet'
STT

Don
vi.

s6
g
llign
(vvi
lani
KH)

I
1
1.1
1.2
2
2.1
2.2
3
3.1
3.2
4
4.1
4.2
5
5.1
5.2

Chi sic) tip On din nang

Trong do: 5 36 ngdy
, > 36 ngay
Phuc hi cap din tral4i
,;
sau sr co
Trong do: 5 2 Oa(
> 2 gib.
Thong ,bao ngirng, giam
cung cap din khong
khan cap
Trong do: Mr& 5
ngdy
Sau 5 ngay
Thong bao ngirng, giam
cung cap din khan cap
Trong do: < 12 gio.
> 12 giec
Thay the tiliet bi don cat
(itrai ha the)
Trong do: 5 1 ngdy
> 1 ngay

Ngdy

So
,
cung
ki
5

Thang bao cap

T6ng
TST
th
trong
ei
ian
g
(%
t.hin
6

Lay ke den thang bao cao

Thai
gian
TB

So
ding
ki

SO"
lugng
x
(viglani
KH)

So
ding
,
lu

TST
trong
(%)

8=7/4

10

11

12

th.ei
pan
t.hin
13

Gio.

Ngay

Gia,

Noy

Thai
'
gian
TB
1413
=
/10

So
cung ki
15

Qutr
yfiihLap boo cao kinh doanh dienn`eing

Chi tieu
STT

9.1
9.2

Thay the thiet bi gong cat

(turn trung the)
Trong do: < 3 ngdy
> 3 ngay
Lap d'O.t cong to. cap din
mai SH khu vac TP,
TX, TT
Trong do: 5 3 ngay
> 3 ngdy Va. 7 ngdy
> 7 ngety
Lap cl;at cong tot cap din
mai SH khu vi..rc nong
them
Trong do: 5 5 ngay
> 5 ngay ya < 7 ngdy
> 7 ngdy
Lap 01 cong to. cap din
mai ngoai SH
Trong do:
7 ngdy
> 7 ngay

10

Giai quy6t kin nghi KH

6
6.1
6.2
7
7.1
7.2
7.3
8
8.1
8.2
8.3
9

11
11.1
11.2
12

Thang bac) cao

Tong
So
TST
th.oi
,
cung thong
pan
ki
Cy.)
t.hin
_

So'
luTig
,
(vpilani
KH)

Don
vi.

Thai
gian
TB

Lily Ice den thang bao cao

To'n2
- Then
FI''T
So
th.o.i
,
gian
trong
cung
(oh\
gia.n
TB
Id
k )
t.Wn

St)
luvng
,
(viglan/
KH)

So
clang
id

Nga,y

._

Ngdy

Ngdy

Nga,y

'

.
,-

Ngay

Giai quyet kin nghi KH Noy

ye cong to. do dem
Trong do: < 3 ngay
> 3 ngdy
Sp x6p cuOc hen vai KH Ngdy

So
cung ki

Quy trinh Lap bao cao kinh doanh din nang

Chi tieu
STT
12.1
12.2
13
13.1
13.2
14
14.1
14.2

Trong do: 5 2 ngay

> 2 ngay
CAp din tra lai
Trong do: _< 8 gia
> 8 gio.
Hoan tra tin di'e'n
Trong do: _< 3 ngay
> 3 ngdy

Don
vl

So'
hxgng
n/
(vvilla
KH)

Thang bap cao

Tong
TST
thoi
trong
c/o\
gian
;
'
t.hin

So
cilng
ki

Thad
gran
TB

So
ding
id

So
lugng
(v-killAn/
KH)

Lily k6 cl6n thang bdo cao

Tong
So
TS/
Thed
thoi
ding
trong
crian
2
Jan
ki
(%)
'.
TB
t.10n

Crib

,
Ngay

NGU'OI LAP BIEU

TRU'ONG BAN KINH DOANH

(KST va ghi rO ha, ten)

(KST va ghi roe h9, ten)

So
cung ki

Quy trinh Lap beio cao kink doanh mien Wang

DIEN NANG GIAO NHAN DAU NGUON
KDDN 3A
Thang..... nam
Dan vi: kWh
DON VI
GIAO, NHAN
2

Tir CT phat din trirc thui)c EVN

DIEN NANG NHAN

Binh
thtrang
3

(+)

Cao
diem
4

(+)

Thap
diem
5

(+)

C.ta
1 gia
6

(+)

DIEN NANG GIAO

Tang
COng
7=3+4+5+6

(0

Binh
thuang

DIEN NANG THVC NHAN

Binh

Cao

ThAp

thuang

diem

diem

Tang
Cong

14=4-9

15=5-10

16=7-12

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

Cao
diem

ThAp
diem

C.ta
1 gia

10

11

(+)

(+)

(+)

(+)

(17)

(+)

(+)

(+)

Nha may

Tang
COng

12=8+9 13=(3+10+11 8)+(6-11;

Tir TCTTTD

(+)

(+)

(+)

(+

()

(+)

(+)

(+)

()

()

(+

(+)

(+)

(+)

(+)

(+)

(+) , (+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

CTTTD...

Tir TCTDL
TCTDL...

Tir dorn vi khic

Theo HD do EVN tiSf quy'en cho EPTC
(?30MW)
Theo HD do EVN uS, quy'n cho TCT
(<30MW)
Tkr sari 'alit
tiing Ct)ng

Quy trinh Lap bao cao kink doanh diem nang

DIEN NANG GIAO NHAN DAU NGUON

Bi6u KDDN 3B

Luy k6 ....thang nam

Dan vi: kWh

DON VI
GIAO, NHAN
2

Tir CT phat dqn truec thuc EVN

DIEN NANG NHAN

Binh
thuttng
3

Cao
diem
4

DIEN NANG GIAO

ThAp
diem

C.ta

T6ng

1 gia

Ciing

7=3+4+5+6

Binh
thutmg
8

Cao
diem
9

ThAp
diem

C.to
1 gia

10

11

DIEN NANG THI1C NHAN

T6ng
COng

Binh

Cao

thutmg

diem

ThAp
diem

T6'ng
COng

14=4-9

15=5-10

16=7-12

12=8+9+10+1 13=(3-8)+(61
11)
,

(+)

(+)

(+)

()

(+)

(+)

(+)

(+)

(+) ,

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+) _ ()

(+)

(+)

(+)

(+)

(+)

(0

(+

()

()

()

Nha may

Tir TCTTTD
CTTTD...
.....

Tir TCTDL
TCTDL...

Tir dun vi khfic

Theo HD do EVN 4 guy& cho EPTC
(?30MW)
Theo HD do EVN u5/ quyen cho TCT
(<30MW)
Tv sin xuit

Tiing 'ging

Puy trmnh LOp bao cao kinh doanh din Wing

Biu KDDN 4A

TONG MP BAN DIN CilTA CAC DON VI

Thang
T
T

Ten dun vi

nam

Din nang
thurang
pham
(kWh)

Tong
cong

Tien din

Tie'n
CSPK

4=5+6

Doanh thu (d)

Gia binh
quail
(d/kWh)
7=5/3

Tht4 GTGT (d)

Tong Ong Ti.e'n din
8=9+10

Tii`n
CSPK
10

Doanh thu
va Mue'
GTGT(d)
11=4+8

Man TCTDL

(+)

(+)

(+)

(+)

(CT)

(+)

(+)

(+)

Puy trinh 1,0 bOo cao kinh doanh clien nng

Bi6'u KDDN 4B

TONG HOP BAN DitN CtJA CAC DON VI

thang n6m

T
T

Ten thin vi

Gia binh quail

(d/kWh)

Doanh thu
(d)

MO nang thtrung
phalli" (kWh)
Kt
hoach
am

Thtrc
hqn

Tong
Ong

Tien
din

Tien
CSPK

5=6+7

(+)

(+)

K'''nitre
hqn
hatch
Wain
8

9=6/4

Thue GTGT
(d)
Tong

Doanh thu
va tha
Tien
cspK GTGT(d)

Ong

T'in
diet,

10=11+12

11

12

13=5+10

(+)

(+)

(+)

(+)

'roan TCTDL

(+)

(+)

bac. cao kinh doanh din nng

Biu KDDN 4C

TONG MP BAN DIN CfJA CAC TINH/THANH PH6

Thang
nam

T
T

Ten tinh/TP

Din nAng
thtro'ng
phim
(kWh)

Tong
c(ing

Tien
MO

Ti&I
CSPK

4=5+6

Doanh thu (d)

Gia binh
quail
(d/kWh)
7=5/3

Thut GTGT (d)

Tong
Ong

Ti&i. din

Titn
CSPK

8=9+10

10

Doanh thu va
thue
GTGT(d)
11=4+8

. ,

Tan TCTDL

(+)

(+)

(+)

(+)

(CT)

(+)

(+)

(+)

Quy trinh Lap bao coo kinh doanh din Wing

TONG MP BAN HIEN Cl:JA CAC TiNII/THANII PHO

Lay

T
T

Ten tinh/TP

thang nam

Gia binh quail

(d/kWh)

Doanh thu
(d)

Din nang thuang

pharn (kWh)

Bile`u KDDN 4D

Thue GTGT
(d)

KE
hoach
am

Time
hi0

Tong
Ong

Tien
din

Tien
CSPK

1('"'
hoach
nam

'Mtn
MO

Tling
Ong

Tien
n
then

cspK

Doanh thu
va thue'
GTGT(d)

5=6+7

9=6/4

10=11+12

11

12

13=5+10

Tit

.
,

Toil' TCTDL

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

Quy trinh Lek bao cap kinh doanh din Wing

'VC( LE DIEN NANG DUNG Dt TRUYEN TAI VA PHAN PH61 CUA CAC DON VI
Thang
Din nang nhlan (kWh)
TT

Biu KDDN5A

Ttong
n11.4n

Nh4n bin
thang

Nhlan khu
viyc

(kWh)

(kWh)

Din
thuvng
pham
(kWh)

3=4+5

Ten dun vi

norm
Din nang
giao

Din Wang
giao ngay

Din nang dung del

T.Tai va P.Ph6i
kWh
9=3-6-8

%
10

1
2

TCTDL

=9*100/(3-7)

Quy trinh Lap bao cao kinh doanh din nein

TY LE DItN NANG DUNG BE TRUYEN TAI VA PHAN PHOI CfJA CAC DON VI
Ltfy

Biu KDDN 5B

thang nam

,
Din Wang nhia'n (kWh)
TT

Ten don vi

Ttmg
nh4n

Nh4n ban
thang

3=4+5

Nh4n
khu vwc
5

Dilen 'fang
giao
(kWh)

Din Wang
giao ngay
(kWh)

Din thtrang
pham
(kWh)

NO Wang dung de'

T.Tai v P.Phoi
%
kWh
9=3-6-8

10

1
2

TCTDL

=9* 1 00/(3-7)

Quy trinh LOp bac) cao kinh doanh din ruing

TONG KIP SO CONG TO CUA CAC DON VI

Wan'

Thang

Biu KDDN 6A
Don vi: Cong to
Cong to' bin din

Ttmg so
T
T

Ten dun vi

Tan
clan vi

3=4+5+6+7

Ni b(I

Ban din

1 pha 3 pha

1 pha

3 pha

6=8+9+10

7=11+12+13

3 pha

1 pha
Co khi Din tir
1 gia

Din tir Co khi

nhieu gia

11

10

Din
tir 1
gia

MO
tir
nhieu
gia

12

13

1
2

.
Tam TCTDL

'(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

Quy trinh Lap bac) cao kinh doanh din nan,

TONG HOP SO CONG Th CtJA CAC TINIFTHANH PHO

n'arn

Thang

Biu KDDN 6B
DOTI. vi: Cong to
Cling to' ban din

T6ng so
T
T

Ten tinh/TP

Toan
doll vi
3=4+5+6+7

Ban din

Ni bti

1 pha

3 pha

1 pha

3 pha

1 pha

3 pha

Cu
khi

Din tfr
1 gia

MO tii.
nhieu gia

Ca
khi

MO tfr
1 gia

MO Iti
nhieu gia

6=8+9+10

7=11+12+13

10

11

12

13

(+)

(+)

(+)

1
2
.,.

'roan TCTDL

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

Quy trinh Lp bac) cao kinh doanh dien nng

TONG HQP SO FRP BONG MUA BAN HIEN CfJA CAC DON VI
Thong ...... nam

Biu KDDN 7A
Dan vi: Hcfp dng

T
T

Ten dun vi

Tong so

3=4+5

Theo 1oii hqp Tong

Theo 5 thanh phalli phi) tai

Sinh
hoat

Ngoai
sinh ho#t

NN-LN-TS

CN-XD

KD-DV

QL-TD

Khic

10

(+)

(+)

Toil' TCTDL

(+)

(+)

(+)

(+)

(+)

(+)

Quy trinh Lap bao cao kink doanh dien Hang

TONG WY SO HOP BONG MUA BAN HIEN CfJA CAC TiNH/THANIT PHO
Thang

narn

Bieu KDDN 7B
Do'n Vi: Hop gong

T
T

Ten tinh/TP

T6ng st,

3=4+5

Theo lo#i ho dong

Theo 5 thanh phan phu tai

Sinh ho#t

Ngoai sinh
boat

NN-LN-TS

CN-XD

KD-DV

QL-TD

Khae

10

(+)

(+)

(+)

(+)

(+)

(+)

(+)

1
2

Toin TCTEOL

(+)

Quy trinh Lap brio cao kinh doanh din nang

CHI TIET BAN DI :EN THEO THANH PHAN PHU TAI
Than .... nam
Thang bao a

Thank ph:An
phv tai

San liming (kWh)

T6ng
san

Ban din theo thoi gian

Ban

luVng

Biu 1
(BT)

Bi&I 2
(CD)

Bi&I 3
(TB)

dqn 1
loci gia

3=4+5+6

Tien
dqn
(d)

+7

4._

San luvng (kWh)

Tiing
sfin

Ban din theo thoi gian

IlnYng

Biiti 1
(BT)

Bi&I 2
(CD)

Biiu 3
(TB)

9=10+11

10

11

12

Ti&I
dqn
(d)

Ban
dqn 1
loai gia
13

14

'

LuS, ke"e nam

+ 12+13

Nong nghip, lam

nghi4, they san
Ong nghi'0.
My chmg

Biu KDDN 8A

Thuo'ng nghi4,
Ichach san, nha.
hang
Quan ry - Tieu
dung
Hoat Qng Ichac

Tiing Ong
Trong do:
- Phat sinh
- H4 bo
- Lap lai
- Truy thu
- Thodi hoan

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

(+)

