Quality Costs Analysis

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m_aichouni@yahoo.co.uk
http://aichouni.tripod.com

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:
) : BS6143 (2


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Total

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(Quality Management
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Hewlett Packard
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) Non

)(Conformance Costs

(Conformance Costs

Quality Costs

Cost of Good quality
)(Conformance Costs

Prevention Costs Pc

Appraisal Costs Ac

Costs of Poor Quality
)(Non Conformance Costs

External Failure Costs
Fce

Internal Failure Costs
Fci

= ) ( Pc + Ac + Fce + Fci

 )(Prevention Costs

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.

)(Appraisal Costs

) (


Internal failure Costs

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)( .

External failure Costs

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:


1
10

100

) : (100:10:1

) (

10%

)(
90%

 )(

100

)(

100

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) (Quality Costs Report
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.
:
) : (Trend Analysis

) : (Pareto Analysis

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.............. : : ...... : ....... : ............... :

)(

.............. : : ...... : ....... : ............... :

2002

2001

2000

1999

112,300
107,000
219,100
106,000

74,600
113,400
347,800
103,500

41,500
122,500
469,200
196,000

$ 27,000
155,000
386,400
242,000

544,400

639,300

829,200

$ 810,400

5,190,000
1,890,000

5,050,000
1,880,000

4,450,000
1,810,000

$ 4,360,000
1,760,000


Trend Analysis

2002

2001

2000

1999

Pareto Analysis

200

$1000 x

250

1.2
0.8

150

0.6

100

0.4

50

0.2

$1000 x

500
450
400
350
300
250
200
150
100
50
0


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)
. (Zero defect
L

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L
Y
USL

Target

LSL

L = LOSS

T = Target Value

L = k(Y-T)2

k = Constant
Y = Actual Quality Value

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m_aichouni@yahoo.co.uk