Topic:- Study on factor determining in service quality study at TVS motors

;palakkad
Questionnaire:1. Age :-

18 25

2.

Gender:-

3.

Income:-

4.

25 - 35

Male

35 - 45

Female

45 55

Transgender

Below 20000

20000-30000

50000-60000

Above 60000

10th

Education:-

55 - 60

40000-50000

Diploma

Degree

PG

others
5. Which Price-range your Bike Belong?
Upto 40000

40000-50000

60000-80000

Above 80000

50000-60000

6. Which bike do you currently own?

Geared Bike

Gearless Bike

Gearless Mopped

TVS Centra

TVS Fiero

TVS Apache

TVS Victor

TVS Star

TVS Scooty Pep

7.Which TVS model do you own?

Others
8.What is engine capacity of your bike?
Less than 100 CC

100 CC to 125 CC

150 CC to 180 CC

Above 180 CC

126 CC to 150 CC

9.What Features do you consider when you purchase a bike?

After Sales Services Quality
Brand

Mileage

Resale Value

Availability of Spare Parts

Cost of Spare Parts

10. Do you have trust on the Brand?

Yes

Price

No

11.Do you take your bike for regular service to the Company?
Yes

No

12.What is your opinion about the overall services performed by T.V.S Motors?
Excellent

Very Good

Good

Average

Poor

13.What was the Dealers Promise about the mileage of the Vehicle?
50 Kms/L

51-60 Kms/L

61-70 Kms/L

Above 80 Kms/L

61-70 Kms/L

71 - 80 Kms/L

14.What is the actual mileage you are getting?

50 Kms/L

51-60 Kms/L

Above 80 Kms/L
15.Are You Satisfied with your bike service provided by TVS service center?
Yes

No

16.What is the cost of spare parts provided in TVS motor?

Highcost

Moderate

Below Average

Low Range

17.While purchasing a Bike from TVS Motors do they provide better Service?
Excellent

Very Good

Good

Average

Poor

18.Do the service centre operate extended working hours to need the demand of customer?
Yes

No

Dont Know

19.Is the service center open on all weekends?

Yes

No

20.Do TVS Motors keep their services delivery as promised?

Yes

No

21Are You Satisfied with the Free Service by TVS Motors?

Highly Satisfied

Satisfied

Moderate

Highly Dis-Satisfied
22.After Servicing do you face any problems?
Sometime

Very Often

23.How do you find Ambience of the Service Centre?

Not at all

Dis-Satisfied

Excellent

Very Good

Average

Poor

24.How do you rate the mechanic works done in TVS Motors?

Excellent

Very Good

Average

25.How do you rate the Service Quality for TVS Motors from 1 to 5?
1

Poor