Quy trinh L'Op bac. cao kinh doanh din neing

Bieu KDDN

CHI TIET BAN DIEN THEO DOI TUOTG GIA

Thang

n'am
Thing bao cao

TT

MA d6i tuvng gia

Gia Chinh phu

Marc gia

Ty trong
(%)

Thanh
tiers

Di0 'fang Ty trong (%)

(kWh)
6

7=6* 100/T2

Thinh tiers

5=2*3

(clikWh)

(d)

(d)

8=2*6

(+)

()

(USD)

(USD)

1139

1 SXBTBTA2
COng (A)
Ngoai to

qn 'fang
(kWh)

LOT kt nam

(-0
(USD/kWh)

1
2

CO.ng (B)
C

()

()

()

(+) (T2)

()

Gia khac
Tong (A+B+C) (cot tin
&A qui d6i ra VND)
Gia binh quan (d/kWh)

Ghi

()

Ty gia thang bao cao:

100.0000

(CT)

Tien chenh Lech do lam ton-

100.0000

()
(CT)

Quy trinh Lijp bao cao kinh doanh then Wing

CHI 'MET S6 THU VA, S6 DV CAC KHOAN PHAI THU
Thang

nam

Bieu KDDN 10
Don vi o ci6ng

Phat
sinh
trong
thing

St; dir au than g

TT

Khoan my

Phai tra

Phil thu

Thu
thin
, I
U'ng
tru.o.c/
tra lai

Phan bo
(chi tinh

neu lay teen

thica thang
tru.6c)

S6 thu
dime
(ichOng
'
bao
;
gom
cot 10

.
1

1
2
3
4
5
6
7

Tii, din
Thu6 GTGT
Tien din
TienCSPK
Thue GTGT
Ti.6n CSPI(
Phat vi pham
HDMBD
Cac khoan boi
thix6ng
Lai ch4m tra
Tong cling

Ghi chii (riL co)

- (1) S6 thanh 13'T (cla c45 QD):
- (2) So chuy6n tir TCTDL khac din
- (3) SC; chuy6n di TCTDL khac- (4) So chuyen vao tai khoan bAt thlgyng holac tra lai khach hang:

Phil
tra

9=3+6 -7

S6 du. cuo'i thing

Trong do, no. kilo doi
Killing co
Co kha
Phil
kith 'fang
nang
thu
thanh
thanh
toil'
than
10=4+5-8
11
12

(1)+(2)-(3)

Quy trinh 14p bac) coo kinh doanh din nang

BAC, CAO SAN LUNG DIN TIET KIM CAC DON VI TRVC THUOC
Thang

na-rn

Biu KDDN 11
Dun vi: Kwh
Lily ke

Thing ...

T
T

Ten doll vi

8=3+4+5+6+7

Taal' TCTDL

(+)

(+)

(+)

IN

(-0

()

HCSN CQCS

SH

1(0-DV SXCN Tong cOng HCSN CQCS SH KD-DV SXCN

9

10

11

12

()

()

()

13

Tong cOng
14=9+10+11+12+13

1
2

(+)

(+)

()

Quy trinh 14p bao cao kinh doanh dign nano

Phu luc
DANH MUC MA SO DU' LIEU
1. DANH MUC MA 5 THANH PHAN PHU TAI DUNG HIEN
Thanh phan plul tai dung dien

Ma

I. Ming ngh4, lam nghie.p, thiiy san

1. Born tuOi, tieu nuac phvc vu !long nghiep (1c6 ca CAC
tram bum cuc b0 do HTX nong nghip quanbrf va tram
barn)
2. Cac hoat dOng gong, ma cac cong di&T tiert nuac, phan
la va san xuAt nong nghip khac
3. cac hoat ciOng nong nghii0 khac nhu: Born Wed won
cay, dich vu cay trong, barn nuac rim chu6ng trai, bao -\7'
thvc vat, lai tao gion4 moi, suai am gia sue_
4. lam nghip: Bao Om cac ca so' san xuat lam nghip,
cac boat dOng ch6 bi6n phij thuOc trong nganh lam nghi"0
nhu: Trong va to be) rung, khoanh nuoi bao ve rung. Hoat
clOng khai tilde nhang san pham dr rung nhu: khai thac
g8, tre, nira va cac lam san khac
5. thily san: Gom din dung cho vi& dank bat, nuoi tong
thuy san va cac hoat dOng dich vu co lien quan

1000

IL Cong nghiep, My dung

2000

II.1. Cong nghiep Khai khoang

1. Khai thac than
2. Khai thac dAu filo, kill to nhien va cac boat dOng
dich vu phk.ic vu cho khai thac dAu Va. khi
3. Khai thac qu-ang uranium va, qu;ang thorium

1110
1120
1200

1300

1400

2100
2101
2102
2103

4. Khai -tilde qu4ng kim loci den NIA kim loaf mau

2104

5. Khai thac old, cat, soi, ddt set, cao lanh, khoang hoa
chat, khoang phan bon, khai thac mu6i, v.v. Cac mo
khac chua dugc phan vao dau

2105

11.2. Cong nghiep Chi biln thyv pain,

1. San xuAt thgc phAm bao, gZim: Ch6 Bien va bao
quan thit, thuy san va san pham tir thit, thily san; Che
bie'n rau qua, gia vi, nu& cham, nuOc sot, dam, cac

2200
2201

Quy trinh Lap bao cao kink doanh clien Wang

Thanh phan phu tai clung din

loai men thuc phAm; San xuat clAu, ma clo;ng vat, thgc
vet; Xay xat, san xuat bOt va san xuat cac san phAm tix
bat nhu: Bun, banh, my, mien...; San xuat the Nen
thgc pham khdc nhu: Bo, saa, banh, kg, dueyng,
kakao, socola, che, ca pile; Che Nen thgc pham cho
tre so sinh; Che bi6n thgc pham chuyen dung cho
nguoi Nnh , 7
2. San xuat do uong: Rugu, bia, nook khoang, nrnic
giai khat cac loai
3. San xuat thuoc ld, thuoc lao
11.3. Cong nghiep Det may
1. San xuat sgi, at vai va hoan thin san phAm at,
san xuat hang dan, mac
2. San xuat trang phvc, nhuOm da long thu (may mac )
3. Th0c, so the da, san xuat vali, tui xach, yen cVm
va. giay dep
11.4. Cong nghiep ChE biEn go
Ch6 bin giS va san xuAt cac san phAm to g6, tre, nua,
san xuat cac san pham tir ram ra va vat lieu tet Nn
11.5. Cong nghiep San xuat Clay
tax gia'y
San xuat gia'y va san phAm
II.6. Cling nghiep Xtdit ban, In an

Ma

2202
2203
2600
2204
2205
2206
2207

2208
2209

XuAt ban, in va sao ban ghi cac loai van hoa phAm
nhu bang, dia nhac
II.7. Cling nghiep IlOa chat
1. San xuat than cac, san ham clAu mo tinh the va
nhien lieu hat nhan ,
2. San pham hoa chat, phan bon, thuoc trir sau, Ma
chAt khac dung trong nong nghiep, San xuat son,
vecni, mix in, matit; San xuat thuoc, hoa dugc va r
ducyc lieu; San xuat my pham, xa phong va cac chat
tay rEr a va the phAm NT` sinh, v.v.
3. San xuat cac san pham ttr cao su va nhua cac loai

2 700
2210

2211

2212

Quy trinh LOp bao cao kinh doanh dien nang

Thanh phan phu tai thing dien

4. San xuat cac san phArn tir chAt khoang phi kim loqi
nhu: Thuy tinh, cac san pham tir thily tinh, do Om,
sir, vat chili lira, pch ngoi, xi mang, voi, vfra, be tong
va cac san pham khac W. xi mang, cat, -t4o clang va.
hoan thin da., Wac in, nhva clueing, bOt dd, bOt mai,
1-14-t mai to nhien ho4c nhan tao; San xuat cac san
pham tir amiang...
5. Tai the pile lieu, pile thdi kim loai va phi kim loai
11.8. Cong nghi01 Luyen kim
1. San xuat cac kim loai nhu: S'&, thep, kim loai mau
va kim loai qui, due sat thep, diac kim loci mau
2. San xuat cac san pham tir kim loai
11.9. Cong nghi'ep Chi tao may va thiet bi
1. Ch6 tqo may moc thie't bi cho san xuat va hoat
dOng van phong nhu: DOng co, tuabin, thiet bi van
phong, may tinh
2. San xuat cac thiet N, dung cu di@i, day die;n, pin,
ac qui, den lien va thi6t bi chieu sang
3. San xuat radio, tivi, thiet bi truyen thong va cac
linh kin din tit
4. San xuat va lap rap cac san pham gia dung nhu:
Quat din, ban l, may pt, tolanh...
5. San xuat dung cu y te, dung cu chinh xac, dung cu
quang hoc va clang ho cac 1*
6. San xuat xe c dOng co, roe m6c; San xuat cac
phuang tin di lai (xe dap, xe may); San xuat va saa
chfra cac phuang ti@.ivlan tai duong b0, cluong thily,
,
duong sat, va hang kh8ng
7. San xuat &thing, til, ban ghe va cac san phAm khac
(nhac cu, dung cu th6 duc the thao, do choi giai tri)
II.10. Cung cap va phan phiii gas, mak
1. San xuat tap trung VA phan phi khi clot
2. San xuat gas, phin phi nhien lieu khi bang &Yong
Ong
3. Khai thac, loc va phan phoi nuov
II.H. My dung

Ma

2213

2223
2800
2214
2215
2900
2216
2217
2218
2219
2220

2221

2222
2300
2301
2302
2303
2400

Puy trInh Lap boo cao kinh doanh dien acing

Thank phAn phu tai clung din
1. San lAp mat bang
2. Xay dung
3. Lap d4t thi& bi

Ma
2410
2420
2430

11.12. die nganh cong nghi'ep Hide

2500

In. Thtrung nghiO-Khach san-Nha hang

3000

III.1. Ban buon, ban le va cira hang sera chira

3100

1. Ban buon, ban le dm cat cong ty, dm hang (ce ca.

cat hog dOng bao goi, bao hank trong cua hang)

3101

2. Sua chita, bao &Pang vat phAm tieu dung

3102

111.2. Khach san, quern tip

1. Khach san
_
2. Quern tro
IH.3. Nha hang
1. Nha hang
111.4. Van phbng/Nglin hang
Hog cl(5ng kinh doanh ngan hang, bao hiern, tin dung
Iv. Sinh ho#t dan dung
IV.1. Sinh hogt dein dung thank thi

3200
3210
3220
3230
5401
4000
4401

Din sinh hog dm h0 gia dint" dan cu thuOc thank thi

IV.2. Sink hoot dein dyng nong then
Dien sinh hog dm hO gia Binh dan cu thu(ic nong
thon, mien nui, hai ciao, viing sau, \Tung xa
V. Cac hoat Ong khac
V.1. Co' so' van hoer thj thao
1. Nha hat, rap chi6u bong, rap xiec, nha thong tin
van hoer, trien lam, vin bap tang, nha luu niem, khu
du tick lick sir, noi the' clang cila cap ton giao tin
ngthang
2. Cac can lac b0 van hoer the thao, khu vui choi giai
tri, cong vien, san bai the duc th6 thao

4402

5000
5100
5101

5102

Quy trinh Lap bao cao kinh doanh dien neing

Ma

Thanh phAn phu tai dung din

V.2. Trtro'nedgi hoc
mien dung trong cac truong mau giao marn non,
truong ph6 thong, truong day ngh& cac truong trung
hoc, dai hoc va cac tnroing ciao taa khac
2. hien dung trong cac hog dOng dm cac vin nghien
cull khoa h9c
red

5300

V.3. Co' se' truyen thong

1. Din dung trong hog dOng phat thank, phat tin,
truyen kink, thong tin, lien 14c
2. Di@n cifing trong cac haat ciOng cila cac trung tam
phat tri6n tin h9c va phan mem
V.4. Van phbng cong chink
1. Di@n cap cho cat co quan fang, Nha nuac va to
chirc loan th6 trong nuac, g6m: Cac co. quan fang,
Nha nuac, cac lixc 'wing vu trang va cac to chirc doan
the quan thong, cac phuong hOi trong nu& tir Trung
uong den cat cap dia phuang
2. Cdc dai sir quan, cac to chirc cila Lien hop quoc,
cac ca quan dai din cila nu& ngodi at tai Viet Nam
3. Di_ja cap cho van phong lam v* cila cac doanh
nghi0 va don vi six nghi0 Om: hien cap cho cac
boat dOng dm b0 may van phong cac doanh nghie:p
va cho cac hopj dOng cila cat don vi six nghip (frix
cac don vi van hoa, Wh vi*i, truong h9c)
V.S. Bente viers
Cac Nnh vin, Nnh xd, tram xd, khu diau doting, cac
trai doting lao, trai tre mo coi
V.6. Chilu sang den dtremg

5103
5402
5400
5404
5403
5600

4100

4200

4300

5104

5800

1. mien cap cho ante sang cong Ong va cat haat gong
cong tong khac: Bao Om cac din chieu sang a
5200
nhang noi cong tong du6ng ph8 va din cap cho cac
hog dOng ding tong khac khong phai ld kinh doanh
2. Din dung trong cac hoat dOng chi huy giao thong _ 5301
_ 5302
3. Din cap cho cac kho, bai hangh6a
V.7. Ccic hoat dOng khac

5500

Quy trinh Lcip bao cao kinh doanh dien Tieing

Thanh phan phi) tai dung din
Cac haat cli)ng xa hoi khac chua dugc phan \Tao dau

Ma
5500

2. DANH MUC MA TCTDL, CTDL

TT

Ten dun vi

Ma

T6ng cong ty mien ltrc

TCTDL mi n BAc
CTDL Nam Dinh
CTDL Phu Tho
CTDL Quang Ninh

PA
PA01
PAO2
PA03

CTDL Thai Nguyen

PAO4

CTDL Bac Giang

PA05

CTDL Thanh H6a

PAO7

CTDL Thai Binh

PA09

CTDL Yen Bai

PA10

CTDL Lang San

PAll

CTDL Tuyen Quang

PA12

CTDL Nglf An

PA13

CTDL Cao Bang

PA14

CTDL Son La

PA15

CTDL Ha Tinh

PA16

CTDI_, Ilea Binh

PA17

CTDL Lao Cai

PA18

CTDL Dien Bien

PA19

CTDL Ha Giang

PA20

CTDL BL Ninh

PA22

CTDL Hung Yen

PA23

Quy trinh Lap bao cao kinh doanh din nang

Ten dun vi

TT

Ma

CTDL Ha Nam

PA24

CTDL Vinh Philc

PA25

CTDL Bac Kan

PA26

CTDL Lai Chau

PA27

CTDL Hai Phong

PA30

CTDL Hai Duang

PA31

CTDL Ninh Binh

PA32

COng ty cao th6 min Bac

PA35

TCTDL mien Nam

PB

CTDL Binh Phu&

PBO1

CTDL Binh Thu4'n

PB02

CTDL Lam Ding

PB 03

CTDL Binh Duang

PB04

CTDL Tay Ninh

PB 05

CTDL Long An

PB 06

CTDL D6ng Thai)

