Professional Documents
Culture Documents
Quality Circle: "It Is Better For One Hundred People To Take One Step Than For One Person To Take A Hundred'
Quality Circle: "It Is Better For One Hundred People To Take One Step Than For One Person To Take A Hundred'
Quality Circle
The World has Turned Upside Down!
CUSTOMER FOCUSED /
CONTINUOUS IMPROVEMENT
CONTROL
CEO
SNR MGT
MANAGEMENT
OPERATORS
SUPERVISORS
MANAGEMENT
SUPERVISORS
SNR MGT
OPERATORS
CEO
MASS PRODUCTIVITY /
SCIENTIFIC MANAGEMENT
COACH
Quality Circle
Quality Circle
Quality Circle
Quality Circle
Basic Requirements
Management Support
Training
Recognition System
Quality Circle
Kaizen vs. Problem solving team
Kaizen
Problem Solving
Team
Team
Cross-functional
Same
Time
2 10 days
3 6 months
Power
Make changes
Recommend action
Focus
Whole process
Single issue
Goal
Improve process /
eliminate waste
Resolve problem
Quality Circle
Benefits of Quality Circle
A Direct Pay-off (cost/benefits)
An Operator To Manager Dialogue
(involvement, participation,
communication)
A Manager To Manager Dialogue
(awareness)
An Operator to Operator Dialogue
(attitudes)
A Quality Mindedness (product quality
and reliability, prevention of nonconformance)
The Personal Development of the
Quality Circle
Reasons for Failure
Inadequate Training
Unclear Purpose
Not truly Voluntary
Lack of Management Interest/support
Insufficient authority/empowerment
The Quality Circles have been started
in isolation and not a part of the wider
program of Company-wide Continuous
Improvement