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What to do when Enterprise Manager is not able to

connect to the database instance (ORA-28001)


If you are trying to connect to the Oracle enterprise Manger and you get the following errors:
Enterprise Manager is not able to connect to the database instance.
And in the Agent connection to instance section:
Status: Failed
Details: ORA-28001: the password has expired (DBD ERROR: OCISessionBegin)
Before you start: Verify that ORACLE_HOME, ORACLE_SID environment variables are set. If not, set them
using as environment variables or open a command line and type SET ORACLE_SID=<The database SID>
1. Stop the dbconsole: emctl stop dbconsole (dos and Unix) or using the windows services stop the
OrcleDBConsole<The database SID>.
2. Connect to the database as a user with DBA privilege with SQL*Plus
and run the following command:
alter user sysman identified by <the new password> ;
3. Verify that the new password works
SQL> connect sysman/<the new password>
4. Go to ORACLE_HOME/<HostName_SID>/sysman/config and save a backup of the emoms.properties file.
a) Open the file emoms.properties and search for:
oracle.sysman.eml.mntr.emdRepPwd=<some encrypted value>
Replace the encrypted value with the new password value
b) Search for oracle.sysman.eml.mntr.emdRepPwdEncrypted=TRUE
and change TRUE to FALSE
c) Save and close emoms.properties
5. Restart the dbconsole:
emctl start dbconsole (dos and Unix) or using the windows services start the OrcleDBConsole<The database
SID>.
6. Open emoms.properties again and Search for:
a)oracle.sysman.eml.mntr.emdRepPwd=
verify that the password is encrypted
b) oracle.sysman.eml.mntr.emdRepPwdEncrypted=
verify that the value is set to TRUE
7. Refresh Oracle Enterprise Manager

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