PB 07

CTDL TiLl Giang

PB08

CTDL 136n Tre

PB 09

CTDL Vinh Long

PB10

CTDL Can Thor

PB11

CTDL An Giang

PB12

CTDL Kien Giang

PB13

CTDL Ca Mau

PB14

CTDL Ba Ria - ViIng Tau

PB15

Puy trinh Lap ha cao kinh doanh dien Wong

TT

Ten dun vi

Ma

CTDL Tra Vinh

PB16

CTDL Soc Trang

PB17

CTDL Ninh Thu'0

PB18

CTDL Bac Lieu

PB19

CTDL H4u Giang

PB20

CTDL DOng Nai

PB21

Cong ty cao th6 mien Nam

PB90

TCTDL mien Trung

PC

CTDL Quang Binh

PC01

CTDL Quang Tri

PCO2

CTDL This Thien Hue

PCO3

CTDL Da Nang

PCO4

CTDL Quang Nam

PC05

CTDL Quang Ngai

PC06

CTDL Binh Dinh

PCO7

CTDL Phii Yen

PC08

CTDL Khanh flea

PCO9

CTDL Gia Lai

PC10

CTDL Kon Turn

PC11

CTDL yak Lak

PC12

CTDL mak Yong

PC13

COng ty cao the mien Trung

PC99

Puy trinhAp bao cao kinh doanh dien nang

Ten dun vi

TT
4

TCTDL TP Ha Niii

Ma
PD

CTDL Haan Kim

PDO 1

CTDL Hai BA Trung

PD02

CTDL Ba Dinh

PD03

CTDL D6ng Da

PD04

CTDL Tir Liem

PD05

CTDL Thanh Tri

PDO6

CTDL Gia Lam

PD07

CTDL Dong Anh

PD08

CTDL Soc San

PD09

CTDL Tay Ho

PD 10

CTDL Thanh Xuan

PD1 1

CTDL CAu Gidy

PD12

CTDL Hoang Mai

PD13

CTDL Long Bien

PD14

CTDL Me Linh

PD15

CTDL Ha Dicing

PD16

CTDI, San Tay

PD17

CTDL Chuang My

PD18

CTDL Thach That

PD19

CTDL Thuong Tin

PD20

CTDL Ba Vi

PD21

CTDL Dan Phugng

PD22

Puy trinh Lap bao cao kinh doanh dien Wang

TT

Ten dun vi

Ma

CTDL Hodi EN:rc

PD23

CTDL Ivry Duc

PD24

CTDL Nth Xuyen

PD25

CTDL Phiac Tha

PD26

CTDL Quo'c Oai

PD27

CTDL Thanh Oai

PD28

CTDL frng flea

PD29

COng ty cao tiii TP Ha, NOi

PD69

TCTEIL TP I-14 Chi Minh

PE

CTDL Sai Gen

PEO1

CTDL Phu Tha

PEO2

CTDL Cho. Lon

PEO3

CTDL Gia Dinh

PEO4

CTDL Tan ThuIan

PEO5

CTDL Binh Phu

PEO6

CTDL Tan Phil

PEO7

CTDL Hoc Mon

PEO8

CTDL Cu Chi

PEO9

CTDL Thu Mc

PE10

CTDL Duyen Hai

PE1 1

CTDL Thu Thiem

PE12

CTDL Go Vdp

PE13

CTDL Tan Binh

PE14

CTDL Binh Chanh

PE15

Quy trinh Lap bao cao kink doanh c ien Wing

TT

Ten dun vi

Ma

CTRL An Ph6 DOng

PE16

Cling ty cao the TP HCM

PD30

3. DANH MIX MA DON VI GIAO NH.AN DAU NGUON, NGUON GIAO NH AN

II

III
1

TCng Cong ty tru)4'n tai din Quoc gia

COng ty Truy'&1 tai din 1
COng ty Truy&I tai di412
COng ty Truy&'n tai din 3
COng ty Truy&'n tai din 4
Ging ty phat dien
Nhqt din
COng ty nhi4 din Pha Lai
COng ty nh* din Uong Bi
Cong ty nh* din Ninh Binh
COng ty nh* din Thu Dix
COng ty nh* din CAn Thu
aing ty nhi4 din Ba Ria
Cong ty nhi4 din Phu My
COng ty nh* din O Mon 1
COng ty nh* din Hai PhOng
COI-1g ty nh* din Quang Ninh
COng ty nh* lien Cao Npn
COng ty nhi4 din Formosa
Cong ty nh* din Na Duong
COng ty nh* din DAu khi Ca. Mau
COng ty nh* din Nhon Trach 1
COng ty nh* din clAu lchi Nilson Tr4ch 2
COng ty nh* din dm Pha
C5ng ty nh* di.'n Son DOng

300
301
302
303
304

101
102
103
104
105
106
107
109
110
112
117
118
119
120
121
122
123
124

Quy trinh Lap Mot cao kinh doanh dien neing

Thiiy din
Cong ty thuy din Hoa Binh
Cling ty thily d* Thac Ba
COng ty thtly din Vinh Son - Song Hinh
COng ty thdy din Tri An
Cong ty thuy din Thac Ma
COng ty thily din Ialy
COng ty thuy din Da Nhim - Ham Thu4n - Da Mi
COng ty thtly din Quang Tri
COng ty thily din mai Ninh
COng ty thily din Sesan 3
Cong ty thuy din Tuyen Quang
Cong ty thuy din A Vuang
Cong ty thily din Binh Din.
Cong ty thuy din Pleikrong
COng ty thuy din Song con 2
Cong ty thily din Buon Ku6p
Cong ty thily din Song Ba Ha

201
202
203
204
205
207
208
214
215
217
218
219
220
221
222
223
224

Cong ty thily die -1 Buon Tua Sarh

Cong ty thtly din Sesan 4
COng ty thuy din Srepok 3
COng ty thily din Ban Ve
COI-1g ty thtly din Son La
COng ty thily din Wong Nai 3
Cong ty thuy din Huang Di&I
COng ty thuy din An Khe
Cong ty thily din Dak Rtih
Cong ty thily din Song Tranh 2
COng ty thily din N4m Chien
Cong ty thily din Krong Hnang
Cong ty thily din Da Dang 2
COng ty thily din Can Dan

225
226
228
229
230
231
232
233
234
253
235
239
240
242

Puy trinh Lap ha cao kinh doanh dien nang

COng ty thily din Srokphumieng
COng ty thily din Sesan 3A
COng ty thay din Qu6 Phong
Cong ty thily din Cfra Dqt
Cong ty thuST din Se San 4A
COng ty thily din Bac Binh

245
246
249
251
236
254

MO mat hid
4xx

Dien gio
5xx

mien ha mia, rfic thai.....

6xx

Dien nguyen dr
7xx

Tty sin xuAt

Tix san xudt diezel
Tu san xuAt they din
Tyr san xudt tuabin khi
Tu san xudt pin mat treyi
Mua ngoai
Nha may cong sudt <= 30MW
Nha may ding suAt > 30MW

TUD
TUT
TUK
TUP
Uxx
Vxx

4. DANH MUC MA COI TONG GIA HIEN

Ma Whom

poi tuvng

SXBT San xuAt binh thuong

CQBV Wnh vien, Ulan-1g hoc, nha tr.& mdu gido
CQCS Chi6u sang cong cong
CQHC Hanh chink su nghi'0
SHBT Sinh haat 1D4c thang

QuEtrjrdp bac, cao kinh doanh

Ma Whom
poi tuvng
SHBB
Sinh hoat ban buon
SHBC Ban buon SH khu tap the - Thanh thi - MBA dm KH
SHBD Ban buon SH khu -t4 the - Thanh thi -MBA ciia nganh din
SHBH
SHBL
SHBM
SHBN
SHTM
KDDV

Ban buon SH khu t4p the - Huyen ly - MBA cita KH

Ban buon SH khu t4 th'' - Hu)* ly - MBA cua nganh dien
Ban barn SH cho Nha cao tang khu do thi mai
Ban buon MAK cho Nha cao tang khu do thi mai
Ban buon dien sink hoat cho to hgp TM - DV - SH
Kinh doanh, dick vu, du lich, filming mai

5. DANH MUC MA KHOAN INIVC

Khoin mtic
i;

mien thtrung pham

Tien ban dien nang phan khang
Thue GTGT ban din nang phan khang
Tien ban din
nue GTGT ban dien Wang

Phat vi pham sir dung dien

B6i finial-1g
Lai ch4m tra

Ma

DTP
TCT
TCV
TDT
TDV
PVP
BTT
LCT

Quy clinh cong tac dish vu khach hang khi ngieng giam cung carp mien

I. QUI DINH DICH VU KHACH HANG KHI NaING GIAM CUNG CAP
DItN
Di&i. 1- Cac nguyen tac Chung
phai ciam bao cho he th6ng
1.1- Vic ngimg, giam mirc cung cap
an town, tin clay, hai hoa lgi ich cua Dan vi hien krc va khach hang mua
toi da nhu cdu san xuat va doi song sink hog cua nhan dan.

van harsh
dap ung

thi6u cong su'At

1.2- Truemg hop ngimg, giam mirc, cung cap di'e'n do N th6ng
dan den de doa su an town ciTall thong din, Dan vi hien luc phai thuc hie^,n tiet giam
de sir dung dung luting cong suat dugc phan bo theo ke hoach cung img din clugc
ph& duy4
1.3- Cac Dan vi hien tkrc tinh phi hap vii SO' Gong Thuang trinh UBND tinh/thanh
phe duy -t dank sach khach hang quan trong trong
ph6 ke hoach cung cap
truong hop h" thong din thieu cong slat phai thuc hien ngimg, giam mire cung cap
die:n va cong 116 cong khai ten cac phuang tiers thong tin clgi Chung tai dia phuang
1.4- Phi hop voi cac ben co lien quan khAn trucmg khAc phuc cac nguyen nhan clan
den ngimg, giam mirc cung cap din de cap d*itro' lai trong then gian nhanh nhat.
dUng cho sinhhoqt, khong thuc hi'On ngimg, giam mirc cung cap
1.5- D6i
din vao buOi toi tir 18h30 phut den 22h00 phfit va trong then gian thei -a& nang nong
nh* coo dr 36C troy len, trix truemg h9p ngimg, giam mirc cung cap din khan cap.
Dieu 2- Cac hinh thirc ngimg, giam mirc cung cap lien
2.1- Ngimg, giam mirc cung cap cden khong khAn cap:
- Ngung, giam mirc cung cap

theo ke hoach dm ben ban din.

theo yen can cua to chuc, ca nhan c lien quan trong trueyng hop
Ngimg cap
de dam bao an town phijc vu thi cong cac cong trinh.
- Ngimg, giam mirc cung cap
2.2- Ngimg, giam mirc cung cap
- Do c sir c6 xay ra ten luOi
khong kiem sok ducYc.

theo yen can dm ben mua

cap:
cap

cho ben mua dien ma ben ban din

- CO nguy ca gay six co, mat an town nghiem trong cho ngued, thi6t bi va he th6ng
- Do he th6ng

thi6u cong suAt an an de d9a sx an town cua he thtmg

- Do six kin bAt Icha lchang.

2.3- Ngimg cap di@n do to clthc, ca nhan vi pham quy dinh cua phaplu4t

Quy clinh cong tac dish vu khach hang khi ngerng, giam cung cap mien

va sir dung
- Ben mua dien co hank vi bi cam trong hoat cli)ng
dinh tai cac Khoan 1, 4, 5, 6, 7 va Khoan 8 Dieu 7 14t hien hrc.

quy

- diem a va diem b Khoan 2 DiL 46; Di6m b va diem c Khoan 2 DiL 47 Lu:at
hien hrc.
theo quy dinh tai Khoan 9
khong dive hien thank town
- Ben mua
Dieu 1 1_,Ot sira doi, bo sung mot so dieu cua Lu4t hien luc.
- Theo yeu cAu cua co quan nha, nu& c thAm quy'n trong trueng h9p to cluk, ca
nhan vi pham quy dinh cua Lu4t hien hrc, LI* Xay dung, phap 14-t ye bac) ve
moi trueng.
khong -dux hien bi0 phap bao dam thvc hien hgp gong, khong
- Ben mua
duy tri bien phap bap dam thuc hi0 hop (long theo quy dinh tai Dieu 12 Nghi
dinh so 137/2013/ND-CP ngay 21 thang 10 nam 2013 cua Chink
Dieu 3- Thong bao ngimg, giam mirc cung cap
0 dung thong bao:
3.1- Ni
ho:a.c giam muc cung cap
- Dia di&-n ngimg cap
chink (khong thong bap ngimg, giam mirc cung cap
ho4c tram Nen ap);
- Ly do ngimg

dank hank
theo
theo so do tuyen day

ho4c giam mirc cung cap die:n;

- Thai gian bat dau ngimg cap di0 ho4c giam mirc cung cap di0;
- Thai gian du kin gong ccien troy lai ho4c bao dam muc cung cap dien !Dinh
thlreng.
3.2- Thad gian thong bao cle'n khach hang:
a. Ngimg, giam muc cung cap din khan cap:
Thong boo cho Khach hang., trong \Tong 12 gig ke tothei
giam muc cung cap di@l khan cap.
b. Ngimg, giam muc cung cap

thvc

ngimg,

khong khAn cap:

Phai thong bac) cho khach hang bit truac then di6m ngimg, giam mac cung cap
di@a it nhat 05 ngay, cu. the:
a. Thong bao d6i yogi khach hang sir dung lien trung binh ten
quan trong it nhat 05 ngay
100.000kWh/thang va khach hang sir dung
truck thed diem ngimg, giam mire cung cap die:n
b. Thong bao trong 03 ngay lien tip ten phuong tien thong tin clai chimg d6i
voi cac to chirc, ca nhan sir dung din con lai.
c. Ngung cap din do to ch-Crc, ca nhan vi pham quy dinh cua phaplu4t:

Quy clinh cong tac dick vu khach hang khi ngurng, giam cung cap mien

ngay sau khi 14'p Bien ban vi pham hank chink clai voi hank
c. Ngimg cap
vi trm cap din.
d. Truong hop Khach hang da dugc Dan vi hien ltrc thong bao ve vi:Oc thanh
toan filen din 02 lan thi sau 15 ngdy ke tir ngdy thong bao lan clau tien khach
hang khong thuc hien thanh toan tien di*i, Dan vi mien luc thuc hiO'n ngirng
cap di@i. Truac tiled diem ngimg cap din it nhat 24 gio ion vi hien luc phai
thong bac) cho Khach hang va khOng phai chiu track nhim ve cac thiet hai do
viec ngisng cap din gay ra.
e. Cdc trueng hop con 14i, Dan vi mien lvc thong bd. cho Khach hang truck theyi
it nhat 24 gie. va khong phai chiu track nhiem ye cac
diem ngimg cap
th* hai do v* ngimg cap d*-1 gay ra.
3.3- Hinh thirc thong bao:
trung binh teen 100.000kWh/thang va khach
a. D6i voi khach hang sir dung
quan trang, Dan vi hien lvc thong bao bang mot trong cac
hang sir dung
bao, dien thoai (co ghi am), SMS, fax, email do hai ben
kink thdc: Van ban,
thod thulan trong HDMBD.
D6i voi cac Khach hang c mot HDMBD Chung cho nhiL dia di6'm sir cking
hien
chi ghi trong HDMBD, Dan vi Di@
ngodi vi"Oc gui thong bao theo
krc phai giri thong bao trgc tiep cho cac dia diem sir clung din ma, Dan vi
Di41 luc ngimg, giam cung cap din.
D6i voi Khach hang tali cac khu cong nghiO, khu kinh -t6 tap trung: Dan vi
hien krc thong bao cho cac Khach hang theo thod thu4n trong HDMBD, (long
khu Cong nghiO, khu kinh to cue
thei thong bac) trvc ti6p ,cho Ban Quan
cung cap thong tin va phoi hop trong qua trinh thuc
b. Cac Khach hang s* dung din con 14i, Dan vi mien hrc lua ch9n kink thirc thong
phat thanh xd,
bap phii hop tren cac phuang tien thong tin dai Chung nhu
phuang (neu co), trang web
tir
phuong, tinh, bao kink, bao giay, bao
cila Dan vi Dien
- Dan vi mien luc th6ng nhAt \Ted UBND xd, phuemg, thi trdn ve kink thuc,
(" 5 dung thong bap phai dugc giao trirc tiep tad nguoi
phucmg tien th8ng bao. Ni
phat thanh, truyen kink, co 14 nh4n tiled gian n1-14n thong bao.
phu track
cac khu vuc tap trung dan cu, cac khu do thi a cac thanh ph& thi
thi tran, ngodi v* ,thong bao,tren phuang tien thong tin dai Chung, phai in
tai To truang To dan phokhon cue pho bien cho cac h0 gia dinh
thong bao
hoc thong bao tai bang tin cila To dan ph6/thon.

Quy Binh cong tric dich vu khach hang khi ngimg, gram cung cap clien

- D6i vii cac khu chung cu cao tang: ion vi hien luc phai thong bao voi Ban
Quan 13'T toa nha chung cu de thong bao den cac 110 clan ho4c Thong bao tai dia
diem sink hog chung cua chung cu.
c. Truong rhcop ngimg, giam mirc cung cap di@.1 khAn cap: thong bao cho Khach
hang biet theo hinh thirc thong bao ducyc hai ben thoa thu4n trong HDMBD.
3.4- Trach nhiem thong bao:
Nguei ky thong bao ngimg, giam mirc cung cap din giri Khach hang sir dung
co quan quan ly nha nuac, ho'0,c giti tai cac co quan thong tin clai chung phai l nguoi
theo phap lulat cua Dan vi hien hyc hoc nguoi dugc uST quyen theo quy dinh.
Di'eu 4- Dich vu khach hang khi ngimg, giam mirc cung cap

khong khAn cap

4.1- Tip nh4n yeu cau: Khach hang, clan vi thi cong ho;dc co quan nha nuoc c yeu
cau ngimg, giam muc cung cap din gl:ri van ban cho Don vi Dien hrc quan ly luoi
die -1 trien dia ban neu rO VT do, dia diem, then gian cue nghi ngimg, giam mirc cung cap
Cac mien hrc/CTDL can cir vao
4.2- L'4p ke hoach ngimg, giam mirc cung cap
thi
to bao duang, thi cong cac cong trinh
khoi lucyng sira chfra, cai tao,
nghiem dinh kST cac thiet bi... va cac de nghi ngimg, giam mirc cung cap din cua
Khach hang, don vi thi cong, co quan nha nuo.c... de 14p ke hoach ngirng giam mirc
cung cap din chung cua Don vi hien ive trong thang. Truoc 5 ngdy lam vie:c cuoi
ding hang thang, cac don vi phai clang V ke hoach du kien Ice hoach ngimg, giam
mirc cung cap din cua thang sau giri CTDL/TCTDL
4.3- Phe duy -t ke hoach ngimg, giam mirc cung cap din: Can cir ke hoach cla. clang
1(3'T va clinh mirc thei gian cho ding cong v*, Dan vi hien hrc ph8 duy -t ke hoach
ngimg, giam mirc cung cap din. Thei gian toi da khong qua 1,5 ngay lam v*.
cac mien hic (clo;i
a. CTDL phe duy -t ke hoach ngimg, giam mirc cung cap
quan ly khach hang d6i vii cac TCTDL thank pha), cua khach hang mua
cle'n 35kV.
tre'n dia ban quan 13'T co cap
b. TCTDL phe du)* Ice hoach ngimg, giam mirc cung cap dien cho cac CTDL, cua
khach hang mua cffien tai cap die -1 ap 110kV.
cho cac khach hang
c. EVN phe duy -t 1(6 ho4ch ngimg, giam mirc cung cap
tix cap 220 kV troy len.
mua
Ngay sau khi ke hoach ngimg, giam
4.4- Thgc hien ngimg, giam mirc cung cap
thong tin ve
mirc cung cap din dugc phe duy -t, Dan vi D*). 11,rc cong khai clay
viec ngimg, giam mirc cung cap din ten trang Web cua Dan vi mien luc, giri cho
Phong giao dich khach hang/Trung tam cham soc khach hang va thgc hin thong bap
den khach hang, don vi de nghi ngimg, giam mirc cung cap d*-1 theo qui dinh tai
DiLi 3 khoan 1, tiet b khoan 2, khoan 3 va 4.

Quy Binh cong tac dich vu Vlach hang khi ngirng. giam cung dip dien

theo thed gian cua cac Dan

a. Truang h9p khong ngirng, giam mirc cung cap
vi de nghi/khach hang, ch'a'm nhat sau 2 ngdy lam v* to khi n1-10 duvc de nghi
pile du)* ke hoach, Don vi hien hrc phai co van ban tra lei cho cac Dan vi de
nghi/khach hang va, neu ro 13`T do.
b. Trixoing hop Don vi cue nghi/khach hang can thay d6i thei gian ngimg, giam mirc
cung cap din theo ke hoach da duy -t, can thong nhat vai Dan vi Die:n lvc truck
thoi diem ngimg, giam mirc cung cap din it nhat 48 gig. Trung hop khong the
duy -t, Don vi D*1 li.xc thvc hi'On ngimg, giam cung cap
thay doi ke hoach
theo k6 hoach nhung phai thong bap lqi cho Dan vi cue nghi/khach hang it
nhat 24 gia tru.Oc died di6m ngimg giam cung cap din va neu ro ly do;
theo cue nghi cua don vi ngodi Dun
4.5- Truang hop ngimg, giam mirc cung cap
vi hien luc, cac Dan vi de nghi phai thank toan chi phi ngimg va cap din tro lai theo
quy dinh cua BO Cong Thuang cho Dan vi hien lirc truck khi ngirng cap din Ban vi
hien hrc phai cap din tra lai theo dung thai hqn dd thong bao.
trer lai bi ch4m so vii thoi gian thong bao tir 01
4.6- TruZing hop thei gian cap
gig tra
a. Dan vi mien hrc phai guixin loi va thong bap trix ti6p ngay toi Khach hang sir
trung binh,tren 100.000 kWhithang Khach hang dungquan
dung
trong Net thoi gian cap din tro lai bang dii0 thoqi, nhan tin, fax ho:a.c email.
b. D6i voi cac khach hang con lai Don vi hien hrciga chon kink thuc thong tin dqi
khach hang trong vong 24h
chUng phi.' hap tai dia pinning de thi.xc hien xin loi
k6 tit then gian cap din try lai clugc thong bap.
khAn cap
Dieu 5- Dich vu khach hang khi ngimg, giam mirc cung cap
5.1- Cung cap thOng tin khi ngimg, giam mirc cung cap
quac gia: Trung
tir th6ng
a. Trtroing hop ngimg, giam mirc cung cap
tarn Dieu coo he thong dien quoc gia cung cap thong tin cho Trung tam dieu c10
mien ch4m nhat sau 30 phut -Ur khi ngimg, giam mirc cung cap din khan cap.
Trung tam dieu coo mien c track nhim thong bap cho cac Dieu coo cua CTDL
tinh/thanh pho va Trung tam cham soc khach hang cua cac TCTDL trong \Tong
duvc thong bao tir
15 phut sau khi nh4n,duvc,thong tin. Ngay sau khi
Trung tam diet.' c10 mien, Dieu coo cua cac CTDL co track nh*n thong bao cho
BO ph4n triexc van hank, sira chaa din va phong giao dich khach hang dm CTDL
biet b'T do ngimg, giam mirc cung cap di*i, pham vi khach hang bi anh huang, der
kien tiled gian khoi phvc de (long din tref
Ch4m
-Ur hied cua
b. Twang hap ngirng, giam mirc cung cap
nhat sau 15 phut ke tix khi thvc hien ngixng, giam mirc cung cap din, to cong tac
ho:dc 1D0 phlan than tac thvc hien viec ngimg, giam muc cung cap din khan cap
phai thong bao cho lank ciao \Tab() ph4n truc van hank cua don vi. Ch4m nhat sau

Quy clinh cong tac dich vu khach hang khi ngimg, gram cung cap mien

15 phut ke tir khi nh'On dugc thong tin, N) ph4n trtrc van hank phai thong bao cho
Phong giao dich khach hang/Trung tam cham soc khach hang bi6t 1T do ngimg,
giam mire cung cap di*i, tiled gian ngimg, giam muc cung cap dien, pham vi
tra lai.
khach hang bi anh huang, du ki6n thei gian khoi phuc cue &rig
5.2- Thuc hi*). xin 16i ted Khach hang: mon Vi mien krc giri ThOng bao/thu xin 16i toi
Khach hang neu ro, dia diem, their gian, nguyen nhan phai tiwc hien ngimg, giam mdc
cung cap die:n khan cap va
kien thei gian khOi phuc de &mg din to' lai (truong
hop chua khac phuc dugc su co) trong \Tong 12 gig sau khi thgc hien ngimg, giam
muc cung cap die -1 khan cap duai cac hinh thirc neu tai muc 3.3 theo cac doi tugng
khach hang.
Dieu 6- Dich vu khach hang khi ngimg, giam mirc cung cap die -1 do vi pham phap
10t
6.1- Truoing hgp Khach hang thtrc hi@.1 hank vi tri5m cap d*-1, Don vi hien hrc
ngimg cap di@-ingay sau khi Bien ban vi pham hank chink dugc lap theo quy dinh.
6.2- Truemg hop Khach hang vi ,pham phap luat trong ho4t dOng va
khan cap:
nhung chua ted muc phai ngimg cap

dung lien

- Pha hoqi cac trang thie't bi then, thi6t bi do cle'm din va cong trinh
- Vi pham cac quy dinh - 7' an toan trong phat
va sir dung
- can tra viec ki6m tra hog dOng

truy6'n

phan phi din

va sir dung

- Sir dung din de bay, bat cl()ng vat hoc lam *rang tien bao ve, trir trueng hgp
Sir dung dien lam phuang tin bao ve trix tiep
- Vi pham cac quy dinh ve bao NT" hank lang an toan luesi
toan cua &rang day va tram din.

khoang cach an

hrc giri
Sau khi Bien ban vi pham hank chink clugc lap theo quy Binh, Dan vi
it nhat 24
thong bap ngimg cap din cho Khach hang truck thOi diem ngimg cap
giCY.
theo HDMBD:
6.3- Truang hgp Khach hang vi pham thanh toan tin
- Truong hop Don vi mien hire va Khach hang da, thod thulan lui thei gian thanh
thod
toan, nhung khach hang khong thgc hien thanh than theo thoi
thu4n Don vi mien hrc se thong bao cho khach hang truck thed diem ngimg giam
cung cap die 1- it nhat 24 gief.
- Cac truetng hop khong c thoa thu4n lui theyi ,gian thanh toan, sau l'an thong
Don vi mien luc se thong
thanh toan tien
bao, khach hang khong thirc
bao cho khach hang truck 24 gial va thvc hien ngimg cung cap din sau 15 ngdy
ke tir lan thong bdo thanh than dau lien.

Quy clinh cong tcric dick vu khcich hang khi ngirng, giam cung cap clien

6.4- Truong hop Khach hang khong thxc hien bien phap bao dam thtxc hien h9p
6ng, khong duy tri Bien phap bap dam thi,rc hi@-1 hop clOng. Dan vi hien li,rc thong
it nhat 24 giel.
bao cho Ithach hang truac thoi diem ngimg cap
6.5- Dan vi hien li,rc co trach, nhie:m ki6m tra gift cac ID(') ph4nlien quan truoc khi
khach hang. Khong , xay ra truemg hop
thvc hi@a ngimg giam cung cap din
ngirng cung cap din khi khach hang,d5, khac Owe cac vi pham trong vong 24 gig ke
tit died diem th8ng bao ngfing cung cap di*I.
tro. 14,i cho khach hang ch"a'm nhAt sau 2 gie(
6.6- Dan vi hien luc thuc
ke to khi to chirc, ca nhan vi pham da, khac phijc h4u qua do cac hank vi vi ph4m gay
chi phi ngimg va cap die -1 tra lai theo quy dinh cua
ra va thgc hien thanh town day
BC? Cong Thuang.
Dieu 7- Sira chua, giai quye't six co dam bao cap din an town, on Binh
luting thuong tri,rc sira chua su c6 lien
7.1- Cac Don vi mien hrc phai 1)6 tri
24/24 giey trong ngay. Mai yell cau sira chua, khac plwc su co cua khach hang phai
dugc tien hank xi:x 13'T ngay.
- Trueng h9p chua khoi phvc dugc sau 02 gio. lc.6 -Ur khi phat hin su c6 hoc nhijn
phai thong bao ngay den khach
dugc thong bac) cua khach hang dung
hang nguyen nhan va dukien thai gian cap din tro. lai.
- Cac Dan vi mien luc phai cap nNt day clu thong tin ve sira chua, giai quy6't six co
ngay sau khi thgc hien xong \Tao chuong trinh quanbrT mat din (OMS).
7.2- Cac Dan vi hien krc phai phan *146 rang rank gied, track nhiem quan 1/ va sira
chtra den tirng ca nhan va to san xuat. Co quy Binh the thoi gian sira chua theo ti:mg
xay,ra six co. Phai c so nii4t1c3Vchixemg trinh ghi ducYc cac not
loaf va timg khu
dung co ban hang ngay ye: Tinh kink van hank cua he thong din thuOc pham vi quan
1T cua don vi; thed gian va nguyen nhan gay gian doan vi& cap di@l den khach hang;
thong tin trao doi vai cac coon vi va khach hang c lien quan den vi& khac plwc str co
gay gian doan vi& cap
7.3- Khong thu tien sira chira luoi din ha ap phia truck cong to ban din va thi6t bi,
vat to bao ve^, cong to. Trueng hap hu hong do khach hang gay ra nhu: vi pham sir
vi pham hank tang kith din, cong trinh dien, holavc to y di clefi cong to,
dung
clueng day... till moi chi phi thi nghie.m, sira chua, thay the... khach hang thanh Won
theo quy Binh cua phap lulat ho4c theo hop clongl4T veei dan vi.
Di&I 8- Bao cao, giam sat va, kie'm tra thi,re hien
8.1- Cac TCTDL quy dinh mau cue nghi, mau clang ky ke hoach, mau bac) cao, thei
gian bao cao, theo doi thixe hien ngimg, giam muc cung cap di@n va giai guy& sira
chfia, stx co tir cac D*1 luc, CTRL den TCTDL theo chuang trinh phan mem quan1
va thuc hien tho'ng nhdt trong town TCTDL.

Quy Binh cong tae dish vu khach hang khi ngirng, giam cung cap mien

8.2- Cac TCTDL/CTRL phe duyWki6m tra vi& CTRL/DL xay Ong dinh muc thei
gian cho timg cong vi& cu the khi thi cong, sira chug, bao duang tren luoi dien cue
lam ca, ph duy -t phuang cap dien nham dam bap thei gian ngimg, giam mirc
cap din hap 13'T va phu h9p \Ted tinh hinh thut te.
8.3- Dan vi hien lArc phai ma s6/file/chuang trinh theo clai vi& thvc hien ngimg,
thong bap; hinh thik
giam mirc cung cap din ghi day du cac not dung sau: Ngdy,
thoai: Ngued goi di@.1 thogi); dia diem
thong bao; nguei ky thong bac) (neu l goi
ngimg, giam muc cung cap dien; 1T do ngimg, giam muc cung cap di@l; then gian bat
dau ngimg, giam mire cung cap di@.1, thefi gian du kien &rig din tra 14i hoc dam bao
mirc cung cap d* binh thueIng, ngdy gio nhan thong bap, nguei n1-14n thong bao (feu
thoai); NOi dung, ngimg, giam
thoai: So din thoai va, ten nguoi nil/4n
l goi
mirc cung cap dien. Ngay gio cap dien tra lai.
cac not dung lien quan
8.4- PhAn mem quan ly cua cac TCTDL dugc cap nNt
den viec ngimg/giam mirc cung cap dien cua ithach hang va phai dugc to dOi quan
1T/Die -1 krc/CTDL cap nh4t ngay vao chuang trinh va phai clugc tich h9p vii phan
mem quan ly mat din (OMS) cua Dan vi, la ca sot de xac dinh cac chi so ye do tin
c4y cung cap dien (SAIDI, SAIFI, MAIFI).
coo bao cap dinh lcST hang ngay, hang thang, hang qui va hang nam
8.5- Thvc,hien
thy theo cap coo quan 13'T to doi, mien hrc, CTRL, TCTDL thong qua chuang trinh phan
mem dugc tich hop \Ted chuang trinh OMS dm Dan vi.
8.6- TO chik ki6m tra thuoing xuyen, dOt xuAt viec -awe hien cac quy dinh trent Phi
hgp gifra cac clan vi dam bap thong tin ngimg, giam mirc cung cap din den dirge voi
khach hang dAy du, chink xac, dung thei gian qui dinh.
Dieu 9- X* ly vi pham
can cir vao thAm quy&i, cac quy dinh hien hank va muc do vi pham, lank dap Dan vi
Dien luc c track nhi01 xir 1T kST 1u4t doi viii cac CBCNV lchOng thvc hien ho4c flaw
hien sai cac quy dinh lam anti huemg tad hoat dOng san xuat kink doanh va cho cong
the dick vu khach hang dm dan vi va cua EVN.

Quy dinh to chirc va hogt dOng dich vu ban le dien Wing

K.QUY DINH TO Clitit VA HOAT BONG RICH VUBAN LE
DIEMNANG
Chuang I- Quy dinh chung
Di&I 1- Quy dinh nay quy dinh ve tochuc va hog dOng dich vu ban le din Wang
cac TCTDL l dun vi thanh vien
trong EVN ducyc dp dung tai cac dia phuang,
nang den cac khach hang sir dung
cua EVN quan trirc tie va, ban le
co du cac dieu kien phu hqp de thirc hien "Dich vu ban le din Wang".
cac khu

To chirc va hoat dOng dich vu ban le dien nang duvc thirc hien &rai hinh thirc hcfp
dong dich vu, trong do cac TCTDL thue Ben nh'On lam dich vu thirchien mat so
nang va van hanh
cong vipTc thuOc not dung dm hog dOng quany kinh doanh
luai din ha ap tren dia ban xa, phtrong, thi trans
DiL 2- DiL kin Ben ni-i4n lam dich vu
Ben nhan lam dich thirccac cong vi& dich Iry quy dinh tai Dieu5 cfia Quy
sau:
dich phai bao dam cac dieu
dinh nay, Ben nhan
2.1- Thgc hien vi'e'cl(), guy ho*O.c bao l'anh theo quy dinh tai Di6u 3 Quy dinh nay.
2.2- Duvc tap hua'n kin thirc ve quan 11)"7 van hanh va quan ly kinh doanh din
nang do Di@l ltrc kiem tra va xac nhan.
phai co trinh da
cac cong vi& dich
2.3- Ngubi trix ti6p clucyc giao tiwc
dong bang, phuang, thi
cac
van hod: tot nghi0 ho thong trung hoc (cloi
cac xa mien nui, yang
tran, thi t-Cr); tot nghi0 ho thOng trung hoc co. so. (cloi
sau, yang xa Va hai dao).
2.4- CO dun tier nguyen nhan lam dich Vu va 1()'T hop ding dich vu vai Ben thue
dich vv.
2.5- Khong phai la can b() cong nhan vien dang lam vic tai Ben thue dich vu.
Ditu 3- TiLl k)"/ quy va bao lanh
3.1- TiL Ic)T guy:
va kha Wang ciia Ben nh"On lam dich vu
a. Mix tien k)`7 quy, tuST theo ,diL
thieu bang 1,2 Fan gis tri hod dcm tien din ma Di41 ltxc
duck xac dinh:
thu moi dal, toi da khong qua 1,2 lan gia tri
giao cho Ben nhan lam dich
hoa don tien dien binh quan 1 thang (tinh trong 3 thang tnxac thoi diem k)"7
hop d6ng dich vu a khu vi;rc nh4n lam dich vu).
thirc t6 sau 06 than /01 lAn hoc khi ca
b. Can cir mirc tang doanh thu tien
quan nha nu& c tham quyen dieu chinh giaban di@l, Ben thue dichvti co
the dieu chinh mirc tien 1(3"/ guy theo nguyen fac ten. Sau moi dgt quyet toan
hod dun tien di41, Ben n1-14'n lam dich vu then so hod dun tien din co is tri
t6i da bang 95% tien 14. quy.

Quy dinh to chic va hogt clOng djch vu ban le mien nang

c. TiL 1(3'7 guy cila Ben nh4n lam dich
dugc
tai Ngan hang theo thoa
thuan voi Ben thue dich vu, phai c van ban xac nh'0.n thong nhat cua dai dien
Ngan hang: thoa thu4n cu the vai Ngan hang noi k3'7 quy ye mirc chi phi dich
vu ngan hang khi thanh town, boi thueyng th* hai cho dun vi
trong
tnrong hap Ben nhan lam dich vu khong thirc hien ho4c thirc hien khong dung
nghia vki. dm Hop dong Dich vv ban le din nang; ve phong toa tai khoan tien
l(ST quy. Thu tuc gfri thirc hi@-1 theo quy dinh cua phap luat ve Ngan
hang.Trong qua tranh th?c hien dich vu, neu Ben nhan lam dich vu vi pham
nghia vu hap dong till Ben thue dich vu co quyen yeu cau ngan hang noi 1c3'7
guy- rut so tien g6c 1(3'T quy de trir vao nghia vu thanh town dm Ben lam dich vu
theo hop dong hoc de boi thuong thia hai (ne'u Ben lam dich vu c 18i) sau
khi trir chi phi ngan hang. Neu muon ti6p tuc thkrc hi@i, ding vi& dich
Ben nhan lam dich vu phai nOp b6 sung du tiers 1(3'T quy theo quy dinh tai diem
a khoan 1 Dieu nay.
d. Trong twang hop hop dong dich vu did dugc cac ben thkrc hien xong, dugc
thanh 13'7 va khong co tranh chdp, neu hai Ben khong ky tiep hgp d6ng dich vu
thi Ben thue dich vu phai c ngay van ban a nghi Ngan hang cham dirt
phong toa de Ben nhan lam dich vu nhan lai tiers 14 guy.
e. EVN khuyan khich cac TCTDL/Cong ty TNHHMTV Di4'n hrc six dung hinh
thirc "I(3'T guy".
3.2- Bd. lanh:
a. TITS/ theo diL kien va kha Wang dm Ben nhan lam dich vu, gia tri bao lanh
dugc xac dinh theo quy dinh tai diem a khoan 1 Dieu nay.
b. D6 bao dam thgc hien hop cl6ng dich vu, tuST theo diL kien, kha nang cua
Ben nh4n lam dich vu va thirc to cua dia phuang, Ben thue dich vu va Ben
nh4n lam dich vu thoa thuan vi& ap dung hinh thirc bao lanh theo quy dinh
dm BO luat Dan six.
Di&I 4- Thanh town va tien dich vu
Thanh town va hach town tien cong dich vu ma Ben thue dich vu tra. cho Ben nh4n
lam dich vu theo thod thu4n dd 1(3'T ket trong hap dong, sau khi cong vi& dich vu da
hoan thanh.
4.1- TiLl dich vutra
cho Ben n1-14n lam dich vub ao g6m:

a. Ti6'n dich vu do Ben nh4n lam dich vu thirchi"O not dung cac cong vi& trong
hop d6ng clft 1c3"7 k6t.
c16 thirc hien
b. Cac chi phi hat sinh ngodi hop cl6ng dm Ben nhan lam dich
yeu cau dm Ben thue dich vu, bao Om: tau xe, mac qua pha, do, .... (neu co).
Cac chi phi nay khong wort qua quy dinh hien hanh cua BO Tai chinh.
4.2- Vi& xac dinh tin cong dich vutuan theo nguyen fac thod thuan cua cac Ben
nang hang thong vOi ket qua thirchi@-1 cac
tren co soan chi fiat kinh doanh
cong vi& dich vu.

Quy dinh to chic va hoot claOng dich vu ban le dien nang

4.3- Ben thue dich vu hach toan tien dich vu ban le dien nang vao gia, thanh san
Doi Wei khoi lugng cong vi& dich vv, Ben thue dich vu
xuat kinh doanh
khOng dugc tinh vao trong dinh muc lao dOng tong ho:p de tinh don gia tien luang,
khoi san xuat kinh doanh
guy tien Krung
4.4- Trong truZYng hap cong vi& dich vu ban le din Wang khOng dugc hoan thanh
nhu da thod thu4n tai hov gong ma do loi cila Ben nh'On lam dich vu, thi Ben thue
dich vu co quyen giam tien cong va yeu cau Ben nhan lam dich vu boi thueing th*
h 41
N6u cong vi& dich theo
thod thuc4n ila hap dg hoan thanh vuot khi lugng

thanh toan (tra)

chi tieu, thi Ben nhan lam dich vu co the ducic Ben thue dich
dieu chinh tien
tang them tien dich vu bang tien ho4c bang hi@i vat (theo h
cong dich vu).
4.5- Ben thue dich vu thanh toan 100% tien dich vu sau khi Ben nh4n lam dich vu
da quyet toan hod don tien di e'1-1 theo thod
hoan thanh cac cong vi& dich
thu4n voi Ben thue dich vv.
Chuang II- Niii dung, pham vi thtyc hien dich vu ban le din Wang
Di&I 5- NOi dung cong vi& lam dich vu
Ben thue dich vu thue Ben nhan lam dich vu thtrc hien dich vu ban le dien nang tai
cac khach hang sir dung din voi mot hoac nhang cong vi& sau:
5.1- Thu, nop tien

thanh quy6t toan hod don

din;

5.2- Ghi chi s6 cong toy die;n;

dich vu
5.3- TITS/ thuOc tinh hinh -aux te`, Ben thue dich vv cothe' thue Ben nhan
thcrc hien mot so not dung dm cong tac dich vu khach hang va quan ly van hanh luoi
din ha dp bao Om:
a. Tham gia treo, did cong to dien cho khach hang RI dung
b. Tham gia ki em tra cong to din.
c. Tham gia ki6m tra vi& sir dvng
d. Tham gia to en truy6'n cac
du gc giao lam dich
tai khu

theo hop don mua ban din.

ha sir dung

an toan va ti6t

e. Tham gia vai Ben thue dich vu, chinh quy&I dia phuong de' thirc hien phat
clugc giao
trong khu
san ltrai
quang hanh lang to en va bao
lam dich vu.
dich phai chip hanh dung
day, Bennhan
njn
cac cong vi&
Khi thgc
nhang quy dinh trong Bo quy trinh kinh doanh dien nang, quy pham ky thu4t an
toan dien, quy trinh quan VT van hanh dm Ben thue dich vv.

Quy dinh td chz"rc va hogt clOng dich IT ban le dien nang

Chuang III- Quy& va nghia vu cim ben thue dich vu va ben nh4n lam did' vu
Ditu 6- Quy& cilia Ben thue dich vu
6.1- Lisa ch9n Ben nli.41 lam dich vu c kha, nang dap img tot nhAt nhang diL
neu trong Dieu 2 cilia Quy dinh nay.
6.2- Yeu cau Ben nh4n lam dich vu chAp hanh dung nhan quy dinh trong quy
trinh quan 13'7 van hanh va quy dinh trong kinh doanh dien nang dm Ben thue dich
vv.
6.3- Yeu cau Ben nhan lam dich vu thirc hien cac cong vi& dich vu theo dilng chAt
luting, so lugng va thoi ham
6.4- Kimtra, giam sat Ben nh'0 lam dich vu trong vi& thix hien cac diL khoan
da thod thu4n trong Hgp &rig dich vv.
6.5- Trong truoing hop Ben nl-On lam dich vu vi pham nghia vu, thi Ben thue dich
vu co quyen huST 13.6 hoaTc dan phuang dinh chi thix hien I-19p dong va yeu cau boi
thuong thiet hai.
6.6- Du gc hitting cac quy&I JO hop phap do hog dOng dm Ben nhan lam dich vu
mang lai khi thgc hien he 'p dong nay.
Dieu 7- Nghia vu cila Ben thue dich vu
7.1- T6' chirc tap huAn, 136ihuAn va sat hach Ben n1-10 lam dich vu cac quy trinh,
quy dinh quan 13'7 van hanh, kinh doanh dien Wang va cac quy dinh cua phap luat c
lien quan den cong tac n1-14'n lam dich vu.
sir dung cac trang thi6t bi
7.2- Cung cap thong tin, tai WO
quan va huang dAn
lao dOng can thiet cho Ben nhan lam dich vu de thk.rc hien not dung cong vi& da
thoa thu4n trong hop (long dich vu da 1(3'T ket.
7.3- Giao hod don tin dile'n dung thoi gian quy dinh. Tra Wen cong dich vu cho
1(-3`T ket.
Ben nhlan lam dich vu theo dung hop (long dich
7.4- Giao tra cho Ben nhan lam dich vu hoac c van ban giri Ngan hang chAm dirt
phong toa k3'7 quy hoc bao l'anh dm Ben nhan lam dich vu khir cac Ben thanh 13'7
hop dong dich vv ban le din nang va cac Ben khong c tranh chap.
phap luat NT" vi& lira chan, sir dung Ben nh4n lam
7.5- Chiu tra.ch nhie;rn
dich vu va trong trueng hop Ben nh4n lam dich vu vi pham phap 14t ma, nguyen
nhan do loi ciia Ben thue dich vu gay ra.
v.6 vi& Ben n1-14'n
7.6- Co trach nhi'm thong bao voi cac khach hang sir dung
mOt so cong vie c lien quan den khach hang sir dungdien
lam dich vu thvc
theo pham vi dugc giao lam dich vu.

7.7- Chiu phat, boi thueing cho Ben n1-14'n lam dich vu khi vi pham nghia vu hop
d6ng dich vu da kS'T k6t.
Dieu 8- Quy& dm Ben nh4n lam dich vu

Quy clinh to chic va hogt clOng dich vu ban le clien Wing

8.1- Khi thvc hien cong vi& dich vu, Ben than lam dich vu hoat dOng theo dank
nghia dm Ben thus dich vu, nham phoc vv cho vi& thtrc hie""n HDMBD da ks7 ket
giaa Ben thus dich vu vai cac khach hang sir dung difte'n. Ben nhan lam dich vu
ducyc tra tien dich vu theo ket qua cong vi& dahoan thanh, phi' hap vai quyen va
nghia vu cua cac Ben da thoa thuan trong hop ciOng dich vv.
ha
8.2- Duvc tham gia cac lchoa. to huAn, btyl huAn quan 1ST van hanh
ap va kinh doanh dien Wang do Ben thus dich vu to chirc theo not dung, pham vi
thvc hien dich vu ban le din Wang.
cua
va. trach
8.3- Phan anh vai Ben thug dich vu ve tinh hinh cung cdp
Ben thus dich vu thirc hien dung cac not dung oh HDMBD da ky vai khach hang
sir dung
8.4- Phi hap vai Ben thus dich ki6m tra dinh holOc dOt xuAt vi& thgc hien
HDMBD cita cac khach hang sir dung din theo khu vt,rc dugc giao lam dich

8.5- Kin nghi vai Ben thus dich vu co bin phap xir 1)"7 kip thoi hoac ngt:rng cung
cap din cac twang hap sau:
a. Luai dien va thiet bi dien khong bao dam an toan, c nguy ca gay nguy him
cho nguoi va gia sac.
b. Khach hang sir dicing din hanh vi la cap din ho4c sir dung
dich.

sai mac

c. Khach hang cham tra tien din qua thoi gian da thod thu4n trong HDMBD vai
Ben thus dich vu.
8.6- Yeu cAu Ben thus dich vu tra tien cong dich vutheo k6t qua hodn thanh cong
c c nhan tien theo thod thuan dm hop dong dich vu ban le din
vi& dich va dury
nang.
8.7- Yeu cAu dugc hu be ho4 dophuangchAm dtt
dich vu vi pham nghiem trong nghia vu thvc hi0 hop &mg.

dung n6u Ben thug

8.8- Yeu cAu Ben thus dich vu lam thit tuc c16 Ngan hang chdm dirt phong tha tin
Ic)"7 quy hodc cham dirt bao lanh sau khi thanh ly hop dung nay va cac ben khong co
tranh chap.
Ditu 9- Nghia vu oh Ben nhan lam dich vu
cong vi"Oc dung so lucyng, chat lugng, tiled han, dia dim
9.1- Thkrc
thod thuan Ichac theo Hgp &Ong dich vu da 1()'7 vai Ben thus dich vu.

cac

9.2- Thvc hin dung cac guy dinh guy tranh quan van hanh quy dinh trong
kinh doanh dien nang cita Ben thus dich vu.
9.3- Khong dugc giao cho nguoi khac lam thay cong viec dich vu (trir twang hop
cu
chink quyen dia phtrang
co giay uST quyen, giay uST quyen co xac nh'On
chit).

Quy dinh to chic va hogt dOng dich vu ban le clien Wang

9.4- Bao quan, sir dung dung nwc dich va phai giao lai cho Ben thus dich vu cac
tai lieu, dung cu va. phuang tien de thirc hien cong vi& dich vu sau khi da hoan
thanh cong vi& dugc giao.
9.5- Bao ngay cho Ben thus dich vu NT&' cac thong tin, tai lieu khong day dill,
phuang tin khong bao dam chat luang de hoan thanh cong
9.6- Thix hien cac bien phap khAn cap de ngan nghia nguy co. gay six co nghiem
trong cho luoi din, de do? an toan cho nguoi va thiet bi, ma khong nhat thiet phai
the. ki6n dm Ben thug dich vv, nhung sau do phai bao ngay cho Ben thus dich
vv.
9.7- Tip nhan, chuye'n giao cho Ben thus dich
kl-ffich hang sir dung

cac

nghi, khi6u nai cua

9.8- Lap s6 sach ghi chep day du theo quy dinh cila Ben thug dich vu tinh hinh
luoi dien, thi6t bi dien va khach hang trong pham vi da nhan lam dich vv.
9.9- Giir bi mat thong tin c lien quan den EVN (Ben thus dich vu), khach hang sir
dung dien Va dich vu ban le din nang ma minh biet dugc trong than gian lam dich
vv.
9.10- Chiu hat va b6i thuong thiet hai cho Ben thug dich vu n6u lam hu hong,
mat Ma don tien dien, dung cu lao dOng duac giao, hoac cac loi khac gay thiet hai
cho Ben thus dich vv.
9.11- Khong duvc nhan dank Ben thus dich vu thix hien cac cong vi& ngodi thod
thulan ghi trong hap dung dich vu ban le din Wang.
9.12- Chiu trach nh*11 ve an town ca nhan trong khi thix hien cac cong vi& dich
vv.
Dieu 10- Cac thoa thqn khac
me)i ben neu tren, Ben thus dich va Ben
Ngodi nhang guy& va nghia
nh4n lam dich vu c the thod thu4n them vequyen va nghia vukhac nhung khong
clugc tral voi quy dinh cua phap luat va. Quy dinh nay.
Chuang IV- Ho citing dich viol ban le din nang
Dieu 11- Hap d6ng dich vu ban le din Wang
Vic thuc hien cac cong vi& dich vu gitra Ben thus dich vu va, Ben nhan lam dich
vu duvc thong qua hap ding dich vu ban le din
NOi dung hop cl6ng dich vu ban le din nang clugc thvc hien theo quy dinh cua BO
11* Dan six, cac quy dinh cua phap 1u4t lien quan va theo huang dan tai Phu lijc 1
cua Quy dinh nay.
Dis&I 12- NOi dung Iwp dung dich vu ban le din Wang
Hap cl6ng dich vu ban le

nang

cac not dung chil y6u sau:

Quy dinh td chtiv va hoot ("Ong Bich vu ban le din nang

12.1- Ngdy, Chang, nam 14 hop cl6n,g, dia chi, s6 tai khoan va ngan hang giao dich
dm. cac Ben (neu co); ho, ten ngtroi dai din hap phap oh Ben thue dich vu, cua
Ben nh4n lam dich vu, ma so thue, v.v....
la mot hoc mOt cong viec
hop cl6ng dich
12.2- Ph4m vi va khoi luvng
cluac quy dinh tai Dieu 5 cua Quy dinh nay;
12.3- Chit prang cua tfrng loaf cong vi&;
phap bao dam thirc hi@l hop gong: ky quy, bao lanh;
12.4- Cdc
12.5- Thod thuan ve tigin dich vv; phugung thirc va thai han thanh toan;
12.6- Quy'n va nglila vu oh Ben thue dich vu va Ben nhan lam dich
nhim khi vi pham hgp cl6ng (phg b6i thixong the hai);

trach

12.7- Dia diem thvc hien hgp d6ng: Pham vi itrai din ha ap va khach hang trong
khu vvc ducic giao lam dich vv;
ob. hap d6ng (quy dinh t6i da khong qua 03 nam);
12.8- Thai gian co
12.9- Cac twang hop, chAm dirt thanh ly hap gong;
12.10- Giai guy& tranh chip hap cl6ng;
12.11- Cac thod thu4n khac (n6u co).
Chtro'ng V- Diem tra va xir ly vi pham
Di&I 13- Diem tra
13.1- Ben thue dich vu va Ben n1-14n lam dich vu ding c trach nhiem kiem tra,
giam sat lan nhau trong vi& thirc hien cac cong vi& dich vu da thod thuan tai hgp
cila Ben thue dich vv.
dong dich vu, nham plujc vu tot khach hang mua
13.2- EVN, TCTDL co quy& ki6m tra hog dOng ctla Ben nh4n lam dich vv co
lienquan den cac cong vie;c dich vu ma Ben thue dich vu cid thue thirc
13.3- Ben thue dich vu, Ben than lam dich vu va khach hang sus dung dien cong
phoi hop, kiem tra vi& thirc hien HDMBD da ky gifra Ben thue dich vu va khach
hang sir dung di"e4n.
Ditu 14- Xir ly vi pham
Cac doi Wong lien quan n6u vi phqm quy dinh cua Quy dinh nay se bi xir br7 theo
quy dinh cua phap luat va theo cac quy dinh caa EVN.

Quy Binh to chav va hogt ctong dich IT ban le dien Wang

PHU LUC 1
(Ban hanh kem theo Quy dinh to chziic va hoat &Ong dich vu ban le dien nang)
CQNG HOA HQI CHU NGHIA VIET NAM
DOc 14p - Tex do - Hanh ph&
***

MP BONG DICH VI.J BAN LE DIEN NANG

s.

CTDL

/HDDL ngdy

/DL

thang

nam 20 .......

- Can cir BO 1u4t Dan six ngdy 14 thang 6 nam 2005;

- Can cir Lu4-t Dien hrc ngdy 03 thang 12 nam 2004
- Can cir \Tao nhu cAu va kha nang cua hai Ben;
nam 20 ......

Horn nay, ngdy thang

, chung toi Om:

(sau day goi tat la Ben A)

I. BEN THUE DICH

- Dia chi.
- Di@.1 thoai

Fax.

- Tai khoan

Tai Ngan hang-

s6thu6-

- Dai dien l Ong (Ba) :

- Chirc
Tang
)
ngdy thang nam 20
Theo gidy uST quy& (Quy6t dinh s6 :
Giam cl6c T6ng Cong ty Dien krc/Giam doe Cong ty TNHH MTV Din lirc
II. BEN NHAN LAM DICH VU: Ten to chirc hoc ca nhan nhan lam dich vu
(Sau day goi tat la Ben B).
1. Trueng hop l ca nhan :
- Ch8 hi@-itai
- HO khAu thtremg trta tai:
- s6 chirng minh thu- nhan clanCAp ngdy
- Dien thoai:

; Tai:
; Fax: ( n6u co)

Quy dinh to chic va hogt cVng dich vu ban le clie:n Wing

2. TillOng hgp l to chfrc :
- Dia chi:
- Dien thoai:
- Tai khoan so:
-

; Fax:
Tai Ngan hang:

s6 thu6.

- Dai dien la Ong (BO

nam 20 ....... ctla
thang
ngay
Gidy he (Quy6t dinh) thanh lap s6 :
ngay thang nam
(ho4c Dang 1(3'7 kinh doanh s#6.
Ben A va Ben B ding nhau thong nhit
clucri day:

her
qp dtng voi nheng

khoin

Dieu 1- NOi dung cong vi& thue va nhan lam dich vu.
1. Ben Athue va Ben B cl6ng y n1-14'n lam dich vu ban le dien nang,
vi& cu the nhu sau:

cac cong

a. Ghi chi s6 cOng to dien theo ban ke khach hang do Ben A giao theo lich trinh va
quy dinh cila Ben A;
din theo ban ke khach hang
b. Thu, no tien din va thanh guy& town hoa, dan
do Ben A giao theo lich trinh quy dinh cilla ben A;
c. Cac cong viec khac:
- Tham gia
- Phoi hop
'
2. Dia ban Ben B thirc hien not dung cong vi& tai: (x, phuong, thi tran)
, tinh (thanh ph6)
huy'n (quan)
Ditu 2- B*1 ha bao dam thvc hin hop cl6ng.
Bien ha bao dam thvc hin hop cl6ng la hinh thdc:
cu the nhu sau:

(kf) qu9 hok bac. leinh)...,

qu9 (hoe), c bao lank)... clugc xac dinh ti6i thi6u bang 1,2 ran gia tri
1. Mix
hoa dan tien dien ma Ben thue dich vugiao cho Ben nhan lam dich vu thu moi clgt;
binh quan 1 thang (tinh trong 3
dan tien
tri
toi da khong qua 1,2 lan
thang tnrac tiled diem lcS7 hop clOng dich vu ap Ithu wc than lam dich vu).
2. Trach nhiem cua cac ben: (tity trwong hop chon not dung phdn hooc (ii) de'
cluv vao hop clong)
(i) Doi vcji trweeng hop 10 qu.P..

Quy dinh td chtiv va hogt &Ong dich IT ban le dien ntang

a. Ben B camr kit thu'c hien lcf, quy bang

djng Viet Nam gfri vao tai khoan
(hoeic so tiet kiem) duzyc phong toa tai Ngan hang .,...
tien 1c) quy theo van
ban xcic nhanlc-f) qupicita Ngtin hang dinh kern hop dong nay.
b. Ben A co van ban gifi Ngcin hang ve viec de nghi phong toa gia tri gac cita so
tien 19 quy ma Ben B gfri tai Ngan hang; Ben B rut tien lai cita khocin tien 19>
quy theo thoa thuan vc'xi Ngcin hang. Sau khi Ben B
hien k-) guy-, co van ban
Ngan hang xac nhan k9yqup phai duvc dinh kem theo hop d'dng nay.
C. Trong qua trinh thzrc hien dich vu, niu Ben B vi pham nghia thanh quyit tam
hod don, tien dien chain so Val quy dinh cita Ben A hoc chain thanh tam tien
ngay tra len, thi
boi thtrerng, tien phut theo thoa thuan tai hop dong nay tir
Ben A c quyen yeu ceiu Ngan hang (noi Ben B ky quy) thanh toan so tien Ben B
china nOp sau khi frir chi phi Ngan hang. De tiep tuc thtrc hien tong viec dich vu,
Ben B phai bo sung du so tien /9') quj, neu tai khoan 1 cita Dieu 2 nay.
d Ben B nhan so hoa clan tien dien de thu moi do't co tong so tien tren hoa clan
bang 95% gia tri goc clic' so tien ky quy".
e. Dinh 06 tiding /01 ldn hoeic khi quan nha nurk c therm quydn clidu chinh
gia ban dien, Ben A c the lieu chinh mire 1c) p.p. Neu den th&i hgn Ben A del
thong bac. cho Ben B lieu chinh mire tien ky quy ma Ben B churl Myr hien thi
van phai dam bao dung th&i han hoan thanh ty le thu nop tien dien der thoa
thuan tai hop dong nay va chiu chi phi di kti phut sinh.
trtrowg hvp bao
(ii) Doi
a. Ben B chuy'Jn,cho Ben A van ban gac bao lanh thirc hien nghia thanh toan
cho Ben B, neu khi den kin ma Ben B khong thirc hien hock thirc hien khong
Ang nghia vu trong hcrp dong nay.
b. Mitt. bao lank theo van ban bao lanh dinh kem hop cljng nay.
c. Ben B nhan so hoa clan tien dien de thu mgi clot co tong so tien tren hoa clan
biing 85% mire bao leinh.
d. Trong qua trinh thtrc hien dich vu, niu Ben B vi ham nglita vu thanh quyAt tam
hoa clan, tien dien cham so voi quy Binh czia Ben A hoeic chain thanh toan tien
ngay tra
boi thtreeng, tien phat theo that thuan tai hop dong nay chum tir
len, thi Ben A coquyen yeu cau Ben bao lanh thanh tooth thay cho Ben B. De
tiep tic Mix hien her (tong dich vit, Ben B phai c van ban cam kit bao lanh
mai voi mtFrc bao lanh der thoa thuOn tren. Van ban bao 1c7nh phai cltrqc Binh kem
theo hop dong nay.
e. Dinh 06 than /01 lan hocTic khi quan nha nu& c therm quy'n di:du chinh
gia ban dien, Ben A co the dieu chinh mire bao lelnh. Neu den thoi kin Ben A der
thouw bOo cho Ben B dieu chinh mt`rc bao Minh ma Ben B china Myr hien thi Ben
A dieu chinh so ltro.ng hoa clan tien dien in& dot giao cho Ben B theo thoa thuan
tren day va Ben B van phai dam bao dfing thai hgn hoan thanh t.) le thu nop tien
dien del that thuan tai hop dong nay.
Dieu 3- Ti'Ll dich vu va phuang thirc thanh toan.

Quy dinh ch&c va hogt cking dich vu ban le diOn neing

1. Ti'L dich vu Ben A tra cho Ben B theophuang phap tinh tien cong cho Ben
nhan lam dich vu ban le din nang tai phu lvc kern theo Hop dong nay, bao Om:
a. Ti6'n cong do Ben B thirc hien dich vu ban le din nang Om: Ghi chi s6 cong to
va thanh quyet toan hod don tien
die^,n; Thu, no tien
mot not dung oh cong tac dich vu
b. Ti&I cong phu them do Ben B thijc
khach hang va quan van hanh luoi din ap Om .
c. Cac chi phi hat sinh ngodi hop don cila Ben B thgc hi"0"n yeu cau oh Ben
Cac khoan nay khong vuott qua quy
A, bao Om: tau xe, cuotc qua pha, do,
dinh hien hanh cua BO Tai chinh.
kh6i lung
2. S6 tien dich vu tren do Ben A va Ben B thod thqn tren co so gan
cac cong vies dich trong -Urn thang.
va chat lugng cong viesthgc to thvc
(tienmat hajc chuy'e'n khoan)
3. TiLn dich vu duac thanh toan bang
hang than bang 50% tin cong binh
lAn 1 tam ing vao ngdy
moi than
ngdy ke -Ur ngdy Ben B cid
pan cila 01 thang; fan 2 thanh toan ch4m nhat sau
hoan thanh not dung cong vi& cua thang.
4., Dia di6m thanh toan tien cong dich vu tai
bang tien

(niu thanh toan

5. Trong trueeng 1-19,p cong viec dich vu khong dugc hoan thanh nhu ded thod thu4n
do 18i dm Ben B, Ben A COquyen giam tien cong va yeu cau boi thuong thiet hai.
Di'tu 4- Quy& va nghia vu Ben A
1. Quy& oh Ben A:
a. Yeu cau Ben B chAp hanh dung nhang quy dinh trong quy trinh quan 1)1 van
hanh va kinh doanh din Wang dm Ben thue dich vij.
b. Yeu cau Ben B thvc hien cac cong vie:c dich vu thoa thuan tai Dieu1 dam bao
dung so luong, chAt lung, tiled han theo quy trinh, quy dinh dm Ben A.
c. Kim tra,giam sat Ben B trong vi& thi,rc
trong hap &mg dich vv.

cac Dieu khoan

thod thu4n

d. Dirac huang cac quykr 19i hop phap do hoat Ong cila Ben B mang lai khi Ben
B thgc
hgp (long nay.
2. Nghia vu Ben A:
a. T6 chfrc tap huAn, b6i hua'n, sat hach Ben B v6' cac quy trinh, quy dinh pan 1)`7
van hanh, kinh doanh die -1 Wang va cac quy dinh phap 1u:a co lien quan.
dung cac trang thiet bi lao
b. Cung ca thong tin, tai li@To lien quan huong clan
dOng can thiet Cho Ben B de thIsc hien not dung cong vi& da thoa thuan trong 1-19p
dong nay.
c. Kimtra dinh l(ST luoi dien ha ap (n6u Ben A thue Ben B thvc hien quan 1)'T van
hanh lurai din ha ap va dugc ghi tai khoan c DiL 1 dm hop (long nay), va h"
thOng do dem.

Quy dinh to chic va hogt clOng dich IT ban le mien neing

\TA, can thi6t mai thay
Trong twang hap da:e
d. On dinh lick ghi chi s6 cong
cho Ben B ya khach hang clang din ye
dt)i lick ghi nhung phai tao dieu
yi& thu tien
e. Giao hod don tien din dung that gian quy dinh. Nhtng sai sot do khi lam hod
quyet toan hoa
don, Ben A phai chiu tranh niOm ye cac chi phi nay. Thirc
don tien din yeti Ben B. Thanh town tien dich vu theo thoa thulan tai Dieu 3 hop
d6ng nay.
f. CO van ban giri Ngan hang chiam dirt phong toa tien 1(3'T guy ho:dc chAm dirt bao
lath sau khi cac Ben thanh VT hop gong nay ya cac Ben khong co tranh chap.
Di&ii 5- Quy&I vet nghia vu Ben B

1. Quy'n oh Ben B:
din ha dp vet
a. Dugc tham gia cac khod tap huAn,,bai huAn \T" quan van hanh
kinh doanh din nang do Ben A to chirc theo not dung, ham vi cong NT* thoa
thuan tai Dieu 1.
b. Yeu cAu Ben A cung cap thong tin, tai lieu lien quan vet huerng clan sir dung cac
nOi dung cong vie cla thoa thu6n tai Dieu 1.
cong cu can thiet de thvc hi.01
hap cl6ng
c. Phe)i hap vett Ben A ki6m tra dinh k'T ho4.c dOt xuAt vi& thirc
mua ban din cua cac ho sir dung dien theo khu vgc dutIc giao lam dich vv.
d. Yeu c'au Ben A thanh town tien cong theo k& qua hoan thanh cong vi& dich vu
thod thu to tai Dieu 3 dm hop dong nay.
nky guy hoc
e. Yeu cAu Ben A lam thil tvc de Ngan hang chAm dirt phong
chAm dirt bao lanh sau khi thanh VT hop cl6ng nay ya cac Ben khong co tranh
chdp.
2. Nghia vu dm Ben B
a. T6 chirc thvc hi'01 not dung cong yie:c d'a, thoa thuan tai Dieu 1. Khong ducic
thgc hi`en cac cong NT* khac ngoai not dung cong yi& thoa thu4n tai Dieu 1
cua hap don nay neu khong duck 'long 3rf oh Ben A.
b. Thira nh'a`n vet tuan thit cac quy tranh, quy dinh hien hanh dm Ben A: Quy dinh
ye to chirc vet hog clOng dich vu ban le din Wang trong Bo Quy dinh kinh doanh
di@i. Wang ban hanh kern theo Quye't dinh so 1232/QD-EVN ngdy 21 than 12
thot lued
nam 2011 dia. T6ng Giam do EVN, quy,tranh quan 13'7 van hanh,
din ha ap oh Ben A. Chiu tranh nhiem ye an town ca nhan tham gia dich vu khi
duac Ben A thue. Tiep n1-14.'n ya
dich
thgc hi'41 cac not dung cong
khieu nai cita khach hang sir dung
chuy6n giao cho Ben A nhan de nghi,
cong to.
ghi dung chi s6 ghi
c. Thirc hi@l dung lick ghi chi se) cong to.
theo danh sach Ben A giao. Thong bao kip thei cho ben A khi phat hi'01 cac hi'41
tugng bat thuong trong sir dung din cua khach hang hoc sai sot cita cong toy
di41.

Quy dinh to chic va hogt dOng dick IT ban le dien neing

d. Thvc hin dung lich trinh va quy dinh v'e giao, nh6n Ma don, thu, nOp, quy6t
toan hod don tien dien dm Ben A.
thu ducYc dung thoi han quy dinh dm Ben A. Ben B
e. No du so tien
khong duvc phep sir dung tien di@lthu clugc vdo muc dich khac.
thay cong vie dich n6u
f. Khong ducfc giao cho ca nhan hoc th chirc khac
khong co six don )'T dm Ben A. Bao quan va giao lai cac tai hi& dm Ben A sau
khi hoan thanh cong v*.
ki6m tra dinh k'T ho4c dOt xua't viec
i. Phi hop vai Ben A khi Ben A co yeu
thirc hi41 hop &rig mua ban din cua cac khach hang stir dung dien trong danh
sach dugc thug lam dich vu.
k. Thong bao kip thei cho Ben A co bien phap xir brT cac tn.rang hop sau:
khong dam bao an toan, c nguy ca gay nguy him

- Ltroi di-On va thi6t bi

cho ngtrad va gia stk.
Ithach hang sir dung
gian tan, trOm cap din.

c thay cf6i muc dich sir dung

- Ithach hang sir Ong din,khong tra tien

ke ngdy thong bao Ian &au tien.

ho4c co hanh vi

sau 03 lAn thong bao sau 15 ngdy

ngan ngfra nguy co. gay sir co nghiem

cac bin ha khAn ca'p
1. Thvc
trQng cho ltrai din, de Oa an toan cho nstrati va thiet bi ma khong nhat thiet
cho Ben A nhung
phai che. kie'n Ben A, neu vie:c 66. )`7 kien do gay thia
sau khi thvc hien phai bao ngay cho Ben A.
Ditu 6- 136i thixong

hai va hat vi pham hap d6ng.

thanh toan
1.Ben A c trach nhi"e'm 13,6i thlreng cho Ben B trong cac twang
tien cong ch4m so yeti the'i han thod thu4n tai Dieu 3 khoan 3 dm hop don nay,
khoan tien ch4m tra, duvc tinh bang so tien el-14m
mire boi thuong bang tien
tra than vai mire lai suat cho vay cao nhat cua ngan hang (Ben A c tai khoan)
nhan vai so ngdy chlam tra, tinh ngay phai thanh toan den ngdy Ben A thanh
toan cho Ben B.
2. Ben B co trach nhi01 b61 thtrang cho Ben A trong cac tnrong hgp sau:
cla4m so Wei quy dinh ciia ben A, mac 136i thtrang bang tien lai cua
a. No tien
khoan tien ch4m tra, ducyc tinh bang so tien ch4m tra nhan vai mirc lai sulk cho
vay cao nhat ctia ngan hang (Ben A co tai khodn) nhan vai so ngdy ch4m tra,
tinh tit ngdy phai thanh toan den ngdy Ben B thanh toan.
b. Lam mat hod don tien dien, tien dien. Marc b61 thtreng bang t6ng tientren hod
ch4m tra nhan
don va tien dien bi mat, dong thai phai boi thixong them tien
ngan hang (Ben A c tai khodn) nhan vai
vai mire lai sulk cho vay cao nhat
so ngdy chlam tra tinh tir ngay phai thanh toan den ngay Ben B thanh toan cho
Ben A.
c. Ghi sai chi se') cong to clan an th* h4i cho Ben A, mirc b6i thuong bang mire
th* hai thgc t6.

Quy dinh to chirc va hogt d'Ong dich vu ban le mien nang

d. Ben A bi th* hai hoc Ben A phai 13.6i thuOng cho khach hang sir dung dien
hoac ben thin ba khac, vailloac nOp phat cho ca quan quan 1)'7 nha nu.o.c do ltj'i cua
Ben B gay ra, mirc boi thuoing bang mire th* hai va/ho4c bang mire chi phi Ben
A phai boi thu.o.ng ho4c nOp phat.
e. Bang khoan tien tren hoe don giao cho Ben B thu trong 01 thang nhan lei suet
Ngan hang (Ben A co tai khoan), neu Ben B vi pham dan
cho vay cao nhat
phtrang cham dirt hap (long (tit nhang truemg hap thod thulan tai Dieu 9 dm hop
dung nay).
vi& ho4c thi6t bi d*1
din; lam hu hong phuong tin
cho
f. Gay six
six co hoc gia tri ba dap lei phan
cila Ben A, mire boi thlreing bang chi phi
hu. hong.
3. Ben Achiu phat vi pham nghia vu hop cl6ng bang ... (8%) so tin b6i thu.o.ng (Id
gia tri phan nghia vu hop gong bi vi pham) neu vi pham trtrong 119.p tai khoan 1 cua
Dieu nay.
4. Ben B chiuphat vi pham nghia iwp gong:
hoop gong bi vi pham)
b6i thuong (l gia tri phAn nghia
a. Bang ... %)
(8 6 so
neu vi pham twang hgp tai muc a va d khoan 2 dm Dieu nay.
b. Bang ... (8%)
hien sai.

tri tin chenh 1"&h do ghi sai chi s6 cong to clan den tinh tin

5. Thoi han thanh town tien b61 thiseeng va phat: trong yang 10 ngdy Ith tir ngdy lap
bien ban xac dinh gia tri boi thug ho4 phat, ben vi pham phai thanh toan cho
ben bi vi phgm.
Dieu 7- Nhirng thod thuan khac (neu c)

Di&I 8- Giai quy6t tranh chip

trong hop ,cfong nay.
khoan
Hai ben cam klet thirc hin dung nhirng
quyet. Neu hai
Truing hop phat sink tranh chap, hai ben ding throng lucmg
quyet duce, cdc ben c quyen khai kin tai toe nhan dan.
ben khong
Di&I 9- Cac tnrong hop don plurang chAm dirt hap cl6ng
1. Ben A coquyen dan phtrang chAm dirt thirc hien hoop gong trong cdc twang
h9P
th6ng do dem
khach hang jam sai l&h hog dOng
a. Ben B thong cl6ng
khach hang ghi sai chi so cong
dtxci moi hinh thirc ho4c thong &Ong
Ngoai vi& bi chArn dirt 1-19p d6ng, Ben B phai chiu six xir ly cua phap luat.
b. Ben B thirc hien t-ST le thu nOp dtxti ...% lien tvc trong thang.
c. Ben B ch4m nOp tien hien sau ...ngdy lien tvc trong thang.

Quy dinh to chic va hogt cisOng dick vu ban le diefn tieing

d. Vic ti6ptvc thirc hienhop d6ng khong co loci cho Ben A. Ben A phai bao cho
Ben B biet truoic 15 ngay.
hgp 611g trong twang hop
2. Ben B c quyL don phuang chAm clut thkrc
ngdy so voi thei flan cua thod thulan tai
Ben A thanh town tien cong chain sau
khoan 3 DiL 3 dm hqp d6ng nay.
&Tye hop dong do six kin bdt kha
3. 1\16u mot trong hai ben khong the thirc
khang (thien tai, hoa. hoan, Nnh n4ng, ...) thi trong yang 15 ngay ke khi c sir
ki".41 bat kha khan hai giri,cho ben kia, van ban de nghi cham dirt thgc hi'n hop
(fang. Trong von 15 ngdy ketir ngdy cham dirt 1-19p &Ong hai ben ding co nghia vu
lam thfi tuc de thanh 1)r/hop (long.
Di&I 10- Diki khoan thi hanh
nam (clai vai
1(6 tir ngdy 1(57 va c theei hp.n trong
1. Hap d6ng nay c hie:u
Myr hien Icf) qu9 hoeic c van ban bao lanh truck khi 19> hvp (long).
trtroing
2. Hap dong nay c h*i lirc 1c6 tit ngdy Ngan han& xac nhan 1c)`7 quy (ho4c bac)
nam (dOi val hop dong kir/ qui> hok bao leinh sau
lank) va co thai 114n trong
khi 1ff) hop clang).
3. Cac plw luc cila hop d6ng la b0 ph4n khong tach red cila hop cl6ng nay.
n6u mot trong hai ben c nhu cAu chAm dirt, thay
i
4. Trong then gian thjc
hop &mg phai thong bao cho ben kia tax& 30 ngay de
sung not dung ho4c gia
hop gong nay chi c
be) sung va gia
quyet. Vi& chain dirt, sib.
ding nhau
gia tri khi hai ben a chAp thu4n bang van ban.
ban.
ben gill'
ban co* gia tri nhis nhau,
thanh
5. 1-1cp d6ng ducic
BAI DItN BEN A

DAI DIEN BEN B

Quy dinh to chirc va hogt cl.ong dich IT ban le then Wang

Phu luc
MANG PHAP TiNH TIEN DICH VI,J CHO BEN NHAN LAM DICH \TV
BAN LE DIN NANG
Kern theo Hop cng dick IT ban le dien net" ng so
ngay

thang

nam

I. Ti&n dich vu

Tien cong hang thang Ben thue dich vu tra cho Ben nh6n lam dich vu de thgc hien
cac cong vi& dich vU ghi tai diem a, b, khoan 1, Dieu 1 dm hop gong dich vv ban
le dien nang dime xac dinh nhu sau:
TDV== Ct

X Vdg X Kht X Hdc

Trong do:
TDV:

S6 tiL Ben nhn

4 lam dich vu ducyc huo.ng hang thang, (Dan vi tinh: d'Ong);

/hod dan Wen din ma Ben thud dich vu giao cho Ben
Ct: T6ng cong to.
nhan lam dich vu quan ly trong thang;
Vdm: Dan gia nhan cong dich vu tinh tren 01 cong to din/hoc clan tin

dien

(Dan vi tinh: dong/cong to dien (hod dan)/thang);

Kht: He so hoan thanh cong vi&;

He so diL chinh. TuST thuOc \Tao not dung va dia ban thvc hi41 cong vi&
ma Ben thue dich vu dieu chinh cho phil hop trong qua trinh thusc hien hgp gong
nham dam bao tinh cong bang, can doi gifra cac Ben nh4n lam dich vu trong khu
vi& thud dich vu ban le din
vIsc, (long thoi dam bao mik chi phi imp VT doi
Wang. He so dieu chinh duvc xac dinh khong vugt qua 1,2.
lade:

Phiro'ng phi") xac dinh cac chi tieu:

1. Dan gia nhan cong dich vu tren 01 cong tax (Vdg):
/hod dan l dinh mirc tin cong
Dan gia nhan cong dich tinh tren 1 cong to.
tinh cho 01 cong to din / hod dan trong mot thang theo cac not dung cong vi'e`c ma
Ben thue dich v1;11(3'71191) gong vai Ben nhan lam dich vv. Dan gia nhan cong dich
vu tinh tren 01 cong to. din /hod dan trong mot thang ducx xac dinh nhu. sau:
Trong do:

TLmin X (Hch Hpckv)

Vdg

26

X Ndm

TLmin: Mirc ti'en lung t6i thi6u do Chinh phu quy dinh cho ttrng thei kST (mix
theo Nghi dinh s6 108/2010/NDthieu viing tit ngdy 01/01/2011 thtrc
luang
CP ngdy 20/10/2010 cua Chinh phfi, mirc luang t6i thi6u yang tit ngdy 01/10/2011

Quy dinh to chirc va hogt cli)ng dich vu ban le clien nang

thtrc hien theo Nghi dinh s6 70/2011/ND-CP ngdy 22/8/2011 cila Chinh
ang
diL chinh mac ti&
lu thiL ap dung theo quy dinh
Chinh

Khi

Hub: He s6 cap bac cong vie:c binh quail Wong irng vc i cac not dung cong vi&
ma Ben thus dich vu giao cho Ben nhan lam dich vu thirc
thtre hien ghi chi so cong
Ben n114'n lam dich
phu ca khu
Hpe kv:
to, thu tien din nam tren dia ban (huy0, xd) nal) thi cluoic tinh mfrc phu cap khu
VLIC quy dinh cho dia ban do.
26: S6 ngdy cong ch6 dO trong thang.
Ndm : fo'ng so cong dinh mi:rc tinh cho mot ding to dien /hod don trong thang
theo khoi lugng not dung cong vi& cluge Ben thus dich giao cho Ben than lam
dich vu thkrc hien theo hap clOng dich vu ban le din nang (Don vi tinh: cong). Bao
chtl yeu sau:
gcac
om cong
Ghi chi so` cong to di0;
- Thu, nOp tien di"e'n;
so
EVN se xem xet dieu chinh cong dinh mire tinh cho mat cong to (Ndm)
cap bac ding vi& binh quan (1-16) trong tirng giai down cho phu hop vo i dinh mire
efla EVN. Vic dieu chinh nay nham dam bao
lao dOng san xuat kinh doanh
clugc nguyen tac: toc dO tang tien luang phai thap hon toc dO tang nang sat lao
Ong.
Hien nay, tong so cong dinh mire tinh cho mot cong to din /hod don trong thang
(Ndm) he so cap blac cong vi& binh quan (Hub) ducyc xac dinh theo tern khu virc
di

NOi dung
cong vi&

I-1 s6
CBCV
binh quail
(Hcb)

Dinh mix tinh cho 1 cong to trong 1 thang phan

theo khu vuc - Ndm (clan vi; cong)
Thanh
pho

bong
bang,
tiling du,
thi trdn,
thi xa-

\Tang sau,
viTg xa,
mien nui

Va.Ang dac
!met kho
khan
(PCKV=0,7)

Ghi chi s6
cong to
din

3,01

0,00909

0,01053

0,01818

0,02222

Thu, nOp
ti& din
sinh hog

3,01

0,01429

0,01667

0,02500

0,03030

0,05252
0,04318
,r
Trong trudeng hop Ben nlicjn lam dich tham gia ghi chi so cong to' cling vii cong
nhan ghi chi so cong to. ciia Ben thus dich vu till Avec tinh 50% cong dinh mirc cho
phan ghi chi so cong to' clien neu tren.
T6ng Ong:

3,01

0,02338

0,02720

Quy dinh to chirc va hogt clOng dich vu ban le dien Wing

2. He so hoan thanh ding viec (Kht).

He so hoan thanh cong vi& cua Ben then lam dich vu dugc xac dinh nhu sau:
Cth
Kht =
Cpth

Trong do:
cong vi& thtrc to cid thtrc hi4'n trong thang dm Ben nhan lam
dich vu (doi vai cong vi& ghi chi so cong ta: Cth la so cong to trong thang da ghi
duvc dung chi so; croi vai cong vi& thu tien diesn: Cth l so hod don tien din Ben
nh4n dich vu cla thu dugc tien va nOp trong thang).
Cth: 1(1161

Cpth: kh6i lugng cong viec phai thirc hien trong thang dm Ben nh'a'n lam dich vu
(Doi vai cong vifte'c ghi chi so cong to: Cpth IA so cong to giao cho Ben nh4n dich
vu ghi chi so trong thang, doi \Tod cong vi& thu tien
Cpth l so hod don tien
dien giao cho Ben n1-14'n dich vu thu trong thang).

II. Ti&n cong phi), them

Doi vai cac cong vi& khac ghi tai Khoan3 DiL d cua Quy dinh v&` to chirc va
hog dOng dich vu ban le din nang, thi tien cong tinh cho khoi lucing cong vi&
nay dugc xac dinh nhu sau:
TL min X Fide X (Hc + Hpckv)
x NC
Tpt
26
Trong do:
Tpt: So tien Ow them trong thang Ben nh4n lam dich vu clugc huong khi tham
gia them cac cong vi& khac ngodi cac n'cii dung cong vi& chinh da duct thoa
thuan trong hap dong theo yeu tau dm Ben thue dich vv.
TLmin: Mire tien luong toi thi6u do Chinh phu quy dinh cho tirng thed l(ST (mirc
theo Nghi dinh so 108/2010/NDluang thieu \Tung ngdy 01/01/2011 dux
thi6u \Tung tix ngay 01/10/2011
Chinh phu; mirc hxcmg
CP ngay 20/10/2010
Khi
thtrc hien theo Nghi dinh so 70/2011/ND-CP ngay 22/8/2011 dm Chinh
dieu chinh lai mitt tien Krung thi thieu thi dung theo quy dinh mai.
Chinh
tide: H" so diL chinh dugc xac dinh khong vucit qua 1. TuST thuOc vao loci cong

vi& (lao dOng gian don hay phirc tap) ma Ben thue dich vu thue Ben nh4n lam
dich vu thtyc hien mot so not dung cila cong tac dich vu khach hang va quan VT van
hanh hied din ha ap.
ilcb: He so cap bac cong viec binh quan twang irng vai cac not dung cong vi&

ma Ben thue dich vu giao cho Ben nh4n lam dich vu dux hien. He so cap 1D4c cong
vi& 'Dinh quan duac xac dinh la 3,01.
s6 phv ca khu wc. Ben nh4n lam dich thirc hien ghi chi s6 cong
ta, thu tien dien nam tren dia ban (huyn, xd) nao thi dugc tinh ink phv cap khu
vgc quy dinh cho dia ban do.
Hpekv:

Quy dinh to chtiv va hogt dOng dich vu ban le din neing

khac
phv them tinh cho kh6i luvng not dung cong
Ben nh4n lam dich vu tham gia cang vori Ben thue dich vu trong thang theo yeu
phv them clugc tinh theo so cong thqc
cau cu Ben thue dich vu. Tong so cong
to citap Ben than lam dial vu ding tham gia vai Ben thue dich vu do Ben thue dich
vu cham conga
Nc: T6ng cong

26: SO
` ngdy cong ch6 dO trong thang.